Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
7.2 Withdrawal from Savings Accounts
The Customer Services Officer/Maker
a) Receives the passbook and withdrawal voucher from the customer and
checks that the withdrawal voucher (refer form CBECATS110) is properly
filled out—that is, the date on which it was withdrawn, the name of the
account holder, the amount of money in both words and figures, the
account number and the signature of the account holder appear on it;
b) Assists the customer to put his /her thumb print on the Bio-Metric device
for system verification; If the branch has the device
c) Receives withdrawal voucher together with his/her ID from the
customer and checks all particulars as stated above in “a“ in case the
customer did not present his/her passbook and make the customer write
the word “I have withdrawn without pass book” on the back of the
voucher and make her/him sign on it, after the customer Service manager
approved the withdrawal by writing the word “ok without passbook” on
the face of the voucher;
d) Makes the transaction in the presence of two witnesses one of whom
should be the Customer Services Officer/Maker or the Customer Services
Officer/Checker who is not processing the payment, and the other should
be the customer service manager/Branch Manager.
e) Attests the thumb print by either hand writing “Signed before me” or
using the rubber stamp stating Same and puts her/his name and initials
next to the thump print if the specimen for the account is received by
thumb print;
f) Counterchecks the name and account number written on the voucher
against the passbook and the system;
g) Identifies the customer against the scanned digital photo and
authenticates the signature of the customer on the voucher against the
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