Revised CATS Procedure Dec.20161

COMMERCIAL BANK OF ETHIOPIA December 1, 2016
g) Posts the transaction and if the amount to be paid is above her/his
payment-authorization limit, forwards the document to the concerned
Customer Services Officer-Checker/Customer Service Manager;
h) Pays the specified amount of money on the cheque to the payee by the
denominations depending on the customer’s preference if possible after
the transaction authorized;
i) Asks the customer what type of denominations she/he requires to pay
the available mix of denomination; and Writes them in to the system and
pays the customer accordingly;
j) Affixes the stamp of the Customer Services Officer-maker and puts her or
his initials on the back of the cheque;
k) Balances the cash on hand against the balance on the system; and
l) Hands over the cheque to the Branch Controller after initialing it.
The Customer Services Officer-Checker
a) Verifies the correctness and completeness of the document and checks
before payment is effected ; and
b) Responds to the referral, based on her or his payment-authorization limit.
The Customer Service Manager
a) Verifies the correctness and completeness of the document and checks
before payment is effected ; and
b) Responds to the referral, based on her or his payment-authorization limit.
Branch Controller
a) Collects the cheque from the Customer Services Officer-Maker, and
checks the transaction on the system;
b) Checks the completeness of the cheque and that it has been paid based on
the pertinent discretionary limit;
CATS Procedure | 98