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(iii) IT-BPO/BPM Industrial Growth<br />

The Informati<strong>on</strong> Technology-Bus<strong>in</strong>ess Process Outsource (IT BPO) sector has become <strong>on</strong>e of<br />

the most significant growth catalysts for the Indian ec<strong>on</strong>omy. In additi<strong>on</strong> to fuell<strong>in</strong>g India‘s<br />

ec<strong>on</strong>omy, this <strong>in</strong>dustry is also positively <strong>in</strong>fluenc<strong>in</strong>g the lives of its people through an active<br />

direct and <strong>in</strong>direct c<strong>on</strong>tributi<strong>on</strong> to the various socio-ec<strong>on</strong>omic parameters such as<br />

employment, standard of liv<strong>in</strong>g and diversity am<strong>on</strong>g others. 368 Indian service sector grew at<br />

approximately eight percent per annum and c<strong>on</strong>tributed to about 66.1% of India‘s GDP <strong>in</strong><br />

2015–16. 369 The IT-BPO Industry has evolved over the past decade from offer<strong>in</strong>g Bus<strong>in</strong>ess<br />

Process Operati<strong>on</strong>s centric soluti<strong>on</strong>s to offer<strong>in</strong>g Bus<strong>in</strong>ess Process Management (BPM)<br />

soluti<strong>on</strong>s which <strong>in</strong>volves services rang<strong>in</strong>g from cloud comput<strong>in</strong>g to Internet of th<strong>in</strong>gs based<br />

health care services. Data localisati<strong>on</strong> requirements could severely impact the growth of this<br />

sector.<br />

(iv) Industrialisati<strong>on</strong> 4.0 and Internet of Th<strong>in</strong>gs<br />

Industrialisati<strong>on</strong> 4.0 <strong>in</strong>troduces what has been called the ―smart factory,‖ <strong>in</strong> which cyberphysical<br />

systems 370 m<strong>on</strong>itor the physical processes of the factory and make decentralised<br />

decisi<strong>on</strong>s. Physical systems become Internet of Th<strong>in</strong>gs, communicat<strong>in</strong>g and cooperat<strong>in</strong>g both<br />

with each other us<strong>in</strong>g mach<strong>in</strong>e to mach<strong>in</strong>e (M2M) communciati<strong>on</strong>s and with humans <strong>in</strong> real<br />

time via the wireless web. Industry 4.0 digitises and <strong>in</strong>tegrates processes across the entire<br />

organisati<strong>on</strong>, from product development and purchas<strong>in</strong>g, through manufactur<strong>in</strong>g, logistics and<br />

services. 371 These evoluti<strong>on</strong>s are lead<strong>in</strong>g to the creati<strong>on</strong> of new services such as remote<br />

factory management, and managed agriculture farm services. The Indian service sector is<br />

likely to ga<strong>in</strong> from these developments. These services would scale up the transfer of <strong>data</strong><br />

across the borders. A <strong>data</strong> localisati<strong>on</strong> mandate could perhaps create h<strong>in</strong>drances <strong>in</strong> promot<strong>in</strong>g<br />

India as a hub for new age services.<br />

(v)<br />

Digitisati<strong>on</strong> of Product and Service Offer<strong>in</strong>gs<br />

Digitisati<strong>on</strong> of products <strong>in</strong>cludes the expansi<strong>on</strong> of exist<strong>in</strong>g products, e.g. by add<strong>in</strong>g smart<br />

sensors or communicati<strong>on</strong> devices that can be used with <strong>data</strong> analytics tools, as well as the<br />

creati<strong>on</strong> of new digitised products which focus <strong>on</strong> completely <strong>in</strong>tegrated soluti<strong>on</strong>s.<br />

368 Nagalakshmi, ‗Role of BPO and its Impact <strong>on</strong> Indian Ec<strong>on</strong>omy‘, Asia Pacific Journal of Research, available<br />

at: http://apjor.com/files/1369674671.pdf, (last accessed 27 October 2017).<br />

369 'Services Sector', Chapter 7 Ec<strong>on</strong>omic Survey (2015-2016), available at: http://<strong>in</strong>diabudget.nic.<strong>in</strong>/budget2016-<br />

2017/es2015-16/echapvol2-07.pdf, (last accessed 20 November 2017).<br />

370 Cyber-Physical Systems or ―smart‖ systems are co-eng<strong>in</strong>eered <strong>in</strong>teract<strong>in</strong>g networks of physical and<br />

computati<strong>on</strong>al comp<strong>on</strong>ents. These systems will provide the foundati<strong>on</strong> of our critical <strong>in</strong>frastructure, form the<br />

basis of emerg<strong>in</strong>g and future smart services, and improve our quality of life <strong>in</strong> many areas.<br />

NIST, ‗Cyber-Physical Systems‘ (2017), available at: https://www.nist.gov/el/cyber-physical-systems, (last<br />

accessed 30 October 2017).<br />

371<br />

Bernard Marr, ‗What Every<strong>on</strong>e Must Know About Industry 4.0‘, Forbes (2017) available at:<br />

https://www.forbes.com/sites/bernardmarr/2016/06/20/what-every<strong>on</strong>e-must-know-about-<strong>in</strong>dustry-4-<br />

0/#501f783e795f, (last Accessed 30 October 2017).<br />

71

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