Pharmacy Continence Care - Bladder and Bowel Website
Pharmacy Continence Care - Bladder and Bowel Website
Pharmacy Continence Care - Bladder and Bowel Website
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health education <strong>and</strong> working in partnership with health organisations,<br />
community groups <strong>and</strong> other health professionals to promote health.<br />
PPS-4 Patient Counselling<br />
This st<strong>and</strong>ard reflects the PCCP’s focus on the pharmacist providing<br />
information to customers about their medications <strong>and</strong> the impact on<br />
continence <strong>and</strong>/or incontinence.<br />
STO-12 Sensitive Merch<strong>and</strong>ise<br />
This st<strong>and</strong>ard reflects the PCCP’s focus on reducing the need for customers to<br />
have to ask the location of sensitive merch<strong>and</strong>ise, through appropriate<br />
displays <strong>and</strong> through staff knowledge <strong>and</strong> underst<strong>and</strong>ing of the need for<br />
sensitivity <strong>and</strong> discretion when dealing with customers purchasing such items.<br />
The full text of the relevant st<strong>and</strong>ards (2001 version) see Appendix 3.<br />
Given the relevance to the PCCP of these st<strong>and</strong>ards, <strong>and</strong> the st<strong>and</strong>ards’ comprehensive<br />
coverage of the PCCP training activities developed for this pilot, new st<strong>and</strong>ards specifically<br />
for continence care were not appropriate <strong>and</strong> were not developed.<br />
5.3 National implementation plan <strong>and</strong> a strategy to promote the plan<br />
The proposed National Implementation Plan includes:<br />
• a two-year implementation program to recruit <strong>and</strong> train up to 1000 pharmacy staff from<br />
community pharmacies Australia-wide<br />
• the training materials, recommended training modalities <strong>and</strong> marketing strategy of this<br />
pilot<br />
• self-review of performance by participating pharmacies at designated intervals<br />
• CQI points for completion of training <strong>and</strong> subsequent self review for participating<br />
pharmacies<br />
• a national marketing strategy, using the br<strong>and</strong>ing <strong>and</strong> promotional materials developed<br />
for the pilot, including customer information resources <strong>and</strong> additional resources<br />
developed as outcomes of the pilot (pharmacy <strong>and</strong> consumer case studies)<br />
• overall evaluation of the Program to monitor health outcomes <strong>and</strong> business benefit<br />
• funding of the full cost of the implementation Program either through a training charge<br />
to pharmacies to gain cost recovery (recommended fee $530 per pharmacy) or through<br />
full funding by the Department of Health <strong>and</strong> Ageing, through the National <strong>Continence</strong><br />
Management Strategy or its successor<br />
• delivery of the Program through tender for a contractor to:<br />
o provide training services utilising the web based resources developed for this pilot<br />
<strong>and</strong> face-to-face delivery in groups, based on a national training calendar<br />
o conduct <strong>and</strong> report on a longitudinal evaluation of the benefits to pharmacies of the<br />
Program<br />
o develop <strong>and</strong> implement strategies to monitor customer feedback on needs <strong>and</strong><br />
services <strong>and</strong> on health outcomes for a sample of consumers.<br />
The national communications strategy will have the following features:<br />
• the audience—all pharmacies Australia-wide<br />
Final Report<br />
54<br />
NOVA Public Policy<br />
<strong>Pharmacy</strong> <strong>Continence</strong> <strong>Care</strong> Project