Pharmacy Continence Care - Bladder and Bowel Website

CONTENTS
Glossary of Acronyms ..............................................................................................viii
Executive Summary...................................................................................................ix
1 Introduction......................................................................................................... 1
1.1 Background and rationale .......................................................................1
1.2 Stage 2 Pharmacy Continence Care Program ............................................2
2 Methodology ........................................................................................................ 6
3 Implementation of the Pilot Program ............................................................... 12
3.1 Training Materials.................................................................................12
3.1.1 Training delivery .................................................................................. 13
3.1.2 Production of training manual ............................................................... 13
3.2 Stakeholder Consultations.....................................................................13
3.3 Pharmacy participation .........................................................................13
3.3.1 Number of pharmacies recruited ........................................................... 15
3.3.2 Training............................................................................................... 15
3.3.3 Reason for participating........................................................................ 16
3.4 Timeframes .........................................................................................17
3.5 Pharmacy implementation of the Program ..............................................17
3.5.1 Use of the project materials as reported by pharmacies.......................... 18
3.6 Consumer participation .........................................................................19
Outcomes and Effectiveness Evaluation ................................................................. 21
3.7 Introduction.........................................................................................21
3.8 Effectiveness of the training ..................................................................23
3.8.1 Administration of the PIQ and PEQ survey questions .............................. 23
3.8.2 Evaluation of the Training Program Survey ............................................ 28
3.8.3 Collection of feedback from the training providers .................................. 32
3.8.4 Results of the pilot Program from the pharmacy perspective................... 33
3.8.5 Enhancing the community pharmacy role............................................... 33
3.8.6 Cost effectiveness for pharmacies ......................................................... 34
3.8.7 Changes in pharmacy behaviour............................................................ 36
3.8.8 Costs/benefits of training and cross-referral to other health professionals 37
3.9 Outcomes for consumers ......................................................................38
3.9.1 Summary of findings from consumer surveys ......................................... 39
3.9.2 Case studies ........................................................................................ 44
Final Report iv NOVA Public Policy
Pharmacy Continence Care Project