Pharmacy Continence Care - Bladder and Bowel Website

seek their qualitative feedback on the training implementation. The following is a summary
of both those forms of feedback:
• The trainers found this a high quality program overall.
• The logistics of arranging individualised training for all pharmacies was time-consuming,
with the most time-consuming aspect being setting it up. This included telephone and
self-paced training, which required an average of two phone calls to each pharmacy to
set up the training arrangements (face-to-face training required three calls on average).
The trainers suggested that having a training calendar that allowed pharmacies to sign
up according to availability would overcome some of these “set up” issues.
• The face-to-face session had significant drop-out rates, with participants not turning up
and training sessions having to be rescheduled. This would be a very costly exercise
indeed if it was magnified by 5000 (the number of pharmacies nationally).
• Availability of samples of products was an initial issue. Both pharmacies and trainers
expressed the need to have hands-on examples of products which they could use to
demonstrate application to specific client needs.
• Some changes are needed to the materials (revising the anatomy diagram).
• Training over the telephone was often difficult when trainees did not understand
terminology. It was not always easy to explain without visual aids.
• Production of a video of the training (provided by a qualified trainer) would be a costeffective
way of assuring consistent quality of delivery to remote and all other locations.
The Pharmacy Guild should consider production of such a resource. Given the availability
of the materials, the high acceptance of the training session and the availability of
trained trainers, this would be an economical way to address national roll-out.
• Abena-Sanicare also expressed their desire to continue to be involved in the national rollout.
The high level of satisfaction with the training expressed by pharmacies would
support their claim.
4.2.4 Results of the pilot Program from the pharmacy perspective
In this element, the project team developed and implemented tools to measure the health
and economic outcomes of the Program and evaluated the effectiveness and cost
effectiveness of the intervention. This included advice by members of the NOVA Expert Panel
on relevance and applicability of the recommendations of the National Continence
Management Strategy Outcomes Measurement Suite project to this project. The team also
identified strategies for remuneration and sustainability for the service.
4.2.5 Enhancing the community pharmacy role
The community pharmacy role within the community
In many respects, pharmacies and pharmacists play a role as members of primary health
care teams. In this role it is important that they are informed about and link with other
relevant primary care services and programs. To test what the pharmacies knew about
available local resources and services, the NOVA team asked questions about the
pharmacists’ knowledge of local services and the extent to which consumers were referred to
pharmacists by other health care professionals, as well as referrals by pharmacists to other
health care professionals and services.
At the end of the pilot there were some significant improvements in knowledge about the
range of other primary health care services that help people with continence problems,
particularly knowledge of continence care nurse educators, physiotherapists, support groups,
Final Report
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NOVA Public Policy
Pharmacy Continence Care Project