Pharmacy Continence Care - Bladder and Bowel Website

More documents

Recommendations

Info

• location • respondent type • pharmacy size. 0000147A five point rating scale was used for each question: 5=Very high level, 4=High level, 3=Moderate level, 2=Low level, and 1=Very low level. The following is a summary of the analysis. Differences in satisfaction level linked to training type The analysis of training satisfaction rating indicated there was no significant difference in the satisfaction level with the overall Program according to the type of training. Figure 23 shows the levels of satisfaction by training mode. All the average scores are in the range of “High” level of satisfaction. This is interesting given that the majority of pharmacies originally indicated a preference for face-to-face training at their own site. Average rating (on scale 1-5) 4.25 4.2 4.15 4.1 4.05 4 3.95 3.9 Average Satisfaction Rating face-to-face telephone self-paced face-to-face at another site Figure 23: Average satisfaction rating Type of Training Differences in results according to location Participating pharmacies were from all jurisdictions and responses to the PIQ/PEQ were also received from all states and territories. Pharmacies were classified by five areas – metropolitan, outer metropo8tan, regional, rural and remote – and responses were examined for any differences in level of satisfaction according to degree of rurality. There was a significant difference in satisfaction with the Program based on the degree of rurality of the pharmacy: metropolitan pharmacies were more likely to express satisfaction than regional pharmacies, independent of the type of training that was delivered. Regional pharmacies were also less likely to indicate that their expectations had been met by the Program and rated the usefulness of the Program lower than the other groups (see Figure 24). Once again the level of satisfaction expressed by all groups was high, even for the regional area. Final Report 29 NOVA Public Policy Pharmacy Continence Care Project
Average of responses 100 90 80 70 60 50 40 30 20 10 0 Degree to which the program met expectations 82 80 68 Metro Outer Metro Regional Location Rural Remote Figure 24: Degree to which the Program met pharmacies’ expectations 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 4.3 4.3 Rating the usefulness of the program 3.6 Metro Outer Metro Regional Rural Remote Figure 25: Pharmacies’ rating of the usefulness of the Program Recommendation Future implementation of the Program will need to explore more fully this difference between the location types. Differences according to respondent type The breakdown of respondents to the training survey was: • 15 Assistants • 24 Pharmacists. Responses were examined for differences according to the type of respondent, and the analysis showed: • no difference in the level of satisfaction with the Program between pharmacists and assistants, including when the different types of training were taken into account (high degree of satisfaction) • no difference between pharmacists and assistants in the degree to which the Program met expectations (met expectation to a high degree) Final Report 30 NOVA Public Policy Pharmacy Continence Care Project 82 4 86 4.6
Page 1 and 2: NOVA Public Policy A registered bus
Page 3 and 4: • Abena-Sanicare, contracted by N
Page 5 and 6: CONTENTS Glossary of Acronyms .....
Page 7 and 8: Figure 11: Pharmacy responses to PI
Page 9 and 10: Glossary of Acronyms CATI computer
Page 11 and 12: Program was based on assessment of
Page 13 and 14: o CQI points through the QCPP for c
Page 15 and 16: materials, the Pharmacist Training
Page 17 and 18: • evaluation of the pilot program
Page 19 and 20: 2 METHODOLOGY The methodology for t
Page 21 and 22: Consumer recruitment was part of th
Page 23 and 24: methodology that assessed the pilot
Page 25 and 26: 3 IMPLEMENTATION OF THE PILOT PROGR
Page 27 and 28: ased on either their customer popul
Page 29 and 30: • self-paced using the CD-ROM/web
Page 31 and 32: focus was on embedding the practice
Page 33 and 34: and faxed newsletter, of an extensi
Page 35 and 36: prior to training (PIQ) and the sam
Page 37 and 38: Level of knowledge and level of con
Page 39 and 40: 45% 40% 35% 30% 25% 20% 15% 10% 5%
Page 41: 80% 70% 60% 50% 40% 30% 20% 10% 0%
Page 45 and 46: Average rating on a four point scal
Page 47 and 48: maternal health services and the Co
Page 49 and 50: 4.2.7 Changes in pharmacy behaviour
Page 51 and 52: predetermined training calendar: mo
Page 53 and 54: measures impact of incontinence on
Page 55 and 56: In the follow-up survey, there was
Page 57 and 58: • Did not find incontinence clini
Page 59 and 60: Her mother’s dementia, coupled wi
Page 61 and 62: pharmacy staff report increased con
Page 63 and 64: period with a national recruitment
Page 65 and 66: o of a data base of training partic
Page 67 and 68: health education and working in par
Page 69 and 70: 6 RECOMMENDATION AND IMPLEMENTATION
Page 71 and 72: 7 BIBLIOGRAPHY Adair, G., (1984). T
Page 73: Rosenstock, I. M. (1974). Historica

Pharmacy Continence Care - Bladder and Bowel Website

Create successful ePaper yourself

Delete template?

Save as template?