Pharmacy Continence Care - Bladder and Bowel Website

• location
• respondent type
• pharmacy size. 0000147A five point rating scale was used for each question: 5=Very
high level, 4=High level, 3=Moderate level, 2=Low level, and 1=Very low level.
The following is a summary of the analysis.
Differences in satisfaction level linked to training type
The analysis of training satisfaction rating indicated there was no significant difference in the
satisfaction level with the overall Program according to the type of training. Figure 23 shows
the levels of satisfaction by training mode. All the average scores are in the range of “High”
level of satisfaction. This is interesting given that the majority of pharmacies originally
indicated a preference for face-to-face training at their own site.
Average rating (on scale 1-5)
4.25
4.2
4.15
4.1
4.05
4
3.95
3.9
Average Satisfaction Rating
face-to-face telephone self-paced face-to-face at
another site
Figure 23: Average satisfaction rating
Type of Training
Differences in results according to location
Participating pharmacies were from all jurisdictions and responses to the PIQ/PEQ were also
received from all states and territories. Pharmacies were classified by five areas –
metropolitan, outer metropo8tan, regional, rural and remote – and responses were examined
for any differences in level of satisfaction according to degree of rurality.
There was a significant difference in satisfaction with the Program based on the degree of
rurality of the pharmacy: metropolitan pharmacies were more likely to express satisfaction
than regional pharmacies, independent of the type of training that was delivered. Regional
pharmacies were also less likely to indicate that their expectations had been met by the
Program and rated the usefulness of the Program lower than the other groups (see Figure
24). Once again the level of satisfaction expressed by all groups was high, even for the
regional area.
Final Report
29
NOVA Public Policy
Pharmacy Continence Care Project