Pharmacy Continence Care - Bladder and Bowel Website

Each pharmacy was asked to enrol, up to 10 customers to participate in the baseline and
follow-up survey by completing the consumer questionnaire, in the pharmacy, at enrolment,
and by consenting to a follow-up telephone interview to complete the questionnaire at three
months post enrolment.
4.2 Effectiveness of the training
The effectiveness of the training was evaluated through:
• administration of the PIQ and PEQ survey questions (number 1-13, 42-47 and 61)
• administration of the Evaluation of the PCCP training program Survey form, on
completion of the training
• collection of feedback from the training providers in relation to training delivery issues
and activities that may have an impact on implementation of a future program.
4.2.1 Administration of the PIQ and PEQ survey questions
The results of the analysis of these three approaches are discussed in the Section 5. In
summary, the training was perceived by both pharmacies and trainers as being effective,
despite the mode of delivery. The revised materials, based on the training manuals from
Stage One of the project, were well received by the users and provide a good framework for
national roll-out of the PCCP.
The PEQ and PIQ were used to evaluate the effectiveness of the training by recording
responses of pharmacies before and after training to questions related to the following:
• changes in knowledge/understanding of:
o the urinary and gastrointestinal systems
o normal bladder and bowel function
o the different types of urinary incontinence
o faecal incontinence
o the risk factors for bladder and bowel incontinence
o medicines used in the treatment of incontinence
o medicines that may cause or exacerbate incontinence
o self-management options for people with incontinence
o incontinence products and how to match these to customer needs
• changes in the level of confidence in:
o initiating conversations with customers who may have incontinence
o providing appropriate referrals for customers who may have continence problems
o providing advice about continence self-management options such as diet and
exercise
• changes in perceptions about the availability of suitable resources (e.g. information ) to
assist in talking to customers about continence issues.
It also sought an indication of preferred modes of training, before and after training delivery,
to evaluate if there had been any shift.
Final Report
23
NOVA Public Policy
Pharmacy Continence Care Project