Pharmacy Continence Care - Bladder and Bowel Website

3.1.1 Training delivery
Following discussion with individual pharmacies during recruitment and consultation with the
NOVA Expert Panel, and on the basis of the extensive review of current education and
training approaches relevant to this project, four training delivery platforms were provided:
• face-to-face in-house training of nominated pharmacists and pharmacy assistants. This
training approach required approximately teo hours for pharmacists and two hours for
pharmacy assistants in each participating pharmacy. At least two staff (one pharmacist,
one assistant) were trained in each participating pharmacy
• telephone-based delivery of training using CD ROM, Web or printed materials determined
by the needs of the pharmacy
• CD-ROM-based self-paced training for nominated pharmacists and pharmacy assistants,
with telephone advice and support by a nominated member of the NOVA project team,
available by posted CD-ROM or accessed from the NOVA PCCP project website
• group-based facilitated training of the nominated staff of a small number of pharmacies
in a major city (Canberra).
3.1.2 Production of training manual
Existing Pharmacy Guild materials were used as the basis for content for the training
materials, but reduced to accommodate the two-hour training time allowed. The materials
were presented in web layout available to participants both on the project website (see
Appendix 1.4) and in CD-ROM and print format. They are also available from
www.novapolicy.com/pccp.
3.2 Stakeholder Consultations
Consultations with organisations representing consumers and carers informed the project
about:
• consumer and carer issues in relation to continence management
• how to encourage consumer and carer involvement in the project
• the selection, development and use of consumer and carer materials
• the consumer survey
• the economic analysis.
Health provider organisations were consulted to advise major professional organisations of
the project and to seek advice or information on recruitment of pharmacies, the
development of appropriate training materials, and the design of the evaluation of the
project.
Consumer organisations were more responsive and willing to participate in discussion than
were health provider organisations. The consultations with both groups identified a range of
issues to be addressed and/or evaluated in the pilot, and confirmed the core aspects of the
issues identified in the literature review and in the NOVA team’s proposed approach.
3.3 Pharmacy participation
The project design aimed to recruit a pharmacy sample size that was broadly representative
of the range of mix of community pharmacies in Australia. The sample size target was set at
50, and the recruitment strategy targeted pharmacies with an interest in continence care,
Final Report
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NOVA Public Policy
Pharmacy Continence Care Project