Pharmacy Continence Care - Bladder and Bowel Website

3 IMPLEMENTATION OF THE PILOT PROGRAM
Implementation of the Program comprised:
• review of Stage 1 training materials and development of a training program and
materials for implementation
• stakeholder consultations to inform the development of the project components
• recruitment of 50 pharmacies from across four states and territories, including rural and
remote pharmacies and pharmacies in areas of high migrant populations
• implementation of the training program with the participating pharmacies
• evaluation of the training program outcomes and effectiveness through telephone and
self-administered questionnaire
• a three-month intervention period consisting of:
o pharmacy promotion of continence information and assistance to consumers
o recruitment of a number of consumers (target of 10) by each pharmacy to the
outcome and effectiveness survey
o completion in-pharmacy by recruited consumers of baseline continence health survey
and return of completed surveys by the pharmacies (supported by incentive
payments to pharmacies)
o follow-up outcomes CATI (computer-assisted telephone interview) of randomised
sample of participating consumers and follow-up exit interview by telephone with all
participating pharmacies.
3.1 Training Materials
The review of Stage 1 training materials and other training materials suitable for application
to this project included:
• the existing training package developed for the Pharmacy Guild by the Continence
Advisory Services of WA, which consisted of:
o training modules for pharmacists
o training modules for pharmacy assistants
• the text and CD, Treating Urinary Incontinence in the Community, developed by Assoc.
Professor Richard Millard for general practitioners, which in 2004 was distributed to all
GPs in Australia through the Department of Health and Ageing National Continence
Management Strategy. The Expert Panel considered its application and adaptation for
pharmacists and pharmacy assistants
• a substantial range of other continence materials, used in education and training
undertaken through the National Continence Management Strategy or identified through
the literature review, including other relevant materials developed by DoHA, the
Pharmacy Society, and others including those funded by pharmaceutical companies
• extensive adaptation of available materials, and further review of the penultimate draft of
the training materials by the medical and pharmacy professionals on the Expert Panel
and the Pharmacy Guild training manager, prior to submission to the Pharmacy Guild
Expert Advisory Group in February 2005. These materials are at Appendix 1.4.
Final Report
12
NOVA Public Policy
Pharmacy Continence Care Project