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Figure 2. Major steps undertaken in the engagement of consumers during the project Final Report 11 NOVA Public Policy Pharmacy Continence Care Project
3 IMPLEMENTATION OF THE PILOT PROGRAM Implementation of the Program comprised: • review of Stage 1 training materials and development of a training program and materials for implementation • stakeholder consultations to inform the development of the project components • recruitment of 50 pharmacies from across four states and territories, including rural and remote pharmacies and pharmacies in areas of high migrant populations • implementation of the training program with the participating pharmacies • evaluation of the training program outcomes and effectiveness through telephone and self-administered questionnaire • a three-month intervention period consisting of: o pharmacy promotion of continence information and assistance to consumers o recruitment of a number of consumers (target of 10) by each pharmacy to the outcome and effectiveness survey o completion in-pharmacy by recruited consumers of baseline continence health survey and return of completed surveys by the pharmacies (supported by incentive payments to pharmacies) o follow-up outcomes CATI (computer-assisted telephone interview) of randomised sample of participating consumers and follow-up exit interview by telephone with all participating pharmacies. 3.1 Training Materials The review of Stage 1 training materials and other training materials suitable for application to this project included: • the existing training package developed for the Pharmacy Guild by the Continence Advisory Services of WA, which consisted of: o training modules for pharmacists o training modules for pharmacy assistants • the text and CD, Treating Urinary Incontinence in the Community, developed by Assoc. Professor Richard Millard for general practitioners, which in 2004 was distributed to all GPs in Australia through the Department of Health and Ageing National Continence Management Strategy. The Expert Panel considered its application and adaptation for pharmacists and pharmacy assistants • a substantial range of other continence materials, used in education and training undertaken through the National Continence Management Strategy or identified through the literature review, including other relevant materials developed by DoHA, the Pharmacy Society, and others including those funded by pharmaceutical companies • extensive adaptation of available materials, and further review of the penultimate draft of the training materials by the medical and pharmacy professionals on the Expert Panel and the Pharmacy Guild training manager, prior to submission to the Pharmacy Guild Expert Advisory Group in February 2005. These materials are at Appendix 1.4. Final Report 12 NOVA Public Policy Pharmacy Continence Care Project
Page 1 and 2: NOVA Public Policy A registered bus
Page 3 and 4: • Abena-Sanicare, contracted by N
Page 5 and 6: CONTENTS Glossary of Acronyms .....
Page 7 and 8: Figure 11: Pharmacy responses to PI
Page 9 and 10: Glossary of Acronyms CATI computer
Page 11 and 12: Program was based on assessment of
Page 13 and 14: o CQI points through the QCPP for c
Page 15 and 16: materials, the Pharmacist Training
Page 17 and 18: • evaluation of the pilot program
Page 19 and 20: 2 METHODOLOGY The methodology for t
Page 21 and 22: Consumer recruitment was part of th
Page 23: methodology that assessed the pilot
Page 27 and 28: ased on either their customer popul
Page 29 and 30: • self-paced using the CD-ROM/web
Page 31 and 32: focus was on embedding the practice
Page 33 and 34: and faxed newsletter, of an extensi
Page 35 and 36: prior to training (PIQ) and the sam
Page 37 and 38: Level of knowledge and level of con
Page 39 and 40: 45% 40% 35% 30% 25% 20% 15% 10% 5%
Page 41 and 42: 80% 70% 60% 50% 40% 30% 20% 10% 0%
Page 43 and 44: Average of responses 100 90 80 70 6
Page 45 and 46: Average rating on a four point scal
Page 47 and 48: maternal health services and the Co
Page 49 and 50: 4.2.7 Changes in pharmacy behaviour
Page 51 and 52: predetermined training calendar: mo
Page 53 and 54: measures impact of incontinence on
Page 55 and 56: In the follow-up survey, there was
Page 57 and 58: • Did not find incontinence clini
Page 59 and 60: Her mother’s dementia, coupled wi
Page 61 and 62: pharmacy staff report increased con
Page 63 and 64: period with a national recruitment
Page 65 and 66: o of a data base of training partic
Page 67 and 68: health education and working in par
Page 69 and 70: 6 RECOMMENDATION AND IMPLEMENTATION
Page 71 and 72: 7 BIBLIOGRAPHY Adair, G., (1984). T
Page 73: Rosenstock, I. M. (1974). Historica

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