Pharmacy Continence Care - Bladder and Bowel Website

continence care. A template for a customer feedback questionnaire was provided in the
training materials. Sixteen of the 32 respondents to the Pharmacy Exit Questionnaire (PEQ)
had sought such feedback.
Chapter 4, Outcomes and Effectiveness Evaluation, also discusses the effectiveness of the
training of pharmacies and pharmacy assistants, assessed by self-administered interview of
the participating pharmacies and by debrief interview of the contracted continence care
trainers who provided face-to-face and group-based training of pharmacy staff. The chapter
presents a summary of the results of the Pilot Program from the perspective of the
participating pharmacies, and an analysis of the extent to which pharmacies reported the
program as having enhanced their role, been cost-effective, and changed pharmacy
behaviour. Pharmacies’ overall impressions of the effectiveness of the program are presented
in summary. Outcomes for consumers are also presented.
Chapter 5, Discussion, discusses strategies for the national roll-out of the program and for
sustainability of this program as a new cognitive service for community pharmacies. This
chapter discusses the method proposed for recruitment and training of pharmacies in a
national roll-out, and the existing QCPP standards that are recommended as relevant to the
Pharmacy Continence Care Program, providing the capacity for participants in the Program
to acquire CQI points. The resource materials for training and for consumer information in an
ongoing program are also discussed. Costs of the roll-out of a national program are
identified, and potential sources of funding discussed. A communication strategy to engage
pharmacies and achieve their participation, and to promote consumer and community
awareness, is outlined. The chapter also identifies the potential for the program to provide
an ongoing self-evaluation and to focus on consumer feedback and health outcomes
assessment.
Chapter 6, Recommendation and Implementation Plan, presents the conclusions and
recommendations of the project team.
Appendix 1 to this report provides the detailed methodology, timelines, participating
pharmacies, training materials and consumer materials, and the pharmacy and consumer
participation surveys. Appendix 2 maps the content of the National Pharmacy Assistant
Standards to PCCP learner activities. Appendix 3 identifies the relevant QCPP standards for
program implementation. Appendix 4 provides a summary of literature and training
materials.
Final Report
5
NOVA Public Policy
Pharmacy Continence Care Project