Pharmacy Continence Care - Bladder and Bowel Website

o CQI points through the QCPP for completion of training and subsequent self-review,
for participating pharmacies
o self-review by participating pharmacies, at designated intervals, of performance and
benefit
• Consumer resources and feedback:
o establishment of partnerships with consumer organisations to promote awareness of
the pharmacy program and to refine and provide appropriate consumer information
and resources
o consumer information resources and packages for pharmacies developed through this
pilot
o Program marketing and promotional materials for use in pharmacy, based on the
“BB” branding and colours or similar, and the sample materials trialled in the pilot
Program (poster, counter talkers, stickers)
o review and redevelopment of customer feedback tools for use in pharmacy.
• Funding:
o funding of the full cost of the implementation Program either through a training
charge to pharmacies to gain cost recovery (recommended fee $530 per pharmacy)
or through full funding by the Department of Health and Ageing, through the National
Continence Management Strategy or its successor.
• Evaluation:
o conduct of and reporting on a longitudinal evaluation of the benefits to pharmacies of
the Program
o review and refinement of tools and strategies to monitor customer feedback on
personal health care needs and benefits, perceptions of service provision and benefit,
and access to and use of other health professional advice for incontinence.
Final Report xii NOVA Public Policy
Pharmacy Continence Care Project