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Assisting Customers<br />
through the Closure<br />
Answering Questions<br />
Librarians continued to answer phone calls and online reference<br />
questions from their own homes.<br />
Making Computers Available<br />
Some local residents needed to use the Library’s computers to apply<br />
for jobs, insurance benefits and more. Before the library opened to<br />
all, residents could come to the Main Library to use a computer by<br />
appointment. Staff members were on hand to provide in-person<br />
assistance. From June 15 to 30, 357 customers were able to use a<br />
computer.<br />
357<br />
computer users<br />
from June 15-30<br />
Delivering Materials to Homes<br />
Home Delivery Service was expanded to bring library materials to<br />
those unable to come to the library’s drive-up windows. From May to<br />
December, the Home Services team provided contactless pickup and<br />
delivery of more than 3,000 items to 200 people.<br />
Providing Community Information<br />
Local organizations and nonprofits found it challenging to<br />
communicate their information to the community during<br />
COVID. Several contacted the library asking for help. In response,<br />
the Library created a virtual community bulletin board<br />
with local events and programs from nearby organizations.<br />
gailborden.info/community-news<br />
3,000<br />
Items delivered to homes<br />
6
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