ExtraMileIssue9

Contents2018 ISSUE 1
Letter from the President and CEO
LETTER FROM THE PRESIDENT AND CEO 3
EXTRA MILER: SYDNEY ALVAREZ 4
EXECUTIVE SPOTLIGHT: ART GONZALES 6
EXECUTING YOUR
2018 BUSINESS STRATEGY 8
WE’RE MORE THAN JUST CAPTIVES 16
BUILDING FOR THE FUTURE UPDATE 17
PRODUCT SPOTLIGHT: TOWCAP PREMIER 18
2017 IN PICTURES 20
SLIPS, TRIPS AND FALLS, OH MY! PREPARE FOR SNOW AND ICE REMOVAL 26
TONY MERCURIO
“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up. It knows that it
must outrun the slowest gazelle or it will starve to death. It doesn’t matter whether you are a lion or a gazelle. When the sun comes up, you better be running.”
You’ve likely heard that quote before, but it’s one of my favorites. I
thought of it as we turn the page on 2017 and look to execute on our
2018 plan. Setting lofty objectives and holding ourselves accountable
to them is something National Interstate has been doing since we
opened our doors in 1989. But of course, it’s not nearly enough to
come up with a plan – execution is everything. To that end, this
issue of the Extra Mile features a cover story by Jamie Van Doren of
the telos institute with ideas for ensuring you and your team stay on
track and execute your plan. I hope you find it useful and that 2018
proves to be a record year for your company.
Abe Gubegna, Ethiopian novelist and playwright
And, we remain committed to looking for ways to build the insurance
experience around you, our customers.
As usual, the insurance and transportation markets continue to
evolve and face many challenges. However, while several of our
competitors have either exited or reduced their appetite for the
transportation insurance market, we remain proudly committed to the
industry and look forward to helping you execute on your 2018 plan.
Sincerely,
NEW YEAR’S RESOLUTIONS 28
We certainly have big plans in 2018, and those plans are manifest in
our nearly completed flagship headquarters building that now stands
between our two existing structures. Our first wave of employees
move into the new building this quarter, and we’ll have significant
space for additional jobs. Our ambitions are large, but we won’t
achieve them if we don’t provide world-class customer service and
exceptional value. To that end, we have been and will continue to
spend on IT infrastructure and improved claims systems.
Tony Mercurio
President & CEO
P.S. Come visit us at our new building! We can’t wait to host you
here in Richfield and show you our new home.
Subscriptions:
Extra Mile magazine is a free, quarterly publication offered by National Interstate Insurance Company in
support of its customers. To subscribe, call 800-929-1500 or email amanda.genther@natl.com.
Publisher:
Established in 1989, National Interstate Insurance is one of the leading specialty property and casualty
insurance companies in the country. Offering more than 30 different insurance products, including traditional
insurance, innovative alternative risk transfer (ART) programs for commercial companies and insurance for
specialty vehicle owners. Its customized solutions are made possible by its talented and dedicated team
members. National Interstate employs over 700 employees in offices in Northeast Ohio, HI, and MO.
© 2018 National Interstate Insurance Company
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Editorial Contributors:
Amanda Genther
Tony Mercurio
Chris Mikolay
Kate Mitchell
Jamie Van Doren
Mike Winchell
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