BFL EVOLVE V10_small

ISSUE O1 | DECEMBER 2017
CATALYST IN CREATING
AN AGILE ORGANIZATION
Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical
Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at
Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur,
from a Lorem Ipsum passage, and going through the cites of the word in classical literature,
discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de
Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book
is a treatise on the theory of ethics, very popular during the Renaissance.
The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
02
Schools
PAGE
Functional
04
Leadership
Development
PAGE
07
Business
Specific
Intervention
PAGE

Our first issue details out key learning interventions spanning
induction for new joinees, leadership development, functional schools
to help build domain expertise and business specific trainings delivered
across platformzom, outdoor activiies,
on the job learning and e-learning.
01
Divya
INDUCTION TRAINING
The New Joiner Induction is 1st classroom based training session that an
employee is a part of within 60 days of their joining. In the past few years, the
company has grown mutlifolds not only in respect of its profit but also in its
employee strength.
To serve the need of formal information distribution, in regards to the company's
products, processes and policies, to all new joiners in order for them to do their
job better, the new Induction Programs has been designed.
The highlight of the program is the role/ business/ function specific content
delivered during the classroom intervention which enables the new employee to
ask targeted questions.
Gayatri Kale
Inductions for E06 & Above
Relationships and Insurance Induction
B2B Induction
B2C Induction
Rural Induction
INDUCTION
SPOCS
Bijlani
SME Underwriting Induction
Corporate Induction
SME Induction
Ops Induction
Rural Induction

Functional schools are accredition based schools of learning with
structured nomination / IDP based functional / technical
programs. Schools are headed by business / function heads as
deans in collabortion with the GLA team.
SCHOOLS
GLA SPOC: Priyanka Mitra
02FUNCTIONAL
1 | School of SME & D2C
The School of SME & D2C was built to develop functional
competencies to drive productivity and effectiveness for the
business to succeed.
The School will enable participants to specifically build Sales
Capability and to take their skills to the next level.The knowledge
and skill will be imparted through customized courses that have
been created, specific to each role and business vertical. The loan
cycle has been looked into to identify the capabilities required at
each stage to make you even more efficient at your day-to day
work.The learning journey will involve classroom sessions
followed by a structured sustenance plan and assessments.
The highlight of this program is not only the customized approach
but the models created as stated below:
- SPECTR model created as a sales model for SME businesses
- SPIN model being adopted for D2C School of Sales
2 | School of Collections
School of Collections supports a structured learning approach for
the employees to enable participants become better collection
managers and equipping them for the future.School of collections
is a journey based program encompassing pre-assessment,
contact sessions and a sustenance model to help them apply the
learnings in day-to-day roles.
The main aim of the program is to aid at the rapid enhancement
skills across Collections through journey based programs. Also it
aims to address and impart inputs pertaining to competencies
most frequently required to be able to build the Collections
business.School of Collections will enable you to not only do your
current job effectively but also to prepare you for your next role
effectively.
The School will ensure that each of you are equipped to effectively
deliver business results.The BFL collections’ success stories
mapped as Case Studies & Video based sustenance are the key
highlights of the program
3 | School of Analytics
School of Analytics has been found to upskill analyst, help them
make decisions based on data and to assist in building of
translator layer.
The program aims at strengthening the technical expertise & soft
skills of analyst. It also aims to build on community programs, to
increase engagement.
The highlight of this venture is the opportunity of bringing together
& upskilling the analytic community from various verticals.
4 | School of SME UW
The School of SME Underwriting is being setup to drive Agility &
Adaptability amongst employees, upskill employees & to enable
change management. The programs run under the banner would
aim to drive consistency in team’s performance while maintaining
standards, to reinforce the importance of independent & objective
decision making and also would tryto inculcate habits of managing
and balancing professional needs.The school is slated for launch in
Dec '17.

5 | School of Operations
School of Operations is a structured training program designed to
address and impart inputs pertaining to competencies required to
build a well-oiled Operation Business.
The program is a step towards building our journey towards
excellence.
The purpose of the program is to enable role holders to perform
their current job effectively and create a best practice environment
The functional framework and targeted designs are the focus and
unique quality of this program.
7 | PIT: Insurance Capability
Development
The program aims to upskill/enable resources across all business
lines, to drive insurance penetration.
It also aspires to reduce mis-selling cases due to incorrect product
information provided to customers and reduced cancellation rate
The highlight are focused learning interventions carried out under
the banner.
6 | School of Risk
School of Risk aims to offers the latest perspectives in the risk
space enabling participants to do their current job effectively
This is a role based training that will enable achieve excellence &
improve productivity through innovation and best practice sharing
from the daily workspace.
The school is slated for launch in Dec'17.
8 | PACE
Personal Advancement and Capability Enhancer (PACE) is the
program built to bring the members of recently created COE team,
to work on multiple projects together addressing primary areas of
Process Improvements, New Product Developments and
Productivity Improvement.
PACE is focused to ensure each COE member can, have a clear
understanding and definition of project goals, Communicate
objectives and milestones in a clear manner, Increase efficiency,
Identify & manage costs and time, Effectively identify resources
needed and schedule time accordingly and Build collective tool
understanding and competencies.
The highlight for this program is that it provides customized
learning plan for all COE employees, for all roles.
FUNCTIONAL SCHOOL SPOCS
School of SME & D2C
School of Collections
School of Analytics
School of SME UW
School of Operations
School of Risk
PIT: Insurance Capability Development
PACE
Program SPOC : Shraddha Mehta
Program SPOC : Shraddha Mehta
Program SPOC : Shubha Saxena
Program SPOC : Shubha Saxena
Program SPOC : Sanjali Das
Program SPOC : Sanjali Das
Program SPOC : Neelanjana & Sanjali
Program SPOC : Adwitee Chandra

LEADERSHIP DEVELOPMENT
03
Growth is a mindset, it is an ability.
When people say “I can’t grow my market,” I say,
”You know, it is you, not the market.” So I have
to set the stage. I have to set a belief that
growth is something you can achieve & it is only
upto us to make it happen (Larry Bossidy)
“The times they are – a – changing “, sang Dylan.
But, boy, he too would never have guessed how
rapid the changes would be!
What will be the new paradigm? What are the
continuity messages that should be taken
forward & what is the baggage that needs to be
shed? The task now is to define the future.
1 | Credible Leadership
At BFL, E08 employees play a critical role in steering our future as
a business and as an organization, to translate current strategy into
action and be ready to take on larger and strategic leadership
responsibilities keeping the pace with the business complexity and
growth scale.
The organization has decided to focus and amplify 3 Leadership
Expectations – 1) Entrepreneurship mindset, 2) Ownership and 3)
Emotional Intelligence.
This program helps the employees to prepare and elevate
themselves to THINK, ACT and ENGAGE with above mentioned
Leadership expectations.
The program is a curated journey that will involve in-house
dialogues, workshops, projects and many other interventions so
that E08s realize their potential and of the organization by living up
to three Leadership Expectations. The program follows a blended
approach of experiential learning and practical knowledge.
Program SPOC: Henal Malde / Priyanka Mitra
3 | High Potential Development
This program has been launched with an aim to strengthen the
skills of identified high potential employees for their current role
• To upskill high potentials for future roles.
• To create fungible talent aimed at excelling in all roles
• Creation of a succession pipeline, as decided by the business
The highlight of this intervention is the series of learning
interventions customized to both BFL and business needs, along
with TM teams in businesses.
2 | Ruminate
The acid test of leadership acumen is in managing through times
of change. Can we now take upon ourselves the onus of moving
the organization from where we are to where we need to be? This
is the broad challenge before the Team of Leaders at BAJAJ FINSERV
today.
Ruminate is our flagship program for senior leaership
development. The program follows a format of experiential
blended learning, which includes outdoor activity based learning
and in-room discussions, assessments and group work.
Every Ruminate has a well thought through theme of it’s own
which governs the overall structure of the learning session;
however the underlying agenda’s has been to enhance synergy
within the senior management team.
In order to create value-added networks both within & with the
external corporation, we now have emabrked to explore how we
can leverage cross company functional strengths & create a
seamless organization that lives & operates by the principle of one
company.
Last year for the first time we extended this learning format to
include senior leadership teams of all the three group companies.
The underlying intent was to support the development of a
common leadership perspective and common leadership
behaviour across the three firms.
We are all set to commence work on this year’s Ruminate . The two
key anchors for the program are agile leadership and emotional
intelligence.
Program SPOC: Priyanka Mitra / Anupam Sirbhaiya
Program SPOC: Neelanjana

04
TARGETED
TRAININGS
One of the best ways for an individual to learn &
develop is through the medium of experience
sharing.Through our targeted training interventions
we aim provide a common platform to employees
where they can discuss the specific problems and
probable solutions to the same.
These programs follow structured frameworks &
guided conversation approach which tries drive the
correct ways or methodologies through which the
final goals of an employee can be achieved.
Program SPOC: Saurabh Wadhwa
1 | Learning Labs
Lets ACT – Aspire, Change, Transform
At Learning Labs, we believe in designing and delivering programs
with a sharp focus on roles performed by employees who have
contributed as individuals, people managers and reviewers. Our
main objective through this program is to aspire our employees to
learn and translate the acquired knowledge, into action, in order, to
enhance personal strength and achieve success.
2 | Transition Program
Transition program (Super Manager Studio) aims to prepare
employees, to perform their new role more effectively and
efficiently.
It aims to inculcate managerial skills of influencing, team
development, capacity planning, hiring right & delegation. The
program also encurages learning while transitioning from
individual contribution to people manager and to national manager
role.
This is one of a kind program which helps employees to transit
smoothly in their new role.
Program SPOC: Henal Malde / Anubhav Saxena
The overall program is divided into 3 phases:
• Online Pre-Work: Pre-learning: Self-Paced 2 hours journey over 15
days
• Classroom based session: Technology based learning, Capability
building through experiential learning and practice and Solving real
time case studies
• A micro-learning format Sustenance
Program SPOC: Usha Haryani
3 | EEP
Employee Eductaion Program is designed to elevate the
management skills for the employees required to perform their
tasks better.
This program aims to; Open minds for new ideas; Create talent
pool; Prepare employees to take up larger roles and
responsibilities; Build a sense of commitment; Strengthen
cross-functional understanding and Overall development of
employees.
The highlight of the program is that it gives opportunities to all
employees to pursue a Management degree from the top
B-schools in India.
Program SPOC: Henal Malde / Anubhav Saxena

E-LEARNING
In line with the organization's digital outlook, e-learning enables us to reach out to our employees quickly, and
give them the essential knowledge and skills to get started.
05
These courses help the employees from various departments to get familiar with product, process
and system. Self-paced learning which can be taken anytime and the vast repository of technical
and soft-skills courses available are key highlights of this form of learning.
These courses can benefit in the following ways:
• one time cost in development and the courses can be reused several times
• can train more employees in a short duration of time
• easier to track and assess learning
Program SPOC: Chiquitta/Shruti
1 | Think It Speak It
2 | NSB Products and Policies
Most of us treat English as a second language due to vernacular
influence. This creates a language barrier and makes it difficult to
converse with colleagues located at different regions within India.
Even those of us who know English, sometimes hesitate to speak
up due to a weak hold over the language. This program has been
designed to coach employees to speak English fluently so that they
are confident enough to take on challenges with confidence.
To know a language, you should be able to speak it, read it and
write it. Speaking is the most important because you cannot read
and write a language without knowing how to speak it first.
This program is unique because the coaching happens through
one-on-one classes/lessons over the phone. This strategy makes
the training convenient and effective.
Program SPOC: Chiquitta D’Mello
3 | GST Awareness
Goods and Services Tax (GST) is an indirect taxation in India
merging most of the existing taxes into a single taxation system. It
is the biggest tax reform attempted by India and is here to stay.
The GST awareness program will have short videos to help
employees understand when they need to acquire a vendor’s
GSTIN and how to provide the company’s location-wise GSTIN for
bills or invoices.
This development will help the sales force to be aware of the
products and processes under NSB (New Service Business).
This program aims for; Better understanding of the products;
Awareness of the policies; and Reduce the gap in understanding
with our partners
The extensive use of micro-learning in form of videos is the
highlight for the course.
Program SPOC: Shruti Suman
4 | RPWD
The Rights of People with Disabilities (RPWD) Act of 2016 has been
implemented for the empowerment of people with disabilities and
to give them the freedom to make their own choices by providing
equal opportunities and accepting disabilities as part of the human
diversity. It is important for everyone to know about this policy and
its inclusions so that they stop treating disabilities as a social
welfare concern and start respecting the evolving capacity of
people with disabilities.
This course aims to familiarize our employees with the Rights of
People with Disabilities (RPWD) Act of 2016 and make them
mindful of the facilities and opportunities they can provide to
people with disabilities.
Program SPOC: Chiquitta D’Mello
The program aims to help employees acquire bills and invoices
that will not get rejected by Chroma due to missing or wrong
GSTINs.
Program SPOC: Chiquitta D’Mello

New Illume Portal
To manage your blended programs better and provide robust
learning pathways for our learners, we have successfully been
able to launch the new Illume platform.
It aims to provide an all-in-one e-learning platform solution,
access to learning anytime, anywhere and on any device, host a
large number of learner and different organizations with different
instances of LMS.
It also aims to maximize the use of mini-games, points, badges
and rewards to make e-Learning fun while providing learners with
a great learning experience.
The key highlights of the platform are; easy to use UI, gamification
and competency driven learning.
Program SPOC: Shruti Suman
06
1 | Rural: Interviewing + Onboarding
Skills
For Interviewing Skills : RSM & ZSM, it was one day program
interviewing skills and structured onboarding is a one day program
for RSMs & ZSMs and a two days program for ASMs.
The program aims at conducting structured interview basis STAR
method of interviewing, hire right basis straw profile, thereby
reduce infant attrition, developing talent pool, Structured
onboarding, on job training and goal setting.
It also focuses upon being able to judge if a candidate is: suitable,
capable & willing to perform the role of ABSM, ASM, willing and
keen to make a long tern commitment with BFL.
The post program journey over 90 days is what makes this
program stand out from the others.
Program SPOC: Usha Haryani
3 | ORM: IIBF Certifications
To help businesses understand the importance of operational risk
management we have launched this certification program.
The program aims to drive usage of ORM in business teams, to
upskill resources in businesses in ORM processes, terminologies
and techniques and to create a pipeline of certified ORM resources
in BFL.
Business Specific Intervention
Depending upon the immediate requirement in line with change
management and new updates in businesses, there are various
initiatives which the Learning team has taken with the suport of
Business specific team.
2 | Rural: Change Readiness -
Transition to Success
The program is targeted towards ABSMs moving to secured
products from unsecured products in RSME.
The is designed to develop understanding of product similarities
and overlap between unsecured & secured RSME products and
their benefits. Also it focuses upon understanding of customer
profiles and sales planning.
The program highlights the rewards of embracing change and
finding value in the products with a robust sustenance model to
reinforce learning and aid application of learning thereby leading to
a positive business impact.
Program SPOC: Anubhav Saxena
4 | The Art to Influence Workshop
The program stems from the identified requirement of honing
influencing skills across all COEs & identified talent. The objective
of the workshop is to become skilled at persuasion techniques
with various stakeholders & influence outcomes without the need
to invoke authority.
What makes this program a success is that it is customized for each
business (case studies built business wise)
Program SPOC: Adwitee/Shubha
As the certifications are provided by Indian Institute of Banking &
Finance (IIBF) the program becomes more recognized.
Program SPOC: Neelanja