OrdPL-006-14 - Citizen's Charter

21.11.2017 Views

Republic of the Philippines Province of Cavite Municipality of Silang OFFICE OF THE SANGGUNIANG BAYAN Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118 Excerpts from the Minutes of the 19 th Regular Session of the Sangguniang Bayan held on the 9 th day of June, 2014, at the Sangguniang Bayan Session Hall. Present: Hon. Rosalie B. Loyola Hon. Aidel Paul G. Belamide Hon. Ferdinand C. Amutan Hon. Luis V. Batingal, Jr. Hon. Nestor V. Patawe Hon. Allan A. Tolentino Hon. Alfredo L. Toledo Hon. Ronilo A. Doneza Hon. Luciano P. De Jesus, Jr. Hon. Francisco Paolo P. Crisostomo - Vice Mayor & Presiding Officer - Sangguniang Bayan Member - Sangguniang Bayan Member - Sangguniang Bayan Member - Sangguniang Bayan Member - Sangguniang Bayan Member - Sangguniang Bayan Member - Sangguniang Bayan Member - Sangguniang Bayan Member - ABC President - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ORDINANCE NO. PL-006 Series of 2014 Introduced By: Hon. Francisco Paolo P. Crisostomo Chairman, Committee on Good Government AN ORDINANCE REVISING THE CITIZEN’S CHARTER OF SILANG, CAVITE. WHEREAS, President Gloria Macapagal Arroyo signed into law, Republic Act No. 9485, commonly known as the Anti-Red Tape Act (ARTA) of 2007; WHEREAS, the purpose of the law is to promote integrity, accountability, proper management of public affairs, and establish effective and positive measures against graft and corruption in government; WHEREAS, consistent with the intentions of ARTA, the Department of Interior and Local Government as well as the Civil Service Commission implemented Project CURE (Comprehensive and Unified Response to Eliminate Red Tape in LGUs) to LGUs by capacitating the municipal personnel in the crafting of a Citizen’s Charter; in support of the Anti-Red Tape Act; WHEREFORE, on motion of Hon. Francisco Paolo P. Crisostomo, duly seconded by all those present, be it, ENACTED BY THE SANGGUNIANG BAYAN IN SESSION ASSEMBLED, TO REVISE THE CITIZEN’S CHARTER OF THE MUNICIPALITY OF SILANG. ARTICLE I VISION AND MISSION Section I. VISION: 1

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Excerpts from the Minutes of the 19 th Regular Session of the Sangguniang Bayan held on the<br />

9 th day of June, 20<strong>14</strong>, at the Sangguniang Bayan Session Hall.<br />

Present:<br />

Hon. Rosalie B. Loyola<br />

Hon. Aidel Paul G. Belamide<br />

Hon. Ferdinand C. Amutan<br />

Hon. Luis V. Batingal, Jr.<br />

Hon. Nestor V. Patawe<br />

Hon. Allan A. Tolentino<br />

Hon. Alfredo L. Toledo<br />

Hon. Ronilo A. Doneza<br />

Hon. Luciano P. De Jesus, Jr.<br />

Hon. Francisco Paolo P. Crisostomo<br />

- Vice Mayor & Presiding Officer<br />

- Sangguniang Bayan Member<br />

- Sangguniang Bayan Member<br />

- Sangguniang Bayan Member<br />

- Sangguniang Bayan Member<br />

- Sangguniang Bayan Member<br />

- Sangguniang Bayan Member<br />

- Sangguniang Bayan Member<br />

- Sangguniang Bayan Member<br />

- ABC President<br />

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -<br />

ORDINANCE NO. PL-<strong>006</strong><br />

Series of 20<strong>14</strong><br />

Introduced By: Hon. Francisco Paolo P. Crisostomo<br />

Chairman, Committee on Good Government<br />

AN ORDINANCE REVISING THE CITIZEN’S CHARTER OF SILANG, CAVITE.<br />

WHEREAS, President Gloria Macapagal Arroyo signed into law, Republic Act No.<br />

9485, commonly known as the Anti-Red Tape Act (ARTA) of 2007;<br />

WHEREAS, the purpose of the law is to promote integrity, accountability, proper<br />

management of public affairs, and establish effective and positive measures against graft and<br />

corruption in government;<br />

WHEREAS, consistent with the intentions of ARTA, the Department of Interior and<br />

Local Government as well as the Civil Service Commission implemented Project CURE<br />

(Comprehensive and Unified Response to Eliminate Red Tape in LGUs) to LGUs by<br />

capacitating the municipal personnel in the crafting of a Citizen’s <strong>Charter</strong>; in support of the<br />

Anti-Red Tape Act;<br />

WHEREFORE, on motion of Hon. Francisco Paolo P. Crisostomo, duly seconded by all<br />

those present, be it,<br />

ENACTED BY THE SANGGUNIANG BAYAN IN SESSION ASSEMBLED, TO REVISE<br />

THE CITIZEN’S CHARTER OF THE MUNICIPALITY OF SILANG.<br />

ARTICLE I<br />

VISION AND MISSION<br />

Section I.<br />

VISION:<br />

1


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

A God loving, peaceful, healthy, empowered citizenry enjoying a progressive agriindustrialized<br />

and ecologically balanced community through a leadership highly committed to<br />

good governance and a model town serving a pivotal role to its adjacent communities.<br />

Section II.<br />

MISSION:<br />

Uplift the lives of Silangueños by providing quality basic services, employment and<br />

livelihood opportunities, environmental and heritage preservation programs, institutional<br />

networking, and law implementation system.<br />

ARTICLE II<br />

DIRECTORY OF LOCAL GOVERNMENT OFFICES AND CONTACT PERSONS<br />

Section III.<br />

Local Directory:<br />

Office of the Municipal Mayor<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

Telephone No.: (046) 4<strong>14</strong>0202<br />

Office of the Municipal Vice Mayor<br />

Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

Telephone No.: (046) 8652506<br />

Accounting Office<br />

Mr. Nephtali V. Salazar<br />

Municipal Accountant<br />

Telephone No.: (046) 4<strong>14</strong>2930<br />

Agriculture Office<br />

Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

Telephone No.: (046) 86525<strong>14</strong><br />

Assessor’s Office<br />

Mr. Melvin E. Yambao<br />

Municipal Assessor, Officer-In-Charge<br />

Telephone No.: (046) 4<strong>14</strong>2440<br />

Budget Office<br />

Ms. Ma. Dolores Jeaneth G. Bawalan<br />

Municipal Budget Officer<br />

Telephone No.: (046) 4<strong>14</strong>1044<br />

Civil Registrar’s Office<br />

Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

Telephone No.: (046) 4<strong>14</strong>01<strong>14</strong><br />

2


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Cooperative Development Office<br />

Ms. Cynthia B. Cortez<br />

Municipal Cooperative Development Officer, Designate<br />

Telephone No.: (046) 8653001<br />

Engineering Office<br />

Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

Environment & Natural Resources Office<br />

Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

Telephone No.: (046) 4<strong>14</strong>3<strong>14</strong>6<br />

General Services Office<br />

Ms. Benita M. Esguerra<br />

Supply Officer III<br />

Health Office<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

Telephone No.: (046) 4<strong>14</strong>2925<br />

Human Resource & Management Office<br />

Ms. Consuelo B. Gonzales<br />

Human Resource & Management Officer<br />

Telephone No.: (046) 4<strong>14</strong>0201<br />

License & Business Permit Office<br />

Mr. Jonathan B. Ambalada<br />

Licensing Officer I<br />

Telephone No.: (046) 4<strong>14</strong>3098<br />

Market Office<br />

Mr. Joven Gana<br />

Market Administrator, Officer-In-Charge<br />

Telephone No.: (046) 4<strong>14</strong>3133 / (046) 4<strong>14</strong>3305<br />

Planning & Development Office<br />

Mr. Romeo M. Alilio<br />

Municipal Planning & Development Officer<br />

Telephone No.: (046) 4<strong>14</strong>2456<br />

Public Employment Service Office<br />

Ms. Lotus T. Sardido<br />

PESO Manager<br />

Telephone No.:<br />

Public Information Office<br />

Ms. Yonnie C. Ganzon<br />

Public Information and Assistance Officer<br />

Telephone No.: (046) 4<strong>14</strong>0202<br />

3


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Silang Traffic Management Office<br />

Mr. Virgilio C. Almazan<br />

Executive Director<br />

Telephone No.:<br />

Social Welfare & Development Office<br />

Ms. Rhoda C. Bautista<br />

Municipal Social & Development Officer<br />

Telephone No.: (046) 4<strong>14</strong>3137<br />

Sangguniang Bayan Office<br />

Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

Telephone No.: (046) 8653832<br />

Treasurer’s Office<br />

Ms. Jeannie T. Desingaño<br />

Municipal Treasurer<br />

Telephone No.: (046) 4<strong>14</strong>0203<br />

Bureau of Fire Protection<br />

Roberto F. Flores<br />

Municipal Fire Mashall<br />

Telephone No.: (046) 4<strong>14</strong>0484<br />

Philippine National Police<br />

PCI Gil Tisado Torralba<br />

OIC-Chief of Police<br />

Telephone No.: (046) 4<strong>14</strong>0204<br />

ARTICLE III<br />

THE DIFFERENT OFFICES<br />

Section IV.<br />

Accounting Office<br />

ACCOUNTING OFFICE<br />

Responsible Officer:<br />

MR. NEPHTALI V. SALAZAR<br />

Municipal Accountant<br />

PERFORMANCE PLEDGES<br />

The Municipal Accounting Office takes charge of both the accounting and internal audit<br />

services of the local government unit. It encompasses the processes of analyzing, recording,<br />

classifying, summarizing and communicating all transactions involving the receipts and<br />

disposition of government funds and property, and interpreting the results thereof. We at the<br />

Accounting Office together with all the staff, are committed to deliver the best and the highest<br />

quality services and pledges to our clients.<br />

4


FRONTLINE SERVICES:<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

1. Processing of Disbursement Vouchers Subject to Post / Pre Audit.<br />

A. Cash Advances<br />

B. Procurement of Capital Assets, Goods and Services<br />

C. Payment of Infrastructure Projects<br />

D. Other Disbursement<br />

ABOUT THE SERVICE:<br />

Refers to the review of supporting documents attached to the vouchers to determine the<br />

completeness and sufficiency of requirements prior to approval and payment in conformity with<br />

generally accepted accounting principles and in accordance with pertinent laws and regulations.<br />

1.A.<br />

CASH ADVANCES<br />

Requirements:<br />

1.A.1. CASH ADVANCES FOR TRAVELLING<br />

a. Travel Order<br />

b. Itinerary of Travel<br />

c. Certificates of Travel Completed<br />

d. Ticket<br />

e. Certificate of Appearance<br />

f. Official Receipt of Registration Fee<br />

g. Obligation Report<br />

h. Reimbursement Expense Receipt<br />

Requirements:<br />

1.A.2. TRAINING AND SEMINAR<br />

a. Training Design<br />

b. Schedule of Activities<br />

c. Attendance<br />

d. Obligation Report<br />

1.B.<br />

PROCUREMENT OF CAPITAL ASSETS, GOODS and SERVICES<br />

Requirements:<br />

1.B.1. ACQUISITION OF CAR<br />

- less than PhP500,000.00, subject to post - audit<br />

- more than PhP500,000.00, subject to pre - audit<br />

a. Sales Invoice / Official Receipt<br />

b. Disbursement Vouchers - signatories<br />

c. Obligation Slip - signatories<br />

d. OR/CR<br />

5


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

e. Cancellation of Chattel Mortgage<br />

f. Purchase Request – PR No., signatories<br />

g. BAC Resolution – for PhP50,000.00 and above<br />

h. Notice to Award<br />

i. Deed of Sale - Notarized<br />

j. Notice to Proceed<br />

k. Certificate of Inspection<br />

l. Certificate of Purchases and Acceptance – for materials<br />

m. MR<br />

1.B.2. PURCHASE OF LAND<br />

- less than PhP500,000.00, subject to post – audit<br />

- more than PhP500,000.00, subject to pre – audit<br />

Requirements:<br />

a. Official Receipt / Acknowledgement Receipt<br />

b. Disbursement Voucher - signatories<br />

c. Obligation Slip – signatories (SB Reso)<br />

d. Purchase Request – PR No., signatories<br />

e. Bidders Bonds and BID Documents<br />

f. BAC Resolution – for PhP50,000.00 and above<br />

g. Tax Declaration<br />

h. RPT Payment / RPT Tax Clearance<br />

i. Technical Description<br />

j. Municipal Appraisal Report<br />

k. Notice to Award<br />

l. Deed of Sale<br />

m. Notice to Proceed<br />

n. Certificate of Inspection<br />

o. Certificate of Acceptance<br />

p. Request for COA Inspection<br />

q. Vicinity Map<br />

Requirements:<br />

1.B.3. PURCHASE OF BUSINESS PLATES<br />

- less than PhP500,000.00, subject to post – audit<br />

- more than PhP500,000.00, subject to pre - audit<br />

a. Sales Invoice / Official Receipt<br />

b. Disbursement Voucher - signatories<br />

c. Obligation Slip - signatories<br />

d. PAO Bidding – for PhP50,000.00 and above<br />

e. Purchase Request – PR No., signatories<br />

f. Notice of Bidding to Contractors<br />

g. Bidders bonds and BID Documents<br />

h. Three (3) Quotations –POW – ceiling bids signatories, BAC<br />

i. Abstract of Bids – details, signatories<br />

j. BAC Resolution – for PhP50,000.00 and above<br />

k. Notice to Award<br />

6


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

l. Purchase Order or Contract – P.O. No., notarized<br />

m. Notice to Proceed<br />

n. Certificate of Inspection<br />

o. Certificate of Purchase and Acceptance – for materials<br />

Requirements:<br />

1.B.4. FILLING MATERIALS<br />

a. Purchase Request<br />

b. Purchase Order<br />

c. Bidding Documents / Abstract of Bids<br />

d. BAC Resolution<br />

e. Delivery Receipt<br />

f. Inspection and Acceptance Report<br />

g. Certification from the Engineer that materials were distributed to various<br />

barangays<br />

h. Acceptance from Punong Barangays<br />

i. Certificate of Works Accomplished<br />

Requirements:<br />

1.B.5. MEDICINES / DRUGS<br />

a. Lot Number and expiry date of every product in SI<br />

b. Valid Certification of product registration from BFAD<br />

c. DTI registration of suppliers<br />

d. Valid License to operate from BFAD<br />

Requirements:<br />

1.B.6. REPAIRS<br />

a. Approved Request for Repair<br />

b. Pre-Repair Inspection<br />

c. Duly Approved Job Order – showing list of work to be done and spare parts to<br />

be replaced<br />

d. Certificate of Property Officer that vehicle belongs to the agency and repair is<br />

necessary and that the defect in the vehicle was incurred through normal wear<br />

and tear and not due to the negligence of employee<br />

e. Report of Waste Materials<br />

f. OR<br />

Requirements:<br />

1.B.7. LABOR<br />

a. Program of Work<br />

b. Labor Payroll<br />

c. Obligation Report<br />

d. Certificate of project completion and acceptance<br />

e. Inspection Report<br />

7


Requirements:<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

f. Daily Time Record<br />

1.B.8. GASOLINE<br />

a. Trip Ticket<br />

b. Statement of gasoline consumption<br />

c. Purchase Request<br />

d. Purchase Order<br />

e. Obligation Report<br />

1.C.<br />

PAYMENT OF INFRASTRUCTURE PROJECTS<br />

- less than PhP1 Million, subject to post – audit<br />

- more than PhP1 Million, subject to pre - audit<br />

Requirements:<br />

1. Sales Invoice / Official Receipt<br />

2. Disbursement Voucher - signatories<br />

3. Obligation Slip - signatories<br />

4. Program of Work - signatories<br />

a. Plan<br />

b. Technical Specifications<br />

5. PAO Bidding – for PhP50,000.00 and above<br />

6. Purchase Request – PR Number, signatories<br />

7. Notice of Bidding to Contractors<br />

8. Affidavit of Site Inspection<br />

9. Bidders Bonds and BID Documents<br />

10. Three (3) Quotations – POW – ceiling bids signatories, BAC<br />

11. Abstract of Bids – details, signatories<br />

12. BAC Resolution<br />

13. Notice to Award<br />

<strong>14</strong>. Purchase Order or Contract – P.O. Number, notarized<br />

15. Notice to Proceed<br />

16. Statement of Work Accomplished (SWA)<br />

17. Engineering Inspection Report<br />

18. Certificate of Purchases and Acceptance – for materials<br />

19. Certificate of Completion / Final Acceptance – for contracts<br />

20. Others:<br />

a. Construction Schedule with S-Curve<br />

b. Cash Flow by Calendar days and Payment Schedule<br />

c. Manpower Schedule<br />

d. Equipment Utilization Schedule<br />

e. Pictures<br />

21. Invitation to Apply for Eligibility and to Bid<br />

22. Letter of Intent<br />

23. Eligibility Documents and Eligibility Data Sheet<br />

24. Eligibility Requirements<br />

25. Results of Eligibility Check / Screening<br />

26. Bidding Documents<br />

8


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

27. Minutes of Pre-Bid Conference<br />

28. Agenda and / or Supplemental Bid Bulletins<br />

29. Bidders Technical and Financial Proposals<br />

30. Minutes of BID Opening<br />

31. Abstract of Bids<br />

32. Post Qualification Report of Technical Working Group<br />

33. BAC Resolution recommending approval<br />

34. Notice of Award<br />

35. Contract Agreement<br />

36. Performance Security<br />

37. Program of Work and Detailed Estimates<br />

38. Certificate of Availability of Funds, Obligation Request<br />

39. Notice to Proceed<br />

1.D.<br />

OTHER DISBURSEMENT:<br />

1.D.1. PURCHASES<br />

- less than PhP500,000.00, subject to post – audit<br />

- more than PhP500,000.00, subject to pre – audit<br />

Requirements:<br />

a. Sales Invoice / Official Receipt<br />

b. Disbursement Voucher – signatories<br />

c. Obligation Slip – signatories (SB Resolution)<br />

d. Purchase Request – PR No., signatories<br />

e. BAC Resolution<br />

f. PAO Bidding – for PhP50,000.00 and above<br />

g. Three (3) Quotations – POW – ceiling bids signatories, BAC<br />

h. Abstract of bids – details, signatories<br />

i. Bidders Bonds and Bids Documents<br />

j. Notice to Award<br />

k. Purchase Order or Contract – P.O. No., notarized<br />

l. Notice to Proceed<br />

m. Certificate of Purchases and Acceptance<br />

Requirements:<br />

1.D.2. HONORARIUM<br />

a. Payroll<br />

b. Accomplishment Report<br />

c. Obligation Report<br />

Requirements:<br />

1.D.3. TERMINAL LEAVE<br />

a. Approved application for terminal leave<br />

b. Complete service record<br />

c. Clearance Form, Money and Property Accountability<br />

d. Clearance from Ombudsman<br />

9


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

e. Statement of Assets and Liabilities<br />

f. Copy of last appointment showing highest salary received<br />

g. Clearance from Fiscal Office<br />

h. Claimant’s affidavit that there is no pending case<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS FOR REVIEW AND<br />

VERIFICATION<br />

7 minutes Ms. Ma. Dolores M. Toledo<br />

(GF)<br />

Admin. Officer IV<br />

or<br />

Ms. Filipina T. Perea<br />

Admin. Aide IV (SEF/TF)<br />

2. LOG DISBURSEMENT VOUCHERS<br />

TOGETHER WITH THE REQUIRED<br />

SUPPORTING DOCUMENTS<br />

10 minutes Ms. Ma. Dolores M. Toledo<br />

(GF)<br />

Admin. Officer IV<br />

or<br />

Ms. Filipina T. Perea<br />

Admin. Aide IV (SEF/TF)<br />

3. COMPUTE FOR THE TAX, IF<br />

APPLICABLE, AND INDICATE<br />

NECESSARY JOURNAL ENTRY<br />

3 minutes Ms. Ma. Dolores M. Toledo<br />

(GF)<br />

Admin. Officer IV<br />

4. FORWARD TO COA, VOUCHERS<br />

SUBJECT TO PRE-AUDIT, UNDER<br />

RECEIPT<br />

Commission On Audit<br />

5. RECEIVE FROM COA, PRE-<br />

AUDITED VOUCHERS<br />

2 minutes Ms. Raquel del Rosario<br />

Admin. Assistant 11<br />

6. FORWARD VOUCHERS TO<br />

DEPARTMENT HEAD FOR REVIEW<br />

AND APPROVAL<br />

5 minutes Mr. Nephtali V. Salazar<br />

Municipal Accountant<br />

7. RELEASE REVIEWED VOUCHERS<br />

TO TREASURY UNDER RECEIPT<br />

FOR CHECK PREPARATION<br />

2 minutes Ms. Raquel del Rosario<br />

Admin. Assistant 11 (GF)<br />

or<br />

Ms. Filipina T. Perea<br />

Admin. Aide IV (SEF/TF)<br />

10


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

8. LOG REVIEWED VOUCHERS AND<br />

CHECK ISSUED<br />

2 minutes Ms. Raquel del Rosario<br />

Admin. Assistant 11 (GF)<br />

or<br />

Ms. Filipina T. Perea<br />

Admin. Aide IV (SEF/TF)<br />

9. GENERATE JOURNAL ENTRY<br />

VOUCHERS AND DEBIT ADVICE<br />

THROUGH THE ACCOUNTING<br />

SYSTEM (GAAMS)<br />

5 minutes Ms. Ma. Dolores M. Toledo<br />

(GF)<br />

Admin. Officer IV<br />

or<br />

Ms. Filipina T. Perea<br />

Admin. Aide IV (SEF/TF)<br />

10. APPROVE THE JOURNAL ENTRY<br />

VOUCHERS AND SIGN DEBIT<br />

ADVICE FOR CHECK ISSUED<br />

2 minutes Mr. Nephtali V. Salazar<br />

Municipal Accountant<br />

11. RELEASE DEBIT ADVICE AND<br />

VOUCHERS TOGETHER WITH THE<br />

CHECKS TO TREASURY UNDER<br />

RECEIPT<br />

2 minutes Ms. Donato A. Reyes<br />

Admin Aide (GF)<br />

or<br />

Ms. Filipina T. Perea<br />

Admin. Aide IV (SEF/TF)<br />

MAXIMUM TIME TO SERVE<br />

40 minutes<br />

Section V.<br />

Agriculture Office<br />

AGRICULTURE OFFICE<br />

Responsible Officer:<br />

MISS ADELIA V. POBLETE<br />

Municipal Agricultural Officer<br />

PERFORMANCE PLEDGES<br />

The Municipal Agriculture Office and its staff are committed to give the best and<br />

highest quality of service to its clients.<br />

FRONTLINE SERVICES:<br />

1. Technical Assistance for Agricultural Crops:<br />

- Crop Inquiry<br />

- Soil Analysis<br />

2. Urban Agriculture<br />

3. Veterinary Services<br />

4. Transfer of Livestock<br />

11


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

5. Issuance of Death Certificate (Livestock)<br />

ABOUT THE SERVICE:<br />

OFFICERS OF THE DAY:<br />

MONDAY - ALL PERSONNEL<br />

TUESDAY - Elma R. Giron<br />

Lilia M. Montoya<br />

Shirley L. Villela<br />

WEDNESDAY - Jesusa M. Malihan<br />

Lucena M. Miranda<br />

Mary Ruth R. Callanta, DVM<br />

THURSDAY - Eddie L. Amon<br />

Jose D. Marquina<br />

Rosina P. Gatdula<br />

FRIDAY - Jefferson V. Belamide<br />

Enrico R. Castillo<br />

TECHNICAL ASSISTANCE TO CROP INQUIRY<br />

Refers to information dissemination campaign through seminars, farmer class group<br />

discussions, project proposal and demonstration.<br />

Giving technical assistance to farmers/visitors inquiring on different cultural<br />

management of different crops grown in the municipality.<br />

Technical assistance are also given to those who are interested or starting up to engage<br />

in crop production. What is suitable to plant in the locality, especially the HYBRID one’s.<br />

Technical assistance are also given to farmers inquiring on pests and diseases of crops.<br />

They are given recommendation on the management and control. And if laboratory analysis is<br />

needed, further inquiries to other government agencies like the Bureau of Plant Industry and the<br />

UPLB is recommended.<br />

Technical assistance in conducting soil analysis - teaching the farmers on the proper<br />

way of getting the soil from the field for analysis, to determine the acidity and alkalinity of the<br />

soil and what macro and micro elements are lacking or needed to bring back the fertility of the<br />

soil.<br />

A. INDIVIDUAL FARMER<br />

Requirements:<br />

a. Letter Request<br />

b. Barangay Clearance<br />

12


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes Officer of the Day<br />

2. SIGNING OF VISITOR’S<br />

LOGBOOK<br />

3 minutes Officer of the Day<br />

3. INTERVIEW 30 minutes Officer of the Day<br />

4. FIELD VISITATION 4 hours Agricultural Technologist<br />

assigned in the Barangay<br />

5. FINDINGS AND ANALYSIS 10 minutes Agricultural Technologist<br />

assigned in the Barangay<br />

6. REGULAR MONITORING OF THE<br />

AREA<br />

2 hours Agricultural Technologist<br />

assigned in the Barangay<br />

MAXIMUM TIME TO SERVE 6 hours & 48<br />

minutes<br />

B. CROP / INSTITUTION<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 15 minutes Officer of the Day<br />

2. SIGNING OF VISITOR’S LOGBOOK 3 minutes Officer of the Day<br />

3. INTERVIEW 30 minutes Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

or<br />

Officer of the Day<br />

13


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. FIELD VISITATION 4 hours Agricultural Technologist<br />

assigned in the Barangay<br />

5. FINDINGS AND ANALYSIS 10 minutes Agricultural Technologist<br />

assigned in the Barangay<br />

6. REGULAR MONITORING OF THE<br />

AREA<br />

2 hours Agricultural Technologist<br />

assigned in the Barangay<br />

MAXIMUM TIME TO SERVE 6 hours & 58<br />

minutes<br />

C. SCHOOL<br />

Either public or private; elementary or high school, that provides education to the<br />

people.<br />

As part of the curriculum, they are required to have a school garden, where the students<br />

will participate and learn the basics of production and management of vegetables.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. LETTER REQUEST FROM<br />

ADVISER / PRINCIPAL<br />

5 minutes Officer of the Day<br />

2. SIGNING OF VISITOR’S LOGBOOK 3 minutes Officer of the Day<br />

3. INTERVIEW AND<br />

DETERMINATION OF AREA TO BE<br />

PLANTED, SPECIALLY IF PRODUCE<br />

WILL BE USED TO FEED THE<br />

SCHOOL CHILDREN<br />

30 minutes Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

or<br />

Officer of the Day<br />

4. FIELD VISITATION AND OCULAR<br />

INSPECTION OF THE AREA TO BE<br />

PLANTED (to determine if area is suited<br />

for vegetable planting)<br />

4 hours Agricultural Technologist<br />

assigned in the Barangay<br />

<strong>14</strong>


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

5. FINDINGS AND ANALYSIS 10 minutes Agricultural Technologist<br />

assigned in the Barangay<br />

6. REGULAR MONITORING OF THE<br />

AREA<br />

1 hour Agricultural Technologist<br />

assigned in the Barangay<br />

MAXIMUM TIME TO SERVE 5 hours & 48<br />

minutes<br />

ABOUT THE SERVICE:<br />

TECHNICAL ASSISTANCE TO SOIL ANALYSIS<br />

Refers to the analysis of the soil, to determine the alkalinity and acidity of the<br />

agricultural land.<br />

Requirements:<br />

a. Letter request<br />

b. Barangay Endorsement<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes Agricultural Technologist<br />

assigned in the Barangay<br />

2. SIGNING OF VISITOR’S LOGBOOK 3 minutes Agricultural Technologist<br />

assigned in the Barangay<br />

3. COLLECT SOIL SAMPLE ON THE<br />

SITE<br />

2 hours Agricultural Technologist<br />

assigned in the Barangay<br />

4. AIR DRY 24 hours Agricultural Technologist<br />

assigned in the Barangay<br />

5. ANALYSIS OF SOIL SAMPLE / STK<br />

(soil test kit) ANALYSIS<br />

3 hours Agricultural Technologist<br />

assigned in the Barangay<br />

15


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

6. FINDINGS / RESULTS 10 minutes Agricultural Technologist<br />

assigned in the Barangay<br />

MAXIMUM TIME TO SERVE 1 day, 5<br />

hours & 18<br />

minutes<br />

ABOUT THE SERVICE:<br />

URBAN AGRICULTURE<br />

Refers to backyard planting/gardening, designed to increase food production.<br />

Growing of plants and raising of animals within and around the municipality using<br />

recyclable materials that will fit into the area. This cropping system is being done mostly on<br />

highly urbanized areas (e.g. Bulihan, Imperial Homes).<br />

Requirements:<br />

a. Letter request from concerned party<br />

b. Barangay endorsement if the area is within the Barangay<br />

c. Homeowner’s endorsement if the area is within a subdivision<br />

d. Principal’s endorsement if the area is within a school<br />

e. Venue<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes Officer of the Day<br />

2 SIGNING OF VISITOR’S LOG BOOK 3 minutes Officer of the Day<br />

3. INTERVIEW OF INTERESTED<br />

PARTY<br />

5 minutes Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

4. INSPECTION OF THE AREA TO<br />

BE PLANTED<br />

1-2 hours Agricultural Technologist<br />

assigned in the Barangay<br />

5. DETERMINATION OF 5 minutes Ms. Adelia V. Poblete<br />

16


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

AVAILABILITY OF MATERIALS<br />

Municipal Agriculturist<br />

6. APPROVAL 5 minutes Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

MAXIMUM TIME TO SERVE 2 hours & 23<br />

minutes<br />

ABOUT THE SERVICE:<br />

VETERINARY SERVICES<br />

(REGULAR ANNUAL ACTIVITY)<br />

Refers to the assistance given to all animal keepers, farm and livestock owners within<br />

the municipality who need technical or medical help.<br />

Conduct of anti-rabies vaccination to dogs, and large animals for the control of colds<br />

and flu.<br />

Requirements:<br />

Treatment of sick animals, especially during the rainy season.<br />

a. Letter request citing the problem<br />

b. Barangay endorsement<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes Officer of the Day<br />

2. SIGNING OF VISITOR’S LOGBOOK 3 minutes Officer of the Day<br />

3. INTERVIEW OF FARMER TO<br />

KNOW THE ILLNESS OF THE<br />

ANIMAL AND TO DETERMINE<br />

WHAT KIND OF TREATMENT IS TO<br />

BE DONE<br />

10 minutes Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

or<br />

Mary Ruth R. Callanta, DVM<br />

4. VACCINATION / TREATMENT 2 hours Agricultural Technologist<br />

17


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

assigned in the area<br />

or<br />

Mary Ruth R. Callanta, DVM<br />

5. APPROVAL 5 minutes Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

MAXIMUM TIME TO SERVE 2 hours & 23<br />

minutes<br />

ABOUT THE SERVICE:<br />

TRANSFER OF LIVESTOCK<br />

Refers to the authority or endorsement given to the owner of livestock who intends to<br />

transfer his livestock outside of the municipality.<br />

Transfer of livestock (cow, carabao, poultry, dogs, birds) from one place to another.<br />

Endorsement to the Office of the Provincial Veterinarian is being done for issuance of<br />

Permit to Travel.<br />

Requirements:<br />

a. Letter request<br />

b. Proof of ownership<br />

c. Barangay Clearance<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

3 minutes Mary Ruth R. Callanta, DVM<br />

or<br />

Officer of the Day<br />

2. SIGNING OF VISITOR’S LOGBOOK 3 minutes Officer of the Day<br />

3. INTERVIEW 10 minutes Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

or<br />

Mary Ruth R. Callanta, DVM<br />

or<br />

Officer of the Day<br />

18


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. PREPARATION OF<br />

ENDORSEMENT TO THE<br />

PROVINCIAL VETERINARIAN<br />

15 minutes Mary Ruth R. Callanta, DVM<br />

5. APPROVAL 5 minutes Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

6. RELEASING OF ENDORSEMENT 5 minutes Mary Ruth R. Callanta, DVM<br />

or<br />

Officer of the Day<br />

MAXIMUM TIME TO SERVE<br />

41 minutes<br />

ABOUT THE SERVICE:<br />

ISSUANCE OF LIVESTOCK DEATH CERTIFICATE<br />

(Livestock)<br />

Refers to the certificate issued by the office to livestock owner, after diagnosis of the<br />

cause of death.<br />

Certificate issued to contract growers when calamities like typhoons occur, and the<br />

cause of death and sickness is due to natural calamities for the purpose of collection of<br />

insurance.<br />

Requirements:<br />

a. Letter request<br />

b. Picture of the animal<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL REQUIREMENTS<br />

FOR VERIFICATION AND REVIEW<br />

3 minutes Mary Ruth R. Callanta, DVM<br />

or<br />

Officer of the Day<br />

2. SIGNING OF VISITOR’S LOGBOOK 3 minutes Officer of the Day<br />

3. INTERVIEW AND ACTUAL 2 hours Ms. Adelia V. Poblete<br />

19


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

INSPECTION OF THE DEAD ANIMAL<br />

Municipal Agriculturist<br />

or<br />

Mary Ruth R. Callanta, DVM<br />

4. PREPARATION OF CERTIFICATE 10 minutes Mary Ruth R. Callanta, DVM<br />

or<br />

Officer of the Day<br />

5. REVIEW, APPROVAL &<br />

RELEASING OF CERTIFICATE<br />

10 minutes Ms. Adelia V. Poblete<br />

Municipal Agriculturist<br />

MAXIMUM TIME TO SERVE 2 hours & 26<br />

minutes<br />

Section VI.<br />

Assessor’s Office<br />

ASSESSOR’S OFFICE<br />

Responsible Officer:<br />

MR. MELVIN E. YAMBAO<br />

Municipal Assessor (OIC)<br />

PERFORMANCE PLEDGES<br />

The Municipal Assessor’s Office and its staff are committed to give the best and the<br />

highest quality of service.<br />

FRONT LINE SERVICES:<br />

1. Tax Declaration<br />

2. Certification of Aggregate Landholding<br />

3. Annotation or Cancellation of Mortgage<br />

4. Query on Cadastral Property<br />

5. Ocular Inspection<br />

6. Assessment of Newly Constructed Building<br />

7. Certification of No Improvement or With Improvement<br />

8. Verification or Trace Back<br />

9. Certification of Base Unit Market Value<br />

10. Certification of No Landholdings<br />

11. Notice of Real Property Tax Assessment<br />

ABOUT THE SERVICE:<br />

TAX DECLARATION (CERTIFIED TRUE COPY)<br />

Refers to a certified true copy issued to a landowner or interested party indicating<br />

therein the owner, improvement, area location and the use which serves as a basis of<br />

computation of taxes.<br />

20


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the name<br />

of declared owner, tax declaration<br />

number, location and the requesting party)<br />

1 minute Marian C. Villarina<br />

or<br />

Ma. Luisa G. Camarillo<br />

or<br />

Alelie L. Garcia<br />

or<br />

Evangeline C. De Ocampo<br />

2. VERIFY THROUGH COMPUTER 2 minutes Marian C. Villarina<br />

or<br />

Ma. Luisa G. Camarillo<br />

or<br />

Alelie Garcia<br />

or<br />

Evangeline C. De Ocampo<br />

3. PAY CERTIFICATION FEE Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Ma. Luisa G. Camarillo<br />

or<br />

Marian C. Villarina<br />

5. PREPARATION OF CERTIFIED<br />

TAX DECLARATION<br />

5 minutes Ma. Luisa G. Camarillo<br />

or<br />

Marian C Villarina<br />

6. REVIEW 1 minute Marian C. Villarina<br />

or<br />

Divina L. Toledo<br />

7. ANNOTATION OF CERTIFICATION 1 minute Ma. Luisa G. Camarillo<br />

or<br />

Marian C. Villarina<br />

8. APPROVAL OF CERTIFIED COPY 1 minute Mr. Melvin E. Yambao<br />

or<br />

Helen V. Martinez<br />

or<br />

21


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Divina L. Toledo<br />

9. RELEASING 1 minute Ma. Luisa G. Camarillo<br />

or<br />

Marian C. Villarina<br />

MAXIMUM TIME TO SERVE<br />

13 minutes<br />

ABOUT THE SERVICE:<br />

CERTIFICATION OF AGGREGATE LANDHOLDINGS<br />

Refers to certification issued to determine the estate of the deceased landowner for<br />

purposes of partition or settlement by the heirs.<br />

Requirements:<br />

a. Letter request<br />

b. Death Certificate<br />

c. Aggregate Landholdings secured from the Provincial Assessor’s Office<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT ( state the name<br />

of declared owner, tax declaration<br />

number, location and the requesting party)<br />

2 minutes Marian C. Villarina<br />

or<br />

Ma. Luisa G. Camarillo<br />

or<br />

Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

2. SUBMIT VERIFICATION SLIP<br />

TOGETHER WITH ALL THE<br />

REQUIREMENTS<br />

2 minutes Maria Luisa G. Camarillo<br />

or<br />

Marian C. Villarina<br />

3. VERIFICATION OF ALL THE<br />

REQUIREMENTS<br />

10 minutes Marian C. Villarina<br />

or<br />

Ma. Luisa G. Camarillo<br />

or<br />

Divina L. Toledo<br />

4. VERIFY THROUGH COMPUTER 2 minutes Marian C. Villarina<br />

22


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

or<br />

Ma. Luisa G. Camarillo<br />

or<br />

Divina L. Toledo<br />

5. PAY CERTIFICATION FEE Treasurer’s Office<br />

6. PRESENT OFFICIAL RECEIPT OR<br />

PAYMENT<br />

2 minutes Marian C. Villarina<br />

or<br />

Ma. Luisa G. Camarillo<br />

7. PREPARATION OF CERTIFICATE 2 minutes Marian C. Villarina<br />

or<br />

Ma. Luisa G. Camarillo<br />

or<br />

Morena Sarmiento<br />

8. REVIEW 5 minutes Marian C. Villarina<br />

or<br />

Divina L. Toledo<br />

9. APPROVAL 1 minute Mr. Melvin E. Yambao<br />

or<br />

Helen V. Martinez<br />

or<br />

Divina L. Toledo<br />

10. RELEASING 1 minute Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

or<br />

Morena Sarmiento<br />

MAXIMUM TIME TO SERVE<br />

27 minutes<br />

ABOUT THE SERVICE:<br />

ANNOTATION OR CANCELLATION OF MORTGAGE<br />

Refers to the recording and printing of Real Estate Mortgage from Financial and<br />

Banking Institutions and Cancellation and Discharge of Mortgage at the Tax Declaration.<br />

23


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Requirements:<br />

a. Proof of mortgage<br />

b. Proof of cancellation of mortgage from the bank<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the name<br />

of declared owner, tax declaration<br />

number, location and the requesting party)<br />

1 minute Marian C. Villarina<br />

ot<br />

Maria Luisa G. Camarillo<br />

or<br />

Divina L. Toledo<br />

2. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

2 minutes Divina L. Toledo<br />

Assessment Clerk II<br />

3. VERIFY TAX DECLARATION 3 minutes Divina L. Toledo<br />

Assessment Clerk II<br />

4. PAYMENT OF ANNOTATION FEE Treasurer’s Office<br />

5. PRESENT OFFICIAL RECIEPT OF<br />

PAYMENT<br />

2 minutes Divina L. Toledo<br />

Assessment Clerk II<br />

6. ANNOTATION 2 minutes Divina L. Toledo<br />

Assessment Clerk II<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

QUERY ON CADASTRAL PROPERTY<br />

ABOUT THE SERVICE:<br />

Refers to the verification of property within the municipality and the corresponding lot<br />

number.<br />

Requirements:<br />

a. Letter request to the Municipal Assessor stating the purpose.<br />

24


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

b. Tax Declaration<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the name<br />

of declared owner, tax declaration<br />

number, location and the requesting party)<br />

2 minutes Heidi A. Reyes<br />

or<br />

Jose A. Marquina<br />

2. SUBMIT THE REQUIREMENTS<br />

FOR VERIFICATION AND REVIEW<br />

2 minutes Rosalie R. Dagohoy<br />

3. LOCATE IN THE MAP 5 minutes Rosalie R. Dagohoy<br />

or<br />

Heidi A. Reyes<br />

or<br />

Charlie O. Vargas<br />

or<br />

Jose A. Marquina<br />

4. PAYMENT OF FEES Treasurer’s Office<br />

5. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Rosalie R. Dagohoy<br />

or<br />

Heidi A. Reyes<br />

or<br />

Charlie O. Vargas<br />

6. PHOTOCOPY CADASTRAL MAP<br />

REQUESTED<br />

15 minutes Rosalie R. Dagohoy<br />

or<br />

Heidi A. Reyes<br />

or<br />

Charlie O. Vargas<br />

or<br />

Jose A. Marquina<br />

7. RELEASING 2 minutes Rosalie R. Dagohoy<br />

or<br />

Heidi A. Reyes<br />

or<br />

Charlie O. Vargas<br />

25


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

MAXIMUM TIME TO SERVE<br />

27 minutes<br />

OCULAR INSPECTION<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

Refers to the inspection of the property to determine the use, improvement and location.<br />

a. Letter request<br />

b. Deed of Sale<br />

c. Tax Declaration, CAR, Transfer, Tax Receipt, Title (if any)<br />

d. DAR Clearance, Affidavit of Non-Tenancy (if Without Act 344)<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

25 minutes Mr. Raymundo O. Bawar<br />

2. SCHEDULE OF OCULAR<br />

INSPECTION<br />

30 minutes Mr. Raymundo O. Bawar<br />

3. INSPECTION PROPER 3 hours Mr. Raymundo O. Bawar<br />

4. PREPARATION OF INSPECTION<br />

REPORT<br />

30 minutes Mr. Raymundo O. Bawar<br />

5. SIGNING AND RELEASING OF<br />

OCULAR INSPECTION REPORT<br />

5 minutes Mr. Raymundo O. Bawar<br />

MAXIMUM TIME TO SERVE 4 hours & 30<br />

minutes<br />

ABOUT THE SERVICE:<br />

ASSESSMENT OF NEWLY CONSTRUCTED BUILDING<br />

26


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Refers to the appraisal and assessment of newly constructed building needed for<br />

payment of real property tax and for transfer purposes.<br />

Requirements:<br />

a. Letter requesting for assessment of improvement<br />

b. Building Permit<br />

c. Building Plan<br />

d. Estimated Cost of Materials<br />

e. Tax Declaration of land<br />

f. Occupancy Permit<br />

g. Real Property Tax Receipt of land<br />

h. Sworn Statement<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the<br />

NAME OF declared owner, tax<br />

declaration number, location and<br />

requesting party)<br />

2 minutes Maria Luisa L. Belardo<br />

or<br />

Leila C. Medina<br />

2. VERIFICATION 2minutes Maria Luisa L. Belardo<br />

or<br />

Romeo R. Bayot<br />

3. SUBMIT COMPLETE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes Romeo R. Bayot<br />

or<br />

Ms. Ma. Luisa L. Belardo<br />

4. REQUEST SCHEDULE FOR<br />

OCULAR INSPECTION<br />

5 minutes Romeo R. Bayot<br />

or<br />

Ms. Ma. Luisa L. Belardo<br />

5. ACTUAL INSPECTION (PER AREA<br />

TO BE INSPECTED)<br />

2 hours Romeo R. Bayot<br />

or<br />

Ms. Ma. Luisa L. Belardo<br />

6. PREPARATION OF FAAS & TAX<br />

DECLARATION<br />

1 week Romeo R. Bayot<br />

or<br />

Maria Luisa L. Belardo<br />

or<br />

Gorgonia Desingaño<br />

27


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

or<br />

Marcelito Poblete<br />

or<br />

Leila Medina<br />

or<br />

Jean Norman Carada<br />

Or<br />

Erbert Bautista<br />

7. STAMPING 1 minute Marcelito Poblete<br />

or<br />

Erbert Bautista<br />

8. NOTIFY CLIENT ON DATE OF<br />

PICK UP OF OWNER’S COPY OF TAX<br />

DECLARATION<br />

5 minutes Maria Luisa L. Belardo<br />

or<br />

Leila C. Medina<br />

9. RELEASING OF OWNER’S COPY<br />

OF TAX DECLARATION<br />

2 minutes Romeo R. Bayot<br />

MAXIMUM TIME TO SERVE 1 week, 2<br />

hours & 28<br />

minutes<br />

ABOUT THE SERVICE:<br />

CERTIFICATION OF NO IMPROVEMENT<br />

Refers to the certification being required by the Bureau of Internal Revenue to<br />

determine or assess the tax to be imposed before a property can be transferred to any one.<br />

Requirement:<br />

a. Letter Request<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 1 minute Emily S.Abinales<br />

2. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the name<br />

of declared owner, tax declaration<br />

1 minute Marian C. Villarina<br />

or<br />

Emily S. Abinales<br />

28


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

number, location and the requesting party)<br />

3. VERIFY THROUGH COMPUTER 2 minutes Marian C. Villarina<br />

or<br />

Emily S. Abinales<br />

4. ACTUAL INSPECTION 2 hours Emily S. Abinales<br />

or<br />

Helen V. Martinez<br />

5. PAYMENT OF CERTIFICATION<br />

FEE<br />

Treasurer’s Office<br />

6. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Marian C. Villarina<br />

or<br />

Emily S. Abinales<br />

7. REVIEW 1 minute Marian C. Villarina<br />

or<br />

Emily S. Abinales<br />

8. APPROVAL 1 minute Melvin E. Yambao<br />

or<br />

Helen V. Martinez<br />

9. RELEASING 1 minute Marian C. Villarina<br />

or<br />

Emily S. Abinales<br />

MAXIMUM TIME TO SERVE 2 hours & 8<br />

minutes<br />

ABOUT THE SERVICE:<br />

CERTIFICATION OF WITH IMPROVEMENT<br />

Refers to the certification being required by the Bureau of Internal Revenue to<br />

determine or assess the tax to be imposed before a property can be transferred to any one.<br />

Requirement:<br />

a. Letter Request<br />

29


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 1 minute Emily S.Abinales<br />

2. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the name<br />

of declared owner, tax declaration<br />

number, location and the requesting party)<br />

1 minute Emily S. Abinales<br />

3. VERIFY THROUGH COMPUTER 2 minutes Emily S. Abinales<br />

4. ACTUAL INSPECTION 2 hours Emily S. Abinales<br />

or<br />

Helen V. Martinez<br />

5. PREPARATION OF FAAS 3 minutes Emily S. Abinales<br />

6. PREPARATION OF TAX<br />

DECLARATION<br />

2 minutes Emily S. Abinales<br />

7. PREPARATION OF<br />

CERTIFICATION<br />

3 minute Emily S. Abinales<br />

7. REVIEW 1 minute Helen V. Martinez<br />

8. APPROVAL 1 minute Helen V. Martinez<br />

9. RELEASING 1 minute Emily S. Abinales<br />

MAXIMUM TIME TO SERVE 2 hours & 15<br />

minutes<br />

ABOUT THE SERVICE:<br />

VERIFICATION OR TRACE BACK<br />

30


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Refers to an act of verifying historical data of a transfer of a certain property.<br />

Requirements:<br />

a. Letter request to the Municipal Assessor stating purpose.<br />

b. Tax Declaration<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS<br />

FOR VERIFICATION AND REVIEW<br />

2 minutes Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

2. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the name<br />

of declared owner, tax declaration<br />

number, location and the requesting party)<br />

2 minutes Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

3. TRACE BACK PROPER (per tax<br />

declaration)<br />

30 minutes Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

4. PAY CERTIFICATION FEE Treasurer’s Office<br />

5. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

5 minutes Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

6. REVIEW 1 minute Marian C. Villarina<br />

7. APPROVAL 1 minute Mr. Melvin E. Yambao<br />

or<br />

Helen V. Martinez<br />

or<br />

Divina L. Toledo<br />

8. RELEASING 1 minute Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

31


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

MAXIMUM TIME TO SERVE<br />

42 minutes<br />

CERTIFICATION OF NON-HOLDINGS<br />

ABOUT THE SERVICE:<br />

Refers to a certification issued to any person applying for medical assistance and<br />

scholarship grant.<br />

Requirements:<br />

a. Barangay Clearance<br />

b. Residence Certificate<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENT FOR<br />

VERIFICATION AND REVIEW<br />

2 minutes Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

2. VERIFICATION OF ALL<br />

REQUIREMENTS<br />

2 minutes Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

3. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the name<br />

of declared owner, tax declaration<br />

number, location and the requesting party)<br />

2 minutes Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

4. VERIFY RECORDS AT THE<br />

COMPUTER<br />

2 minutes Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

or<br />

Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

5. PAY CERTIFICATION FEE Treasurer’s Office<br />

6. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

32


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

7. PREPARATION OF<br />

CERTIFICATION<br />

5 minute Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

or<br />

Morena Sarmiento<br />

8. REVIEW 1 minute Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

9. APPROVAL 1 minute Melvin E. Yambao<br />

or<br />

Helen V. Martineorz<br />

or<br />

Divina L. Toledo<br />

10. RELEASING 1 minute Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

or<br />

Morena Sarmiento<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

ABOUT THE SERVICE:<br />

CERTIFICATION OF BASE UNIT MARKET VALUE<br />

Refers to a certification required when someone bought a property from a government<br />

institution, in order for the BIR to determine Real Estate Tax and Capital Gains Tax.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the name<br />

of declared owner, tax declaration<br />

number, location and the requesting party)<br />

2 minutes Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

or<br />

Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

33


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. VERIFY THROUGH COMPUTER 2 minutes Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

or<br />

Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

3. PAY CERTIFICATION FEE Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Marian C. Villarina<br />

Maria Luisa G. Camarillo<br />

5. PREPARE CERTIFICATION 2 minutes Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

or<br />

Morena Sarmiento<br />

6. REVIEW 1 minute Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

7. APPROVAL 1 minute Mr. Melvin E. Yambao<br />

or<br />

Helen V. Martinez<br />

or<br />

Divina L. Toledo<br />

8. RELEASING 1 minute Marian C. Villarina<br />

or<br />

Maria Luisa G. Camarillo<br />

or<br />

Morena Sarmiento<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

ABOUT THE SERVICE:<br />

NOTICE OF REAL PROPERTY TAX ASSESSMENT<br />

34


Requirement:<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Refers to the assessment of real property needed for the payment of taxes.<br />

a. Previous real property tax receipt<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. ISSUE VERIFICATION SLIP TO BE<br />

FILLED UP BY CLIENT (state the name<br />

of declared owner, tax declaration<br />

number, location and the requesting party)<br />

2 minutes Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

or<br />

Leila C. Medina<br />

or<br />

Julie Ann Maramara<br />

2. VERIFY THROUGH THE<br />

COMPUTER<br />

2 minutes Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

or<br />

Leila C. Medina<br />

or<br />

Julie Ann Maramara<br />

3. PRINT NOTICE OF ASSESSMENT 2 minutes Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

or<br />

Leila C. Medina<br />

or<br />

Julie Ann Maramara<br />

4. RELEASING OF NOTICE OF<br />

ASSESSMENT<br />

1 minute Evangelina C. De Ocampo<br />

or<br />

Alelie L. Garcia<br />

or<br />

Leila C. Medina<br />

or<br />

Julie Ann Maramara<br />

MAXIMUM TIME TO SERVE<br />

7 minutes<br />

35


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Section VII. Budget Office<br />

BUDGET OFFICE<br />

Responsible Officer:<br />

MS. MA. DOLORES JEANETH G. BAWALAN<br />

Budget Officer<br />

PERFORMANCE PLEDGES<br />

The Municipal Budget Office and its staff are committed to deliver the best and the highest<br />

quality service to its clients.<br />

FRONTLINE SERVICES:<br />

1. Processing of Obligation Request (OBR) for the General Fund<br />

1.A. For Payrolls / Vouchers<br />

1.B. For Vouchers of Supplies<br />

1.C. For Projects<br />

1.D. For Others<br />

2. Processing of Obligation Request (OBR) for Local School Board (LSB)<br />

2.A. For Payrolls / Vouchers<br />

2.B. For Vouchers of Supplies<br />

2.C. For Projects<br />

2.D. For Others<br />

3. Issues Certificate of Availability of Funds for Appointments<br />

4. Provide Service in the Review of Barangay Budget<br />

PROCESSING OF OBLIGATION REQUEST FOR THE GENERAL FUND (GF)<br />

ABOUT THE SERVICE:<br />

Preparation of obligation request through issuance of certification of availability of<br />

appropriation and allotments to which expenditures and obligations may be properly charged.<br />

Requirements:<br />

1.A.<br />

PAYROLLS / VOUCHERS – Obligation Request must be duly signed by the<br />

requesting officer.<br />

- Claims for first Salary must have a copy of<br />

appointment attached.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

36


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

2. PREPARATION OF OBR FOR<br />

PAYROLLS / VOUCHERS<br />

3 minutes Ms. Lilibeth S. Batutay<br />

Admin. Officer III<br />

10 minutes Ms. Lilibeth S. Batutay<br />

Admin. Officer III<br />

3. RECORDING AND NUMBERING<br />

OF OBR FOR PERSONAL SERVICES<br />

5 minutes Ms. Lilibeth S. Batutay<br />

Admin. Officer III<br />

4. CERTIFICATION OF<br />

AVAILABILITY OF APROPRIATION<br />

5 minutes Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Budget Officer<br />

5. RELEASING TO REQUESTING<br />

PARTY<br />

2 minutes Ms. Lilibeth S. Batutay<br />

Admin. Officer III<br />

MAXIMUM TIME TO SERVE<br />

25 minutes<br />

1.B.<br />

FOR VOUCHERS OF SUPPLIES – Approved Purchase Request (PR)<br />

- Obligation Request duly signed by<br />

Requesting Officer<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS FOR REVIEW AND<br />

VRIFICATION<br />

2 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

2. RECORDING AND NUMBERING<br />

OF OBR FOR MOOE<br />

5 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

3. RECORDING AND NUMBERING<br />

OF OBR FOR CAPITAL OUTLAY<br />

5 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

4. CERTIFICATION OF<br />

AVAILABILITY OF APROPRIATION<br />

5 minutes Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Mun. Budget Officer<br />

37


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

5. RELEASING TO REQUESTING<br />

PARTY<br />

2 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

1.C.<br />

FOR PROJECTS – Approved Program of Work<br />

- OBR duly signed by Requesting Officer<br />

- For projects under the 20% Development Fund, to be<br />

countersigned by the Municipal Planning Officer.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS FOR REVIEW AND<br />

VERIFICATION<br />

5 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

2. RECORDING AND NUMBERING<br />

OF OBR FOR MOOE<br />

5 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

3. RECORDING AND NUMBERING<br />

OF OBR FOR CAPITAL OUTLAY<br />

10 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

4. CERTIFICATION OF<br />

AVAILABILITY OF APROPRIATION<br />

5 minutes Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Budget Officer<br />

5. RELEASING TO REQUESTING<br />

PARTY<br />

2 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

1.D.<br />

FOR OTHERS – OBR duly signed by Requesting Officer<br />

- For Utility Bills: – Telephone (Landline or Mobile), Water,<br />

Electricity Receipts<br />

- For Financial Assistance: – Case Study Report from<br />

MSWD, Death Certificate,<br />

Medical Certificate.<br />

38


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

HOW TO AVAIL THE SERVICE:<br />

- For Trainings / Seminars: – Approved Travel Order, Itinerary of<br />

Travel, Certificate of Appearance,<br />

Program / Letter of Seminars to be<br />

attended.<br />

- For Reimbursement – Purchase request / order, Receipts, etc.<br />

- For Cash Advance – Approved by the LCE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS FOR REVIEW AND<br />

VERIFICATION<br />

5 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

2. RECORDING AND NUMBERING<br />

OF OBR FOR MOOE<br />

5 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

3. CERTIFICATION OF<br />

AVAILABILITY OF APROPRIATION<br />

5 minutes Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Budget Officer<br />

4. RELEASING TO REQUESTING<br />

PARTY<br />

2 minutes Ms. Blanca P. Robles<br />

Admin. Asst. II<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

PROCESSING OF OBLIGATION REQUEST FOR THE LOCAL SCHOOL BOARD<br />

(LSB)<br />

ABOUT THE SERVICE:<br />

Preparation of obligation request through the issuance of certification of availability of<br />

appropriation and allotments to which expenditures and obligations may be properly charged.<br />

Requirement:<br />

2.A.<br />

FOR PAYROLLS / VOUCHERS – Obligation Request must be duly signed by the<br />

requesting officer. Claims for first Salary must<br />

have a copy of appointment attached.<br />

39


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

3 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

2. PREPARATION OF OBR FOR<br />

PAYROLLS / VOUCHERS<br />

10 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

3. RECORDING AND NUMBERING<br />

OF OBR FOR PERSONAL SERVICES<br />

5 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

4. CERTIFICATION OF<br />

AVAILABILITY OF APPROPRIATION<br />

5 minutes Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Budget Officer<br />

5. RELEASING TO REQUESTING<br />

PARTY<br />

2 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

MAXIMUM TIME TO SERVE<br />

25 minutes<br />

2.B.<br />

FOR VOUCHERS OF SUPPLIES – Approved Purchase Request (PR), Obligation<br />

Request duly signed by Requesting Officer<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT PURCHASE REQUEST<br />

FOR VERIFICATION AND REVIEW<br />

2 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

2. RECORDING AND NUMBERING<br />

OF OBR FOR MOOE<br />

5 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

3. RECORDING AND NUMBERING 5 minutes Ms. Janneth E. Benitez<br />

40


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

OF OBR FOR CAPITAL OUTLAY<br />

Admin. Aide IV<br />

4. CERTIFICATION OF<br />

AVAILABILITY<br />

OF<br />

APPROPRIATIONS<br />

5 minutes Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Budget Officer<br />

5. RELEASING TO REQUESTING<br />

PARTY<br />

2 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

MAXIMUM TIME TO SERVE<br />

19 minutes<br />

2.C.<br />

FOR PROJECTS – Approved Program of Work<br />

- OBR duly signed by Requesting Officer<br />

- For projects under the 20% Development Fund, to be<br />

countersigned by the Municipal Planning Officer.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUEST FOR<br />

VERIFICATION OF THE PROGRAM<br />

OF WORK<br />

3 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

2. RECORDING AND NUMBERING<br />

OF OBR FOR MOOE<br />

5 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

3. RECORDING AND NUMBERING<br />

OF OBR FOR CAPITAL OURLAY<br />

5 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

4. CERTIFICATION OF<br />

AVAILABILITY<br />

OF<br />

APPROPRIATIONS<br />

5 minutes Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Budget Officer<br />

5. RELEASING TO REQUESTING<br />

PARTY<br />

MAXIMUM TIME TO SERVE<br />

2 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

20 minutes<br />

41


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2.D.<br />

FOR OTHERS – OBR duly signed by Requesting Officer<br />

- For Utility Bills – Telephone (Landline or Mobile), Water,<br />

Electricity Receipts<br />

- For Trainings / Seminars - Approved Travel Order, Itinerary of<br />

Travel, Certificate of Appearance,<br />

Program / Letter of Seminars to be<br />

attended.<br />

- For Reimbursement - Purchase request / order, Receipts, etc.<br />

- For Cash Advance - Approved by the LCE<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

2. RECORDING AND NUMBERING<br />

OF OBR FOR MOOE<br />

5 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

3. CERTIFICATION OF<br />

AVAILABILITY OF APPROPRIATION<br />

5 minutes Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Budget Officer<br />

4. RELEASING TO REQUESTING<br />

PARTY<br />

2 minutes Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

ISSUES CERTIFICATION OF AVAILABILITY OF FUNDS FOR APPOINTMENTS<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

Review and certifies the availability of funds for appointments.<br />

a. Appointment issued and signed by the Municipal Mayor and Municipal Vice<br />

Mayor.<br />

42


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. VERIFICATION OF AVAILABILITY<br />

OF FUNDS<br />

5 minutes For General Fund:<br />

Ms. Lilibeth S. Batutay<br />

Admin. Officer III<br />

For Local School Board:<br />

Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

2. CERTIFIES THE AVAILABILITY<br />

OF FUNDS<br />

5 minutes Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Budget Officer<br />

3. RELEASING TO REQUESTING<br />

PARTY<br />

3 minutes For General Fund:<br />

Ms. Lilibeth S. Batutay<br />

Admin. Officer III<br />

For Local School Board:<br />

Ms. Janneth E. Benitez<br />

Admin. Aide IV<br />

MAXIMUM TIME TO SERVE<br />

15 minutes<br />

PROVIDE EXTENSION SERVICE IN THE REVIEW OF BARANGAY ANNUAL /<br />

SUPPLEMENTAL BUDGET<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

Refers to the preliminary review of Barangay Annual / Supplemental Budget.<br />

a. Filled Up Local Budget Forms<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

43


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

1. VERIFICATION OF THE LOCAL<br />

BUDGET FORMS AND DOCUMENTS<br />

SUBMITTED<br />

3 days Ms. Lilibeth S. Batutay<br />

Admin. Officer III<br />

2. PRELIMINARY REVIEW 1 hour Ms. Ma. Dolores Jeaneth G.<br />

Bawalan<br />

Budget Officer<br />

3. RELEASING TO REQUESTING<br />

PARTY THE APPROVED BARANGAY<br />

BUDGET<br />

3 minutes Ms. Lilibeth S. Batutay<br />

Admin. Officer III<br />

MAXIMUM TIME TO SERVE 3 days, 1<br />

hour & 3<br />

minutes<br />

Section VIII. Civil Registrar’s Office<br />

CIVIL REGISTRAR’S OFFICE<br />

Responsible Officer:<br />

MRS. PRISCILLA R. TAGLE<br />

Municipal Civil Registrar<br />

PERFORMANCE PLEDGES<br />

The Municipal Civil Registrar’s Office and its staff are committed to give the best and<br />

the highest quality of service.<br />

FRONTLINE SERVICES:<br />

1. Registration of Certificate of Live Birth<br />

2. Registration of Certificate of Death<br />

3. Registration of Certificate of Fetal Death<br />

4. Registration of Certificate of Marriage<br />

5. Delayed/Late Registration of Certificate of Live Birth<br />

6. Delayed/Late Registration of Certificate of Death<br />

7. Delayed/Late Registration of Certificate of Marriage<br />

8. Application for Marriage License<br />

9. Petition for Correction of Clerical / Typographical Error under Republic Act No. 9048<br />

10. Petition for Change of First Name under Republic Act No. 9048<br />

11. Petition for Correction of Date of Birth or Gender under Republic Act No. 10172<br />

12. Affidavit to use the Surname of the Father (AUSF) under Republic Act No. 9255<br />

13. Registration of Court Decrees (Adoption/Annulment of Marriage/Correction of Entry on<br />

Civil Registry Document/Cancellation of Civil Registry Document)<br />

<strong>14</strong>. Registration of Founding<br />

15. Registration of an Abandoned Child<br />

44


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

16. Supplemental Report on Certificate of Live Birth, Death and Marriage<br />

17. Correction of Statistical Entry on Civil Registry Document under Memo Circular 2010-<br />

04<br />

18. Endorsement of Available Civil Registry Documents that yielded negative on the<br />

National Statistics Office<br />

19. Legitimation of Child / Legitimation of Child with Minor Parents (RA 9858)<br />

20. Out of Town Registration of Certificate of Live Birth under Administrative Order No. 1,<br />

Series of 1993<br />

21. Issuance of LCR Forms (i.e. 1A, 1B, 1C, 2A, 2B, 2C, 3A, 3B. 3C)<br />

22. Certified True Copy of Civil Registry Documents<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

REGISTRATION OF CERTIFICATE OF LIVE BIRTH<br />

Refers to the registration of a newly born child within 30 days from birth.<br />

a. 4 copies of duly accomplished Certificate of Live Birth<br />

b. Marriage Certificate of Parents<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

8 minutes Ms. Celerina N. Poblete<br />

Admin. Asst. II<br />

2. APPROVAL, REGISTRATION, AND<br />

DESIGNATION OF REGISTRY<br />

NUMBER<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. CODING AND ENCODING 5 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide<br />

4. ISSUANCE OF CERTIFICATE OF<br />

LIVE BIRTH<br />

1 minute Ms. Celerina N. Poblete<br />

Admin. Asst. II<br />

MAMIMUM TIME TO SERVE<br />

17 minutes<br />

ABOUT THE SERVICE:<br />

REGISTRATION OF CERTIFICATE OF DEATH<br />

45


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Requirements:<br />

Refers to the registration of death within 30 days from the occurrence of death.<br />

a. 4 Copies of duly accomplished Certificate of Death (Municipal Form No. 103)<br />

b. Burial Permit<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION<br />

8 minutes Ms. Nida M. Corpuz<br />

Admin. Aide IV<br />

2. APPROVAL, REGISTRATION AND<br />

DESIGNATION OF REGISTRY<br />

NUMBER<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. CODING AND ENCODING 5 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide<br />

4. ISSUANCE OF DEATH<br />

CERTIFICATE<br />

1 minute Ms. Nida M. Corpuz<br />

Admin. Aide IV<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

ABOUT THE SERVICE:<br />

REGISTRATION OF CERTIFICATE OF MARRIAGE<br />

(within 30 days)<br />

Refers to the registration of marriage within 15 days for marriage with license, and<br />

within 30 days for marriage of exceptional character, from the date of the solemnization of<br />

marriage.<br />

Requirements:<br />

a. 4 copies of duly accomplished Certificate of Marriage (Municipal Form No. 97)<br />

b. Marriage License of the contracting parties, 3 Copies of Affidavit of<br />

Cohabitation, for marriage solemnized under Article 34 of the Family Code.<br />

HOW TO AVAIL THE SERVICE:<br />

46


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION<br />

8 minutes Ms. Felicitas B. Cortez<br />

Asst. Registration Officer<br />

2. APPROVAL, REGISTRATION AND<br />

DESIGNATION OF REGISTRY<br />

NUMBER<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. CODING AND ENCODING 5 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide<br />

4. ISSUANCE OF CERTIFICATE OF<br />

MARRIAGE<br />

1 minute Ms. Felicitas B. Cortez<br />

Asst. Registration Officer<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

DELAYED REGISTRATION OF CERTIFICATE OF LIVE BIRTH<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

Refers to birth, registered beyond the reglamentary period of 30 days.<br />

FOR 2 YEARS OLD AND BELOW:<br />

a. 4 Copies of duly accomplished Certificate of Live Birth (Municipal Form No. 102)<br />

b. Affidavit of Late Registration<br />

FOR 3 YEARS OLD AND ABOVE:<br />

a. 4 Copies of duly accomplished Certificate of Live Birth (Municipal Form No. 102)<br />

b. Certificate of No Record of Birth from NSO<br />

c. Baptismal Certificate<br />

d. Marriage Certificate of Parents<br />

e. Affidavit of Late Registration<br />

f. Voter’s Affidavit (if 18 years old & above)<br />

g. Form 137 or school record<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

47


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

8 minutes Ms. Celerina N. Poblete<br />

Administrative Asst. II<br />

2. APPROVAL, REGISTRATION AND<br />

DESIGNATION OF REGISTRY<br />

NUMBER<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. CODING AND ENCODING 5 minutes Ms. Mariephris B. Loyola<br />

Administrative Aide VI<br />

4. ISSUANCE of CERTIFICATE OF<br />

LIVE BIRTH<br />

1 minute Ms. Celerina N.Poblete<br />

Administrative Asst. II<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

DELAYED REGISTRATION OF CERTIFICATE OF DEATH<br />

Refers to a report of death made beyond the 30 days period.<br />

a. 4 Copies of duly accomplished Certificate of Death (Municipal Form No. 103)<br />

b. Certificate of No Record of Death from NSO<br />

c. 3 Copies of Affidavit for Delayed Registration of Death<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION<br />

8 minutes Ms. Mary Grace S. Melgar<br />

Admin Aide IV/Clerk II<br />

2. APPROVAL, REGISTRATION AND<br />

DESIGNATION OF LOCAL REGISTRY<br />

NUMBER<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. CODING AND ENCODING 5 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide<br />

48


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. RELEASING AND ISSUANCE OF<br />

DEATH CERTIFICATE<br />

1 minute Ms. Mary Grace S. Melgar<br />

Admin Aide IV/Clerk II<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

DELAYED REGISTRATION OF CERTIFICATE OF MARRIAGE<br />

ABOUT THE SERVICE:<br />

Refers to the registration of marriage after the prescribed period, which is 15 days for<br />

marriage with license, and 30 days for marriage of exceptional character, from the date of the<br />

solemnization of marriage.<br />

Requirements:<br />

a. 4 Copies of duly accomplished Certificate of Marriage (Municipal Form No. 97)<br />

b. Certificate of No Record of Marriage (CENOMAR) from NSO<br />

c. Marriage License of contracting parties, 3 Copies of Affidavit of Cohabitation<br />

for marriages solemnized under Article 34 of the Family Code<br />

d. 3 Copies of Affidavit for Delayed Registration of Marriage<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION<br />

8 minutes Ms. Felicitas B. Cortez<br />

Asst. Registration Officer<br />

2. APPROVAL, REGISTRATION AND<br />

DESIGNATION OF REGISTRY<br />

NUMBER<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. COCING AND ENCODING 5 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide VI<br />

4. RELEASING OR ISSUANCE OF<br />

CERTIFICATE OF MARRIAGE<br />

1 minute Ms. Felicitas B. Cortez<br />

Asst. Registration Officer<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

49


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

APPLICATION FOR MARRIAGE LICENSE<br />

Refers to an application filed by the contracting parties for the purpose of securing a<br />

Marriage License.<br />

Requirements:<br />

a. 2 duplicate copies of Birth Certificate<br />

b. Certificate of No Marriage (CENOMAR) from the National Statistics Office<br />

c. Consent of father, mother or guardian – for applicants 18-20 years of age<br />

d. Advise of father, mother or guardian – for applicants 21-24 years of age<br />

e. Certificate of Seminar on Family Planning<br />

f. Legal Capacity to contract marriage from the foreign embassy in the<br />

Philippines – for applicants of foreign nationality<br />

g. Legal Capacity to contract marriage from the Foreign Embassy in the<br />

Philippines - for applicants of foreign nationality<br />

h. Photocopy of Passport - for applicants of foreign nationality<br />

i. Proof of PhilHealth Membership<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

30 minutes Ms. Mary Ann B. Gonzales<br />

Ms. Aurea G. Gidor<br />

Admin. Aide IV<br />

2. ASSESSMENT OF FEES 1 minute Ms. Mary Ann B. Gonzales<br />

Ms. Aurea G. Gidor<br />

Admin. Aide IV<br />

3. PAYMENT OF FEES Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Ms. Mary Ann B. Gonzales<br />

MS. Aurea G. Gidor<br />

Admin. Aide IV<br />

5. AWAIT 10 DAYS FOR THE<br />

RELEASING OF LICENSE<br />

10 days Ms. Mary Ann B. Gonzales<br />

Ms. Aurea G. Gidor<br />

Admin. Aide IV<br />

50


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

6. POSTING OF APPLICATION Within the<br />

10 days<br />

period<br />

Ms. Mary Ann B. Gonzales<br />

Ms. Aurea G. Gidor<br />

Admin. Aide IV<br />

7. RELEASING AND ISSUANCE OF<br />

APPROVED APPLICATION<br />

1 minute Ms. Mary Ann B. Gonzales<br />

Ms. Aurea G. Gidor<br />

Admin. Aide IV<br />

MAXIMUM TIME TO SERVE<br />

10 days<br />

33 minutes<br />

PETITION FOR CORRECTION OF CLERICAL OR TYPOGRAPHICAL ERROR<br />

UNDER REPUBLIC ACT NO. 9048<br />

ABOUT THE SERVICE:<br />

Refers to a petition addressed to the Municipal Civil Registrar, requesting for the<br />

correction of clerical or typographical error in a Civil Registry Document without the need for<br />

judicial order. The corrections involving change in SEX, AGE, NATIONALITY, and STATUS<br />

OF A PERSON are not covered by Republic Act No. 9048.<br />

A. Birth Certificate<br />

B. Marriage Contract<br />

C. Death Certificate<br />

A. BIRTH CERTIFICATE<br />

Requirements:<br />

a. Submit any 5 of the following documents to prove that typographical error<br />

was real.<br />

(a) School Form 137 or 138<br />

(b) Baptismal Certificate<br />

(c) Voter’s Certification<br />

(d) Employment – 201 file<br />

(e) Valid I.D. – (Drivers License, SSS, GSIS, VOTERS I.D, or<br />

POSTAL I.D.)<br />

(f) Birth Certificate of Children<br />

(g) Marriage Certificate<br />

(h) Passport<br />

b. Tax Declaration / Community Tax Certificate, Bank Book, NBI Clearance<br />

/ Police Clearance, Business Record.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW RESPONSE PERSONNEL / EMPLOYEE<br />

51


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

TIME<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

5 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

2. VERIFICATION OF DOCUMENTS 5 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

3. ASSESSMENT OF FEES 1 minute Ms. Catherine L. Salazar<br />

Registration Officer I<br />

4. PAYMENT OF FEES Treasurer’s Office<br />

5. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Ms. Catherine L. Salazar<br />

Registration Officer I<br />

6. 10 DAYS POSTING 10 days Ms. Catherine L. Salazar<br />

Registration Officer I<br />

7. APPROVAL OF PETITION 5 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

8. SUBMISSION TO NSO (National<br />

Statistics Office)<br />

1 day Ms. Mary Ann B. Gonzales<br />

Admin. Aide IV<br />

9. AWAIT FOR AFFIRMATION FROM<br />

NSO<br />

30 days<br />

maximum<br />

Local Civil Registrar<br />

10 ISSUANCE OF CERTIFICATE OF<br />

FINALITY<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

MAXIMUM TIME TO SERVE<br />

41 days and<br />

20 minutes<br />

PETITION FOR CHANGE OF FIRST NAME UNDER REPUBLIC ACT NO. 9048<br />

ABOUT THE SERVICE:<br />

52


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Refers to a petition addressed to the Municipal Civil Registrar, requesting for the<br />

Change of First Name without judicial order.<br />

Requirements:<br />

a. NSO Birth Certificate to be Corrected<br />

b. Baptismal Certificate<br />

c. Earliest School Records<br />

d. Voter’s Certification<br />

e. NBI Clearance<br />

f. Police Clearance<br />

g. Certificate of Employment<br />

h. Proof of Publication<br />

i. Valid I.D. - (Drivers License, SSS, GSIS, VOTERS I.D. or POSTAL I.D.)<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

20 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

or<br />

Ms. Catherine L. Salazar<br />

Registration Officer I<br />

2. ASSESSMENT OF FEES 1 minute Ms. Catherine L. Salazar<br />

Registration Officer I<br />

3. PAYMENT OF FEES Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Ms. Catherine L. Salazar<br />

Registration Officer I<br />

5. POSTING 10 days Local Civil Registrar<br />

6. APPROVAL OF THE PETITION 15 days Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

7. SUBMISSION TO NSO (National<br />

Statistics Office)<br />

1 day Ms. Mary Ann B. Gonzales<br />

Admin. Aide IV<br />

53


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

8. AWAIT FOR AFFIRMATION FROM<br />

THE NSO<br />

10 days Local Civil Registrar<br />

9. SECURE APPROVAL OR DECISION<br />

FROM NSO<br />

1 day Ms. Mary Ann B. Gonzales<br />

Admin. Aide IV<br />

10. ISSUANCE OF CERTIFICATION<br />

OF FINALITY<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

Note: If the petition is impugned, repeat<br />

submission to NSO, file motion for<br />

reconsideration.<br />

1 day Local Civil Registrar<br />

MAXIMUM TIME TO SERVE<br />

58 days &<br />

25 minutes<br />

PETITION FOR CORRECTION OF GENDER & DATE OF BIRTH (Month/Day)<br />

UNDER REPUBLIC ACT NO. 10172<br />

Requirements:<br />

Lat Name / Family Name<br />

a. NSO Birth Certificate to be Corrected<br />

b. Baptismal Certificate of Child<br />

c. Earliest School Records<br />

d. Medical Certificate & Medical Records<br />

e. Voter’s Certification<br />

f. NBI Clearance<br />

g. Police Clearance<br />

h. Certificate of Employment<br />

i. Proof of Publication<br />

j. Valid I.D. - (Drivers License, SSS, GSIS, VOTERS I.D. or POSTAL I.D.)<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

20 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

or<br />

Ms. Catherine L. Salazar<br />

Registration Officer I<br />

54


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. ASSESSMENT OF FEES 1 minute Ms. Catherine L. Salazar<br />

Registration Officer I<br />

3. PAYMENT OF FEES Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Ms. Catherine L. Salazar<br />

Registration Officer I<br />

5. POSTING 10 days Local Civil Registrar<br />

6. APPROVAL OF THE PETITION 15 days Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

7. SUBMISSION TO NSO (National<br />

Statistics Office)<br />

1 day Ms. Mary Ann B. Gonzales<br />

Admin. Aide IV<br />

8. AWAIT FOR AFFIRMATION FROM<br />

THE NSO<br />

30 days Local Civil Registrar<br />

9. ISSUANCE OF CERTIFICATION OF<br />

FINALITY<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

MAXIMUM TIME TO SERVE<br />

56 days &<br />

25 minutes<br />

AFFIDAVIT TO USE THE SURNAME OF THE FATHER UNDER REPUBLIC ACT<br />

NO. 9255<br />

ABOUT THE SERVICE:<br />

Refers to an affidavit duly executed by the Father, allowing his illegitimate child to use<br />

his surname.<br />

Requirements:<br />

a. Birth Certificate of Child<br />

b. Affidavit to use surname of Father<br />

c. Handwritten letter of Father giving his consent to his child to use his surname<br />

HOW TO AVAIL THE SERVICE:<br />

55


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes Mr. Jose A. Bay<br />

Admin. Aide IV<br />

2. AFFIXING SIGNATURE OF<br />

FATHER ON THE AFFIDAVIT IN<br />

FRONT OF LOCAL CIVIL<br />

REGISTRAR<br />

3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. PREPARATION OF CERTIFICATE<br />

OF LIVE BIRTH WITH THE PROPER<br />

ANNOTATION<br />

10 minutes Mr. Jose A. Bay<br />

Admin. Aide IV<br />

4. RELEASING OF LEGAL<br />

INSTRUMENT,<br />

ACKNOWLEDGEMENT TO USE THE<br />

SURNAME OF THE FATHER (AUSF)<br />

1 minute Mr. Jose A. Bay<br />

Admin. Aide IV<br />

MAXIMUM TIME TO SERVE<br />

19 minutes<br />

REGISTRATION OF ADOPTION<br />

ABOUT THE SERVICE:<br />

Refers to the amendment on the Certificate of Live Birth of an adopted child<br />

implementing the Adoption Decree secured from the Proper Court.<br />

Requirements:<br />

a. Adoption Decree promulgated by the Court<br />

b. Certificate of Finality issued by the Court<br />

c. Certification from the Municipal/City Civil Registrar where the Court is Located<br />

d. Certificate of Authority from Municipal/City Civil Registrar where the Court is<br />

Located.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

10 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

56


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. RECORDING OF ADOPTION<br />

PAPERS<br />

10 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

3. ISSUANCE OF CERTIFICATION 3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

4. PROPER ANNOTATION OF THE<br />

PETITION ON CERTIFICATE OF LIVE<br />

BIRTH<br />

3 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

5. AMENDMENT OF BIRTH<br />

CERTIFICATE<br />

10 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

6. REGISTRATION OF AMENDED<br />

BIRTH CERTIFICATE<br />

1 minute Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

7. ISSUANCE OF CERTIFIED TRUE<br />

COPY OF AMENDED BIRTH<br />

CERTIFICATE<br />

1 minute Ms. Catherine L. Salazar<br />

Registration Officer I<br />

MAXIMUM TIME TO SERVE<br />

38 minutes<br />

REGISTRATION OF COURT DECREE<br />

(Annulment of Marriage, Correction of Error, Cancellation of Civil Registry Document)<br />

ABOUT THE SERVICE:<br />

Refers to the registration of Court Decrees (i.e. Annulment of Marriage/Correction of<br />

Clerical Error in Civil Registry Document secured from Court/Cancellation of Civil Registry<br />

Document).<br />

Requirements:<br />

a. Copy of the Petition and Court Declaration<br />

b. Certificate of Finality issued by the Court<br />

c. Certification from the Municipal/City Civil Registrar where the Court is Located<br />

d. Certificate of Authority from Municipal/City Civil Registrar where the Court is<br />

Located.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW RESPONSE PERSONNEL / EMPLOYEE<br />

57


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

TIME<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

10 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

2. RECORDING OF COURT DECREE 10 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

3. ISSUANCE OF CERTIFICATION 3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

4. PROPER ANNOTATION OF THE<br />

CIVIL REGISTRY DOCUMENT<br />

3 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

5. ISSUANCE OF CERTIFIED TRUE<br />

COPY OF AMENDED BIRTH<br />

CERTIFICATE<br />

1 minute Ms. Catherine L. Salazar<br />

Registration Officer I<br />

MAXIMUM TIME TO SERVE<br />

27 minutes<br />

REGISTRATION OF FOUNDLING / ABANDONED CHILDREN<br />

ABOUT THE SERVICE:<br />

Refers to the registration of an abandoned/deserted infant or child found with unknown<br />

parents, guardian or relatives, or a child committed to an orphanage.<br />

Requirements:<br />

a. Duly accomplished Certificate of Foundling in appropriate form.<br />

b. Affidavit of Finder – statement under oath, of the finding of a child and its<br />

surrounding circumstances and facts, that it had been reported to the proper<br />

authority.<br />

c. Proof of notice and announcement to the public about the finding of a child.<br />

d. Certification of Police Authority or Barangay Chairman, that the Finder has<br />

reported the fact of finding a child/infant; that no one has claimed the child as of<br />

the issuance of certification.<br />

e. DSWD Case Study Report for data about the child that may be used in the<br />

preparation of the Certificate of Foundling, such as the condition of the child<br />

when found, place where found, and name of Finder.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW RESPONSE PERSONNEL / EMPLOYEE<br />

58


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

TIME<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

8 minutes Ms. Aurea G. Gidor<br />

Admin. Aide IV<br />

2. APPROVAL OF REQUIREMENTS 3 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. CODING AND ENCODING 5 minutes Ms. Aurea G. Gidor<br />

Admin. Aide IV<br />

4. RELEASING OF CERTIFICATE OF<br />

LIVE BIRTH<br />

1 minute Ms. Aurea G. Gidor<br />

Admin. Aide IV<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

SUPPLEMENTAL REPORT OF BIRTH, DEATH, AND MARRIAGES<br />

ABOUT THE SERVICE:<br />

Requirement:<br />

Refers to an additional information missed during the original registration.<br />

a. NSO Birth Certificate<br />

b. Affidavit of Supplemental stating the entries to be supplemented.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

8 minutes Ms. Catherine L. Salazar<br />

Registration Officer I<br />

2. APPROVAL OF SUPPLEMENTAL<br />

REPORT<br />

7 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. RELEASING OF COPY TO CLIENT 1 minute Ms. Catherine L. Salazar<br />

Registration Officer I<br />

59


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. ENDORSEMENT TO CIVIL<br />

REGISTRAR GENERAL AT QUEZON<br />

CITY<br />

1 day Ms. Catherine L. Salazar<br />

Registration Officer I<br />

MAXIMUM TIME TO SERVE 1 day and 16<br />

minutes<br />

ENDORSEMENT OF AVAILABLE DOCUMENTS THAT YIELDED NEGATIVE<br />

FROM NSO<br />

ABOUT THE SERVICE:<br />

Refers to an endorsement by the Municipal Civil Registrar after verification of<br />

documents.<br />

Requirements:<br />

a. Certificate of no record from NSO.<br />

b. Copy of documents from LCR indicating availability of record in the office.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

8 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide VI<br />

2. APPROVAL 2 minutes Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

3. ISSUANCE OF DOCUMENT 1 minute Ms. Mariephris B. Loyola<br />

Admin. Aide VI<br />

4. ENDORSEMENT TO NSO<br />

(National Statistics Office)<br />

5 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide VI<br />

MAXIMUM TIME TO SERVE<br />

16 minutes<br />

LEGITIMATION<br />

ABOUT THE SERVICE:<br />

60


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Refers to the process in which a child born out of wedlock is legitimated after the<br />

subsequent marriage of parents.<br />

Requirements:<br />

a. NSO Birth Certificate of Child<br />

b. 6 copies of Certificate of Live Birth of the Child.<br />

c. 3 copies of Marriage Certificate<br />

d. 3 copies of Affidavit of Legitimation.<br />

e. CENOMAR of Parents.<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

8 minutes Mr. Jose A. Bay<br />

Admin. Aide IV<br />

2. ASSESSMENT OF FEES 1 minute Mr. Jose A. Bay<br />

Admin. Aide IV<br />

3. PAYMENT OF FEES Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Mr. Jose A. Bay<br />

Admin. Aide IV<br />

5. APPROVAL OF DOCUMENTS 1 minute Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

6. RELEASING OF CERTIFICATE OF<br />

LIVE BIRTH / LEGAL INSTRUMENT<br />

1 minute Mr. Jose A. Bay<br />

Admin. Aide IV<br />

MAXIMUM TIME TO SERVE<br />

12 minutes<br />

OUT-OF-TOWN REGISTRATION OF CERTIFICATE OF LIVE BIRTH<br />

ABOUT THE SERVICE:<br />

61


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Refers to the process of registration whereby a person residing in Silang seeks<br />

registration in the town where he/she was born through the Local Civil Registrar’s Office in<br />

Silang, Cavite.<br />

Requirements:<br />

a. Certificate of No Record of Birth issued by NSO<br />

b. 4 copies of duly accomplished Certificate of Live Birth<br />

b. Marriage Certificate of Parents<br />

c. Affidavit of Out-of-Town Delayed Registration of Birth<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

10 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide VI<br />

2. ASSESSMENT OF FEES 3 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide VI<br />

3. PAYMENT OF FEES BY POSTAL<br />

MONEY ORDER<br />

Postal Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minutes Ms. Mariephris B. Loyola<br />

Admin. Aide VI<br />

5. MAILING OF CIVIL REGISTRY<br />

DOCUMENTS FOR OUT-OF-TOWN<br />

REGISTRATION<br />

30 minutes Ms. Lourdes Montoya<br />

Admin. Aide<br />

6. WAIT FOR THE APPROVAL OF<br />

THE OUT-OF-TOWN REGISTRATION<br />

30 days Post Office<br />

7. RELEASING OF REGISTERED<br />

CIVIL REGISTRY DOCUMENTS<br />

1 minute Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

MAXIMUM TIME TO SERVE<br />

30 days and<br />

45 minutes<br />

62


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

CERTIFIED TRUE COPY OF CIVIL REGISTRY DOCUMENT<br />

These are documents registered in the LCR which the client desires to be issued a<br />

certified true copy.<br />

Requirements:<br />

a. Photo copy of the Civil Registry Documents<br />

b. Payment of Fees (O.R.)<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS 3 minutes Ms. Celerina N. Poblete<br />

Admin. Asst. II<br />

2. ASSESSMENT OF FEES 1 minute Ms. Celerina N. Poblete<br />

Admin. Asst. II<br />

3. PAYMENT OF FEES Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Ms. Celerina N. Poblete<br />

Admin. Asst. II<br />

5. APPROVAL / CERTIFICATION OF<br />

THE DOCUMENT BY LCR<br />

1 minute Ms. Priscilla R. Tagle<br />

Municipal Civil Registrar<br />

6. RELEASE OF CERTIFIED TRUE<br />

COPY OF CIVIL REGISTRY<br />

DOCUMENT<br />

1 minute Ms. Celerina N. Poblete<br />

Admin. Asst. II<br />

MAXIMUM TIME TO SERVE<br />

7 minutes<br />

63


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Section IX.<br />

Cooperative, Livelihood and Entrepreneurship Development Office<br />

MUNICIPAL COOPERATIVE, LIVELIHOOD AND ENTREPRENEURSHIP<br />

DEVELOPMENT OFFICE (MCLEDO)<br />

Responsible Officer:<br />

MS. CYNTHIA B. CORTEZ<br />

Senior Cooperative Development Specialist<br />

PERFORMANCE PLEDGES<br />

The Municipal Cooperative, Livelihood and Entrepreneurship Development Office<br />

(MCLEDO) and its staff are committed to give the best and the highest quality service and<br />

pledge. The MCLEDO is directly responsible for furthering the cause, promotion, organization,<br />

and development of cooperatives and small and medium enterprises (SMEs) into viable<br />

economic enterprises and social organization.<br />

FRONTLINE SERVICES:<br />

A. Implement programs and services for the promotion and development of Cooperatives.<br />

1. Organization of Cooperatives<br />

2. Reactivation of Existing Cooperatives<br />

3. Cancellation of Registration<br />

4. Loan Assistance<br />

B. Implement programs and services for the promotion and development of livelihood<br />

opportunities.<br />

1. Creation of community-based livelihood opportunities.<br />

2. Network linkaging with other Government Organizations (GO’s), Non<br />

Government Organizations (NGO’s), Financial Institutions (FI’s) and<br />

Government Financial Institutions (GFI’s).<br />

C. Provide technical assistance to Micro, Small and Medium enterprises (MSMEs) such as<br />

in the area of project/product development, market matching and product packaging and<br />

promotion.<br />

ABOUT THE SERVICE:<br />

ORGANIZATION OF COOPERATIVES<br />

The Municipal Cooperative, Livelihood and Entrepreneurship Development Office<br />

(MCLEDO) assists in the organization of cooperative – an autonomous and duly registered<br />

association or persons, with a common bond of interest, who have voluntarily joined together to<br />

achieve their social, economic, and cultural needs and aspirations by making equitable<br />

contributions to the capital required, patronizing their products and services and accepting a fair<br />

64


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

share of the risks and benefits of the undertaking in accordance with universally accepted<br />

cooperative principles.<br />

Requirement:<br />

a. Letter request<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT WRITTEN REQUEST FOR<br />

PRE-MEMBERSHIP EDUCATION<br />

SEMINAR TO THE OFFICER OR<br />

STAFF<br />

1 minute Mr. William M. Mojica<br />

MCLEDO Staff<br />

2. INTERVIEW AND ARRANGEMENT<br />

FOR PRE-MEMBERSHIP EDUCATION<br />

SEMINAR<br />

45 minute Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

Mr. William M. Mojica<br />

MCLEDO Staff<br />

3. ACTUAL SEMINAR -<br />

ORIENTATION ON COOPERATIVES<br />

2 days Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

Mr. William M. Mojica<br />

MCLEDO Staff<br />

4. REVIEW SUBMITTED<br />

DOCUMENTARY REQUIREMENTS<br />

TO BE REGISTERED WITH THE<br />

COOPERATIVE DEVELOPMENT<br />

AUTHORITY (CDA)<br />

4 hours Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

Mr. William M. Mojica<br />

MCLEDO Staff<br />

5. SUBMIT TO CDA 1 day MCLEDO Staff<br />

or<br />

Coop. Representative<br />

MAXIMUM TIME TO SERVE 3 days, 4<br />

hours & 46<br />

minutes<br />

REACTIVATION OF EXISTING COOPERATIVES<br />

65


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

The Municipal Cooperative, Livelihood and Entrepreneurship Development Office<br />

(MCLEDO) assists registered but inactive cooperatives who have decided to change the officers<br />

and management and began to deal with the grips of regaining effective and efficient control of<br />

operation, production, and sales.<br />

Requirements:<br />

a. Letter request<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT WRITTEN REQUEST 1 minute Mr. William M. Mojica<br />

MCLEDO Staff<br />

2. ARRANGEMENT OF TRAINOR 10 minutes Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

3. CONDUCT REFRESHER COURSE<br />

TO THE COOPERATIVE<br />

1 day Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

Mr. William M. Mojica<br />

MCLEDO Staff<br />

4. REGULAR MONITORING 1 day Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

Mr. William M. Mojica<br />

MCLEDO Staff<br />

MAXIMUM TIME TO SERVE 2 days & 11<br />

minutes<br />

ABOUT THE SERVICE:<br />

CANCELLATION OF REGISTRATION<br />

The Municipal Cooperative, Livelihood and Entrepreneurship Development Office<br />

(MCLEDO) recommends cooperatives (who have remained dormant, experiencing a stalemate<br />

on their problems that created the state of inactivity and inaction) for the cancellation of<br />

66


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

registration to the Cooperative Development Authority – a lead government agency in charge of<br />

the registration and regulation of cooperatives.<br />

Requirements:<br />

a. Letter Request<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 1 minute Mr. William M. Mojica<br />

MCLEDO Staff<br />

2. SECURE FORMAT OF AFFIDAVIT 5 minutes Mr. William M. Mojica<br />

MCLEDO Staff<br />

3. SUBMIT NOTARIZED AFFIDAVIT 1 minute Mr. William M. Mojica<br />

MCLEDO Staff<br />

4. RECOMMEND TO MCDC BOARD<br />

OF LIQUIDATORS FOR PROPER<br />

ACTION<br />

5 minutes Mr. William M. Mojica<br />

MCLEDO Staff<br />

5. CONVENING OF BOARD OF<br />

LIQUIDATORS FOR DELIBERATION<br />

Board of Liquidators<br />

5. SUBMIT ENDORSEMENT OF<br />

MCDC BOARD OF LIQUIDATORS TO<br />

CDA<br />

1 day Mr. William M. Mojica<br />

MCLEDO Staff<br />

MAXIMUM TIME TO SERVE 1 day & 12<br />

minutes<br />

ABOUT THE SERVICE:<br />

LOAN ASSISTANCE<br />

The Office of the Municipal Mayor through the Municipal Cooperative, Livelihood and<br />

Entrepreneurship Development Office (MCLEDO) extends financial assistance to registered<br />

cooperatives within the jurisdiction of the Municipality of Silang.<br />

67


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Requirement:<br />

a. Project Proposal<br />

b. Latest Audited Financial Statement<br />

c. Duly accomplished Application Form<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

1 minute Mr. William M. Mojica<br />

MCLEDO Staff<br />

2. REVIEW SUBMITTED LOAN<br />

DOCUMENTS<br />

2 hours Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

3. PREPARATION OF VOUCHER 1-2 hours Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

4. APPROVAL OF THE VOUCHER Municipal Mayor<br />

5. SIGNING OF OBLIGATION<br />

REQUEST<br />

Budget Office<br />

and<br />

Accounting Office<br />

6. PREPARATION OF CHECK Treasurer’s Office<br />

7. APPROVAL OF CHECK Municipal Mayor<br />

and<br />

Municipal Treasurer<br />

8. RELEASING OF CHECK TO<br />

RECIPIENT COOPERATIVE AND<br />

SCHEDULING OF MONTHLY<br />

AMORTIZATION<br />

Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

MAXIMUM TIME TO SERVE<br />

3-4 hours &<br />

1 minute<br />

68


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

B. Implement programs and services for the promotion and development of livelihood<br />

opportunities.<br />

CREATION OF COMMUNITY-BASED LIVELIHOOD OPPORTUNITIES<br />

ABOUT THE SERVICE:<br />

The Municipal Cooperative, Livelihood and Entrepreneurship Development Office<br />

(MCLEDO) assists different cooperatives, associations and out-of-school-youth in the creation<br />

and establishment of different livelihood opportunities to help alleviate poverty and human<br />

development.<br />

1.1. Trainings on Pasties and Delicacies, Fish Processing, Perfume Making, Candle Making,<br />

Fashion Accessories, Meat Processing, Dimsum and Dumplings, Chocolate Molding and Soap<br />

Making.<br />

Requirement:<br />

a. Letter Request<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT WRITTEN REQUEST FOR<br />

THE CONDUCT OF TRAINING /<br />

SEMINAR ON THE CHOSEN<br />

LIVELIHOOD OPPORTUNITIES<br />

2 minutes Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

MCLEDO Staff<br />

2. INTERVIEW AND ARRANGEMENT<br />

OF THE DATE, TIME, VENUE AND<br />

OTHER DETAILS ON THE CONDUCT<br />

OF THE TRAINING/SEMINAR<br />

30 minutes Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

Salvacion Escolano<br />

or<br />

Simeona Reyes<br />

3. ACTUAL CONDUCT OF THE<br />

TRAINING/SEMINAR<br />

1-8 hours Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

69


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Salvacion Escolano<br />

or<br />

Simeona Reyes<br />

MAXIMUM TIME TO SERVE 1 days & 32<br />

minutes<br />

1.2. Skills Trainings such as Welding, Practical Electricity, Carpentry, Masonry, Bartending,<br />

Dressmaking, Culinary Arts and Cosmetology.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. COORDINATION WITH TECH-VOC<br />

SUPERVISORS<br />

10 minutes Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

2. NETWORK LINKAGING WITH OTHER GOVERNMENT ORGANIZATIONS<br />

(GOs), NON-GOVERNMENT ORGANIZATIONS (NGOs), FINANCIAL INSTITUTIONS<br />

(FIs) AND GOVERNMENT FINANCIAL INSTITUTIONS (GFIs)<br />

The Municipal Cooperative, Livelihood and Entrepreneurship Development Office<br />

(MCLEDO) assists different organizations, individuals and cooperatives in linkaging with other<br />

Government Organizations (GOs), Non-Government Organizations (NGOs), Financial<br />

Institutions (FIs) and Government Financial Institutions (GFIs) for other needed technical and<br />

financial assistance.<br />

Requirement:<br />

a. Letter Request/Project Proposal<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST /<br />

PROJECT PROPOSAL AND ALL<br />

OTHER REQUIREMENTS<br />

2 minutes Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

MCLEDO Staff<br />

2. REVIEW SUBMITTED PROPOSAL 1 hour Ms. Cynthia B. Cortez<br />

70


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

AND OTHER NEEDED DOCUMENTS<br />

FOR COMPLETENESS AND<br />

CORRECTNESS<br />

Sr. Coop. Dev’t. Specialist<br />

3. PREPARATION OF<br />

ENDORSEMENT LETTER<br />

10 minutes Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

4. SUBMISSION OF PROPOSAL TO<br />

PROPER GOs, NGOs, FIs AND GFIs<br />

MAXIMUM TIME TO SERVE 1 hour & 12<br />

minutes<br />

C. Technical assistance to micro, small and medium enterprises (MSMEs) such as in the<br />

area of project/product development, market matching and product packaging and<br />

promotion.<br />

The Municipal Cooperative, Livelihood and Entrepreneurship Development Office<br />

(MCLEDO) assists different MSMEs in the promotion and development of their<br />

project/product, product packaging as well as market matching for market linkaging.<br />

Requirements:<br />

a. Letter Request/Project Proposal<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST /<br />

PROJECT PROPOSAL AND ALL<br />

OTHER REQUIREMENTS<br />

2 minutes Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

or<br />

MCLEDO Staff<br />

2. REVIEW SUBMITTED PROPOSAL<br />

AND OTHER NEEDED DOCUMENTS<br />

FOR COMPLETENESS AND<br />

CORRECTNESS<br />

3. PREPARATION OF<br />

ENDORSEMENT LETTER<br />

1 hour Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

10 minutes Ms. Cynthia B. Cortez<br />

Sr. Coop. Dev’t. Specialist<br />

4. SUBMISSION OF PROPOSAL TO<br />

71


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

PROPER GOs, NGOs, FIs AND GFIs<br />

MAXIMUM TIME TO SERVE 1 hour & 12<br />

minutes<br />

Section X.<br />

Engineering Office<br />

ENGINEERING OFFICE<br />

Responsible Officer:<br />

ENGR. APOLINARIO G. MANUZON<br />

Municipal Engineer<br />

PERFORMANCE PLEDGES<br />

The Municipal Engineer’s Office and its staff are committed to give the best and the<br />

highest quality of services to its clients.<br />

FRONTLINE SERVICES:<br />

1. Building Permits<br />

2. Occupancy Permits<br />

3. Application for Wiring Permit<br />

4. Project Development and Management<br />

A. Preparation of Infrastructure Plan / Program of Work<br />

B. Building and Related Complaints<br />

5. Construction and Maintenance<br />

6. Demolish Illegally Constructed Structure<br />

7. Request for Trucks and Heavy Equipment<br />

BUILDING / ELECTRICAL / PLUMBING / MECHANICAL PERMITS<br />

ABOUT THE SERVICE:<br />

A document being issued by the Engineering Office to individuals or corporations who<br />

are intending to construct a House or Building.<br />

Requirements:<br />

1. In case the Owner is the Registered Owner of the lot, submit the following:<br />

a. Certified True Copy of the Transfer Certificate Title (TCT)<br />

b. Tax Declaration<br />

c. Current Real Property Tax Receipt.<br />

2. In case the Applicant is not the Registered Owner of the lot, submit the following:<br />

a. Duly Notarized Copy of the Contract of Lease<br />

b. Duly Notarized copy of the Deed of Absolute Sale<br />

c. Duly Notarized copy of the Contract of Sale.<br />

72


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. Six (6) sets of prepared plans, signed and sealed: (Blue prints 20”x30”, A4, A3 lowest<br />

scale 1:100)<br />

a. By a duly licensed Architect in case of Architectural plan.<br />

b. By a duly licensed Civil Engineer in case of Structural plan.<br />

c. By a licensed Sanitary Engineer or Master Plumber (for not more than Twenty<br />

(20) units of plumbing fixture) in case of Sanitary and Plumbing Installation<br />

Plans.<br />

d. By a licensed Electrical Engineer or Master Electrician (for not more than 4<br />

kilowatts of load) in case of Electrical Plans.<br />

e. By a duly licensed Mechanical Engineer, in case of Mechanical Equipment/s.<br />

4. Five (5) copies of Bill of Materials and Specifications duly signed and sealed by a<br />

Professional Architect or Engineer.<br />

5. Structural Computation and Seismic Analysis for structures more than six meters in<br />

height.<br />

6. Soil test, Boring Test and all concrete pouring & Rebars sample and testing are required<br />

for structures more than 9.0 meters in height. All testing results should come from the<br />

Bureau of Research and Standard (BRS), DPWH, DOST accredited testing firm /<br />

laboratory.<br />

7. Barangay Clearance.<br />

8. 1 st Endorsement Letter from the Fire Station.<br />

9. Zoning Clearance from MPDC<br />

10. Logbook (50 leaves), 1 pc.<br />

11. Expandable Envelop and Long folder, 5 pcs.<br />

Note: The color of expandable envelope must be according to the type of occupancy:<br />

* Residential - Red<br />

* Commercial - Yellow<br />

* Industrial - Blue<br />

* Agricultural - Green<br />

* Institutional - Orange<br />

* Others - Brown<br />

12. Photocopies (back to back) of Professional Regulation Commission Identification Card<br />

of signatories.<br />

13. Duly notarized Building Permit Form<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

73


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

1. SECURE APPLICATION FORM 2 minutes Mr. Reynaldo Regudon<br />

Admin. Aide III<br />

or<br />

Ms. Gliceria dela Cuesta<br />

Messenger<br />

2. SUBMIT FILLED UP FORM<br />

TOGETHER WITH ALL THE<br />

REQUIREMENTS<br />

5 minutes Mr. Reynaldo Regudon<br />

Admin. Aide III<br />

or<br />

Ms. Gliceria dela Cuesta<br />

Messenger<br />

3. VERIFICATION OF ALL<br />

REQUIREMENTS<br />

4 hours Mr. Reynaldo Regudon<br />

Admin. Aide III<br />

or<br />

Ms. Gliceria dela Cuesta<br />

Messenger<br />

4. IF REQUIREMENTS ARE<br />

INCOMPLETE, LET THE CLIENT<br />

SUBMIT THE LACKING<br />

DOCUMENTS<br />

Client<br />

5. OCULAR INSPECTION 4 hours Mr. Hernani P. Poblete<br />

Engineering Aide<br />

6. PREPARATION AND SUBMISSION<br />

OF INSPECTION REPORT<br />

1 hour Mr. Hernani P. Poblete<br />

Engineering Aide<br />

7. EVALUATION & ASSESSMENT<br />

7.1. Civil Engineer evaluates &<br />

assess line & grade structural plans &<br />

related documents.<br />

7.2. Architect evaluates<br />

architectural Plans & related matters<br />

7.3. Sanitary being evaluated &<br />

assess the plumbing/sanitary plans &<br />

related documents<br />

7.4. Electrical Engineer/Master<br />

Elect. Evaluates and assess electrical<br />

1 hour<br />

1 hour<br />

1 hour<br />

1 hour<br />

Engr. Jesus Caacbay<br />

Engineer-I<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

Mr. Dennis Sanchez<br />

Admin Aide<br />

Mr. Levy E. Matibag<br />

Electrical Inspector-I<br />

74


plans & related documents.<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

7.5. Others:<br />

a. Mechanical Documents<br />

b. Electronics Documents<br />

c. Geodetic Documents<br />

d. Include in the requirements<br />

1 hour<br />

1 hour<br />

1 hour<br />

1 hour<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

or<br />

Engr. Jesus Caacbay<br />

Engineer-I<br />

or<br />

Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

8. REVIEW & FINAL ASSESSMENT<br />

AND COMPUTATION OF FEES<br />

4 hours Engr. Jesus Caacbay<br />

Engineer-I<br />

or<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

or<br />

Mr. Levy E. Matibag<br />

Electrical Inspector-I<br />

or<br />

Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

9. PAYMENT OF FEES Treasurer’s Office<br />

10. SUBMIT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

3 minutes Mr. Reynaldo Regudon<br />

Admin. Aide III<br />

or<br />

Ms. Gliceria dela Cuesta<br />

Messenger<br />

11. PROCESSING OF PERMITS 4 hours Mr. Reynaldo Regudon<br />

Admin. Aide III<br />

or<br />

Ms. Gliceria dela Cuesta<br />

Messenger<br />

12. APPROVAL OF PERMITS 15 minutes Engr. Jesus Caacbay<br />

Engineer-I<br />

and<br />

Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

13. RELEASE OF PERMIT 5 minutes Ms. Gliceria dela Cuesta<br />

75


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

approved permit<br />

Messenger<br />

Mr. Rolando C. Magno<br />

Admin. Aide-I<br />

MAXIMUM TIME TO SERVE<br />

25 hours &<br />

30 minutes<br />

OCCUPANCY PERMIT / ANNUAL BUILDING INSPECTION CERTIFICATE<br />

ABOUT THE SERVICE:<br />

Permits issued to individuals or corporation before a newly constructed building may be<br />

occupied.<br />

Annual Building Inspection Certificate is an inspection conducted by engineering<br />

personnel yearly for securing and prerequisite for business permit and for the monitoring of<br />

improvement done by the client.<br />

Requirements for occupancy permit:<br />

1. Xerox Copy of Building Permit<br />

2. Xerox Copy of Locational Clearance<br />

3. As Built Plans<br />

4. Certificate of Guarrantee (Civil, Electrical, Sanitary)<br />

5. Fire Safety Inspection Certificate<br />

6. Construction LogBook<br />

Requirements for Annual Building Inspection Permit:<br />

1. Xerox copy of Occupancy Permit<br />

2. Certificate of Guarantee (Electrical, Mechanical, Sanitary)<br />

3. Fire Safety Inspection Certificate<br />

4. Building Insurance (optional)<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SECURE COMPLETION FORM TO<br />

BE FILLED UP BY CLIENT<br />

(Occupancy)<br />

FILING OF DOCUMENTS AT ONE<br />

STOP SHOP (Annual Building Inspection<br />

Cert.)<br />

2 minutes Ms. Gliceria dela Cuesta<br />

Messenger (occupancy)<br />

or<br />

Mr. Dennis Sanchez (annual)<br />

Admin. Aide<br />

or<br />

Engr. Jesus Caacbay (annual)<br />

Engineer I<br />

or<br />

76


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Mr. George P. Medina (annual)<br />

C.E. Assistant<br />

2. SUBMIT THE REQUIREMENTS<br />

AND SECURE THE ORDER OF<br />

PAYMENT<br />

5 minutes Ms. Gliceria dela Cuesta<br />

Messenger (occupancy)<br />

or<br />

Ms. Vilma Laureles (annual)<br />

Draftsman I<br />

3. PAYMENT OF INSPECTION FEE Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

2 minutes Ms. Gliceria dela Cuesta<br />

Messenger<br />

or<br />

Ms. Vilma Laureles<br />

Draftsman1<br />

5. OCULAR INSPECTION 4 hours Mr. Rolando Magno<br />

Admin. Aide<br />

Mr. Benjie Mercado<br />

Job Order<br />

Mr. Dennis Sanchez<br />

Admin. Aide<br />

Mr. Hernani Poblete<br />

Engineering Aide<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

Engr. Jesus Caacbay<br />

Engineering 1<br />

6. VERIFICATION AND<br />

RECOMMENDATION<br />

FOR<br />

APPROVAL<br />

4 hours Mr. Levy E. Matibag<br />

Electrical Inspector<br />

or<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

or<br />

Engr. Jesus Caacbay<br />

Engineering 1<br />

7. APPROVAL 10 minutes Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

8. RELEASING OF OCCUPANCY<br />

PERMIT, ANNUAL BUILDING<br />

5 minutes Ms. Gliceria dela Cuesta<br />

Messenger<br />

77


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

INSPECTION CERTIFICATE<br />

or<br />

MS. Vilma Laureles<br />

Draftsman 1<br />

MAXIMUM TIME TO SERVE 8 hours & 24<br />

minutes<br />

APPLICATION FOR TEMPORARY WIRING PERMIT / CERTIFICATION OF<br />

FINAL ELECTRICAL INSPECTION / RECONNECTION / RELOCATION<br />

ABOUT THE SERVICE<br />

Permits issued to individuals or corporation applying for electrical installation at the<br />

MERALCO.<br />

Requirements:<br />

1. Barangay Clearance<br />

2. Community Tax Certificate<br />

3. Certificate of Occupancy, TCT, Tax Declaration, Tax Receipt ( or any proof of<br />

ownership)<br />

4. Plans & Load Computation / picture / old MERALCO Bill<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENT AND<br />

SECURE THE ORDER OF PAYMENT<br />

2 minutes Mr. Reynaldo Regudon<br />

Admin. Aide III<br />

2. EVALUATION AND ASSESSMENT<br />

OF SUBMITTED DOCUMENTS FOR<br />

COMPLIANCE WITH THE BUILDING<br />

CODE AND OTHER RELATED LAWS<br />

AN ORDINANCES AND<br />

PREPARATION OF THE ORDER OF<br />

PAYMENT<br />

40 minutes Mr. Dennis Sanchez<br />

Admin Aide<br />

or<br />

Mr. Reynaldo L. Regudon<br />

Admin. Aide III<br />

or<br />

Mr. Levy E. Matibag<br />

Electrical Inspector I<br />

3. PAYMENT OF FEES Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

10 minutes Mr. Reynaldo L. Regudon<br />

Admin. Aide III<br />

or<br />

78


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Mr. Levy E. Matibag<br />

Electrical Inspector I<br />

5. FILLING UP OF APPLICATION<br />

FORM (by client)<br />

4 hours Mr. Reynaldo L. Regudon<br />

Admin. Aide III<br />

6. VERIFICATION AND<br />

RECOMMENDATION<br />

FOR<br />

APPROVAL<br />

4 hours Mr. Levy E. Matibag<br />

Electrical Inspector I<br />

7. APPROVAL 10 minutes Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

8. RELEASING OF APPROVED<br />

WIRING PERMIT<br />

3 minutes Mr. Reynaldo L. Regudon<br />

Admin. Aide III<br />

MAXIMUM TIME TO SERVE 9 hours & 5<br />

minutes<br />

PROJECT DEVELOPMENT AND MANAGEMENT<br />

A. Preparation of Infrastructure Plan / Program of Work.<br />

B. Building and related Complaints.<br />

ABOUT THE SERVICE:<br />

It is the preparation of plans and specifications as well as Program of Work / Cost<br />

Estimates; problems and queries, such as:<br />

a. Concreting of Farm to Market Road<br />

b. Drainage System<br />

c. Streetlighting Projects<br />

d. Government Structures/Building<br />

e. Other Infrastructure Projects<br />

f. Other Matters related to Civil Works and Civil Work Management<br />

It must be noted that no Program of Work shall be released unless proper ocular<br />

inspection has been made and resolution duly approved, subject to availability of funds.<br />

Requirements:<br />

1. A Letter Request/Resolution specifying the service needed.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW RESPONSE PERSONNEL / EMPLOYEE<br />

79


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

TIME<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENT 2 minutes Ms. Vilma M. Laureles<br />

Draftsman-I<br />

or<br />

Ms. Anita L. Cortez<br />

Tax Mapping Aide<br />

or<br />

Ms. Melanie C. Bati-on<br />

Admin. Aide<br />

2. SCHEDULE THE TEAM TO<br />

INSPECT, EVALUATE AND ASSESS<br />

THE PROBLEM<br />

2 minutes Mr. Dennis Sanchez<br />

Admin Aide<br />

or<br />

Mr. Hernani Poblete<br />

Engineering Aide<br />

or<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

3. OCULAR INSPECTION AND<br />

INVESTIGATION<br />

8 hours Mr. Dennis Sanchez<br />

Admin Aide<br />

or<br />

Mr. Hernani Poblete<br />

Engineering Aide<br />

or<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

4. PREPARE PROGRAM OF WORK TO<br />

INCLUDE DETAILED COST<br />

ESTIMATES, PLAN AND<br />

SPECIFICATIONS<br />

5 days Mr. Dennis Sanchez<br />

Admin Aide<br />

or<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

5. EVALUATE, VERIFY AND CHECK<br />

PROGRAM OF WORK<br />

4 hours Engr. Senen M. Castro<br />

Engineer-I<br />

or<br />

Mr. George P. Medina<br />

Engineering Assistant<br />

or<br />

Engr. Jesus Caacbay<br />

Engineer I<br />

6. RECOMMENDING APPROVAL 4 hours Engr. Apolinario G. Manuzon<br />

80


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Municipal Engineer<br />

7. IMPLEMENTATION<br />

MAXIMUM TIME TO SERVE 5 days, 16<br />

hours & 4<br />

minutes<br />

ABOUT THE SERVICE:<br />

CONSTRUCTION AND MAINTENANCE<br />

Maintenance of infrastructure implemented projects, including actual ocular inspection,<br />

changing/repair of defects, as well as installation and demolition works subject to availability of<br />

funds. Included are the following:<br />

a. Cleaning/clearing and de-clogging of existing storm drainage canals.<br />

b. Repair of paved farm-to-market roads.<br />

c. Repair of road shoulders, ramp and even damaged pathwalk/walkway.<br />

d. Repair of storm drainage canals, manholes and the likes.<br />

e. Repair of government structures/buildings.<br />

f. Asphalting of roads and potholes.<br />

g. Repair of streetlights and other electrical related works.<br />

h. Other infrastructure projects.<br />

If work is badly needed, to include hiring of skilled manpower/labor force to complete<br />

and assure proper maintenance of all government buildings and other related works, so as to<br />

maintain public safety.<br />

Requirements:<br />

1. A Letter Request/Resolution specifying the services needed.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENT 2 minutes Ms. Vilma M. Laureles<br />

Draftsman-I<br />

or<br />

Ms. Anita L. Cortez<br />

Tax Mapping Aide<br />

or<br />

Ms. Melanie C. Bati-on<br />

Admin. Aide<br />

81


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. SCHEDULE THE TEAM TO<br />

INSPECT, EVALUATE AND ASSESS<br />

THE PROBLEM<br />

2 minutes Mr. George P. Medina<br />

C.E. Assistant<br />

or<br />

Engr. Jesus Caacbay<br />

Engineer I<br />

or<br />

Engr. Senen M. Castro<br />

Engineer 2<br />

3. OCULAR INSPECTION AND<br />

INVESTIGATION<br />

OF<br />

INFRASTRUCTURE CONCERNED<br />

8 hours Mr. Dennis Sanchez<br />

Admin Aide<br />

or<br />

Mr. Hernani Poblete<br />

Engineering Aide<br />

or<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

or<br />

Mr. Levy E. Matibag<br />

Electrical Inspector I<br />

4. PREPARATION OF PROGRAM<br />

OF WORK INCLUDING PLANS AND<br />

SPECIFICATIONS, PLUS COSTING<br />

5 days Mr. Dennis Sanchez<br />

Admin Aide<br />

or<br />

Mr. Levy E. Matibag<br />

Electrical Inspector I<br />

(electrical works only)<br />

or<br />

Mr. George P. Medina<br />

C.E. Assistant<br />

5. PREPARATION AND PRINTING OF<br />

THE PURCHASE REQUEST FOR THE<br />

NEEDED MATERIALS<br />

3 days Ms. Vilma M. Laureles<br />

Draftsman I<br />

or<br />

Ms. Anita L. Cortez<br />

Tax Mapping Aide<br />

or<br />

Ms. Melanie C. Bati-on<br />

Admin. Aide<br />

6. EVALUATE, VERIFY AND CHECK<br />

DOCUMENTS<br />

FOR<br />

RECOMMENDATION<br />

4 hours Mr. George P. Medina<br />

C.E. Assistant<br />

or<br />

Engr. Senen M. Castro<br />

Engineer-2<br />

or<br />

82


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Engr. Jesus Caacbay<br />

Engineer-1<br />

7. CHECK DOCUMENTS AND<br />

RECOMMEND FOR APPROVAL<br />

1 hour Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

8. APPROVAL Municipal Mayor<br />

9. FORWARD DOCUMENTS TO GSO<br />

FOR THE CANVASSING, PURCHASE<br />

AND DELIVERY OF MATERIALS<br />

General Services Office<br />

10. SCHEDULING OF WORK<br />

EXECUTION<br />

15 minutes Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

11. IMPLEMENTATION<br />

MAXIMUM TIME TO SERVE 8 days, 5<br />

hours & 19<br />

minutes<br />

ABOUT THE SERVICE:<br />

DEMOLISH ILLEGALLY CONSTRUCTED STRUCTURE<br />

To destroy a structure for violation of the restrictions as provided for in the National<br />

Building Code of the Philippines (IIRR of P.D.1096).<br />

Requirements:<br />

1. A Letter or Verbal Request from the barangay concerned.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENT 1 minutes Ms. Anita L. Cortez<br />

Tax Mapping Aide<br />

or<br />

Ms. Melanie C. Bati-on<br />

83


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Admin. Aide<br />

2. MUNICIPAL ENGINEER TO ISSUE<br />

JOB ORDER TO INSPECT THE SITE<br />

3. OCULAR INSPECTION AND<br />

INVESTIGATION OF THE<br />

COMPLAINED STRUCTURE<br />

2 minutes Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

4 hours Mr. Dennis Sanchez<br />

Admin Aide<br />

or<br />

Mr. Hernani Poblete<br />

Engineering Aide<br />

or<br />

Mr. Rolando Magno<br />

Admin Aide<br />

4. SUBMIT RESULT OF THE OCULAR<br />

INSPECTION<br />

Mr. Dennis Sanchez<br />

Admin Aide<br />

or<br />

Mr. Hernani Poblete<br />

Engineering Aide<br />

5. ISSUE A WRITTEN NOTICE TO<br />

THE OWNER OF THE ILLEGAL<br />

STRUCTURE TO PERSONALLY<br />

DESTROY THE STRUCTURE, COPY<br />

FURNISHED THE BARANGAY<br />

CHAIRMAN (three times)<br />

1 hour<br />

(per notice)<br />

Mr. Rolando Magno<br />

Admin Aide<br />

or<br />

Mr. Hernani Poblete<br />

Engineering Aide<br />

6. WRITTEN NOTICE TO BE<br />

COUNTERED SIGNED BY ENGR.<br />

SENEN M. CASTRO AND MUNICIPAL<br />

ENGINEER<br />

3 days Engr. Senen M. Castro<br />

Engineer-2<br />

and<br />

Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

7. IF AFTER THE THREE WRITTEN<br />

NOTICES ARE SERVED TO THE<br />

OWNER OF THE ILLEGAL<br />

STRUCTURE, AND THE OWNER HAS<br />

NOT DONE ANYTHING TO REMOVE<br />

IT, THE OFFICE OF THE MAYOR<br />

WILL BE INFORMED AND A JOB<br />

ORDER WILL BE ISSUED TO<br />

DEMOLISH THE SAME<br />

1 hour Engr. Senen M. Castro<br />

Engineer-2<br />

and<br />

Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

8. IMPLEMENTATION Engr. Senen M. Castro<br />

Engineer-2<br />

84


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

MAXIMUM TIME TO SERVE 8 days, 5<br />

hours & 19<br />

minutes<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

REQUEST FOR TRUCKS AND HEAVY EQUIPMENT<br />

To lend existing owned trucks and heavy equipments depending upon its availability.<br />

1. A Letter Request from the barangay concerned.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENT 2 minutes Ms. Melanie C. Bati-on<br />

Admin. Aide<br />

2. SCHEDULING OF TRUCKS AND<br />

HEAVY EQUIPMENT<br />

30 minutes Engr. Senen M. Castro<br />

Engineer-2<br />

3. PREPARATION OF TRAVEL<br />

ORDER OF OPERATOR AND<br />

EQUIPMENT<br />

15 minutes Ms. Melanie C. Bati-on<br />

Admin. Aide<br />

4. RECOMMENDING APPROVAL 5 minutes Engr. Apolinario G. Manuzon<br />

Municipal Engineer<br />

5. APPROVAL AT THE MAYOR’S<br />

OFFICE AND RELEASE OF<br />

EQUIPMENT<br />

Mayor’s Office<br />

MAXIMUM TIME TO SERVE<br />

52 minutes<br />

Section XI.<br />

Environment & Natural Resources Office<br />

ENVIRONMENT AND NATURAL RESOURCES OFFICE<br />

Responsible Officer:<br />

MS. MERLINA B. CABRERA<br />

85


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

MENRO Officer<br />

PERFORMANCE PLEDGES<br />

The Municipal Environment and Natural Resources Office and its staff are committed to<br />

give the best and the highest quality service and pledge to its clients.<br />

FRONTLINE SERVICES:<br />

1. Availing of Garbage Collection Services<br />

2. Issues Permit to Cut Trees<br />

3. Availing of Technical Assistance from MENRO<br />

4. DRRMO Services<br />

ABOUT THE SERVICE:<br />

AVAILING OF GARBAGE COLLECTION SERVICES<br />

The Municipal Environment and Natural Resources Office (MENRO) regularly collects<br />

garbage from residences and commercial establishments. However, individuals and firms may<br />

still make special request for garbage collection. This includes those who are not served by the<br />

regular garbage route.<br />

Requirement:<br />

a. Letter request<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT WRITTEN REQUEST FOR<br />

VERIFICATION AND REVIEW<br />

2 minutes Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

2. SIGNING OF VISITOR’S LOGBOOK 3 minutes Ms. Rizzalene V. Dahab<br />

MENRO Staff<br />

3. INTERVIEW THE CLIENT AND<br />

REQUEST THE CLIENT TO DRAW<br />

THE SKETCH OF THE EXACT<br />

LOCATION OF THE GARBAGE TO BE<br />

COLLECTED<br />

5 minutes Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

or<br />

Ms. Rizzalene V. Dahab<br />

MENRO Staff<br />

4. SCHEDULING AND PREPARATION<br />

OF JOB ORDER<br />

5 minutes Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

5. WITHIN TWENTY-FOUR HOURS, 3 hours Mr. Alvin M. Pakingan<br />

86


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ACTUAL COLLECTION OF<br />

GARBAGE<br />

Admin. Aide II<br />

6. CUSTOMER SIGNS THE JOB<br />

ORDER<br />

CLIENT<br />

MAXIMUM TIME TO SERVE 3 hours & 16<br />

minutes<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

ISSUANCE OF PERMIT TO CUT TREES<br />

Refers to the Permit to cut trees issued to the Land Owner.<br />

a. Letter Request from the Land Owner<br />

b. Application Letter<br />

c. Barangay Certification<br />

d. Photo copy of Chainsaw Permit<br />

e. Official Receipt from the Treasury Office<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL/ EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION<br />

2 minutes Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

or<br />

Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

2. SIGNING OF VISITOR’S LOGBOOK 3 minutes Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

or<br />

Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

3. FILL UP PERMIT TO CUT TREE CLIENT<br />

4. IF REQUIREMENTS ARE<br />

COMPLETE, AN OCULARLAR<br />

3 hours Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

87


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

INSPECTION WILL BE MADE<br />

5. PAYMENT OF THE REQUIRED<br />

FEE<br />

6. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

Treasurer’s Office<br />

1 minute Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

7. SIGNING AND ISSUANCE OF<br />

PERMIT TO CUT TREE<br />

1 minute Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

MAXIMUM TIME TO SERVE 3 hours & 6<br />

minutes<br />

AVAILING OF TECHNICAL ASSISTANCE FROM MENRO<br />

ABOUT THE SERVICE:<br />

Refers to firms or individuals seeking technical assistance from MENRO.<br />

Requirements:<br />

a. Letter Request<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 2 minutes Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

or<br />

Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

2. SIGNING OF VISITOR’S<br />

LOGBOOOK<br />

CLIENT<br />

3. INTERVIEW THE REQUESTING<br />

PARTY<br />

5 minutes Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

or<br />

Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

88


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. IF REQUIREMENTS ARE<br />

COMPLETE, AN OCULAR<br />

INSPECTION WILL BE MADE<br />

3 hours Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

or<br />

Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

5. PREPARATION OF THE WRITTEN<br />

REPORT ON THE FINDINGS<br />

30 minutes Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

or<br />

Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

or<br />

Mr. Johndel D. Tibayan<br />

MENRO Staff<br />

6. SUBMIT WRITTEN REPORT TO<br />

THE COMMITTEE COMPOSED OF<br />

REPRESENTATIVES FROM THE<br />

OFFICES OF SANITATION, MPDC,<br />

ENGINEERING, LICENSING,<br />

COMPLAINANT, COMPLAINED<br />

ENTITY, CONCERNED BARANGAY<br />

COUNCIL, FOR DISPOSITION.<br />

1 day Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

or<br />

Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

7. MEETING OF THE COMMITTEE<br />

FOR THE DISPOSITION ON THE<br />

REQUEST<br />

Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

or<br />

Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

8. MONITORING OF DISPOSITION<br />

AND UNDERTAKING<br />

3 hours Ms. Merlina B. Cabrera<br />

MENRO Officer<br />

or<br />

Mr. Alvin M. Pakingan<br />

Admin. Aide II<br />

MAXIMUM TIME TO SERVE 6 days 6<br />

hours & 37<br />

minutes<br />

ABOUT THE SERVICE:<br />

DRRMO SERVICES<br />

(Availing of Ambulance Assistance and Services)<br />

89


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

The Municipal Disaster Risk Reduction and Management Office (MDRRMO) offers a<br />

vital health service for the delivery of pre and post hospital care to patients, from the site of<br />

incident to the emergency room of the appropriate receiving hospital for definitive care.<br />

It is also for transfer of the patient to another hospital for further diagnosis and<br />

treatment.<br />

Requirements:<br />

a. Valid ID<br />

b. Physician’s Referral Form (for transferees), indicating that the patient is safe to<br />

travel.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. GO TO THE OPERATION CENTER<br />

(OpCen)<br />

2 minutes Any Silang DRRMO Staff on<br />

duty.<br />

Go to the OPCEN or call the office and<br />

ask for any personnel regarding the<br />

request. Signing of visitor’s logbook.<br />

2. GATHER INFORMATION<br />

Interview the client regarding request.<br />

2 minutes Silang DRRMO<br />

Nurse/EMT/EMR on duty<br />

3. FILL UP AMBULANCE<br />

ASSISTANCE FORM<br />

2 minutes Silang DRRMO<br />

Nurse/EMT/EMR on duty<br />

4. APPROVAL 5 minutes During Office Hours, look for::<br />

Ms. Rose Salas<br />

Office of the Mayor<br />

Beyond Office Hours,<br />

Holidays & Weekends,<br />

approval will be given by Ms.<br />

Merlina B. Cabrera, Acting<br />

Head, DRRMO.<br />

MAXIMUM TIME TO SERVE<br />

11 minutes<br />

NOTE:<br />

90


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

1. In case of emergency, there is no need to comply with the four steps indicated above.<br />

Ambulance will render service immediately.<br />

2. Maximum of 3 persons/relatives are allowed to accompany the patient inside the<br />

Ambulance.<br />

3. If the patient is in a hospital facility and need to be transported to another hospital, the<br />

patient must be properly endorsed and coordinated with the Ambulance Nurse on duty.<br />

Section XII. General Services Office<br />

GENERAL SERVICES OFFICE<br />

Responsible Officer:<br />

MS. BENITA M. ESGUERRA<br />

Supply Officer III<br />

PERFORMANCE PLEDGES<br />

The General Services Office and its staff are committed to give the best and highest<br />

quality service to its client.<br />

FRONTLINE SERVICES:<br />

1. Issues Office Supplies and Equipment to requesting Department.<br />

ABOUT THE SERVICE:<br />

ISSUES OFFICE SUPPLIES AND EQUIPMENT<br />

Refers to the process of issuing office supplies to the different departments of the local<br />

government unit.<br />

Requirements:<br />

1. Purchase Request, with detailed information of the items being requested and duly<br />

signed by the head of the requesting office.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL/EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT PURCHASE REQUEST<br />

FOR VERIFICATION AND REVIEW<br />

5 minutes Ms. Benita M. Esguerra<br />

Supply Officer III<br />

2. NUMBERING, AND RECORDING<br />

ON THE LOGBOOK, OF THE<br />

PURCHASE REQUEST AND FILING<br />

DUPLICATE COPY ON RESPECTIVEC<br />

FOLDERS<br />

10 minutes Ms. Olivia D. Aquino<br />

Admin. Aide IV (Store<br />

Keeper)<br />

91


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. FORWARD THE RECORDED<br />

REQUEST TO THE BUDGET OFFICE<br />

FOR OBR<br />

Budget Office<br />

4. SUBMIT BUDGETED REQUEST TO<br />

BIDS AND AWARDS COMMITTEE<br />

SECRETARY FOR BAC<br />

RESOLUTION, AND TO DETERMINE<br />

THE MODE OF PROCUREMENT<br />

BAC Secretariat<br />

5. APPROVED PURCHASE REQUEST<br />

WITH OBR AND BAC RESO TO BE<br />

RETURNED TO GSO FOR<br />

PREPARATION OF THE PURCHASE<br />

ORDER<br />

30 minutes Ms. Olivia D. Aquino<br />

Admin. Aide IV (Store<br />

Keeper)<br />

6. VERIFICATION OF THE<br />

DOCUMENTS AS TO<br />

COMPLETENESS OF SIGNATORIES<br />

OF THE PURCHASE ORDER<br />

10 minutes Ms. Benita M. Esguerra<br />

Supply Officer III<br />

7. SUBMIT DOCUMENTS TO THE<br />

ACCOUNTING OFFICE FOR<br />

JOURNAL ENTRY VOUCHER (JEV)<br />

AND COMPUTATION OF TAXES<br />

Accounting Office<br />

8. DOCUMENTS TO BE FORWARDED<br />

TO THE TREASURER’S OFFICE FOR<br />

CHECKING<br />

Treasurer’s Office<br />

9. ACTUAL PURCHASE OF THE<br />

REQUESTED OFFICE SUPPLIES<br />

3 days Ms. Benita M. Esguerra<br />

Supply Officer III<br />

10. INSPECTION OF THE DELIVERED<br />

PURCHASED SUPPLIES<br />

Treasurer’s Office<br />

11. ACCEPTANCE OF THE<br />

INSPECTED SUPPLIES<br />

15 minutes Ms. Benita M. Esguerra<br />

Supply Officer III<br />

12. RECORDING OF SUPPLIES TO<br />

THE RESPECTIVE LEDGER,<br />

3 days Ms. Olivia B. Marayag<br />

Supply Officer I<br />

92


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ENCODING TO THE COMPUTER<br />

AND INDEXING<br />

or<br />

Ms. Olivia D. Aquino<br />

Admin. Aide IV (Store<br />

Keeper)<br />

13. ISSUANCE OF SUPPLIES TO THE<br />

REQUESTING DEPARTMENT<br />

ACCORDING TO NEED<br />

15 minutes Ms. Olivia B. Marayag<br />

Supply Officer I<br />

<strong>14</strong>. ACCEPTANCE OF THE<br />

REQUESTING DEPARTMENT<br />

MAXIMUM TIME TO SERVE<br />

6 days,1 hour<br />

& 25 minutes<br />

Section XIII. Municipal Health Office<br />

HEALTH OFFICE<br />

Responsible Officers:<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

Dra. Violeta D. Pau<br />

Rural Health Physician<br />

PERFORMANCE PLEDGES<br />

The Municipal Health Office, and its staff are committed to give the best and the highest<br />

quality of service to its clients.<br />

FRONTLINE SERVICES:<br />

1. Basic Curative Service<br />

2. Reproductive Tract Health (Pap’s smear and breast self–examination)<br />

3. Expanded Program of Immunization<br />

4. Maternity Care Program, Pre-Natal check-up<br />

5. Maternity Care Program, Natal and Post-Natal spontaneous delivery<br />

6. Family Planning Program<br />

7. Pre-Marriage Counseling<br />

8. Dental Services<br />

9. Tuberculosis Program – Anti -Tuberculosis in Adult<br />

10. Tuberculosis Program – Anti-Tuberculosis in Children<br />

11. Issuance of Sanitary Permit<br />

12. Issuance of Death Certificate/or Transfer of Cadaver<br />

13. Issuance of Medical Certificate and Health Card<br />

A. Applicant for Driver’s License<br />

B. Applicant for Food Establishment<br />

C. For High School and College Scholarship<br />

93


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

D. For Employment and Other Purposes<br />

<strong>14</strong>. Laboratory Examinations<br />

A. Newborn Screening<br />

B. Sputum Exam<br />

C. Complete Blood Count (CBC)<br />

D. Urinalysis<br />

E. Stool Exam<br />

F. Blood Chemistry<br />

G. GRO Blood Screening<br />

15. Counseling on Nutrition<br />

16. Medico Legal Certificate<br />

17. Leprosy Treatment & Medicine<br />

18. Request for Use of Ambulance<br />

ABOUT THE SERVICE:<br />

BASIC CURATIVE SERVICE<br />

Refers to Basic Health Services given to the patient.<br />

OUT PATIENT CONSULTATION<br />

Management of common illness, especially preventable diseases and common minor<br />

diseases.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. ADMIT THE PATIENT AND<br />

RECORD CLIENT’S DATA<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarita<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

or<br />

Barangay Health Worker<br />

2. ASSESSMENT OF THE PATIENT,<br />

HEALTH EDUCATION AND<br />

TREATMENT FOR SIMPLE CASES.<br />

(Give medicine if available and prescribe<br />

if not available.)<br />

3 minutes Nurse on Duty (RHU)<br />

or<br />

Rural Health Midwife at<br />

Barangay<br />

94


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. PATIENT WILL BE REFERRED TO<br />

MHO / RHP FOR COMPLICATED<br />

DISEASES<br />

1 minute Rural Health Midwife at<br />

Barangay<br />

4. EXAMINATION OF PATIENT,<br />

DIAGNOSIS OF THE DISEASE,<br />

HEALTH EDUCATION AND<br />

TREATMENT. (Give medicine if<br />

available, if not, issue prescription to buy<br />

medicine.)<br />

3 minutes Dra. Armine Theresa<br />

Panganiban (A.M. Only)<br />

Medical Officer II<br />

Dra. Maria Elena Ebuen (P.M.<br />

only)<br />

Medical Officer I<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

REPRODUCTIVE TRACT HEALTH<br />

(Self breast exam and VIA)<br />

ABOUT THE SERVICE:<br />

It is for the early detection of Breast and Cervical cancer.<br />

VIA (VISUAL INSPECTION USING ACETIC ACID / PAP SMEAR / BREAST EXAM)<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. CLIENT’S VITAL SIGNS AND<br />

DATA WILL BE TAKEN FOR<br />

PURPOSES OF RECORD<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

or<br />

Barangay Health Worker<br />

2. CLIENT TO PROCEED TO FAMILY<br />

PLANNING ROOMS FOR FURTHER<br />

EXAMS<br />

5 minute Ms. Elizabeth B. Riego de Dios<br />

Nurse II<br />

or<br />

95


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

SINGLE VISIT APPROACH:<br />

A. DATA MEDICAL HISTORY<br />

TAKING.<br />

B. INFORMATION AND HEALTH<br />

EDUCATION ABOUT CERVICAL<br />

CANCER AND IMPORTANCE OF VIA.<br />

Ms. Vilma Montemayor<br />

Nurse<br />

or<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

3. A. BREAST EXAM (Initial screening<br />

for breast cancer.)<br />

B. ABDOMINAL EXAM<br />

C. VAGINA EXAM<br />

3 minutes Ms. Elizabeth Riego B. de Dios<br />

Nurse II<br />

or<br />

Ms. Vilma Montemayor<br />

Nurse<br />

or<br />

(for verification)<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

4. VIA (Visual inspection using Acetic<br />

Acid)<br />

2 minutes Ms. Elizabeth Riego B. de Dios<br />

Nurse II<br />

or<br />

Ms. Vilma Montemayor<br />

Nurse<br />

or<br />

(for verification)<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

5. IF NEGATIVE RESULT:<br />

A. GIVE HEALTH EDUCATION<br />

B. GIVE RESULT<br />

C. GIVE DATE OF NEXT VISIT<br />

IF NEGATIVE BUT WITH OTHER<br />

FINDINGS:<br />

A. PRESCRIBE MEDICATION / OR<br />

GIVE TREATMENT / OR REFER TO<br />

GEAMH<br />

B. GIVE HEALTH EDUCATION<br />

4 minutes Ms. Elizabeth Riego B. de Dios<br />

Nurse II<br />

or<br />

Ms. Vilma Montemayor<br />

Nurse<br />

IF POSITIVE::<br />

A. GIVE REFERRAL TO GEAMH<br />

B. GIVE HEALTH EDUCATION<br />

MAXIMUM TIME TO SERVE<br />

15 minutes<br />

REPRODUCTIVE TRACT HEALTH EXAMINATION<br />

96


ABOUT THE SERVICE:<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

(GRO, SAUNA EMPLOYEES)<br />

Refers to the examination being done to identify and treat clients with Sexually<br />

Transmitted Infection (STI).<br />

Requirements:<br />

a. Gram Stain Result (to be done every 2 weeks (Laboratory exam)<br />

b. Syphilis/VDRL Results (Venereal Disease ( every 6 months)<br />

c. HIV/AIDS Screening (to be done yearly by DOH Accredited Laboratory)<br />

d. Hepatitis B/C Screening Result to be done yearly by accredited DOH Laboratory<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS 30 seconds Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

2. PAY REQUIRED FEE Treasurer’s Office<br />

3. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

30 seconds Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

4. REGISTER AND INTERVIEW<br />

CLIENTS FOR RECORDS PURPOSES<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

97


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

5. REFER CLIENT TO MUNICIPAL<br />

HEALTH OFFICER / RURAL HEALTH<br />

PHYSICIAN OR MEDICAL OFFICER<br />

TO EXAMINE AND ASSESS CLIENT<br />

AND GIVE INSTRUCTIONS ON<br />

LABORATORY EXAM RESULTS<br />

5 minutes Dra. Armine Theresa<br />

Panganiban (A.M. Only)<br />

Medical Officer II<br />

Dra. Maria Elena Ebuen (P.M.<br />

only)<br />

Medical Officer I<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

6. GIVES MEDICINE IF AVAILABLE<br />

AND PRESCRIPTION IF NOT<br />

AVAILABLE. ADVISE CLIENT AND<br />

GIVE HEALTH EDUCATION AND<br />

COUNSELING<br />

1 minute Dra. Armine Theresa<br />

Panganiban (A.M. Only)<br />

Medical Officer II<br />

Dra. Maria Elena Ebuen (P.M.<br />

only)<br />

Medical Officer I<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

ABOUT THE SERVICE:<br />

EXPANDED PROGRAM OF IMMUNIZATION<br />

Refers to immunization given to a child ages 0-11 months old against immunizable<br />

diseases. Also refers to immunization of pregnant mothers with tetanus vaccine to prevent the<br />

occurrence of Tetanus Neonatorum to Newborn babies.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. PROCEED TO RHU FOR RECORD 1 minute Ms. Emma Yaya<br />

or<br />

Ms. Aileen Amarila<br />

98


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Administrative Aide<br />

or<br />

Barangay Health Worker<br />

2. CHECK THE PREVIOUS<br />

IMMUNIZATION RECORD<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Lorenita Maniquiz<br />

Main Health Center:<br />

Midwife on Duty<br />

or<br />

Rural Health Midwife at<br />

Barangay<br />

3. IMMUNIZATION PROPER 3 minutes Ms. Emma Yaya<br />

or<br />

Ms. Lorenita Maniquiz<br />

Main Health Center:<br />

Midwife on Duty<br />

or<br />

Rural Health Midwife at<br />

Barangay<br />

4. POST IMMUNIZATION<br />

INSTRUCTIONS INCLUDING ANY<br />

UNTOWARD SIGNS AND<br />

SYMPTOMS., HEALTH TEACHING<br />

AND SCHEDULE OF NEXT<br />

IMMUNIZATION<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Lorenita Maniquiz<br />

Main Health Center:<br />

Midwife on Duty<br />

or<br />

Rural Health Midwife at<br />

Barangay<br />

5. RELEASE PATIENT 1 minute Ms. Emma Yaya<br />

or<br />

Ms. Lorenita Maniquiz<br />

Main Health Center:<br />

Midwife on Duty<br />

or<br />

Rural Health Midwife at<br />

Barangay<br />

99


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

MAXIMUM TIME TO SERVE<br />

7 minutes<br />

ABOUT THE SERVICE:<br />

MATERNITY CARE PROGRAM, PRE-NATAL CHECK UP<br />

“HIGH RISK PREGNANCY”<br />

Refers to the Comprehensive Maternal Care Program for complicated pregnancy.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. MOTHERS TO PROCEED TO RHU<br />

/ BARANGAY HEALTH STATION<br />

AND MIDWIFE ACCOMPLISHES THE<br />

(HBMR) HOME BASED MATERNITY<br />

RECORD CARD, THEN TAKES THE<br />

VITAL SIGNS<br />

1 minute Midwife on Duty<br />

Main RHU - Ms. Emma Yaya /<br />

Ms. Vilma Montemayor<br />

2. MIDWIFE PERFORMS PRE-NATAL<br />

EXAMINATION AND UPON<br />

ASSESSMENT, REFERS CLIENT TO<br />

PHYSICIAN ON DUTY AT MAIN RHU<br />

3 minutes Midwife on Duty<br />

Main RHU - Emma Yaya /<br />

Vilma Montemayor<br />

or<br />

Rural Health Midwife at<br />

Barangay<br />

3. MHO / RHP / MO ASSESSES THE<br />

CLIENT, AND GIVES IMMEDIATE<br />

MEDICAL THERAPY TO THE CLIENT<br />

AS THE NEEDS WARRANT IT. GIVES<br />

HEALTH EDUCATION AND<br />

TEACHING<br />

3 minutes Dra. Armine Theresa<br />

Panganiban (A.M. Only)<br />

Medical Officer II<br />

Dra. Maria Elena Ebuen (P.M.<br />

only)<br />

Medical Officer I<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

100


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. IF CLIENT IS IN NEED OF<br />

IMMEDIATE EMERGENCY CARE<br />

AND HOSPITALIZATION, SHE IS<br />

IMMEDIATELY REFERRED TO A<br />

NEARBY HOSPITAL WITH<br />

REFERRAL FORM USING THE<br />

AMBULANCE, IF AVAILABLE<br />

1 minutes Dra. Armine Theresa<br />

Panganiban (A.M. Only)<br />

Medical Officer II<br />

Dra. Maria Elena Ebuen (P.M.<br />

only)<br />

Medical Officer I<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

ABOUT THE SERVICE:<br />

MATERNITY CARE PROGRAM, PRENATAL CHECK UP<br />

Refers to check ups on pregnant women performed by RHU Officers and Midwives in<br />

the Barangay.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SECURE ITR AND GET VITAL<br />

SIGNS OF CLIENT<br />

1 minute Emma Yaya<br />

or<br />

Aileen Amarila<br />

or<br />

Administrative Aide or<br />

Barangay Health Worker<br />

2. PPROCEED TO DOCTOR OR<br />

NURSE, OR MIDWIFE TO DO<br />

LEOPOLD’S MANEUVER AND<br />

ASSESS CLIENT’S CONDITION<br />

3 minutes Nurse on Duty<br />

or<br />

Midwife- Brgy. Health Station<br />

3. HEALTH TEACHING AND<br />

PRESCRIPTION OF PRENATAL<br />

MULTIVITAMINS AND FERROUS<br />

SULFATE TABLET AS NEEDED<br />

2 minutes Dra. Luz J. Pang<br />

Municipal Health Officer<br />

4. RELEASE OF CLIENT WITH THE<br />

DATE OF NEXT SCHEDULE VISIT<br />

1 minute Dra. Luz J. Pang<br />

Municipal Health Officer<br />

101


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

or<br />

Ms. Emma Yaya<br />

or<br />

Ms. Vilma Montemayor<br />

MAXIMUM TIME TO SERVE<br />

7 minutes<br />

FAMILY PLANNING PROGRAM<br />

ABOUT THE SERVICE:<br />

Refers to a service wherein the Municipal Health Office provides the clients with<br />

Family Planning Counseling on contraceptive commodities like pills, IUD and DMPA and<br />

Condom and motivates client to make the right choice and avail of the service.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. EITHER THE HUSBAND OR WIFE<br />

CAN PROCEED TO RHU, AND ITR IS<br />

SECURED<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Corazon Medina<br />

Administrative Aide<br />

or<br />

Barangay Health Worker<br />

2. VITAL SIGNS TAKEN AND<br />

RECORDED<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Corazon Medina<br />

Administrative Aide<br />

or<br />

Barangay Health Worker<br />

3. REFERRAL TO MHO / RHP, NURSE<br />

OR RURAL HEALTH MIDWIFE, FOR<br />

FAMILY PLANNING COUNSELING<br />

AND EVALUATION<br />

3 minutes Vilma Montemayor<br />

or<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

4. ADMINISTRATION AND HEALTH<br />

TEACHING<br />

3 minutes Vilma Montemayor<br />

or<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

or<br />

102


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Rural Health Midwife at<br />

Barangay<br />

5. SIGNING OF FAMILY PLANNING<br />

FORM REGISTRATION FOR<br />

DOCUMENTATION PURPOSES<br />

6. ISSUANCE OF SUPPLIES AND<br />

RELEASE OF CLIENT<br />

1 minute Vilma Montemayor<br />

or<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

1 minute Vilma Montemayor<br />

or<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

PRE-MARRIAGE COUNSELLING<br />

ABOUT THE SERVICE:<br />

Refers to Pre-Marriage Counseling (PMC) Family Planning Seminars given to would be<br />

couples as pre-requisite in securing a Marriage License.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. CLIENT TO PROCEED TO RHU<br />

AND REGISTER<br />

1 minute Ms. Susan Rosal<br />

Main RHU<br />

2. PREPARATION OF FAMILY<br />

PLANNING FORM IAND SIGNING IT<br />

1 minute Ms. Susan Rosal<br />

Main RHU<br />

3. ACTUAL CONDUCT OF THE<br />

LECTURE SEMINAR<br />

2 hours Ms. Susan Rosal<br />

Main RHU<br />

4. AWARDING OF PMC<br />

CERTIFICATE<br />

1 minute Ms. Susan Rosal<br />

Main RHU<br />

MAXIMUM TIME TO SERVE 2 hours & 3<br />

minutes<br />

103


ABOUT THE SERVICE:<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ENROLLMENT TO NTP DOTS<br />

Refers to the service wherein the patient with confirmed Tuberculosis is provided<br />

treatment free of charge, during the entire duration of the medication (6 months - 9 months<br />

depending on TB Category). Patient with cough of 2 weeks or more associated with loss of<br />

weight and appetite, chest and back pain is considered presumptive Tuberculosis.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. PATIENT POSITIVE FOR TB WITH<br />

TREATMENT PARTNER (Barangay<br />

Health Worker or Rural Health Midwife<br />

or relative) TO REPORT TO MAIN RHU<br />

TOGETHER WITH KAGAWAD ON<br />

HEALTH FOR ENROLLMENT IN THE<br />

PROGRAM<br />

1 minute Dra. Luz J. Pang<br />

Municipal Health Officer<br />

or<br />

Ms. Aurora M. Anciro/<br />

Mr. Reynaldo Batutay<br />

Nurse I<br />

or<br />

NTP Coordinator<br />

2. PATIENT’S DATA AND VITAL<br />

SIGNS TO BE TAKEN AND<br />

RECORDED THEN REFERRED TO<br />

TRAINED<br />

NATIONAL<br />

TUBERCULOSIS PROGRAM (NTP)<br />

PERSONNEL<br />

1 minute Reynaldo Batutay<br />

Nurse I<br />

or<br />

Ms. Aurora M. Anciro<br />

Nurse II<br />

With BHW, RHM and<br />

Kagawad on Health Chairman<br />

3. NTP COORDINATOR ASSESSES<br />

THE PATIENT<br />

1 minute Ms. Aurora M. Anciro<br />

(NTP Coordinator)<br />

Reynaldo Batutay<br />

Nurse I<br />

or<br />

BHW / Midwife<br />

4. PATIENT RECEIVES HEALTH<br />

EDUCATION ON TB HEALTH<br />

EDUCATION REGARDING TB<br />

DISEASE CONTROL AND<br />

IMPORTANCE OF DIRECTLY<br />

OBSERVED TREATMENT FOR<br />

SHORT COURSE (TB DOTS)<br />

CHEMOTHERAPY, IMPORTANCE OF<br />

20 minutes Dra. Luz J. Pang<br />

Municipal Health Officer<br />

or<br />

Ms. Aurora M.Anciro<br />

(NTP Coordinator)<br />

104


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

COMPLIANCE AND COMPLETE<br />

TREATMENT<br />

5. TB DRUG SUPPLY IS ISSUED TO<br />

TREATMENT PARTNER AND<br />

INSTRUCTS PATIENT WHERE TO<br />

GET THE DAILY INTAKE OF TB<br />

DRUGS AND EXAMINATION<br />

5 minutes Dra. Luz J. Pang<br />

Municipal Health Officer<br />

or<br />

Ms. Aurora M. Anciro<br />

(NTP Coordinator)<br />

MAXIMUM TIME TO SERVE<br />

28 minutes<br />

HOW TO AVAIL THE SERVICE:<br />

NEW BORN SCREENING<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. INFORMATION CLERK ON DUTY<br />

ASSISTS THE CLIENT TO NURSE’S<br />

ROOM<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

or<br />

Barangay Health Worker<br />

2. NURSE ON DITY INTERVIEWS<br />

THE PARENT, ASSESSES THE<br />

NEWBORN<br />

1 minute Nurse on Duty<br />

(RHU)<br />

3. PATIENT PAYS PhP650.00 AND<br />

PRESENT RECEIPT<br />

1 minute Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

4. MEDTECH EXTRACTS BLOOD<br />

FOR NBS EXAMINATION<br />

2 minutes Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

105


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Medical Technologist I<br />

5. INFORMS CLIENT WHEN TO<br />

COME BACK A WEEK AFTER FOR<br />

RESULTS<br />

MAXIMUM TIME TO SERVE<br />

1 minute Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

6 minutes<br />

CONSTRUCTION OF COMPLETE DENTURES AND REMOVABLE PARTIAL<br />

DENTURES<br />

HOW TO AVAIL STHE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. LOGS IN THE LOGBOOK AND<br />

FILLS UP DENTAL FORM<br />

2 minutes Dra. Sylvia A. Buen, DMD<br />

Dentist I<br />

2. DENTIST ON DUTY SCREENS<br />

CLIENT FOR COMPLETE DENTURES<br />

/ REMOVABLE PARTIAL DENTURE<br />

THEN TAKES IMPRESSION FOR<br />

CAST STUDY AND CONSTRUCTION<br />

OF DENTURES<br />

15 minute Dra. Sylvia A. Buen, DMD<br />

Dentist I<br />

3. DENTIST ON DUTY INFORMS THE<br />

CLIENTS WHEN TO COME BACK<br />

FOR COMPLETE DENTURES /<br />

REMOVABLE PARTIAL DENTURES<br />

1 minute Dra. Sylvia A. Buen, DMD<br />

Dentist I<br />

MAXIMUM TIME TO SERVE<br />

18 minutes<br />

SPUTUM MICROSCOPY (DSSM)<br />

ABOUT THE SERVICE:<br />

A laboratory procedure for diagnosis of Pulmonary Tuberculosis.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW RESPONSE PERSONNEL / EMPLOYEE<br />

106


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

TIME<br />

TO SERVE<br />

1 PRESENT SPUTUM REQUEST<br />

MADE BY DOCTORS / NURSES /<br />

MIDWIVES<br />

2. SPUTUM SAMPLE IS COLLECTED<br />

BY THE PATIENT AND IS<br />

SUBMITTED FOR INSPECTION IF IT<br />

IS SATISFACTORY FOR<br />

LABORATORY EXAMINATION. IF<br />

NOT, PATIENT IS REQUESTED TO<br />

REPEAT THE COLLECTION<br />

1 minute Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

Or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

3 minutes Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

3. MED. TECH. ON DUTY ACCEPTS<br />

THE SPECIMEN AND ASK THE<br />

CLIENT TO FILL UP PERTINENT<br />

DATA IN THE REQUEST<br />

1 minute Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

4. MED. TECH. ON DUTY RECORDS<br />

THE 2 SPECIMEN AND INFORMS<br />

CLIENT WHEN TO COME BACK<br />

WITHIN 2 DAYS TO GET THE<br />

RESULT<br />

2 minutes Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

MAXIMUM TIME TO SERVE<br />

7 minutes<br />

LABORATORY ANALYSIS<br />

(BLOOD CHEMISTRY, URINALYSIS, CBC, PLATELET COUNT (QUANTITATIVE),<br />

STOOL EXAM, PREGNANCY TEST)<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. THE RHU STAFF GIVES SPECIMEN<br />

CUP FOR THE CLIENT TO FILL WITH<br />

THE REQUIRED SPECIMEN. IF THE<br />

REQUEST IS FOR BLOOD<br />

CHEMISTRY, THE CLIENT WILL BE<br />

GIVEN INSTRUCTIONS ON FASTING<br />

2 minutes Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

107


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

AND TO COME BACK THE<br />

FOLLOWING MORNING FOR BLOOD<br />

EXTRACTION.<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

2. THE MED. TECH, ACCEPTS THE<br />

SPECIMEN AND EILL ASK THE<br />

CLIENT TO FILL UP PERTINENT<br />

DATA ON THE REQUEST FORM.<br />

A. THE CLIENT WILL BE ADVISED<br />

TO WAIT IN THE LOBBY FOR THE<br />

RESULT OF (STOOL EXAM,<br />

URINALYSIS, PREGNANCY TEST)<br />

B. MED. TECH. ON DUTY<br />

EXTRACTS BLOOD FROM THE<br />

CLIENT FOR CBC AND BLOOD<br />

TYPING. (CBC, BLOOD TYPE,<br />

PLATELET COUNT)<br />

1 hour & 5<br />

minutes<br />

Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

3. MED. TECH. ON DUTY<br />

EXTRACTS BLOOD FROM THE<br />

CLIENT. THE BLOOD WILL BE SENT<br />

FOR ANALYSIS AND THE CLIENT<br />

WILL BE INSTRUCTED TO COME<br />

BACK THE NEXT DAY AFTERNOON<br />

FOR THE RESULT.<br />

5 minutes Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

4. CLIENT RETURN TO RHU AND<br />

THE RMT GIVES RESULT AND WILL<br />

ASK THE CLIENT TO SIGN IN THE<br />

LOGBOOK AS PROOF OF RECEIVED<br />

RESULT.<br />

2 minutes Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

MAXIMUM TIME TO SERVE 1 hour & <strong>14</strong><br />

minutes<br />

HOW TO AVAIL THE SERVICE:<br />

SOCIAL HYGIENE CLINIC<br />

(Soon to operate.)<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

108


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

1. CLIENT GOES TO RHU CARE OF<br />

LABORATORY TO SECURE PINK<br />

CARD AS A REQUIREMENT FOR<br />

WORK (SPA PERSONNEL, GRO)<br />

FILLS UP INFORMATION RECORD<br />

1 minute Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

2. RMT / RSI GETS THE SPECIMEN<br />

OR ACTUAL VAGINAL SMEAR OF<br />

CLIENT FOR GRAM’S STAIN<br />

5 minutes Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

3. RMT INSTRUCTS CLIENT WHEN<br />

TO COME BACK FOR THE RESULT<br />

1 minute Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

MAXIMUM TIME TO SERVE<br />

7 minutes<br />

SANITARY PERMIT<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SANITARY INSPECTOR /<br />

SANITARY STAFF ON DUTY<br />

CHECKS ALL THE REQUIREMENTS<br />

1 minutes Ms. Maria Teresa Dichoso<br />

or<br />

Enriqueta Capili<br />

or<br />

Aileen Del Rosario<br />

RSI<br />

2. CLIENT PAYS AT THE<br />

TREASURER’S OFFICE FOR THE<br />

SANITARY PERMIT AND COMES<br />

BACK WITH THE RECEIPT.<br />

Treasurer’s Office<br />

3. SANITARY INSPECTOR ON DUTY<br />

ISSUES AND PREPARES THE<br />

SANITARY PERMIT DULY SIGNED<br />

BY THE SANITARY INSPECTOR<br />

5 minutes Ms. Maria Teresa Dichoso<br />

or<br />

Enriqueta Capili<br />

or<br />

Aileen Del Rosario<br />

109


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

RSI<br />

4. SANITARY PERMIT IS BROUGHT<br />

TO THE MHO FOR SIGNATURE.<br />

MHO CHECKS THE REQUIREMENTS<br />

FOR COMPLETENESS AND ANY<br />

ABNORMALITY IN THE<br />

LABORATORY EXAMS<br />

10 minutes Dra. Luz J. Pang<br />

Municipal Health Officer<br />

5. IF ALL THE REQUIREMENTS HAD<br />

BEEN COMPLIED, THEN THE MHO<br />

SIGNS THE SANITARY PERMIT.<br />

1 minute Dra. Luz J. Pang<br />

Municipal Health Officer<br />

NOTE: In the absence of requirements,<br />

the company / client has to secure the<br />

requirements and come back.<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

HOW TO AVAIL THE SERVICE:<br />

EMPLOYMENT CERTIFICATE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. RHU STAFF INSTRUCTS THE<br />

CLIENT TO PAY AT THE<br />

TREASURER’S OFFICE.<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

2. RSI STAFF CHECKS THE LAB<br />

RESULTS OF THE CLIENT FOR<br />

COMPLETENESS<br />

3 minutes Ms. Maria Teresa Dichoso<br />

or<br />

Enriqueta Capili<br />

or<br />

Aileen Del Rosario<br />

RSI<br />

3. CLIENT PROCEEDS TO MHO 2 minutes Dra. Luz J. Pang<br />

110


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

WHERE THE LAB RESULTS ARE<br />

ANALYZED<br />

Municipal Health Officer<br />

4. MHO SIGNS THE PRE-<br />

EMPLOYMENT CERTIFICATE<br />

1 minute Dra. Luz J. Pang<br />

Municipal Health Officer<br />

5.IF THERE ARE LAB RESULTS’S<br />

ABNORMAL FINDINGS, CLIENT IS<br />

PRESCRIBED THE NECESSARY<br />

MEDICATIONS AND HEALTH<br />

EDUCATION GIVEN<br />

2 minutes Dra. Luz J. Pang<br />

Municipal Health Officer<br />

MAXIMUM TIME TO SERVE<br />

9 minutes<br />

HOW TO AVAIL THE SERVICE:<br />

ANIMAL BITE TREATMENT CENTER<br />

(ABTC)<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. RHU STAFF GETS THE VIRAL<br />

SIGNS AND MAKES AN ITR OF THE<br />

CLIENT AND ALSO REFERRAL<br />

FORM IF REFERRED FROM<br />

BAANGAY MIDWIFE OR BHW<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

2. THE ABTC DOCTOR<br />

CATEGORIZES THE TYPE OF BITE<br />

AND GIVES HEALTH EDUCATION<br />

2 minutes Dra. Luz J. Pang<br />

Municipal Health Officer<br />

3. THE ABTC NURSE WILL DO THE<br />

PROPER WOUND CARE<br />

1 minute Ms. Aurora M. Anciro<br />

Nurse II<br />

4. THE ABTC NURSE WILL<br />

PERFORM SKIN TEST OF<br />

MEDICATIONS<br />

1 minute Ms. Aurora M. Anciro<br />

Nurse II<br />

111


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

5. THE CLIENT WILL BE<br />

INSTRUCTED TO WAIT FOR 30<br />

MINUTES FOR THE RESULT OF THE<br />

SKIN TEST<br />

30 minutes Ms. Aurora M. Anciro<br />

Nurse II<br />

6. AFTER NEGATIVE SKIN TEST,<br />

THE NURSE ON DUTY INTERVIEWS<br />

THE CLIENT AND<br />

ADMINISTRATION OF ANTI-RABIES<br />

VACCINES AND ANTI-TETANUS<br />

AND ANTIBIOTIC BASED ON<br />

CATEGORY OF BITE<br />

1 hour & 5<br />

minutes<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

Ms. Aurora M. Anciro<br />

Nurse II<br />

7. ABTC NURSE REMINDS CLIENT<br />

ON HIS / HER FOLLOW UPS AND<br />

STRICT COMPLIANCE TO<br />

TREATMENT<br />

1 minute Ms. Aurora M. Anciro<br />

Nurse II<br />

8. NURSE ON DUTY LOGS-IN<br />

CLIENT WITH THE<br />

CORRESPONDING REQUEST FORMS<br />

AND PREPARES NECESSARY FILM<br />

4 minutes Radiology Technician<br />

MAXIMUM TIME TO SERVE 1 hour & 45<br />

minutes<br />

HOW TO AVAIL THE SERVICE:<br />

X-RAY SERVICES<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. RADIOLOGY TECHNICIAN ON<br />

DUTY LOGS-IN CLIENT WITH THE<br />

CORRESPONDING REQUEST FORMS<br />

AND PREPARES NECESSARY FILM<br />

4 minutes Radiology Technician<br />

2. CLIENT GOES TO TREASURER’S<br />

OFFICE FOR PAYMENT AND COMES<br />

BACK WITH THE OFFICIAL RECEIPT<br />

Treasurer’s Office<br />

112


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. CLIENT UNDERGOES X-RAY<br />

EXAMINATION<br />

UPON<br />

PRESENTATION OF OFFICIAL<br />

RECEIPT<br />

1 minute Radiology Technician<br />

4. RADIOLOGY TECHNICIAN ON<br />

DUTY DEVELOP’S FILM<br />

5. RADIOLOGY TECHNICIAN ON<br />

DUTY INSTRUCTS CLIENT WHEN<br />

TO COME BACK FOR THE RESULT<br />

1 minute Radiology Technician<br />

1 minute Radiology Technician<br />

MAXIMUM TIME TO SERVE<br />

7 minutes<br />

SOCIAL HYGIENE<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. RHU STAFF FILLS UP A NEW<br />

INDIVIDUAL CLIENT RECORD AND<br />

TAKES VITAL SIGNS<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

2. DOCTOR ON DUTY INTERVIEWS<br />

THE CLIENT FOR HISTORY OF<br />

PRESENT ILLNESS, HISTORY OF<br />

SEXUAL ACTIVITY, PAST MEDICAL,<br />

PERFORMS<br />

PHYSICAL<br />

EXAMINATION<br />

5 minutes Dra. Armine Theresa<br />

Panganiban (A.M. Only)<br />

Medical Officer II<br />

Dra. Maria Elena Ebuen (P.M.<br />

only)<br />

Medical Officer I<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

3. CLIENT IS INSTRUCTED TO GO<br />

TO THE LAB FOR GRAM STAIN AND<br />

REQUEST FORM FOR TEST FOR STD<br />

10 minutes Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

113


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

4. DOCTOR ON DUTY ASSESS THE<br />

LAB RESULTS, WRITES HIS<br />

REMARKS<br />

AND<br />

RECOMMENDATIONS, PRECRIBES<br />

MEDICATIONS AND INSTRUCTS<br />

FOR FOLLOW UP<br />

6 minutes Dra. Armine Theresa<br />

Panganiban (A.M. Only)<br />

Medical Officer II<br />

Dra. Maria Elena Ebuen (P.M.<br />

only)<br />

Medical Officer I<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

MAXIMUM TIME TO SERVE<br />

22 minutes<br />

HOW TO AVAIL THE SERVICE:<br />

MEDICAL / MEDICO LEGAL CERTIFICATE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. RHU STAFF TO GET THE VITAL<br />

SIGNS OF CLIENT AND FILLS UP<br />

THE ITR<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

2. CLIENT GOES TO THE<br />

PHYSICIAN ON DUTY FOR HISTORY<br />

AND PHYSICAL EXAMINATION. MD<br />

GIVES DIAGNOSIS AND<br />

PRESCRIBES THE NECESSARY<br />

MEDICINES<br />

3 minutes Dra. Armine Theresa<br />

Panganiban (A.M. Only)<br />

Medical Officer II<br />

Dra. Maria Elena Ebuen (P.M.<br />

only)<br />

Medical Officer I<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

3. MD ON DUTY FILLS UP THE 2 minutes Dra. Armine Theresa<br />

1<strong>14</strong>


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

MEDICAL / MEDICO LEGAL<br />

CERTIFICATE AND GIVES HEALTH<br />

EDUCATION<br />

Panganiban (A.M. Only)<br />

Medical Officer II<br />

Dra. Maria Elena Ebuen (P.M.<br />

only)<br />

Medical Officer I<br />

Dra. Luz J. Pang<br />

Municipal Health Officer<br />

MAXIMUM TIME TO SERVE<br />

6 minutes<br />

KILATIS KULITIS<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. RHU STAFF FILLS UP A NEW<br />

INDIVIDUAL CLIENT RECORD AND<br />

TAKES VITAL SIGNS<br />

1 minute Ms. Emma Yaya<br />

or<br />

Ms. Maribel Ramos<br />

or<br />

Ms. Aileen Amarila<br />

or<br />

Ms. Marcela Pagtakhan<br />

Administrative Aide<br />

2. DOCTOR ON DUTY INTERVIEWS<br />

THE CLIENT FOR HISTORY OF<br />

PRESENT ILLNESS, PERFORMS<br />

PHYSICAL EXAMINATION,<br />

NEUROLOGICAL EXAMINATION<br />

5 minutes Dra. Luz J. Pang<br />

Municipal Health Officer<br />

Ms. Aurora Anciro<br />

Nurse II<br />

Ms. Vilma Montemayor<br />

Nurse<br />

3. CLIENT GOES TO THE<br />

LABORATORY FOR SKIN SMEAR OR<br />

SLIT SKIN<br />

5 minutes Ms. Evalyn M. Martin<br />

Medical Technologist II<br />

or<br />

Ms. Benessie Madlangsakay<br />

Medical Technologist I<br />

4. DOCTOR ON DUTY ASSESSES THE 5 minutes Dra. Luz J. Pang<br />

115


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

LAB RESULTS, WRITES HIS<br />

REMARKS<br />

AND<br />

RECOMMENDATIONS AND<br />

PRESCRIBES MEDICATION AND<br />

INSTRUCTS FOR FOLLOW UP<br />

Municipal Health Officer<br />

5. LEPROSY COORDINATION NURSE<br />

GIVES BLISTER PACKS FOR<br />

MEDICATION TO CLIENT<br />

2 minutes Ms. Aurora M. Anciro<br />

Nurse II<br />

MAXIMUM TIME TO SERVE<br />

18 minutes<br />

HOW TO AVAIL THE SERVICE:<br />

TOOTH EXTRACTION<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. DENTIST CHECKS THE CLIENT’S<br />

DENTAL FORM MEDICAL STATUS<br />

AND RECORDS THE VITAL SIGNS<br />

AND LOGS IN THE LOGBOOK<br />

2 minutes Dr. Sylvia Buen<br />

Dentist I<br />

2. DENTIST CONDUCTS THE<br />

ACTUAL ORAL EXAMINATION<br />

2 minutes Dr. Sylvia Buen<br />

Dentist I<br />

3. DENTIST PERFORMS TOOTH<br />

EXTRACTION AND PRESCRIBES<br />

THE NECESSARY MEDICINES<br />

MAXIMUM TIME TO SERVE<br />

6 minutes Dr. Sylvia Buen<br />

Dentist I<br />

10 minutes<br />

Section XIV. Human Resource & Management Office<br />

HUMAN RESOURCE AND MANAGEMENT OFFICE<br />

Responsible Officer:<br />

MS. CONSUELO AIDA B. GONZALES<br />

Administrative Officer V<br />

PERFORMANCE PLEDGES<br />

The Human Resource and Management Office and its staff are committed to give the<br />

best and the highest quality service and pledge.<br />

116


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

FRONTLINE SERVICES:<br />

1. Processing of Appointments<br />

2. Issues Certificate of Employment upon request of employee<br />

3. Processes request for Service Record<br />

4. Processes Approval of Application for Leave<br />

5. Processes Separation Benefits<br />

PROCESSING OF APPOINTMENT PAPER<br />

ABOUT THE SERVICE:<br />

Refers to the processing of appointment to a vacant position within the Local<br />

Government Unit.<br />

Requirements:<br />

a. Personal Data Sheet (Form 212)<br />

b. Two copies of 1 x 1 ID picture<br />

c. Accomplished Position Description Form<br />

d. Photocopy of CS Eligibility/ies<br />

e. Transcript of Records/College Diploma<br />

f. Medical Certificate<br />

g. Police Clearance<br />

h. NBI Clearance<br />

i. Birth Certificate<br />

j. Approved request to transfer from previous employer (for transferee)<br />

k. Service Record from previous employer<br />

l. Photocopy of approved appointment<br />

m. Oath of Office/Assumption to duty<br />

n. Statement of Assets and Liabilities<br />

o. Comparative Assessment<br />

p. Availability of Funds<br />

q. Certificate of Budgetary Limitation<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE TO<br />

SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

3 minutes Ms. Consuelo Aida B. Gonzales<br />

Admin. Officer V<br />

2. VERIFICATION OF ALL<br />

DOCUMENTS<br />

10 minutes Ms. Consuelo Aida B. Gonzales<br />

Admin. Officer V<br />

117


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. PREPARATION OF<br />

APPOINTMENT PAPER AND<br />

CERTIFICATION<br />

5 minutes Ms. Consuelo Aida B. Gonzales<br />

Admin. Officer V<br />

Ms. Prima P. Atienza<br />

HRM-Asst.<br />

4. APPOINTMENT PAPERS<br />

FORWARDED TO THE MUNICIPAL<br />

MAYOR FOR SIGNATURE<br />

TOGETHER WITH ATTACHMENTS<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

5. RECEIVE APPOINTMENT<br />

PAPERS AND OTHER<br />

CERTIFICATION DULY SIGNED BY<br />

THE MAYOR<br />

15 minutes Ms. Consuelo Aida B. Gonzales<br />

Admin. Officer V<br />

6. APPOINTMENT PAPERS AND<br />

ALL ATTACHMENTS WILL BE<br />

SUBMITTED TO THE CIVIL<br />

SERVICE COMMISSION<br />

1 day Ms. Consuelo Aida B. Gonzales<br />

Admin. Officer V<br />

7. AWAIT APPROVAL OR<br />

DISAPPROVAL FROM THE CIVIL<br />

SERVICE COMMISSION<br />

Civil Service Commission<br />

MAXIMUM TIME TO SERVE 1 day & 33<br />

minutes<br />

OFFICE OF THE VICE MAYOR<br />

Requirements:<br />

a. Personal Data Sheet (Form 212)<br />

b. Two copies of 1 x 1 ID picture<br />

c. Accomplished Position Description Form<br />

d. Photocopy of CS Eligibility/ies<br />

e. Transcript of Records/College Diploma<br />

f. Medical Certificate<br />

g. Police Clearance<br />

h. NBI Clearance<br />

i. Birth Certificate<br />

j. Approved request to transfer from previous employer (for transferee)<br />

k. Service record from previous employer<br />

l. Photocopy of approved appointment<br />

118


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

m. Oath of Office/Assumption to duty<br />

n. Statement of Assets and Liabilities<br />

o. Comparative Assessment<br />

p. Availability of Funds<br />

q. Certificate of Budgetary Limitation<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

3 minutes Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

2. VERIFICATION OF ALL<br />

DOCUMENTS<br />

10 minutes Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

Ms. Prima P. Atienza<br />

HRM-Asst.<br />

3. PREPARATION OF APPOINTMENT<br />

PAPER AND CERTIFICATION<br />

5 minutes Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

Ms. Prima P. Atienza<br />

HRM-Asst.<br />

4. APPOINTMENT PAPERS<br />

FORWARDED TO THE MUNICIPAL<br />

VICE MAYOR FOR SIGNATURE<br />

TOGETHER WITH OTHER<br />

ATTACHMENTS<br />

1 day Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

5. RECEIVE APPOINTMENT PAPERS<br />

AND OTHER CERTIFICATION DULY<br />

SIGNED BY THE VICE MAYOR<br />

15 minutes Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

119


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

6. APPOINTMENT PAPERS AND ALL<br />

ATTACHMENTS WILL BE<br />

SUBMITTED TO THE CIVIL SERVICE<br />

COMMISSION<br />

1 day Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

7. AWAIT APPROVAL OR<br />

DISAPPROVAL FROM THE CIVIL<br />

SERVICE COMMISSION<br />

Civil Service Commission<br />

MAXIMUM TIME TO SERVE 1 day & 33<br />

minutes<br />

ABOUT THE SERVICE:<br />

ISSUANCE OF CERTIFICATE OF EMPLOYMENT<br />

A certificate issued to an employee duly countersigned and signed by the proper<br />

authority in the Human Resource Division, indicating the name, position, current salary, start of<br />

service and gross annual income.<br />

Requirements:<br />

1. Oral or Written Request<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 1 minute Ms. Prima P. Atienza<br />

HRM-Asst.<br />

2. PREPARATION OF CERTIFICATE<br />

OF EMPLOYMENT<br />

10 minutes Ms. Prima P. Atienza<br />

HRM-Asst.<br />

3. APPROVAL OF CERTIFICATE OF<br />

EMPLOYMENT<br />

1 minute Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

Ms. Prima P. Atienza<br />

HRM-Asst.<br />

4. ISSUANCE OF CERTIFICATE OF<br />

EMPLOYMENT<br />

2 minutes Ms. Prima P. Atienza<br />

HRM-Asst.<br />

120


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

MAXIMUM TIME TO SERVE<br />

<strong>14</strong> minutes<br />

ISSUANCE OF SERVICE RECORD<br />

ABOUT THE SERVICE:<br />

An official document issued to an employee signed and countersigned by the proper<br />

authority in the Human Resource Department, showing in detail, the length of service, salary,<br />

salary adjustments, status of appointment from the start of the employees’ service up to the<br />

present.<br />

Requirement:<br />

a. Oral or written request<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 1 minute Ms. Prima P. Atienza<br />

HRM-Asst.<br />

2. PREPARATION OF THE SERVICE<br />

RECORD<br />

7 minutes Ms. Prima P. Atienza<br />

HRM-Asst.<br />

3. APPROVAL OF SERVICE RECORD 1 minute Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

Ms. Prima P. Atienza<br />

HRM-Asst.<br />

4. ISSUANCE OF THE SERVICE<br />

RECORD<br />

2 minutes Ms. Prima P. Atienza<br />

HRM-Asst.<br />

MAXIMUM TIME TO SERVE<br />

11 minutes<br />

ABOUT THE SERVICE:<br />

PROCESS APPROVAL OF APPLICATION FOR LEAVE<br />

121


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

A. SICK LEAVE - refers to a leave of absence granted only on account of sickness or<br />

disability on the part of the employee concerned, or any member of his immediate family.<br />

Requirements:<br />

a. Filled-up Leave Form<br />

b. Medical Certificate, if applied leave is for more than 5 days<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

8 minutes Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

or<br />

Ms. Jonelyn Q. Modina<br />

Administrative Aide IV<br />

2. APPLICATION TO BE APPROVED<br />

BY THE MAYOR, IF THE EMPLOYEE<br />

IS UNDER THE OFFICE OF THE<br />

MAYOR, OR APPROVAL OF THE<br />

VICE MAYOR, IF THE EMPLOYEE IS<br />

UNDER THE OFFICE OF THE VICE<br />

MAYOR AND THE OFFICE OF THE<br />

SANGGUNIANG BAYAN<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

or<br />

Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

3. RECORDING OF APPROVED<br />

LEAVE OF ABSENCE<br />

10 minutes Ms. Prima P. Atienza<br />

HRM-Asst.<br />

or<br />

Ms. Jonelyn Q. Modina<br />

Administrative Aide IV<br />

MAXIMUM TIME TO SERVE<br />

18 minutes<br />

B. VACATION LEAVE - refers to leave of absence granted to officials and employees<br />

for personal reasons, the approval of which is contingent upon the necessities of the service.<br />

Requirements:<br />

a. Filled-up Leave Form – if Leave being applied for is 29 days or less.<br />

b. 30 Days or more – Clearance from Mayor, Vice Mayor, Accountant, and<br />

122


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Treasurer.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT APPROVED LEAVE<br />

FORM<br />

2 minutes Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

2. RECORDING OF APPROVED<br />

LEAVE<br />

10 minutes Ms. Prima P. Atienza<br />

HRM-Asst.<br />

or<br />

Ms. Jonelyn Q. Modina<br />

Administrative Aide IV<br />

MAXIMUM TIME TO SERVE<br />

12 minutes<br />

C. MATERNITY LEAVE / PREGNANT WOMEN<br />

ABOUT THE SERVICE:<br />

Refers to a leave of absence granted to female government employees legally entitled<br />

thereto, in addition to vacation and sick leaves.<br />

Requirements:<br />

a. Medical Certificate<br />

b. Filled-up Leave Form<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS FOR REVIEW AND<br />

VERIFICATION<br />

5 minutes Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

2. APPROVAL OF THE MATERNITY<br />

LEAVE<br />

Municipal Mayor<br />

or<br />

Municipal Vice Mayor<br />

123


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. RECORDING OF MATERNITY<br />

LEAVE<br />

10 minutes Ms. Prima P. Atienza<br />

HRM-Asst.<br />

or<br />

Ms. Jonelyn Q. Modina<br />

Admin. Aide 4<br />

MAXIMUM TIME TO SERVE<br />

15 minutes<br />

D. PATERNITY LEAVE<br />

ABOUT THE SERVICE:<br />

Refers to the privilege granted to a married male employee, allowing him not to report<br />

for work for seven days, while continuing to earn the compensation therefore, on the condition<br />

that his legitimate spouse has delivered a child or suffered a miscarriage.<br />

Requirements:<br />

a. Leave Form Application<br />

b. Medical Certificate that wife delivered a baby<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL REQUIREMENTS<br />

FOR REVIEW AND VERIFICATION<br />

5 minutes Ms. Consuelo Aida B.<br />

Gonzales<br />

Admin. Officer V<br />

2. APPROVAL OF PATERNITY<br />

LEAVE<br />

Municipal Mayor<br />

or<br />

Municipal Vice Mayor<br />

3. RECORDING OF PATERNITY<br />

LEAVE<br />

5 minutes Ms. Prima P. Atienza<br />

HRM-Asst.<br />

or<br />

Ms. Jonelyn Q. Modina<br />

Admin. Aide 4<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

SEPARATION BENEFITS<br />

(Permanent and Casual Employees)<br />

124


ABOUT THE SERVICE<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Given to employees who have been separated from service for justifiable reasons.<br />

REQUIREMENTS:<br />

a. Application for Terminal Leave<br />

b. Clearance on Accountabilities<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION FROM<br />

CONCERNED DEPARTMENTS<br />

1 hour Ms. Prima P. Atienza<br />

HRM-Asst.<br />

Or<br />

Ms. Rufina B. Creus<br />

Admin. Aide 4<br />

2. ISSUANCE OF SERVICE RECORD,<br />

CERTIFICATE OF NO PENDING<br />

CASE, CERTIFICATION OF LEAVE<br />

CREDITS, COMPUTATION OF<br />

TERMINAL BENEFITS<br />

15 minutes Ms. Prima P. Atienza<br />

HRM-Asst.<br />

3. PROCESSING OF VOUCHER Office of the Mayor<br />

or<br />

Office of the Vice Mayor<br />

4. SUBMITTED PHOTOCOPY OF<br />

CHECK AND ALL ATTACHED<br />

DOCUMENTS FOR FILING<br />

Ms. Prima P. Atienza<br />

HRM-Asst.<br />

MAXIMUM TIME TO SERVE 1 hour & 15<br />

minutes<br />

Section XV. License & Business Permit Office<br />

LICENSE AND BUSINESS PERMIT OFFICE<br />

Responsible Officer:<br />

MR. JONATHAN B. AMBALADA<br />

Licensing Officer II<br />

PERFORMANCE PLEDGES<br />

125


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

The License and Business Permit Office and its staff are committed to give the best and<br />

the highest quality service.<br />

FRONTLINE SERVICES:<br />

1. Business Permit, New Application<br />

2. Business Permit, Renewal Application<br />

3. Retirement of Business Permit<br />

4. Certification of No Business<br />

APPLICATION FOR NEW BUSINESS<br />

ABOUT THE SERVICES:<br />

A Business Permit being issued to individuals or corporation engaged in the business<br />

within the Municipality.<br />

Requirements:<br />

a. SEC Registration with By-Laws (if kind of business is corporation) or<br />

DTI Registration and Application (if kind of business is single)<br />

b. Barangay Business Clearance (from the Barangay where business establishment<br />

is located) or<br />

Barangay Resolution (if business is related to poultry / piggery farming, factory<br />

and junkshop)<br />

c. Zoning / Locational Clearance (from MPDC Office)<br />

d. Fire Inspection Certificate (from Fire Department)<br />

e. Building Permit / Occupancy Permit (from Engineering Office)<br />

f. Sanitary Permit / Medical Permit (from Rural Health Unit, if business is related<br />

to manufacturing and other services)<br />

g. Environmental Clearance (from MENRO Office)<br />

h. Residence or Corporate Certificate (from Treasurer’s Office)<br />

i. Contract of Lease (from the Lessor, if building is rented)<br />

HOW TO AVAIL OF THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL /<br />

EMPLOYEE TO SERVE<br />

1. APPLICATION FILING AND<br />

VERIFICATION (WITH COMPLETE<br />

REQUIREMENTS / CLEARANCES)<br />

10 minutes Ms. Wilma T. Amoranto<br />

Administrative Aide IV<br />

2. ASSESSMENT 10 minutes Mr. Arnulfo Peñafiel<br />

Revenue Collection Clerk<br />

3. PAYMENT OF FEES AND TAX<br />

(ONE TIME PAYMENT)<br />

CLAIMING OF MAYOR’S PERMIT<br />

10 minutes<br />

10 minutes<br />

Mr. Engelbert Robles<br />

Local Revenue Collection<br />

Clerk I<br />

126


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Mr. Winifredo Ocampo<br />

Licensing Officer I<br />

MAXIMUM TIME TO SERVE<br />

40 minutes<br />

APPLICATION FOR RENEWAL OF BUSINESS<br />

Requirements:<br />

a. Business Permit (prior year)<br />

b. Barangay Business Clearance (for the year)<br />

c. Audited Financial Statement (authenticated by BIR)<br />

d. Duplicate Copy the Annual / Monthly /or Quarter payments to the BIR<br />

e. Annual Building Inspection Certificate<br />

f. Fire Safety Inspection Certificate<br />

g. Locational Clearance<br />

h. Environmental Clearance<br />

HOW TO AVAIL OF THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL /<br />

EMPLOYEE TO SERVE<br />

1. APPLICATION FILING AND<br />

VERIFICATION (WITH COMPLETE<br />

REQUIREMENTS / CLEARANCES)<br />

10 minutes Ms. Wilma T. Amoranto<br />

Administrative Aide IV<br />

2. ASSESSMENT 10 minutes Mr. Arnulfo Peñafiel<br />

Revenue Collection Clerk<br />

4. PAYMENT OF FEES AND TAX<br />

(ONE TIME PAYMENT)<br />

CLAIMING OF MAYOR’S PERMIT<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

10 minutes<br />

40 minutes<br />

Mr. Engelbert Robles<br />

Local Revenue Collection<br />

Clerk I<br />

Mr. Winifredo Ocampo<br />

Licensing Officer I<br />

APPLICATION FOR RETIREMENT / CLOSURE OF BUSINESS<br />

ABOUT THE SERVICE:<br />

127


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Closure applied when the individual or corporation, temporarily / permanently stopped<br />

the business operation.<br />

REQUIREMENTS:<br />

a. Latest Business Permits<br />

b. Affidavit of Closure<br />

c. Audited Financial Statement (authenticated by B.I.R.)<br />

HOW TO AVAIL OF THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMISSION OF REQUIREMENTS<br />

FOR VERIFICATION ASSESSMENT<br />

5 minutes Ms. Wilma T. Amoranto<br />

Administrative Aide IV<br />

2. PAYMENT OF FEES / TAXES Treasurer’s Office<br />

3. CLAIMING OF CERTIFICATE OF<br />

BUSINESS CLOSURE<br />

3 minutes Mr. Winifredo A. Ocampo Jr.<br />

Licensing Officer I<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

CERTIFICATION OF NO BUSINESS<br />

ABOUT THE SERVICE:<br />

Refers to the certification given to the indigent for scholarship grants or medical<br />

purposes.<br />

Requirements:<br />

a. Barangay Clearance Certificate<br />

b. DSWD Certification of Indigency<br />

HOW TO AVAIL OF THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMISSION OF THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND ASSESSMENT<br />

5 minutes Ms. Wilma T. Amoranto<br />

Administrative Aide IV<br />

128


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. CLAIMING OF CERTIFICATE OF<br />

NO BUSINESS<br />

3 minutes Mr. Winifredo A. Ocampo Jr.<br />

Licensing Officer I<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

Section XVI. Market Office<br />

MARKET OFFICE<br />

Responsible Officer:<br />

MR. JOVEN T. GANA<br />

Market Administrator - OIC<br />

PERFORMANCE PLEDGES<br />

The Municipal Market Office and its staff are committed to give the best and highest<br />

quality service to its clients.<br />

FRONTLINE SERVICES:<br />

1. Application for Stall Tenancy<br />

2. Issues Certificate of Tenancy<br />

3. Maintenance of Stall Electrical Problems<br />

4. Maintenance of Market Stalls<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

APPLICATION FOR STALL TENANCY<br />

Refers to the application to occupy a stall in the market.<br />

a. DTI Registration<br />

b. Barangay Certification of Residency<br />

c. Community Tax Certificate<br />

d. Contract of Lease<br />

e. Official Receipt of Payment from the Treasurer’s Office<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. ISSUE APPLICATION FORM TO<br />

BE FILLED UP BY THE CLIENT<br />

1 minute Ms. ChonaT. Baybay<br />

Administrative Aide<br />

129


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. REFER CLIENT TO THE<br />

TREASURER’S OFFICE FOR<br />

PAYMENT OF THE NECESSARY<br />

FEES AND SIGNING OF CONTRACT<br />

OF LEASE<br />

Treasurer’s Office<br />

3. SUBMIT ALL THE<br />

REQUIREMENTS FOR REVIEW AND<br />

VERIFICATION<br />

5 minutes Mr. Joven T. Gana<br />

Market Administrator-OIC<br />

or<br />

Ms. Chona T. Baybay<br />

Administrative Aide<br />

4. ENCODING OF RECORDS ON THE<br />

COMPUTER<br />

10 minute Ms. Chona T. Baybay<br />

Administrative Aide<br />

5. AWARDING OF THE STALL AND<br />

ACCOMPANYING THE CLIENT TO<br />

THE SPECIFIED STALL<br />

15 minutes Mr. Joven T. Gana<br />

Market Administrator-OIC<br />

MAXIMUM TIME TO SERVE<br />

31 minutes<br />

ISSUES CERTIFICATE OF TENANCY<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

Refers to a document certifying the rightful tenant of a particular Stall.<br />

a. Photo copy of the Certificate of Award of Tenancy<br />

b. Official Receipt of the Updated Rental Fee<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS<br />

FOR REVIEW AND VERIFICATION<br />

3 minutes Mr. Joven T. Gana<br />

Market Administrator-OIC<br />

2. PREPARATION, ENCODING AND<br />

PRINTING OF THE CERTIFICATE<br />

5 minutes Ms. Chona T. Baybay<br />

Administrative Aide<br />

130


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. SIGNING AND RELEASING OF<br />

CERTIFICATE OF TENANCY<br />

3 minutes Mr. Joven T. Gana<br />

Market Administrator-OIC<br />

MAXIMUM TIME TO SERVE<br />

11 minutes<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

MAINTAINANCE OF STALL ELECTRICAL PROBLEMS<br />

Refers to minor repairs of the Stall Electrical Problems within the market premises.<br />

a. Written request from the Stall Owner.<br />

b. Proof of Stall Tenancy<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUEST FOR REVIEW<br />

AND VERIFICATION<br />

1 minute Mr. Joven T. Gana<br />

Market Administrator-OIC<br />

2. REFER THE REQUEST TO THE<br />

ENGINEERING DEPARTMENT<br />

Engineering Office<br />

3. ELECTRICIAN TO SUBMIT<br />

ACCOMPLISHMENT REPORT<br />

SIGNED BY THE STALL OWNER, TO<br />

THE MARKET ADMINISTRATION<br />

OFFICE, ON THE ASSIGNED TASK<br />

1 minute Mr. Joven T. Gana<br />

Market Administrator-OIC<br />

4. FILING OF COPY OF THE<br />

REQUEST TOGETHER WITH THE<br />

ACCOMPLISHMENT REPORT<br />

5 minutes Ms. Chona T. Baybay<br />

Administrative Aide<br />

MAXIMUM TIME TO SERVE<br />

7 minutes<br />

MAINTAINANCE OF MARKET STALLS<br />

131


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

Requirement:<br />

Refers to minor repairs of the stalls within the market premises.<br />

a. Written request from the Stall Owner.<br />

b. Proof of Stall Tenancy<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUEST FOR REVIEW<br />

AND VERIFICATION<br />

1 minute Mr. Joven T. Gana<br />

Market Administrator-OIC<br />

2. REFER THE REQUEST TO THE<br />

ENGINEERING DEPARTMENT<br />

Engineering Office<br />

3. SUBMIT ACCOMPLISHMENT<br />

REPORT SIGNED BY THE STALL<br />

OWNER, TO THE MARKET<br />

ADMINISTRATION OFFICE, ON THE<br />

ASSIGNED TASK<br />

1 minute Mr. Joven T. Gana<br />

Market Administrator-OIC<br />

4. FILING OF COPY OF THE<br />

REQUEST TOGETHER WITH THE<br />

ACCOMPLISHMENT REPORT<br />

5 minutes Ms. Chona T. Baybay<br />

Administrative Aide<br />

MAXIMUM TIME TO SERVE<br />

7 minutes<br />

Section XVII. Planning & Development Office<br />

PLANNING AND DEVELOPMENT OFFICE<br />

Responsible Officer:<br />

MR. ROMEO M. ALILIO<br />

Municipal Planning & Development Coordinator<br />

PERFORMANCE PLEDGES<br />

The Municipal Planning and Development Office and its staff are committed to give the<br />

best and the highest quality of service to the client.<br />

132


FRONTLINE SERVICES:<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

1. Issues Zoning Clearance for Business Permit<br />

2. Issues Certificate of Site Zoning Classification<br />

3. Issues Locational / Zoning Clearance for Building Permit<br />

4. Issues Development Permit<br />

5. Issues Certificate of Non-Conformance<br />

6. Issues Alteration Permit<br />

ABOUT THE SERVICE:<br />

ZONING CLEARANCE FOR BUSINESS PERMIT<br />

Refers to the clearance issued to ensure that the enterprise is allowed in the chosen<br />

location of the business to be established.<br />

Requirements:<br />

a. Business License Application/Assessment Form (New Business)<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. PROCEED TO THE MPDO<br />

Go to a MPDO frontline staff and present<br />

your Business License Application Form.<br />

1 minutes Ms. Marissa A. Andaya<br />

Administrative Aide IV<br />

2. REVIEW OF DOCUMENTS<br />

Zoning official checks the location of the<br />

business against the land use plan.<br />

3 minutes Ms. Gina C. Gonzales<br />

Draftsman I<br />

3. SITE INSPECTION (Optional)<br />

If site inspection is required, frontline<br />

officer refers the same to the MPDC,<br />

zoning official or their authorized<br />

representative. Site inspection is usually<br />

required for new enterprises.<br />

1 hours Mr. Vernon T. Reyes<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

4. PROCESSING OF DOCUMENTS<br />

Frontline personnel processes and records<br />

transaction.<br />

3 minutes Mr. Vernon T. Reyes<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

133


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

5. PAYMENT OF FEES Treasurer’s office<br />

6. APPROVAL<br />

The MPDC approves the clearance.<br />

3 minutes Mr. Romeo M. Alilio<br />

MPDC<br />

MAXIMUM TIME TO SERVE 1 hour & 10<br />

minutes<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

CERTIFICATE OF SITE ZONING CLASSIFICATION<br />

Site Zoning Classification is requested for record and reference purposes.<br />

a. Letter request addressed to the Municipal Planning and Development<br />

Coordinator<br />

b. Lot Plan with vicinity map drawn to scale signed by a Geodetic Engineer<br />

c. Transfer Certificate of Title or Deed of Sale<br />

d. Real Property Tax Declaration<br />

e. Certificate of Real Property Tax Payment<br />

f. Special Power of Attorney of Landowner’s authorized representative, if any<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMISSION OF REQUEST<br />

LETTER<br />

Submit letter-request together with the<br />

requirements.<br />

2 minutes Ms. Marissa A. Andaya<br />

Administrative Aide IV<br />

or<br />

Ms. Gina C. Gonzales<br />

Draftsman I<br />

2. REVIEW, VERIFICATION AND<br />

ASSESSMENT OF FEES<br />

MPDO staff does research, review, verify<br />

and assess fee.<br />

5 minutes Mr. Vernon T. Reyes<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

134


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

3. PAYMENT OF FEES<br />

Applicant pay the requisite fee and secure<br />

official receipt.<br />

Treasurer’s Office<br />

4. ISSUANCE OF CERTIFICATE<br />

Applicant receives the Certificate of Site<br />

Zoning Classification.<br />

3 minutes Mr. Romeo M. Alilio<br />

MPDO<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

LOCATIONAL / ZONING CLEARANCE FOR BUILDING PERMIT<br />

ABOUT THE SERVICE:<br />

All enterprises and private persons constructing a new building or applying for<br />

expansion / renovation are required to secure a zoning clearance upon application for building<br />

permit. This should be done before the start of construction to ensure that the building/business<br />

is allowed in the chosen location as per the municipal Comprehensive Land Use Plan (CLUP).<br />

Requirements:<br />

a. Application Form for locational/zoning clearance, duly notarized - 3 copies<br />

b. Building Plan duly signed by a Civil Engineer - 1 set<br />

c. Perspective duly signed by a Civil Engineer - 1 set<br />

d. Lot Plan - 1 copy<br />

e. Bill of Materials - 1 copy<br />

f. Specifications - 1 copy<br />

g. Transfer Certificate of Title or Deed of Sale - 1 copy<br />

h. Real Property Tax Declaration - 1 copy<br />

i. Environmental Clearance Certificate (ECC), when applicable<br />

j. Barangay Clearance / Resolution<br />

k. If lot is not owned:<br />

- Contract of Lease - 1 copy<br />

- Authorization to occupy lot<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMISSION OF REQUIREMENTS<br />

Bring your notarized application form<br />

3 minutes Ms. Marissa A. Andaya<br />

Administrative Aide IV<br />

135


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

together with all the requirements.<br />

or<br />

Ms. Gina C. Gonzales<br />

Draftsman I<br />

2. REVIEW AND VERIFICATION<br />

Officer-In-Charge reviews and verifies<br />

submitted documents.<br />

5 minutes Mr. Vernon T. Reyes<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

3. ASSESSMENT OF FEES<br />

Have your clearance fees assessed.<br />

3 minutes Mr. Vernon T. Reyes<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

4. PAYMENT OF FEES<br />

Proceed to the Municipal Treasurer’s<br />

Office; pay the requisite fees and secure<br />

an Official Receipt.<br />

Treasurer’s Office<br />

5. PREPARATION OF LOCATIONAL<br />

CLEARANCE<br />

Present the Official Receipt and officerin-charge<br />

prepares, process and records<br />

Locational Clearance.<br />

5 minutes Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

6. APPROVAL OF LOCATIONAL<br />

CLEARANCE<br />

Officer-in-charge secures the signature of<br />

the MPDC and the Municipal Mayor<br />

2 minutes Mr. Romeo M. Alilio<br />

MPDO<br />

and<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

MAXIMUM TIME TO SERVE<br />

18 minutes<br />

DEVELOPMENT PERMIT<br />

ABOUT THE SERVICE<br />

136


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

All enterprises and private persons are required to secure Development Permit in<br />

developing a subdivision project. or industrial estate and or whatever purposes. This should be<br />

done before the start of construction to ensure that the project is allowed in the chosen location<br />

as per the municipal Comprehensive Land Use Plan (CLUP).<br />

Requirements:<br />

1. All requirements for application for Locational Clearance<br />

2. Subdivision development plan, Civil, Sanitary Works Design<br />

a. At least 3 copies of road (geometric and structural)<br />

b. At least 3 copies of storm drainage and sanitary sewer system<br />

c. At least 3 copies of site grading<br />

d. At least 3 copies of water system layout<br />

3. Certified true copy of Tax Declaration<br />

4. Certified true copy of ECC or CNC<br />

5. At least 2 copies of Project Description for projects having an area of 1 hectare<br />

6. Plans, specification, bill of materials and cost estimates duly signed and sealed by<br />

appropriate licensed professionals<br />

7. Application of permit to drill from NWRB<br />

8. Traffic Impact Assessment (TIA) for subdivision projects 30 hectares and above<br />

9. List of names of professionals who signed the plans and other similar documents in<br />

connection with application filed<br />

10. Sangguniang Bayan Resolution approving Development<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMISSION OF REQUIREMENTS<br />

Submit all the requirements.<br />

3 minutes Ms. Marissa A. Andaya<br />

Administrative Aide IV<br />

or<br />

Ms. Gina C. Gonzales<br />

Draftsman I<br />

2. REVIEW AND VERIFICATION<br />

Officer-in-charge reviews and verifies<br />

submitted requirements.<br />

5 minutes Mr. Vernon T. Reyes/<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

3. ASSESSMENT OF FEES<br />

Have your permit fees assessed.<br />

3 minutes Mr. Vernon T. Reyes/<br />

Administrative IV<br />

or<br />

137


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

4. PAYMENT OF FEES<br />

Proceed to the Municipal Treasurer’s<br />

office; pay the requisite fees and secure an<br />

Official Receipt.<br />

Treasurers Office<br />

5. PREPARATION OF<br />

DEVELOPMENT PERMIT<br />

Present the Official Receipt and officerin-charge<br />

prepares, processes and records<br />

Development Permit.<br />

5 minutes Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

6 APPROVAL OF DEVELOPMENT<br />

PERMIT<br />

Officer-in-charge secures the signature of<br />

the MPDC and the Municipal Mayor.<br />

2 minutes Mr. Romeo M. Alilio<br />

MPDO<br />

and<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

MAXIMUM TIME TO SERVE<br />

18 minutes<br />

ABOUT THE SERVICE:<br />

CERTIFICATE OF NON-CONFORMANCE<br />

Owners of all uses existing prior to the approval of the Zoning Ordinance which do not<br />

conform in a zone as per provision of the said ordinance are required to secure Certificate of<br />

Non-Conformance.<br />

Requirements:<br />

a. Barangay Certification that certify the structure or activity involved is existing<br />

prior to the approval of Zoning Ordinance.<br />

b. Location Map<br />

c. Tax Declaration<br />

d. Latest Tax Receipt<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

138


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

1. SUBMISSION OF REQUIREMENTS<br />

Submit all the requirements.<br />

2 minutes Ms. Marissa A. Andaya<br />

Administrative Aide IV<br />

or<br />

Ms. Gina C. Gonzales<br />

Draftsman I<br />

2. REVIEW AND VERIFICATION<br />

Officer-in-charge reviews and verifies<br />

submitted requirements.<br />

5 minutes Mr. Vernon T. Reyes/<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

3. ASSESSMENT OF FEES<br />

Have your certification fee assessed.<br />

2 minutes Mr. Vernon T. Reyes/<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

4. PAYMENT OF FEES<br />

Proceed to the Municipal Treasurer’s<br />

Office; pay the requisite fees and secure<br />

an Official Receipt.<br />

Treasurer’s Office<br />

5. PREPARATION OF CERTIFICATE<br />

OF NON-CONFORMANCE<br />

Present the Official Receipt and officerin-charge<br />

prepares, process and records<br />

Development Permit.<br />

5 minutes Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

6. APPROVAL OF CERTIFICATE OF<br />

NON-CONFORMANCE<br />

Officer-in-charge secures the signature of<br />

the MPDC and the Municipal Mayor.<br />

5 minutes Mr. Romeo M. Alilio<br />

MPDO<br />

and<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

ALTERATION PERMIT<br />

139


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

Owner or Developers are required to secure Alteration Permit if there are changes or<br />

alteration in their approved subdivision plan.<br />

Requirements:<br />

a. Altered Plan (Subdivision Development Plan)<br />

b. Sangguniang Bayan Resolution approving Alteration Plan.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMISSION OF REQUIREMENTS<br />

Submit all the requirements.<br />

3 minutes Ms. Marissa A. Andaya<br />

Administrative Aide IV<br />

or<br />

Ms. Gina C. Gonzales<br />

Draftsman I<br />

2. REVIEW AND VERIFICATION<br />

Officer-in-charge reviews and verifies<br />

submitted requirements.<br />

5 minutes Mr. Vernon T. Reyes/<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

3. ASSESSMENT OF FEES<br />

Have your permit fees assessed.<br />

3 minutes Mr. Vernon T. Reyes/<br />

Administrative IV<br />

or<br />

Mr. Ericson V. Mardo<br />

Statistician Aide<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

4. PAYMENT OF FEES<br />

Proceed to the Municipal Treasurer’s<br />

Office; pay the requisite fees and secure<br />

an Official Receipt.<br />

Treasurers Office<br />

5. PREPARATION OF ALTERATION<br />

PERMIT<br />

5 minutes Mr. Ericson V. Mardo<br />

Statistician Aide<br />

<strong>14</strong>0


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Present the Official Receipt and officerin-charge<br />

prepares, processes and records<br />

Deve3lopment Permit.<br />

or<br />

Mr. Severo S. Bulahio<br />

Project Development Officer I<br />

6. APPROVAL OF ALTERATION<br />

PERMIT<br />

Officer-in-charge secures the signature of<br />

the MPDC and the Municipal Mayor.<br />

MAXIMUM TIME TO SERVE<br />

2 minutes Mr. Romeo M. Alilio<br />

MPDO<br />

and<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

18 minutes<br />

Section XVIII.<br />

Public Employment and Services Office<br />

PUBLIC EMPLOYMENT SERVICE OFFICE<br />

Responsible Officer:<br />

MS. LOTUS T. SARDIDO<br />

PESO Manager<br />

PERFORMANCE PLEDGES<br />

The Public Employment Service Office and its staff are committed to deliver the best<br />

and the highest quality service to its clients.<br />

It is a non-free charging multi-employment service facility or entity established or<br />

accredited pursuant to Republic Act No. 8759, otherwise known as the PESO Act of 1999.<br />

FRONTLINE SERVICES:<br />

1. Issuance of Mayor’s Clearance<br />

2. Issuance of Job Recommendation<br />

ABOUT THE SERVICE:<br />

MAYOR’S CLEARANCE<br />

Refers to clearance issued by the Office of the Mayor for those persons intending to<br />

work locally or abroad and for those who want to secure firearms permit.<br />

Requirements:<br />

a. Original Copy of Court (MCTC) Clearance<br />

b. Latest Community Tax Certificate<br />

c. Barangay Clearance<br />

d. Official Receipt from the Treasurer’s Office<br />

HOW TO AVAIL OF THE SERVICE:<br />

STEPS TO FOLLOW RESPONSE PERSONNEL / EMPLOYEE<br />

<strong>14</strong>1


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

TIME<br />

TO SERVE<br />

1. PRESENT THE BARANGAY<br />

CLEARANCE TO THE<br />

OFFICER/CLERK<br />

5 minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

2. VERIFICATION OF THE<br />

PRESENTED DOCUMENTS<br />

3 minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

3. SECURE COURT CLEARANCE<br />

FROM THE MCTC<br />

Lea Ambojia<br />

Court Clerk II<br />

4. PAY THE FEE AT THE<br />

TREASURER’S OFFICE<br />

Treasurer’s Office<br />

5. PRESENT THE COURT<br />

CLEARANCE AND RECEIPT TO THE<br />

OFFICER/CLERK<br />

2 minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

6. VERIFICATION OF THE<br />

PRESENTED DOCUMENTS<br />

3 minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

7. PREPARATION OF CLEARANCE<br />

CERTIFICATION<br />

2 minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

8. APPROVAL OF MUNICIPAL<br />

MAYOR<br />

2 minutes<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

<strong>14</strong>2


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

9. RECORD ALL THE DETAILED<br />

INFORMATION IN THE LOGBOOK<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

10. RELEASE OF CLEARANCE OR<br />

CERTIFICATION<br />

2minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

MAXIMUM TIME TO SERVE<br />

19 minutes<br />

JOB RECOMMENDATION<br />

ABOUT THE SERVICE:<br />

Refers to the letter issued by the Office of the Mayor addressed the Manager of the<br />

company where an individual is applying.<br />

Requirements: (No fee)<br />

a. Complete Bio-data or Curriculum Vitae<br />

b. Barangay Clearance<br />

c. Other relevant documents<br />

HOW TO AVAIL OF THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. PRESENT ALL THE REQUIRED<br />

DOCUMENTS TO THE<br />

OFFICER/CLERK<br />

3 minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

2. VERIFICATION OF THE<br />

PRESENTED DOCUMENTS<br />

3 minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

3. PREPARATION OF THE<br />

5 minutes<br />

Lotus T. Sardido<br />

<strong>14</strong>3


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

RECOMMENDATION LETTER<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

4 APPROVAL OF MUNICIPAL<br />

MAYOR<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

5. RECORD ALL THE DETAILED<br />

INFORMATION IN THE LOGBOOK<br />

2 minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

6. RELEASE OF THE DOCUMENT<br />

NEEDED<br />

2 minutes<br />

Lotus T. Sardido<br />

PESO Manager<br />

or<br />

Joanna Rose Esguerra<br />

PESO Staff<br />

MAXIMUM TIME TO SERVE<br />

15 minutes<br />

Section XIX.<br />

Public Information Office<br />

PUBLIC INFORMATION OFFICE<br />

Responsible Officer:<br />

MS. YONNIE C. GANZON<br />

Public Information and Assistance Officer<br />

PERFORMANCE PLEDGES<br />

The Public Information Office and its staff are committed to give the best and highest<br />

quality of service to its clients.<br />

FRONTLINE SERVICES:<br />

1. Public Assistance<br />

A. Financial Assistance<br />

A1. Medical Assistance<br />

A2. Burial Assistance<br />

A3. Educational Assistance<br />

B. Request for the use of the Municipal Bus<br />

C. Permit to conduct Parade, Motorcade and Rallies<br />

D. Request for the use of Sound System<br />

<strong>14</strong>4


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

E. Permit to use Stage or any of the street within the municipality<br />

F. Request for Medals and Trophies<br />

G. Request for documents and other documentation materials<br />

2. Solemnization of Marriage<br />

ABOUT THE SERVICE:<br />

PUBLIC ASSISTANCE<br />

Are services being offered by the Office of the Municipal Mayor.<br />

A. FINANCIAL ASSISTANCE<br />

A1. MEDICAL ASSISTANCE:<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

A help given to sick and needy constituents.<br />

a. Endorsement from the Barangay Captain concerned.<br />

b. Medical Abstract<br />

c. Request Letter addressed to the Municipal Mayor<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

3 minutes Ms. Josephine G<br />

Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

2. THE CLIENT IS ENDORSED TO<br />

THE DSWD FOR ISSUANCE OF CASE<br />

STUDY<br />

DSWD<br />

3. COME BACK TO THE OFFICE OF<br />

THE MAYOR WITH THE REQUIRED<br />

VOUCHER FOR SIGNATURE<br />

Municipal Mayor<br />

4. REFER TO THE BUDGET,<br />

ACCOUNTING AND TREASURY<br />

Budget Office<br />

<strong>14</strong>5


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

OFFICES FOR RECORDING AND<br />

CONTROL AND PREPARATION OF<br />

THE CHECK<br />

Accounting Office<br />

Treasurer’s Office<br />

5. SIGNING OF THE CHECK BY THE<br />

MUNICIPAL TREASURER AND THE<br />

MUNICIPAL MAYOR<br />

Treasurer’s Office<br />

Municipal Mayor<br />

6. RELEASE OF THE CHECK Treasurer’s Office<br />

MAXIMUM TIME TO SERVE<br />

3 minutes<br />

A2. BURIAL ASSISTANCE<br />

ABOUT THE SERVICE:<br />

Refers to financial assistance given to immediate family members or relatives of the<br />

deceased to augment their expenditures during the wake or burial.<br />

Requirement:<br />

a. Death Certificate duly signed by the Embalmer and the Municipal Health<br />

Officer.<br />

HOW TO AVAIL THE SERVICE :<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENT FOR<br />

REVIEW AND VERIFICATION<br />

1 minute Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Pearl B. Joyce Batutay<br />

Administrative Aide<br />

2. RELEASE OF RICE AND/OR<br />

GROCERIES<br />

2 minutes Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Pearl B. Joyce Batutay<br />

Administrative Aide<br />

MAXIMUM TIME TO SERVE<br />

3 minutes<br />

A3. EDUCATIONAL ASSISTANCE<br />

<strong>14</strong>6


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

Refers to financial assistance given to deserving students.<br />

a. Original Report Card (for verification only)<br />

b. Certified True Copy of the Report Card<br />

c. Certification from the School Registrar that the applicant belongs / qualifies to<br />

the top 10% of the class<br />

d. Certification of Indigency from the local DSWD<br />

e. Income Tax Return of Parent<br />

f. Photo Copy of Live Birth Certificate<br />

g. Barangay Certification of residency<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes Ms. Rosario S. Jose<br />

Administrative Aide<br />

2. REFER THE CLIENT TO THE<br />

CHAIRMAN OF THE COMM. ON<br />

EDUCATION FOR THE PROCESSING<br />

OF DOCUMENTS<br />

Sangguniang Bayan Chairman,<br />

Comm. on Education<br />

3. SSCHEDULE THE STUDENT FOR<br />

QUALIFYING EXAMS<br />

Cavite State University –<br />

Silang Campus<br />

4. PREPARATION AND POSTING ON<br />

THE BULLETIN BOARD OF THE<br />

NAMES OF THOSE WHO PASSED<br />

THE QUALIFYING EXAMS<br />

30 minutes Ms. Rosario S. Jose<br />

Administrative Aide<br />

5. FINAL INTERVIEW Sangguniang Bayan Chairman<br />

and Members of the Comm. on<br />

Education<br />

6. PREPARATION AND POSTING OF<br />

THE NAMES OF QUALIFIED<br />

SCHOLARS<br />

30 minutes Ms. Rosario S. Jose<br />

Administrative Aide<br />

<strong>14</strong>7


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

7. PREPARATION AND PROCESSING<br />

OF THE VOUCHERS FOR PAYMENT<br />

4 hours Ms. Rosario S. Jose<br />

Administrative Aide<br />

8. INFORMATION DISSEMINATION<br />

REGARDING THE SCHEDULE OF<br />

RELEASE OF EDUCATIONAL<br />

ASSISTANCE<br />

2 hours Ms. Rosario S. Jose<br />

Administrative Aide<br />

9. RELEASE OF EDUCATIONAL<br />

ASSISTANCE<br />

2 hours Municipal Mayor w/ the<br />

Sangguniang Bayan Committee<br />

on Education Members<br />

MAXIMUM TIME TO SERVE 9 hours & 5<br />

minutes<br />

B. REQUEST FOR THE USE OF MUNICIPAL BUS<br />

ABOUT THE SERVICE:<br />

Refers to the use of the Municipal Bus.<br />

Requirement:<br />

a. Request letter addressed to the Mayor indicating the when, where, and why.<br />

HOW TO AVAIL THE SERVICE :<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENT 1 minute Ms. Josephine G<br />

Madlangsakay<br />

Private Secretary II<br />

2. CHECK THE SCHEDULE OF THE<br />

AVAILABILITY OF THE BUS<br />

5 minutes Ms. Josephine G<br />

Madlangsakay<br />

Private Secretary II<br />

3. APPROVAL AND SCHEDULING OF<br />

THE BUS<br />

2 minutes Ms. Josephine G<br />

Madlangsakay<br />

Private Secretary II<br />

<strong>14</strong>8


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. THE APPLICANT SHOULDERS THE<br />

FEES FOR THE DRIVERS AND<br />

GASOLINE<br />

Client<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

C. PERMIT TO CONDUCT PROCESSIONS, PARADE, MOTORCADE AND<br />

RALLIES<br />

ABOUT THE SERVICE:<br />

Upon the request of the public and private institutions, business establishments and<br />

religious institutions, the office of the mayor processes and approves the request for<br />

processions, parade, motorcade and rallies.<br />

Requirement:<br />

a. Letter request addressed to Mayor with the detailed information.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 2 minutes Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

or<br />

Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

2. CHECK IF THERE ARE<br />

SCHEDULED ACTIVITIES ON THE<br />

REQUESTED DATE AND TIME<br />

2 minutes Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

or<br />

Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

3. PAY THE REQUIRED FEE Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

or<br />

Ms. Josephine G Madlangsakay<br />

<strong>14</strong>9


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Private Secretary II<br />

5. PREPARATION AND PRINTING<br />

OF THE PERMIT<br />

5 minutes Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

6. APPROVAL AND SIGNING OF<br />

THE PERMIT<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

7. REQUEST ASSISTANCE FROM<br />

THE STMO FOR THE REQUESTED<br />

ACTIVITY<br />

5 minutes Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

or<br />

Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

MAXIMUM TIME TO SERVE<br />

15 minutes<br />

D. REQUEST FOR THE USE OF SOUND SYSTEM<br />

ABOUT THE SERVICE<br />

Request by private individuals, companies, private or public schools for the use of<br />

sound system.<br />

Requirement:<br />

a. Letter request with the detailed information.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUEST FOR<br />

VERIFICATION AND REVIEW<br />

3 minutes Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Rosario S. Jose<br />

Admin. Aide<br />

2. CHECK THE AVAILABILITY OF<br />

THE SOUND SYSTEM<br />

5 minutes Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Rosario S. Jose<br />

Admin. Aide<br />

150


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. APPROVAL OF THE REQUEST Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

4. RELEASE OF THE SOUND SYSTEM Mr. Reynaldo Eusebio<br />

Admin. Aide<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

E. PERMIT TO USE THE STAGE OR ANY STREET WITHIN THE<br />

MUNICIPALITY<br />

ABOUT THE SERVICE:<br />

Refers to the permit issued by the office to the requesting party for the use of the stage<br />

or street for a particular event.<br />

Requirement:<br />

a. Letter request specifying the event.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUEST LETTER FOR<br />

VERIFICATION AND REVIEW<br />

3 minutes Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

2. CHECK AVAILABILITY OF THE<br />

VENUE<br />

5 minutes Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

3. PAYMENT OF FEES Treasurer’s Office<br />

4. PRESENT OFFICIAL RECEIPT OF<br />

PAYMENT<br />

1 minute Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

151


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

5. PREPARATION OF PERMIT 5 minutes Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

6. APPROVAL OF THE PERMIT Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

7. RELEASE OF PERMIT 1 minute Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

MAXIMUM TIME TO SERVE<br />

15 minutes<br />

F. REQUEST FOR MEDALS AND TROPHIES<br />

ABOUT THE SERVICE:<br />

Request by private individuals, companies, private or public schools for educational or<br />

sports events.<br />

Requirement:<br />

a. Letter request indicating the number of medals and trophies.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER OF REQUEST<br />

FOR VERIFICATION<br />

2 minutes Ms. Josephine G. Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Rosario S. Jose<br />

Admin. Aide<br />

2. APPROVAL BY MAYOR Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

3. PREPARATION OF PURCHASE<br />

REQUEST AND OTHER<br />

DOCUMENTS<br />

30 minutes Ms. Pearl B. Joyce Batutay<br />

Admin. Aide<br />

152


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. PURCHASE OF THE REQUESTED<br />

MEDALS AND TROPHIES<br />

GSO<br />

5. RELEASE OF MEDALS AND<br />

TROPHIES<br />

3 minutes Ms. Josephine G. Madlangsakay<br />

Private Secretary II<br />

MAXIMUM TIME TO SERVE<br />

35 minutes<br />

G. REQUEST FOR DOCUMENTS AND OTHER DOCUMENTATION<br />

MATERIALS<br />

ABOUT THE SERVICE:<br />

Requirement:<br />

Refers to documents about the municipality.<br />

a. Letter request.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST FOR<br />

VERIFICATION AND REVIEW<br />

3 minutes Ms. Josephine G. Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

2. CHECK AVAILABILITY OF THE<br />

DOCUMENTS<br />

10 minutes Ms. Josephine G Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

3. RELEASING OF REQUESTED<br />

DOCUMENTS<br />

2 minutes Ms. Josephine G. Madlangsakay<br />

Private Secretary II<br />

or<br />

Ms. Yonnie C. Ganzon<br />

Admin. Officer I<br />

MAXIMUM TIME TO SERVE<br />

15 minutes<br />

153


ABOUT THE SERVICE:<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

A service where a couple is married.<br />

Requirements: (Marriage)<br />

SOLEMNIZATION OF MARRIAGE<br />

a. Marriage License<br />

b. Affidavit of Cohabitation, if couple is covered by Art. 34.<br />

c. Certificate of No Marriage (CENOMAR)<br />

d. Birth Certificate<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS FOR REVIEW AND<br />

VERIFICATION<br />

3 minutes Ms. Aurora Ambulo<br />

Admin. Aide<br />

2. SCHEDULING OF THE<br />

SOLEMNIZATION OF MARRIAGE<br />

2 minutes Ms. Aurora Ambulo<br />

Admin. Aide<br />

3. PREPARATION OF THE<br />

MARRIAGE CONTRACT<br />

5 minutes Ms. Aurora Ambulo<br />

Admin. Aide<br />

4. ACTUAL SOLEMNIZATION OF<br />

MARRIAGE<br />

30 minutes Municipal Mayor<br />

5. SIGNING OF THE MARRIAGE<br />

CONTRACT BY SOLEMNIZING<br />

OFFICER<br />

2 minutes Municipal Mayor<br />

6. BRING MARRIAGE CONTRACT<br />

TO THE MCR FOR REGISTRATION<br />

Municipal Civil Registrar<br />

7. INSTRUC COUPLE TO RETURN<br />

AFTER ONE (1) WEEK TO GET THE<br />

MARRIAGE CERTIFICATE<br />

2 minutes Ms. Aurora Ambulo<br />

Admin. Aide<br />

8. RELEASE OF MARRIAGE 3 minutes Ms. Aurora Ambulo<br />

154


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

CERTIFICATE<br />

Admin. Aide<br />

MAXIMUM TIME TO SERVE<br />

47 minutes<br />

Section XX.<br />

Silang Traffic Management Office<br />

SILANG TRAFFIC MANAGEMENT OFFICE<br />

Responsible Officer:<br />

MR. VIRGILIO C. ALMAZAN<br />

Executive Director<br />

PERFORMANCE PLEDGES<br />

The Silang Traffic Management Office and its staff are committed to give the best and<br />

highest quality service to its clients.<br />

FRONTLINE SERVICES:<br />

1. Traffic Assistance<br />

2. Traffic Escorting<br />

3. Traffic Apprehensions<br />

4. Conducts Seminars on Traffic Rules and Regulations<br />

ABOUT THE SERVICE:<br />

Requirement:<br />

TRAFFIC ASSISTANCE<br />

Provide supervision, control and direction to motorists and the conveying public.<br />

a. Letter or Verbal Request<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 1 minute Mr. Nestor P. Ramos<br />

Traffic Aide I<br />

2. REQUEST WILL BE FORWARDED<br />

TO THE EXECUTIVE DIRECTOR,<br />

1 minute Mr. Virgilio C. Almazan<br />

Executive Director<br />

155


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

SILANG TRAFFIC MANAGEMENT<br />

OFFICE<br />

3. EXECUTIVE DIRECTOR WILL<br />

DISPATCH A TEAM TO THE AREA<br />

SUBJECT OF THE REQUEST<br />

5 minutes Mr. Virgilio C. Almazan<br />

Executive Director<br />

4. TRAFFIC ENFORCEMENT TEAM<br />

WILL PROCEED TO THE AREA<br />

5. CONDUCT OF THE TRAFFIC<br />

ASSISTANCE<br />

10 minutes Mr. Jaime M. Donato<br />

Traffic Supervisor<br />

15 minutes Mr. Jaime M. Donato<br />

Traffic Supervisor<br />

MAXIMUM TIME TO SERVE<br />

32 minutes<br />

TRAFFIC ESCORTING<br />

ABOUT THE SERVICE:<br />

Provide escort to VIP’s from the boundary of the municipality up to the area of<br />

engagement within the municipality.<br />

Requirement:<br />

a. Letter or Verbal Request<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 1 minute Mr. Nestor P. Ramos<br />

Traffic Aide I<br />

2. REQUEST WILL BE FORWARDED<br />

TO THE EXECUTIVE DIRECTOR,<br />

SILANG TRAFFIC MANAGEMENT<br />

OFFICE<br />

1 minute Mr. Virgilio C. Almazan<br />

Executive Director<br />

3. EXECUTIVE DIRECTOR WILL<br />

DISPATCH A TEAM TO THE AREA<br />

SUBJECT OF THE REQUEST<br />

5 minutes Mr. Virgilio C. Almazan<br />

Executive Director<br />

156


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. TRAFFIC ENFORCEMENT TEAM<br />

WILL PROCEED TO THE AREA<br />

10 minutes Mr. Jaime M. Donato<br />

Traffic Supervisor<br />

5. CONDUCT OF THE ESCORT Mr. Jaime M. Donato<br />

Traffic Supervisor<br />

MAXIMUM TIME TO SERVE<br />

17 minutes<br />

TRAFFIC APPREHENSIONS<br />

ABOUT THE SERVICE:<br />

Implementation of the Municipal Ordinance and other related laws on traffic<br />

enforcement.<br />

Requirement:<br />

a. Citation Ticket<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. CLIENT TO PROCEED TO THE<br />

TREASURER’S OFFICE TO PAY THE<br />

CORRESPONDING FINE<br />

Treasurer’s Office<br />

2. PRESENT CITATION TICKET<br />

TOGETHER WITH THE OFFICIAL<br />

RECEIPT OF PAYMENT<br />

1 minute Mr. Jaime M. Donato<br />

Traffic Supervisor<br />

3. RECORDING OF THE NAME OF<br />

THE APPREHENDED PERSON ON<br />

THE LOGBOOK<br />

5 minutes Mr. Jaime M. Donato<br />

Traffic Supervisor<br />

4. RELEASE OF THE CONFISCATED<br />

LICENSE<br />

2 minutes Mr. Jaime M. Donato<br />

Traffic Supervisor<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

CONDUCTING SEMINARS ON TRAFFIC RULES AND REGULATIONS<br />

157


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

Conducts seminar on defensive driving and traffic rules and regulations.<br />

Requirement:<br />

a. Letter Request<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST 1 minute Mr. Nestor P. Ramos<br />

Traffic Aide I<br />

2. REQUEST WILL BE FORWARDED<br />

TO THE EXECUTIVE DIRECTOR,<br />

SILANG TRAFFIC MANAGEMENT<br />

OFFICE<br />

1 minute Mr. Virgilio C. Almazan<br />

Executive Director<br />

3. EXECUTIVE DIRECTOR WILL<br />

SCHEDULE THE DATE, TIME AND<br />

VENUE OF THE SEMINAR<br />

5 minutes Mr. Virgilio C. Almazan<br />

Executive Director<br />

4. CONDUCT OF THE SEMINAR<br />

PROPER<br />

8 hours Mr. Virgilio C. Almazan<br />

Executive Director<br />

MAXIMUM TIME TO SERVE 8 hours & 7<br />

minutes<br />

Section XXI.<br />

Social Welfare & Development Office<br />

SOCIAL WELFARE AND DEVELOPMENT OFFICE<br />

Responsible Officer:<br />

MS. RHODA C. BAUTISTA<br />

Municipal Social Welfare and Development Officer<br />

PERFORMANCE PLEDGES<br />

158


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

The Municipal Social Welfare and Development Office and its staff are committed to<br />

give the best and the highest quality of service to its constituents, much more to the indigent<br />

and needy people of the Municipality.<br />

FRONTLINE SERVICES:<br />

1. Assistance to individual on crisis situation<br />

A. Medical Assistance<br />

B. Burial Assistance<br />

C. Financial Assistance<br />

D. Emergency Shelter Assistance<br />

E. Transportation Assistance<br />

2. Social Case Study report<br />

3. Issuance of Certificate of Indigency<br />

4. Issuance of Identification Card<br />

A. Senior Citizen<br />

B. Solo Parent<br />

C. Persons with disability<br />

5. Day Care Service<br />

6. Endorsement Letter / Referrals<br />

7. Diversion Program for Children in conflict with the Law (CILL)<br />

8. Assistance / Intervention to Abused Children<br />

9. Pre-Marriage Counseling Service<br />

10. Practical Skills Training and Development<br />

ASSISTANCE TO INDIVIDUAL ON CRISIS SITUATION<br />

A. MEDICAL ASSISTANCE:<br />

ABOUT THE SERVICE:<br />

A limited financial assistance extended to the qualified indigent and needy clients, to<br />

augment their medical expenses.<br />

Requirements:<br />

a. Letter request from client to Municipal Official<br />

b. Medical Certificate / Medical Abstract / Protocol (Chemotherapy, Dialysis,<br />

Operation, etc.)<br />

c. Statement of Account from hospital<br />

d. Barangay Certification that the client is indigent<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS 3 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

159


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

2. VERIFCATION AND REVIEW OF<br />

ALL DOCUMENTS<br />

5 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

3. INITIAL CASE INTERVIEW /<br />

ANALYSIS AND COUNSELING<br />

15 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

4. IF NEEDED, CONDUCT HOME<br />

VISIT FOR CONFIRMATION /<br />

VERIFICATION<br />

2 hours Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

5. FEEDBACK REPORT 5 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

6. PROCESSING OF DOCUMENTS 5minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

7. RELEASING OF FINANCIAL<br />

STATEMENT<br />

Treasurer’s Office<br />

MAXIMUM TIME TO SERVE 2 hours & 33<br />

minutes<br />

B. BURIAL ASSISTANCE:<br />

ABOUT THE SERVICE:<br />

160


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

A limited financial assistance given to the family of a deceased person to augment the<br />

funeral expenses.<br />

Requirements:<br />

a. Letter Request of client addressed to Municipal Official<br />

b. Death Certificate – Certified True Copy<br />

c. Barangay Certification that client is indigent<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

3 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Lanie Detruz<br />

OSCA Clerk<br />

2. VERIFICATION AND REVIEW OF<br />

ALL THE DOCUMENTS<br />

5 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Lanie Detruz<br />

OSCA Clerk<br />

3. INITIAL CASE INTERVIEW /<br />

ANALYSIS AND COUNSELING<br />

15 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Lanie Detruz<br />

OSCA Clerk<br />

4. IF NEEDED, CONDUCT HOME<br />

VISIT FOR CONFIRMATION /<br />

VERIFICATION<br />

2 hours Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

161


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

5. FEEDBACK REPORT 5 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

6. PROCESSING OF DOCUMENTS 5minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Lanie Detruz<br />

OSCA Clerk<br />

7. RELEASING OF FINANCIAL<br />

ASSISTANCE<br />

Treasurer’s Office<br />

MAXIMUM TIME TO SERVE<br />

2 hours and<br />

33 minutes<br />

C. FINANCIAL ASSISTANCE:<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

Refers to monetary consideration given to a qualified individual.<br />

a. Letter request addressed to Municipal Official<br />

b. Barangay Certification that client is indigent<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

3 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

162


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. VERIFICATION AND REVIEW OF<br />

ALL THE DOCUMENTS<br />

5 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

3. INITIAL CASE INTERVIEW /<br />

ANALYSIS AND COUNSELING<br />

15 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

4. IF NEEDED, CONDUCT HOME<br />

VISIT FOR CONFIRMATION /<br />

VERIFICATION<br />

2 hours Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

5. FEEDBACK REPORT 5 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

6. PROCESSING OF DOCUMENTS 5minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

7. RELEASING OF FINANCIAL<br />

ASSISTANCE<br />

Treasurer’s Office<br />

MAXIMUM TIME TO SERVE<br />

2 hours and<br />

33 minutes<br />

D. EMERGENCY SHELTER ASSISTANCE:<br />

ABOUT THE SERVICE:<br />

A financial assistance given to the victims of manmade / natural calamity.<br />

Requirements:<br />

163


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

a. Letter request addressed to Municipal Official<br />

b. Picture of the house or property damaged<br />

c. Endorsement from Barangay Captain<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

2. VERIFICATION AND REVIEW OF<br />

ALL THE DOCUMENTS<br />

3 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

5 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

3. INITIAL CASE INTERVIEW /<br />

ANALYSIS COUNSELING<br />

15 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

4. IF NEEDED, CONDUCT HOME<br />

VISIT FOR CONFIRMATION /<br />

VERIFICATION<br />

2 hours Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

5. FEDBACK REPORT 5 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

6. PROCESSING OF DOCUMENTS 5minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

164


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

7. RELEASING OF FINANCIAL<br />

ASSISTANCE<br />

Treasurer’s Office<br />

MAXIMUM TIME TO SERVE<br />

2 hours and<br />

33 minutes<br />

E. TRANSPORTATION ASSISTANCE:<br />

ABOUT THE SERVICE:<br />

A limited financial assistance extended to the qualified indigent and needy clients, to<br />

augment their transportation expenses going back to their province.<br />

Requirements:<br />

a. Letter request addressed to Municipal Official<br />

b. Endorsement from Barangay Captain<br />

c. Proof of residency<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

3 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

2. VERIFICATION AND REVIEW OF<br />

ALL THE DOCUMENTS<br />

5 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

3. INITIAL CASE INTERVIEW /<br />

ANALYSIS COUNSELING<br />

15 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

4. IF NEEDED, CONDUCT HOME<br />

VISIT FOR CONFIRMATION /<br />

VERIFICATION<br />

2 hours Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

165


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

5. FEDBACK REPORT 5 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

6. PROCESSING OF DOCUMENTS 5minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

7. RELEASING OF FINANCIAL<br />

ASSISTANCE<br />

Treasurer’s Office<br />

MAXIMUM TIME TO SERVE<br />

2 hours and<br />

33 minutes<br />

SOCIAL CASE STUDY REPORT<br />

ABOUT THE SERVICE:<br />

Refers to a document issued to a client wherein his/her psychosocial and all the<br />

background information of his/her family is written. How the problem affected his/her role and<br />

social functioning.<br />

Requirements:<br />

a. Barangay Certificate<br />

b. Medical Abstract<br />

c. Statement of Account from hospital<br />

d. Certificate of non-property and business<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

3 minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

166


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

2. VERIFICATION AND REVIEW OF<br />

ALL THE DOCUMENTS<br />

5minutes<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

3. INTERVIEW 10 minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

4. PREPARATION OF SOCIAL CASE<br />

STUDY REPORT<br />

20 minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

5. REVIEW, SIGNING AND<br />

RELEASING OF SOCIAL CASE<br />

STUDY REPORT<br />

5 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

MAXIMUM TIME TO SERVE<br />

43 minutes<br />

ABOUT THE SERVICE:<br />

ISSUANCE OF CERTIFICATE OF INDIGENCY<br />

A certification stating that the client is indigent and belongs to the low-income family.<br />

167


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Requirement:<br />

a. Certification from the Barangay Chairman that they are indigent.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW<br />

3 minutes Ms. Elizabeth G. Villarama<br />

Community Affairs Officer I<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

2. INTERVIEW AND RECORDING 15 minutes Ms. Elizabeth G. Villarama<br />

Community Affairs Officer I<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

3. PREPARATION OF THE<br />

CERTIFICATION<br />

5 minutes Ms. Elizabeth G. Villarama<br />

Community Affairs Officer I<br />

or<br />

Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

4. REVIEW, SIGNINIG AND<br />

RELEASING<br />

5 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

MAXIMUM TIME TO SERVE<br />

28 minutes<br />

ABOUT THE SERVICE:<br />

ISSUANCE OF IDENTIFICATION CARD<br />

168


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

A. SENIOR CITIZEN’S CARD – is an Identification Card issued to a 60 year old<br />

and above, as mandated by Republic Act No. 9257.<br />

Requirements:<br />

a. Picture 1 x 1 inches<br />

b. Birth Certificate (Photo Copy)<br />

c. Filled up Application Form<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION<br />

8 minutes Ms. Lanie R. Detruz<br />

OSCA Clerk<br />

or<br />

Ms. Marina Dela Cruz<br />

Admin. AideIV<br />

2. SCHEDULING OF RELEASE OF<br />

IDENTIFICATION CARD<br />

2-3 days Ms. Lanie R. Detruz<br />

OSCA Clerk<br />

or<br />

Ms. Marina Dela Cruz<br />

Admin. AideIV<br />

3. RELEASING OF IDENTIFICATION<br />

CARD<br />

2 minutes Ms. Lanie R. Detruz<br />

OSCA Clerk<br />

or<br />

Ms. Marina Dela Cruz<br />

Admin. AideIV<br />

4. GIVING OF BOOKLETS FOR<br />

MEDICINE, GROCERY AND RICE<br />

2 minutes Ms. Lanie R. Detruz<br />

OSCA Clerk<br />

or<br />

Ms. Marina Dela Cruz<br />

Admin. AideIV<br />

MAXIMUM TIME TO SERVE<br />

2-3days and<br />

12 minutes<br />

B. SOLO PARENT<br />

ABOUT THE SERVICE:<br />

169


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

An Identification Card issued to a Qualified Solo Parent as mandated by Republic Act<br />

No. 8371.<br />

Requirements:<br />

a. Certification from the Barangay Chairman that client is a Solo Parent<br />

b. Birth certificate of children<br />

c. Filled-up Application Form<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION<br />

3 minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

2. SCHEDULING OF RELEASE OF<br />

IDENTIFICATION CARD<br />

2-3 days Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

3. RELEASING OF IDENTIFICATION<br />

CARD<br />

2 minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

MAXIMUM TIME TO SERVE<br />

2-3 days and<br />

5 minutes<br />

C. PERSON WITH DISABILITY<br />

170


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

An Identification Card issued to a qualified person with disability as mandated by<br />

Republic Act No. 9442.<br />

Requirements:<br />

a. Medical Certificate<br />

b. Barangay Clearance<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION.<br />

3 minute Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

2. SSCHEDULING AND RELEASING<br />

OF IDENTIFICATION CARD<br />

2-3 days Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

3. RELEASING OF IDENTIFICATION<br />

CARD<br />

2 minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

MAXIMUM TIME TO SERVE<br />

2-3 days and<br />

5 minutes<br />

DAY CARE SERVICE<br />

171


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

A program for children ages 3-5 years and 11 months whose parents are both working<br />

and their children are temporarily placed for care.<br />

Requirements:<br />

a. Birth certificate<br />

b. Recommendation / Endorsement from the Barangay Captain<br />

c. DCS Filled-up Form<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION.<br />

10 minutes Daycare Worker from<br />

Designated Barangay<br />

2. PREPARATION OF DAYCARE<br />

CENTER<br />

1-2 months Daycare Worker from<br />

Designated Barangay<br />

3. OPERATION OF DAY CARE<br />

CENTER<br />

10 months Daycare Worker from<br />

Designated Barangay<br />

MAXIMUM TIME TO SERVE 11-12<br />

months & 10<br />

minutes<br />

ENDORSEMENT LETTER / REFERRALS<br />

ABOUT THE SERVICE:<br />

A communication referring client for intervention / action.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

REVIEW AND VERIFICATION.<br />

10 minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

172


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

2. ASSESSMENT 1-2 months Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

3. TYPING / ISSUANCE OF<br />

REQUESTED LETTER<br />

10 months Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

MAXIMUM TIME TO SERVE 11-12<br />

months & 10<br />

minutes<br />

DIVERSION PROGRAM FOR CHILDREN IN CONFLICT WITH THE LAW AND<br />

RELEASE ON RECOGNIZANCE<br />

ABOUT THE SERVICE:<br />

An intervention given to a child or person below 18 years old, who was involved or<br />

have committed crimes, that he/she should not be placed in jail but instead be placed in the<br />

custody of the family under the supervision and assistance of Barangay Council for the<br />

protection of the child.<br />

Requirements:<br />

a. Birth Certificate, NSO certified<br />

b. Copy of Complaint from the PNP ( Salaysay ng Kaso) and other related<br />

documents, for background information.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

10 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

Bulihan<br />

173


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. VERIFICATION OF ALL<br />

DOCUMENTS<br />

10 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

Bulihan<br />

3. FOLLOW-UP – IF THE CASE IS<br />

ALREADY FILED AT THE<br />

PROSECUTOR’S OFFICE OR IN<br />

COURT<br />

2-3 days Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

Bulihan<br />

4. WAIT FOR COURT DECISION OR<br />

RECOMMENDATION<br />

Fiscals Office<br />

5. THE FISCAL RECOMMENDS<br />

RECOGNIZANCE<br />

Fiscals Office<br />

6. PREPARATION OF<br />

UNDERTAKING<br />

BETWEEN<br />

PARENTS, DSWD, BARANGAY<br />

COUNCIL<br />

1 hour Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

Bulihan<br />

7. RELEASING OF MINOR TO<br />

PARENTS’ CUSTODY<br />

10 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

Bulihan<br />

8. SCHEDULING OF REGULAR<br />

COUNSELING<br />

10 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

Bulihan<br />

MAXIMUM TIME TO SERVE 2-3 days, 1<br />

174


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

hour, & 40<br />

minutes<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

ASSISTANCE TO ABUSED CHILDREN (VICTIMS)<br />

Intervention made for sexually abused children which may include filing of cases.<br />

a. Medico legal result<br />

b. Copy of documents from PNP, etc.<br />

c. Birth Certificate of the child.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1.SUBMIT ALL THE REQUIREMENTS 10 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

or<br />

Ms. Elizabeth G. Villarama<br />

Community Affairs Officer I<br />

2. INTERVIEW OF THE CHILD,<br />

PARENTS / GUARDIAN<br />

30 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

or<br />

Ms. Elizabeth G. Villarama<br />

Community Affairs Officer I<br />

3. ASSIST VICTIM AND PARENTS TO<br />

THE WOMEN AND CHILDREN’S<br />

DESK - PNP, FOR FILING OF CASE<br />

15 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

or<br />

Ms. Elizabeth G. Villarama<br />

Community Affairs Officer I<br />

4. COUNSELING, FOLLOW UP AND Ms. Rhoda C. Bautista<br />

175


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

MONITORING<br />

MSWDO<br />

or<br />

Ms. Precilda M. Bartolome<br />

Social Welfare Officer I<br />

or<br />

Ms. Elizabeth G. Villarama<br />

Community Affairs Officer I<br />

MAXIMUM TIME TO SERVE<br />

55 minutes<br />

PRE MARRIAGE COUNSELING<br />

ABOUT THE SERVICE:<br />

Refers to a seminar given to a would-be couple, emphasizing the law, their social,<br />

spiritual and moral obligations. It is a pre-requisite for the issuance of Marriage License.<br />

Requirement:<br />

a. Fill up application and questionnaires.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE ACCOPMLISHED<br />

QUESTIONNAIRES<br />

2 minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

2. COUNSELING PROPER 1 hour Ms. Rhoda C. Bautista<br />

MSWDO<br />

3. PREPARATION AND RELEASE OF<br />

MARRIAGE<br />

COUNSELING<br />

CERTIFICATE<br />

5 minutes Ms. Maria Niña L. Regis<br />

Administrative Aide IV<br />

or<br />

Ms. Melanie Belamide<br />

Clerk<br />

MAXIMUM TIME TO SERVE 1 hour & 7<br />

176


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

minutes<br />

ABOUT THE SERVICE:<br />

PRACTICAL SKILLS DEVELOPMENT TRAINING<br />

It is a short time training given to Out-of-School Youth, head of the family, women,<br />

who are interested to acquire skills and technical know-how.<br />

Requirements:<br />

a. Barangay Clearance<br />

b. Recommendation from Barangay Chairman<br />

c. Accomplished Application Form<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes Ms. Jovita B. Abundo<br />

Day Care Worker II<br />

2. INTERVIEW AND PREPARATION<br />

OF CLIENT / TRAINEE’S PROFILE<br />

15 minutes Trainor<br />

3. ORIENTATION ON THE PROGRAM 30 minutes Ms. Rhoda C. Bautista<br />

MSWDO<br />

4. ORIENTATION / SEMINAR STARTS 1 month Trainor<br />

MAXIMUM TIME TO SERVE<br />

1 month &<br />

50 minutes<br />

Section XXII.<br />

Office of the Sangguniang Bayan<br />

SANGGUNIANG BAYAN OFFICE<br />

Responsible Officer:<br />

HON. ROSALIE B. LOYOLA<br />

Presiding Officer<br />

The Sangguniang Bayan Office and its staff are committed to give the best and highest<br />

quality service to its clients.<br />

177


FRONTLINE SERVICES:<br />

1. Legislative Work<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

A. Receives Barangay Resolutions, Barangay Ordinances<br />

B. Letter Requests for Sangguniang Bayan Resolution:<br />

B.1. Request for Accreditation of Organizations<br />

B.2. Request for Reclassification of Land<br />

B.3. Request for Development Permit into a Subdivision<br />

B.4. Request for Development Permit for Cellsite/Guyed Tower<br />

C. Receives Letters of Complaint against barangay officials.<br />

D. Issues Certified True Copy of Resolutions/Ordinances<br />

LEGISLATIVE WORK<br />

A. Receives Barangay Resolutions, Barangay Ordinances<br />

B. Letter Requests for Sangguniang Bayan Resolution:<br />

B.1. Request for Accreditation of Organizations<br />

B.2. Request for Reclassification of Land<br />

B.3. Request for Development Permit into a Subdivision<br />

B.4. Request for Development Permit for Cellsite/Guyed Tower<br />

ABOUT THE SERVICE:<br />

Refers to documents being submitted to the Sangguniang Bayan for Legislative action.<br />

Requirements For:<br />

A. Receives Barangay Resolutions, Barangay Ordinances<br />

Requirements For:<br />

a. One (1) Original Copy of the Resolution or Ordinance plus Eleven (11)<br />

Photocopies of the same.<br />

B. Letter Requests for Sangguniang Bayan Resolution:<br />

B.1.<br />

Request for Accreditation of Organizations<br />

a. Letter of Application for Accreditation.<br />

b. Board Resolution manifesting a decision to seek accreditation and<br />

participation.<br />

c. Photocopy of its Constitution, By-Laws and Articles of Incorporation.<br />

d. Proof of existence and operation in Silang, Cavite, for at least one (1)<br />

year prior to the application for accreditation.<br />

e. List of Officers and Members of good standing.<br />

f. Proof of activities held in pursuit of developmental objectives or of<br />

organizational activities conducted.<br />

g. Program of activities planned for the year following the date of<br />

application for accreditation.<br />

178


Requirements For:<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

h. Financial Statement and declaration of Assets and Liabilities.<br />

B.2.<br />

Request for Reclassification of Land<br />

Requirements For:<br />

a. Information Sheet<br />

b. Photocopy of Barangay Resolution<br />

c. Notarized Letter of Authority (if land is not owned by applicant)<br />

d. Photocopy of Location Plan<br />

e. Photocopy of Title<br />

f. Photocopy of Tax Declaration<br />

g. Photocopy of Tax Clearance and Tax Payment Receipt<br />

h. Photocopy of Deed of Sale/Transfer Document<br />

i. Affidavit of Non-Tenancy or Quitclaim/Waiver<br />

j. MPDC Certification as to the existing Zoning of the land to be<br />

Reclassified<br />

B.3.<br />

Request for Development Permit into a Subdivision<br />

Requirements For:<br />

a. Letter of Application<br />

b. Photocopy of Title<br />

c. Photocopy of Tax Declaration<br />

d. Photocopy of DAR Conversion<br />

e. Photocopy of Environmental Clearance Certificate<br />

f. Photocopy of Barangay Resolution approving the subdivision project<br />

g. Photocopy of SB Resolution (Reclassification)<br />

h. Photocopy of Location and Site Development Plan<br />

i. Name of the Proposed Subdivision Project<br />

j. Photocopy of Complete Engineering Plans<br />

k. Photocopy of Tax Clearance and Tax Payment Receipt<br />

B.4.<br />

Request for Development Permit for Cellsite/Guyed<br />

Tower<br />

a. Letter of Application<br />

b. Photocopy of Title<br />

c. Photocopy of Tax Declaration<br />

d. Photocopy of SB Resolution (Reclassification)<br />

e. Photocopy of DAR Conversion<br />

f. Photocopy of Location Plan<br />

g. Photocopy of Engineering Plans<br />

h. Photocopy of Barangay Resolution approving the project<br />

i. Photocopy of Neighbor’s Consent<br />

j. Photocopy of Lease Agreement (if land is not owned by applicant)<br />

k. Photocopy of EMB, DENR Certificate of Non-Coverage<br />

l. Photocopy of BHDT, DOH Radio Frequency Radiation Evaluation<br />

m. Photocopy of ATO Height Clearance Permit<br />

179


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

n. Photocopy of NTC Permit<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE DOCUMENTS IN<br />

TWELVE SETS<br />

2 minutes Ms. Ma. Fanny G. Gonzales<br />

Records Officer V<br />

2. INCLUSION IN THE ORDER OF<br />

BUSINESS FOR THE FOLLOWING<br />

SESSION DAY<br />

3 minutes SB Secretary<br />

3. DURING THE SESSION, REFERRAL<br />

OF THE REQUEST BY THE<br />

PRESIDING OFFICER TO THE<br />

CHAIRMAN OF THE APPROPRIATE<br />

COMMITTEE<br />

4. THE COMMITTEE TO CONDUCT<br />

COMMITTEE HEARINGS OR PUBLIC<br />

HEARINGS AS THE CASE MAY BE<br />

5. THE CHAIRMAN OF THE<br />

COMMITTEE SUBMITS A<br />

COMMITTEE REPORT TO THE<br />

SANGGUNIANG<br />

BAYAN<br />

SECRETARY, TOGETHER WITH THE<br />

MINUTES OF THE MEETING, FOR<br />

INCLUSION ON THE ORDER OF<br />

BUSINESS FOR THE FOLLOWING<br />

SESSION DAY<br />

6. IF THE COMMITTEE REPORT IS<br />

ADOPTED DURING THE SESSION,<br />

THE COMMITTEE CHAIRMAN, WITH<br />

THE HELP OF THE SECRETARY,<br />

PREPARES THE DRAFT<br />

RESOLUTION OR DRAFT<br />

ORDINANCE FOR INCLUSION ON<br />

THE ORDER OF BUSINESS FOR THE<br />

FOLLOWING SESSION DAY. (2nd<br />

Reading).<br />

180


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

7. IF THE DRAFT RESOLUTION IS<br />

APPROVED, THE SECRETARY<br />

PREPARES AND PRINTS THE FINAL<br />

COPY OF THE RESOLUTION FOR<br />

SIGNATURE OF THE MEMBERS, THE<br />

PRESIDING OFFICER, AND FOR<br />

APPROVAL OR DISAPPROVAL BY<br />

THE LOCAL CHIEF EXECUTIVE.<br />

8. A COPY OF THE RESOLUTION IS<br />

GIVEN THE REQUESTING PARTY.<br />

MAXIMUM TIME TO SERVE<br />

Requirements For:<br />

5 minutes<br />

C. Receives Letters of Complaint against barangay officials.<br />

a. A Verified Complaint.<br />

b. Affidavit of Non-Forum Shopping.<br />

c. A Certification from the DILG that the person being complained of is an<br />

elected official.<br />

d. Official Receipt of Filing Fee in the amount of PhP2,000.00.<br />

The Complaint must be submitted in fifteen (15) Photocopies, including Annexes if any.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS IN<br />

TWELVE (12) SETS, FOR REVIEW<br />

AND VERIFICATION<br />

5 minutes Ms. Ma. Fanny G. Gonzales<br />

Records Officer V<br />

2. WITHIN SEVEN (7) DAYS, THE<br />

SECRETARY TO THE SANGGUNIAN<br />

SHALL ISSUE THE<br />

CORRESPONDING SUMMONS TO<br />

THE RESPONDENT TOGETHER<br />

WITH A COPY OF THE COMPLAINT<br />

2 minutes Mr. Alfredo O. Maglabe<br />

Administrative Officer<br />

3. WITHIN FIFTEEN (15) DAYS<br />

FROM RECEIPT THEREOF,<br />

RESPONDENT MUST SUBMIT A<br />

VERIFIED ANSWER TO THE<br />

SANGGUNIANG BAYAN. HOWEVER,<br />

CLIENT<br />

181


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

WITHIN THE SAME PERIOD,<br />

BEFORE AN ANSWER IS FILED, THE<br />

RESPONDENT MAY FILE A MOTION<br />

TO DISMISS THE COMPLAINT<br />

4. FAILURE OF THE RESPONDENT<br />

TO ANSWER WITHIN THE TIME<br />

PRESCRIBED, THE SANGGUNIANG<br />

BAYAN MAY, UPON MOTION OF<br />

THE COMPLAINANT OR “MOTU<br />

PROPIO” DECLARE THE<br />

RESPONDENT IN DEFAULT, AND BE<br />

DEEMED TO HAVE WAIVED THE<br />

RIGHT TO PRESENT EVIDENCE IN<br />

HIS/HER BEHALF. THE<br />

SANGGUNIANG BAYAN SHALL<br />

FORTHWITH PROCEED TO RECEIVE<br />

THE COMPLAINANT’S EVIDENCE<br />

“EX PARTE”, AND THEREAFTER<br />

RESOLVE THE CASE ON THE BASIS<br />

OF THE EVIDENCE ON RECORD<br />

5. WITHIN TEN (10) DAYS AFTER<br />

THE ANSWER IS FILED, THE<br />

SANGGUNIANG BAYAN, UPON<br />

MOTION OF ANY INTERESTED<br />

PARTY OR ON ITS OWN, DIRECT<br />

THE PARTIES AND THEIR<br />

ATTORNEYS TO APPEAR BEFORE IT<br />

FOR A CONFERENCE, TO<br />

CONSIDER:<br />

a. SIMPLIFICATION OF THE<br />

ISSUES;<br />

b. ADVISABILITY OF<br />

AMENDMENT TO THE PLEADING;<br />

c. POSSIBILITY OF<br />

STIPULATION OF FACTS;<br />

d. POSSIBLE LIMITATION OF<br />

THE NUMBER OF WITNESSES TO BE<br />

PRESENTED;<br />

e. SUCH OTHER MATTERS AS<br />

MAY AID IN THE SPEEDY<br />

DISPOSITION OF THE CASE.<br />

182


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

6. ACTUAL HEARING OF THE<br />

CASE. THE INVESTIGATION OF THE<br />

CASE SHALL BE TERMINATED<br />

WITHIN NINETY (90) DAYS FROM<br />

THE START THEREOF. HOWEVER, IF<br />

THE DELAY IN THE PROCEEDINGS<br />

OF THE CASE IS DUE TO THE<br />

FAULT, NEGLECT OR REQUEST,<br />

OTHER THAN THE APPEAL DULY<br />

FILED BY THE RESPONDENT, THE<br />

DURATION OF SUCH DELAY SHALL<br />

NOT BE COUNTED IN COMPUTING<br />

THE TIME OF TERMINATION OF<br />

THE CASE. FURTHER, NO<br />

INVESTIGATION SHALL BE HELD<br />

WITHIN NINETY (90) DAYS PRIOR<br />

TO ANY LOCAL ELECTIONS.<br />

7. A FEE OF PHP2.00 PER PAGE,<br />

SHALL BE CHARGED TO THE<br />

PARTY WHO MAY WANT TO GET<br />

COPIES OF THE TRANSCRIPT OF<br />

THE HEARING/S CONDUCTED. THE<br />

SAID AMOUNT SHALL BE PAID TO<br />

THE OFFICE OF THE MUNICIPAL<br />

TREASURER<br />

Treasurer’s Office<br />

8. PREVENTIVE SUSPENSION IS<br />

IMPOSED BY THE MAYOR UPON<br />

THE RECOMMENDATION BY THE<br />

SANGGUNIANG BAYAN. WHILE<br />

SUSPENSION AS A PENALTY IS A<br />

DECISION ARRIVED AT BY THE<br />

SANGGUNIANG BAYAN AND<br />

ENFORCED BY THE MAYOR.<br />

9. DECISIONS OF THE<br />

SANGGUNIANG BAYAN MAY,<br />

WITHIN THIRTY (30) DAYS FROM<br />

RECEIPT THEREOF, BE APPEALED<br />

TO THE SANGGUNIANG<br />

PANLALAWIGAN. HOWEVER, AN<br />

APPEAL SHALL NOT PREVENT A<br />

DECISION FROM BECOMING FINAL<br />

AND EXECUTORY. THE<br />

RESPONDENT SHALL BE<br />

CONSIDERED AS HAVING BEEN<br />

183


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

PLACED UNDER PREVENTIVE<br />

SUSPENSION DURING THE PERIOD<br />

OF AN APPEAL. IN THE EVENT THE<br />

APPEAL RESULTS IN<br />

EXONERATION, HE/SHE SHALL BE<br />

PAID HIS/HER SALARY /<br />

HONORARIUM AND SUCH OTHER<br />

EMOLUMENTS DURING THE<br />

PERIOD OF THE APPEAL.<br />

MAXIMUM TIME TO SERVE.<br />

7 minutes<br />

Requirement For:<br />

D. Issues Certified True Copy of Resolutions / Ordinances<br />

ABOUT THE SERVICE:<br />

A certified copy of a document being requested from the Sangguniang Bayan.<br />

Requirements:<br />

a. Letter request indicating the purpose of the request.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER REQUEST FOR<br />

VERIFICATION<br />

1 minute Mr. Benedict Ramos<br />

Admin. Aide<br />

or<br />

Mr. Alfredo O. Maglabe<br />

Administrative Officer<br />

2. LOOK FOR THE COPY OF THE<br />

DOCUMENT BEING REQUESTED<br />

5 minutes Mr. Benedict Ramos<br />

Admin. Aide<br />

or<br />

Mr. Alfredo O. Maglabe<br />

Administrative Officer<br />

184


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. INSTRUCT THE REQUESTING<br />

PARTY TO PAY A SECRETARY’S<br />

FEE OF P50.00 TO THE MUNICIPAL<br />

TREASURER’S OFFICE.<br />

Treasurer’s Office<br />

4. PRESENT THE OFFICIAL<br />

RECEIPT<br />

1 minute Mr. Benedict Ramos<br />

Admin. Aide<br />

or<br />

Mr. Alfredo O. Maglabe<br />

Administrative Officer<br />

5. HAVE THE DOCUMENT<br />

PHOTOCOPIED AND STAMPED<br />

3 minutes Mr. Eric Dela Rosa<br />

Local Legislative Staff Asst. I<br />

6. SIGNING AND RELEASE OF<br />

DOCUMENT<br />

MAXIMUM TIME TO SERVE<br />

2 minutes SB Secretary<br />

12 minutes<br />

The Sangguniang Bayan<br />

Silang, Cavite<br />

OFFICE FORM TO BE GIVEN TO CLIENT<br />

Thru: THE SECRETARY TO THE SANGGUNIAN<br />

Gentlemen:<br />

APPLICATION FOR RECLASSIFICATION<br />

I/We hereby apply for the reclassification of the following parcel(s) of land from Agricultural<br />

use to ________________________________________________________.<br />

Total Area: ___________________________________<br />

Location(s): ______________________________________________________.<br />

Title No(s): _______________________________________________________<br />

_______________________________________________________<br />

_______________________________________________________.<br />

Tax Declaration No(s): ______________________________________________<br />

_______________________________________________________<br />

_______________________________________________________<br />

The following documents are submitted herewith for your perusal:<br />

1. Information Sheet<br />

2. Barangay Resolution<br />

185


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. Notarized Letter of Authority (If the property is not owned)<br />

4. Photocopy of Location Plan<br />

5. Photocopy of Title<br />

6. Photocopy of Tax Declaration<br />

7. Photocopy of Tax Clearance and Tax Payment Receipt<br />

8. Photocopy of Deed of Sale/Transfer Document<br />

9. Affidavit of Non-Tenancy or Quitclaim/Waiver<br />

10. MPDC Certification as to the existing Zoning of the land to be Reclassified.<br />

11. Others:<br />

Very truly yours,<br />

___________________________________________________________<br />

___________________________________________________________<br />

___________________________________________________________<br />

_____________________________________<br />

Applicant<br />

Date: ________________________________<br />

INFORMATION SHEET<br />

The Sangguniang Bayan<br />

(To be accomplished by Applicant for land use Reclassification)<br />

Name of Applicant: _______________________________________________________<br />

Address of Applicant: _____________________________________________________<br />

Name of Representative (if any): _____________________________________________<br />

(Attach Letter of Authority, duly notarized.)<br />

Address of Representative: _________________________________________________<br />

Area of Land: ____________________________________________________________<br />

Location of Land: _________________________________________________________<br />

(Attach Location Plan)<br />

Title No(s).: _____________________________________________________________<br />

Tax Declaration No(s).: ____________________________________________________<br />

(Attach xerox copy of Title, Tax Declaration and Tax Payment Receipt.)<br />

Land acquired from: _______________________________________________________<br />

Mode of Acquisition: (inheritance, donation, purchase) ___________________________<br />

(Attach xerox copy of Deed of Sale, Deed of Donation, etc.)<br />

Transfer Tax Paid? ________________________ (Attach copy of Tax Payment Receipt.)<br />

Land Tenanted? ______________ (If not, attach Affidavit of Non-Tenancy. If yes, attach<br />

Quitclaim/Waiver of Tenant.)<br />

Present Use(s) of Land: ____________________________________________________<br />

Proposed Use(s) of Land: ___________________________________________________<br />

Justifications for land use Reclassification: (Attach copies of document, where applicable):<br />

______________________________________________________________<br />

________________________________________________________________________<br />

________________________________________________________________________<br />

________________________________________________________________________<br />

I hereby certify that all the above information are true and correct.<br />

186


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

____________________________________________<br />

Applicant/Representative<br />

________________________<br />

Date<br />

Note: To be accomplished in 12 sets.<br />

All attachments, plus Letter-Request to be submitted to the SB Secretary must be in 12<br />

sets.<br />

Section XXIII.<br />

Treasurer’s Office<br />

TREASURER’S OFFICE<br />

Responsible Officer:<br />

MS. JEANNIE T. DESINGAÑO<br />

ICO-Municipal Treasurer<br />

PERFORMANCE PLEDGES<br />

The Municipal Treasurer’s Office and its staff are committed to give the best and<br />

highest quality service to the clients.<br />

FRONTLINE SERVICES:<br />

1. Payment of Approved Voucher/s (Check/s)<br />

2. Payment of Approved Payroll/Incentives Vouchers (CASH PAYMENT)<br />

3. Inquiry for Tax Payment<br />

4. Real Property Tax payment<br />

5. Certificate of Real Property Tax Payment<br />

6. Payment of Corporate Tax<br />

7. Payment of Community Tax certificate<br />

8. Request for Payment of Business Tax, Fees and Charges<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

PAYMENT OF APPROVED VOUCHER/S (Check/s)<br />

Refers to the payment made by the municipal government to the client.<br />

187


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

a. Prepared and duly signed Disbursement Voucher.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT VOUCHER DULY<br />

APPROVED BY THE MAYOR OR BY<br />

THE VICE MAYOR AND PROCESSED<br />

BY THE ACCOUNTING<br />

DEPARTMENT<br />

1 minute Mrs. Dorothy M. Sandejas<br />

Admin. Officer I<br />

2. VERIFICATION OF VOUCHER 3 minutes Ms. Jeannie T. Desingaño<br />

ICO-Municipal Treasurer<br />

3. PREPARATION OF CHECK 3 minutes Mrs. Dorothy M. Sandejas<br />

Admin. Officer I<br />

4. CHECK AND VOUCHER TO BE<br />

RETURNED TO MUNICIPAL<br />

TREASURER FOR SIGNATURE<br />

1 minute Ms. Jeannie T. Desingaño<br />

ICO-Municipal Treasurer<br />

5. CHECK AND VOUCHER TO BE<br />

FORWARDED TO THE OFFICE OF<br />

THE MAYOR OR VICE MAYOR FOR<br />

SIGNATURE<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

or<br />

Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

6. SIGNED CHECK TO BE<br />

FORWARDED TO THE ACCOUNTING<br />

OFFICE FOR CHECK ADVISE<br />

Accounting Office<br />

7. SIGNED CHECK TOGETHER<br />

WITH VOUCHER SHALL BE<br />

RETURNED TO THE TREASURER’S<br />

OFFICE FOR RELEASING TO<br />

CLAIMANT<br />

2 minutes Mrs. Dorothy M. Sandejas<br />

Admin. Officer I<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

PAYMENT OF APPROVED PAYROLL/INCENTIVES VOUCHER (CASH PAYMENT)<br />

188


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

Payment of salaries and other emoluments of government employees.<br />

Requirement:<br />

a. Duly approved and certified payrolls to be paid out.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS 1 minute Mrs. Dorothy M. Sandejas<br />

Admin. Officer I<br />

2. PREPARATION OF CHECK 3 minutes Mrs. Dorothy M. Sandejas<br />

Admin. Officer I<br />

3. SIGNING OF THE CHECK BY THE<br />

TREASURER<br />

1 minute Ms. Jeannie T. Desingaño<br />

ICO-Municipal Treasurer<br />

4. SIGNING OF THE CHECK BY THE<br />

MUNICIPAL MAYOR<br />

Hon. Emilia Lourdes F. Poblete<br />

Municipal Mayor<br />

5. ENCASHMENT OF CHECK Ms. Corazon R. Ballestero<br />

Admin. Officer I<br />

6. DISBURSEMENT OF CASH TO THE<br />

RECIPIENTS<br />

3 minutes Ms. Corazon R. Ballestero<br />

Admin. Officer I<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

INQUIRY FOR TAX PAYMENT<br />

ABOUT THE SERVICE:<br />

Refers to an inquiry done by the requesting party regarding the amount to be paid on<br />

his/her real property.<br />

Requirements:<br />

189


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

a. Latest Tax Declaration<br />

b. Latest Official Receipt on Real Property Tax<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS AT<br />

EITHER WINDOWS 4, 5, 6 FOR<br />

VERIFICATION AND REVIEW<br />

3 minutes Either of the Four:<br />

Mr. Herminigildo Z. Agustin<br />

Ticket Checker<br />

or<br />

Ms. Concepcion A. Domingo<br />

Admin. Officer I<br />

or<br />

Mr. Engelbert C. Robles<br />

RCO I<br />

or<br />

Ms. Jocelyn D. Malibong<br />

Admin. Aide I<br />

2. VERIFY TAX RECORDS 5 minutes Ms. Arlene M. Magbayao<br />

Ticket Checker<br />

or<br />

Ms. Marilou C. Jimenez<br />

Admin. Aide<br />

3. PREPARATION AND PRINTING OF<br />

TAX BILL AND ISSUANCE TO<br />

REQUESTING PARTY<br />

2 minutes Either of the Four:<br />

Mr. Herminigildo Z. Agustin<br />

Ticket Checker<br />

or<br />

Ms. Concepcion A. Domingo<br />

Admin. Officer I<br />

or<br />

Mr. Engelbert C. Robles<br />

RCO I<br />

or<br />

Ms. Jocelyn D. Malibong<br />

Admin. Aide I<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

REAL PROPERTY TAX PAYMENT<br />

190


ABOUT THE SERVICE:<br />

Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

It is the payment made by the real property owner on his estate, to the local government.<br />

The tax is usually based on the value of the property. The payment may be done on an annual or<br />

quarterly basis. However, discounts are given to those who pay the taxes in advance of the due<br />

date.<br />

Requirements:<br />

a. Photocopy of the latest Tax Declaration of the property.<br />

b. Photocopy of the latest Official Receipt of previous payments.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS FOR<br />

VERIFICATION AND REVIEW AT<br />

EITHER WINDOWS 4, 5, OR 6<br />

3 minute Either of the Four:<br />

Mr. Herminigildo Z. Agustin<br />

Ticket Checker<br />

or<br />

Ms. Concepcion A. Domingo<br />

Local Treasury Operations<br />

Assistant<br />

or<br />

Mr. Engelbert C. Robles<br />

RCO I<br />

or<br />

Ms. Jocelyn D. Malibong<br />

Admin. Aide IV<br />

2. COMPUTE AND ASSESS TAXES<br />

TO BE PAID<br />

5 minutes Either of the Four:<br />

Mr. Herminigildo Z. Agustin<br />

Ticket Checker<br />

or<br />

Ms. Concepcion A. Domingo<br />

Local Treasury Operations<br />

Assistant<br />

or<br />

Mr. Engelbert C. Robles<br />

RCO I<br />

or<br />

Ms. Jocelyn D. Malibong<br />

Admin. Aide I<br />

3. PAYMENT OF TAXES AND 3 minutes Either of the Four:<br />

191


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ISSUANCE OF TAX RECEIPT<br />

Mr. Herminigildo Z. Agustin<br />

Ticket Checker<br />

or<br />

Ms. Concepcion A. Domingo<br />

Local Treasury Operations<br />

Assistant<br />

or<br />

Mr. Engelbert C. Robles<br />

RCO I<br />

or<br />

Ms. Jocelyn D. Malibong<br />

Admin. Aide I<br />

MAXIMUM TIME TO SERVE<br />

11 minutes<br />

ABOUT THE SERVICE:<br />

CERTIFICATE OF REAL PROPERTY TAX PAYMENT<br />

A Certificate given to real property owner to prove that the taxes on real property have<br />

been paid and updated.<br />

Requirements:<br />

a. Copy of Latest Real Property Tax Declaration<br />

b. Community Tax Certificate<br />

c. Official Receipt of the latest payment<br />

d. If the purpose of the requested certification is for transfer of property<br />

ownership, the following are further required:<br />

d.1. Document supporting the transfer of ownership, duly notarized<br />

d.2. Official Receipt of the Transfer Tax Payment<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS<br />

FOR VERIFICATION AND REVIEW<br />

AT EITHER WINDOWS 4, 5 OR 6<br />

3 minutes Either of the Five:<br />

Ms. Arlene M. Magbayao<br />

Ticket Checker<br />

or<br />

Ms. Conception A. Domingo<br />

Admin. Officer I<br />

or<br />

192


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Mr. Engelbert C. Robles<br />

RCO I<br />

or<br />

Ms. Jocelyn D. Malibong<br />

Admin. Aide IV<br />

or<br />

Ms. Marilou C. Jimenez<br />

Admin. Aide<br />

2. PAYMENT OF FEES AND<br />

ISSUANCE OF OFFICIAL RECEIPT<br />

AT WINDOW 3<br />

2 minutes Ms. Baby Zeyda A. Poblete<br />

Admin. Aide VI<br />

3 PREPARATION OF CERTIFICATE 3 minutes Either of the Two:<br />

Ms. Eloisa A. Chua<br />

Admin. Aide<br />

or<br />

Ms. Marilou C. Jimenez<br />

Admin. Aide<br />

4. SIGNING OF CERTIFICATE 1 minute Ms. Jeannie T. Desingaño<br />

ICO-Municipal Treasurer<br />

5. SEALING AND RELEASING OF<br />

CERTIFICATE<br />

1 minute Either of the Five:<br />

Ms. Arlene M. Magbayao<br />

Ticket Checker<br />

or<br />

Ms. Conception A. Domingo<br />

Local Treasury Operations<br />

Asst.<br />

or<br />

Mr. Engelbert C. Robles<br />

RCO I<br />

or<br />

Ms. Jocelyn D. Malibong<br />

Admin. Aide IV<br />

or<br />

Ms. Marilou C. Jimenez<br />

Admin. Aide<br />

MAXIMUM TIME TO SERVE<br />

10 minutes<br />

PAYMENT FOR CORPORATE COMMUNITY TAX<br />

193


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

Refers to the payment of corporate tax assessed by the Municipal Licensing Office<br />

based on the Certified Audited Financial Statement.<br />

Requirement:<br />

a. Certified Audited Financial Statement.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT REQUIREMENTS 1 minute Ms. Helen D. Rodriguez<br />

Admin. Aide VI<br />

2. COMPUTATION OF TAX TO BE<br />

PAID BY THE CORPORATION<br />

5 minutes Ms. Helen D. Rodriguez<br />

Admin. Aide VI<br />

3. PAYMENT / ISSUANCE OF<br />

CORPORATE COMMUNITY TAX<br />

2 minutes Ms. Helen D. Rodriguez<br />

Admin. Aide VI<br />

MAXIMUM TIME TO SERVE<br />

8 minutes<br />

ABOUT THE SERVICE:<br />

PAYMENT OF COMMUNITY TAX CERTIFICATE<br />

Community Tax Certificate is also known as the Residence Certificate. This is usually<br />

used for documentation purposes.<br />

Requirement:<br />

a. Accomplished personal data sheet form.<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE ACCOMPLISHED<br />

FORM TO WINDOW 2<br />

1 minute Ms. Junneth Glaze G. Bawalan<br />

Admin. Aide<br />

194


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. PAYMENT AND ENCODING AT<br />

THE COMPUTER<br />

2 minutes Ms. Junneth Glaze G. Bawalan<br />

Admin. Aide<br />

3. FINGER PRINTING CLIENT<br />

4. RELEASING 1 minute Ms. Junneth Glaze G. Bawalan<br />

Admin. Aide<br />

MAXIMUM TIME TO SERVE<br />

4 minutes<br />

REQUEST FOR PAYMENT OF BUSINESS TAX, FEES AND CHARGES<br />

ABOUT THE SERVICE:<br />

Refers to payments to be done as required by different departments.<br />

Requirement:<br />

a. Order of Payment<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ORDER OF PAYMENT<br />

TO WINDOW 3, PAY THE REQUIRED<br />

FEES, AND WAIT FOR THE OFFICIAL<br />

RECEIPT<br />

5 minutes<br />

Ms. Baby Zeyda A. Poblete<br />

Admin. Aide VI<br />

SUBMIT ORDER OF PAYMENT TO<br />

WINDOW 2 - FOR UP, LEGAL<br />

RESEARCH AND TRICYCLE<br />

FRANCHISE. PAY THE REQUIRED<br />

FEES, AND WAIT FOR THE OFFICIAL<br />

RECEIPT.<br />

5 minutes<br />

Ms. Junneth Glaze G. Bawalan<br />

Admin. Aide<br />

MAXIMUM TIME TO SERVE<br />

5 minutes<br />

Section XXIV.<br />

Vice Mayor’s Office<br />

OFFICE OF THE MUNICIPAL VICE MAYOR<br />

195


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Responsible Officer:<br />

HON. ROSALIE B. LOYOLA<br />

Municipal Vice Mayor<br />

PERFORMANCE PLEDGES<br />

The Office of the Municipal Vice Mayor and its staff are committed to give the best and<br />

highest quality service to its clients.<br />

FRONTLINE SERVICES:<br />

1. Financial Assistance<br />

A. Medical Assistance<br />

B. Educational Assistance<br />

C. Burial Assistance<br />

D. Project Assistance<br />

E. Request for Sound System (Mobile)<br />

2. Request for Medals and Trophies<br />

3. Request for Recorded Copy Regular Session<br />

A. MEDICAL ASSISTANCE<br />

ABOUT THE SERVICE:<br />

FINANCIAL ASSISTANCE<br />

Refers to the assistance given to an indigent constituent who cannot afford to the<br />

medical/hospitalization expenses.<br />

Requirements:<br />

a. Letter Request<br />

b. Case Study from DSWD<br />

c. Endorsement from Barangay Chairman<br />

d. Prescription or Receipts of Medicines<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS<br />

FOR REVIEW AND VERIFICATION<br />

1 minute Ms. Eufrocina Manaor<br />

Admin. Aide I<br />

2. INTERVIEW 5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

196


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

3. CASE STUDY DSWD<br />

4. PRESENT CASE STUDY REPORT 1 minute Ms. Eufrocina Manaor<br />

Admin. Aide I<br />

5. INITIAL APPROVAL 1 minute Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

6. PREPARATION OF VOUCHER 3 minutes Mr. Melvin Bejosano<br />

Admin. Aide I<br />

or<br />

Ms. Lorena Batino<br />

Admin. Aide I<br />

7. APPROVAL AND SIGNING OF<br />

VOUCHER<br />

2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

8. PROCESSING OF VOUCHER 1-3 days Ms. Rochelle Toledo<br />

Admin. Aide I<br />

or<br />

Ms. Bernadette Jessa Carranza<br />

Admin. Aide I<br />

9. SIGNING OF CHECK 2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

10. RECORDING AND RELEASING<br />

OF CHECK<br />

5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

MAXIMUM TIME TO SERVE<br />

1-3 days &<br />

20 minutes<br />

B. EDUCATIONAL ASSISTANCE<br />

ABOUT THE SERVICE:<br />

Refers to the assistance given to a deserving and indigent student of the locality who<br />

cannot afford to support his education expenses.<br />

Requirements:<br />

a. Report Card<br />

197


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

b. Certificate of Indigency from DSWD<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS<br />

FOR REVIEW AND VERIFICATION<br />

1 minute Ms. Eufrocina Manaor<br />

Admin. Aide I<br />

2. INTERVIEW 5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

3. INITIAL APPROVAL 1 minute Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

4. PREPARATION OF VOUCHER 3 minutes Mr. Melvin Bejosano<br />

Admin. Aide I<br />

or<br />

Ms. Lorena Batino<br />

Admin. Aide I<br />

5. APPROVAL AND SIGNING OF<br />

VOUCHER<br />

2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

6. PROCESSING OF VOUCHER 1-3 days Ms. Rochelle Toledo<br />

Admin. Aide I<br />

or<br />

Ms. Bernadette Jessa Carranza<br />

Admin. Aide I<br />

7. SIGNING OF CHECK 2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

8. RECORDING AND RELEASING OF<br />

CHECK<br />

5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

MAXIMUM TIME TO SERVE<br />

1-3 days &<br />

19 minutes<br />

C. BURIAL ASSISTANCE<br />

198


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ABOUT THE SERVICE:<br />

Refers to the assistance given to any indigent constituent whose relative died of any<br />

cause and who cannot afford burial expenses.<br />

Requirement:<br />

a. Death Certificate<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS<br />

FOR REVIEW AND VERIFICATION<br />

1 minute Ms. Eufrocina Manaor<br />

Admin. Aide I<br />

2. INTERVIEW 5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

3. INITIAL APPROVAL 1 minute Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

4. PREPARATION OF VOUCHER 3 minutes Mr. Melvin Bejosano<br />

Admin. Aide I<br />

or<br />

Ms. Lorena Batino<br />

Admin. Aide I<br />

5. APPROVAL AND SIGNING OF<br />

VOUCHER<br />

2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

6. PROCESSING OF VOUCHER 1-3 days Ms. Rochelle Toledo<br />

Admin. Aide I<br />

or<br />

Ms. Bernadette Jessa Carranza<br />

Admin. Aide I<br />

7. SIGNING OF CHECK 2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

8. RECORDING AND RELEASING 5 minutes Ms. Annaliza Guevarra<br />

199


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

OF CHECK<br />

Executive Asst. I<br />

MAXIMUM TIME TO SERVE<br />

1-3 days &<br />

19 minutes<br />

D. PROJECT ASSISTANCE<br />

ABOUT THE SERVICE:<br />

Refers to the assistance given to different barangays whose project is not budgeted by<br />

the barangay or by the Municipal government but the accomplishment or completion is vital to<br />

the community.<br />

Requirements:<br />

a. Letter Request<br />

b. Program of Work<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS<br />

FOR REVIEW AND VERIFICATION<br />

1 minute Ms. Eufrocina Manaor<br />

Admin. Aide I<br />

2. INTERVIEW 5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

3. INITIAL APPROVAL 1 minute Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

4. PREPARATION OF VOUCHER 3 minutes Mr. Melvin Bejosano<br />

Admin. Aide I<br />

or<br />

Ms. Lorena Batino<br />

Admin. Aide I<br />

5. APPROVAL AND SIGNING OF<br />

VOUCHER<br />

2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

6. PROCESSING OF VOUCHER 1-3 days Ms. Rochelle Toledo<br />

200


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Admin. Aide I<br />

or<br />

Ms. Bernadette Jessa Carranza<br />

Admin. Aide I<br />

7. SIGNING OF CHECK 2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

8. RECORDING AND RELEASING<br />

OF CHECK<br />

5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

MAXIMUM TIME TO SERVE<br />

1-3 days &<br />

19 minutes<br />

E. REQUEST FOR SOUND SYSTEM (Mobile)<br />

ABOUT THE SERVICE:<br />

Refers in providing Sound System (Mobiel) to different barangays to be used for Sports<br />

and cultural activities, and other special occasions.<br />

Requirements:<br />

a. Letter Request indicating the occasion<br />

b. Endorsement Letter from Barangay Chairman<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT THE REQUIREMENTS<br />

FOR REVIEW AND VERIFICATION<br />

1 minute Ms. Eufrocina Manaor<br />

Admin. Aide I<br />

2. INTERVIEW 5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

3. INITIAL APPROVAL 1 minute Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

201


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. PREPARATION OF VOUCHER 3 minutes Mr. Melvin Bejosano<br />

Admin. Aide I<br />

or<br />

Ms. Lorena Batino<br />

Admin. Aide I<br />

5. APPROVAL AND SIGNING OF<br />

VOUCHER<br />

2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

6. PROCESSING OF VOUCHER 1-3 days Ms. Rochelle Toledo<br />

Admin. Aide I<br />

or<br />

Ms. Bernadette Jessa Carranza<br />

Admin. Aide I<br />

7. SIGNING OF CHECK 2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

8. RECORDING AND RELEASING<br />

OF CHECK<br />

5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

MAXIMUM TIME TO SERVE<br />

1-3 days &<br />

19 minutes<br />

ABOUT THE SERVICE:<br />

REQUEST FOR MEDALS AND TROPHIES<br />

A solicitation made by private individuals, companies, private or public schools for<br />

educational or sports events.<br />

Requirements:<br />

a. Letter request indicating the occasion and the number of medals and trophies.<br />

HOW TO AVAIL THE SERVICE<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER OF REQUEST<br />

FOR VERIFICATION<br />

1 minute Ms. Eufrocina Manaor<br />

Admin. Aide I<br />

202


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

2. INTERVIEW 5 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

3. INITIAL APPROVAL 1 minute Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

4. PREPARATION OF VOUCHER 3 minutes Mr. Melvin Bejosano<br />

Admin. Aide I<br />

or<br />

Ms. Lorena Batino<br />

Admin. Aide I<br />

5. APPROVAL AND SIGNING OF<br />

VOUCHER<br />

2 minutes Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

6. PROCESSING OF VOUCHER 1-3 days Ms. Rochelle Toledo<br />

Admin. Aide I<br />

or<br />

Ms. Bernadette Jessa Carranza<br />

Admin. Aide I<br />

7. PURCHASE OF THE REQUESTED<br />

MEDALS AND TROPHIES<br />

GSO<br />

8. RELEASE OF MEDALS AND<br />

TROPHIES<br />

3 minutes Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

MAXIMUM TIME TO SERVE 3 days & 15<br />

minutes<br />

REQUEST FOR RECORDED COPY OF THE REGULAR SESSION<br />

ABOUT THE SERVICE:<br />

Refers to the request given to any constituent, barangays and other government office<br />

and agencies to use in legal matters.<br />

Requirement:<br />

a. Letter Request<br />

HOW TO AVAIL THE SERVICE<br />

203


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT LETTER OF REQUEST<br />

FOR VERIFICATION<br />

1 minute Mr. Luis V. Batingal III<br />

Admin. Asst. V<br />

2. APPROVAL 1 minute Hon. Rosalie B. Loyola<br />

Municipal Vice Mayor<br />

3. RELEASE OF RECORDED COPY<br />

OF REGULAR SESSION<br />

1 minute Ms. Annaliza Guevarra<br />

Executive Asst. I<br />

MAXIMUM TIME TO SERVE<br />

5 minutes<br />

Section XXV.<br />

Bureau of Fire Protection<br />

BUREAU OF FIRE PROTECTION<br />

Responsible Officer:<br />

ROBERTO F. FLORES<br />

Municipal Fire Marshall<br />

PERFORMANCE PLEDGES<br />

The Bureau of Fire Protection and its staff are committed to give the best and the highest<br />

quality service and pledge to its clients.<br />

FRONTLINE SERVICES:<br />

1. Fire Safety Evaluation Clearance (FSEC)<br />

2. Fire Safety Inspection Certificate (FSIC)<br />

ABOUT THE SERVICE:<br />

FIRE SAFETY EVALUATION CLEARANCE (FSEC)<br />

Refers to the fire safety evaluation of a newly constructed building / repair / renovation /<br />

modification / alteration / additional / change of Type of Occupancy of the building structure or<br />

facility or a portion thereof.<br />

Requirements:<br />

a. Endorsement from the Local Building Official<br />

b. Three (3) sets of Building Plans and Specifications<br />

c. One (1) set of Bill of Materials and Cost Estimate<br />

204


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

d. Three (3) sets of Detailed Fire Safety Plans and Specifications or Fire And<br />

Life Safety Assessment Report (FALAR) – Part 1 For Occupancy of at<br />

least 50 persons<br />

e. Filled Up Application Form<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

20 minutes FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

2. ASSESSMENT OF FEES 5 minutes FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

3. PAYMENT OF FEES Treasurer’s Office<br />

4. PRESENT MACHINE VALIDATED<br />

ORDER OF PAYMENT (OP) /<br />

OFFICIAL RECEIPT (OR) FOR<br />

ISSUANCE OF CLAIM STUB AND<br />

RECORD THE FSEC APPLICATION<br />

TO THE LOGBOOK<br />

15 minutes FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

5. ASSIGN BUILDING PLAN<br />

EVALUATIOR (BPE)<br />

15 minutes SFO1 Herminio T. Concepcion<br />

Chief, Fire Safety Enforcement<br />

Section<br />

6. EVALUATE BUILDING PLANS<br />

AND ACCOMPLISH FIRE SAFETY<br />

CHECKLIST<br />

2 days FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

205


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

7. REVIEW BPE FINDINGS AND<br />

RECOMMEND ISSUANCE OF FSEC<br />

4 hours SFO1 Herminio T. Concepcion<br />

Chief, Fire Safety Enforcement<br />

Section<br />

8. DISPOSITION ON THE ISSUANCE<br />

OF FIRE SAFETY EVALUATION<br />

CLEARANCE (FSEC)<br />

2 hours & 30<br />

minutes<br />

Roberto F. Flores<br />

Municipal Fire Marshal<br />

9. RECEIVE AND RECORD FINAL<br />

ACTION ON FSEC AND BUILDING<br />

PLANS WITH FIRE SAFETY<br />

CHECKLIST<br />

15 minutes FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

10. RELEASE ORIGINAL COPY OF<br />

FSEC AND BUILDING PLANS WITH<br />

FIRE SAFETY CHECKLIST TO<br />

APPLICANT<br />

15 minutes FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

MAXIMUM TIME TO SERVE 2 days, 7<br />

hours’ & 55<br />

minutes<br />

ABOUT THE SERVICE:<br />

FIRE SAFETY INSPECTION CERTIFICATE<br />

Refers to the certificate issued to the applicant for Occupancy Permit and Business<br />

Permit.<br />

Requirements:<br />

a. Endorsement from the Building Official / Business Permit and Licensing<br />

Office<br />

b. Photocopy of Building Permit, Assessment of Occupancy Permit Fee,<br />

Assessment of Business Permit Fee, Business Permit Licensing Officer<br />

Assessment, Tax Bill for Business Permit, as the case maybe<br />

c. Copy of Fire Insurance Policy (if any<br />

d. Copy of latest Fire Safety Inspection Certificate immediately preceding this<br />

application (if any)<br />

e. Three (3) sets of Fire And Life Safety Assessment Report for Occupancy<br />

Permit of at least 50 persons. Two (2) sets of Fire And Life Safety<br />

Assessment Report for Occupancy Permit of below 50 persons. Three (3) sets<br />

206


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

of Fire And Life Safety Assessment Report for Business Permit<br />

f. Filled Up Application Form<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL/ EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

20 minutes FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

2. ASSESSMENT OF FEES 5 minutes FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

3. PAYMENT OF FEES Treasurer’s Office<br />

4. PRESENT MACHINE VALIDATED<br />

ORDER OF PAYMENT / OFFICIAL<br />

RECEIPT FOR ISSUANCE OF CLAIM<br />

STUB AND RECORD THE FSIC<br />

APPLICATION TO THE LOGBOOK<br />

AND FORWARD DOCUMENTS TO<br />

THE CHIEF FIRE SAFETY<br />

ENFORCEMENT SECTION<br />

3 hours FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

5. RECEIVE APPLICATION FORM<br />

TOGETHER WITH DOCUMENTS AND<br />

ASSIGN FS INSPECTOR/S AND<br />

PREPARE INSPECTION ORDER (IO)<br />

6.<br />

6. APPROVE/SIGN INSPECTION<br />

ORDER<br />

2 hours SFO1 Herminio T. Concepcion<br />

Chief, Fire Safety Enforcement<br />

Section<br />

30 minutes Roberto F. Flores<br />

Municipal Fire Marshal<br />

7. RECORD AND RELEASE<br />

INSPECTION ORDER TO ASSIGNED<br />

FIRE SAFETY INSPECTOR<br />

15 minutes SFO1 Herminio T. Concepcion<br />

Chief, Fire Safety Enforcement<br />

Section<br />

207


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

8. CONDUCT FIRE SAFETY<br />

INSPECTION (FSI) AND PREPARE<br />

AND SUBMIT THE AFTER<br />

INSPECTION REPORT (AIR)<br />

3 1/2 days FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

9. EVALUATE AFTER INSPECTION<br />

REPORT AND SUPPORTING<br />

DOCUMENTS AND INDICATE<br />

RECOMMENDATION/ACTION\<br />

4 hours SFO1 Herminio T. Concepcion<br />

Chief, Fire Safety Enforcement<br />

Section<br />

10. DISPOSITION ON THE FINAL<br />

ACTION ON THE AFTER<br />

INSPECTION REPORT<br />

30 minutes Roberto F. Flores<br />

Municipal Fire Marshal<br />

11. PREPARATION OF FIRE SAFETY<br />

INSPECTION CERTIFICATE (FSIC)<br />

AND IF APPLICABLE, NOTICE TO<br />

COMPLY (NTC) / NOTICE TO<br />

CORRECT VIOLATION (NTCV)<br />

2 hours SFO1 Herminio T. Concepcion<br />

Chief, Fire Safety Enforcement<br />

Section<br />

12. sign fsic / ntc / ntcv 30 minutes Roberto F. Flores<br />

Municipal Fire Marshal<br />

13. RECEIVE AND RECORD FINAL<br />

ACTION<br />

15 minutes FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

<strong>14</strong>. RELEASE ORIGINAL COPY OF<br />

FSIC / NTC / NTCV TO APPLICANT<br />

AN INDORSE ONE (1) COPY TO THE<br />

BUILDING OFFICIAL / BUSINESS<br />

PERMIT AND LICENSING OFFICE<br />

UPON PRESENTATION OF CLAIM<br />

STUB TO CUSTOMER RELATIONS<br />

OFFICER<br />

15 minutes FO1 Brigido R. Ramos, Jr.<br />

Customer Relations Officer<br />

or<br />

FO1 Raul P. Daguman<br />

Customer Relations Officer,<br />

OIC<br />

208


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

MAXIMUM TIME TO SERVE 3.5 days, 13<br />

hours & 40<br />

minutes<br />

Section XXVI.<br />

Philippine National Police<br />

PHILIPPINE NATIONAL POLICE<br />

Responsible Officer:<br />

PCI GIL TISADO TORRALBA<br />

Chief of Police<br />

PERFORMANCE PLEDGES<br />

The Philippine National Police and its staff are committed to deliver the best and the<br />

highest quality service to its clients.<br />

FRONTLINE SERVICES:<br />

1. ISSUANCE OF POLICE CLEARANCE<br />

ABOUT THE SERVICE:<br />

Requirements:<br />

ISSUANCE OF POLICE CLEARANCE<br />

Refers to the verification of whether or not an individual has a derogatory record.<br />

a. Barangay Clearance<br />

b. Community Tax Certificate<br />

c. Official Receipt of Payment from the Municipal Treasurer’s Office.<br />

d. Documentary Stamp<br />

HOW TO AVAIL THE SERVICE:<br />

STEPS TO FOLLOW<br />

RESPONSE<br />

TIME<br />

PERSONNEL / EMPLOYEE<br />

TO SERVE<br />

1. SUBMIT ALL THE<br />

REQUIREMENTS<br />

FOR<br />

VERIFICATION AND REVIEW<br />

5 minutes<br />

Marisa Toledo Tibayan<br />

Police Clearance Encoder<br />

2. ISSUANCE OF POLICE<br />

CLEARANCE FORM TO BE FILLED<br />

UP BY THE APLICANT<br />

1 minute<br />

Marisa Toledo Tibayan<br />

Police Clearance Encoder<br />

3. CUBMIT FILLED UP POLICE<br />

CLEARANCE FORM<br />

1 minutes Marisa Toledo Tibayan<br />

Police Clearance Encoder<br />

209


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

4. LET THE APPLICANT IMPRINT<br />

THE THUMB MARK ON THE<br />

APPLICATION FORM<br />

1 minute<br />

Marisa Toledo Tibayan<br />

Police Clearance Encoder<br />

5. ENCODING OF DATA ON THE<br />

COMPUTER PLUS TAKING<br />

PICTURE OF THE APPLICANT<br />

5 minutes<br />

Marisa Toledo Tibayan<br />

Police Clearance Encoder<br />

6. PRINTING OF THE POLICE<br />

CLEARANCE<br />

2 minutes<br />

Marisa Toledo Tibayan<br />

Police Clearance Encoder<br />

7. APPROVAL AND SIGNING<br />

OFTHE POLICE CLEARANCE -<br />

LOCAL<br />

3 minutes<br />

Marisa Toledo Tibayan<br />

Police Clearance Encoder<br />

8. APPROVAL AND SIGNING OF<br />

THE POLICE CLEARANCE FOR<br />

TRAVEL ABROAD<br />

3 minutes<br />

PCI GIL TISADO TORRALBA<br />

Chief of Police<br />

MAXIMUM TIME TO SERVE<br />

18 minutes<br />

ARTICLE IV<br />

AWARDS & INCENTIVES<br />

Section XXVII.<br />

Program on Awards and Incentives<br />

PROGRAM ON AWARDS AND INCENTIVES FOR<br />

SERVICE EXCELLENCE (PRAISE)<br />

The Municipal Government of Silang hereby adopts the CSC-promulgated Program on<br />

Awards and Incentives for Service Excellence (PRAISE)<br />

The System shall be designed to encourage creativity, innovativeness, efficiency,<br />

integrity and productivity in the public service by recognizing and rewarding officials and<br />

employees, individually or in groups for their suggestions, inventions, superior<br />

accomplishments and other personal efforts which contribute to the efficiency, economy, or<br />

other improvement in government operations, or for other extraordinary acts or services in<br />

the public interest.<br />

A. The Types of Awards shall be the following:<br />

210


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

The agency shall develop and initiate the search for deserving employees who may be<br />

included in the screening of candidates for awards to be given such as:<br />

A.1 Best Employee Award – granted to an individual or individuals who excelled<br />

among peers in a functional group, position or profession. A cash award of not less than the<br />

amount provided under relevant existing laws shall be given to outstanding employees plus a<br />

certificate of recognition or other forms of incentives as the committee may decide, e.g., Best<br />

Division Chief, Best Secretary, Best Legal Officer, Best Driver, Best Utility Worker and other<br />

similar awards.<br />

A.2 Gantimpala Agad Award – given outright to employees commended by clients<br />

for their courtesy, promptness, efficiency and dedication to duty.<br />

A.3 Exemplary Behavior Award – base on the eight norms of conduct as provided<br />

under R.A. 6713 (Code of Conduct and Ethical Standards). The awardee will be automatically<br />

nominated by the agency PRAISE Committee to the Dangal ng Bayan Award.<br />

A.4 Best Organizational Unit Award – granted to the top organizational unit which<br />

may be a section, division or office on the basis of meeting the organization’s performance<br />

targets and other pre-determined criteria.<br />

A.5 Cost Economy Measure Award – granted to an employee or team whose<br />

contributions such ideas, suggestions inventions, discoveries or performance of functions result<br />

in savings in terms of manhours and cost or otherwise benefit the agency and government as a<br />

whole. The monetary award shall not exceed 20% of the monetary savings generated from the<br />

contribution.<br />

A.6 Service Award – conferred on retirees whether under optional or compulsory<br />

retirement schemes held during a fitting ceremony on or before the date of their retirement.<br />

A.7 Such other awards which the agency may decide to give.<br />

B. The Types of Incentives shall be as follows:<br />

The agency shall continuously search, screen and reward deserving employees to<br />

motivate them to improve the quality of their performance and instill excellence in public<br />

service. As such the following types of incentives shall be regularly awarded:<br />

B.1 Loyalty Incentive – granted to an employee who has served continuously and<br />

satisfactorily the agency for at least ten (10) years. The recipient shall be entitled to a cash<br />

award of not less than Php300.00/year of service or in accordance with existing Civil Service<br />

Laws and Rules. Succeeding awards shall be given every five years thereafter. Besides cash<br />

award, a lapel emblem/loyalty pin shall be given:<br />

10 and 15 years - Bronze<br />

20 and 25 years - Silver<br />

30, 35 and 40 years - Gold<br />

Other tokens such as wrist watch, ring and others.<br />

B.2 Length of Service Incentive – given to an employee who has rendered at least<br />

three (3) years of continuous satisfactory service in the same position. The cash award shall be<br />

incorporated in the salary adjustments following the Joint CSC-DBM Circular No. 1, S. 1990.<br />

211


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

B.3 Productivity Incentive – given to all employees who have performed at least<br />

satisfactorily for the year covered in accordance with the agency’s CSC-approved PES. This<br />

incentive shall relevant existing guidelines.<br />

B.4 Career and Self-Development Incentive – granted in recognition of an individual<br />

who has satisfactorily completed a course or degree within or outside the country at one’s own<br />

expense. A plague of recognition may be given to qualified individuals during the agency’s<br />

anniversary celebration.<br />

B.5 Other Incentives which the agency’s PRAISE Committee may recommend on<br />

the basis of special achievements, innovative approaches to assignments, exemplary service to<br />

the public and recognition by an outside group of a particular achievement.<br />

C. The Forms of Awards and Incentives shall be the following:<br />

C.1 Compensatory Time-Off – granted to an employee who has worked beyond his<br />

regular office hours on a project without overtime pay.<br />

C.2 Flexiplace – work arrangement allowed for qualified employee’s who has<br />

demonstrated responsibility, initiative, and capacity to produce output/result and<br />

accomplishment outside of the workplace subject to established guidelines.<br />

C.3 “Salu-salo” Together – meal hosted by superiors or supervisors for employees<br />

who have made significant contributions.<br />

C.4 Personal Growth Opportunities – incentives which may be in the form of<br />

attendance in conferences on official business, membership in professional organizations,<br />

books, journals, tapes, travel packages and other learning opportunities.<br />

C.5 Trophies, Plagues and Certificates<br />

C.6 Monetary Award<br />

C.7 Travel Packages<br />

C.8 Other Incentives – incentives in kind which may be in the form of merchandise,<br />

computers, pagers, cellular phones, reserved parking space, recognition posted at the Wall of<br />

Fame, feature in agency publication, and others.<br />

To implement the Program, the Municipal Government of Silang creates the PRAISE<br />

Committee composed of the following:<br />

1. Municipal Mayor or his duly authorized representative, as Chairman<br />

2. The Budget Officer<br />

3. The Planning & Development Officer<br />

4. The Human Resource Management Officer<br />

5. Representative from the Second Level<br />

6. Representative from the First Level<br />

212


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

ARTICLE V<br />

CUSTOMER FEEDBACK FORM<br />

Section XXVIII.<br />

Customer Feedback Form<br />

CUSTOMER FEEDBACK FORM<br />

Thank you for visiting our Municipal Hall and availing of our services. Because we want to<br />

serve you better, please answer the questions relevant to your visit:<br />

Name:<br />

Address:<br />

Department/Office Visited:<br />

Service Availed:<br />

OUR OFFICE YES NO<br />

Is the office easy to locate? • •<br />

Is the office clean and orderly? • •<br />

Did you feel comfortable? • •<br />

Was there a long waiting line of customers? • •<br />

Was there an appropriate signage of direction? • •<br />

OUR FRONTLINERS<br />

Is the employee-in-charge available? • •<br />

Is the employee-in-charge knowledgeable? • •<br />

Is the employee-in-charge accommodating? • •<br />

Were you received properly? • •<br />

Were your needs attended to promptly? • •<br />

Were you made to wait long? • •<br />

REQUIREMENTS<br />

Were you made aware of the requirements? • •<br />

Was there so many additional requirements? • •<br />

Were you given proper information on how to get requirements? • •<br />

Were you made aware of the fees you will pay? • •<br />

OUR OFFICERS<br />

Were the authorized official/s available? • •<br />

Did it take him/them long to sign the document? • •<br />

Nagpa-importante ba? • •<br />

OUR INFORMATION<br />

Is the document needed available? • •<br />

Is the document well-organized? • •<br />

Is the data complete? • •<br />

213


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Is the data relevant to your request? • •<br />

Are instructions complete, brief, concise? • •<br />

Other Comments/Suggestions<br />

Thank you very much.<br />

Please drop at the Comments & Suggestion Box located at the Main Entrance.<br />

ARTICLE VI<br />

EFFECTIVITY<br />

Section XXIX.<br />

Effectivity:<br />

This Ordinance shall take effect upon approval by the Sangguniang Bayan.<br />

UNANIMOUSLY ENACTED this 9 th day of June, 20<strong>14</strong>, on its third and final reading.<br />

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =<br />

We hereby certify to the correctness of the above Ordinance which was approved by the<br />

Sangguniang Bayan of Silang, Cavite, on its 19 th Regular Session, held on the 9 th day of June,<br />

20<strong>14</strong>, at the Sangguniang Bayan Session Hall.<br />

HON. AIDEL PAUL G. BELAMIDE<br />

HON. FERDINAND C. AMUTAN<br />

HON. LUIS V. BATINGAL, JR.<br />

HON. NESTOR V. PATAWE<br />

HON. ALLAN A. TOLENTINO<br />

HON. ALFREDO L. TOLEDO<br />

HON. RONILO A. DONEZA<br />

JR.<br />

HON. LUCIANO P. DE JESUS,<br />

HON. FRANCISCO PAOLO P. CRISOSTOMO<br />

CERTIFIED CORRECT:<br />

ISAIAS F. ESTROPIGAN III<br />

2<strong>14</strong>


Republic of the Philippines<br />

Province of Cavite<br />

Municipality of Silang<br />

OFFICE OF THE SANGGUNIANG BAYAN<br />

Bldg. B, 3 rd Floor, Plaza Libertad, Poblacion II, Silang, Cavite, Philippines 4118<br />

Secretary to the Sanggunian<br />

ATTESTED BY:<br />

HON. ROSALIE B. LOYOLA<br />

Vice Mayor & Presiding Officer<br />

Page 216 of Ordinance No. PL-<strong>006</strong><br />

Series of 20<strong>14</strong>.<br />

APPROVED BY:<br />

HON. EMILIA LOURDES F. POBLETE<br />

Municipal Mayor<br />

Date Approved: ___________________<br />

215

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