BABOK_Guide_v3_member_copy

Manage Stakeholder Collaboration
Elicitation and Collaboration
Poor relationships with stakeholders can have many detrimental effects on
business analysis, including:
• failure to provide quality information,
• strong negative reactions to setbacks and obstacles,
• resistance to change,
• lack of support for, and participation in, business analysis work, and
• business analysis information being ignored.
These effects can be modified in part through strong, positive, and trust-based
relationships with stakeholders. Business analysts actively manage relationships
with stakeholders who:
Complimentary IIBA® Member Copy. Not for Distribution or Resale.
4.5.3 Inputs
• provide services to the business analyst, including inputs to business analysis
tasks and other support activities,
• depend on services provided by the business analyst, including outputs of
business analysis tasks, and
• participate in the execution of business analysis tasks.
• Stakeholder Engagement Approach: describes the types of expected
engagement with stakeholders and how they might need to be managed.
• Business Analysis Performance Assessment: provides key information
about the effectiveness of business analysis tasks being executed, including
those focused on stakeholder engagement.
Figure 4.5.1: Manage Stakeholder Collaboration Input/Output Diagram
Guidelines and Tools
Business Analysis Approach
3.2
Stakeholder
Engagement
Approach
Input
3.5 Business
Analysis
Performance
Assessment
Business Objectives
Future State Description
Recommended Actions
4.5
Manage Stakeholder
Collaboration
Output
Risk Analysis Results
4.5
Stakeholder
Engagement
72