BABOK_Guide_v3_member_copy

Plan Stakeholder Engagement
Business Analysis Planning and Monitoring
3.2.7 Stakeholders
• Scope Modelling: used to develop scope models to show stakeholders that
fall outside the scope of the solution but still interact with it in some way.
• Stakeholder List, Map, or Personas: used to depict the relationship of
stakeholders to the solution and to one another.
• Survey or Questionnaire: used to identify shared characteristics of a
stakeholder group.
• Workshops: used to interact with groups of stakeholders to gain more
information about stakeholder groups.
• Customers: a source of external stakeholders.
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3.2.8 Outputs
• Domain Subject Matter Expert: may help to identify stakeholders and may
themselves be identified to fulfill one or more roles on the initiative.
• End User: a source of internal stakeholders.
• Project Manager: may be able to identify and recommend stakeholders.
Responsibility for stakeholder identification and management may be shared
with the business analyst.
• Regulator: may require that specific stakeholder representatives or groups be
involved in the business analysis activities.
• Sponsor: may request that specific stakeholders be involved in the business
analysis activities.
• Supplier: a source of external stakeholders.
• Stakeholder Engagement Approach: contains a list of the stakeholders,
their characteristics which were analyzed, and a listing of roles and
responsibilities for the change. It also identifies the collaboration and
communication approaches the business analyst will utilize during the initiative.
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