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Perspectives
The Business Process Management Perspective
particular BPM initiative. Process architects enhance and transform business
processes into technically enhanced and executable process templates.
Depending on the BPM initiative, process architects may be focused on
managing business performance or on mapping technology to business
operations. Process architects are responsible for developing and
maintaining standards and the repository of reference models for products
and services, business processes, key performance indicators (KPIs), and
critical success factors (CSF). They are engaged in process analysis and
transformation initiatives.
Project
Manager
• Process Analyst/Designer: has detailed process knowledge, skills, and
interest. They are experts in documenting and understanding process
design along with performance trends. Process analysts/designers have an
interest in business process optimization to increase overall business
performance. This goal requires an understanding of the detailed process
and includes performing the necessary analysis for process optimization.
They perform analysis and assessment of as-is processes, evaluate alternate
process design options, and make recommendations for change based on
various frameworks.
• Process Modeller: captures and documents business (both the as-is and
to-be) processes. The process modeller is frequently a process analyst
working to document a process for implementation or support by an
information technology system.
The process analyst/designer and the process modeller functions frequently reside
within a single position.
Figure 11.5.1: Business Analyst Roles in a BPM Initiative
Process Change Initiative
Business Analyst
Process Architect
Process
Owner
Functional
Manager
Ongoing
Staff
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Process Project
Manager
Process
Analyst
& Designer
Process
Modeller
Key Stakeholder
Process Manager
Process
Participants
Implementation
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