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9<br />

Underlying Competencies<br />

The Underlying Competencies chapter provides a description of the behaviours,<br />

characteristics, knowledge, and personal qualities that support the practice of<br />

business analysis.<br />

The underlying competencies described here are not unique to business analysis.<br />

They are described here to ensure readers are aware of the range of fundamental<br />

skills required and provide a basis for them to further investigate the skills and<br />

knowledge that will enable them to be accomplished and adaptable business<br />

analysts.<br />

These competencies are grouped into six categories:<br />

• Analytical Thinking and Problem Solving (p. 188),<br />

• Behavioural Characteristics (p. 194),<br />

• Business Knowledge (p. 199),<br />

• Communication Skills (p. 203),<br />

• Interaction Skills (p. 207), and<br />

• Tools and Technology (p. 211).<br />

Each underlying competency is defined with a purpose, definition, and<br />

effectiveness measures.<br />

Complimentary IIBA® Member Copy. Not for Distribution or Resale.<br />

187

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