C&L_August 2017 (2)

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TRACK TECHNOLOGY BUILD BUSINESS SHAPE SELF
A 9.9 Media Publication
Volume 06 | Issue 05 | August 2017 | 150
CIO@2020
NEW CHALLENGES;
NEWER POSSIBILITIES
Featuring the finest moments from three days of an
action-packed 18th Annual CIO&Leader conference in
Udaipur where more than 100 leading CIOs worked
together to create a strategic agenda for the year 2020
Special Coverage Issue

EDITORIAL
Shyamanuja Das
shyamanuja.das@9dot9.in
CIO@2020
T
CIOs are now
far more at ease
talking about
their business—
not just the micro
issues from
their companies’
perspectives but
even the macro
issues and trends
in their industries
The CIO&Leader Annual conference is
always a great place to catch up with the
thinking of India’s top IT leaders. This
time’s theme, CIO@2020, was selected
to gauge what they are planning for the
future, what are the exciting things that
they are doing, and what are the things
that are bothering them.
One interesting item on the agenda this
time was creation of Agenda 2020, a strategic
agenda document for Indian CIOs.
The participating CIOs were divided into
18 working groups; each group deliberated
on one topic to come up with a set of
recommendations—a strategic roadmap
for 2020—around that topic. Each group,
of course, made a presentation. But the
unique thing about that was we wanted to
capture that knowledge and share it with
broader community. We are compiling and
editing the final presentations to publish
them as a book, which will be sent to the
broader CIO and IT Heads in India. For
your copy, write to us.
However, the interactions happened not
just through such sessions, numerous
round tables and other formal discussions
that were part of the agenda but through
long, informal one-on-one discussions.
Even amidst the exotic Manganiyar program
and royal dinner at the City Palace
with the Maharana of Udaipur, I did manage
to probe what are some of them up to,
what are the things that excites them and
what are the ones that are bothering them.
As compared to, say, five years back,
there is one change which has happened
for real. The CIOs are far more at ease
talking about their business. By that, I
do not mean just the micro business issues
from their companies’ perspectives but
even the macro issues and trends in their
industries.
While buzzwords like Digital, AI,
Machine Learning and IoT did dominate
the discussion—both formal and informal—it
was pleasantly surprising to see
CIOs talking about user experience and
design thinking.
Maybe, that will be the next frontier!
Enjoy the coverage of the annual conference
in this issue
August 2017 | CIO&LEADER
1

CONTENT AUGUST 2017
6-47
COVER STORY
CIO&LEADER
CONFERENCE 2017
The 18th Annual CIO&Leader Conference, IT leaders gathered to
create an strategic actionable agenda for the year 2020
2 CIO&LEADER | August 2017

www.cioandleader.com facebook.com/cioandleader @cioandleader
TRACK TECHNOLOGY BUILD BUSINESS SHAPE SELF
A 9.9 Media Publication
Featuring the finest moments from three days of an
action-packed 18th Annual CIO&Leader conference in
Udaipur where more than 100 leading CIOs worked
together to create a strategic agenda for the year 2020
Special Coverage Issue
Volume 06 | Issue 05 | August 2017 | 150
www.cioandleader.com
MANAGEMENT
Managing Director: Dr Pramath Raj Sinha
Printer & Publisher: Anuradha Das Mathur
EDITORIAL
Managing Editor: Shyamanuja Das
Associate Editor: Shubhra Rishi
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Dipanjan Mitra
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CIO@2020
NEW CHALLENGES;
NEWER POSSIBILITIES
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August 2017 | CIO&LEADER
3

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
18TH ANNUAL CIO&LEADER CONFERENCE
Knowledge,
Fun & Royal
Experience
The conference, with a theme CIO@2020, saw the participation of
more than 100 top CIOs in India and was supported by more than
20 technology companies as partners
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Some very incisive presentations,
technology insights, leadership
talks, inspiring speeches and policy
briefings, interactive sessions, engaging
workshops, collaborative knowledge
sharing—along with loads of fun, ethnic
food, glimpses of local culture and literally
a very ‘royal’ experience for its participants
marked the 18th CIO&Leader Annual
Conference held between 4th August and
6th August 2017 at the luxurious Ananta
Resort at Udaipur, Rajasthan.
The conference, with a theme CIO@2020,
had participation of more than 100 top CIOs
in India and was supported by more than 20
technology companies as partners. The conference
also included Agenda 2020, a collaborative
authoring of a strategic agenda document
for Indian CIOs by the participating CIOs. The
other highlight of the conference program was
a keynote address by the Minister for Civil
Aviation, Jayant Sinha. Some personal time
with the king of Udaipur was a unique experience
for many participating CIOs.
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Minister of Civil Aviation Jayant
Sinha delivered a keynote address
The conference began with a welcome note by
Kanak Ghosh, Founder & Director, 9.9 Media.
It was followed by a talk on creating a human
enterprise by futurologist Steve Wells. After a keynote
by presenting partner HPE, the participants
were briefed by CIO&Leader editors on the Agenda
2020 exercise. Presentations by other partners,
engaging panel discussions an innovative speed-dating
aimed at introducing participants to each other
in a short time completed the first day’s agenda.
The pre-conference workshop on innovation by
Ashvin Vellody, Partner, Deloitte Digital & Abhinav
Chaturvedi, Director, Deloitte Digital saw enthusiastic
participation from the attending delegates.
After the formal sessions, it was time for some
wine and cheese sessions by partners.
And finally, it was time to unwind. With traditional
Rajasthan food on their plates and safas on their
heads, the CIOs and partners had an immersive
experience of the local Rajasthani culture.
Day Two began with some interactive breakfast
sessions with partners. A series of technology and
solutions presentations, Ideas Café—a session
where CIOs sit across a table to discuss a topic with
a moderator for 10 minutes before moving to another
table with another topic was enjoyed by the delegates.
The day also had the new Agenda 2020 item, where
groups of CIOs sat together to create a draft strategic
agenda around a topic. Apart from technology topics, it
included management, leadership, talent topics as well.
They created presentations based on their deliberations.
CIO&Leader is compiling all those to create a strategy
book for Indian CIOs.
Different sessions at
the Conference
The conference ended with presentations
by groups of CIOs
on Agenda 2020 topics, who
were acknowledged with trophies and
certificates by CIO&Leader.
Day Two began with some interactive
breakfast sessions with partners.
A series of technology and solutions
presentations, Ideas Café—a session
where CIOs sit across a table to discuss
a topic with
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Panel Discussion on Realizing
the Full Potential of IoT
After a few more wine & cheese sessions by the partners, the
day culminated in a visit to the City Palace—the heart of
Udaipur. But it was no ordinary visit. The Maharaja, Maharana
Arvind Singh Mewar, himself was there to greet the guests. A
dinner at Maharaja’s Fateh Prakash Palace within the palace and a
Sound & Light show rounded up the evening.
The last day of the event had two keynotes—one by Akshaya Patra
UK CEO, Bhawani Singh Shekhawat, and the other by Civil Aviation
minister Jayant Sinha. In his speech, he explained how the reforms
initiated by the NDA government are accomplishing structural
changes in Indian economy. Labeling the current round of reforms as
Reforms 3.0, he claimed that the changes are the most profound this
time. He listed six buckets of reforms and explained how the government
is initiating major changes through each of those.
Agenda 2020
Presentation
by CIO Teams
More than 20 leading technology companies
supported the event as partners, led by
Hewlett Packard Enterprise (HPE) as the
presenting partner and Sify as the premier partner.
Other sponsors included Microsoft, Fujitsu, Schneider
Electric, IBM, Qlik, SAS, Deloitte, Aspect, Adobe,
Avaya, AWS, IBM, Microsoft, Moglix, QlikTech,
Schneider Electric, Samsung, Symphony Summit,
Teradata, Trend Micro, AudioCodes, Fast Future
Publishing, STTelemedia and SUSE.
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Leading tech-enabled
people development
The conference, with a theme CIO@2020, saw a participation of more than 100 top
CIOs in India and was supported by more than 20 technology companies as partners
Two years ago, during one of the board meetings,
the CHRO at Maruti Suzuki proposed
the idea of creating a Digital Training Academy
and Rajesh Uppal, Executive Director-IT and
CIO Maruti Suzuki India Limited, was asked to
lead it. Uppal, who sits on the board of Maruti, took
up the challenge to run the training and people
development at the auto major. At the 18th Annual
CIO&Leader Conference, Uppal asked CIOs: Which
are the areas of people development where technology
can impact?
Uppal said that the process of recruitment can be
aided by technology. Citing an example, Uppal discussed
how analytics to select the right profiles, to
identify those employees who will have a long-term
impact on the organization. At Maruti, the on-boarding
and orientation which used to be a 15 days affair
was reduced to 7 days.
Run as a people development initiative across different
levels, Maruti created one of the biggest assessment
centres in the company where Maruti's 1700
managers could go through assessment process for
different parameters such as leadership, psychometrics,
industry knowledge and understanding
of financials.
"Through technology, we were able to select a band
of people and give them what they need. We understood
their training needs, competency required, and
target managers, employees and dealers across the
company's 4500 locations," said Uppal.
Uppal said the initiative has helped them impart
targeted training and improve centricity of the
employees. "Each employee has a different style of
learning and to understand and facilitate that will
prove impactful for them, and in turn for our business,"
said Uppal.
Innovating a Future-
Back strategy
The session by Bhawani Singh Shekhawat, CEO, The Akshaya Patra Foundation, UK
“We exist to eliminate social inequity
in one generation; which
is almost an impossible dream.
But only the impossible should be pursued by
human beings, particularly leaders,” said Bhawani
Singh Shekhawat.
"The Akshaya Patra Foundation serves more
than 1.7 million meals every single day. For the
10 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
last 17 years, the foundation has operated as a manufacturing
NGO," said Shekhawat.
"Leaders tend to have their myopias because
they don't themselves ask this question. To me, the
critical aspect of leadership is to build an organization
which is not current-forward but future-back,"
said Shekhawat.
He asks CIOs to think of all of the breakthroughs
that there are: Think about the world that they do
not see; think about the interplay between technology
and the knowledge systems that you head, think
about what the customers really need, think about
how you make promises – what are the things that
you learn to say that trap you; think about your contracts
as commitments.
He lists down four important questions that leaders
must ask themselves:
What are my myopias?
Where am I trapped?
What am I adjusting to instead of disrupting?
What tradeoffs did I make today?
Shekhawat urges CIOs to “think of what is core
and what is periphery. Remember that these changes
are happening at the periphery and not at the core.
As knowledge workers, as people who inspire your
organizations with new wisdom - think about the
outliers, and not just the obvious."
What Digital means
in Manufacturing
The session by PS Easwaran, Partner - Supply Chain & Manufacturing,
Deloitte Touche Tohmatsu India
At the 18th Annual CIO&Leader Conference,
PS Easwaran, Partner - Supply Chain &
Manufacturing, Deloitte Touche Tohmatsu
India, spoke about how CIOs can evolve their digital
supply chains into value webs.
India's manufacturing
is growing roughly
at half the growth rate
of China in terms of
productivity. 'This
gives Indian manufacturing
company the
opportunity for cashing
in. What are the
frameworks that companies
are employing
or deploying to get
into a digital agenda
within their own organizations
and what
CIOs need to look at going forward?” said Easwaran.
"We must think about a few things in the context of
digital in manufacturing," he said.
First, our ecosystem is changing. Most CXOs are
not thinking about how the operations model is
going to change with digital. Large OEMs focus
significantly on product innovation, design development,
and technology around that. Second,
innovation needs to become collaborative. Citing an
example, Easwaran said that most companies today
are grappling with the development time of a product,
which is much longer than the time for which it
is profitable in the market place.
Easwaran said that digital has made intervention
in project related businesses where the ability
to change their cycle/design/development time has
come down drastically as a result of collaborative
deployment.
In the following coverage, we will give you an overview
of the 18th Annual CIO&Leader Conference.
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
THE 18TH ANNUAL CIO&LEADER
CONFERENCE 2017
12 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
The theme of the 18th Annual CIO
conference was CIO@2020 - New
Challenges; Newer Possibilities. Considering
the new CIO will have to
multitask using multiple talents and
contribute to multiple facets of business.
SOA, Blockchain, Data, Security,
Cloud are the tools that will help facilitate
this transition. The aim of the
conference was to decipher, discuss
and deliberate what is going to be the
agenda, the investment pattern and the
buying pattern for the business and
not just IT.The conference commenced
on Friday, 4th August and ended on
till Sunday, 6th August 2017 at The
Ananta, Udaipur. The exciting conference
agenda included simulations,
discussions, case studies and sessions
by experts from around the world. It
offered ideas around simulation on
building your own startup and give
participants a firsthand experience in
all areas of business decision making
like product mix, marketing, finance
and logistics.
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Friday
4th August
2017
The CIO Annual ceremony kickstarted with an
early morning breakout session titled 'Digital
Transformation for the Supply Chain' by Rahul Garg,
Founder & CEO, Moglix. The session moderator was
R Giridhar, Group Editor, CIO&Leader
Delegates being welcomed in the hotel lobby
14 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
R Giridhar, Group Editor, CIO&Leader introducing
the first session and speaker of the 18th Annual
CIO&Leader Conference
Welcome note by Kanak Ghosh, Founder &
Director, 9.9 Media
The first session set the context for the day 1 of the conference where the two leaders from Deloitte presented
their perspective on the past, present and future of work, its changing landscape. They also discussed
the need for creating adaptive architecture, tools and effective governance as a strategic measure
to prepare for the future
Ashvin Vellody, Partner,
Deloitte Digital & Abhinav
Chaturvedi, Director, Deloitte
Digital kickstarted the conference
with a Workshop on Innovation
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
During the
Speed Dating
session, our
partners and
CIOs engaged
in one-to-one
exclusive six
meetings in
a span of 60
minutes
the
Steve Wells, Director of Operations, Fast Future Publishing shared his perspective on future technologies to
explain the cross-sector potential for change represented by new tech, but more significantly on understanding
the societal and business implications and a few case studies to explore when when we pay attention to
signals, and when we don't, and build on to how we create a very "Human Enterprise"
Steve Wells, Director
of Operations, Fast Future
Publishing enchanted the
audience with an interesting
session on Creating a Very
Human Enterprise'
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
The session on 'Accelerating Innovation in the Age of
Digital Disruption' was conducted by Sandeep Pendharkar,
Director, HPE PointNext India
Mayank Chaturvedi, Country Manager - CME, HPE India (Right) and Vinay Tyagi, Senior Vice President, Vodafone (Center)
joined Moderator: R Giridhar, 9.9 Media (Left) in a panel on 'Building Partnerships in a Digital Era'
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
While talking about the agenda,
CIO&Leader's Managing Editor, Shyamanuja
Das, said "For the CIOs, it is
just the right time to create a strategic
agenda for 2020 that is actionable!"
He further said that several agenda
are thrown in by a lot of consultants,
experts and research firms. Many of
them are great as insights and understanding.
But an agenda should be
actionable. However, the best people to
create an Agenda 2020 for the Indian
CIOs are the Indian CIOs themselves.
The briefing of the CIO Agenda 2020
Workshop was given by Shyamanuja Das,
Managing Editor (Right) &
R Giridhar, Group Editor, 9.9 Media (Left)
The session on 'Reinventing
your Customer Experience
Strategy' was
conducted by Kuntal Shah,
Solutions Lead - India &
SAARC, Avaya"
18 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
An impactful session
on 'Enterprise Mobility
2020 : The Era of Digital
Transformation' was
delivered by Sukesh Jain,
Vice President, Enterprise
Business, Samsung India
Mehul Doshi, Country
Head of Technology Server,
Storage CCD & DataCenter
Solutions, Fujitsu presented
his outlook on 'To Be or Not
To Be – Digital Evolution'
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
various
Our partners HPE India,
Microsoft and Sify engaged
CIOs in breakout sessions on
industry related topics
The roundtable session on
How to Leverage Hybrid IT to
Accelerate Your Digital Journey
was conducted by Rajesh Borde,
Country Manager- FSI, HPE India
& Anoop Chaturvedi, Region
Manager, HPE PointNext India and
moderated by CIO&Leader Group
Editor, R Giridhar.
The session on 'Give your Data a
Voice' was chaired by Jaydeep
Deshpande, Head of Marketing -
India & SAARC, QlikTech & Nilesh
Kulkarni, Solution Consultant,
QlikTech. This session was
moderated by Shyamanuja Das.
The third roundtable session
on 'The Digital Workplace' was
led by Suresh Gummaraju,
Network Evangelist & Sumeet
Sud, Network Specialist, Sify
Technologies and moderated by
Associate Editor, Shubhra Rishi
20 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
After a long day of sessions and workships, the CIOs were ready to unwind. Decked in orange turbans, they
settled down in anticipation of a great, engaging evening. The Manganiyars are professional Muslim folk
musicians belonging to Jaisalmer, Barmer, parts of Jalor, Bikaner and Jodhpur districts in Western Rajasthan.
Like other hereditary caste musicians, they cultivate a close relationship to their patrons. The performance
begins in complete darkness — light bulbs faintly illuminate 36 human-sized rectangular boxes on a large
four-tier set. Then the sound of a khamacha, an Indian stringed instrument, breaks the silence. Slowly, lights
come up on one of the boxes to reveal the musician sitting cross-legged, dressed in white with an orange turban.
The performance went on for an hour. It was interspersed with a Leadership talk by Srihari Gopinath,
Head of Marketing - Enterprise Group, HPE India, followed by dinner after the performance.
An evening to
remember in
the City of
Lakes, Udaipur:
The Manganiyar
Seduction. The set was decked with
the performance from Rajasthan
entertainment by The Manganiyars.

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Saturday
5th August
2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
industry
Our partners HPE India, IBM
and Sify engaged CIOs in
breakout sessions on various
topics
The roundtable session on Digital
Transformation & Its Potential
Benefits was conducted by
Sandeep Pendharkar, Director,
HPE PointNext India & Mayank
Chaturvedi, Country Manager -
CME, HPE India. and moderated
by CIO&Leader Founder and
Director, Kanak Ghosh.
The session on 'Reinventing IT
infrastructure in the Cognitive &
Cloud Era' was chaired by Viswanath
Ramaswamy, Director - Systems,
India & South Asia, IBM. This session
was moderated by CIO&Leader Group
Editor, R Giridhar.
The third roundtable session on 'Digital
Transformation in Manufacturing'
was led by Surajit Chaudhuri, Head
Manufacturing North, Sify Technologies
& Chinmay Anango Mohan Patra, Head
Manufacturing West, Sify Technologies
and moderated by CIO&Leader
Associate Editor, Shubhra Rishi

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
A high engaging session on
Manufacturing @2020 was
conducted by PS Easwaran,
Partner - Supply Chain &
Manufacturing, Deloitte
Touche Tohmatsu India
The next session on Transformation 2020 - An
ICT Perspective was conducted by Kirtikar Ojha,
Executive Vice President, Sify Technologies
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
It was followed by a talk on
the topic of 'New Way of
Doing Business. Your Way.'
delivered by Vikas Prasad,
Director - Infrastructure
Services, IBM India &
South Asia
With Industry 4.0 becoming a reality, our esteemed panel comprising an elite list of security leaders discussed
operational infrastructure, is not longer isolated from rest of organizational IT. As a result, this
opening up of closed infrastructure has exposed them to new threats—cyber threats. "IT systems have been
exposed to for years," said one of the panel members. They discussed a wide range of issues and challenges
concerning security for critical infrastructure and how can organizations tackle this new risk—risks that
could bring the entire operation of a plant or refinery to halt.
An interesting panel discussion on Realizing the Full Potential of IoT Moderated by CIO&Leader Group Editor, R Giridhar (Extreme
Left). Panelists (L-R): Srihari Gopinath, Head of Marketing - HP Enterprise Group, India; Amit Shukla, Group CIO, Kirloskar Brothers;
Deepak Agarwal, Executive Director - IT, Indian Oil; Jayantha Prabhu, Group CIO, Essar and Sachin Gupta, Group CIO, Havells
26 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Luck Draw winners
receiving their gifts
on the day 2 of the
CIO&Leader Annual
Conference
A high engaging session on
Innovation at Every Level
was conducted by Manish
Gokhale, Director - Business
Development, Schneider
Electric IT Division
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
A high engaging panel discussion on CIO Cocktail 2020--Fusion for Transformation. Panelists: (L-R) Vipul Anand, Group
CIO, Jindal Steel & Power Ltd; Dr Mukesh Arora, Additional GM (CS & IT), BHEL; Chander Khanduja, CIO, Luminous India;
Neehar Pathare, Vice President - IT, 63 Moons Technologies; Kirtikar Ojha, Executive Vice President, Sify Technologies and
CIO&Leader Founder and Director, Kanak Ghosh.
Luck Draw winners
receiving their gifts
on day 2 of the
CIO&Leader Annual
Conference
28 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
It was followed by a talk
on the topic of 'Combining
Enterprise Analytics
with Practical Artificial
Intelligence' was delivered
by Rajesh Shewani, Head
- Technology & Solution
Architecture, Teradata India
The next session was on
'Give Your Data a Voice' was
by Jaydeep Deshpande,
Head of Marketing - India &
SAARC, QlikTech
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Venkatesh Krishnan, Regional Director &
Tanuj Vohra, General Manager - Program
Management, Microsoft India gave a talk
on 'Making Digital Disruption a Core of Your
Innovation Strategy'
Next up was the Ideas Cafes session, a social tool based on conversational leadership. CIOs engaged in
intense theme based discussions with 30-40 CIOs for a period of 60 minutes.
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
xGen Security for an
Evolving IT and Threat
Landscape by Sharda
Tickoo, Technical Head,
Trend Micro India
Creating a Digitally Transformed & Organized Supply Chain by
Rahul Garg, Founder & CEO, Moglix
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
The next session was
on 'Digital Workplace &
Delivering Internal Customer
Experience Better' was
by Vijaya Shankar, Senior
VP - Technology & Product
Management, Symphony
Summit
32 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
The next session was
on 'Business Innovation
Enabled by the Cloud'
by Dhruv Singhal, Head
- Solutions Architecture,
Amazon Internet Services
The next session was on
'Cx2020 - The Advent of the
Digital Employee' was by
Jagannath Narendran, Senior
Vice President - Asia Pacific &
Middle East, Aspect
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
The next session was on 'The Road to Building Analytics-
Driven Enterprises: Challenges and Opportunities' by
Ankur Biswas, Senior Analytics Expert, SAS
City
An additional activity was organized for the spouses of the CIOs who were attending the 18th Annual
CIO&Leader. The city of lakes - Udaipur provided the perfect opportunity. The better halves of our IT leaders
were taken for a tour of the city. They went for a boat ride on Lake Pichola, visited the Saheiyon Ki Baadi and
Palace, among other sites.
Some of the
spouses of
delegates on an
Udaipur city tour

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
There was more dedicated time for fine-tuning the CIO 2020 agenda topic. In this, the chairpersons of
each group sat in a roundtable and other CIOs, who were not part of that group, gave their input as well to
the chairperson of a working group. This process will ensure that we do not miss out on inputs from CIOs
who are not part of that particular work group but still have valuable suggestions. The working groups,
after going through the detailed deliberations of their own group members as well as receiving the inputs
of others, made final recommendation on the given topic.
The group discussion on CIO Agenda 2020 began
August 2017 | CIO&LEADER
35

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Our partners Microsoft,
Amazon Internet Services and
Schneider Electric IT Division
engaged CIOs in breakout sessions
on various industry topics
The roundtable session on Are
You Ready for Digital Disruption
was conducted by Jatinder Singh
Pabla, India Office 365 Business
Lead & Tanuj Vohra, General
Manager- Program Management,
Microsoft India and moderated by
CIO&Leader Director - Community
Engagement Sachin Mhashilkar.
The session on 'Transformation in the World of
IoT, Digitisation & Infrastructure Optimisation'
was chaired by Anil Damodaran, General
Manager – Business Development, Data Centre
Lifecycle Services, Schneider Electric IT Division.
This session was moderated by CIO&Leader
Associate Editor, Shubhra Rishi.
The third roundtable session on
'Migrating to the Cloud' was led
by Head - Solutions Architecture,
Head Manufacturing West, Sify
Technologies and moderated by
CIO&Leader Group Editor, R Giridhar

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
them
After a long day of sessions, the CIOs were taken to an imposing 19th century palace. Decked in traditional
attired, they enjoyed an evening of history and celebration of this palace, situated next to the City Palace.
They were met by Shriji Arvind Singh Mewar, Custodian of the House of Mewar, who courteously posed with
for pictures, and engaged them in a talk on the heritage of this grand palace
An evening to remember in
the City of Lakes, Udaipur:
The Sound and Light Show at
The Fateh Prakash Palace

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
Sunday
6th August
2017
Our partner Microsoft engaged CIOs in breakout
sessions on various industry topics
The roundtable session on Reimagine
the Customer Experience was chaired
by Saurabh Malhotra, Director Global
Alliances (Microsoft Dynamics) & Shaleen
Verma, Technical Solutions Professional,
Microsoft Dynamics and moderated
by CIO&Leader Director - Community
Engagement, Sachin Mhashilkar
38 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
The first talk of the day was by Jayant Sinha, MP & Minister of State for Civil Aviation. He was introduced
by Pramath Raj Sinha, Founder and Director, 9.9 Media
August 2017 | CIO&LEADER
39

The sessions were
inundated by lunch
and lucky draw
The next session was on
'Cloud Services Secuirty' by
Deepak Sharad Sawant,
Senior Manager - Core
Technologies, Adobe India
40 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
The next session on
'Tech Enabled People
Development' by Rajesh
Uppal, Executive Officer
(IT) and CIO, Maruti
Suzuki India
The final session was on
'Innovating a Future-Back
strategy' by Bhawani
Singh Shekhawat, CEO,
The Akshaya Patra
Foundation UK
August 2017 | CIO&LEADER
41

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
tions
The chairperson/any other member nominated by him/her made a presentation recommending the agenda
for 2020 on their allocated topic, for the entire CIO community in India. Each presenter was given 5 minutes
to make the presentations. Each member of the winning team received prizes and each of the participating
CIO members was given a certificate mentioning their contribution to the specific working group deliberathat
they were a part of
Agenda 2020
Presentations being made
by CIO teams
42 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
August 2017 | CIO&LEADER
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18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
“Most CXOs in the
manufacturing
business need to
think about how
their operations
model is going to
change with digital”
PS Easwaran
Partner - Supply Chain &
Manufacturing, Deloitte
Touche Tohmatsu India
“There will be a rapid
change in the way we
deliver services. By 2020,
most of the IT operations
will be done by bots and
will lead to reduction
in manpower and
enterprises will definitely
implement this”
“Each employee
has a different style
of learning and to
understand and
facilitate that will
prove useful for
them, and in turn for
our business in the
digital era”
Rajesh Uppal
Executive Director-IT and
CIO, Maruti Suzuki India
“We are doing some work on
connected AI and building a
framework called ThinkDeep,
which is completely on
OpenSource, and this will be
a big deal in future”
Vijaya Shankar
Senior VP – Technology
& Product Management,
Symphony Summit
Rajesh Shewani
Head – Technology &
Solution Architecture,
Teradata India
44 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
“We need to be careful about
the kind of data we are sharing
onto cloud as that data can be
used to predict lot of behavior
of our organizations”
Deepak Sharad Sawant
Senior Manager – Core Technologies
Adobe India
“Customers will not
be limited to certain
technology choices which
an organization builds. They
will also have opportunities
to build certain IP in IT and
innovation projects”
“Open APIs can be used in future
as per the customers’ choice. They
can also avail various service
center and mobile van facilities
as part of the future enterprise
mobility journey”
Sandeep Pendharkar
Director, HPE PointNext
India
Sukesh Jain
Vice President, Enterprise Business,
Samsung India
“In the future, we will move beyond
the traditional BI by connecting
data and ideas which will enable
various data-driven possibilities
within the organization”
Nilesh Kulkarni
Solutions Consultant
QlikTech
August 2017 | CIO&LEADER
45

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
“The critical aspect of leadership is
to build an organization which is not
current-forward but future-back”
Bhawani Singh Shekhawat
CEO, Akshaya Patra Foundation UK
“As more
and more
organizations are
adopting cloud
and virtualization,
how traditional
security controls
should behave
needs to be
addressed”
Sharda Tickoo
Technical Head
Trend Micro India
“Any IT project that
you implement today,
the payback should be
within the same year”
Ramakrishnan Sudarshanam
Divisional Vice President IT
United Breweries
“How many
leaders
realize that an
organized supply
chain impact
can be as high as
10-20%?”
Rahul Garg
Founder and CEO,
Moglix
46 CIO&LEADER | August 2017

18th Annual CIO&Leader Conference
Knowledge, Fun & Royal Experience
“Tech advancement and cosnumer
expectations are extremely important
to undestand and therefore, how do we
redistribute labour as we think about
improving customer experience?”
Jagannath Narendran
Sr Vice President-Asia & Middle East
Aspect Software
“IoT needs to become as
reliable as operational
technologies before we can
implement it”
Deepak Agarwal
Deputy General Manager at Indian Oil
Corporation Limited
Ashvin Vellody
Partner, Deloitte Digital
“We are in the era of
extraordinary abundance as the
technologies, resources, people
and skills that are available, are
at an unmatched level”
August 2017 | CIO&LEADER
47

Thank You
PARTNERS