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2017 ASIA PACIFIC REGION INFRASTRUCTURE REPORT 2017 INFRASTRUCTURE REPORT | I

2017

ASIA PACIFIC REGION

INFRASTRUCTURE REPORT

2017 INFRASTRUCTURE REPORT | I

Beijing

Penglai

Seoul

Chengdu

Shanghai

Shenzhen

Hong Kong

Bangkok

Manila

ABOUT ASIAN SKY GROUP

ASIAN SKY GROUP (ASG), headquartered in Hong Kong and with offices throughout Asia, has assembled the most experienced

aviation team in the Asia Pacific region to provide a wide range of independent services for both fixed and rotary-wing aircraft.

ASG also provides access to a significant customer base around the world with the help of its exclusive partners.

ASG provides its clients with the following business aviation services:

Sales & Acquisitions | Market Research and Consulting | Operational Oversight | Luxury Charter Services

The acclaimed Asian Sky Fleet Reports are produced by ASG’s market research and consulting team, in collaboration with

Asian Sky Media — a branch of ASG focusing on media and publications.

Asian Sky Media has a growing portfolio of business aviation reports designed to provide valuable information to readers for

a better understanding of the market. Included in the portfolio is the Asia Pacific Fleet Reports for both civil helicopters and

business jets, and the Africa Business Jet Fleet Report for a breakdown of fleet within respective countries.

Asian Sky Quarterly provides a reader-friendly look at market dynamics within the pre-owned markets of civil helicopters and

business jets. ASG’s latest reports include the Asia Pacific Business Jet Charter Report, Asia Pacific Training Report and the

Asia Pacific Infrastructure Report focusing on respective industry segments showcasing the current status and challenges of

the industry.

DISCLAIMER

The information contained in this report is provided free of charge for reference only. While such information was compiled

using the best available data as of July 2017, ASG makes no warranties, either expressed or implied, concerning the

accuracy, completeness, reliability, or suitability of such information. ASG is not responsible for, and expressly disclaims

any and all liability for damages of any kind, either direct or indirect, arising out of use, reference to, or reliance on any

information contained within this report.

CONTRIBUTION

Asian Sky Group would like to acknowledge the gracious contributions made by numerous organizations, including OEMs,

FBOs, authorized service centers, MRO service providers, aviation authorities and AsBAA in providing data for this report.

Should you wish to reproduce or distribute any portion of this report, in part or in full, you may do so by mentioning the source

as: “Asian Sky Group, a Hong Kong-based business aviation consulting group”.

For information about our aviation services, contact: sales@asianskygroup.com or visit www.asianskygroup.com.

For information regarding ASG publications, contact: media@asianskygroup.com or visit www.asianskymedia.com.

CONTACT

Suite 3905, Far East Finance Centre, 16 Harcourt Road, Admiralty, Hong Kong

Telephone +852 2235 9222 | Facsimile +852 2528 2766

www.asianskygroup.com

CONTENTS

02

03

04

08

10

13

16

19

24

27

34

46

48

58

65

PUBLISHER’S NOTE

EXECUTIVE SUMMARY

INFRASTRUCTURE OVERVIEW

FACTORS IMPACTING INFRASTRUCTURE: DAVID BEST

INTERVIEW: JOHN RIGGIR, JET AVIATION

FBO OVERVIEW

INTERVIEW: MADONNA FUNG, HKBAC

MRO OVERVIEW

INTERVIEW: BRUCE WATSON, METROJET

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

INTERVIEW: SIMON WAYNE, BOMBARDIER BUSINESS AIRCRAFT

INTERVIEW: SYLVIA ZHANG, FASTRANSIT

CUSTOMER SERVICE NETWORKS - HELICOPTERS

COUNTRY PROFILE: JAPAN

AVIATION SERVICE PROVIDERS DIRECTORY PAGE

FOR OTHER COUNTRY PROFILES VISIT:

WWW.ASIANSKYMEDIA.COM

2017 INFRASTRUCTURE REPORT | 1

PUBLISHER’S NOTE

An important element of a healthy, sustainable business and general aviation (BGA) industry is the

required infrastructure to support it. While the term “infrastructure” can encompass several different

services, this report focuses on the three most significant components impacting the BGA industry:

airport capacity, fixed-base operations (FBOs) and maintenance, repair, and overhaul facilities (MROs).

In the US, airports dedicated to BGA activity and the FBOs and MROs that support it are in

abundance: 2,069 airports (with runways longer than 5,000ft), 3,384 FBOs and approximately 2,500

MROs. To put that in context, for every six business jets there is a BGA airport, for every five an

MRO facility and for every four an FBO. These are envy inducing ratios, making the US market the

standard bearer for the industry worldwide.

In Asia Pacific – the region this report covers – we can only look at the US numbers and hope (pray?) for that kind of future. At the end

of 2016 the Asia Pacific business jet fleet stood at 1,155 jets, yet despite the size of the fleet and the vastness of the region (almost five

times the size of the US), there were a mere 80 MROs and 61 FBOs; equal to only 15 business jets per MRO and 19 per FBO. A significant

imbalance one could say.

At first glance the situation with overall airport capacity appears positive. The Asia Pacific region boasts 1,017 airports with paved runways

of 5,000ft or longer, but these are rarely if ever dedicated BGA airports, and usually aren’t even designed with the idea of serving the business

aviation community at all.

Rather they are huge, international “ports of entry” with the sole purpose to serve commercial carriers and the millions of passengers passing

through their terminals. Therefore, our industry faces a different challenge with airports and that’s one of “access”; access to and from

airports (slots), and access to space when we get there (parking bays).

Over the next 20 years, commercial passenger traffic in the Asia Pacific region is forecast to increase by 1.8 billion, which is the same amount

for the rest of the world combined. More passengers mean more aircraft which mean more movements and less access – slots and parking

– for business aviation. Within the next two years alone Beijing, Manila and Singapore will reach runway capacity. Hong Kong is already over

capacity. Terminals are no better, with eight of the top 11 airports in Asia already classified as “full”.

Unfortunately, from a capacity perspective there does not appear to be light at the end of the tunnel, at least for now. Yet, while capacity

constraints will only get worse before they get better, there are positive takeaways regarding Asia Pacific’s existing FBO and MRO landscape.

Asia Pacific offers some extremely competent MRO service centers, providing everything from basic line maintenance to painting and interior

work to significant heavy maintenance capabilities. These facilities include OEM factory owned service centers, large independent multicountry

and multi-product authorized service providers, and smaller single country dedicated operations. Asia Pacific also offers business

aviation users a number of first class FBO operations to choose from that often outshine their western counterparts in terms of both scale

and service.

This report will provide ASG’s usual comprehensive detail cataloguing the ownership, operations and capabilities of those MRO/FBO facilities

– for business jets, turboprops and helicopters – while delving into the specific benefits, issues and challenges faced by each of the countries

in our region (Please visit the recently launched www.asianskymedia.com for specific country profile reports).

One final note of thanks to our contributors, who are among the foremost regional experts and operators in the industry: David Best and John Riggir

of Jet Aviation, Madonna Fung of the HKBAC, Bruce Watson of Metrojet, Simon Wayne of Bombardier, and Sylvia Zhang of Fastransit.

We hope you find this new report useful. We face significant issues and challenges that as an industry we will have to come together and

tackle in order to continue the growth trajectory of the Asia-Pacific BGA market.

Sincerely,

Jeffrey C. Lowe

Managing Director, Asian Sky Group

2 | 2017 INFRASTRUCTURE REPORT

EXECUTIVE SUMMARY

• There are 1,017 airports in the Asia-Pacific region, including

airports with paved runways of 5,000ft or greater length.

Those airports have a total of 62 FBOs serving the region’s

growing number of business jets and 206 MRO facilities for

fixed-wing and helicopter maintenance, operated by 189 FBO

and MRO companies.

• Hong Kong faces the most severe over-capacity issue in the

region. With 130 business jets based in the city and an influx of

traffic from around the world, the international hub is underserved

with only one airport, one FBO, four fixed-wing MROs, one piston

helicopter MRO and limited parking capacity. 1

• Australia is the most-developed country in terms of infrastructure,

reflecting a market that more closely identifies with the US and

Europe, rather than that of the Asia Pacific, with its 249 airports,

19 FBOs, 34 helicopter MROs and 14 fixed-wing MROs.

• Singapore’s Seletar Airport is primarily dedicated to business and

general aviation, adjacent to the Seletar Aerospace Park — home

to both OEM factory-owned service centers from the likes of Rolls

Royce, Bombardier and Textron, as well as major independent

MROs like Hawker Pacific and Jet Aviation with multiple OEM

service center authorizations and numerous country approvals.

Seletar Airport handles the city-state’s fleet of 59 business jets,

as well as the increasing number that flock to the area to use its

MRO and FBO facilities, while Singapore’s Changi Airport handles

commercial traffic.

• Singapore and Australia are also unique in that they are the

only countries where significant heavy maintenance facilities

can be found. Hong Kong was historically a center for heavy

maintenance, but has lost the hangar space needed to perform

heavy checks as the cost of parking has skyrocketed.

• China does not yet have the institutional capability to perform

heavy checks with consistency, and suffers from tax issues on

parts importation. Yet, it is still expected to grow as an MRO

center, as its installed fleet ages and capability improves. China

currently features a number of developing MRO service centers,

including factory-owned MROs from Gulfstream in Beijing and

Bombardier in Tianjin, while Hawker Pacific Shanghai provides

authorized service center work for Falcon and Cessna aircraft.

• Overall, the Asia-Pacific region has 21 factory-owned service

centers and 93 authorized service centers. A unique feature of

the MRO market in Asia Pacific is the number of country aviation

authority approvals needed to service or provide maintenance on

an aircraft registered there or in popular offshore jurisdictions. In

the US and Europe, it is either FAA or EASA, but in Asia Pacific there

are 16 regulatory approvals, with some of the most common being

Hong Kong or China “B” registry, Australia’s CASA and specific

registries for Indonesia, Thailand, and other countries. This partly

accounts for why both OEMs and large independent MROs are

clustering in Singapore, where one facility and operation can hold

double digit country approvals and achieve economies of scale.

• Textron Aviation has the largest service center coverage, with

one factory-owned MRO and 15 authorized facilities, matched

by Embraer with 16 authorized service centers. Bombardier also

has significant service center coverage in terms of facilities, with

two factory-owned service centers and nine authorized service/

warranty centers, followed by Gulfstream with one factory

service center and six authorized facilities, and Dassault Falcon

with six authorized service centers.

• Helicopter manufacturer Airbus Helicopters has the most

extensive coverage in the region, with eight factory-owned

MROs and 10 authorized service centers. Leonardo has a

strong presence, as well, with two factory-owned MROs and 16

authorized facilities. This is just ahead of Bell Helicopter with

one factory-owned MRO and 14 authorized facilities. Sikorsky

has one factory-owned MRO, with five authorized facilities.

• Jet Aviation (Gulfstream and Bombardier authorized service

centers), Hawker Pacific (Falcon, Embraer, Textron Aviation

and Bell Helicopters authorized service centers) and ExecuJet

(Bombrdier and Embraer authorized service centers) are the

largest multi-location and multi-product independent MROs in

the region .

• Following Australia, China has the second most FBOs of any

country in the region with eight, primarily located in major cities

like Beijing, Shanghai and Shenzhen.

• Indonesia (Halim - Jakarta), Thailand (Don Muang - Bangkok)

and Malaysia (Subang – Kuala Lumpur) are other countryspecific

examples of secondary airports in major cities that cater

to business jets and helicopters, where the primary airports have

an excess of commercial traffic.

• On-site customs, immigration and quarantine (CIQ) is a service

that not all FBOs offer. When available, CIQ allows for business jet

passengers to get through security and customs in an expedited

way — outside of the main, international passenger terminal. In

Asia, onsite CIQ can be found at 41 FBOs.

• Hawker Pacific, Deer Jet and ExecuJet are the largest FBO

providers in the region.

• In terms of passenger traffic, Beijing Capital International,

Haneda International in Tokyo, Hong Kong International and

Shanghai Pudong airports are among the top regional airports

exceeding passenger traffic and runway capacity.

1

The lack of parking also impacts MRO capability, limiting providers to line maintenance activity and restricting their ability to perform crucial heavy

maintenance checks and other work.

2

Jet Aviation is owned by General Dynamics, the owner of Gulfstream, but operates as an independent MRO network.

2017 INFRASTRUCTURE REPORT | 3

INFRASTRUCTURE

OVERVIEW

3

Airports 1 :

FBOs:

1,017

62

NEPAL

Business Jet MRO Facilities 2 :

Turboprop and Piston MRO Facilities:

Helicopter MRO Facilities:

80

43

117

108 2

INDIA

16 6

(Only facilities in operation are included in this map.)

6

SRI LANKA

Number of Airports 1

Number of FBOs

Number of Fixed-wing MROs

Number of Helicopter MROs

1

In this report, airports are defined as paved

runways of 5,000ft or greater length.

2

Includes an estimate of MRO facilities with ACJ

and BBJ capabilities.

INFRASTRUCTURE OVERVIEW

17 1 3 2 78 5 7 13

11

213

8

28 22

SOUTH KOREA

JAPAN

BANGLADESH

CHINA

15

2

3 1

1

29

1

1 1

4 1

TAIWAN

BHUTAN

MYANMAR

5

HONG KONG

1

0 1

40

1

LAOS

2 4

22

MACAU

THAILAND

VIETNAM

44

0 3

5

OTHER ISLANDS

CAMBODIA

37

4

4 6

PHILIPPINES

2 4 9 6 24 5 5 4

SINGAPORE

MALAYSIA

20

70

3

1 2

PAPUA NEW GUINEA

INDONESIA

249

19

14 34

AUSTRALIA

16

5

6 12

NEW ZEALAND

2017 INFRASTRUCTURE REPORT | 5

INFRASTRUCTURE OVERVIEW

AIRPORT CAPACITY BY COUNTRY

Ratio of commercial traffic to airports ('000,000)

22.4

61.3

SOUTH KOREA

15.1

JAPAN

19.0

INDIA

5.5

NEPAL

SRI LANKA

2.0 1.7

BHUTAN

1.6

MYANMAR

35.8

CHINA

14.0

THAILAND 14.4

CAMBODIA

VIETNAM

24.0

MALAYSIA

* The ratio considers only Singapore's

Changi Airport. Seletar Airport is dedicated

to general aviation.

66.3

MACAU

587.0

SINGAPORE*

705.2

HONG KONG

1.1

21.6

TAIWAN

INDONESIA

9.8

PHILIPPINES

0.5

PAPUA NEW GUINEA

6.1

AIRPORT CAPACITY OF ASIAN HUBS

AUSTRALIA

Capacity limit reached already or very soon

Capacity limit reached in 5 years

Passenger Traffics

Airports

Aircraft Movements

Beijing Capital

Tokyo Haneda

Hong Kong International

Shanghai Pudong

Singapore Changi

Guangzhou Baiyun

Jakarta International

Bangkok International

Incheon International

Kuala Lumpur International

New Delhi International

Below Average

6.0

NEW ZEALAND

Over Capacity

6 | 2017 INFRASTRUCTURE REPORT

INFRASTRUCTURE OVERVIEW

BUSINESS JET INFRASTRUCTURE CAPABILITY

Ratio of business jets to airports, FBOs and MROs

140

FBO Shortage

100

80

Number of business jets / FBOs 2

60

40

20

USA

India

Singapore

South Korea

Japan

New Zealand

Malaysia

Taiwan

China

Philippines

Thailand

Australia

Indonesia

Hong Kong

MRO Shortage

Macau 3

0

10 20 30 40 50 60

Number of business jets / MROs 1

Note: The circle represents the ratio of number of business jets to airports, which means the average number of business jets each airport currently

handles. Larger circles indicate airports working over capacity.

1

The number of business jets each MRO facility currently handles. Countries closer to the right of the chart are dealing with a lack of facilities.

2

3

The number of business jets each FBO facility currently handles. Countries closer to the top of the chart are dealing with a lack of facilities.

The only business jet MRO facility in Macau is not in operation currently.

HELICOPTER MRO CAPACITY - TURBINE ONLY

Number of Helicopters and OEM Authorizations

Surplus authorized MRO capability Adequate authorized MRO capability Insufficient authorized MRO capability

900

800

Australia

700

Japan

Number of Helicopters

600

500

400

New Zealand

China

300

200

Indonesia

Malaysia

India

South Korea

100

0

Hong

Kong

Philippines

Thailand

Taiwan

Singapore

Macau

2 4 6 8 10 12 14 16

Number of OEM Authorizations

2017 INFRASTRUCTURE REPORT |

FACTORS IMPACTING

INFRASTRUCTURE

Contributed by Aviation Consultant, David Best

According to the IATA, “the complex problem of traffic peaking at airports has been the subject

of increasing concern for airlines and airport operators around the world.” With passenger

traffic expected to double over the next 20 years, the issue of aviation infrastructure has

been forced into the spotlight. As aviation infrastructure already struggles to handle the increasing

demand, the challenge now is to identify the weak points and move forward productively.

Infrastructure in Asia Pacific

Within the Asia Pacific region we have some great facilities where

investment has been made or is growing, but in many cases the

infrastructure demands and expertise are focused around growing

capacity for the needs of commercial aviation traffic growth.

Dedicated facilities like Seletar in Singapore and Subang in Malaysia

are seeing investment in MRO and FBO facilities in a hub-like basis,

while others are focusing on commercial needs. The commercial

aviation demand growth in Asia has been a huge challenge for

airports and freeing up space for business aviation has mostly taken

second place.

The issue with infrastructure is that it is demand push and not pull. By

building great hangars and facilities you will not necessarily get traffic

to come. People own business jets because they want convenience,

privacy and a business tool. That demand therefore usually migrates

towards major cities.

International airports with slot restrictions and high demand on

airport capacity fill this space too, however both sides do not fit

together. As you look across the world, many major international

airports have capable business jet infrastructure but the beneficial

investments in the industry have come at secondary airports located

near business centers. A few examples are Teterboro in New Jersey,

Farnborough in London and Le Bourget in Paris.

Physically there is no space to build expansive business aviation

infrastructure with access flexibility at major international airports,

but clients need access to these airports, making secondary

airfield development a key need to improve capacity and facilities

for this industry. We cannot wait for the demand to arrive, but the

developments must be relevant to the industry and therefore located

near business hubs.

8 | 2017 INFRASTRUCTURE REPORT

FACTORS IMPACTING INFRASTRUCTURE

Industry Challenges

The industry has had a difficult few years regarding depreciation of

aircraft and demand for new jets. This makes developing markets,

like Asia, attractive. As an OEM, however, to access a market you

need to be able to provide effective services and support to your

clients, but setting up an expensive support system in advance of a

viable fleet is very challenging. The large OEMs and manufacturers

are mostly present in Asia now, but one of the unique challenges of

this region is its vast geography and over 1,000 jets. This means

that infrastructure demands are focused around pockets of activity,

with some congested and over-supplied key locations where

everyone competes. However, the market beyond these hubs often

does not have viable support when an aircraft has technical issues

or cannot provide appropriate hangarage with experienced handlers

when they are away from these main areas.

Issues and Opportunities

An expanding business jet market is usually focused around

main cities in the region. Looking around the main finance and

commerce centers, a very mixed scenario can be found. There

are a lot of issues and opportunities in these markets. By way

of investment, a few of the main cities

can be looked at as examples. Hong Kong

has a professional, purpose-built FBO and

MRO facility, but struggles with capacity

in a very busy airport. The market for

business jets grew way beyond the

strategic capacity intent and it has been

a difficult logistical airport for business

and general aviation for several years,

given the great growth both commercially

and business jet wise. There is no easy

solution in Hong Kong beyond seeking

parking at receiver airports. Shanghai has

had good investment from its FBO and has

developed new infrastructure. Singapore

focuses its business and general aviation

at Seletar Airport, where great facilities

and provisions of OEMs and other MROs

exists. However, the need to discourage

business jets from Singapore’s Changi

Airport leaves operators of larger jets having to make fuel stops,

due to runway length at Seletar, in addition to several jets unable

to get hangarage because of the need to industrialize the land.

Comparing More Developed Markets

Asia Pacific does have unique challenges and is more akin to Europe

than US. In the US, the FBO mostly provides the infrastructure on

long leases with agreed rights to provide fuel on an airport (not

unlike Hong Kong). The investment payback is therefore secured in

the stable business at that airport over the life of the lease. The key

income streams are fuel and property from hangar and office rent.

In many cases in Europe, the FBO operates from a general aviation

area, terminal or leases a building or land from the airport (like

Singapore). This model does not give you the surety of business

that some of the US-type businesses have and therefore the

infrastructure investment is less easily measured at inception.

The US and Europe have a longer history of business jet use and

have more mature system to support a larger fleet. One of the

unique challenges within Asia, however, is the size of aircraft and

the way the fleet has ‘arrived’ as opposed to ‘evolved’. Many US

locations have grown up over time, getting larger and making

changes in their business, unlike within Asia, where the arrival of

many ultra-long range jets, to be based at a few key locations, has

driven a set of unique infrastructure demands.

Future Expectations

In Asia, proper solutions need to be found at the key international

cities. Hong Kong, Beijing, Jakarta, Singapore and many others all have

business aviation solutions — some better than others, but roll forward

20 years and the region currently does not have the infrastructure

to cope with future demand. As an industry, it is incumbent on us,

through bodies like the Asian Business Aviation Association (AsBAA),

to engage with the authorities and help them understand how business

is evolving and help them with the challenges ahead. The economic

benefit of business aviation is significant. Ensuring we help educate

and contribute to long-term strategic infrastructure plans to support

this industry is our responsibility.

2017 INFRASTRUCTURE REPORT | 9

INTERVIEW: JET AVIATION

GLOBAL BUSINESS AVIATION

LEADER - JET AVIATION

INTERVIEW WITH JOHN RIGGIR,

VICE PRESIDENT & GENERAL MANAGER,

SINGAPORE

Interview by Litalia Yoakum

Global business aviation leader Jet Aviation has been ensuring safety in the Asia-Pacific

region for over two decades. With the region’s growing fleet and limited capacity, ASG spoke

with John Riggir to discuss his background, the difficulties in the region, and Jet Aviation’s

greatest successes.

Tell me about your background in the industry.

I started my aviation career in general and business aviation in

the engineering design office and two years later transferred to

aircraft maintenance, serving a five-year apprenticeship with a wellestablished

operations company in New Zealand. In 1994, I moved

to Singapore with my wife to work for Hawker Pacific to help with

the establishment of their aircraft maintenance service business at

Seletar Airport. I joined Airclaims in 2001 and returned to Hawker

Pacific in 2006, where in Senior Management I helped forge the

way in establishing premium business aviation services from new

infrastructure at Seletar Airport. In September 2014, I joined Jet

Aviation, based in Singapore, to be responsible as Vice President

Asia and General Manager Singapore operations.

10 | 2017 INFRASTRUCTURE REPORT

INTERVIEW: JOHN RIGGIR, JET AVIATION

How is Jet Aviation catering to the growing

regional fleet?

We are addressing the entire Asia-Pacific market with our

refurbishment, modification, and upgrades (RMU) capabilities

and carry registration approvals for 13 countries to address

the Southeast Asia market, as well as the Federal Aviation

Administration (FAA), European Aviation Safety Agency (EASA),

China, India, Civil Aviation Safety Authority (CASA) Australia and all

Bermuda and Cayman approvals. There are numerous aircraft in

this market in need of RMU work, as the average age of aircraft

stretches out. Aircraft are being operated longer due to the higher

rate of changing ownership in the region, and this drives demand for

what we see as a growing requirement going forward.

What services are offered at the service

centers in the Asia Pacific?

How has the industry evolved throughout

your career?

During my time in Asia, I have been very impressed by the

substantial development of infrastructure and focus on support for

the business aviation industry in Singapore. Through long-term land

lease arrangements, and the willingness of the Singapore Economic

Development Board to get behind innovation and promote growth

with effective engagement and incentives, significant investment

opportunities in the industry have been made available. Training and

development of a generation of new engineers has, in the last five

years, become very effective; introducing engineering students to

our industry at early stages of their development and interest. We

are also now starting to see the emergence of smart technologies in

the commercial management of our businesses. Although they are

measured for step-by-step progress to ensure the right technology is

used in this critically important area, they are driving better practices

through project management and more customer engagement.

Jet Aviation Hong Kong offers line maintenance, inspections and

defect rectifications, as well as Aircraft on Ground (AOG) support,

and has access to two ramps and hangars. The company holds

Hong Kong Civil Aviation Department (CAD) maintenance repair

station approval and an FAA repair station certificate #6JAY388B,

and mainland China Joint Maintenance Management (JMM)

approval for PRC-registered aircraft. In addition, it services aircraft

registered in 11 other countries through Jet Aviation's maintenance

approvals in Singapore, which include EASA #145.0461, Aruba DCA,

Australian CASA, Bermuda DCA, Cayman CAA, Indonesia DGAC,

Macau MAR-145, Malaysia DCA, Philippines ATO, Singapore CAAS

and Thailand DOA.

We also have a 24/7 aircraft management and charter operation

in Hong Kong that currently manages more than 30 aircraft. Six of

these aircraft are G650s.

Our Macau facility is not yet operational, but our intention with

this facility is to grow our capacity and capabilities to support

our Hong Kong facility and ultimately address more maintenance

opportunities from within the North Asia market once these facilities

become available.

Jet Aviation Singapore provides scheduled and unscheduled

maintenance, aircraft repair, defect troubleshooting and

rectifications, and aircraft modifications. In addition, the company

offers interior refurbishment, avionics modification and exterior

painting services. Jet Aviation Singapore holds repair station

approvals from various countries, including FAA and EASA. It is a

Factory Authorized Service Center and Warranty Repair Facility for

the Gulfstream series, and a Boeing BBJ line maintenance station.

It further supports Bombardier Challenger, Global and Learjet series

aircraft. The company also offers FBO services in Singapore at

Seletar and Changi International airports.

Lack of infrastructure is a big issue in

business aviation. What is Jet Aviation

doing to overcome this challenge?

We lacked the necessary hangar capacity to effectively deploy

our services, so we built a new hangar in Singapore, adding 5,000

2017 INFRASTRUCTURE REPORT | 11

INTERVIEW: JET AVIATION

square meters in 2014. We also secured tenure of a new hangar

in Macau that year, which will provide an additional 4,000 square

meters in Q4 2017. And, of course, we are now building another new

3,850sqm hangar at Seletar Airport, to be completed in Q3 2017.

We are now building

another new 3,850sqm

hangar at Seletar

Airport, to be complete

in Q3 2017.

We’ve had to develop synergies to better link and standardize our

entire worldwide FBO network. Across regions we harmonized our

systems using FBO1 to connect and manage our operations. We

also recently received registration to the IS-BAH (International

Standard for Business Aircraft Handling) across our entire FBO

network in EMEA and Asia, establishing consistent and wellcontrolled

operational, safety management and quality systems,

and processes into the Jet Aviation operations.

Regarding personnel, we recognized that we needed to develop

and retain a skilled workforce. To address this need, we focused

on engaging a core group of experienced maintenance and interior

specialists. In addition, we support Government and private

initiatives in the development of industry apprenticeship schemes

and technical training institutes.

What are some of the difficulties Jet Aviation

faces in this region?

Airports still don’t really accept or understand the importance of

private jets to the region. They need to recognize the economic

value that the industry brings, including other tangible investment

benefits the owners bring to cities and regions.

We also don’t yet have one agreed standard set of regulations. A

harmonized set of regulations for Asia and Pacific Airspace would

be much easier to work with.

What are a few of the milestones Jet Aviation

has achieved since entering this region?

Jet Aviation launched its MRO and FBO facility in Singapore at the

Singapore Airshow 1996, and proudly celebrated 20 years of quality

maintenance, AOG and FBO service provision in Singapore from its

original platform last year.

The company was established at Seletar Airport as an Authorized

Service Center (ASC) for Cessna Citation aircraft, gaining Gulfstream

ASC status in late 1996 and Bombardier Service Center authorization

for all product lines the following year. We have continued to expand

and upgrade our facilities and services ever since.

Jet Aviation’s aircraft management and charter center in Hong Kong

was officially founded on September 17, 2001, when we received

our Aircraft Operator’s Certificate.

In 2006, FBO services in Singapore were extended to Changi

International Airport. Two year later, in 2008, Jet Aviation expanded

its footprint in Asia with the establishment of a maintenance facility

in Hong Kong.

In 2013, Jet Aviation formed a strategic alliance with the Air

Transport Training College (ATTC) at Seletar Aerospace Park in

Singapore to build up a pool of local talent by providing on-the-job

training to engineers.

A major milestone was realized in May 2014 when Jet Aviation

opened a new multi-million-dollar hangar facility adjacent to its

existing location, effectively tripling its size to meet growing regional

demand. The company further developed its cabin refurbishment

business by adding a large interior shop and broadening its interior

service offerings, while also introducing its new hangarage and

parking services.

In addition to the above, we will continue executing our business

case, which underpins our investments to date, to expand our

operations and serve new markets where there is demand, ultimately

aligning with and benefiting our group strategy and growth plans.

www.jetaviation.com

12 | 2017 INFRASTRUCTURE REPORT

FBO OVERVIEW

Fixed-base operators (FBOs) are typically located at, or in vicinity to, an airport, with an operational

objective of providing a hassle-free experience to business jet passengers at departure and arrival.

Common FBO services and facilities include an executive lounge and flight planning, as well as

ground handling services, such as fuel arrangement, aircraft marshalling and permit applications.

NUMBER OF FBOs BY TOP OPERATORS

7

5

4

3 3

2

Hawker Pacific ExecuJet Deer Jet Asian Aerospace MJets Pearl Flight Centre

TOTAL NUMBER OF FBOs BY COUNTRY

19

8

5 5 5 4 4

3

2 2

1 1 1 1 1

Australia

China

New Zealand

Malaysia

Japan

Singapore

Philippines

Indonesia

Taiwan

India

Macau

Hong Kong

Thailand

Myanmar

South Korea

2017 INFRASTRUCTURE REPORT | 13

FBO OVERVIEW

FBO’S FACILITIES AND SERVICES

In Operation

Under Construction

Shanghai

18

Seoul

50

Hangzhou 17

Tianjin 20

Beijing 16

Changsha 17

Shenzhen 19

Kobe 30

Nagoya 27

Shizuoka 28

Tokyo 29 31

Hong Kong

21

Xi’an 17

Macau 32

Guangzhou 15

Guilin 17

Nanning 17

Haikou 17

Sanya 17

Taoyuan

Taipei

Clark

Manila 44

Cebu

52

51

44

45

44

New Delhi 22 23

Jakarta

25

26

Bali

24

Yangon 38

Bangkok

53

Darwin

11

Cairns

8

Perth

1 4 8 9 11

Kuala Lumpur

34 36 37

Brisbane

2 8

Johor Bahru 33 35

Gold Coast

12

Singapore

46 47 48 49

Sydney

6

8

Melbourne

3 6 7 9 10 14

Adelaide

5 13

Queenstown 43

Christchurch 41

Wellington 42

Auckland 39

Napier 40

14 | 2017 INFRASTRUCTURE REPORT

FBO OVERVIEW

1

Airflite YPPH ● ● ● ● ●

2 Archerfield Jet Base YBAF ● ● ● ●

3 Ausjet Aviation YMEN ● ● ● ● ●

4 AvWest YPPH ● ● ● ● ●

5 Cobham YPAD ● ● ● ●

6 ExecuJet YMEN | YSSY ● ● ● ● ●

7 Executive Airlines YMEN ● ● ● ● ●

Australia

8 Hawker Pacific YBBN | YBCS | YPPH |YSSY ● ● ● ● ●

9 Maxem Aviation YPPH ● ● ● ● ●

10 Melbourne Jet Base 1 YMML

11 Pearl Flight Centre YPDN | YPPH ● ● ● ● ●

12 Platinum BAC YBCG ● ● ● ●

13 Rossair Charter YPAD ● ● ● ●

14 Shortstop Jet Charter YMEN ● ● ● ● ●

15

17 Deer Jet

China

Baiyun Airport BAC 1 ZGGG ● ● ●

16 Beijing Capital Jet ZBAA ● ● ● ●

ZGHA 1 | ZGKL 1 | ZGNN | ZJHK | ZJSY

| ZSHC 1 | ZLXY

● ● ● ●

18 Hawker Pacific ZSSS ● ● ● ● ●

19 Shenzhen Joyee ZGSZ ● ● ●

20 Tianjin Airport BAC ZBTJ ● ● ● ●

21 Hong Kong HKBAC VHHH ● ● ● ● ●

22

India

Bird ExecuJet VIDP ● ● ● ● ●

23 MJets Indamer VIDP ● ● ● ● ●

24

ExecuJet WADD ● ● ● ●

25 Indonesia Travira Air WIHH ● ● ●

26 Wira WIHH ● ● ● ●

27

Chubu Centrair Airport BAC RJGG ● ● ● ●

28 Fuji Dream Aviation RJNS ● ● ● ●

29 Japan

Haneda Airport BAC RJTT ● ● ● ● ●

30 HIRATAGAKUEN RJBE ● ● ● ● ●

31 Narita Airport BAC RJAA ● ● ● ● ●

32 Macau MBAC VMMC ● ● ● ● ●

33

Executive Jet WMKJ ● ● ● ●

34 Redland Aviation Services WMSA ● ● ● ●

35 Malaysia Senai Airport BAC WMKJ ● ● ●

36 SkyPark WMSA ● ● ● ● ●

37 Smooth Route WMSA ● ● ● ●

38 Myanmar MJets VYYY ● ● ● ● ●

39

Air Centre One NZAA ● ● ● ● ●

40 Air Napier NZNR ● ● ●

41 New Zealand Capital Jet Services NZCH ● ● ● ●

42 ExecuJet/Capital Jet Services NZWN ● ● ● ● ●

43 Queenstown Corporate Jet NZQN ● ● ● ●

44

Philippines

Asian Aerospace BAC RPLC | RPLL | RPVM ● ● ● ● ●

45 INAEC RPLC | RPLL | RPVM ● ● ● ● ●

46

1

Under Construction

2

Fuel Arrangement Service

Country

FBO Name

Airport ICAO Code

Aircraft

Hangarage

On-Site

CIQ

VIP

Lounges

Bombardier Singapore WSSL ● ● ● ●

47 Hawker Pacific WSSL ● ● ● ●

Singapore

48 Jet Aviation WSSL ● ● ● ●

49 Wings Over Asia WSSL ● ● ● ●

50 South Korea AVJET ASIA RKSS ● ● ● ● ●

51

Taiwan

EVA SKY JET CENTER RCSS ● ● ● ●

Aircraft

Handling

52 Huan Yu VIP Terminal RCTP ● ● ●

53 Thailand MJets VTBD ● ● ● ● ●

Aircraft

Refueling 2

2017 INFRASTRUCTURE REPORT | 15

IMPROVING BA/GA HONG KONG

FLIGHTS THROUGH BETTER

SLOT ARRANGEMENTS

INTERVIEW WITH MADONNA FUNG,

GENERAL MANAGER, HONG KONG

BUSINESS AVIATION CENTRE

Interview by Litalia Yoakum

Committed to safety, service and style, Hong Kong Business

Aviation Centre (HKBAC) is an executive aviation support facility

for business aircraft. Located in the aviation hub of Asia and

operating around the clock, HKBAC is one of the most convenient arrival

and departure points for destinations in Mainland China and beyond.

Deemed the ‘Best Asian FBO’ by Professional Pilot’s PRASE Survey for

ten consecutive years, General Manager Madonna Fung helped ASG

understand the company’s success and the region’s need for better

infrastructure.

With China being the locomotive of

business aviation growth throughout

the region in the coming decades and

the emergence of numerous Chinese

multinational companies, business

aviation generates genuine demand

for different aircraft types to achieve

their business purposes. Together

with the Belt and Road initiative

launched by the Chinese government

in 2015, HKBAC anticipates a positive

and steady growth with sustainable

development opportunity in the region.

What services does HKBAC provide?

HKBAC’s executive terminal, designated apron and the three hangar

complexes (accommodating 13 aircraft) are designed and built to

the highest international standards. Inside these facilities, 140 plus

staff work tirelessly to ensure a comprehensive, flexible and safe

service to customers, including:

1) Aircraft technical services (aircraft handling, refuelling, line

maintenance, potable water service, lavatory service, aircraft

hangarage, ground power unit, aircraft cleaning, air conditioning unit,

nitrogen and oxygen service),

2) Passenger and crew services (on-site customs and immigration,

landing permit application, runway slot coordination, executive

lounges, security services, baggage services, VIP catering services,

dishwashing, crew rest facilities and conference facilities) and,

3) Concierge services (limousine service and cross-boundary car

rental, hotel reservation, 24-hour surveillance camera system &

security program, handicap accessible facilities available, foreign

exchange arrangement service, china visa arrangement, city tour

guidance and parcel arrangement service).

16 | 2017 INFRASTRUCTURE REPORT

INTERVIEW: MADONNA FUNG, HKBAC

What factors can be attributed to HKBAC

consistently being awarded ‘Best Asian FBO’?

One essential factor is our valuable human asset. Without “CAN-DO”

team spirit, HKBAC would not be recognized as ‘BEST FBO’. Our staff

members are dedicated to serve our mission and to be “Committed

to Safety, Service and Style”. These three factors contributed to the

award and have ensured a high service standard consistently during

the past 19 years.

Beside the human asset and 3S concept, HKBAC’s executive

terminal, designated apron and three hangar complexes fulfil

customers’ needs. Ever-upgrading amenities such as the special

pilot lounge and other resting facilities are offered to crew

members and passengers as a result of customer survey findings

and feedback. HKBAC’s engagement with its stakeholders and

customers is one of the secrets to customer service, which always

addresses needs before they become apparent.

Which partnerships enable HKBAC to

continue providing award-winning service?

In terms of internal operations, HKBAC communicates regularly and

works closely with the Hong Kong Civil Aviation Department (CAD)

and the Airport Authority Hong Kong (AA), particularly for policy

formulation related to the development of business aviation, to

ensure that Hong Kong may maintain and strengthen its position as

an international and regional aviation hub. HKBAC cooperates with

four professional MRO companies, which provide technical support

to various aircraft types.

As for external associations, HKBAC is one of nine Platinum

members of the Asian Business Aviation Association (AsBAA). We

participate and receive the latest developments of the industry from

regional and international industrial professionals to cater to the

ever-growing needs and demands of business aviation.

Besides aviation-related organizations, HKBAC has laid grounds

to nurture new talents and refine the existing training program

in HKBAC through cooperating with the Hong Kong Productivity

The fruitful exchanges

between HKBAC, AA,

and CAD have brought

on the increase in the

number of business

aviation/general aviation

night slots to seven.

2017 INFRASTRUCTURE REPORT | 17

INTERVIEW: MADONNA FUNG, HKBAC

Council (HKPC) and Hong Kong Institute of Vocational Education

(IVE). HKBAC have worked closely with HKPC to find areas of

improvement and that includes refining the training process, for

example, together we have introduced the towing simulator to

ensure our staff-in-training may receive adequate practice and

hence, improve the service and operation quality and efficiency. As

for IVE, we have co-organized a summer internship program with

their Tsing Yi, Hong Kong campus to attract interested and talented

youth into the business aviation industry, and we are happy to say

that there are former interns that are currently working for us now.

How does Hong Kong’s business aviation

infrastructure compare to the rest of the region?

In terms of infrastructure, we are the first in the region to have a

customs, immigration and quarantine (CIQ) integrated executive

lounge and its own underground fuel hydrant system. Having a

CIQ integrated executive lounge means that all CIQ and security

procedures can be completed a speedy way. Moreover, as our

facilities and apron are located separately from the commercial

terminal, passengers can enjoy a hassle-free and private

environment before departure or after arrival.

Also, our very own fuel hydrant system at the apron ensures that

we are able respond to fuelling service requests in a timely and

efficient manner.

What does Hong Kong need to do to improve

the business aviation industry?

HKBAC have and will continue to work with the CAD and the AA to

overcome the limits and break new grounds in the field of business

aviation, this can be witnessed through the steady improvements

regarding runway and parking slots at HKIA.

Last year, with the support of the AA, HKBAC has significantly

increased our parking capacity through parking re-configuration on

the apron and the Northern Apron Extension project. And recently,

the fruitful exchanges between HKBAC, AA, and CAD have brought

on the increase in the number of business aviation/general aviation

night slots to seven, in total, and enabled the Gulfstream 650 to fly

during night slots.

Other than expanding upon the runway, parking capacity, and

flexibility, we believe the aviation industry would also benefit in two

areas: a storage for aircraft parts in Hong Kong to allow for a timelier

maintenance service and the injection of new talent in the industry.

The storage would especially be beneficial for our industry because

we are visited by a great variety of aircraft from all over the world and,

with a good storage unit, aircraft maintenance can be completed in

the shortest possible time.

Moreover, as we work relentlessly to provide the best service to our

customers, we hope in the long-run to inspire and nurture youth in

Hong Kong to become all-rounded individuals who may contribute

to the business aviation industry and extend our aviation dream.

What can the industry expect from HKBAC

in the next few years?

The future for HKBAC will be service optimization and increased

cooperation with our regional neighbours and friends.

In terms of the services provided, a new operation system, Mobile

Operation System (MOS), will be introduced to replace the current

one. The self-developed system is moulded to the unique service

nature of business aviation, with the specific aim to:

1. Enhance customer service experience

2. Improve operational efficiency

3. Maintain a competitive advantage

This system offers a one-stop solution, allowing aircraft operators or

its representative to place handling and service requests on a single

platform. Once the service request is carried out by our operations

team, a real-time completion status will be sent to our customers

and their mobile devices and our dedicated staff may bring a tablet

to them to complete the transaction. Hence, saving time and adding

convenience to our customers and allowing us to know patterns

and needs of our customers so that we may further improve the key

service areas for them.

In addition to the MOS system, HKBAC aims to maintain its

competitiveness by participating in FBO developments in China.

We aim to work with different China FBOs and governmental

organizations to establish a wider FBO network and industrial

exchange which will pave way for more possibilities and benefits to

the aviation industry in the Asia Pacific region.

www.hkbac.com

18 | 2017 INFRASTRUCTURE REPORT

MRO OVERVIEW

Maintenance, Repair and Overhaul (MRO) services were established to secure the proper working

and safety of aircraft; they can be carried out as a preventive measure before the emergence of

troubles, or as a troubleshooting for existing problems. MRO is generally broken down into two

main categories: line maintenance and base maintenance.

MRO FACILITIES BY COUNTRY -

BUSINESS JETS

TOP MRO SERVICE PROVIDERS -

BUSINESS JETS

23

Country Approvals

Country Coverage

China

34

Australia

14

China India

22

8

Australia

Japan

Singapore

New Zealand

7

India

6

Hong Kong

Singapore

Japan

Philippines

Malaysia

Thailand

Philippines

Malaysia

Other Islands

New Zealand

Indonesia

Taiwan

MRO FACILITIES BY COUNTRY -

HELICOPTERS

5

13 12

6 6 6

4

4 3 3

South Korea

Hong Kong

1 1 1

Macau

Indonesia

4 4 3 2 2 1 1 1

Taiwan

Thailand

18

Hawker Pacific

5

8

Airbus

Helicopters

Jet Aviation

3

5

Heliflite

ExecuJet

3

4

Hawker

Pacific

Metrojet

TOP MRO SERVICE PROVIDERS -

HELICOPTERS

Facility Sites

14

2

13

4

Country Coverage

12

3

Aero Asahi

7

STAECO

1 2 1

2017 INFRASTRUCTURE REPORT | 19

MRO OVERVIEW

ASIA PACIFIC MRO NETWORKS - FIXED-WING

J

AMECO

Beijing Airlines

Boeing Shanghai

Bombardier Tianjin

China Eastern

China Flight GA

China Southern

Deer Jet

Dingshi GA

ExecuJet Haite

GAMECO

Gulfstream Beijing

HAECO

Hawker Pacific

HNA Aviation Technik

Metrojet

SMECO

STAECO

STARCO

J

Airworks

ExecuJet

Indamer Aviation

Taj Air

INDIA

J

MJets

T/P

MJets

Royal Airport Services

T/P

CAFUC

Cessna-Avic Aircraft

China Eastern

China Flight GA

Dingshi GA

Deer Jet

Hubei Sky-Blue

H&P GA

Jiutian Flight Academy

Shandong Hairuo GA

CHINA

T/P

Airworks

Atherton Engineering

Deccan Charters

THAILAND

HONG KONG

J

CASL

HAECO

Jet Aviation

Metrojet

J

Korean Air

T/P

IACF of Hanseo

Young Air Tech

JAPAN

SOUTH KOREA

TAIWAN

J

Asian Aerospace

Lufthansa Technik

Metrojet

T/P

Hawker Pacific

J

Air Asia

EVA SKY JET CENTER

Mandarin Airlines

T/P

Air Asia

J/T/P

JAMCO

Japcon

MJ Jet Center

Okayama Air

J

ExecuJet

Hawker Pacific

Sepang Engineering

Smooth Route

T/P

CTRM Aviation

Hawker Pacific

MALAYSIA

SINGAPORE

J/ T/P

WJA Aviation

INDONESIA

PHILIPPINES

J

Bombardier Singapore

Cessna Singapore

Hawker Pacific

Jet Aviation

Nextant Singapore

SIA Engineering

ST Aerospace

J: Business Jet

T/P: Turboprop/Piston

AUSTRALIA

J

Airflite

Airwork Group

AMSA

ExecuJet

Hawker Pacific

Qantas

T/P

Cessna Singapore

Hawker Pacific

MAJ Aviation

Wings Over Asia

T/P

Airflite

Air Gold Coast

Executive Airlines

Hawker Pacific

Marker Aviation

Premiair Aviation

Steven Hegarty

J

Air New Zealand

ExecuJet

Hamilton Aero

T/P

Flightline Aviation

Southair

NEW ZEALAND

20 | 2017 INFRASTRUCTURE REPORT

MRO OVERVIEW

ASIA PACIFIC TOP MRO SERVICE PROVIDERS - BUSINESS JETS

Number of Country Locations

Number of Facility Sites

8

7

6

5

4

3

2

1

0

Airflite Airworks Bombardier Deer Jet Execujet Hawker Jet Metrojet MJets

Pacific Aviation

STAECO

Facility

Country Approval / Aircraft Model

Facility

Country Approval / Aircraft Model

Airflite:

Bombardier

Embraer

Textron

Airworks:

Airbus

Boeing

Bombardier

Dassault

Embraer

Gulfstream

Textron

Bombardier:

Bombardier All Bombardier models up to Global 6000

Deer Jet:

Airbus

Boeing

Bombardier

Dassault

Gulfstream

Textron

ExecuJet:

Bombardier

Dassault

Embraer

Gulfstream

Textron

Hawker Pacific:

Bombardier

Dassault

Embraer

Textron

AU | BD | BM | EASA | FAA | ID

Challenger, Global

Phenom 100

Citation, Hawker

AE | EASA | IN | KY | NZ

ACJ320

BBJ Series

Learjet, Challenger, Global

Falcon 900

Phenom, Legacy, Lineage

GV/IV/200/550

Citation, Hawker

AE | AU | BM | CA | CN | EASA | FAA | GG | HK |

IM | IN | KY | MY | PH | PK | QA | SG | SM | TW

BM | CN | HK| IM | MO

ACJ319/320

BBJ

Challenger 604

Falcon 900/7X

All Gulfstream models up to G650

Hawker

AU | BM | CN | FAA| HK | ID | IM | IN |

KY | MO | MY | NZ | PH

Learjet, Challenger, Global

Falcon 20/50/900/7X/8X

Phenom, Legacy, Lineage

All Gulfstream models up to G650

Citation, Hawker

AU | BM | CN | EASA | FAA | ID |

IM | IN | KY | MO | MY | NZ | PG |

PH |SG | TH | TW | VN

Challenger 604/605, Global

All Falcon models up to 8X

Phenom, Legacy, Lineage

Citation, Hawker

Jet Aviation:

Airbus

Boeing

Bombardier

Dassault

Gulfstream

Metrojet:

Boeing

Bombardier

Embraer

Gulfstream

MJets:

Airbus

Boeing

Bombardier

Dassault

Embraer

Gulfstream

Textron

STAECO:

Airbus

Boeing

Bombardier

Embraer

Gulfstream

AU | BM | CA | CN | EASA | FAA | HK |

IM |IN | KY | MY | SG | TH | TW

ACJ Series

BBJ Series

Learjet, Challenger, Global

Falcon 900/7X

All Gulfstream models up to G650

BM | CA | CN | FAA | HK | IM | KY |

MO | PH | SM | TH | TW

BBJ Series

Challenger 604/605/850, Global

Legacy 600/650, Lineage 1000

All Gulfstream models up to G650

FAA | TH

COUNTRY ABBREVIATION

AE

AU

BM

CA

CN

GG

HK

ID

UAE

Australia

Bermuda

Canada

China

Guernsey

Hong Kong

Indonesia

ACJ Series

BBJ Series

Challenger 604/605, Global

Falcon 900, Falcon 2000

Legacy 600/650

All Gulfstream models up to G650

Citation, Hawker

CN | EASA | FAA | HK | IM | KY | MO

ACJ319/320/321

BBJ Series

CRJ200, Challenger 604/605,

Global Express XRS

Legacy 600/650, Lineage 1000

G200/350/450/500/550

IM

IN

KY

MO

MY

NZ

PG

PH

Isle of Man

India

Cayman Islands

Macau

Malaysia

New Zealand

Papua New Guinea

Philippines

PK

QA

SG

SM

TH

TW

VN

Pakistan

Qatar

Singapore

San Marino

Thailand

Taiwan

Vietnam

2017 INFRASTRUCTURE REPORT | 21

MRO OVERVIEW

ASIA PACIFIC MRO NETWORKS - HELICOPTERS

Aerochine Aviation

AVIC Changhe

Avion Pacific

Beijing Capital Helicopters

Champion Heli Tech

Chongqing GA

COHC GAMEC

General Dynamic Aero Tech (GDAT)

Hafei Aircraft Maintenacnec

Jiangxi Changhe AgustaWestland

Jielian Aircraft Maintenance

Kingwing GA

Sichuan Dachuan GA

Suilian Heli GA

Xilin Fengteng GA

Skytech Engineering

Air Asia

Korean Air

UI Helicopter

JAPAN

Airworks

Deccan Charters

Indocopters

Oss Air

INDIA

CHINA

MACAU

SOUTH KOREA

TAIWAN

Aero Asahi

Airbus Japan

JAMCO

Nakanihon Air

NIPPI

Subaru

Airbus Thailand

SFS

THAILAND

Airbus Philippines

Asian Aerospace

INAEC

Royal Star

AgustaWestland Malaysia

Airbus Malaysia

MyCopter

Airbus Indonesia

PT Kalimasada Pusaka

MALAYSIA

SINGAPORE

INDONESIA

PHILIPPINES

Airbus Southeast Asia

Bell Asia

Composite Technology

Hawker Pacific

ST Aerospace

ST Aero Engineering

AgustaWestland Australia

Airbus Australia

Eagle Copters

AUSTRALIA Hawker Pacific

Heliflite

Heliwest Services

Sikorsky Helitech

Airbus NZ

Airwork Group

HNZ

Oceania Aviation

NEW ZEALAND

22 | 2017 INFRASTRUCTURE REPORT

MRO OVERVIEW

ASIA PACIFIC TOP MRO SERVICE PROVIDERS - HELICOPTERS

Number of Country Locations

Number of Facility Sites

8

7

6

5

4

3

2

1

0

Aero Asahi

Air Asia Airbus Hawker Heliflite JAMCO Nakanihon Sikorsky Subaru

Helicopters Pacific

Air Helitech

UI

Helicopter

Facility

Aircraft Model

Facility

Aircraft Model

Aero Asahi:

Nakanihon Air:

Bell

Kawasaki

Leonardo

MD

Sikorsky

206, 412, 430

BK117

AW109, AW139

MD900

S76, S92

Airbus

Bell

Leonardo

Sikorsky Helitech:

H135

206, 407, 412, 427, 429, 430

AW109, AW139

Air Asia:

Bell

MD

204, 205, 206, 212, 412

MD500, MD600, MD900

Bell

Sikorsky

205, 206, 212, 214, 407, 412

S76, S92

Airbus Helicopters:

Airbus

All Airbus models up to H225

Subaru:

Bell

Leonardo

204, 205, 206A/B/L, 212, 412

AB/AW 139

Hawker Pacific:

Bell

Heliflite:

204, 205, 206, 212, 230, 407, 412, 427,

429

UI Helicopter:

Bell

Leonardo

Sikorsky

205, 206, 212, 230, 407, 412, 429

AW119, AW139

S76, S92

Leonardo

Robinson

AW109 Series, AW119 Koala, AB/AW139

R66, R44, R22

JAMCO:

Airbus

Sikorsky

H135/215, AS365/565, BO105

S76, S92

2017 INFRASTRUCTURE REPORT | 23

LEADING BUSINESS

JET SERVICES IN ASIA

INTERVIEW WITH BRUCE WATSON,

CHIEF OPERATING OFFICER, METROJET

Interview by Litalia Yoakum

Celebrating its 20th year of service in 2017, business jet operator and maintenance provider Metrojet has

showed immense growth. The Hong Kong-based company has several aircraft MRO facilities across

the region and continues to prosper. With a recently-awarded International Standard for Business

Aircraft Operation (IS-BAO) Stage 3 certification, Metrojet is committed to world-class safety standards and

understands the importance and necessity for aircraft infrastructure, as Metrojet Chief Operating Officer, Bruce

Watson explained.

24 | 2017 INFRASTRUCTURE REPORT

INTERVIEW: BRUCE WATSON, METROJET

However, infrastructure growth can have extensive time scales to

implement and significant investment costs to justify, so progress

rarely keeps pace with demand.

Most countries in Asia face a similar macro environment; however,

challenges can be very localized in nature therefore differ from

country to country. As an example, Hong Kong has one of the

dominant centers of commerce in the region and considerable

business aviation demand, but the aviation infrastructure can no

longer support that demand and there are no domestic alternatives.

On the other hand, China has recognized the strategic need

for business and general aviation and is challenged to develop

the infrastructure fast enough to keep pace. Two very different

challenges for such close neighbors.

What services does Metrojet provide?

Metrojet provides aircraft management, charter, and aircraft

maintenance services all under one roof. We have an MRO facility

based in Hong Kong, Zhuhai (China), Clark (the Philippines), and

Mumbai (India), with dedicated certification/qualifications at each

facility and OEM approvals that include Gulfstream, Bombardier,

Embraer and Rolls Royce.

What is the general outlook of business

aviation in the Asia Pacific region?

Though there are operational challenges with slot restrictions

in various countries across this region, the growth potential of

business aviation in this part of the world remains strong. It had

previously been projected that there will be 1,700 business jets

coming to Asia in the next 10 years. This figure perhaps is now

unlikely with the current challenges, but this shows the potential

that still exists.

How does the region fare in terms of

infrastructure?

Business aviation is still in its infancy for many countries in Asia, so

it is expected that the infrastructure will need to be built to cater for

this growing sector.

Metrojet provides

aircraft management,

charter, and aircraft

maintenance services

all under one roof.

Many Asian countries are keen to see the growth in business

aviation and recognize its value to business and commerce.

Over the long term, I am confident the business aviation industry

will develop and flourish like that of the US and Europe. We can see

successful growth ventures in the MRO business in Singapore that

show development in this sector can work.

What can be done to overcome this challenge?

We need to stay closely coordinated with a consistent message,

common voice and not let the competitive nature of our sector

undermine the big picture progress. We need to ensure government,

legislators and the public understand the direct benefit our industry

has on economies and commercial development, let alone the direct

high skill jobs created and supply chain value it can drive. AsBAA

is working hard to achieve this in the region and they need all our

support to be successful.

How is Metrojet dealing with this challenge

of insufficient infrastructure?

2017 is Metrojet’s 20th year anniversary; being the first business

aviation company in Hong Kong, Metrojet has seen a lot throughout

the past 20 years. We have experienced the rapid growth in China

and the acute drop when the economy slowed. We have also seen

gradual development of the industry in neighboring Southeast Asian

countries. Nevertheless, we strongly believe the long-term future is

in Asia, and therefore we have invested in establishing our own MRO

facilities in Zhuhai, Clark, and Mumbai – places that are strategically

located to service the projected growth in China and Southeast Asia.

2017 is Metrojet’s

20th year anniversary;

being the first business

aviation company in

Hong Kong.

2017 INFRASTRUCTURE REPORT | 25

INTERVIEW: BRUCE WATSON, METROJET

What is the company doing to deal with the

shortage of aviation personnel in the region?

Training is of utmost importance to counter the shortage of talent.

We bring in subject matter experts from across the globe to build our

capabilities and train our people and invest heavily to send our local

talent abroad to be trained. We have developed and implemented a

robust human resources platform and have been awarded two Gold

and two Bronze awards at the Human Resources Innovation Awards

2016 in recognition of the efforts in HR Strategic Plan, Retention

Strategy, Employee Engagement and Talent Management.

Nevertheless, it is true that this area is persistently challenging to

keep ahead of the curve and we continue to work on sustainable

solutions to address it. I would like to see true collaboration within

the industry, possibly in the form of an academy, to develop local

talent focused specifically towards the business aviation sector.

What are some of the partnerships that

contribute to Metrojet’s success?

Metrojet is thankful for all the partnerships that we have established,

be it joint ventures or partnerships with OEMs to offer dedicated

services to our clients. For example, the trust from OEMs that have

granted Metrojet the permit to be an authorized service facility is a

very strong recognition of their confidence in our brand and in what

we do, which all leads to the success of Metrojet.

Over 20 years we have

built a strong brand and

reputation and we will

continue to develop.

What does the future hold for Metrojet over

the next few years?

We are optimistic about the future of business aviation in Asia and

we are here for the long run to service our clients across aircraft

management, charter and maintenance sectors. Over 20 years

we have built a strong brand and reputation and we will continue

to develop despite the challenge of lack of infrastructure that we

currently face. As a member of the Kadoorie group, we are aligned

with the family motto of “Adhere and Prosper”.

www.metrojet.com

26 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE

NETWORKS

2017 INFRASTRUCTURE REPORT | 27

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

AIRBUS

Authorized Service Facility

Spare Logistic Center

Third Party Service Center

Shenyang

Shanghai

11

10

Jinan 9

Beijing 2 3 4

Guangzhou 7

Nagoya

Tokyo

17

18

Hong Kong

13

14

Haikou

Chengdu

8

5 6

Xiamen

Taipei

12

27

Taoyuan 28

Tainan 26

Mumbai 15 16

Manila

22

Sepang

19

Bangkok

29

Singapore 23 24 25

Brisbane

1

Auckland 20

Hamilton

21

28 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

COUNTRY ABBREVIATION

AU

BM

CN

HK

Australia

Bermuda

China

Hong Kong

ID

IN

JP

KH

Indonesia

India

Japan

Cambodia

KR

KY

MN

MO

South Korea

Cayman Islands

Mongolia

Macau

MY

NZ

PH

QA

Malaysia

New Zealand

Philippines

Qatar

SG

TH

TW

Singapore

Thailand

Taiwan

● Line Maintenance

● Base Maintenance

● Line and Base Maintenance

Country approvals do not indicate capability to service all aircraft models.

Country City Name

Country Approval ACJ318 ACJ319 ACJ320 ACJ321

1 Australia Brisbane AMSA AU ● ●

2

Beijing AMECO CN ● ● ● ●

3 Beijing Beijing Support Service Centre

4 Beijing Deer Jet CN ● ●

5 Chengdu AMECO CN ● ● ● ●

6 Chengdu SMECO CN | FAA | JP | TH ●

7 China Guangzhou GAMECO CN ● ● ● ●

8 Haikou HNA Aviation Technik CN ● ● ●

9 Jinan STAECO CN | EASA | FAA ● ● ●

10 Shanghai STARCO

AU | BM | CN | EASA | FAA

| HK | IN | JP | MO

● ● ●

11 Shenyang China Southern CN ● ● ● ●

12 Xiamen HAECO Xiamen

13

Hong Kong

CASL

AU | BM | CN | EASA | FAA | HK

| ID | JP | KH | MY | SG | TH

BM | CN | EASA | FAA | HK

| KR | MN | MO | TW

● ● ● ●

14 Hong Kong HAECO EASA | FAA | HK ● ●

15

Mumbai Airworks IN ●

India

16 Mumbai Indamer Aviation IN ●

17

Nagoya MJ Jet Center ●

Japan

18 Tokyo MJ Jet Center ●

19 Malaysia Sepang Sepang Engineering EASA | IN | MY ● ● ● ●

20 New

Auckland Air New Zealand NZ ●

21

Zealand

Hamilton Hamilton Aero MY | NZ | PH ●

22 Philippines Manila Lufthansa Technik Philippines AU | KR | PH | QA | TH ● ●

●

23

Singapore Jet Aviation BM | FAA | HK | KY | SG ● ● ● ●

24 Singapore Singapore SIA Engineering AU | BM | IN ● ●

25 Singapore ST Aerospace AU | BM | IN ● ●

26

Tainan

Air Asia

BM | CN | FAA | ID | JP | KR

| PH | TH | TW

27 Taiwan

Taipei EVA SKY JET CENTER CN | TW ● ●

● ● ● ●

28 Taoyuan Mandarin Airlines CN | EASA | FAA | SG | TW ● ● ●

29 Thailand Bangkok MJets FAA | TH ● ● ● ●

2017 INFRASTRUCTURE REPORT | 29

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

BOEING

Authorized Service Facility

OEM Owned Facility

Spare Logistic Center

Third Party Service Center

Chengdu

Haikou

9

10

Beijing 4 5 6 7

8

Jinan 11

Hong Kong 15 16 17

Shanghai 12

Xiamen

13

14

Mumbai 18 19

Taoyuan 26

Tainan 25

Bangkok

27

Sepang

20

Singapore 22 23 24

Sydney

3

Brisbane

1 2

Auckland

21

30 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

COUNTRY ABBREVIATION

AU

BM

CA

CN

HK

Australia

Bermuda

Canada

China

Hong Kong

ID

IM

IN

JP

KH

Indonesia

Isle of Man

India

Japan

Cambodia

KR

KY

MN

MO

MV

South Korea

Cayman Islands

Mongolia

Macau

Maldives

MY

NZ

PH

SG

TH

Malaysia

New Zealand

Philippines

Singapore

Thailand

TW

UA

Taiwan

Ukraine

● Line Maintenance

● Base Maintenance

● Line and Base Maintenance

Country approvals do not indicate capability to service all aircraft models.

Country City Name Country Approval BBJ BBJ2 BBJ3

1

Brisbane AMSA AU ●

2 Australia

Brisbane Airwork Group EASA | NZ ●

3 Sydney

4

Quantas Engineering and

Maintenance

AU | EASA | FAA ● ●

Beijing AMECO CN ● ● ●

5 Beijing STAECO CN | HK | MO ●

6 Beijing Beijing Airlines CN ●

7 Beijing Boeing China Service Center

8 Beijing Deer Jet CN ●

9 China

Chengdu SMECO CN ●

10 Haikou HNA Aviation Technik CN ● ● ●

11 Jinan STAECO CN | EASA | FAA ● ● ●

12 Shanghai STARCO

13 Shanghai Boeing Shanghai (JV)

14 Xiamen HAECO Xiamen

15

Hong Kong

CASL

AU | BM | CN | EASA | FAA

| HK | IN | JP | MO

BM | CN | EASA | FAA | KR

| MV | TH | UA

AU | BM | CN | EASA | FAA | HK

| ID | JP | KH |MY | SG | TH

BM | CN | EASA | FAA | HK |

KR | MN | MO | TW

● ● ●

●

● ● ●

16 Hong Kong Hong Kong HAECO EASA | FAA | HK ● ●

17 Hong Kong Metrojet CA | CN | HK | IM | MO ● ● ●

18

Mumbai Airworks IN ●

India

19 Mumbai Indamer Aviation IN ●

20 Malaysia Sepang Sepang Engineering MY ● ● ●

21 New

Zealand

22

Auckland Air New Zealand NZ ●

Singapore Jet Aviation BM | FAA | HK | KY | SG ● ● ●

23 Singapore Singapore SIA Engineering AU | BM | IN ● ●

24 Singapore ST Aerospace AU | BM | IN ● ●

BM | CN | FAA | ID | JP | KR

25

Tainan

Air Asia

● ● ●

|PH | TH | TW

Taiwan

26 Taoyuan Mandarin Airlines CN | EASA | FAA | SG | TW ● ● ●

27 Thailand Bangkok MJets FAA | TH ● ● ●

2017 INFRASTRUCTURE REPORT | 31

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

BOMBARDIER

Authorized Service Facility

OEM Owned Facility

Spare Logistic Center

Third Party Service Center

Seoul 24

Shanghai

9 10

Sendai

19

Beijing

5 6

7

Tianjin 11

12

Jinan

8

Hong Kong

13

14

Ahmedabad 15 16

Mumbai 18

Clark 21

Chennai 17

Bangkok 25

Kuala Lumpur

20

Singapore 22 23

Sydney

4

Perth

2 3

Melbourne

1

32 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

COUNTRY ABBREVIATION

AE

AU

BD

BM

CA

United Arab Emirates

Australia

Bangladesh

Bermuda

Canada

CN

GG

HK

ID

IM

China

Guernsey

Hong Kong

Indonesia

Isle of Man

IN

JP

KR

KY

MO

India

Japan

South Korea

Cayman Islands

Macau

MY

PH

PK

QA

SG

Malaysia

Philippines

Pakistan

Qatar

Singapore

SM

TH

TW

San Marino

Thailand

Taiwan

● Line Maintenance

● Base Maintenance

● Line and Base Maintenance

Country approvals do not indicate capability to service all aircraft models.

1

Country City Name Country Approval

35/36/

40/45

Learjet

60/

60XR

75

300/

350

Challenger

600/ 604/

601 605/650

850 Global

Melbourne ExecuJet AU | BM | FAA ● ● ● ● ● ● ●

2 Perth Airflite

Australia

AU | BD | BM |

EASA | FAA | ID

● ● ● ● ●

3 Perth ExecuJet AU ● ● ● ● ●

4 Sydney ExecuJet AU | BM | FAA | ID ● ● ● ● ● ● ●

5

Beijing Beijing Airlines CN ● ●

6 Beijing STAECO CN | FAA | HK | IM | KY | MO ● ●

7 Beijing Deer Jet CN ●

8 Jinan STAECO CN | EASA | FAA ● ●

China

9 Shanghai China Eastern CN ● ●

10 Shanghai Hawker Pacific BM | CN | FAA | KY | IM ● ●

11 Tianjin

Bombardier

Tianjin

CN ● ● ● ●

12 Tianjin ExecuJet Haite CN | FAA | HK | KY | MO ● ● ● ● ● ●

13

Hong Kong

Hong Kong Jet Aviation BM | EASA | FAA | HK | KY ● ●

14 Hong Kong Metrojet

BM | CA | CN | FAA | HK | IM

| KY| MO | SM | TW

● ● ● ●

15

Ahmedabad Airworks IN ●

16 Ahmedabad Indamer Aviation IN ●

India

17 Chennai Airworks IN ●

18 Mumbai Airworks AE | EASA | IN | KY ● ● ● ●

19 Japan Sendai JAMCO JP ●

20 Malaysia

Kuala

Lumpur

ExecuJet

BM | EASA | HK | ID | IM |

KY | MY | PH

● ● ● ● ● ●

21 Philippines Clark Metrojet FAA | KY | PH ● ● ●

22

Singapore

Bombardier

Singapore

23 Singapore Jet Aviation

AE | AU | BM | CA | CN |

EASA | FAA | GG | HK | IM |

IN | KY | MY | PH | PK | QA |

SG | SM | TW

AU | BM | CN | EASA | FAA | HK

| IN | KY | MY | PH | SG | TH

● ● ● ● ● ● ● ●

● ● ● ● ● ● ●

24 South Korea Seoul Korean Air EASA | KR ●

25 Thailand Bangkok MJets FAA | TH ● ●

2017 INFRASTRUCTURE REPORT | 33

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

SERVING THE REGION

INTERVIEW WITH SIMON WAYNE,

GENERAL MANAGER, BOMBARDIER

BUSINESS AIRCRAFT SINGAPORE

SERVICE CENTER

Interview by Litalia Yoakum

Providing the widest range of service center coverage in the region, jet manufacturer Bombardier

Business Aircraft serves the regional fleet through its extensive service centers and customer support.

Industry veteran Simon Wayne now spearheads the first Bombardier Business Aircraft Service Center

in Asia, located in Singapore.

How did you end up as the Singapore Service

Center’s General Manager?

I began my career back in Australia as an engineer whilst gaining my

pilot license. Over the past 25 years, I have worked regionally and

internationally in a wide range of roles, with the last 12 years based

in Asia. I am extremely passionate about the future of business

aviation in Asia and what we can do together to grow its future. I had

the pleasure of working on the set up of new MRO and FBO facilities

and operations in China and Southeast Asia, and four years ago, I

was given the privilege to establish the first Bombardier Business

Aircraft Service Center in Asia — here in Singapore.

How has the MRO industry evolved

throughout your career?

Amidst new aircraft technology and increasing industry regulation,

MRO is continuously evolving to respond to the growing awareness

of the critical value business aviation plays in the growth of Asia.

MRO is also leveraging more information technology, bringing real

time information, data capture and analysis to both the engineer

and to the operator, enhancing their decisions and increasing

connectivity in the cockpit and the cabin.

What are some of the features of

Bombardier’s Singapore Service Center?

The Singapore Service Center features 3,000sqm (32,000sqft)

of hangar space, 3,500sqm (38,000sqft) of dedicated ramp, and

3,500sqm (38,000sqft) of workshop, warehouse and office space.

With its dedicated over 150 people, the facility is equipped to perform

scheduled and unscheduled maintenance, modifications, including

interior refurbishment and modifications, avionics installations, and

Aircraft on Ground (AOG) support for Bombardier Learjet, Challenger

and Global aircraft across the region.

34 | 2017 INFRASTRUCTURE REPORT

INTERVIEW: SIMON WAYNE, BOMBARDIER BUSINESS AIRCRAFT

What factors contributed to the Service Center

winning AsBAA's ‘Best Maintenance, Repair

Organization’ award?

The team we have grown has an unwavering customer focus in all

that we do, striving to do better every time, to deliver an exceptional

customer experience. We have built solutions to support our

complete aircraft portfolio, whatever the national registration or

work scope, by leveraging our OEM know-how and resources, and

our strong understanding of both our Asia Pacific and international

customers’ needs.

Bombardier Business Aircraft’s Singapore Service Center continues

to show impressive growth as it continues to expand its capabilities

and capacity. Since opening in February 2014, the Service Center

has delivered high-quality OEM expertise, providing maintenance

support for over 2000 Bombardier Business Aircraft customer

visits. This includes delivering the largest maintenance events in

the aircraft’s lifecycle such as the 96- and 192-month inspections

on Challenger aircraft, 120-month inspections on Global aircraft and

the first-ever 240-month inspection on a Global aircraft in a timely,

value-added fashion for the customer.

Customers in region benefit from the Singapore Service Center’s

comprehensive capabilities and flexibility, as well as on-site parts

inventory and engineering support. They can also maximize

their maintenance event to complete additional work during

their downtime in Singapore, such as paint, complete interior

refurbishment, avionics modifications or the installation of inflight

connectivity, including the fastest worldwide* Ka-band high-speed

internet for Global aircraft, of which the first-ever installation the

Singapore Service Center performed as well as major refurbishments

of Global and Challenger delivered to in region customers.

The Singapore Service Center has received 19 certifications from

international airworthiness authorities with more in progress,

ten authorizations from engine and avionics OEMs to cover all

those fitted across Learjet, Challenger and Global platforms, and

established the state-of-the-art interior shop in Asia Pacific. To

accommodate increasing demand, the facility has more than

quadrupled its engineer and technician workforce since opening.

*Coverage excludes North and South Poles.

What are the Service Center’s plans for

developing in Singapore?

Bombardier Business Aircraft’s Singapore Service Center employs

a team of over 150 people and growing, heavily focused on

developing experienced talent and new talent to grow our services

for our customers. At the entry level, our facility engages with local

polytechnic schools, technical colleges and training institutions to

develop our current and future team. Nurturing real-world training

of students in aeronautical engineering is not only beneficial to the

students and their future careers, but also directly supports the

sustainability of our talent pipeline, and ultimately, our success

as a business. We have annual internship programs, welcoming

students from local aeronautical engineering schools. We are

always delighted to welcome passionate, engaged students to our

Service Center and are grateful for their contributions to our facility.

Our Singapore Service Center also relies on experienced local talent

to grow, mentor and succeed, particularly as we work to develop the

leaders of tomorrow.

What are some of the challenges of being an

OEM providing MRO services?

Providing MRO services to aircraft is by nature an incredibly complex

undertaking.

As an OEM, however, Bombardier Business Aircraft has a unique

advantage, as we built our aircraft and we know them tip-to-tail.

Our service network is equipped to support Learjet, Challenger and

Global aircraft, and is connected to Bombardier’s 24/7 Customer

Response Center. Our worldwide support network delivers the

highest quality service by the industry’s best trained engineers

and technicians, offering the most comprehensive capabilities

for Bombardier business aircraft, all to maximize our customers’

bottom line.

We are there throughout the manufacturing process, at the delivery

of the aircraft, and we train our customers on their aircraft upon

acquisition. We support maintenance events, replace parts, perform

inspections and improvements throughout the aircraft’s lifetime.

We tailor our training programs to specific customer requirements.

We are here to help our customers ensure their aircraft remains

bespoke to their needs. We have invested in bolstering our 24/7/365

Customer Response Center (CRC), which supports the over

4,700 Bombardier business aircraft in service, and directs 3,000

employees, including over 80 local field service representatives.

Bombardier has an extensive network of nearly 100 locations

around the world ready to support our customers’ needs whenever

and wherever they arise.

What are the company’s plans for development

across the Asia-Pacific region?

With the recent inauguration of a Service Center in Tianjin, China,

and the continued growth of the award-winning Singapore Service

Center, Bombardier Business Aircraft is further strengthening its

customer support network as part of its commitment to operators

in the region. Bombardier Business Aircraft’s Service Centers offer

comprehensive capabilities and flexibility to our customers, closer

to their base of operations. Our priority is to ensure that we are

ready to support our customers wherever their needs arise. Now

approaching almost 200 in-region staff dedicated to supporting

Bombardier Business aircraft customers in Asia Pacific, we will

continue to grow to meet the growing fleet and demand.

As Bombardier’s fleet continues to grow, so does its worldwide

service network, with new service centers in Tianjin, China, and

London, U.K., and five new line maintenance stations across Europe.

We aim to become a one-stop shop, building capacity to support

our increasing fleet. We will maintain our ability to support our

customers 24/7, wherever and whenever their needs arise.

www.businessaircraft.bombardier.com

2017 INFRASTRUCTURE REPORT | 35

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

DASSAULT

Authorized Service Facility

Spare Logistic Center

Third Party Service Center

Under Construction

Beijing

6

7

Tianjin

9

Shanghai

8

New Delhi 16

Kolkata 12

Macau 17

Mumbai 13 14 15

Hong Kong

10

11

Bangkok 21

Kuala Lumpur

18

Singapore 19

20

Perth

Melbourne

2

1

Sydney

3 4

5

36 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

COUNTRY ABBREVIATION

AU

BM

CN

HK

Australia

Bermuda

China

Hong Kong

ID

IM

IN

KY

Indonesia

Isle of Man

India

Cayman Islands

MO

MY

NZ

PG

Macau

Malaysia

New Zealand

Papua New Guinea

PH

SG

TH

Philippines

Singapore

Thailand

● Line Maintenance

● Base Maintenance

● Line and Base Maintenance

Country approvals do not indicate capability to service all aircraft models.

Falcon

Country City Name

Country Approval

10/20/20-5/

50/EX/ 200

900 2000 7X 8X

1

Melbourne ExecuJet AU | FAA ● ●

2 Perth ExecuJet AU ● ●

3 Australia Sydney ExecuJet AU | BM | FAA | ID ● ●

4 Sydney Hawker Pacific AU | EASA | FAA | PG ● ● ● ●

5 Sydney Spares Depot

6

Beijing Deer Jet BM | CN | HK | IM | MO ● ●

7 Beijing Spares Depot

China

8 Shanghai Hawker Pacific

BM | CN | FAA | HK | IM

| KY | MO

● ● ●

9 Tianjin ExecuJet Haite ● ●

10

Hong Kong Jet Aviation BM | EASA | FAA | HK | KY ● ●

Hong Kong

11 Hong Kong Spares Depot

12

Kolkata Taj Air IN ●

13 Mumbai Airworks EASA | IN | KY ●

14 India Mumbai Taj Air IN ●

15 Mumbai Spares Depot

16 New Delhi Taj Air IN ●

17 Macau Macau Jet Aviation

18 Malaysia

Kuala

Lumpur

Hawker Pacific MY ● ● ● ●

19

Singapore Hawker Pacific

Singapore

20 Singapore Spares Depot

AU | BM | CN | EASA | FAA | ID

| IN | KY | MO | PH | SG | TH

● ● ● ●

21 Thailand Bangkok MJets FAA | TH ● ●

2017 INFRASTRUCTURE REPORT | 37

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

EMBRAER

Authorized Service Facility

Third Party Service Center

Beijing

5

Tianjin

8

Jinan

6

New Delhi

16

Shanghai

7

Ahmedabad

10

Hong Kong

9

Mumbai 14

15

Hyderabad 13

Bangkok 19

Chennai

Bangalore

12

11

Singapore

18

Jakarta 17

Perth

2 3

Sydney

4

Melbourne

1

38 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

COUNTRY ABBREVIATION

AU

BD

BM

CA

Australia

Bangladesh

Bermuda

Canada

CN

HK

ID

IM

China

Hong Kong

Indonesia

Isle of Man

IN

KY

MO

SG

India

Cayman Islands

Macau

Singapore

SM

TH

TW

San Marino

Thailand

Taiwan

● Line Maintenance

● Base Maintenance

● Line and Base Maintenance

Country approvals do not indicate capability to service all aircraft models.

Legacy

Country City Name Country Approval Phenom 100/300 450 500 600/650 Lineage 1000

1

Melbourne ExecuJet AU | BM | FAA ● ● ●

2 Perth ExecuJet AU ● ●

Australia

3 Perth Airflite

AU | BD | BM | EASA |

FAA | ID

4 Sydney ExecuJet AU | BM | FAA | ID ● ● ●

●

5

Beijing STAECO CN | FAA | HK | IM | MO ● ●

6 Jinan STAECO CN | EASA ●

China

7 Shanghai China Eastern CN ●

8 Tianjin ExecuJet Haite CN | FAA | HK | KY | MO ● ●

9 Hong Kong Hong Kong Metrojet

BM | CA | CN | FAA | HK |

IM | KY | MO | SM

●

10

Ahmedabad Indamer Aviation IN ●

11 Bangalore Airworks IN ● ● ●

12 Chennai Airworks IN ● ●

13 India Hyderabad Indamer Aviation IN ●

14 Mumbai Airworks IN ●

15 Mumbai Indamer Aviation IN ●

16 New Delhi Indamer Aviation IN ●

17 Indonesia Jakarta WJA Aviation ID ●

18 Singapore Singapore Hawker Pacific

AU | BM | CN | EASA | FAA |

ID | IN | SG | TH | TW

● ● ● ● ●

19 Thailand Bangkok MJets FAA | TH ●

2017 INFRASTRUCTURE REPORT | 39

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

GULFSTREAM

Authorized Service Facility

OEM Owned Facility

Third Party Service Center

Under Construction

Macau

Zhuhai

25

12

Hong Kong

14

15

Beijing

4 5 6 7

Tianjin

Jinan

12

8

Shanghai

9 10 11

New Delhi 20

Mumbai 18 19

Sendai

Tokyo

Nagoya

Okayama

Taipei

23

24

21

22

33

Clark

30 31

Bangkok

34

Chennai 17

Bangalore 16

Kuala Lumpur

26 27

Singapore 32

Sydney

3

Perth

2

Melbourne

1

Wellington 29

Hamilton 28

40 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

COUNTRY ABBREVIATION

AE

AU

BM

CA

United Arab Emirates

Australia

Bermuda

Canada

CN

HK

ID

IM

China

Hong Kong

Indonesia

Isle of Man

IN

JP

KY

MO

India

Japan

Cayman Islands

Macau

MY

NZ

PH

SG

Malaysia

New Zealand

Philippines

Singapore

SM

TH

TW

San Marino

Thailand

Taiwan

● Line Maintenance

● Base Maintenance

● Line and Base Maintenance

Country approvals do not indicate capability to service all aircraft models.

1

Country City Name

Country Approval

G100/

G150

G200 G280

GIV/GIV-SP/

G300/G400

GV

G350/

G450

G500/

G550

Melbourne ExecuJet AU | BM | FAA | NZ ● ● ● ● ●

G650/

G650ER

2 Australia Perth ExecuJet AU ● ● ● ●

3 Sydney ExecuJet AU | BM | FAA | ID | NZ ● ● ● ● ●

4

Beijing Gulstream Beijing CN | FAA | HK | KY | MO ● ● ● ● ●

5 Beijing Beijing Airlines CN ● ● ●

6 Beijing Deer Jet CN ● ● ● ● ●

7 Beijing STAECO CN | FAA | HK | IM | MO ● ● ●

8 Jinan STAECO CN ●

China

9 Shanghai China Eastern CN ● ● ● ●

10 Shanghai Hawker Pacific BM | CN | FAA | IM | KY ● ●

11 Shanghai Deer Jet CN ● ● ● ● ● ●

12 Tianjin ExecuJet Haite CN | FAA | HK | KY | MO ● ●

13 Zhuhai Metrojet CN ● ●

14

Hong Kong Jet Aviation

Hong Kong

15 Hong Kong Metrojet

BM | EASA | FAA |

HK | IM | KY

BM | CA | CN | FAA | HK |

IM | KY | MO | SM | TW

● ● ● ● ●

● ● ● ● ● ●

16

Bangalore Airworks IN ●

17 Chennai Taj Air IN ●

18 India Mumbai Airworks AE | IN ● ● ● ●

19 Mumbai Taj Air IN ● ● ●

20 New Delhi ExecuJet IN ●

21

Nagoya MJ Jet Center ● ● ● ●

22 Okayama MJ Jet Center ● ● ● ● ●

Japan

23 Sendai JAMCO JP ● ● ●

24 Tokyo MJ Jet Center ● ● ● ●

25 Macau Macau Jet Aviation

26

Kuala Lumpur ExecuJet BM | HK | ID | KY | MY ● ● ●

Malaysia

27 Kuala Lumpur Smooth Route MY ●

28 New

Hamilton Hamilton Aero MY | NZ | PH ●

29

Zealand

Wellington ExecuJet NZ ● ●

30

Clark Metrojet FAA | KY | PH ● ● ● ●

Philippines

31 Clark Asian Aerospace PH ● ● ● ● ● ●

32 Singapore Singapore Jet Aviation

AU | BM | CN | EASA |

FAA | HK | IN | KY | MY

| PH | SG | TH | TW

● ● ● ● ● ● ● ●

33 Taiwan Taipei EVA SKY JET CENTER TW ●

34 Thailand Bangkok MJets FAA | TH ● ● ● ● ● ●

2017 INFRASTRUCTURE REPORT | 41

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

TEXTRON

Authorized Service Facility

OEM Owned Facility

Third Party Service Center

Shanghai

8 9 10

Beijing

6 7

Xianyang

11

Nagoya 18

Tokyo 21

Okayama 19

20

New Delhi 16

17

Mumbai 14 15

Ahmedabad 12

Manila 24

Chennai 13

Bangkok 28

Singapore 25

26 27

Kuala Lumpur 22

Sydney

4

5

Perth

2 3

Melbourne

1

23

Hamilton

42 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - BUSINESS JETS

COUNTRY ABBREVIATION

AE

AU

BD

BM

United Arab Emirates

Australia

Bangladesh

Bermuda

CN

ID

IN

JP

China

Indonesia

India

Japan

KY

MY

NZ

PH

Country approvals do not indicate capability to service all aircraft models.

Cayman Islands

Malaysia

New Zealand

Philippines

SG

TH

VN

Singapore

Thailand

Vietnam

● Line Maintenance

● Base Maintenance

● Line and Base Maintenance

1

Country City Name

Country Approval

I/II/III/

V/X/+

Excel/

XLS/+

Citation

Jet Sovereign Mustang 400

Melbourne ExecuJet AU | BM | FAA ● ● ●

Hawker

750 /800/

850XP/900XP 4000

2 Perth Airflite

BD | BM | EASA |

FAA | ID

● ● ● ● ● ●

3 Australia Perth ExecuJet AU ● ●

4 Sydney ExecuJet AU | BM | FAA | ID ● ● ●

5 Sydney Hawker Pacific AU | EASA | FAA | NZ ● ● ● ● ●

6

Beijing Dingshi GA CN ● ● ●

7 Beijing Deer Jet CN ● ●

8 Shanghai China Eastern CN ● ●

China

9 Shanghai Hawker Pacific CN | FAA ● ● ●

10 Shanghai Deer Jet CN ●

11 Xianyang China Flight GA CN ● ●

12

Ahmedabad Airworks IN ●

13 Channai Airworks IN ●

14 Mumbai Airworks AE | EASA | IN | KY ● ● ● ● ●

India

15 Mumbai Taj Air IN ●

16 New Dehli Airworks IN ● ●

17 New Dehli ExecuJet IN ●

18

Nagoya MJ Jet Center ● ● ●

19 Okayama MJ Jet Center ● ● ●

Japan

Okayama Air/

20 Okayama

FAA | JP ● ● ● ● ●

Japcon

21 Tokyo MJ Jet Center ● ● ●

22 Malaysia

23 New

Zealand

Kuala

Lumpur

Smooth Route MY ● ●

Hamilton Hamilton Aero ●

24 Philippines Manila Hawker Pacific PH ● ●

25

Singapore

Cessna

Singapore

26 Singapore Singapore Hawker Pacific

27 Singapore Jet Aviation

AU | CN | EASA | FAA

ID | IN | PH | SG |

TH | VN

AU | BM | FAA | IN |

KY

● ● ● ● ● ● ●

●

● ● ●

28 Thailand Bangkok MJets FAA | TH ● ● ● ● ● ●

2017 INFRASTRUCTURE REPORT | 43

CUSTOMER SERVICE NETWORKS - TURBOPROPS

TEXTRON

Authorized Service Facility

OEM Owned Facility

Spare Logistic Center

Third Party Service Center

Shenyang 12

Shanghai 11

Seosan 32

Seoul 33

Qingdao 10

Binzhou 7

Beijing

6

Shijiazhuang

13

Xiangyang 14

Xianyang 15

Guangzhou 9

Guanghan 8

Obihiro 21

Sendai 23

Okayama 22

Miyazaki 20

New Delhi 18

Kolkata 16

Tainan 34

Mumbai 17

Manila 29

Bangkok 35

36

Singapore

30

31

Kuala Lumpur

24

Malacca 25

Jakarta 19

Cairns

Townsville

Sydney

1

5

4

Perth

2

3

26

27

28

Auckland

Dunedin

Waitoms

44 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - TURBOPROPS

● Line Maintenance

● Base Maintenance

● Line and Base Maintenance

Beechcraft King Air Beechcraft

Cessna

Country City Name 90 200/250 300/350 Bonanza/Baron 172/182 400 Stationair Caravan

1

Cairns Hawker Pacific ● ● ● ●

2 Perth Premiair Aviation ● ● ● ●

3 Australia Perth Airflite ● ● ● ●

4 Sydney Hawker Pacific ● ● ● ● ● ● ● ●

5 Townsville Steven Hegarty ● ● ●

6

Beijing Beijing Dingshi GA ●

7 Binzhou Shandong Hairuo GA ● ● ●

8 Guanghan CAFUC ● ● ●

9 Guangzhou H&P GA ● ● ●

10 Qingdao Jiutian Flight Academy ● ● ●

China

11 Shanghai China Eastern ●

12 Shenyang AVIAS Spare Centre

13 Shijiazhuang Cessna-Avic Aircraft ●

14 Xiangyang Hubei Sky-Blue ● ● ●

15 Xianyang China Flight GA ●

16

Kolkata Atherton Engineering ● ● ●

17 India

Mumbai Airworks ● ● ●

18 New dehli Airworks ●

19 Indonesia Jakarta WJA Aviation ●

20

Miyazaki JAMCO ● ● ● ●

21 Obihiro JAMCO ●

Japan

22 Okayama Okayama Air/Japcon ● ● ● ●

23 Sendai JAMCO ● ● ● ●

24

Kuala Lumpur Hawker Pacific ● ●

Malaysia

25 Malacca CTRM Aviation ● ● ● ●

26

Auckland Flightline Aviation ● ● ● ●

27 New Zealand Dunedin Flightline Aviation ● ● ● ●

28 Waitoms Southair ● ● ●

29 Philippines Manila Hawker Pacific ● ● ● ●

30

Singapore Cessna Service Centre ● ● ● ●

Singapore

31 Singapore Hawker Pacific ● ● ● ●

32

Seosan IACF of Hanseo ● ● ●

South Korea

33 Seoul Young Air Tech ● ● ●

34 Taiwan Tainan Air Asia ● ● ●

35

Bangkok MJets ● ● ● ●

Thailand

36 Bangkok Royal Airport Services ● ● ●

2017 INFRASTRUCTURE REPORT | 45

DEVELOPING THE

MAINLAND MARKET

INTERVIEW WITH SYLVIA ZHANG,

FASTRANSIT CEO

Interview by Litalia Yoakum

Business aviation in China is moving fast; fleets are growing, customers are becoming more savvy and the

government is relaxing its regulations. In 2010, before many saw the industry’s potential, Sylvia Zhang

created Fastransit.

Business aviation in China is moving fast; fleets are growing,

customers are becoming more savvy and the government is

relaxing its regulations. In 2010, before many saw the industry’s

potential, Sylvia Zhang created Fastransit.

“2008 to 2013 was a rapid development period for domestic

business aviation,” said CEO, Sylvia Zhang. “There were a few

companies that were engaged in these services, however, lacked

familiarity with the industry and professionals. This blank space

in the Chinese business aviation market needed to be filled — and

that’s where Fastransit stepped in.”

Operating a business jet in the Mainland can often be a cumbersome

task, explained Zhang: “When large-scale or significant events come

to China, business aviation slots are always the first to be controlled.

The process is time-consuming and difficult, making a business jet

less efficient.”

To reduce the headache and smoothen out the process, the Beijingbased

company can obtain urgent landing or overfly permits within

five hours, acquire slots at often over-capacity airports, coordinate

parking, arrange air traffic control priority release and provide

overall, round-the-clock operational services.

Until that point, Zhang had worked in business aviation through

operational, sales and marketing positions at Air China and Universal

Aviation & Weather. Her experience in varying facets of the industry

opened her eyes to the absence of local ground handling providers,

a service that is crucial to the operation of business jets.

Fastransit now serves most sectors of general aviation including

private, ferry, medevac, charter, cargo, diplomatic and demo flights,

covering about 200 airports in China.

The company has now expanded to almost 20 branches throughout

China. Beijing, Guangzhou, Shenzhen, Chongqing, Sanya, Urumchi

and Shanghai’s Pudong and Hongqiao airports are among

the airports with the most general aviation movements and

consequently, where Fastransit provides the most ground handling

services. As Zhang explained, these are major cities — as well as

cultural, political, and economic epicenters — that attract business

opportunities for clients and the company itself.

46 | 2017 INFRASTRUCTURE REPORT

Outside of China, Fastransit enjoys a partnership with Eagle Flight

Service. The global trip support provider aids with corporate, charter

and commercial flight operations, while Fastransit provides its

ground handling expertise. For now, this is as much expanding as

the company expects in the foreseeable future, preferring instead to

focus on the business at hand — ground handling.

This blank space in

the Chinese business

aviation market

needed to be filled

— and that’s where

Fastransit stepped in.

“Our revenue has maintained sustainable growth year-by-year,

setting the stage for the company to quickly develop,” said Zhang.

Under the guidance of the now-industry veteran, Fastransit is

constantly improving — upgrading its own structure to keep up with

the market, new technology and customer needs.

Still, the industry faces challenges that Zhang and her team

can’t avoid.

As airport infrastructure becomes a more pressing matter, aviation —

particularly business aviation — companies are finding it difficult to

operate. Zhang agreed: “Aviation infrastructure in China is limited, and

so far, there is no dedicated business aviation airport. Business jets

share runways with commercial flights, putting a strain on lead permits,

slots and parking, thus making our work increasingly important.”

Such is the case in many of China’s third- and fourth-tier cities where

infrastructure hasn’t kept up with demand, making it difficult for

business jet requirements to be met.

However, the government’s effort toward boosting the industry

should prove to be successful, explained Zhang, as “investment

in infrastructure foreshadows the booming of China’s business

aviation industry, and will equally be beneficial toward the growth

of Fastransit.”

Just as in the early days of her career, Zhang continues to see

potential in the business aviation industry of the world’s secondlargest

economy. “Consumption in China has been climbing,

becoming the growth driver for the country and tourism has also

notably expanded,” both good signs for the industry, said Zhang.

For now, she stressed the importance of China-based business

aviation companies understanding cultural differences and

implementing cross-cultural management, to compete on an

international level and “usher in the spring of an improved industry”.

www.fastransit.com.cn

2017 INFRASTRUCTURE REPORT | 47

CUSTOMER SERVICE NETWORKS - HELICOPTERS

AIRBUS HELICOPTERS

Authorized Service Facility

OEM Owned Facility

Third Party Service Center

Seoul 21

Ningbo 4

Beijing

2

Nagoya

8

Shenzhen

5

Tokyo

9

10

Guanghan

3

New Delhi

6

Manila

15

16

Kuala Lumpur

11 12

Bangkok

22

Singapore

17 18 19 20

Jakarta

7

Sydney

1

Auckland 13 14

48 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - HELICOPTERS

● Field Maintenance

● Overhaul

● Field Maintenance and Overhaul

Country City Name H120 H125 H130 AS350 AS355 H135 H145 AS365 H155 H215 H225 BO105 BK117 SA360

1 Australia Sydney

Airbus

Australia

● ● ● ● ● ● ● ● ● ● ●

2

Beijing Beijing Capital ● ●

3 Guanghan

China

Xilin

Fengteng GA

4 Ningbo GDAT ● ●

●

5 Shenzhen COHC GAMEC ● ● ●

6 India New Delhi Indocopters ● ● ● ●

●

7 Indonesia Jakarta

Airbus

Indonesia

● ● ● ● ● ●

8

Nagoya Nakanihon Air ●

9 Japan Tokyo Airbus Japan ● ● ● ● ● ● ● ● ● ●

10 Tokyo JAMCO ● ● ● ●

11

12

Malaysia

Kuala

Lumpur

Kuala

Lumpur

Airbus

Malaysia

● ● ● ● ● ● ● ● ● ●

MyCopter ● ● ●

13 Auckland Airbus NZ ● ● ● ● ● ●

New

Zealand

14 Auckland Airwork Group ● ● ● ● ●

15

Philippines

Manila

Airbus

Philippines

16 Manila INAEC ● ● ●

● ● ● ● ● ● ● ● ●

17

Singapore Airbus SE Asia ● ● ● ● ● ● ● ● ● ●

18 Singapore

Singapore

19 Singapore

Composite

Technology

ST Aerospace

Engineering

● ● ● ● ● ● ● ● ● ● ●

●

20 Singapore ST Aerospac ● ● ●

21 South Korea Seoul Korean Air ● ●

22 Thailand Bangkok

Airbus

Thailand

● ● ● ● ● ● ● ●

2017 INFRASTRUCTURE REPORT | 49

50 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - HELICOPTERS

AVICOPTER HELICOPTERS

OEM Owned Facility

Third Party Service Center

Harbin

1 2

Jingdezhen

5

Tianjin

3

Shenzhen

4

● Field Maintenance

● Overhaul

● Field Maintenance and Overhaul

Country City Name AC311 AC313

H410

Z9/Z9A

1

Harbin Hafei Aircraft Maintenance ● ●

2 Harbin Flying Dragon ●

3 China Jingdezhen AVIC Changhe ● ●

4 Shenzhen COHC GAMEC ●

5 Tianjin Eastern GA ●

2017 INFRASTRUCTURE REPORT | 51

CUSTOMER SERVICE NETWORKS - HELICOPTERS

BELL HELICOPTER

Authorized Service Facility

OEM Owned Facility

Third Party Service Center

Sapgyo-eup 23

Shanghai

10

Ningbo

11

Nagoya 15

Zhenjiang 12

Chongqing 7

Chengdu 6

Tochigi 16

Tokyo 17

Changsha

5

Guangzhou

8 9

Tainan 24

Mumbai 13

Manila 19 20

Clark 18

21 22 Singapore

14 4 Jakarta

Brisbane 1

Coffs Harbour

2

Sydney

4

Perth 3

52 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - HELICOPTERS

● Field Maintenance

● Overhaul

● Field Maintenance and Overhaul

Country City Name 204 205 206 212 214 222 230 407 412 427 429 430

1

Brisbane Sikorsky Helitech ● ● ● ● ● ●

2

Coffs

Harbour

Australia

Eagle Copters ● ● ● ● ● ●

3 Perth Heliwest Services ● ●

4 Sydney Hawker Pacific ● ● ● ● ● ● ●

5

Changsha Jielian Aircraft Maintenance ● ●

6 Chengdu Sichuan Dachuan GA ●

7 Chongqing Chongqing GA ●

8 Guangzhou Champion Heli Tech ● ●

China

9 Guangzhou Sullian Heli GA ● ●

10 Ningbo GDAT ●

11 Shanghai Kingwing GA ● ●

12 Zhenjiang Aerochine Aviation ●

13 India Mumbai Airworks ● ● ● ● ● ●

14 Indonesia Jakarta PT Kalimasada Pusaka ● ● ● ● ● ● ●

15

Nagoya Nakanihon Air ● ● ● ● ● ●

16 Japan

Tochigi Subaru ● ● ● ● ●

17 Tokyo Aero Asahi ● ● ●

18

Clark Asian Aerospace ● ● ● ● ●

19 Philippines Manila Hawker Pacific ● ● ● ● ● ● ●

20 Manila INAEC ● ●

21

Singapore Bell Asia ● ● ● ●

Singapore

22 Singapore Hawker Pacific ● ● ● ● ●

23 South Korea Sapgyo-eup UI Helicopter ● ● ● ● ● ● ● ●

24 Taiwan Tainan Air Asia ● ● ● ● ●

2017 INFRASTRUCTURE REPORT | 53

CUSTOMER SERVICE NETWORKS - HELICOPTERS

LEONARDO HELICOPTERS

Authorized Service Facility

OEM Owned Facility

Third Party Service Center

Spare Logistic Center

Seoul

21

Shanghai

6 7

Jingdezhen

5

Nagoya

12

Macau 16

Tochigi

13

Chengdu

4

Tokyo

14

Yamato

15

New Delhi 11

Mumbai

8

9

10

Manila 19 20

Kuala Lumpur 17

Bangkok 22

Brisbane

1

Melbourne

2

Sydney 3

Nelson 18

54 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - HELICOPTERS

● Field Maintenance

● Overhaul

● Field Maintenance and Overhaul

Country City Name AW109 AW119 AW139 AW169

AW189

1

Brisbane Heliflite ● ● ●

2 Australia Melbourne AgustaWestland Australia ● ● ● ●

3 Sydney Heliflite ● ● ●

4

Chengdu Dachuan GA ●

5 Jingdezhen Jiangxi Changhe Agusta Helicopter ● ●

China

6 Shanghai Kingwing GA ● ● ●

7 Shanghai Logistic Centre

8

Mumbai Airworks ●

9 Mumbai Indamer Aviation ●

India

10 Mumbai Global Vectra Helicorp ●

11 New Delhi Oss Air Management ● ● ●

12

Nagoya Nakanihon Air ● ●

13 Tochigi Subaru ●

Japan

14 Tokyo Aero Asahi ● ●

15 Yamato NIPPI ●

16 Macau Macau Skytech Engineering ●

17 Malaysia Kuala Lumpur AgustaWestland Malaysia ● ● ●

18 New Zealand Nelson HNZ ● ●

19

Manila INAEC ●

Philippines

20 Manila Royal Star ● ● ●

21 South Korea Seoul UI Helicopter ● ●

22 Thailand Bangkok SFS ●

2017 INFRASTRUCTURE REPORT | 55

CUSTOMER SERVICE NETWORKS - HELICOPTERS

MD HELICOPTERS

Authorized Service Facility

Shenzhen 1

Tokyo 2

Tainan

5

Clark

4

Auckland

3

● Field Maintenance

● Overhaul

● Field Maintenance and Overhaul

Country City Name MD500 Series MD600 Series MD900 Series

1 China Shenzhen Avion Pacific ● ●

2 Japan Tokyo Aero Asahi ●

3 New Zealand Auckland Oceania Aviation ● ●

4 Philippines Clark Asian Aerospace ● ● ●

5 Taiwan Tainan Air Asia ● ● ●

56 | 2017 INFRASTRUCTURE REPORT

CUSTOMER SERVICE NETWORKS - HELICOPTERS

SIKORSKY HELICOPTERS

Authorized Service Facility

OEM Owned Facility

Third Party Service Center

Under Construction

Shanghai

4

Seoul

9

Guangzhou 3

Guanghan 2

Tokyo

6 7

Bangalore 5

Bangkok 10

Kuala Lumpur 8

● Field Maintenance

● Overhaul

● Field Maintenance and Overhaul

Brisbane 1

Country City Name 269C/ 300C S76 S92

1 Australia Brisbane Sikorsky Helitech ● ●

2

Guanghan Xilin Fengteng GA ●

3 China

Guangzhou Guangzhou Suilian Heli GA ●

4 Shanghai Kingwing GA ●

5 India Bangalore Deccan Charters ● ●

6

Tokyo Aero Asashi ● ●

Japan

7 Tokyo JAMCO ● ●

8 Malaysia Kuala Lumpur MyCopter ●

9 South Korea Seoul UI Helicopter ● ●

10 Thailand Bangkok Thai Aviation Services ● ●

2017 INFRASTRUCTURE REPORT | 57

COUNTRY PROFILE

JAPAN: WELCOMING

BUSINESS AVIATION

A

尸 s the world's third largest economy, the “Land of the

Rising Sun”’ is aiming to develop into a more welcoming

country toward the business aviation environment. With

a total business jet fleet of 53 and the second largest fleet of

turbine civil helicopters in the region, consisting of 641, aviation

in Japan is actively looking to expand. With the help of the

Japan Business Aviation Association, along with the Japan Civil

Aviation Bureau, and Ministry of Land, Infrastructure, Transport

and Tourism, the industry has made considerable improvements

over the past few years.

The movements of international business aviation in Japan have

been increasing throughout the years, with an annual growth

rate of 12.6% over the last five years. 2016 was no different, with

a 10.2% at Tokyo International Airport, compared to 5% in 2015.

Narita International Airport saw a significant increase of 25.5%

FLEET GROWTH

Although the Tokyo and Narita airports are two of the busiest

locations for business aviation, most airports in Japan can

accommodate business jets, although many require prior

notification of three days to one week before arrival.

A strong demand from business aviation at Tokyo International

Airport, commonly known as Haneda Airport, has provoked action

by the industry. In 2016, arrival and departure slots for business

jets doubled from eight to 16 slots per day. Additionally, restrictions

were relaxed on the maximum number of arrival slots, changing

from four to 15 per day. The restriction on the number of time slots

per hour was eliminated as well now, allowing more than three

arrivals or departures, as long as commercial airlines do not have

scheduled flights during the given hour. Business aviation has now

been granted fourth priority — up from its previous sixth place rank

— when it comes to parking slots. Ensuring smoother operations,

NUMBER OF HANGARS*

Business Jets

Civil Turbine Helicopters

626 0%

628

+2%

641

43

+14%

49

+8%

53

14 9

2014 2015 2016

*Total number of hangars only includes FBO and MRO

facilities in this report.

58 | 2017 INFRASTRUCTURE REPORT

COUNTRY PROFILE: JAPAN

the Haneda Airport has also accelerated the monthly processing

time, reducing the application time by five days.

Narita International Airport, known as Tokyo Narita Airport,

is making travel from the airport to outlying areas easier and

more accessible with the opening of the Metropolitan Inter-City

Expressway, alleviating traffic between the airport and the inner-city

and shortening the access time. Furthering the industry’s cause in

2014, Narita Airport introduced a new route between the apron area

and the airport’s business aviation terminal. Five parking spots have

since been added for business aircraft, bringing the total number of

spots to 26.

Several other airports have also aided in the effort to cater to

the increasing number of business aircraft. In 2005, the Nagoya

Airfield, also known as Komaki Airport or Nagoya Airport, was one

of the first to create a business aviation terminal, complete with

CIQ facilities and a VIP lounge. Chubu Centrair International Airport

has since set up a dedicated business aviation terminal, along with

a business jet hangar and maintenance support. Additionally, Kobe

Airport maintains a dedicated route exclusive to business aviation

passengers, as well as a hangar and apron, while Shizuoka Airport

can accommodate two Boeing 737s, along with providing services

Although these significant efforts are being made to ensure Japan

is a more business aviation-friendly environment, the challenge

continues with the priority of commercial airliners, as is the case

across the region. Having the advantage of transporting a high

number of passengers and large quantity of goods leads to priority

in allocating slots and parking spots. As such, the industry is

working toward possibilities to improve the acceptance of business

aircraft, particularly at Haneda and Tokyo Narita airports.

Education is the biggest factor in gaining acceptance. Since its

beginnings in the country, many have seen the use of a business

jet as a display of wealth. While the use of a private aircraft may

often be seen as a luxury, it is important to educate the market

on the significance it can bring to an economy. For corporations,

an aircraft can be utilized as a business tool to operate efficiently

and maximize productivity. For the economy, opening the doors to

business aircraft allows the global stage to see Japan is ready for

business and can accommodate all that comes with this.

In the meantime, the easing of regulations is working towards the

promotion of business jets. Since 2012, significant developments

have been made including shortening of prior notification times

for CIQ from two weeks to three days and 24-hours in urgent

in its VIP lounge. In March 2016, Kansai

International Airport in Osaka established

a “Fast Lane”, quickening the immigration

process for the influx of foreign VIPs and

international conference attendees.

One of the lesser known local airports

— Kyushu-Saga International Airport,

commonly known as Saga Airport — is

working diligently to make business aircraft

travel to the prefecture a practical stop. As

the only prefectural international airport

in Kyushu, the Saga Airport is flexible,

requiring only three days of prior notification

and 24-hours in the event of an emergency

for business jet flights. Four parking spots

are available for business jet parking, along

with CIQ services, fueling, lavatory, portable

water and garbage disposal services.

The 190-hectare Shizuoka Airport, otherwise known as Mt. Fuji

Shizuoka Airport, is similarly undergoing developments to cater to

the increasing number of business jets. Centrally located between

the Tokyo and Nagoya metropolitan areas, Mt. Fuji Shizuoka Airport

offers easy access by expressway or bullet trains to the Tokyo,

Nagoya, and Osaka areas. A full-service FBO provides business

jets and travelers with all the necessities, upon arrival. Fuji Dream

Aviation Engineering Co., features a 3,600sqm hangar with capacity

for two Boeing 737-800 aircraft, simultaneously. For those with

limited time, helicopter charter services are available. Little notice

and fast processing times make this an ideal stop, as the airport

allows applications for slot and landing permits through the day of

the flight.

cases. Procedures for foreign aircraft traveling to Japan have

equally been alleviated, making domestic travel more efficient and

easier, requiring applications between 24-hours and three-days

prior to the flight.

With a record-breaking number of foreign visitors traveling to

Japan, along with the Japan National Tourism Organization’s

hopes to hit the 40 million visitor mark by 2020, business aviation

in Japan has plenty of reasons to continue its development. As

the country moves closer to the Rugby World Cup in 2019 and the

2020 Summer Olympic/Paralympic Games, governing bodies and

associated industry groups will continue to create initiatives to

further ease the business aviation environment.

2017 INFRASTRUCTURE REPORT | 59

COUNTRY PROFILE: JAPAN

OBIHIRO

10

Airport FBO MRO

1

2

3

4

5

6

7

8

9

Chubu Centrair BAC

Fuji Dream Aviation

Haneda Airport BAC

HIRATAGAKUEN

Narita Airport BAC

Aero Asahi

Airbus Helicopters

JAMCO

11

12

13

14

15

16

17

18

19

JAMCO

Japcon/OAS

MJ Jet Center

Nakanihon Air

NIPPI

Subaru

3

16

HANEDA INT'L

SENDAI

11

10

JAMCO

19

UTSUNOMIYA

1

6 14 17

NAGOYA CHUBU CENTRAIR INT'L

NARITA INT'L

5

13 15

KONAN OKAYAMA

TOKYO HELIPORT

CHOFU

7 8

12

4

KOBE

9

MIYAZAKI

2

18

MT. FUJI SHIZUOKA

ATSUGI NAVAL AIR FACILITY

FBO’S FACILITIES AND SERVICES

1

Fuel Arrangement Service

FBO Name

Airport

Aircraft

Hangarage

On-Site

CIQ

VIP

Lounges

Aircraft

Handling

Aircraft

Refueling 1

Chubu Centrair Airport BAC Chubu International Airport ● ● ● ●

Fuji Dream Aviation Mt. Fuji Shizuoka Airport ● ● ● ●

Haneda Airport BAC Haneda International Airport ● ● ● ● ●

HIRATAGAKUEN Kobe Airport ● ● ● ● ●

Narita Airport BAC Narita International Airport ● ● ● ● ●

60 | 2017 INFRASTRUCTURE REPORT

HIRATAGAKUEN KOBE AIR CENTER

Located at Kobe Airport, HIRATAGAKUEN Kobe Air Center is one

of the FBOs that offers the most comprehensive services. Kobe

Airport is 40 minutes away by car from the city of Osaka, and close

to Kyoto, making it the airport of choice when visiting these places.

The FBO provides ramp handling, loading and unloading of aircraft,

crew transport, executive aviation services, catering loading, and

flight and baggage transfer. It also has direct access from the VIP

lounge to aircraft. HIRATAGAKUEN Kobe Air Center can also provide

hangar services, with a 4,000sqm hangar. Since HIRATA GAKUEN is

also a charter operator, it can also provide helicopter and turboprop

charter services to places with limited or no commercial air traffic,

making the trip more convenient and private.

BAC offers exclusive CIQ, VIP lounge, free Wifi and free drinks

within the terminal. The airport is also home to several ground

handling companies such as Aero Asahi Corporation, Aeroworks

International, IASS, Inter Aviation Japan, JAS, Jet Team, Mainami

Kuko Services, Noevir Aviation, Sanwa Skytech, and Universal

Aviation.

MJ JET CENTER

MJ Jet Center is an MRO established by Marubeni Aerospace

Corporation and Japcon Incorporated. As one of the most

important business jet maintenance companies in Japan, MJ Jet

Center has maintenance base in Haneda Airport , Okayama Airport

and Chubu Centrair International Airport. They offer maintenance

services for various models of Gulfstream, Cessna, ACJ and TBM.

NARITA INTERNATIONAL AIRPORT

BUSINESS JET TERMINAL (PREMIER GATE)

Narita International Airport Business Jet Terminal (Premier Gate)

offers comprehensive services. Narita Airport is one of the most

important business aviation hubs within the country. Narita

2017 INFRASTRUCTURE REPORT | 61

● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ●

● ●

● ● ● ● ● ● ●

● ● ● ● ●

● ● ● ● ● ● ● ●

CITY

ABBREVIATION

MYK

Miyazaki

MRO CAPABILITIES BY MODEL

● Line Maintenance (Fixed-wing)/Field Maintenance (Helicopter)

● Base Maintenance (Fixed-wing)/Overhaul (Helicopter)

● Both

NGO

OBO

OKY

SD

TYO

Nagoya

Obihiro

Okayama

Sendai

Tokyo

AIRBUS

ACJ318

ACJ319

JAMCO (SD)

MJ Jet Center (NGO)

MJ Jet Center (OKY)

MJ Jet Center (TYO)

TEXTRON

Citation I

Citation II/Bravo

MJ Jet Center (NGO)

MJ Jet Center (OKY)

MJ Jet Center (TYO)

Okayama Air/Japcon

TEXTRON

King Air 90

King Air 200

JAMCO (MYK)

JAMCO (OBO)

JAMCO (SD)

Okayama Air/Japcon

ACJ320

Citation III/VI/VII

King Air 250

ACJ321

Citation V

King Air 300

BOMBARDIER

Citation XLS/+

King Air 350

Learjet 35/36

Citation X/+

Cessna 172

Learjet 40/45/45XR

Citation CJ1/+

Cessna 182

Learjet 60/60XR

Citation CJ2/+

Cessna 205

CRJ200

Citation Sovereign/+

Cessna 206

Challenger 300

Citation Longitude

Cessna 207

Challenger 601

Citation Mustang

Cessna 400

Challenger 604

Hawker 400A/B

Caravan

Challenger 605

Hawker 400XP

Grand Caravan

Challenger 850

Hawker 750

Baron

Global Express

Hawker 800 A/B/850XP

Bonanza

Global Express XRS

Hawker 900XP

TBM

Global 5000

Hawker 4000

TBM700

Global 6000

TBM850

GULFSTREAM

TBM900

G100

TBM910

G150

TBM930

G200

G280

GIV/GIV-SP/G300/G400

GV

G350/G450

G500/G550

G650/G650ER

● ●

● ● ●

● ●

● ● ●

● ●

● ● ●

● ●

● ● ●

● ● ● ● ● ● ● ● ●

● ● ● ●

● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ●

●

COUNTRY PROFILE: JAPAN

AIRBUS

Aero Asahi (TYO)

Airbus Japan

JAMCO (TYO)

Nakanihon Air

Nippi

Subaru

MD

Aero Asahi (TYO)

Alpha Aviation

JAMCO (TYO)

Max Power

Osaka Aviation

S.E. International

SGC Saga Aviation

Tsukuba Aviation

H120

MD 500/520

H125

MD 600

H130

MD 900

H135

SIKORSKY

H145

S76

H155

S92

H215

H225

ROBINSON

R22

AS355

R44

AS365

R66

BK117

BO105

BELL

204

205

206

212

214

230

407

412

427

429

430

LEONARDO

AW109

AW119

AW139

AW169

2017 INFRASTRUCTURE REPORT | 63

64 | 2017 INFRASTRUCTURE REPORT

AVIATION SERVICE

PROVIDERS-DIRECTORY PAGE

As a guide to aviation service providers in the Asia-Pacific region, ASG’s Directory delivers potential

customers with a quick and easy way to find the top providers, including contact information and

service scope.

2017 INFRASTRUCTURE REPORT | 65

DIRECTORY PAGE

66 | 2017 INFRASTRUCTURE REPORT

DIRECTORY PAGE

2017 INFRASTRUCTURE REPORT | 67

DIRECTORY PAGE

68 | 2017 INFRASTRUCTURE REPORT

DIRECTORY PAGE

2017 INFRASTRUCTURE REPORT | 69

DIRECTORY PAGE

70 | 2017 INFRASTRUCTURE REPORT

DIRECTORY PAGE

2017 INFRASTRUCTURE REPORT | 71

DIRECTORY PAGE

72 | 2017 INFRASTRUCTURE REPORT

DIRECTORY PAGE

2017 INFRASTRUCTURE REPORT | 73

DIRECTORY PAGE

74 | 2017 INFRASTRUCTURE REPORT

DIRECTORY PAGE

2017 INFRASTRUCTURE REPORT | 75

DIRECTORY PAGE

St. Louis

Maintenance

Refurbishment

FBO

Boston/

Bedford

Maintenance

FBO

Geneva

Maintenance

Refurbishment

FBO

Basel

Maintenance

Refurbishment

Completions

Vienna

Maintenance

FBO

Moscow/

Vnukovo

Line

Maintenance

Dubai

Maintenance

FBO

Singapore

Maintenance

Refurbishment

FBO

Macau

Line

Maintenance

Hong Kong

Maintenance

MRO

Expertise and Quality with a Personal Touch.

One Jet Aviation. Many Advantages.

Maintenance, Refurbishment, Completions, FBO, Aircraft Management, Flight Support, Charter, Staffing.

www.jetaviation.com/mro/sales

76 | 2017 INFRASTRUCTURE REPORT

Asian Sky Groups Infrastructure Report

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