RMA Terms and Conditions.pdf - Litron Lasers
RMA Terms and Conditions.pdf - Litron Lasers
RMA Terms and Conditions.pdf - Litron Lasers
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or not. Systems repaired under warranty keep the original warranty period or 90<br />
days, which ever is longer.<br />
Shipping Policy<br />
In all cases Customers must obtain an <strong>RMA</strong> number by submitting an online<br />
<strong>RMA</strong> form to <strong>Litron</strong>.<br />
All systems shipped to <strong>Litron</strong> <strong>Lasers</strong> Ltd must be freight prepaid with the <strong>RMA</strong><br />
number clearly indicated on the shipping label <strong>and</strong> on the waybill. Shipments<br />
which arrive without an <strong>RMA</strong> number will be refused <strong>and</strong> returned to the<br />
Customer at Customer's expense.<br />
Proper packaging must be used on all return shipments. The Customer is liable<br />
for any damage incurred in transit <strong>and</strong> will be charged if new shipping materials<br />
are required for the return shipment.<br />
Domestic/EU Shipments procedure:<br />
1. Obtain a valid <strong>RMA</strong> number. To obtain a valid <strong>RMA</strong> number you must accept<br />
the terms <strong>and</strong> conditions by ticking the applicable box on the online <strong>RMA</strong> form<br />
page.<br />
2. Return the item to <strong>Litron</strong> freight prepaid.<br />
3. For warranty repairs <strong>Litron</strong> will return the item to the Customer freight<br />
prepaid.<br />
4. For non-warranty repairs <strong>Litron</strong> will either return the item prepaid <strong>and</strong> add the<br />
shipping costs to the invoice or inform the customer that the item is ready such<br />
that they can arrange their own collection. Preference needs to be specified on<br />
the PO for repair.<br />
International Shipments procedure:<br />
1. Obtain a valid <strong>RMA</strong> number. To obtain a valid <strong>RMA</strong> number you must accept<br />
the terms <strong>and</strong> conditions by ticking the applicable box on the online <strong>RMA</strong> form<br />
page..<br />
2. Return the item to <strong>Litron</strong> freight prepaid.<br />
3. For warranty repairs <strong>Litron</strong> will return the item to the Customer freight<br />
prepaid.<br />
4. For non-warranty repairs <strong>Litron</strong> will either return the item prepaid <strong>and</strong> add the<br />
shipping costs to the invoice or inform the customer that the item is ready such<br />
that they can arrange their own collection. Preference needs to be specified on<br />
the PO for repair.<br />
6. In ALL cases the customer is responsible for duty fees incurred on all received<br />
shipments.<br />
7. On ALL international returns for both warranty <strong>and</strong> non-warranty items the<br />
Customer is responsible for any duties, brokers fees or freight charges deemed<br />
chargeable to <strong>Litron</strong> <strong>Lasers</strong> Ltd.<br />
8. All invoices for international returns must contain the statement:<br />
"British returned goods. Goods of UK origin being returned for repair."
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