RMA Terms and Conditions.pdf - Litron Lasers
RMA Terms and Conditions.pdf - Litron Lasers
RMA Terms and Conditions.pdf - Litron Lasers
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SERVICE / REPAIR / WARRANTY<br />
<strong>Litron</strong> <strong>Lasers</strong> Ltd. <strong>RMA</strong> (Return to Manufacturer<br />
Authorisation) Policy<br />
Please read the <strong>RMA</strong> Policy <strong>and</strong> follow the instructions set out below.<br />
To obtain an <strong>RMA</strong> number, please fill out <strong>and</strong> submit the online <strong>RMA</strong><br />
form. If for any reasons you have problems doing this please contact <strong>Litron</strong><br />
<strong>Lasers</strong> directly.<br />
Do not send products of any kind to <strong>Litron</strong> <strong>Lasers</strong> Ltd if they do not have an<br />
authorised <strong>RMA</strong> number displayed on the package.<br />
Goods received without an <strong>RMA</strong> number will be refused by the receiving<br />
department <strong>and</strong> may be returned at your expense.<br />
When you receive your <strong>RMA</strong> number, please follow the <strong>RMA</strong> shipping instructions<br />
completely as detailed below.<br />
All instructions relating to the return of your item are detailed below.<br />
<strong>Litron</strong> <strong>Lasers</strong> Ltd. offer a Return to <strong>Litron</strong> Warranty. It is our policy to receive<br />
the defective part at <strong>Litron</strong> for assessment prior to any replacement part being<br />
sent.<br />
In emergency situations, <strong>and</strong> on a discretionary basis, we may ship a<br />
replacement part prior to receiving the defective part. Any emergency shipment<br />
requires a company purchase order for the value of the replacement part prior to<br />
shipment. Failure to receive the defective part within thirty (30) days of shipment<br />
of the replacement part will result in <strong>Litron</strong> <strong>Lasers</strong> invoicing against the purchase<br />
order for the full list price of the part shipped plus shipping costs. Emergencies<br />
are h<strong>and</strong>led on an individual basis <strong>and</strong> require interaction with a <strong>Litron</strong> Laser’s<br />
technical support representative.<br />
If your system is no longer covered by a warranty or any part of the warranty has<br />
expired, you will need to supply a purchase order to cover the initial assessment<br />
of the system. You will be advised of the assessment cost <strong>and</strong> the warranty<br />
status of the system after your submission of the online <strong>RMA</strong> form. We must have<br />
the Purchase Order for the inspection of the system BEFORE we commence any<br />
assessment.<br />
If your system is within warranty then any valid repairs will be carried out at no<br />
cost to you. We will inspect the laser <strong>and</strong> if in our opinion the warranty has been<br />
invalidated in any way, will inform you of this immediately <strong>and</strong> of any associated<br />
repair costs. Should chargeable repair work be required, we will not commence<br />
any work in the absence of a corresponding purchase order. Should you choose<br />
not to have the repair work carried out we reserve the right to charge an<br />
inspection fee for the initial assessment payable prior to the return shipment of<br />
the laser.<br />
If you choose to have the system repaired pursuant to any quotation we will<br />
require an updated purchase order to reflect the quoted cost of repair prior to<br />
commencing any repair work.<br />
<strong>RMA</strong> Repair Warranty<br />
All items repaired by <strong>Litron</strong> <strong>Lasers</strong> Ltd are warranted for a period of 90 days. This<br />
period applies only to the repaired item whether the system was under warranty
or not. Systems repaired under warranty keep the original warranty period or 90<br />
days, which ever is longer.<br />
Shipping Policy<br />
In all cases Customers must obtain an <strong>RMA</strong> number by submitting an online<br />
<strong>RMA</strong> form to <strong>Litron</strong>.<br />
All systems shipped to <strong>Litron</strong> <strong>Lasers</strong> Ltd must be freight prepaid with the <strong>RMA</strong><br />
number clearly indicated on the shipping label <strong>and</strong> on the waybill. Shipments<br />
which arrive without an <strong>RMA</strong> number will be refused <strong>and</strong> returned to the<br />
Customer at Customer's expense.<br />
Proper packaging must be used on all return shipments. The Customer is liable<br />
for any damage incurred in transit <strong>and</strong> will be charged if new shipping materials<br />
are required for the return shipment.<br />
Domestic/EU Shipments procedure:<br />
1. Obtain a valid <strong>RMA</strong> number. To obtain a valid <strong>RMA</strong> number you must accept<br />
the terms <strong>and</strong> conditions by ticking the applicable box on the online <strong>RMA</strong> form<br />
page.<br />
2. Return the item to <strong>Litron</strong> freight prepaid.<br />
3. For warranty repairs <strong>Litron</strong> will return the item to the Customer freight<br />
prepaid.<br />
4. For non-warranty repairs <strong>Litron</strong> will either return the item prepaid <strong>and</strong> add the<br />
shipping costs to the invoice or inform the customer that the item is ready such<br />
that they can arrange their own collection. Preference needs to be specified on<br />
the PO for repair.<br />
International Shipments procedure:<br />
1. Obtain a valid <strong>RMA</strong> number. To obtain a valid <strong>RMA</strong> number you must accept<br />
the terms <strong>and</strong> conditions by ticking the applicable box on the online <strong>RMA</strong> form<br />
page..<br />
2. Return the item to <strong>Litron</strong> freight prepaid.<br />
3. For warranty repairs <strong>Litron</strong> will return the item to the Customer freight<br />
prepaid.<br />
4. For non-warranty repairs <strong>Litron</strong> will either return the item prepaid <strong>and</strong> add the<br />
shipping costs to the invoice or inform the customer that the item is ready such<br />
that they can arrange their own collection. Preference needs to be specified on<br />
the PO for repair.<br />
6. In ALL cases the customer is responsible for duty fees incurred on all received<br />
shipments.<br />
7. On ALL international returns for both warranty <strong>and</strong> non-warranty items the<br />
Customer is responsible for any duties, brokers fees or freight charges deemed<br />
chargeable to <strong>Litron</strong> <strong>Lasers</strong> Ltd.<br />
8. All invoices for international returns must contain the statement:<br />
"British returned goods. Goods of UK origin being returned for repair."
Failure to include this statement will incur non-refundable customs duties, which<br />
will be invoiced payable prior to the return of the system.<br />
All customs charges incurred by <strong>Litron</strong> on in-bound warranty or nonwarranty<br />
shipments will be added to the repair charges or invoiced<br />
separately for payment prior to the shipment of the shipment.<br />
<strong>RMA</strong> SHIPPING INSTRUCTIONS<br />
<strong>RMA</strong> Return Instructions<br />
PACKAGING<br />
Make sure the product is securely <strong>and</strong> safely packaged in its original packaging or<br />
in similar suitable packaging. It is the customers responsibility to ensure that the<br />
system is safely <strong>and</strong> suitable packaged. Systems damaged due to inadequate<br />
packaging are not covered by warranty.<br />
Include the following:<br />
Packing List<br />
A copy of the <strong>RMA</strong> form <strong>and</strong> any other relevant information<br />
PO for the inspection fee as advised.<br />
Clear identification of sender <strong>and</strong> <strong>RMA</strong> number .<br />
INSURANCE<br />
Make sure you have adequate insurance on the product to cover its value before<br />
shipping.<br />
LABELLING THE BOX<br />
Make sure that the <strong>RMA</strong> number is plainly visible on the outside of the package<br />
you are sending. Any packages without <strong>RMA</strong> numbers visible on the outside of<br />
the package may be refused.<br />
Please use the following address for shipping <strong>RMA</strong> items to <strong>Litron</strong>.<br />
<strong>Litron</strong> <strong>Lasers</strong> Ltd <strong>RMA</strong> number ________________<br />
8 Consul Road Rugby<br />
Warwickshire CV21 1PB<br />
Engl<strong>and</strong><br />
Non EU customers must include the required statement:<br />
"British Returned Goods. Goods of UK origin being returned for repair."<br />
By submitting an <strong>RMA</strong> request form you are deemed to have read <strong>and</strong><br />
accepted these terms <strong>and</strong> conditions.