AL_July_Onscreen_spreads

july 2017
Inside
stepping
up
In The
Terminal
NEW CEO ANNOUNCED
Sponsor our
cyclists
60 seconds with
Kevin Wincell
Volunteering
Fortnight
Photos on
pages 15 & 16

Wimbledon Lawn
Tennis Championships
from monday 3rd - 16th
Two weeks of first class tennis
LCY Annual Charity
Bike Ride
from friday 7th - 9th
Sponsor your colleagues cycling to Amsterdam
At the end of June we announced
Robert Sinclair as my replacement.
Pride in London Parade
saturday 8th
Celebrate with London’s LGBT community
At the end of June we announced Robert Sinclair as my replacement.
Robert is currently CEO at Bristol Airport, where he has been in
post since 2008. Prior to that he worked for Auckland International
Airport as CFO as well as UBS in his native New Zealand.
It is expected he’ll join us on 30th October of this year and my priority will be to
manage a smooth transition and to ensure that Robert is up to speed on business
objectives as well as the great work our teams around the business do.
Additionally, with CADP set to commence later this year, I am delighted to
announce that Peter Adams will be joining us in mid-September from Highways
England as our new Chief Asset and Programme Officer. Reporting directly
to the CEO, Peter will have responsibility for all of our capital programmes
work. Peter has a background in airports having worked for the BAA on major
projects including T5. For the past 8 years he has been with Highways England
where he has been focused on delivering major projects across the country.
BBC Proms
from friday 14th
The world’s best classical concert
and the Royal Albert Hall
Para Athletics World
Championships
From friday 14th
See the athletes compete at
the Olympic Stadium
With the imminent start of CADP he will play a key role, along with our
Delivery Partner, Bechtel, in ensuring the success of the programme.
I know you will join me in welcoming them both to London City Airport
and I wish Robert and Peter every success in their new roles.
In the meantime, here’s to a successful summer.
Buckingham Palace Tours
From saturday 22nd July
The Queen’s residence opens
its doors for the summer
Declan Collier
Chief Executive Officer
1
Editor - Kimberley Hayden
Cover Photography - Andrew Baker
Magazine design - MRDEETEE.co.uk
2

inside News
Sign up to all our latest news by emailing
kimberley.hayden@londoncityairport.com
LCY announces
Robert Sinclair
as New CEO
Following an international search and
selection process, we have announced
that Robert Sinclair will be appointed
as CEO After of almost London eight City years Airport KLM to is
replace returning Declan to London Collier City who Airport, is stepping
down. with Currently, daily flights Mr to Sinclair KLM’s award is the
CEO winning of Bristol Amsterdam Airport Schiphol where he Hub.
has held
All flights
the position
will be
since
operated
2008.
by
KLM Cityhopper and will allow
During passengers this time, to seamlessly Bristol Airport connect saw to
record
over
growth
150 worldwide
in passenger
destinations.
numbers and
profitability and successfully delivered
a £160m From development February 2017, programme. KLM will
operate one daily service Monday–
A native Friday, of New increasing Zealand, to four Mr Sinclair daily
is flights a qualified on weekdays chartered and accountant five flights and
solicitor. across the Prior weekend to taking by end on the of role March
at 2017. Bristol Fares he was start the from Chief £89 Financial return.
Officer of Auckland International
Airport following a 10-year career
with UBS in investment banking. He
is expected to take up the role at the
airport from Monday 30 October 2017.
On his new role, Robert Sinclair said,
“I’m excited to be joining London
City Airport. It’s an airport that plays
a vital role in connecting Britain, and
in particular its business community,
globally and through the City Airport
Development Programme it will be able
to serve 6.5m passengers per year, and
111,000 flight movements by 2025 –
adding much needed aviation capacity
at a time when Britain needs it most.”
Celebrating British
Airways new route to
Skiathos
On the day that passengers checked in
for the inaugural British Airways flight to
Skiathos, the terminal was treated to the
delightful sounds of the London City Singers
London’s first all-female barbershop chorus
entertained the crowd with hits from the
musical film, Mamma Mia! which was
set on the beautiful island of Skiathos.
Part of the Sporades archipelago in the Aegean
Sea, Skiathos is the third Greek Island route,
alongside Mykonos and Santorini, that British
Airways fly to direct from the docklands.
Passengers were also given the chance to
win free flights to the new destination by
taking a selfie at the Skiathos stand and
uploading it to Twitter or Instagram using
the hashtags #BASkiathos #FlyLCY.
Flights will operate during the peak
summer weeks until September. Basic
each way fares start from £80.
Jet Centre team showcase LCY at Ebace
The European Business Aviation Convention
& Exhibition, better known as EBACE, is
the premier event and annual meeting place
for Europe’s business aviation community
and the perfect place to showcase what’s
on offer at Northolt and the Jet Centre.
Chris Randall, Nick Rose, Matt Rivett,
Thomas Felix and Charles Vince represented
the JC and networked with thousands of
New Security Officers
join LCY
Say hello to some of our new security
officers. They recently completed
their training and are now in the
operation. Welcome to the team!
We’re also welcoming back Tommy
Little who has now returned to duty
From left to right: Orson Tappin,
Catia Beveridge, Ropa Chiripamberi,
Zainab Hussain, Tommy Little.
visitors at the 2017 event in Geneva.
Dassault, whose entire fleet are approved
to fly from LCY, had a significant presence
at the event and gave us recognition for
our 30th anniversary celebrations.
LCY raise the
Pride flag
To mark this year’s London Pride
Festival, we added some colour to
the terminal front and are proudly
displaying the Pride rainbow flag.
The recognisable symbol of lesbian, gay,
bisexual and transgender (LGBT) pride and
LGBT social movements will remain in place
for the duration of the Festival, until Sunday
9 July. Pride in London 2017 Parade takes
place in central London on Saturday 8 July.
You’re hired!
Welcome to Team LCY...
Carolina Largo
Change
Consultant
Viktor Gajdan
Ramp Service
Agent
Ranjit Mann
Ramp Service
Agent
Nicolas Orozco
Patino
Ramp Service
Agent
Kim Anderson
Ramp Service
Agent
Ilias
Sidiropoulos
Ramp Service
Agent
Daniel Lucas
Ramp Service
Agent
Andrew
Newport
Ramp Service
Agent
Jamie Russell
CCTV Operations
Officer
Saqulain Jalali
CCTV Operations
Officer
Kelly Adams
KGV Receptionist
Phil Moses
CFO
Zainab Hussain
Security Officer
Ropafadzo
Chiripamberi
Security Officer
Orson Tappin
Security Officer
Catia Beveridge
Security Officer
Business Continuity
Programme Update
The LCY Business Continuity (BC)
Programme is on track to meet its
objective of completing BC Plans
and having a structure and process
in place by August 2017.
Workshops have taken place with BC Leads
from departments across the airport discussing
contingency scenarios and potential strategies.
The workshops allowed all areas to think about
what they would do if they couldn’t get into
their normal place of work for whatever reason
and to discuss the potential knock-on effect
their contingencies may have on other areas.
Teams also discussed other contingencies for
loss of systems, equipment, staff and suppliers.
The next step is to get the BC Plans
documented by mid-July and stored
onto Huddle before testing them.
3
4

Sponsor our
cyclists
30th anniversary Annual Charity Bike Ride
London City Airport to Amsterdam
To donate, look out for links in our weekly
eBulletin or speak to one of the cyclists.
On 7th July, no less than 50 members of the
LCY family are setting off for Amsterdam on
their bikes! Covering 180 miles in total, the
team will head to Harwich where they’ll jump
on the ferry to The Hook of Holland before
making their way to the capital, Amsterdam.
Our annual charity bike ride is organised in
aid of Richard House Children’s Hospice,
a local charity that provide care for
children and young people with life-limiting
illnesses. If you can spare any amount
of money, it really will go a long way.
Take a look at some of the team that
are taking part this year and look out
for the photos in next month’s mag.
Anna Boss Community &
Business Liaison Manager
Samantha Hicks Commercial
Services Manager
Fabienne Gress
CSR Executive
Pam Kaur
Customer Service Agent
Stephen Moulton
Fire, Health & Safety
Wendy Charity
Ramp Services Administrator
In 2013 I went on the
Annual Charity Bike Ride
to Amsterdam and I have
to say it was painful! But
it’s all worth it in the end.
All I’ll be thinking
about is getting there
and celebrating!
We’ve all been training
hard. Now we just need
you to sponsor us!
Tracy Smith
Ramp Services Agent
I’m not sure I realised what
I had got myself into when
I signed up. Now it’s just a
couple of weeks away and
the nerves are setting in!
But it’ll be something we
will always remember.
Please wish us all good
luck and help us reach
our targets by donating.
Terry Donovan
Terminal Front Officer
I’ve been cycling to and
from work every day for
quite a few weeks now.
Samantha Hicks managed
to convince me to sign
up and now I’m genuinely
really looking forward to it!
My daughter recently done
the London to Brighton
bike ride and I think I’ll be
signing up for that too.
Mark Hunter
Airport Fire Service
I am keen to have a
challenge to train for and,
having participated in this
bike ride before, I saw this
as a good opportunity
to raise money for this
amazing charity!
I have been stepping up
the training week by week
and try to commute on two
wheels as much as possible.
Piers Croft Head of
Customer Experience
My reason for signing up
was to get fit – that didn’t
happen. But at least it will
be a good way to see Essex!
But in all seriousness we are
doing this for a great cause
and that’s why it’s worth it.
I am really looking forward
to the Charity Bike Ride to
Amsterdam. As part of the
CSR team I have had the
opportunity to visit Richard
House and see the amazing
and important work they
do for all these children
with life- limiting diseases.
I have told myself, no
matter how tough the trip
is going to be, it is certainly
worth it to contribute
giving these children
beautiful memories.
Will you help us to
support Richard House?
For our 30th anniversary
year, we’ve organised our
biggest ever bike ride with
more cyclists than ever
before. I’ve been a part
of every LCY Charity Bike
Ride to date, but I think this
one may be the best yet.
We’ll be cycling roughly 180
miles, a similar distance
to last year, but this time
heading to Harwich for the
ferry. I don’t think any of us
will miss the hills in Dover!
It’s worth remembering
that none of us experts
and we’re not all superfit
– it’s definitely going
to be tough! But we are
aiming to raise a record
amount for Richard House,
so whatever you can
spare, please do donate.
Fundraising is one of our
focuses in the Corporate
Social Responsibility
Team. Our nominated
charity is Richard House
Children’s Hospice who
we’ve supported for more
than 20 years and have
raised close to £900,000.
Cycling to Lille last year
was a huge challenge,
especially because of
the torrential rain, but I’m
really looking forward to
getting back on the bike
and cycling to Amsterdam.
I hope we can raise even
more money this year!
I’ve never done anything like
this. I signed up, firstly to
raise money, but also it was
a real challenge for me as I
couldn’t cycle before this!
Training has gone really well,
I started cycling in March
and it has really built my
confidence. I’m now able
to cycle more miles than I
thought I could achieve in
such a short space of time.
I’ve been training twice
a week and increasing
the miles I cycle each
time. Not long to go!
I’ve participated in other
fundraising events in the past
and even climbed Mount
Kenya, a 5199m mountain
equivalent to walking to
Everest base camp. This
was 6 days walking up the
mountain with reduce oxygen
due to altitude. We ate cheese
and honey sandwiches for
lunch – I do hope the lunch is
better on the bike ride! I have
trained regularly working from
a quick 16 mile up to a lovely
50 mile over the South Downs
and all the hills that entails.
I can’t wait to see my friends
faces when I get back. Not
being the most athletic build,
they are all betting on me
not finishing. But given the
great cause we are doing
this for I will ensure that I do
finish. If the young people
in Richard house can fight.
The least I can do is fight to
raise something for them.
5
6

60
seconds
with Kevin Wincell
Twelve years ago, Kevin Wincell joined London City
Airport as a Ramp Services Agent. Over the years
he progessed to an Airfield Operations Officer, then
Operations Safety Controller and Airfield Operations
Manager. In 2016 he was appointed Aerodome
Policy & Assurance Manager. In this newly created
role, he oversees the management of airside
change initiatives, ensuring aerodrome procedures
and practices meet EASA requirements. Here’s
what we found out in this month’s 60 seconds.
What was your first ever job?
My first proper job was in manufacturing, making lipstick
for Coty who produce the Rimmel brand. I supervised
one production line making lipstick worth £250k in
an eight-hour shift. I could probably still tell what
the flaws are in a lipstick – quality control expertise
mastered with examining far too many lipsticks.
What was your dream job as a child?
I wanted to become a chef, however settled
for cooking as a hobby instead.
Tell us about your most memorable day at LCY
The 2008 LCY Fun Day. A truly memorable day and it
was also how I met my now wife who was the LCY
PR Manager and event organiser for the Fun Day.
WELFARE
AM BASSADORS
YOU DON’T HAVE TO BE AN EXPERT
to be a Welfare Volunteer
When it comes to helping out in areas we may not
be too familiar with we can be a bit unsure of our
responsibilities and tend to leave it to the “experts”.
But actually we are all experts in our own way.
We’re looking for volunteers who can assist
in the event of an incident at the airport.
The Welfare Volunteer role will be for airside and
landside staff and we need volunteers from every
department and location around the airport -
CAH, KGV, Jet Centre, Ramp, Terminal, AOSU.
Wherever you work, it’s time to volunteer.
Volunteering could involve anything from distributing
water or doing toilet runs to providing emergency
blankets or giving out maps and directions. It’s
also about having a caring and professional
approach when helping passengers, customers and
concessions in a time of confusion or disruption.
Sign up by contacting Sandra Lewindon, or
Rebecca Carr, Emergency Planning Manager
and they will provide the details roles and
responsibilities throughout the disruption.
Sandra.Lewindon@londoncityairport.com
Rebecca.Carr@londoncityairport.com
How IT works
A new induction booklet with org charts
If you could job swap with anyone at the airport, who
would it be and why?
The PR manager, I would be keen to see the
inner workings of the department in action.
What’s the best advice you’ve ever been given?
Measure twice, cut once.
And the worst?
Go on, what’s the worst that could happen?
What’s your most hated word or phrase?
Saying “pacific” when you really mean “specific”.
If you could have any job in the world for a week,
what would it be?
UK Met Office weather forecaster, how hard
can it be to get the forecast right?
We’re celebrating our 30th anniversary year in 2017.
What year in your life has been your most memorable?
The year I married my beautiful wife,
Rupa, in Palaia, Italy, 2011.
When you first joined London City Airport, how did
you get to grips with all the departments and their
roles at the airport? Ellie Papworth from the IT
team has been leading a new project to help new
starters get their head around the organisation.
Ellie is an IT Project Assistant on a year placement
at LCY, her main duty is to provide support to
the IT Projects Team. She has also played a
significant part of the rollout of Huddle, the cloudbased
document sharing solution, giving training
sessions and support to various departments.
She told us, “How IT works is a cross between a HR
document and an IT document. It includes relevant
information on departments at the airport with an
explanation on what each team does and how they
help the airport function. It also details how they use
IT and which systems they need to perform in their
role. “We’ve also created an organisational chart
for each department. When finished it will include
names, job titles and photos, so will be a handy
document for new starters and existing staff that need
to familiarise themselves with faces and teams.
“Staff will be able to get a general understanding of
what each department does and where each employee
sits within that department. New starters can learn how
the airport’s departments work as soon as they start.”
How IT works will be ready in August this year
and will be given to new starters as part of their
induction. The document will also be available for
existing staff and will be shared later this summer.
7
8

Just Show
Your Pass
Who doesn’t like a
discount? Did you know
that all airport staff are
entitled to discounts
at concessions across
the airport? And it
couldn’t be simpler –
just show your pass.
10% OFF
all products in store and boots.
com Excludes the meal deal
and any buy 2 and save offers
Staff get the online rate of
the day and exchanges are
commission free. Travelex
can order in currencies that
they do not stock if you give
them 48 hours’ notice.
20% OFF
all products at Tumi
30%
OFF
all treatments
“ Great current
articles and
supporting
reading
Coming
Soon
A new app for all LCY employees
“
View
live webinars with
experts in field on
various wellness
and clinical
topics
“ 100%
confidential
“ Live chat
for wellness
support and
coaching
“ 24/7
“
wellness and
All in your
clinical support
hand on
your phone
20%OFF
all vehicles. Discount available to
staff only (not friends and family).
You must show your pass when booking.
and when collecting the vehicle.
30%
OFF
10%
OFF
everything
10%
OFF
all items
at Pret
20% OFF
Panopolis
20% OFF
all items (excluding alcohol)
City Bar
20% OFF
everything at City Bar
(excluding alcohol)
10%
discount on all
Laduree products
If you’re looking for even more bang
for your buck, all LCY employees
have access to LCY Central which
is full of discounts and offers from
major retailers like Sainsbury’s,
50%
OFF
everything
John Lewis, B&Q, Argos, M&S,
Tesco, Halfords, Thomas Cook…
and many many more. Start saving
on your weekly shop, holidays
and special purchases now.
PLUS
• Employee social networking app
• Post photos and comments
• Keep up to date with the latest at LCY
• Interact with colleagues from
all areas of the airport
9
10

Stepping Up
in the Terminal
On an extremely busy day this summer,
Ruslanas Miaun joined us for an Airport
Life interview. It was just before
midday and already 3,000 passengers
had travelled through security, but we
managed to catch up with him on a
break before he returned to his team.
We talked TACOs, TMs and stepping
up in the terminal but first he told us
what he was up to before he started
at the only airport actually in London.
“I was already in the security industry as a
door supervisor working for different venues
around London, mainly Chelsea, Clapham
and Brixton. London City Airport was a
great move for me as not only was it close
to my home in Dagenham but it was a way
for me to do something completely different
that would use and develop my skills.
“When I joined as a Security Officer in 2012,
there was a lot to learn. I got to see how an
airport operates and started to learn about
aviation. I can definitely say that my customer
service, communication and people skills have
really improved each year at LCY. After two
years, I wanted to be more involved in the
service so I became a Security Ambassador.
After new starters complete classroom
training, they are paired with an ambassador
to shadow for two weeks. In the past three
years around 20 new starters have shadowed
me. It’s a nice way for them to join the team
and get accustomed to our procedures.”
Ruslanas is clearly keen to learn and isn’t
limiting his skills to security alone. As well
as a Security Ambassador, Ruslanas is also a
Step-Up Terminal Manager (TM) and a Step-
Up Training and Compliance Officer (TACO).
Here’s what he said on being a Step-Up TACO.
Being a Step-Up TM
“Last year I joined the six-month TACO
academy, training once a month in the
Business Centre in CAH and shadowing
a TACO for two days each month.
“We have to monitor staff and ensure they all
follow regulations and procedures correctly.
We can have covert tests a couple of times a
week and if someone fails a test they will need
to be retrained. Coverts test our operation, as
an example, they could have an object hidden
on their person and the security officer has to
detect it. It’s a CAA regulation that we conduct
covert tests. Officers must always be ready.
“It’s good to realise that everyone has
opportunities here. If you have an idea, don’t
be shy. People will listen to your view and
good ideas can be put into action to improve
our service. When I joined the TACO academy,
I tried to improve paperwork. Paperwork
often has to be updated which is necessary
but time-consuming. I tried to save time for
officers and TMs by reducing the paperwork
trying different formats and layouts. The
paperwork used to sign off new training was
condensed from 15 pages down to just 5.
Saving time and making us more efficient.”
Being a Step-Up Terminal Manager
“5am is when I’ll usually start. We have a staff
briefing including important information and
changes, which can come from a TACO, a
director, the police…anywhere really. It’s a line
of communication between the Security Team
and the rest of the business and our partners.
“Next we open the lanes and get ready for
passengers to arrive. As the Step-Up TM,
I allocate staff to each position: loading,
bag search, the archway, body scanner, and
X-ray. Before opening, two officers would do
a sweep of the terminal, checking all areas
of the departure lounge, gates, fire doors,
fire exit, check-in and all other areas of the
terminal. Then we are ready for business
“Being able to deal with situations under pressure is
essential. I haven’t had the chance to work with all
the TMs yet, but so far I’ve picked up loads of tips and
new approaches from the ones that I have shadowed”
“TMs are waiting for whatever challenge is
going to arise, because every day is completely
different and it’s possible for anything to
happen. As it’s summer we are seeing an
increase in leisure passengers, and generally
bag rejections rise too as they are not frequent
travellers who are familiar with regulations.
We need to ensure the team deal with rejections
as efficiently as possible. We aim to keep the
waiting time for passengers as short as possible
and want to reduce queues. The goal is to have
a smooth and quick journey through security.
“In a day we can easily have 10 unattended
bags, even in just one shift. I’d need to send
two officers to investigate, take swabs and stay
with the bag. Mostly, in that time, the passenger
returns to claim the bag. Power can go down,
passengers can pull emergency alarms (like
a time back last year when a passenger had
forgotten his wallet and didn’t want the plane
to leave!) literally anything can happen.
“Being able to deal with situations under
pressure is essential. I haven’t had the chance
to work with all the TMs yet, but so far I’ve
picked up loads of tips and new approaches
from the ones that I have shadowed. Above
all I’m learning how to motivate the team
in order to keep everyone alert and vigilant
and how to balance targets and keeping staff
and passengers happy. And I’ve realised
how important communication, continuous
coaching and support is for staff.
Kevin Sekyere, Sophia Ashburn, Adriana
Voicu, Mateusz Bogalejsza and Juwairiyah
Ali are also Step-Up Security TMs with Jose
Garcia, Mohammed Zaman and Anthoinette
Gates starting as Step-Up Customer Service
TMs recently. We’ll check in with them
in a future edition of Airport Life.
11
12

How stunning are these photos? Caught by a drone commissioned
by Lagan Construction, these striking snaps were taken from 100m
above on a Sunday before we opened.
At the beginning of this month a new iconic brand joined
the only airport actually in London. Aspinal is now open
for business just beyond Central Search in the Departure
Lounge. We caught up with Felicity Peddle and Debbie
Coleman from the Aspinal team and here’s what they had
to tell us about their handcrafted luxury leather goods.
Who will be in the LCY Aspinal team?
Simona Horackova, who has been a brand ambassador for
6 years, will be managing the store with a team of brilliant
Aspinal Senior Sales Associates and Sales Associates.
Tell us about Aspinal, what’s the story behind the brand?
Aspinal of London is a quintessentially British brand, specialising
in leather goods and accessories. Our high profile fans include The
Duchess of Cambridge, The Duchess of Cornwall, Olivia Palermo,
David Gandy, Taylor Swift, Pippa Middleton, Dermot O’Leary
and the Tindall family. We have also recently collaborated with
Michelle Dockery to create the bestselling Dockery Collection.
Where else can we see your products?
Aspinal of London have 23 boutiques and concessions
in London and the UK, 4 stores in the Middle East, and
is sold online to a variety of different countries.
What do you want customers to remember about your company?
What’s your USP?
Aspinal of London creates covetable contemporary classics
for women and men. Our polished and practical accessories
collections include women’s and men’s bags, luggage, leather
accessories and stationery. Loved by the fashion conscious
for our fashionable yet functional approach, Aspinal’s range
of exquisitely crafted products in sumptuous classic and chic
contemporary designs, coupled with our personalisation
service, make us the go-to gift emporium, with something to
suit every pocket, occasion and recipient. Aspinal of London’s
handcrafted leather goods are made to be loved for a lifetime.
How long will you be based at LCY?
Forever, we hope!
Why have you chosen to trade at LCY?
London City Airport is
a luxury international
airport with lots of
business travellers. We
are very excited to be
opening in such a vibrant
and busy airport.
Do you offer a staff
discount?
20% for all LCY
staff members
13
Win a handbag or briefcase *
*The first 50 members of staff who shop at Aspinal LCY will be
entered into a draw to win one Aspinal of London bag of their choice
up to the value of £425. The winner will be drawn and contacted on
1/7/17. The bag must be chosen from available stock at London City
Airport, and is non-transferable. Open to all airport staff. Staff must
be in possession of a valid airport pass. One entry per person.
14

Volunteering Fortnight
More volunteers took part in London City Airport’s
annual Volunteering Fortnight than ever before, with
61 staff taking time out of their working weeks to
participate in the initiative and make a meaningful
contribution to local organisations and charities.
Staff from across all parts of the airport volunteered at ten
different community partners and charities in East London,
dedicating their time, skills and expertise to activities and
causes in six boroughs - Barking & Dagenham, Greenwich,
Havering, Newham, Tower Hamlets and Waltham Forest.
In total, the combined contribution of time to good
causes equated to 429 hours, exceeding last year’s tally
of 375 hours. Thank you to everyone who took part!
Cody Dock – volunteers repaired and
painted the dock’s community boat, which will
eventually host a number of social enterprises
and activities. The 2.5 acre site next to the
River Lea is run by The Gasworks Dock
Partnership, which aims to build a framework
for regeneration through the development of
social enterprises that provide employment,
educational and cultural facilities.
Barking Food Bank – groups of volunteers
helped unpack and sort food donations from
the airport. The Barking Food Bank receives
referrals from local help agencies and social
services to help feed people in crisis.
Big Red Bus Club – volunteers helped redecorate
facilities and completed gardening tasks at this
local charity, including painting of the main hall
and the creation of a mural. The Big Red Bus Club
offers free play and stay sessions to local residents.
Calverton Primary School
- 30 students attended the
airport for an educational
visit, guided tour and three
workshops on running an
airport (covering the topics of
marketing, customer services &
security). The activity was run in
partnership with 15billionebp.
Ellingham Employment
Services – Airport volunteers
ran a workshop for staff
at this local charity to help
improve its employment
programmes, which focus on
advice and support for people
with disabilities entering the
workplace, and their employers.
Tower Hamlets - Spitalfields
City Farm – at this farm in
the heart of the city where local
residents grow food and look
after farm animals, volunteers
did gardening, improved
signage, painted fences and
cleaned the duck pond.
Waltham Forest - Waltham
Forest Disability Resource
Centre – volunteers ran a
painting and jewellery workshop,
hosted a community choir
session and served lunch at this
centre which helps local disabled
people develop new skills and
further their independence.
Havering Pupil Referral Unit – students who
are not in mainstream education due to exclusion,
attended the airport for an employability and interview
workshop, where they learnt about the variety of
jobs and skills required to work at the airport.
Royal Docks Learning & Activity Centre – staff ran two
events - one for the half-term school club at this local
community centre in North Woolwich, and another as
a skills sharing session with the airport’s health and
safety team. RDLAC endeavours to make the Royal
Docks a stronger, happier and healthy place to live.
15
16

Word on the feed
Making LCY Accessible for Everyone
Busy, loud and fast-paced
environments can be stressful for
anyone. All of the aforementioned,
paired with unfamiliar surroundings
can be extremely overwhelming for
someone with a hidden disability.
As an airport we have been taking
steps to improve our special
assistance services and our
awareness of hidden disabilities.
Staff from across the organisation have
participated in hidden disability training
with the Business Disability Forum
this year, giving us an understanding
of how we can best support our
passengers, improve communication
techniques and make London City
Airport accessible to everyone. The
training has now been incorporated in
our inductions and training programmes.
Alexandra Varlyakova from our Public
Affairs Team, together with Michael
Bailey and Mel Burnley organised
open days at the airport with the
National Autistic Society. The first
open day took place at the end of April
when a group of representatives from
the society, volunteers and parents
joined airport staff to gain a better
understanding of the airport journey and
processes. Really useful feedback was
received and the visit also gave staff
the confidence that they are already
doing the right things. Another open
day will take place later this summer.
Alexandra has also put together a new
booklet, “Travelling Through London
City Airport” an easy-to-follow guide
which is available online and at the
customer service desk. The guide details
everything from how to get to the airport
and where to check in to preparing
for security screening, boarding the
plane and going through customs.
In June, Daniel Grimwood planned a
familiarisation visit for eight-year-old
Oliver who has autism and Joshua who
is 14 and has ADHD and were joined by
their grandfather, Brian. They had never
flown before and the visit allowed them
to see the surroundings of an airport and
experience its processes. As a reward
for going through security, which was
a scary process for Oliver, an Alitalia
captain invited him onto his aircraft
to have a picture taken in the cockpit.
Visits like this should help ease anxiety
and stress for future trips to the airport
and gives us the opportunity to identify
new ways to improve our service.
The good work doesn’t stop there.
Over the summer we will be launching
a lanyard and card system which
will be used to make staff aware that
passenger may need special assistance.
The lanyards have been developed
together with the National Autistic
Society and the Alzheimer’s Society
and have already been implemented by
Heathrow, Gatwick and Bristol airport.
Plus, an audio guide of “Travelling
through LCY” is being worked on
and will soon be available online.
Be Prepared for Security Screening
Going Through Security Screening
Travelling through
London City Airport
our visual guide
Preparing for security screening
After check-in you will go through security.
In order to get to security go to the
automatic gates located on the second floor
at the top of the lift/escalators. Follow the
signs for “Departures”. You will need to
scan your boarding pass at the automatic
gates to reach the central security search
area. Security screening is mandatory for all
passengers to make sure everyone is safe on
the plane.
After you go through the automatic gates, you will enter the main security
area. We play relaxed music in this area to improve the passenger experience.
Trays
Please place any bags, loose items you
might have in your pockets and the clear bag
containing liquids in the trays provided. You
will be required to remove your belt and any
electronic devices such as phones or laptops.
These should also be placed in a tray. You
may also be asked to remove any footwear.
The items in the tray will pass through a
scanner and this only takes a few minutes.
Avoid prohibited items
There are signs at the airport to help you
know what you can and cannot take on the
plane. All liquids should be in maximum
100ml containers and in a clear re-sealable
bag. Each passenger is allowed to have
one clear bag which should be removed
from your hand luggage prior to security
screening. The airport provides plastic
bags in case passengers have forgotten.
Containers over 100ml – even if partially
full – and sharp items are not allowed and
will be confiscated by a member of staff. If
you require any medication while travelling
you can take that in your hand luggage – it
just needs to be properly marked with a
label explaining what the medication is.
Metal detector
All passengers are asked to pass through a
metal detector. After you walked through the
metal detector, a security agent might search
you separately. If you are nervous about
passing through the detector, please let the
security agent know.
Security scanner
Occasionally you might be asked to go
through a further security scanner which is a
standard procedure. You simply need to stand
in front of the scanner with your arms slightly
away from the body. A security agent might
search you separately. After that you may
collect your possessions from the trays.
6 7
17
18

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