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The right brand<br />
Behind every great nation, there is a great corporation<br />
Opinion 15<br />
DT<br />
MONDAY, JULY 3, <strong>2017</strong><br />
Have we been able to capitalise on the achievements of the RMG industry?<br />
RAJIB DHAR<br />
• SM Musa<br />
The term “identity” is an<br />
abstract concept. Yet, it<br />
is incredibly important<br />
in our personal, social, as<br />
well as political life. In fact, how<br />
we live is very much determined<br />
by our identity and vice versa.<br />
Is your name your identity?<br />
Perhaps, perhaps not. When we<br />
think of names, they not only<br />
draw some persons in our mind,<br />
but also the personalities of each<br />
name. This means that identity<br />
goes beyond a name or title. It tells<br />
meaningful things.<br />
Take a friend’s name. By the<br />
time you take his/her name, you<br />
get a clear image of him/her. What<br />
the person does, what describes<br />
the person -- careless, good,<br />
among many other adjectives. And<br />
by now, maybe you are not fully<br />
aware of this fact, but you can see<br />
his/her core and why he/she is<br />
different from other friends.<br />
Identity crisis<br />
Now name a company of your<br />
liking from our country. I bet this<br />
time you didn’t get the adjectives<br />
that easily. You had to think a bit.<br />
Maybe you can see some negative<br />
aspects from the news you once<br />
read about that company.<br />
I hope you didn’t think of any<br />
government firm -- that would be<br />
depressing. Maybe it is still a blur.<br />
You just don’t get a clear image of<br />
the company you like. It’s a blackbox.<br />
This is identity crisis. When<br />
a customer can’t identify a firm,<br />
hardly one can trust that firm.<br />
Albeit, not all, but few firms seek<br />
to be trusted by customers.<br />
I tried too. And almost every<br />
time, I failed to find a clear identity<br />
even for the most renowned<br />
corporations of the nation.<br />
Organisational identity is<br />
defined by how a corporation is<br />
perceived by its internal as well<br />
as external stake-holders. It also<br />
reflects in what the corporation<br />
does as its primary activities and<br />
finally, how it does those activities.<br />
Now, why should a firm care<br />
about organisational identity? In<br />
fact, it shouldn’t. Of course, not in<br />
our market. What is in the name<br />
when you can just sell?<br />
But I can tell that things<br />
are getting more complex and<br />
competitive every day. Sales are<br />
not that easy, and are becoming<br />
more and more reliant on trust<br />
and relationship. And can we trust<br />
anyone without an identity?<br />
Tomorrow’s sales will be largely<br />
captured by the firms with clear<br />
and strong organisational identity.<br />
Days of monopoly will not prevail,<br />
and political power will not help<br />
much as well. So, why not just<br />
create an identity?<br />
It can be done by simply being<br />
open, transparent, and honest.<br />
What about a fake identity, one<br />
Corporations could play an enormous role in creating a positive and<br />
powerful identity of a nation<br />
may ask. Well, how long does a<br />
fake identity last? Not for too long.<br />
And one should work to build<br />
legacies, not temporary moneymaking<br />
machines.<br />
Communication is key<br />
Create a true identity of your<br />
organisation. Tell your customers<br />
what you really do, how you do it,<br />
and why you are doing it. Don’t be<br />
shy telling them that you cherish<br />
profit. After all, profit is the<br />
motivating force of any economy.<br />
One cannot ignore the force.<br />
But please do give a reason as<br />
to why you think you deserve the<br />
profit. Trust me, customers just<br />
need one good reason to buy from<br />
you even at a higher price.<br />
A firm can have multiple<br />
identities when it is in the business<br />
of selling different commodities.<br />
But this doesn’t go without a<br />
caveat: The core or the essence<br />
must remain the same.<br />
Coca Cola has more than 100<br />
brands indicating more than 100<br />
different identities. Still, when<br />
we talk about Coca Cola, we know<br />
what it stands for. Core should<br />
be central, distinguishable, and<br />
enduring.<br />
An economy is largely identified<br />
by its corporations. The same<br />
could be said for a nation. Along<br />
with cultural and political issues,<br />
corporations also could play<br />
an enormous role in creating a<br />
positive and powerful identity of<br />
a nation. Behind the rise of all the<br />
major economies, there has been<br />
at least one corporation.<br />
Brand names and corporate giants<br />
The rise of corporate America<br />
wouldn’t have been possible<br />
without the rise of some of<br />
the finest and most revered<br />
organisations such as Ford,<br />
General Electric, Coca Cola, IBM,<br />
Apple, Google, Microsoft, Amazon.<br />
Similarly, for Japan there is<br />
Toyota, for South Korea there is<br />
Samsung, for Germany there are<br />
Mercedes (Daimler) and BMW, for<br />
the Netherlands there is Shell, for<br />
China there is Alibaba, for India<br />
there is Tata.<br />
So, which corporation name<br />
represents us, Bangladesh?<br />
We had a great opportunity<br />
to create a noble identity based<br />
on our RMG industry. We could<br />
have branded this whole industry<br />
and could have taken our export<br />
revenue to a different level. But<br />
we lost the opportunity because of<br />
our negligence and short-sighted<br />
policies.<br />
What’s the next step?<br />
We also can’t blame the<br />
government for every failure.<br />
The private sector has its own<br />
opportunities and responsibilities.<br />
It would be a shame if our<br />
corporate managers fail to<br />
capitalise on the hard work of RMG<br />
workers to create a respectable<br />
organisational identity and make<br />
sure that it is recognised from the<br />
furthest corners of this world.<br />
A failure of our organisations to<br />
create proper identities will bear<br />
the risk of our economy to remain<br />
unidentified in the world stage.<br />
I hope soon we will get at least<br />
one corporation through which<br />
global citizens can positively<br />
identify our beloved nation. •<br />
SM Musa is doing research on Strategy<br />
& Innovation. He writes from the<br />
Netherlands and can be reached at<br />
musa.sm1408@gmail.com.