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The right brand<br />

Behind every great nation, there is a great corporation<br />

Opinion 15<br />

DT<br />

MONDAY, JULY 3, <strong>2017</strong><br />

Have we been able to capitalise on the achievements of the RMG industry?<br />

RAJIB DHAR<br />

• SM Musa<br />

The term “identity” is an<br />

abstract concept. Yet, it<br />

is incredibly important<br />

in our personal, social, as<br />

well as political life. In fact, how<br />

we live is very much determined<br />

by our identity and vice versa.<br />

Is your name your identity?<br />

Perhaps, perhaps not. When we<br />

think of names, they not only<br />

draw some persons in our mind,<br />

but also the personalities of each<br />

name. This means that identity<br />

goes beyond a name or title. It tells<br />

meaningful things.<br />

Take a friend’s name. By the<br />

time you take his/her name, you<br />

get a clear image of him/her. What<br />

the person does, what describes<br />

the person -- careless, good,<br />

among many other adjectives. And<br />

by now, maybe you are not fully<br />

aware of this fact, but you can see<br />

his/her core and why he/she is<br />

different from other friends.<br />

Identity crisis<br />

Now name a company of your<br />

liking from our country. I bet this<br />

time you didn’t get the adjectives<br />

that easily. You had to think a bit.<br />

Maybe you can see some negative<br />

aspects from the news you once<br />

read about that company.<br />

I hope you didn’t think of any<br />

government firm -- that would be<br />

depressing. Maybe it is still a blur.<br />

You just don’t get a clear image of<br />

the company you like. It’s a blackbox.<br />

This is identity crisis. When<br />

a customer can’t identify a firm,<br />

hardly one can trust that firm.<br />

Albeit, not all, but few firms seek<br />

to be trusted by customers.<br />

I tried too. And almost every<br />

time, I failed to find a clear identity<br />

even for the most renowned<br />

corporations of the nation.<br />

Organisational identity is<br />

defined by how a corporation is<br />

perceived by its internal as well<br />

as external stake-holders. It also<br />

reflects in what the corporation<br />

does as its primary activities and<br />

finally, how it does those activities.<br />

Now, why should a firm care<br />

about organisational identity? In<br />

fact, it shouldn’t. Of course, not in<br />

our market. What is in the name<br />

when you can just sell?<br />

But I can tell that things<br />

are getting more complex and<br />

competitive every day. Sales are<br />

not that easy, and are becoming<br />

more and more reliant on trust<br />

and relationship. And can we trust<br />

anyone without an identity?<br />

Tomorrow’s sales will be largely<br />

captured by the firms with clear<br />

and strong organisational identity.<br />

Days of monopoly will not prevail,<br />

and political power will not help<br />

much as well. So, why not just<br />

create an identity?<br />

It can be done by simply being<br />

open, transparent, and honest.<br />

What about a fake identity, one<br />

Corporations could play an enormous role in creating a positive and<br />

powerful identity of a nation<br />

may ask. Well, how long does a<br />

fake identity last? Not for too long.<br />

And one should work to build<br />

legacies, not temporary moneymaking<br />

machines.<br />

Communication is key<br />

Create a true identity of your<br />

organisation. Tell your customers<br />

what you really do, how you do it,<br />

and why you are doing it. Don’t be<br />

shy telling them that you cherish<br />

profit. After all, profit is the<br />

motivating force of any economy.<br />

One cannot ignore the force.<br />

But please do give a reason as<br />

to why you think you deserve the<br />

profit. Trust me, customers just<br />

need one good reason to buy from<br />

you even at a higher price.<br />

A firm can have multiple<br />

identities when it is in the business<br />

of selling different commodities.<br />

But this doesn’t go without a<br />

caveat: The core or the essence<br />

must remain the same.<br />

Coca Cola has more than 100<br />

brands indicating more than 100<br />

different identities. Still, when<br />

we talk about Coca Cola, we know<br />

what it stands for. Core should<br />

be central, distinguishable, and<br />

enduring.<br />

An economy is largely identified<br />

by its corporations. The same<br />

could be said for a nation. Along<br />

with cultural and political issues,<br />

corporations also could play<br />

an enormous role in creating a<br />

positive and powerful identity of<br />

a nation. Behind the rise of all the<br />

major economies, there has been<br />

at least one corporation.<br />

Brand names and corporate giants<br />

The rise of corporate America<br />

wouldn’t have been possible<br />

without the rise of some of<br />

the finest and most revered<br />

organisations such as Ford,<br />

General Electric, Coca Cola, IBM,<br />

Apple, Google, Microsoft, Amazon.<br />

Similarly, for Japan there is<br />

Toyota, for South Korea there is<br />

Samsung, for Germany there are<br />

Mercedes (Daimler) and BMW, for<br />

the Netherlands there is Shell, for<br />

China there is Alibaba, for India<br />

there is Tata.<br />

So, which corporation name<br />

represents us, Bangladesh?<br />

We had a great opportunity<br />

to create a noble identity based<br />

on our RMG industry. We could<br />

have branded this whole industry<br />

and could have taken our export<br />

revenue to a different level. But<br />

we lost the opportunity because of<br />

our negligence and short-sighted<br />

policies.<br />

What’s the next step?<br />

We also can’t blame the<br />

government for every failure.<br />

The private sector has its own<br />

opportunities and responsibilities.<br />

It would be a shame if our<br />

corporate managers fail to<br />

capitalise on the hard work of RMG<br />

workers to create a respectable<br />

organisational identity and make<br />

sure that it is recognised from the<br />

furthest corners of this world.<br />

A failure of our organisations to<br />

create proper identities will bear<br />

the risk of our economy to remain<br />

unidentified in the world stage.<br />

I hope soon we will get at least<br />

one corporation through which<br />

global citizens can positively<br />

identify our beloved nation. •<br />

SM Musa is doing research on Strategy<br />

& Innovation. He writes from the<br />

Netherlands and can be reached at<br />

musa.sm1408@gmail.com.

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