Teximp Product guide English

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<strong>Teximp</strong> Service fullservice in record time Respond and take action in record time Fast and correct action can be taken if all needed information are available for each one who is part of the service procedure. Real time information is the key to prepare and coordinate the service team to fix machines and give them back to production. Customer Service request via web, mail or phone. FMS Field management System FMS serve all steps with “real time” information machine has been fixed. Back to production. Plan the technician with the FMS Write the detailed service. Verify the needs of the customer. Assign and send the technician Verify the needs Dispatching the intervention Intervention Service reporting Machine history Service process support by FMS The Online request on the <strong>Teximp</strong> homepage with mandatory field bring safe and clear facts as basic information to verify what has to be done. The system serve the dispatcher with the availability of the service technician who has the required skills for the upcoming job and also if the needed part will be in the van or on the local stock The technician gets transferred all details on his tablet about the location, machine and the job who has to be done The technician write is work report and inform the customer about the finished job and at the same time he collect specified machine data to add into the machine history All collected data within the whole machine life provide critical note to take the right decision for spare parts and/or to plan upcoming maintenance service - 40 -
Customer benefit Fast analyse and decision based on all needed facts Precise check and book the needed resource and the spare parts Efficient and safe intervention with a positive result Transparent and detailed report of any aspect about the made intervention Profit of the synergy out of historic machine data - 41 -
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Teximp Product guide English

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