FAIRMONT HOTELS & RESORTS -DESIGN STANDARDS

FAIRMONT HOTELS & RESORTS · DESIGN STANDARDS
PUBLIC AREAS
Registration and Check-out (continued)
access to the building. Staff are to have easy access to the guest from behind the
counter, however the reverse is not to be encouraged.
The front desk should preferably be located in a separate foyer off the main lobby and
should not be the principal greeting element for arriving guests. Its location must
facilitate the view to the lobby entrance, guest elevators and concierge desk and provide
easy and direct access from the main lobby. The hotel’s front offices must be located
with direct access to the front desk.
Registration desk to have a minimum of four stations for an average 400 room Hotel.
One station to be added per 100 rooms. Each station is approximately 6’0” (1.8 m)
long.
Barrier-free house and pay telephones are to be adjacent to the front desk.
1.3. Concierge
Provide counter or desk area for guest service and information assistance with one
station per 200 guestrooms. A minimum of two stations is to be provided. Each station
is approximately 6’0” (1.8 m) long.
A concierge work and storage area (approximately 250 ft 2 ) (23 m 2 ) with direct access to
the concierge desk is imperative.
A typical concierge storage room is to have both open and lockable shelving (floor to
ceiling height) as well as duplex electrical outlets and telephone outlets (airline ticket
verification), fax machine and copier.
1.4. Guest Safety Deposit Box
Guest safety deposit box room adjacent to front desk. Guest entry door into safety
deposit retrieval room to be in direct sight of front desk. This door to have an electric
strike, activated from the front desk.
An assistance buzzer with retrieval room connected to the front desk.
Shall be elegantly finished to the same standard as the other public areas of the hotel
and shall contain the following functional items:
Safety deposit boxes for a typical 400-room hotel as follows:
a) 1 Bank of 60 boxes each 2 ½" high x 5" wide x 24" deep (6 x 13 x 61 cm),
b) 1 Bank of 24 boxes each 5" high x 5" wide x 24" deep (13 x 13 x 61 cm), and
c) 1 Bank of 24 boxes each 5" high x 10" wide x 24" deep (13 x 25 x 61 cm).
The boxes shall be built-in and concealed behind veneered hardwood doors. The floor
shall be designed to support the weight of these boxes.
Box “collection” counter approximately 18" (46 cm) wide and 42" (107 cm) AFFL.
REV. MARCH 2006 55
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