FAIRMONT HOTELS & RESORTS -DESIGN STANDARDS

FAIRMONT HOTELS & RESORTS · DESIGN STANDARDS
CONSTRUCTION REQUIREMENTS
3. TURNOVER PROCEDURES GUEST ROOMS & GUEST FLOORS
3.1. Summary
The purpose of this document is to provide direction to the opening team in expediting
and simplifying the acceptance and turnover process of guestrooms and guest floors
from the contractor to the owner for the installation of FF&E. By working with the
owner in this acceptance process, we can expect to reduce the time required to punch
list or “snag” the rooms and give the contractor the information required to bring the
guestrooms and floors up to a standard to which Fairmont Hotels & Resorts can accept.
By establishing these standards and criteria with the owner and contractor well in
advance of turnover, it is likely that most deficiencies can be corrected during the
initial “snag”, thus allowing the owner to accept rooms that will require minimal
additional work to achieve Fairmont Hotels & Resorts Standards.
3.2. Model Rooms
The typical acceptance process has the owner, architects and various consultants
inspecting the guestrooms and guest floors and identifying deficiencies or variances to
the project specifications. A “punch list” is developed and issued to the contractor for
his action. This punch list becomes a road map for the contractor and once complete
allows the owner to accept the owner to accept the room for the installation of FF&E.
Upon completion of the FF&E installation, the owner offers the room to Fairmont
Hotels & Resorts for final acceptance. The Fairmont Hotels & Resorts operations team
then re-inspects the room and issues a second punch list of deficiencies which the
owner must have corrected.
The difficulty usually lies in that additional architectural deficiencies are identified at
this stage by Fairmont Hotels & Resorts, which could have and should have been
identified in the initial inspection. Typically, the contractor is reluctant to perform
additional work after the owner has accepted the room. This does not include damage
to the room as a result of this FF&E installation. Repair to rooms that have been
damaged by the installation of FF&E is handled as a separate repair program by the
owner and would be a billable repair by the contractor.
Therefore, the goal of this program and its procedures is to minimize the number of
architectural deficiencies identified in the second “snag”.
The Model Rooms once completed and approved for their architecture, finishes, MEP
and FF&E, shall serve as the standard that the contractor must meet in all guestrooms.
The snagging process shall focus on variances in the guestrooms being turned over
from the approved model room. Where the guestroom conforms substantially to the
model rooms architecturally, the snagging process should be limited to finishes, FF&E
and MEP items.
REV. MARCH 2006 - 7 -
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