Gauteng Business 2016 edition
The 2016 edition of the Gauteng Business and Investment Guide is the premier business and investment guide for the Gauteng province and the Gauteng Growth and Development Agency (GGDA). In addition to detailed profiles of key provincial organisations, including the GGDA, the Automotive Industry Development Corporation Centre (AIDC), the Gauteng Investment Centre, the Gauteng IDZ, the Gauteng ICT Park SEZ and Constitution Hill, this edition includes well-researched economic and demographic data on the province, as well as insights into the province’s five development corridors and the new industries and development nodes in these corridors; a focus on Gauteng as a global city region; and key growth sectors for the province.
The 2016 edition of the Gauteng Business and Investment Guide is the premier business and investment guide for the Gauteng province and the Gauteng Growth and Development Agency (GGDA). In addition to detailed profiles of key provincial organisations, including the GGDA, the Automotive Industry Development Corporation Centre (AIDC), the Gauteng Investment Centre, the Gauteng IDZ, the Gauteng ICT Park SEZ and Constitution Hill, this edition includes well-researched economic and demographic data on the province, as well as insights into the province’s five development corridors and the new industries and development nodes in these corridors; a focus on Gauteng as a global city region; and key growth sectors for the province.
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OVERVIEW<br />
South Africa (BPeSA) predicts<br />
that the sector will continue to<br />
grow at between nine and 14<br />
percent. Confident of the sector’s<br />
future growth prospects,<br />
the IT firm Wipro opened a 1 000<br />
seat call-centre in Johannesburg<br />
in 2011.<br />
Benefiting from a range of incentive<br />
schemes offered by the<br />
national government (through<br />
agencies such as the GGDA),<br />
the BPO sector contributed R1.7-<br />
billion to South Africa’s economy<br />
in 2010. Call centres catering for<br />
the United Kingdom account for<br />
more than half (54 percent) of<br />
South Africa’s overseas business<br />
within the BPO sector. Customer<br />
service is the most significant segment<br />
of the domestic call-centre<br />
industry. Billing and account-handling<br />
is the second-largest service<br />
area, followed by technical support,<br />
telemarketing and telesales,<br />
and reservations.<br />
More centres are likely to open<br />
in the future. The province has<br />
high volumes of vacant prime office space in peri-urban areas, and<br />
Johannesburg’s Urban Development Zone (UDZ) has been earmarked<br />
for the development of ICT firms (including call centres) and subsidises<br />
rent, utilities and services.<br />
Insurance sector<br />
<strong>Gauteng</strong> is a dominant location for the insurance industry on the African<br />
continent. French reinsurer Scor Group has established a presence in<br />
Johannesburg in order to target the English and Portuguese speaking<br />
markets on the continent, specifically Nigeria and Angola.<br />
All of the major banks are well represented in the province, and all<br />
the large insurance companies have a major presence throughout the<br />
province. Many of the major life insurance companies are also playing<br />
their part by helping to develop SMEs. In 2015 alone, the Liberty Group<br />
provided financial access to over 16 SMEs.<br />
“By investing in SMEs we are investing in the future of our business,<br />
our industry and our economy. Liberty started off as a small business<br />
and at our core we understand entrepreneurship,” said a spokesperson<br />
for the Group.<br />
The City of Tshwane<br />
The City of Tshwane is strategically positioned to service international<br />
<strong>Business</strong> Process Outsourcing (BPO) investments. With an estimated<br />
11 000 people employed in the BPO industry in Tshwane and its<br />
89 GAUTENG BUSINESS <strong>2016</strong>