Total Care Brochure - Wedeco

TotalCare services
A BROAD POR TFOLIO OF SERVICES TO KEEP YOUR BUSINESS RUNNING SMOOTH LY

When you work with Xylem TotalCare services,
you get secure, optimal operations that come
only with broad engineering expertise in water
and wastewater.
about Xylem
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Xylem is a leading global water technology provider,
enabling customers to transport, treat, test and
efficiently use water in public utility, residential,
commercial, agricultural and industrial settings. The
company does business in more than 150 countries
through a number of market leading product brands,
and its people bring broad applications expertise
with a strong focus on finding local solutions to the
world’s most challenging water and wastewater
problems. launched in 2011 from the spinoff of the
water-related businesses of iTT Corporation, Xylem is
headquartered in White plains, n.y. and has 12,000
employees worldwide.
The name Xylem is derived from classical Greek
and is the tissue that transports water in plants,
highlighting the engineering efficiency of our watercentric
business by linking it with the best water
transportation of all — that which occurs in nature.

Secure, optimal
operations
Xylem TotalCare is a comprehensive, integrated portfolio of services
that ensures your business keeps running at its best. Our portfolio
comes backed by deep systems knowledge and expertise in water
and wastewater applications. Which gives you operational security
and more time to focus on your core business.
Our brands
Our people
Solutions
expertise
Select the service
level you need
Reliable service
Xylem offers several market leading brands that serve municipal and
industrial markets with products and solutions for the movement and
treatment of both clean water and wastewater. We invest heavily in
research and development to bring you highly efficient and effective
products.
We have a team of knowledgeable, professional and highly skilled staff,
who pride themselves on their ability to help customers optimize their
business by providing the right solution every time.
Our standardized service packages meet your every need – from the
very basic to the advanced. The more basic the service, the easier on
your budget. The more advanced, the greater your peace of mind.
Our standardized service packages meet your every need – from the
very basic to the advanced. The more basic the service, the easier on
your budget. The more advanced, the greater your peace of mind.
Our global expertise and local presence means you can rely on
us as your trustworthy partner. We assure prompt service delivery
worldwide. With Xylem TotalCare services, you’re just one phone
call away from integrated service and support that you won’t find
anywhere else.
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Our service
offering
Design & Consultancy
Get comprehensive engineering consultancy services,
including feasibility studies and design services for new
installations or remodeling, expanding or upgrading
existing ones.
Installation & Commissioning
Take advantage of our broad installation and
commissioning services – from project management
and supervision of installation through to start-up and
commissioning.
Maintenance Contracts
Use a cost-effective service level agreement to
enhance operational reliability through preventative
maintenance of your equipment and various warranty
options.
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Repair & Maintenance
Gain valuable uptime through a broad range of repair
and maintenance services conducted either onsite and
or at one of our workshops.
Monitoring & Supervision
Save time and money through efficient management of
individual installations or your entire plant. We provide
basic alarm distribution as well as optimization and
performance benchmarking services.
Inspection & Auditing
Minimize downtime and maximize profitability with
regular inspections by our qualified service engineers.
Services also include audits for energy efficiency,
equipment condition and reliability.

Plant Operation & Maintenance
Focus on your core business and entrust us with plant
operation and maintenance. Our experts provide broad
services from effective troubleshooting and root cause
analysis to partial or full turnkey responsibility.
Parts & Logistics
Enjoy the peace of mind that comes with knowing the
equipment and spares you need are always on hand
and readily available – whether for regularly scheduled
maintenance or emergency callouts.
Rental & Onsite Services
Rent best-in-class dewatering or bypass pumping
equipment on your terms without the capital
expenditure costs. Choose from short-term, long-term,
try-before-you-buy and everything in between.
The Xylem TotalCare offering consists of well-defined
standardized service packages. Choose the package
that meets your needs, without the need for lengthy
discussions. Since the service scope and price are
defined in advance, you pay only for the services you
require. Customized service packages, however, are
available upon request.
Asset Refurbishments
Protect the value of your ageing assets and minimize
capital expenditures. Upgrade a single piece of
equipment or renovate your entire plant by conducting
a site audit and designing anew.
Training & Technical Support
Make sure your equipment operators and service staff
have the knowledge and skills to optimize equipment
and plant performance. Let our engineers provide the
training and technical support you need.
Financial Solutions
We can offer bespoke solutions to suit your budget.
Not all TotalCare services are available in all countries. We are constantly
adding services so please check availability with your sales representative.
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Ways to optimize
operations
Here are some examples of how Xylem TotalCare services help
our customers minimize downtime, save energy, and optimize
operational performance.
Case study
Energy savings add up
CHallenGe
reducing energy costs at the world’s largest uv Tak
installation in new Zealand by introducing the latest uv
lamp and ballast technology. The installation has been
running for 10+ years, with 7,776 lamps in 12 channels
and a maximum treated wastewater capacity of 365 MGd.
soluTion
Condition audit plus programming and control/
philosophy optimization, as well as a test phase with
data logging and overall analysis. The introduction
of the latest technology has led to improved system
robustness, more stable operating conditions and
energy savings of up to 15%.
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example service #1
Condition Audits
To meet ever-growing demand and maintain profitability, it is important
to manage your water and wastewater assets cost-effectively. The age
and condition of your equipment has a major impact on plant efficiency,
reliability and productivity. A condition audit is a great help in ensuring
maximum uptime and efficiency, as well as maintaining high health,
safety and environmental standards.
A condition audit will help you find ways to lower your maintenance
costs by identifying any inefficiencies in the operation of your water
and/or wastewater equipment. During a condition audit our experts
will examine all system components and determine if they are
operating optimally or if there is any need for replacement parts,
retrofit or upgrade.
example service #2
Energy audits
Rising energy prices along with stricter environmental regulations are the
driving forces for improved energy performance. By managing energy
usage at your water or wastewater plants more efficiently, you can reduce
energy costs and your company’s carbon footprint to improve your
bottom line.
Lower energy costs, reduce environmental impact and boost your profitability
with an Energy Audit which is one of Xylem TotalCare’s inspection
and auditing services. This knowledge-based service lets us review the
energy demands of your disinfection equipment. We then recommend
measures to reduce energy costs while enhancing plant reliability.

example service #3
Installation & commissioning
When you need your plant to be up and running fast, you need
sound engineering expertise and specialist advice. Installation and
commissioning services ensure that you have the right connections
and control systems. This allows you to achieve a stable and reliable
operating environment from the start.
Most of all, these services reduce your overhead, minimize risk and
ensure your facilities are ready for use.
example service #4
Maintenance Contracts
A maintenance contract is a cost-effective service agreement from
Xylem TotalCare tailored to meet your specific requirements and
budget. It is ideal for customers who want to devote key resources to
their core business yet enjoy fixed maintenance costs, reduced risk for
unplanned failures and full compliance with environmental, health and
safety requirements. Equipment remains in good working condition
with the lowest possible maintenance costs.
Based on extensive knowledge of water and wastewater transport
and treatment, our highly qualified specialists document equipment
status in a comprehensive report. We then customize a maintenance
contract that specifies a predefined number of annual visits in fully
equipped vehicles.
With our broad competence, we can take care of your entire system.
Should a failure occur, we will find the root cause and remedy the problem.
Case study
Commissioning Australia’s largest
ozone plant
CHallenGe
optimize operations at an advanced tertiary treatment
system at Melbourne Water’s eastern Treatment plant,
which handles flow rates of up to 185 MGd.
soluTion
installation and commissioning of four WedeCo ozone
systems at the plant, making it australia’s largest municipal
ozone plant and one of the world’s largest.
Case study
Preventative Maintenance activities
at an ozone installation
CHallenGe
To provide a regular and effective maintenance program
to ensure efficiency and reliability of ozone
systems.
soluTion
WedeCo technical service personnel have researched
every aspect of currently installed ozone systems in
order to provide detailed and comprehensive maintenance
plans specifically tailored to our customers’
needs. Maintenance reports are generated after maintenance
services are performed, and are reviewed by
the field service technicians prior to each maintenance
service visit, which confirm all regular maintenance activities
are being performed at the proper intervals.
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TotalCare services
A broad portfolio of services to keep your business running smoothly!
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
We’re 12,000 people unified in a common purpose: creating innovative solutions to
meet our world’s water needs. Developing new technologies that will improve the way
water is used, conserved, and re-used in the future is central to our work. We move, treat,
analyze, and return water to the environment, and we help people use water efficiently, in
their homes, buildings, factories and farms. In more than 150 countries, we have strong,
long-standing relationships with customers who know us for our powerful combination
of leading product brands and applications expertise, backed by a legacy of innovation.
For more information on how Xylem can help you, go to www.xyleminc.com
Visit our web site for more information
www.wedeco.com/us
WB014-120525 • WEDECO TotalCare Brochure • 05/2012 • US