Hotelier Editon 29 2017

HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM 

EDITION 29TH/VOL XIII/2017 

I N D O N E S I A 

ALILA JABAL AKHDAR 

WELCOMES AWARD WINNING EXECUTIVE CHEF 

ALEX ENSOR 

HOTEL & BRANDED RESIDENCES UPDATE 

BALI 

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com 1 

HOTELIER INDONESIA

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08 

HOT | CONTENTS 

26 

FEATURES 

06 Business Technology Platform 

Rachel Grier explain it all here 

08 The Executive Chef Alex Ensor 

Award Winning Executive Chef 

10 A Small Soap For A Big Hope 

Anantara Uluwatu Bali 

14 

BUSINESS 

14 Come Smell The Omani Roses 

a truly spectacular sight 

16 5 Ways Cater the Fitness 

a fitness centre for your property 

18 Meliá Bangkok open in 2022 

Meliá partnered with TCC Group. 

21 Travellers’ Choice Awards 

Mandarin Oriental, Tokyo Wins 

24 Hard Rock Hotel Shenzhen 

Open First Property In Summer 2017 

TECHNOLOGY 

25 Automation & The Hospitality 

The end of the accountant? 

34 

86 

26 nSight for IDeaS 

Drive More Profitable Bookings 

67 Travelico 

Socially Conscious Alternative 

EVENTS 

30 Sparkling & Colourful Night 

Annual Corporate Gathering 

70 Food & hotel indonesia 2017 

(Show Preview) 

PROMO 

30 

86 Wedding Celebration 

Package 

Intercontinental Resort Bali 

4 

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

HOTELIER INDONESIA 

FROM THE EDITOR 

Quantity over quality: be careful what 

you wish for... BALI HOTEL & BRANDED 

RESIDENCES UPDATE is the Main 

Report for this edition. Created 

collaboration between Horwath htl 

and C9 Hotelworks Company Ltd. 

A must Read Report to rich your 

knowledge and prepare the strategic 

plan ahead. Start to read 

now here 

New Booking Platform is just launch this week. Traveliko is the name. It 

is specifically designed to promote fair, ethical, value-added travel while 

helping make the world a better place. Get to know the more here 

HOTELIER 

I N D O N E S I A 

HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM 

EDITION 29TH/VOL XIII/2017 


WELCOMES AWARD WINNING EXECUTIVE CHEF 

ALEX ENSOR 

HOTEL & BRANDED RESIDENCES UPDATE 

BALI 

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com 1 

And of course many great news as always ... see you for more soon.. 

EDITOR-IN-CHIEF 

Hery Sudrajat 

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+62.812.1978.1196 

sales@hotelier-indonesia.com 

PUBLISHER 

Hoticom Media International 

JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE 

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Contact : info@hotelier-indonesia.com 

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Hotelier Indonesia News 


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HOT | SOLUTIONS 

REVENUE MANAGEMENT SYSTEMS 

ARE BEST VIEWED AS AN INVESTMENT 

IN AN ESSENTIAL 

BUSINESS TECHNOLOGY PLATFORM 

HOW SMALL THINKING CAN LIMIT AN 

INDEPENDENT HOTEL 

With the right investment in 

processes, technology and 

staff, it’s possible for small 

scale independent hoteliers 

to not just survive, but thrive 

in today’s competitive hotel 

environment 

Written by: 

Rachel Grier, Asia-Pacific managing director, IDeaS Revenue Solutions 

Revenue management systems are used by leading hotel brands around the world. 

However, it can be argued that smaller and independent properties in Indonesia need the 

technology even more than larger hotels given that limited room volumes mean every 

pricing decision counts. With the right investment in processes, technology and staff, it’s 

possible for small scale independent hoteliers to not just survive, but thrive in today’s 

competitive hotel environment. 

It goes without saying that independent hoteliers in Indonesia and across the APAC region 

often find themselves in challenging situations: they often don’t have the resources to 

compete with the large global hotel chains in terms of marketing budgets and investment 

in third party booking channels, or have the well-recognised brand name that goes handin-hand 

with these activities. Smaller, independent hotels frequently have fewer resources 

compared to larger chain hotels, and often do not have a dedicated revenue manager. 

6 


Automated revenue systems and technologies 

allow revenue managers to move beyond data 

collection to focus on revenue strategy,” 

This means that the revenue strategy is 

left up to the general manager, director of 

sales and marketing, reservations manager, 

or even the accountant– all of whom 

already have very busy schedules filled 

with other responsibilities. This lack of a 

dedicated resource and isolated operating 

systems mean that rooms are often 

either overpriced or under-priced, which 

ultimately turns guests away or secures 

guests at a lower-then-ideal booking rate 

for the hotel. 

Every room counts in smaller scale independent 

hotels, which means that pricing 

rooms incorrectly has a much more 

noticeable impact on the property’s overall 

revenue performance. If there is a 

pricing error at a larger hotel, it’s easier 

to “bury” the rate mistake or absorb any 

short-term revenue loss due to a greater 

volume of rooms and bookings. 

Similar to larger hotels, small, independent 

properties are constantly generating 

data – such as that used in developing 

demand forecasts. Hotel data comes from 

a multitude of sources, changes rapidly, 

and is critical to making proper pricing 

decisions. A good forecast as part of an 

ongoing revenue management program 

can assist room rate decision making, 

staff allocation, property maintenance 

and a range of critical hotel operations. 

Using data and analytics from an accurate 

forecast is the best way to determine 

marketing and pricing strategies for the 

future. 

Data should be detailed and be both historical 

and forward-looking. Historically, 

the data should include (at least) the 

number of occupied rooms, coupled with 

revenue by market segment per day. 

Also, hoteliers need to ensure they 

include the number of rooms and revenue 

on the books by day (and by market 

segment) for at least the next 90 days. If 

data is collected every day it will allow 

the hotel to establish simple booking 

pace forecasts by segment and day of 

week, from which they will be able to 

compare it to historical data. If done 

consistently, this will allow hoteliers to 

quickly make any changes when demand 

picks up and tweak their strategies and 

decisions accordingly. 

One of the biggest challenges with manual 

revenue management practices is 

the inability to collect quality data in a 

timely manner, while being able to use it 

before it is obsolete. Put simply, without 

automation, it is difficult to compile and 

analyse all this continuous information 

accurately and effectively. Global hotel 

brands equip their properties with revenue 

management technology for this 

reason. Automated revenue systems and 

technologies allow revenue managers to 

move beyond data collection to focus on 

revenue strategy, leveraging every opportunity 

in good times or working with the 

sales and marketing teams to stimulate 

demand and lock in business for any softening 

in market conditions. 

Hotels with a revenue management system 

simply have better aggregation of data, leading 

to better insights and more granular forecasts 

earlier on, which ultimately delivers better 

performance. 

Importantly, a revenue management system 

can also help independent Indonesian hoteliers 

balance the right business mix and address 

length of stay issues. Many independent hotels 

fall into the trap of focusing on peak nights 

and often accept lower-rated business when 

it isn’t needed, which simply trades down revenue. 

With fewer rooms in smaller scale independent 

hotels, managing booking pace and 

capturing optimal reservations by accepting 

the most valuable demand across arrival dates 

and lengths of stay is critical to maximising 

revenues. 

So, as an independent hotelier, how do you 

compete with “the big boys”? How can you gain 

access to the same set of tools and insights so 

that you can provide the maximum return to 

your asset owner in good or challenging times? 

It’s simple: get a revenue management system 

and even the playing field. Time is today’s most 

valuable currency, and if you are paying a talented 

revenue manager to compile data into 

endless spreadsheets and siloed reports, frankly 

you are wasting your money. 

Revenue management systems are best viewed 

as an investment in an essential business 

technology platform or tool for your business, 

rather than a “nice to have” expense. The 

insights, efficiencies and operational benefits 

are significant, driving measurable performance 

as well as profitability. Hotels of all types typically 

experience 3 to 8 percent uplift in RevPAR 

when they move to an automated revenue 

management system, and in IDeaS’ experience, 

investment in a revenue management system 

generally pays back within a four month window, 

delivering both tangible and intangible 

benefits to the independent hotelier. 


HOT | TEAM 

“I am thoroughly excited to be 

starting at Alila Jabal Akhdar 

Oman. It’s an amazing opportunity 

to be working on top of 

the world! I look forward to 

creating new menus with the 

fresh, local mountain produce, 

to further elevate the culinary 

experience which Alila Jabal 

Akhdar has become famous for” 

8 


ALILA JABAL AKHDAR WELCOMES 

AWARD WINNING EXECUTIVE CHEF 

ALEX ENSOR 

A 

LILA JABAL AKHDAR 

WELCOMES AWARD 

WINNING EXECUTIVE 

CHEF ALEX ENSOR 

Alila Jabal Akhdar is thrilled to welcome 

the arrival of star-studded Chef, Alex 

Ensor, who will be bringing his culinary 

skills to the kitchen in Juniper restaurant 

as their new Executive Chef. 

With over 20 years experience in many 

reputable establishments across the 

southern hemisphere in Australia, New 

Zealand and Jakarta, Chef Alex has made 

a name for himself in the culinary world 

with his success and winning an extensive 

list of awards. 

Coming into Alila Jabal Akhdar right 

after his 2-year tenure at Alila Jakarta, 

Chef Alex started out his career back in 

1997 in New Zealand, his home country, 

working at the Huka Lodge in Taupo and 

has since travelled and worked through 

Australia and Jakarta. He continued to 

build his career at award-winning restaurants 

such as Sydney’s Level 41 (winner 

of 21 Best Restaurant Awards), Guillaume 

@ Bennelong (winner of three hats SMH 

3 stars in Gourmet Traveler), Jakarta’s SHY 

fine-dining restaurant, Buddha Bar and 

wowed the well-heeled at Alila Jakarta. 

Having worked alongside master chefs, 

Guillaume Brahimi and Dietmar Sawyere, 

Chef Alex took his heightened skills and 

went on to receive his first Hat Award 

and feature in Australian Gourmet Pages. 

Chef Alex has over the years maintained 

his image in the public eye by doing 

various guest chef dinners around the 

world and receiving coverage in food 

magazines and press reviews as well as 

some TV shows! 

“I am thoroughly excited to be starting at 

Alila Jabal Akhdar Oman. It’s an amazing 

opportunity to be working on top of the 

world! I look forward to creating new 

menus with the fresh, local mountain 

produce, to further elevate the culinary 

experience which Alila Jabal Akhdar has 

become famous for” commented Chef 

Alex Ensor. “I am proud to be on the Alila 

team and I am eager to showcase the 

artisanship which brand Alila is known 

for in Oman and the rest of the world.” 

For reservations, email: 

jabalakhdar@alilahotels.com OR call: 

+968 2534 4200 / +968 99104204 

www.discoveryloyalty.com 


IS THRILLED TO WELCOME 

THE ARRIVAL OF STAR-STUDDED 

CHEF, ALEX ENSOR 

“I am proud to be 

on the Alila team 

and I am eager 

to showcase the 

artisanship which 

brand Alila is 

known for in Oman 

and the rest of the 

world.” 


The Peliatan Ballroom, with its 162 sq m of flexible function space, and a 

ceiling height of 4 m, can be divided into two separate sound-proofed function 

areas each with its own entry door. 

Each area can seat 100 people, banquet style, and 150 people, theater style. 

When combined, the ballroom can accomodate 210 people seated banquet 

style and 300 people theater style, the largest in Ubud. Whereas the Sukma 

Boardroom provides exclusive meeting space for up to 14 people. 

The spacious pre-function area is ideal for coffee breaks, pre-dinner cocktails 

or product displays. All function spaces are equipped with modern 

audio visual equipment and high speed WiFi and internet access. 

Who says meeting food has to be boring? Sens offer an inspired array of 

menu selections that are sure to impress, featuring regional and international 

specialties, and can custom tailor menus for you. 

Sens team can also help you plan unique and unforgettable events, whether 

you’d like to transform a ballroom into a rainforest or set up a locally-inspired 

Amazing Race around Ubud. 

We take just as much pride in our accommodations. Comfortable and contemporary, 

rooms come with thoughtful touches like universal power points, 

24 hour room service, free and fast WiFi and a host of complimentary 

amenities so you can be at your best. And of course, SenS Spa is perfect for 

unwinding during breaks. 

Jl. Sukma, Banjar Tebesaya Desa Peliatan, P.O. Box 2828 , 80571 Ubud - Bali Phone : +62 361 849 3328 Fax : +62 361 849 3327 reservations.ubud@senshotelsresorts.com

HOT | NEWS 

A SMALL SOAP FOR A BIG HOPE 

ANANTARA ULUWATU BALI RESORT 

A 

nantara Uluwatu Bali Resort is pleased to announce 

a collaboration with ROLE Foundation, a foundation 

that concentrate on stopping land-based waste from 

getting into the oceans and creating sustainable jobs 

to protect the livelihoods of coastal communities. 

Every year in Bali 75 tons of soap are thrown away in hotels and 

villas which have only been used once or twice by guests and the 

numbers are growing while many people across the island have no 

access to basic hygiene products. 

The team was moved by their programme “Soap For Hope” and 

acted immediately. Soap for Hope is actually the brainchild of 

Sealed Air Corp, a cleaning and sanitation solutions provider, and 

it aims to recycle lightly used hotel guest soap and distribute it to 

underprivileged families and communities in Asia, the Middle East 

and Africa. 

12 


This is a very good 

program for us to join 

as we can help the 

local community. 

Children are getting 

sick because of poor 

hygiene resulting 

from a lack of access 

to soap and we used 

to throw away so 

much of it every day. 

The project was first launched in 2003 in the UAE in collaboration with couple of hotels, 

and today it operates with over 50 hotels in 10 countries to divert soap from landfills and 

donate recycled soap to those who need it most. 

When the soap arrive at the reprocessing center, the used hospitality soap is broken 

down, sanitized and reconstructed incorporating a range of organic fragrances such as 

lemongrass and jasmine. They then distribute the finished product to orphanages, the 

elderly and disadvantaged people in Bali for free and sell some of the soap in the foundation 

shop. 

“This is a very good program for us to join as we can help the local community. Children 

are getting sick because of poor hygiene resulting from a lack of access to soap and we 

used to throw away so much of it every day. 

During the month of November and December we manage to deliver 25 kg of soap. 

Such actions are important and have a great impact on our team members as well as this 

program shines light on clever and useful recycling. 

Bali relise heavily on tourism as source of income, so it is in the interest of local people to 

improve and preserve cleanliness throughout the island an it’s beaches,” explained Dimitri 

Delepierre, Executive Assistant Manager of Anantara Uluwatu Bali Resort. 

The results are less solid waste, new skill sets and means of livelihood for local people 

and better sanitation in villages. 


HOT | DEALS 

COME SMELL THE OMANI ROSES 

It offers guests the chance to get up close and personal with a guided tour 

through the Jabal Akhdar rose terraces – a truly spectacular sight. 

CELEBRATE THE 2017 ROSE HARVEST AT ALILA JABAL AKHDAR 

F 

ebruary 2017 - This year, guests at Alila Jabal 

Akhdar, will be able to celebrate the rose harvest 

in Oman with a rose-inspired experience. 

Every year, from the end of March until mid- 

May, the rugged, rocky mountain landscape of Jabal Akhdar 

- the Green Mountain in Arabic - is transformed into a spectacular 

shade of pink. 

Lying in prize position, 

overlooking the 7,000 

Damask roses covering 

the mountain 

range, is Alila Jabal 

Akhdar, which sits 

2,500 meters above 

sea-level and enjoys 

stunning views over 

the Al Hajar mountain 

range. 

Throughout the rose 

season, guests can 

book a special twonight 

Rose Experience. 

It offers guests the chance to get up close and personal with 

a guided tour through the Jabal Akhdar rose terraces – a truly 

spectacular sight – and enjoy a soothing rose petal bath with 

a glass of chilled sparkling rose wine upon their return to the 

resort. Finally, indulge in a specially concocted Spa Alila Roses 

treatment, which benefits from the medicinal properties of a 

naturally infused rose petal oil. 

Alila Jabal Akhdar is a design-forward hotel with 86 beautiful 

rooms and suites, seamlessly blending an eco-design of local 

stone with traditional Omani architecture and stunning surroundings. 

Vintage trunks decorate the rooms and the lobby is 

filled with abstract patterns of roses in a nod to the local 

perfume production. Spa Alila is filled with an aroma that 

is reminiscent of an 

old Oman, a mist of 

oils grounded in 

frankincense and 

juniper berry. There 

are seven treatment 

rooms, a Vichy shower 

room, Jacuzzis and 

an array of Asianinspired 

treatments 

and excellent massages. 

On arrival guests 

are greeted with a 

refreshing rosewater 

& elderflower spritzer. 

The hotel also offers a 

wealth of other experiences including the brand new Via Ferrata 

experiences, a protected climbing route built to international 

standards. With two different routes at Level 2 and Level 5 and 

lead by expert Omani guides, it is a perfect adventure for thrill 

seekers of all levels. 

The two-night ROSES Experience starts from USD1,109 per couple 

based on two sharing with daily dinner, bed and breakfast. 

14 


DISCOVERY PROGRAMME 

It also includes the guided tour of the Rose terraces, rose petal bath 

and bubbles and a Spa Alila signature Rose treatment per person. It 

is valid for stays from 15 March –13 May 2017 (Rose Season). 

For further information visit www.alilahotels.com/jabalakhdar 

About DISCOVERY programme 

A memorable trip demands more than a comfortable stay. DISCOVERY, 

an award-winning global loyalty programme, provides nearly 10 

million members recognition and perks across 550 hotels, resorts, 

and palaces in 76 countries. Elite members have the opportunity 

to immerse themselves in local culture through Local Experiences, 

distinctive activities that capture an authentic taste of each destination. 

For more information visit www.discoveryloyalty.com 


HOT | TALKS 

Five Ways Property Managers Can Cater 

to the Fitness-Minded Traveller 

Although adding a fitness centre to your 

hospitality property might fall under the category 

of “nice to have”, fitness spaces and 

offerings are becoming the industry standard. 

As an example, 84 percent of American 

hotels had a fitness centre in 2014. In 

addition, 53 percent of travellers always or 

often exercise when they’re on the road – 

That’s a large chunk of business you could 

be missing out on if you don’t have a gym 

or fitness facility. Having a fitness offering 

on your property can make the difference 

between a guest choosing your property or 

picking a competitor’s. 

However, a staggering 55 percent of business 

travellers have walked out of a hotel 

gym due to facilities that did not meet their 

expectations, 

highlighting the importance of having a 

good fitness offering. To ensure that your 

guests remain satisfied customers, it’s important 

to invest in one that meets guests’ 

needs. 

Here are a few easy-to-implement tips 

for budgets of any size that will help you 

attract fitness-minded travelers and keep 

them coming back to your hotel time and 

again. 

IF IN DOUBT, ASK! 

GOES BEYOND THE FITNESS CENTRE 

FITNESS AS A WHOLE-BODY AFFAIR 

INVEST IN THE FUNDAMENTALS 

NO FITNESS ROOM? NO PROBLEM 

If in doubt, ask! If you are thinking about 

1. 

adding a fitness facility to your property, 

take some time to do some research as part 

of the planning process. Go and visit gyms 

near your property – what do they offer, and 

what could you replicate in your facility? 

See if you can do a casual workout session to truly measure the 

experience. Secondly, survey your guests and ask them what they’d 

like from an onsite gym, and critically, if they would use it. When it 

comes time to launch it, demonstrating that you listened to what 

your guests asked for will be worth its weight in customer service 

gold. 

16 


Think of Fitness as a Whole-Body Affair 

3. 

Although most people associate fitness with 

running or lifting weights, health-minded 

travelers make whole-body health a priority. 

You can take advantage of this mindset by 

adding valuable services like spa experiences, 

private training sessions, and group classes to your fitness 

offerings. In some instances, it might even make sense to create a 

wellness-weekend package that offers your guests personal training, 

fitness classes, and a spa session. By offering these services 

alongside your regular fitness amenity, you have the opportunity to 

enhance your guests’ stay experience and increase your bottom line. 

Invest in the Fundamentals 

4. 

While it might seem like a great idea to 

invest in the trendiest equipment, it’s best to 

stick to tried-and-true gym equipment like 

dumbbells, treadmills, ellipticals, and stationary 

bicycles. 

Most exercisers are already familiar with these pieces of equipment, 

so it makes it easier for them to recreate their regular workout on 

the road. More importantly, when you decide to invest in equipment, 

try to buy commercial-grade pieces with a service plan whenever 

possible. Even though it might cost more money up front, investing 

in high-quality equipment will ultimately keep guests satisfied – 

commercial-grade products last longer and a service plan ensures 

that if a problem arises, it can be fixed immediately 

Remember That Fitness Goes Beyond 

2. 

the Fitness Centre. 

Maintaining a healthy lifestyle goes beyond 

the fitness room. In order to keep fit travellers 

loyal to your establishment, you should make 

it easier for travellers to maintain both their 

fitness levels and their diets. Make sure that your property’s dining 

options (both in-room, at the breakfast bar, and in the hotel restaurant) 

have healthy offerings so that fit travellers can keep up with 

healthy eating. 

No Fitness Room? No Problem 

5. 

If you don’t have the option to add a fitness 

amenity to your space, there are still ways 

that you can attract the health-minded traveller. 

Think about partnering with a local gym 

that’s close to your property to make their 

space available to guests, or make in-room fitness equipment (think 

small dumb bells, on-demand exercise videos, jump ropes, and yoga 

mats) available to guests. Also be sure that your front desk staff 

is aware of local studios, walking and running trails, and fitness 

options so that they can help guests find their fitness fix. 

More and more people are trying to live healthy and active lives, 

and you can play a role in helping them do that. By making fitness 

a priority in your establishment, you’ll likely see an increase in new 

business, customer loyalty, and overall guest satisfaction. 


HOT | BUSINESS 

Meliá Hotels International Marks Entry into Bangkok 

MELIÁ BANGKOK 

SLATED TO OPEN IN 2022 

M 

eliá Hotels International Marks Entry into Bangkok 

with Signing of Meliá Bangkok 

Slated to open in 2022, Meliá Bangkok underscores 

the Group’s focus on strengthening its 

international presence 

Meliá Hotels International, Spain’s leading hotel group, 

announced the signing of Meliá Bangkok, marking the group’s 

first property in Bangkok and secondoverall in the country.Meliá 

Bangkok forms part of Meliá’s strategic focus on international 

growth – one that has made Meliá the first Spanish hotel group 

to open hotels in markets, such as China, the U.S. and the U.A.E. 

The new agreementwith Asset World (TCCAW), a member of TCC 

Group, one of the largest business conglomerates in Thailand, 

provides a significant boost to Meliá Hotels International’s 

growth and expansion in Asia. Meliá Bangkok, located in the 

vibrant Sukhumvit district, is another milestone in Meliá Hotels 

International’s long-term partnership with TCC Group, which 

spans many years and one that has been built on mutual respect 

and trust, and a shared concept of hospitality. 

“It gives us great confidence to partner with Asset World to 

launch the Meliá Hotels & Resorts brand in a thriving destination 

such as Bangkok,” said Bernardo Cabot Estarellas, Senior 

Vice President Asia Pacific of Meliá Hotels International. 

He added, “Our growth strategy must be accompanied with 

major local partners who share our vision, philosophy and culture 

– even more so when we’re entering the second most visited 

country in Southeast Asia. I believe Meliá Hotels International’s 

impeccable track record of 60 years in hotel management and 

Spanish service culture will stand us in good stead to achieve 

growth while delivering an unmatched guest experience.” 

Nishant Grover, Chief Operating Officer of Asset World said, 

“We are delighted to widen our relationship with Meliá Hotels 

International, with the addition of this third property. We stand 

committed to bringing best of hospitality to Thailand and firmly 

believe that Meliá Bangkok would further our vision of creating 

unique product and service offerings for our guests.” 

18 


Managed under the Meliá Hotels & Resorts 

brand, the brand-new, upscale hotel will bolster 

the group’s already strong portfolio of 

urban resorts around the world. Meliá Bangkok 

will feature a total of 315 luxurious guest 

accommodations, and offer exceptional F&B 

outlets, spa amenities, a fitness center and 

meeting facilities, complementing the mixeduse 

development of retail and office space. 

With a central location in the heart of Sukhumvit 

plied by thoroughfares of the city, and 30 minutes 

from Suvarnabhumi International Airport, 

Meliá Bangkok will grant guests easy access 

to Bangkok Mall, an ultra modern complex 

housing entertainment (including two theme 

parks), commercial, residential and office spaces; 

Terminal 21; and Benjasiri Park. 

Meliá Hotels & Resorts, the most international 

brand of the group, has 126 properties worldwide 

and over 30 years of presence in Asia; 

and Meliá Bangkok is yet another reaffirmation 

of the group’s commitment to the region. The 

brand is highly valued by travellers worldwide 

and characterized by the personalized experiences 

provided through the Passion for Service 

culture. In 2016 Meliá Hotels International 

celebrates its 60th Anniversary and maintains 

its robust momentum in Asia, where the group 

will double its portfolio of new hotels by 2020: 

At present there are 13 hotels open and another 

21 hotels in the pipeline; Meliá Bangkok 

brings the total number of properties in the 

region to 35. 

About Meliá Hotels International 

Founded in 1956 in Palma de Mallorca (Spain), 

Meliá Hotels International is one of the largest 

hotel companies worldwide as well as the 

absolute leader within the Spanish market, 

with more than 375 hotels (current portfolio 

and pipeline) throughout more than 43 countries 

and four continents under the brands: 

Gran Meliá, Meliá Hotels & Resorts, 

Paradisus Resorts, ME by Meliá, 

INNSIDE by Meliá, Tryp by Wyndham 

and Sol Hotels. The strategic 

focus on international growth has 

allowed Meliá Hotels International 

to be the first Spanish hotel company 

with presence in key markets 

such as China, the Arabian Gulf and 

the US, as well as maintaining its 

leadership in traditional markets 

such as Europe, Latin America and 

the Caribbean. Its high degree of 

globalization, a diversified business 

model, the consistent growth 

plan supported by strategic alliances 

with major investors and its 

commitment to responsible tourism 

are the major strengths of Meliá 

Hotels International, being the 

Spanish Hotel leader in Corporate 

Reputation (Merco Ranking) and 

one of the most attractive to work 

worldwide. 

www.meliahotelsinternational.com 

Email: icha@bwcomms.com 

Meliá Hotels International’s 

long-term partnership with 

TCC Group 

Featuring 315 luxurious 

guest accommodations, 

and offer exceptional F&B 

outlets, spa amenities, a 

fitness center and meeting 

facilities, complementing 

the mixed-use development 

of retail and office space. ” 


Featuring 

JAKARTA INTERNATIONAL EXPO 

KEMAYORAN, INDONESIA 

5 – 8 April 2017 

Incorporating: 

The 14 th International Hotel, Catering 

Equipment, Food & Drink Exhibition 

The 15 th International Retail 

Technology, Equipment, Display 

and Storage Exhibition 

SUPPORTING ORGANISATIONS 

ORGANISED BY 

Ministry of Tourism, 

Republic of 

Indonesia 

Indonesian 

Food & Beverages 

Association 

Association of 

Culinary 

Professionals 

Specialty Coffee 

Association of 

Indonesia 

Indonesian 

Cold Chain 

Association 

Indonesian 

Retail Merchants 

Association 

The Indonesian Fishery 

Products Processing & 

Marketing Association 

Indonesian 

Packaging 

Association 

Pre-register your visit online at

MANDARIN ORIENTAL, TOKYO 

WINS IN THREE CATEGORIES 

AT 2017 TRIPADVISOR 

TRAVELLERS’ CHOICE AWARDS 

FOR HOTELS 

Hong Kong, 9 February 2017 – Mandarin Oriental, Tokyo has been recognized 

as the best hotel in Japan in three categories at the TripAdvisor 

Travellers’ Choice Awards. The hotel was ranked first in Japan in the 

Top Hotels, Luxury and Best Service classifications in the travel site’s list 

of Best Hotels 2017 announced in January. Never before has a Japanese 

hotel topped these three categories at one time since the awards began 

fifteen years ago. 

TripAdvisor presents awards based on the millions of travellers’ reviews 

and opinions posted on the site. It has nine categories of hotel award: 

Top Hotels, Luxury, Bargain, Small, Best Service, B&Bs and Inns, Romance, 

Family and Hall of Fame. A hotel must show it offers remarkable 

value, service and quality to win an award. 

“Mandarin Oriental, Tokyo is absolutely delighted to have received these 

accolades, which are a tremendous affirmation of our team’s dedication 

to providing the very best in hospitality for our guests. These awards 

are very encouraging for the entire hotel team and we are deeply appreciative,” 

said Paul Jones, General Manager at Mandarin Oriental, Tokyo. 

Visit www.mandarinoriental.com to book one of the hotel’s luxurious 

room packages, and find out why Mandarin Oriental, Tokyo has been voted 

the Top Hotel in Japan. For room reservations and enquiries, please 

call +81 (0) 3 3270 8800, or email: motyo-reservations@mohg.com 


9 - 12 AUGUST 2017 

GrandCity, Surabaya - Indonesia 

EASTFOOD INDONESIA EXPO 2017 

The 9th International Exhibition on Food & Beverage Products, 

Ingredients, Technology and Services 

DISCOVER 

MORE 

Exhibition Organizer 

EASTFOODINDONESIA.COM 

KRISTA EXHIBITIONS. PT. Kristamedia Pratama. 

Jalan Blandongan No. 28d/g. Jakarta 11220. Indonesia. 

Phone +62 21 6345861, 6345862, 6334581, 6345002. 

Fax +62 21 6340140, 6342113. 

Email : info@kristamedia.com Website : www.kristamedia.com 

EAST FOOD INDONESIA 2017 

The Focused Platform For International 

Food & Beverage Exhibition In Surabaya 

Supporting Ministry 

Supporting Associations 

Kementerian 

Perindustrian 

REPUBLIK INDONESIA 

APTINDO 

Asosisasi Produsen tepung Terigu Indonesia

DONT MISS 

ALL the GOOD 

THINGS 

HOTELIER INDONESIA 


NEWS EVENTS JOBS

Hard Rock International Announces Hard Rock Hotel Shenzhen 

Hotelier Indonesia Magazine - Business, 

Hot News, Opening, Shenzen 

Hotelier Indonesia - Hard Rock International 

Announces Launch of Hard Rock Hotel 

Shenzhen 

Brand Slated To Open First Mainland China 

Property In Summer 2017 

SHENZHEN, CHINA, February 15, 2017 

– Hard Rock Hotels announces the launch 

of its first hotel in China, Hard Rock Hotel 

Shenzhen. Slated to open in summer 2017, 

the new Hard Rock property will offer a 

luxury stay for modern travelers who are 

seeking a reprieve from traditional accommodations. 

Blending pop culture and premium hospitality, 

Hard Rock Hotel Shenzhen promises 

a host of world-class leisure, dining and 

entertainment options and the thread that 

unites them all – music. 

Destined to become a new landmark in the 

Guangdong region, Hard Rock Hotel Shenzhen 

will continue the brand’s tradition of 

presenting memorable moments through 

music. Whether a guest prefers rap, pop, 

reggae or R&B, travelers can experience an 

unparalleled music amenity program – 

The Sound of Your Stay - offering complimentary 

in-room Fender guitars and 

DJ-equipment. 

Throughout the property, guests will 

enjoy rare and valuable memorabilia on 

display. Carefully chosen from Hard Rock’s 

world-famous, 80,000+ piece collection, 

each prized piece celebrates legendary 

music icons from around the world. 

The 258 rooms and suites feature a creative 

mix of music-inspired décor and modern 

Chinese elements. A range of high-end 

accommodations, including Studio Suites, 

Rock Royalty Studio Suites and Rock Star 

Suite®, provide the ultimate all-access 

pass to a luxury VIP experience, as well as 

stunning views of the surrounding area 

While music soothes the soul, food satisfies 

the senses and Hard Rock Hotel Shenzhen 

will boast a variety of dining destinations. 

Travelers can choose from the signature 

Hard Rock Cafe, a rooftop restaurant and 

pool bar, 

The Cake Shop, GMT+8 Lobby Lounge or 

browse the all-day offerings at Sessions. 

Other facilities include the Body Rock® fitness 

center, Rock Shop®, and Roxity Kids’ 

Club for budding little rockstars. 

Hard Rock Hotel Shenzhen will also feature 

more than 1,000 square meters of event 

and meeting facilities. 

“We are proud to bring the Hard Rock 

Hotel experience to Mainland China where 

consumers are equally passionate about 

music and travel,” said Peter Wynne, Area 

Vice President of Operations - Asia Pacific 

Hotels, Hard Rock Hotels. 

“While Hard Rock Hotel Shenzhen will 

offer a one-of-a-kind luxury experience, 

guests can expect the same music-centered 

fun as other Hard Rock Hotels around 

the world. As our brand has proven over 

the years, nothing is more universal than a 

love of music and having a great time.” 

Located in the famed Mission Hills Centreville, 

Hard Rock Hotel Shenzhen offers 

convenient access to the world’s number 

one golf course and close proximity to an 

extensive range of leisure, wellness and entertainment 

offerings. Hard Rock Hotel is 

located 45 minutes from Shenzhen Bao’An 

International Airport and 35 minutes from 

the city center. 

24 


HOT | TECH 

AUTOMATION 

AND THE HOSPITALITY 

INDUSTRY 

By David Topolewski, CEO of Qooco 

Given the high costs and manpower shortages experienced in 

the hospitality sector in general, automation and hospitality 

are two words rarely used in the same sentence. Other industries 

have embraced automation, manufacturing has massively 

increased its productivity thanks to machines, and Robotics Process 

Automation (RPA) led by companies such as UiPath promises 

to replace the repetitive, rules-based tasks present in many 

financial institutions, yet local hotels seem to be free of such technology, 

despite the presence of many repetitive, rules-based 

jobs. 

This could be about to change the back-end of our hotels. 

Here are three areas in which automation could transform the 

makeup of hotels: 

The robot housekeeper – A few years ago, researchers at the University 

of Berkeley introduced us to Brett, a robot that could pick 

up and fold towels, (see video here), taking about 24 ½ minutes 

for each towel. While this may seem slow, to the point of ridicule, 

the fact that a robot is able to detect, scan and manipulate a ‘soft’ 

object is impressive. Fast forward a few years, and the robot is 

now able to connect Lego pieces, hang shirts on a hanger and fix 

a toy. Still no human, but robots are getting better, slowly, and 

it may not be long before they are employed to assist current 

housekeepers 

The end of the accountant? – Hotel accounts departments are 

also ripe for automation. Dozens of employees are hired to process 

the hundreds of invoices, claims and bills that run through 

the hotel on a daily basis. This often requires little more than 

checking the invoice, copy-pasting data, transferring information 

– rules based, repetitive tasks. Robotics Process Automation 

(RPA) is software that uses computer systems exactly as a human 

does – via the user interface (e.g. Windows). Highly accurate, and 

never making mistakes, RPA does the monotonous tasks that humans 

simply are not designed to do, and can significantly reduce 

cost and improve efficiency for (often cash-strapped) hotels. 

Counting the cost – Technology can now detect physical items 

too. SAP software allows Airline-service crews to scan the number 

of paper cups they bring into an airplane. Hotels still employ 

people to conduct inventory checks on a daily basis for 

everything from the amount of shampoo and soap to cans of 

tomatoes and bottles of olive oil. Counting and recounting stock 

takes hours, and is the kind of mundane 

While technology has been added to the front-of-house in an 

effort to make the guest experience more efficient and smoother, 

it seems that back-of-house is too often neglected. From 

RPA to robot housekeepers, hotels will soon have the ability to 

create some real cost savings for the hotel of the future. 



nSight for IDeaS 

Help Indonesian Hoteliers Drive More 

Profitable Bookings 

First-to-market revenue management solution provides exclusive access to travel 

intelligence and online demand data to give hoteliers an unseen competitive advantage 

26 


nSight for IDeaS to Help Indonesian Hoteliers 

Drive More Profitable Bookings 

Jakarta – February, 2017 – IDeaS Revenue Solutions 

and nSight Travel Intelligence have teamed 

up to offer Indonesian hoteliers a new experience 

in revenue management that allows managers 

to “futurecast” inventory demand based on a 

rich set of data points never before available on a 

single technology platform. 

With access to both nSight’s predictive consumer 

shopping intelligence data and IDeaS’ advanced 

revenue management solutions, Indonesian 

hoteliers can now have exclusive access to the 

most advanced demand-intelligence solution on 

the market to increase bookings and drive better 

revenue. 

Hoteliers have previously been limited to 

high-level booking data and lost business data 

for only brand.com when building demand forecasts. 

With nSight for IDeaS, hoteliers now have 

access to aggregated data from more than five 

thousand online travel sites, giving them much 

deeper and more cohesive insights on consumer 

behavior across all relevant online and offline 

booking channels. 

By combining data from the hotel’s RMS 

with predictive data, and offering it 

through an intuitive dashboard, we help 

revenue and marketing teams simplify 

and focus on proven revenue-generating 

priorities.” 

About nSight 

nSight combines the world’s largest view 

of consumer shopping data with predictive 

marketing and revenue management 

solutions to deliver more guests to your 

hotel and visitors to your destination. 

Only nSight aggregates more than 85 

million travel consumer shops and bookings 

daily across over 5,000 third-party 

travel websites. Understanding consumer 

shopping behavior, rate impact and future 

market demand enables better marketing 

and revenue management decisions. 

Follow nSight on Twitter, Facebook and 

LinkedIn. For more information, visit 

www.nsightfortravel.com. 

About IDeaS 

With more than one million rooms priced 

daily on its advanced systems, IDeaS Revenue 

Solutions leads the industry with the latest 

revenue management software solutions and 

advisory services. Powered by SAS® and more 

than 25 years of experience, IDeaS proudly 

supports more than 7,000 clients in 94 countries 

and is relentless about providing hoteliers more 

insightful ways to manage the data behind hotel 

pricing. 

IDeaS empowers its clients to build and maintain 

revenue management cultures—from single 

entities to world-renowned estates—by focusing 

on a simple promise: Driving Better Revenue. 

IDeaS has the knowledge, expertise and maturity 

to build upon proven revenue management 

principles with next-generation analytics for 

more user-friendly, insightful and profitable 

revenue opportunities—not just for rooms, 

but across the entire hotel enterprise. For more 

information, visit www.ideas.com. 

“The ability to integrate never-before-accessible 

information – such as relationships between 

intent to book and pricing – will elevate a hotel’s 

demand forecast and ultimately its revenue 

opportunities,” said Sanjay Nagalia, chief operating 

officer for IDeaS. “Our partnership with 

nSight is the first solution to truly bridge two 

profit-focused functions. By bringing revenue 

management and marketing closer together, 

we’re giving our clients an exclusive advantage 

over the competition.” 

Rich, Real-Time Data Drives Revenue 

nSight for IDeaS goes beyond traditional data 

sources like brand.com regrets and denials 

data. Instead it utilizes real-time, relevant and 

forward-looking demand intelligence from online 

travel agents and travel websites to provide 

powerful data that can be used to more accurately 

apply profit-generating pricing strategies. 

“The sheer amount of data available can be 

overwhelming and ‘big data’ has become code 

for ‘lots of work’. We are changing all that with 

nSight for IDeaS,” said Rich Maradik, founder 

and CEO for nSight. “The simplicity in which 

hoteliers can now access and leverage large volumes 

of data is something the market has never 

seen before. 

Integrate never-before-accessible 

information 

The information hotels can leverage using nSight for 

IDeaS can offer a distinct competitive advantage for 

pricing rooms, personalizing marketing efforts and aligning 

the overall consumer experience across channels. 

It effectively narrows the disconnect between revenue 

management and marketing teams by delivering insights 

relevant to both functions. nSight for IDeaS enables 

the two disciplines to collaborate with confidence, 

more accurately understand guests, and better target 

and track marketing campaigns. These well-aligned 

goals, in turn, allow hotels to maximize direct bookings 

and drive profitability. 

“ 


HOT | PLATE 

QUILA 

A JOURNEY OF MULTI-SENSORY GASTRONOMY 

AT ALILA VILLAS ULUWATU 

The newly unveiled QUILA dining room at Alila Villas Uluwatu, 

Bali offers an exclusive journey of gastronomy where every 

bite is exquisite and loaded with multi-sensory surprises. The 

name QUILA combines ‘qui’, which stands for ‘he who transforms’, 

with Alila, and aptly reflects the transformative dining 

experience presented within its exclusive setting. 

Diners seeking a culinary thrill are taken on an exhilarating 

ride for all the senses in a daily-changing dinner menu 

comprising a variety of different plates, artfully tailored by 

Executive Chef Marc Lorés Panadés. Each plate is perfectly 

sized to deliver a powerful punch, a flavoursome bite, or a 

provocative palate. 

Reflecting Chef Marc’s philosophy of “getting to the root of 

every single product, by getting as local, organic and sustainable 

as possible”, the menu of mainly Mediterranean-inspired 

creations combines fresh seasonal local produce with 

modern cooking techniques, styled in uniquely different and 

playful ways. 

The imaginative use of sound, texture and aroma add other 

dimensions of sensory stimulation, along with carefully 

considered wine pairings that elevate the sense of absolute 

satiation. This exclusive dining experience is limited to 

a maximum of 10 guests each night within QUILA’s intimate 

five-table indoor setting. 

Dietary requirements and preferences can be shared with 

Chef Marc in advance, who will tailor them into each diner’s 

personalised gastronomic journey. At QUILA, embrace your 

sense of adventure. Surrender to the unexpected. Savour the 

surprise… 

For more information or reservations, please contact us at 

+62 361 848 2166 OR email: uluwatu@alilahotels.com 

28 


“ Sparkling & 

Colourful Night” 

ANNUAL CORPORATE GATHERING EVENT AT THE EXECUTIVE LOUNGE (23RD FLOOR) OF 

MENARA PENINSULA HOTEL (MPH), JAKARTA. 

30 


CORPORATE GATHERING 

Menara Peninsula Hotel 

“ Sparkling & Colourful Night” 

13 January 2017 @MPH Executive Lounge 

Jakarta, January 13th,2017. Menara Peninsula 

Hotel Jakarta open the New Year 

by holding an Annual Corporate Gathering 

event at the Executive Lounge (23rd 

Floor) of Menara Peninsula Hotel (MPH), 

Jakarta. 

This annual event was made to honor 

MPH loyal corporate clients all around 

Jakarta. Approximately 150 guests attended 

to this event wore smart casual, 

bright costumes and bring the concept 

of masquerade party according to the 

theme. 

Djulkarnain, General Manager of Menara 

Peninsula Hotel said, “This event is held as 

a token of appreciation to the company 

and in order to close synergy and cooperation 

that has existed very well in 2016 

and will continue in 2017. This year, we 

brought something different by choosing 

“Sparkling & Colourful Night” as the 

event’s theme to represent the ultimate 

excitement and glamour.” 

Executive Lounge was transformed into 

a cozy and glowing lounge with fantastic 

DJ table in the corner and various of 

food-stalls. There was also photobooth 

available for guests to take photos using 

the masks provided as the accessories. 

The event was started at 6.30pm and 

opened by the MC, then continued with 

the welcoming speech by Djulkarnain, 

General Manager of Menara Peninsula 

Hotel. Muhammad Haris Rysman Kevin, 

the Director of Sales also joined on the 

main stage, followed by the introduction 

of Sales & Marketing team. 

“It’s always a good time,” said Kevin. “We 

love our customers and it’s fun to be where 

everyone gets to know each other beyond 

work on this type of occasion.” 

The guests were then entertained with 

magic performance by DJ & violin, games, 

door prizes, and grand prizes of 

3D2N Stay in YTC Peninsula.Excelsior 

Hotel Singapore, 3D2N stay in SINTESA 

Jimbaran - Bali, and three smartphones 

for the TOP FIVE PRODUCERS in 2016. 

The guests were taken on hotel tour to 

see the newly renovated Executive Club 

Floors. Starting from Executive Club 

Room, then the Club Studio, Club Junior, 

and Peninsula Suite rooms. 

On that occasion, GM of Menara Peninsula 

Hotel also announced the plan of renovating 

their function rooms, the KAFE 

COLEMAN main restaurant, and 15 floors 

regular guest rooms. “We really believe 

when it’s finished, this will one of the 

great accommodations you want to experience 

when you’re in Jakarta.” Djulkarnain 

added. 

MENARA PENINSULA HOTEL 

Jalan Letjend. S. Parman Kav.78 

Jakarta Barat 11410 

Phone. 021 5350888 

Fax. 021 5359838 

www.menarapeninsula.com 


32 


The design architects of the project are the Colorado-based firm, [au] 

workshop who envision the design as a modern, vertical urban resort 

epitomizing the Hawaiian tradition of the “lanai” with its seamless 

indoor-outdoor sense of place. 

MANDARIN ORIENTAL TO OPEN 

LUXURY HOTEL AND RESIDENCES 

IN HONOLULU, HAWAII 

Hong Kong, 7 February 2017 – Mandarin 

Oriental Hotel Group has announced its 

intention to open a new luxury hotel and 

branded residences in Honolulu on the 

Hawaiian island of Oahu. The project, which 

has a target opening date in early 2020, will 

enable Mandarin Oriental to introduce its 

hospitality to this important tourism and 

business destination. 

Mandarin Oriental, Honolulu will be the 

anchor of Mana`olana Place, a 36-story 

mixed-use tower with gardens and public 

plazas, currently being developed by Los 

Angeles-based Salem Partners. Located 

in the heart of the Ala Moana district, the 

hotel is a short walk to Waikiki Beach and 

Ala Moana Beach. It will also be adjacent to 

the Hawaii Convention Center and the Ala 

Moana Center. 

The hotel’s 125 contemporary guestrooms 

and suites will be designed to reflect the 

Hawaiian culture, together with features 

inspired by Mandarin Oriental’s oriental 

heritage. The Group will also manage 107 

Residences at Mandarin Oriental, located on 

the Mana’olana tower’s upper floors, which 

will provide some of the most luxurious 

private homes on the island. 

Mandarin Oriental, Honolulu will feature a 

rooftop restaurant and bar with landscaped 

outdoor terraces, providing views of Diamond 

Head, Ala Moana Beach and Downtown 

Honolulu. 

There will also be a lobby lounge, an all-day 

dining restaurant and extensive banqueting 

and meeting spaces with views over the 

surrounding terraces and gardens. 

In keeping with the Group’s wellness concepts, 

a Spa at Mandarin Oriental will offer 

holistic rejuvenation and relaxation with 

eight treatment rooms. Further leisure options 

include a comprehensive fitness centre 

and an outdoor swimming pool. 

The design architects of the project are the 

Colorado-based firm, [au]workshop who envision 

the design as a modern, vertical urban 

resort epitomizing the Hawaiian tradition of 

the “lanai” with its seamless indoor-outdoor 

sense of place. 

“We are delighted with this opportunity to 

open a hotel in Honolulu and look forward 

to bringing Mandarin Oriental’s legendary 

hospitality back to Hawaii,” said James Riley, 

Group Chief Executive of Mandarin Oriental. 

“This new development will be a welcome 

addition to the brand’s expansion around the 

world,” he added. 

“We are proud to bring the award-winning 

Mandarin Oriental brand to Honolulu,” 

said James Ratkovich of Salem Partners. 

“Mandarin Oriental, Honolulu will set a new 

standard for luxury service in the islands and 

will offer a preferred choice to travellers and 

potential homeowners who desire the finest 

accommodation,” he added. 

Honolulu is Hawaii’s political and economic 

centre, and is home to iconic destinations 

such as Waikiki Beach, Pearl Harbour and 

Diamond Head. As the state’s capital, Honolulu 

is the most populous city in Hawaii and 

serves as the primary entry point to the islands’ 

tourism industry and a major gateway 

to the United States and Asia-Pacific. 

About Salem Partners 

Founded in 1997, Salem Partners is a leading 

investment bank, real estate development 

and wealth management firm. Salem’s investment 

bankers have completed transactions 

in media and entertainment, healthcare and 

life sciences, aerospace and defense, and 

real estate industries. The wealth management 

division provides customized investment 

and family office services to clients 

who prize topflight expertise combined 

with in-depth relationships. Real estate 

development is headed by industry veterans 

experienced in all segments of the built 

environment. 


HOT | ZONE 

KARMA 

KANDARA 

5 BEDROOM GRAND CLIFF FRONT RESIDENCE 

34 


Invite your inner circle to celebrate a milestone 

birthday or anniversary at our 5-Bedroom 

Grand Cliff Front Residence. Designed for larger 

groups of friends and families travelling together, 

or to truly impress your better half with a 

romantic getaway beyond compare, experience 

Bali’s fabled Bukit Peninsula from the cliff top 

edge of Kandara’s ‘Billionaire’s Row’. 

POST YOUR NEXT 

HOSPITALITY 

RECRUITMENT HERE 

FOR FREE 

www.jobs.hotelier-indonesia.com

HOT | ZONE 

Karma Kandara 

Accommodation Featured: 5 BEDROOM GRAND 

CLIFF FRONT RESIDENCE 

Package Rate : USD 7196++/ IDR 93.550.000++ 

Inclusions: 

• Daily a la carte breakfast 

• Deluxe fruit basket 

• Exclusive in-villa BBQ max for 10 pax with 

private chef and waiter 

• Private in-villa cocktail for Max. 10 pax 

• Yoga Class for max 10 pax 

36 


Terms and Conditions: 

• Minimal Stay 2 nights 

• Validity April 2017 – March 2018 

• Booked Period Immediately – 31 March 

2018 

• Stay Period 1 April 2017 – 31 March 2018 

High Season (15 July – 31 August): at USD 

100++ per night 

Peak Season (28 – 31 Dec 2016): at USD 250++ 

per night 

Room description 

Invite your inner circle to celebrate a milestone 

birthday or anniversary at our 5-Bedroom 

Grand Cliff Front Residence. Designed for larger 

groups of friends and families travelling 

together, or to truly impress your better half 

with a romantic getaway beyond compare, 

experience Bali’s fabled Bukit Peninsula from 

the cliff top edge of Kandara’s ‘Billionaire’s 

Row’. Spend your days admiring the dazzling 

ocean view from two exclusive swimming 

pools and your nights in the soothing private 

Jacuzzi beneath the stars. This six-star destination 

villa invites you to experience Karma’s 

iconic jet-set lifestyle with a home cinema, 

in-villa spa, workout gym, relaxing sauna, 

gourmet kitchen and luxury interiors. 

• Villa Amenities 

• 2nd bathroom 

• Air conditioned 

• Alarm Clock 

• Balcony 

• Barbeque 

• Bath 

• Bathrobes Provided 


HOT | ZONE 

Spend your days admiring the dazzling ocean view from two 

exclusive swimming pools and your nights in the soothing 

private Jacuzzi beneath the stars. This six-star destination 

villa invites you to experience Karma’s iconic jet-set lifestyle 

with a home cinema,in-villa spa, workout gym, relaxing sauna, 

gourmet kitchen and luxury interiors. 

• Cable/Satellite TV 

• CD Player 

• Dishwasher 

• Cots Available 

• DVD Player 

• Hairdryer 

• Iron/Ironing board 

• King Bed 

• Kitchen 

• Kitchenette 

• Laundry Facilities 

• Linen and Towels Provided 

• Microwave 

• Non-Smoking 

• Queen bed 

• Rollaway Beds Available 

• Room Service 

• Sofa Bed 

• Stairs 

• Telephone 

• Television 

• Toaster 

• Tea/Coffee Making 

• Views 

38 


• Wireless Internet 

• Desk 

• Free In-House Movies 

• iPod Dock 

• Fridge - Fullsize 

• Outdoor Setting 

• Verandah 

• 2 Queen Beds 

• 2 Double Beds 

• Complimentary fruit basket 

• Room Safe 

• Jacuzzi 

• Linen Provided 


HOT | ZONE 

BRIEF & STYLE 

Set on a spectacular limestone cliff 

top high above the Indian Ocean, Karma 

Kandara is comprised of 54 private 

pool villas of 1 – 5 bedrooms. Each 

boasts private pool, en-suites and 

spacious living, kitchen and dining 

areas with top of the line appliances, 

sleek contemporary furnishings and 

traditional artworks. 

The resort’s award-winning amenities 

include gymnasium, signature ‘K’ main 

infinity pool, library and meeting facilities, 

24-hour reception and in-villa 

dining. Destination restaurant di Mare, 

a post-modern pavilion serving Mediterranean 

cuisine with a Pan-pacific 

twist, overlooks the Indian Ocean with 

after-hours hotspot, Temple Lounge, 

Karma Kandara is comprised of 54 private pool villas 

of 1 – 5 bedrooms. Each boasts private pool, en-suites 

and spacious living, kitchen and dining areas with top 

of the line appliances, sleek contemporary furnishings 

and traditional artworks. 

just a few steps above. Accessed via 

an innovative, cliff-side hill tram, Karma 

Beach Bali is a bamboo folly set 

on a white beach lapped by a cerulean 

lagoon, where guests enjoy custom 

cocktails and Mediterranean flavours. 

Karma Spa brings together sublime 

cliff-hanging spa 

Inside 

The resort offers spacious villas, such 

as the grand luxury cliff front residences, 

which are the preferred Bali 

Their generous size makes them ideal 

for families, friends and groups who 

can enjoy the pleasures of a 

palatial private villa experience complete 

with pool 

“Karma Spa brings together sublime cliff-hanging spa shacks where 

body workers and visiting masters perform healing rituals and 

massages” 

courtyard, bedrooms 

with 

en-suite bathrooms, 

audiovisual 

systems and 

shacks where 

body workers and 

visiting masters 

perform healing 

rituals and massages. 

The resort also offers a dedicated 

Kid’s Club. 

accommodation for the region’s who’s 

who. 

fully equipped kitchens within the 

context of a full service 5-star luxury 

boutique resort. 

40 


Renowned as the region’s 

premier spot for weddings, 

private events and unique 

corporate gatherings, 

Karma Kandara’s culinary 

team is on hand to customize 

sumptuous canapés, 

hand-rolled sushi and 

freshly grilled seafood 

straight from the Indian 

Ocean. 


HOT | NEWS 

HOT | ZONE 

Outside 

The resort is a contemporary elaboration on the classical Balinese 

garden compound design, with pavilions thoughtfully 

centered about an elegant pool courtyard. 

Superior building quality is matched by contemporary minimalist 

interiors, featuring plush furnishings and carefully 

selected traditional artworks. 

Things to do 

Garuda Wisnu Kencana (15 minutes away) offers a view of one 

of Bali’s most breath-taking monuments. 

42 


with its awe-inspiring architecture and panoramic 

ocean views. Paired with a fine 

selection of rich merlots and subtle pinot 

noirs, the chef serves up a bevy of signature 

dishes including Wagyu Tenderloin drizzled 

in truffle sauce and complemented 

by creamed foraged mushrooms. di Mare is 

also a fabulous destination to enjoy Sunday 

Brunch from 11AM to 3PM. 

Classic attractions, fantasy experiences and 

modern technology blend together as you 

explore this unique cultural park. Uluwatu 

Temple (10 minutes away), known as Pura 

Luhur Uluwatu. It is one of the must-see 

temples in Bali and sits on the south-western 

edge of a limestone cliff that is surrounded 

by a forest, home to hordes of 

grey long-tailed macaques. 

Kecak ‘Fire Dance’ (10 minutes away). Located 

at Uluwatu Temple, The Kecak Dance, 

also frequently dubbed ‘the monkey chant’ 

or the ‘fire dance’, due to its use of a tall 

fire torch as its centerpiece, is one of the 

most captivating and famed dance performances 

in Bali. 

Location 

Karma Kandara is situated at the edge of 

a dramatic clifftop, perched along Bali’s 

famous ‘Billionaire’s Row’. It is located 30 

minutes away from Ngurah Rai International 

Airport. 

Food and wine 

Karma Kandara provides three 

world-class restaurants and five-star 

amenities that appeal to guests of 

all ages. Afternoon tea aficionados 

are invited to enjoy Cliff Tea at The 

Temple Lounge, served daily from 

3PM to 5PM. Served with a glass of 

sparkling wine and international tea 

offerings, Temple Lounge’s delicious 

menu pampers guests with a variety 

of classic English light bites, including 

freshly cut sandwiches paired 

with delectable cakes and pastries. 

The Temple Lounge is also the place 

to be for daily happy hour, where 

guests are treated like royalty from 

6PM to 7PM with complimentary canapés, 

exquisite cocktails and wine 

and beer specials. 

There’s nothing quite like kick-starting 

the weekend with Friday Steak 

& Wine Night at di Mare restaurant 

Synonymous with beachfront glamour, Karma 

Beach Bali lures discerning connoisseurs 

from across the globe to enjoy Karma 

Kandara’s exclusive white sand beach cove. 

Accessible via the resort’s private cliff-side 

inclinator, guests are welcome to enjoy unique 

events throughout the week including 

Monday Night Movies beneath the stars 

and international music concerts complemented 

by custom Karma Signature Cocktails 

and light bites to share. 

Weddings & Events 

Renowned as the region’s premier spot for 

weddings, private events and unique corporate 

gatherings, Karma Kandara’s culinary 

team is on hand to customize sumptuous 

canapés, hand-rolled sushi and 

freshly grilled seafood straight from the 

Indian Ocean. Guests may choose from one 

of the resort’s expansive private pool villas 

for an intimate event shared with their inner 

circle, or for a VIP event that will surely 

land in the society pages, a sunset wedding 

at Karma Beach Bali is recommended for 

brides and grooms who wish to make the 

ultimate romantic statement. 

www.karmagroup.com 


HOT | REPORTS 

Hotel & Branded Residences 

BALI 

February 2017 

44 



Bali 

HOTEL & BRANDED RESIDENCES 

UPDATE 

Quantity over quality: be careful what you 

wish for. 

After a very challenging 2015 for Bali, occupancy 

was up by more than 4% in 2016 bringing a 

whiff of fresh air and hope… but at what cost? 

Hotels’ enjoyment of solid occupancy across 

categories (excluding luxury) was driven by 

increasing foreign direct arrivals, a slowing in 

new hotel openings and a further slashing of 

rates. With the Thai government banning ‘zerodollar 

tours’ this has been an opportunity for 

Bali to swoop in and attract these poor yielding 

groups to fill rooms. With the government’s 

ambitious arrivals targets, it is foreseeable that 

the volume of such tourists is likely to increase 

but the long term benefits to the destination are 

arguable. Rates will continue to decline, Bali’s 

infrastructure will continue to be stressed and 

higher yielding more discerning guests may be 

turned off. It is a tight rope that is being walked 

with a quantity over quality policy. 

With the explosion in budget accommodation, 

private villa rentals and huge numbers of 

new rooms in all hotel categories in the last 

5 years it is easy to see how volume bums in 

beds relieves immediate mortgage pressures for 

hotel owners. However, hotel ownership and 

destination management is not a short term 

game. Nurturing a destination, the maintenance 

of infrastructure and the development of long 

term sustainable development goals are essential 

to ensure Bali continues attracting people from 

all corners of the globe and across all rate 

categories. 

BALI TOURISM ARRIVALS 

2015 recap: domestic market up 12% y-o-y to around 7.1 

million and foreign arrivals also up 6% y-o-y to 4 million 

bringing the total to over 11 million for the first time. 

Foreign arrivals surged year end 2016 up by a significant 

23% to 4.9 million. This was helped by the lack of political 

and natural hiccups, visa-free access ramping up and more 

direct flights to Bali which smashed the 4.2 million arrivals’ 

target for 2016. 

Source : BPS Indonesia 

With Indonesia’s central administration continuing their 

efforts to attract more foreign arrivals, the government 

boosted the Ministry of Tourism’s budget from IDR 300 

billion in 2015 to IDR 6.1 trillion in 2016. It is understood 

that around 80% of the budget was allocated for tourism 

promotion, and partly to finance tourism campaigns 

abroad. 

Indonesia’s leisure tourism is still largely concentrated 

on the island of Bali, which attracted more than 30% of 

foreign tourist arrivals in 2015. In 2016 with foreign arrivals 

just under 5 million year-end, it is clear that Bali remains 

the number 1 destination for holidaymakers. E-commerce 

providers including Traveloka, Pegipegi and Blibli report 

“Bali” as their most searched destination followed by 

Bandung and Jakarta. 

The island is expecting another boost in air connectivity 

from Garuda Indonesia in 2017. As China’s importance as 

a source market grows overtaking Singapore, Malaysia and 

snapping on the heels of Australia; Garuda Indonesia plans 

to open a new route from Bali to Chengdu in China. The 

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www.c9hotelworks.com 


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Bali 

direct flight will start in January and is scheduled to fly four 

times a week. In an effort to tap into this vast and growing 

Chinese market, Sriwijaya Air has also confirmed four main 

cities will be added to their daily flight routes: Hangzou, 

Nanjing, Wuhan and Changsa. The Ministry of Tourism 

has also recognized Eastern Europe as an emerging market 

to Bali with increased arrivals recorded, assisted in part by 

LOT Polish Airlines launching direct flights from Warsaw to 

Denpasar in 2016. 

NATIONALITY MIX 

NGURAH RAI 

Ngurah Rai International Airport remains the top foreign 

direct arrivals contributor for Indonesia, followed by 

Soekarno-Hatta, Jakarta and Hang Nadim, Batam. From 

January to November 2016, Ngurah Rai recorded 6% 

growth y-o-y, with Bali arrivals making up a whopping 

40% of total arrivals to Indonesia. Batam recorded the 

highest growth rate of 9% y-o-y, meanwhile, Jakarta 

remains flat impacted by the global and local economic 

malaise. 

Soekarno Hatta’s Terminal 3 Ultimate limped into operation 

in August 2016, serving domestic flights by national carrier 

Garuda Indonesia only. The goal of serving international 

flights (with the exception of budget airlines) by Q2 2017 

seems optimistic. The government’s next project will be to 

improve the public transportation that will connect Jakarta 

city center with the airport. 

Foreign Arrivals to Big 3 Airports 


Following the signing of a decree waiving visa 

requirements for a total of 169 countries, including 

Australia (which was politically excluded for many 

months), year-end 2016 Australia remains the number 

one foreign source market to Bali making up 23% of total 

foreign arrivals, up 18% over the previous year. 

Arrivals from the UK grew a significant 32%, France by 

26% and Germany was up a noteworthy 28% y-o-y, 

helped by improved European connectivity through daily 

direct flights via Dubai. 

China continued its strong arrivals growth year-end, 

up almost 300,000 people y-o-y (43%) to just under 1 

million tourists. It was the 2nd fastest growth market by 

percentage and the largest by volume. With more flights 

scheduled to connect Bali and cities in China, we expect 

this volume to explode further and China to become the 

most important arrivals source market to Bali in Q1 2017. 


Other markets to note: 

• South Korean arrivals fell, as did Singaporean arrivals 

year-end 2016, down by 2 and 7% respectively; 

• Growth from India was 58% y-o-y and likely to increase 

further in 2017 with Garuda inaugurating the first direct 

link between India and Indonesia in December 2016 

(“direct” flights linking Mumbai to Jakarta via Bangkok 

thrice weekly); 

• Arrivals from the USA increased by a strong 27%, 

perhaps helped by investmests in Times Square billboard 

advertising made by the Ministry of Tourism for the first 

time in 2016; 




HOT | REPORTS 


Bali 

• The Russians are back, up nearly 30%; 

• Regionally, there is no significant change in the source 

mix with the ASEAN market growing a small 3% y-o-y and 

the other Asian market (non-ASEAN) falling 5%. 

Top 5 Foreign Mkts YTD Sep 2016 

(% total) 

Australia 23% 

China 20% 

Japan 5% 

UK 4.5% 

India 4% 

Top 5 Regional YTD Sep Mkts 

2015 

North Asia* 31% 

Australia + NZ 25% 

Europe 22% 

ASEAN 9% 

Americas 6% 

Top 5 Growth Mkts YTD Sep 2016 

(total increase) 

China 298,393 

Australia 151,387 

India 68,222 

UK 53,622 

USA 36,582 

Source : BPS Statistics Indonesia 

*North Asia = China, Taiwan, Japan, South Korea 

KEY FACTORS AFFECTING BALI 2016 

Lower spend per visitor: a 2016 survey by the Bank of 

Indonesia highlights that the typical Chinese tourist spends 

around one quarter of that spent by a typical European or 

Australian tourist. With the proportion of Chinese tourists 

increasing the economic benefits of each new tourist is 

reducing. 

Shorter length of stay: the average length of stay in 

Bali YTD September 2016 fell to 3.11 days, down from 

3.20 days y-o-y. The sub-market suffering the greatest 

was Denpasar, dropping from 4.53 to 2.73 days YTD 

September 2016. This is a double-whammy for hotels, with 

lower yield per tourist and a shorter length of stay. 

Delayed hotel openings: Owners / investors are delaying 

the opening of new properties as market performance 

continues to endure the pressure of new rooms and poor 

rates. Supply growth in 2015 and 2016 is estimated at 

around 5%, much lower than the 14% increase recorded 

in 2014. The pipeline of new hotels remains massive but 

the delays are allowing the forces of supply and demand to 

work their magic. 

Increased occupancy and decreased ADR: the following 

sections will highlight performance across categories yearend 

2016 but it is very interesting to note that the above 

demographic shift in arrivals is causing hotels to lower 

rates to achieve marginal bumps in occupancy BUT in most 

cases with reduced RevPAR. 

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com 

48 www.horwathhtl.com 

www.c9hotelworks.com

HOT | REPORTS 


Bali 

Hotel Performance 2011 – 2016 (IDR) 

RevPAR suffering a 6% fall on the back of an 11% fall in 

2015. Although arrivals to the island have been steadily 

increasing this year, the shift of nationality and weaker 

spending power has forced hotels in this segment to 

rethink their pricing strategy. With the huge luxury resort 

pipeline, it is believed that it will take many years for the 

Luxury segment to rebound from this downfall and it is 

arguable that it will also require a rethink of the central 

government’s quantity over quality tourism strategy. 

Luxury 2011 – 2016 (IDR) 

Source : BHA and Horwath HTL 

The above graph highlights performance across Bali since 

2011 with some telling results to YE 2016: 

• IDR ADR increased y-o-y until 2016 (whereas USD ADR 

has decreased y-o-y since 2012); 

• occupancy has fluctuated from a peak in 2011 to a low 

year-end 2015; and most importantly; 

• IDR RevPAR increased from 2011 to 215 before dipping 

slightly in 2016 (whereas USD RevPAR has decreased over 

the same period, remaining flat in 2016). 

There are some small improvements YTD September 2016 

however: 

2015 2016 

Occupancy -5% pts -4% pts 

ADR (IDR) 8% -6% 

ADR (USD) -5% -5% 

RevPAR (IDR) 1% -1% 

RevPAR (USD) -11% 0% 

Occupancy has been solid all year, as shown in the 4% 

points increase year-end 2016. ADR in IDR and USD tells a 

contrary story, increasing 8% and falling 5% respectively. 

This, of course plays into RevPAR which also shows 

opposite results, up in IDR and down significantly in USD. 

Performance by segment 


Luxury 2015 2016 

Occupancy -6% pts -1% pts 

ADR (IDR) 15% -5% 

ADR (USD) -1% -4% 

RevPAR (IDR) 4% -7% 

RevPAR (USD) -11% -6% 

Upper Upscale (USD 151 – 349): This segment shows 

more promise as 2016 occupancy performance shows a 

5% increase. ADR was sacrificed to keep occupancy rate 

buoyant amidst the pressure of new supply and changing 

arrivals demographics in 2016. With an estimated 74 new 

hotels opening in the next four years, arrivals growth will 

need to continue growing at similar rates to the 23% y-o-y 

figure if this segment is to balance occupancy and ADR 

with a resultant increase in RevPAR. 

Luxury (> USD 350): On the back of solid performance 

improvements recorded between 2011 and 2014, the 

last 2 years have been gloomy in the Luxury segment. All 

performance matrices are showing a slip in 2016, with 




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HOT | REPORTS 


Bali 

Upper Upscale 2011 – 2016 (IDR) 

Upscale Hotel Performance 2011 – 2016 


Upper Upscale 2015 2016 

Occupancy 5% pts 5% pts 

ADR (IDR) 8% 1% 

ADR (USD) -4% -4% 

RevPAR (IDR) 4% 1% 


Upscale (USD 101 to 150): A quantity over quality 

tourism strategy begins to pay dividends in this market 

segment where the rate is between USD 100 and 150. By 

year-end 2016, the Upscale segment enjoyed a reasonable 

4% bump in occupancy at the expense of a comparable 

fall in rate (both USD and IDR) with a consequent status 

quo performance in RevPAR. If hoteliers hold fast on ADR in 

2017, the forecast increase in arrivals should allow them to 

boost RevPAR for the first time since 2014. 


Upscale 2015 2016 

Occupancy 5% 4% 

ADR (IDR) 7% -5% 

ADR (USD) -6% -4% 

RevPAR (IDR) - - 


Midscale (USD 40 – 101): Having the strongest domestic 

component amongst segments plus the price point most 

attuned to the mass market, hotels within the Midscale 

enjoyed the brightest year. Occupancy grew 8% (last year 

it dropped 6%) whilst ADR only fell marginally with the 

resultant RevPAR up between 5 and 6% YTD September. 

In the future, although the Midscale category will continue 

to face the heaviest pressure from forecast new supply 

(~ 40% of total) it is also the best placed to absorb the 

increased volume tourist base. 





Bali 

Midscale Hotel Performance 2011 – 2016 

Year-end 2016 we have witnessed a fluctuation in average 

length of stay depending on rate categories. In the Luxury, 

Upscale and Midscale markets, ALOS is down but it was up 

slightly in the Upper Upscale market. As seen in the graph 

the shortest is Luxury with 2.9 days, down from 3.1 days 

in 2015. The largest drop was 0.3 days in the Midscale 

category. 

Performance by Location 

Occupancy 


Occupancy by Location 2011 – 2016 

Midscale 2015 2016 

Occupancy 6% 6% 

ADR (IDR) 3% -4% 

ADR (USD) -9% -3% 

RevPAR (IDR) -4% 3% 


RevPAR Summary by Rate 

2016 RevPAR USD IDR 

Luxury -6% -7% 

Upper Upscale 4% 1% 

Upscale 1% - 

Midscale 4% 3% 

Average Length Of Stay 


With arrivals up, occupancy performance across all areas 

has improved. Interestingly in each area, except Others 

and Nusa Dua there was a uniform increase in occupancy 

of 2%. Nusa Dua and Others both enjoyed 6% increases in 

2016, both having also dropped 4% in 2015 y-o-y. 

ALOS by rate category 2014 – 2016 





HOT | REPORTS 


Bali 

Average Daily Rates 

ADR by Location 2011 – 2016 (USD) 

RevPAR Summary by Location 

2016 USD IDR 

Kuta/Tuban -3% -4% 

Jimbaran 2% 2% 

Ubud -2% -4% 

Legian/Seminyak -4% -5% 

Nusa Dua/T. Benoa 2% 1% 

Others 6% 5% 

Average Length of Stay 

ALOS by area 2014 – 2016 


As discussed above, the strong arrivals growth has not 

been enough to maintain hotel rate performance. Hotels 

have been adjusting their rate strategy in response to 

the changing arrivals demographics and the results of 

which are felt across Bali in each of the listed sub-markets. 

Jimbaran weathered the storm the strongest with a small 

1% fall in USD ADR, followed by Others. In each of the 

submarkets Nusa Dua / Benoa, Kuta & Legian / Seminyak, 

USD ADR levels fell the furthest, a high 6%. As the mass 

market is more price-sensitive a longer recovery time will 

be required to push rates back up following the slashing 

currently underway. 


It is the Others market (the less densely populated 

accommodation areas) that exhibits the weakest average 

length of stay (2.3 days only) which may indicate that it is 

a side-trip and not the main destination for a tourist’s Bali 

holiday. This is to be read with care however, as it dropped 





Bali 

significantly in 2016. The other market where ALOS 

dropped in 2016 was Legian/ Seminyak down 0.5 days to 

2.9 days. Jimbaran and Nusa Dua/ Benoa enjoyed increases 

in ALOS in 2016, with the Jimbaran sub-market enjoying 

the longest length of stay of 3.9 days. 

new airport development near Singaraja will likely change 

this should it come to fruition. 

Pipeline to 2020 by Location 

LOOKING FORWARD: PIPELINE 

In 2015, Horwath HTL recorded a total of 335 hotels and 

more than 40,000 rooms in operation ranging from luxury 

to economy. It is understood that a further 12 hotels 

opened in the first 9 months of 2016 or an additional 

1,600 rooms. Within our database another 74 hotels are 

expected to open between 2017 and 2020 representing 

a 20% increase over current hotel stock. Our figures are 

believed to be conservative with other secondary sources 

indicating inventory increases of around 25%. 

Rumored/Under Development to 2020 


The 2017 to 2020 pipeline is dominated by 3 star products 

representing about 38% of total new supply and more 

than 5,600 rooms across Bali. Less investment cost with a 

typically faster return period appear the safest option for 

investors at the moment. Shifting market dynamics should 

play well for this segment although the existing plethora of 

options and very low rates should raise concerns about the 

potential returns for this segment. 

Pipeline to 2020 by Star Rating 


West Bali (Kuta, Tuban, Legian, Seminyak, Canggu, Tanah 

Lot and Tabanan) remain the preferred development spot 

with around 50% of the total new supply expected within 

these areas. 

Inventory in Central Bali is expected to increase by around 

24% by 2020 adding more pressure to a weakening Ubud 

market performance. Ubud is transforming from an area 

known for its luxury and tranquillity into a busy yoga, 

healthy living, food & beverage entertainment zone with 

accommodations matching every price point and an access 

road that is well past its prime. As new midscale properties 

open in Ubud we expect that the areas average rate will 

continue to adjust to its new dynamic. We have no new 

developments on file for North Bali although the rumoured 






Bali 

The last word… 

As mentioned above, a 2016 survey conducted by Bank 

Indonesia (BI) shows that the average daily spend of 

tourists fell a disturbing 34% from USD 190 to USD 126 

between 2014 and 2015. On top of that, average length of 

stay over the same period also dropped 6% from 8.19 days 

to 7.66 days per stay. The same survey shows that among 

the top 5 Bali source markets, Australia is the highest 

spender (almost 4 times higher than China) with typically 

much longer ALOS. In other words, 1 Australian tourist 

spends the same per day as 4 Chinese tourists. 

When the government focuses on increasing the number 

of visitor arrivals, it makes sense to aggressively campaign 

Mainland China because it is only a short to medium 

haul from Indonesia with increasing direct flights and a 

very large population giving it the greatest potential for 

growth. It is essential however to foster other markets 

simultaneously to balance quantity and quality of foreign 

arrivals. The Thai experience is one to learn from, having 

aggressively targeted arrivals growth over the last decade 

they have now shifted focus to increasing yield per tourist. 

Breakdown of segment and spending patterns 

2015 Average Spending % 

Backpackers US$30 – US$499 27.75% 

Middle Class US$500 – US$965 31.36% 

Upper Middle US$966 – US$2,868 37.39% 

Luxury Above US$2,868 3.55% 

Source: Bank Indonesia 

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Bali 

BALI HOTEL RESIDENCES 

Last year, island resort-grade real estate faced 

volatility in both pricing and absorption rate, 

with developers softening sales prices to secure 

transaction volume in a time of economic 

recovery. Nevertheless, a positive outlook for 

hotel residences is expected as new developments 

are branching out from the midscale and upscale 

segments into new products which are being 

priced at lower entry points. 

SUPPLY OVERVIEW 

Key Projects by Area 

Jimbaran & Kuta 

Condominiums / Apartments 

Villas 

Total 

Uluwatu & Pecatu 


Villas 

Total 

Nusa Dua 


Villas 

Total 

Seminyak 


Total 

Ungasan 

Villas 

Total 

Tabanan 

Villas 

Total 

Source: C9 Hotelworks Market Research 

517 units 

113 units 

630 units 

445 units 

156 units 

601 units 

339 units 

39 units 

378 units 

108 units 

108 units 

73 units 

73 units 

11 units 

11 units 

In light of the current economic situation and an 

oversupply of three and four star hotels, properties have 

been facing tighter profit margins which has in turn 

affected the sales of residences in the segment. Since unit 

owners of these properties typically invest in financial 

returns, hotel performance is essential to entice new 

buyers. 

Although investors have previously benefitted from 

guaranteed yields, the sector is now facing volatility from 

the developer’s side as operators are finding it harder 

to deliver the promised yield. That said, the market is 

seeing more rebranding within the past few years, with 

operator changes now becoming more commonplace. 

Another trend is that new developments are shifting their 

sales strategy to limiting commitments to purchasers by 

lowering sales prices and eliminating guaranteed yields. 

Similarly, some notable recently launched projects are 

moving towards the luxury segment, as developers expect 

demand to be less susceptible to an economic downturn. 

This is reflected in some of the newer project offerings 

including the Residences at Mandarin Oriental, The 

Sterling at Worldhotel Dreamland Resort and Bali National 

Golf Villas which will be managed by Shangri-La Hotels & 

Resorts. 

Viewing the macro real estate market, one of the highest 

level issues in 2016 that is extending into this year is 

the Indonesia’s tax amnesty program. This has gained 

widespread adoption from domestic businesses and high 

net worth individuals. While it has created a certain level 

of short term pain in terms of liquidity, on the flip side it is 

unleashing new investment into the property sector. 

Moving into the overseas buying market the amnesty has 

created a larger degree of uncertainly with foreign owners, 

especially in Bali’s significantly nominee segment. It’s still 

too early to see the impact this will have on units as they 

come into the resale market under this type of structure 

but presently sentiment remains mixed. 

One final trend seen during last year had been in a rising 

number of land transactions, most notably in South Bali. 

Pricing levels on a broad basis peaked in 2014/2015, and 

this year sellers have been trading property at off peak 

levels of 10-25%, which is moving the market towards 

more rationale values and should spur new development 

opportunities. 




HOT | REPORTS 


Bali 

DEMAND OVERVIEW 

Geographic Source Markets 

Buyers of hotel residences are mainly Indonesian investors 

for all product tiers. However, we have noted a preferences 

for properties yielding high investment returns in the mid 

to upscale segments, whereas the presence of lifestyle 

investment is more prevalent in ultra-luxury products such 

as the Bvlgari Residences. 

Presently, a large number of project marketing and sales 

offices are based in Jakarta and Surabaya with limited 

promotion outside the country. The lack of international 

exposure coupled with complex foreign ownership issues 

has continued to be an inhibitor to broader overseas 

buyers. 

Nevertheless, recent destination exposure of Bali towards 

Chinese tourists through media channels and direct traffic 

has increased interest for all real estate segments. Sales of 

multiple units per transaction in the midscale segment and 

single property buyers in the luxury segment are rising. 

investment as the revised law only grants legal foreign 

residents the “right of use” (Hak Pakai) for a maximum of 

80 years. The practical application of this has not gained 

widespread acceptance. Furthermore, the value must 

exceed IDR 2 billion for apartments and IDR 3 billion 

for landed houses, whereby management of Hak Pakai 

properties face many restrictions on rentals as owners must 

transfer the rights to another party should they leave the 

country for more than one year. 

Additionally, developers mainly target domestic buyers 

due to their bigger market size. Thus, most projects are 

registered under “right to own” (Hak Malik) which are 

eligible for Indonesians only. Therefore, foreign buyers 

with no residency are still pushed towards a general lease 

agreement, nominee agreement, or a PMA (Penanaman 

Modal Asing) model, which allows ownership of properties 

under a company’s name and is subject to tax. 

Foreign Property Ownership Regulation 

While the current government has talked about wider 

reforms in foreign property ownership, this remains a 

talking point with no firm legislation yet. 

Carrying forward from 2015, a new regulation which 

was expected to ease restrictions on foreign ownership 

of properties in Bali has left little impact in attracting new 




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HOT | REPORTS 


Bali 

PROPERTY OVERVIEW 

Condominium / Apartment Projects 

Project Name 

Location 

Total 

Units 

Launch 

Year 

New World Grand Bali 

Resort 

Pecatu 217 2015 

Alila The Cliff Uluwatu Uluwatu 56 2013 

The Himana Condotel & 

Residence 

Jimbaran 100 2013 

Alila Seminyak Seminyak 108 2012 

Avani Nusa Dua Nusa Dua 339 2013 

Ayana Residences Jimbaran 79 2012 

Lexington Klapa Resort Pecatu 128 2011 

Springhill Villas & Resort Jimbaran 148 2013 

The Sterling at 

Worldhotel Dreamland Pecatu 44 2016 

Resort 

Golden Tulip Jineng Kuta 190 2013 


Villa Projects 

Project Name 

Location 

Total 

Units 

Launch 

Year 

New World Grand Bali 

Resort 

Pecatu 88 2015 

Banyan Tree Residences Ungasan 73 2006 

Bvlgari Residences Uluwatu 5 2009 

Waka Gangga 

Residences 

Tabanan 11 2014 

Alila Villas Uluwatu Uluwatu 23 

2009, 

2014 

Springhill Villas & Resort Jimbaran 113 2013 

Worldhotel Villas Pecatu 40 2016 

Bali National Golf Villas 

(Phase I) 

Nusa Dua 7 2015 

Bali National Golf Villas 

(Phase II) 

Nusa Dua 32 2016 


CONDOMINIUM/APARTMENT PROJECTS 

Overall the average built-up sales price marketwide 

dropped by 6% in 2016 to USD4,446 per 

square meter, while the sales absorption rate 

picked up to 3.17 units sold per month compared 

to last year’s average of 2.46. One-bedroom units 

are the most popular configuration. 

Currently the market is experiencing a price drop and 

strong push in volume sales due to soft economic 

conditions. Developers are now dropping unit prices in 

exchange for no guaranteed yields, with new projects 

such as The Sterling at Worldhotel Dreamland Resort and 

Springhill Villas & Resorts adopting this practice. This 

strategy is resonating with both developers and investors, 

whereby putting less pressure on operators and allowing 

buyers to obtain a lower pricing point. Another factor 

contributing to a decrease in the average market price is 

the sellout of some legacy developments. 

While supply remains dominated by midscale and upscale 

segments with new projects entering the lower pricing 

tier, the rising popularity in two-bedroom units is notable. 

However, one-bedroom units remain the most popular 

with an absorption rate averaging 1.57 units per month. 

This is also reflected in increases of built-up sales price for 

both room types, whereas penthouses have seen a 9% 

decrease from last year and have the lowest absorption 

rate in 2016. 

Price and Absorption Rate by Unit Type 






Bali 

Price per Unit 

VILLA PROJECTS 

Bukit Pandawa is expected to become a major 

competitor of Nusa Dua as an integrated resort, 

which will feature the Residences at Mandarin 

Oriental and other international brands. 


Units priced under USD300,000 increased 18% in 

supply compared to the previous year. 

Built-up up Size by Unit Type 

The average built-up sales price for villas is USD4,314 per 

square meter in 2016, which is lower than that of hotel 

condominiums/apartments. The 13% y-o-y drop has been 

driven by a reduction in prices of launched projects as a 

consequence of a slowdown in sales. There has also been 

some project cancellations in this tier. 

As a result of lower prices, the overall sales absorption rate 

is rising with transactions broadly averaging 1.95 villas per 

month compared to 1.02 last year. The increased pace 

has been stimulated by three-bedroom villas, which has 

reversed its position in 2016 to become the fastest selling 

configuration. 

Price per Villa 


Suites and studio units have the largest 

inventory, representing 69% of total supply. 





HOT | REPORTS 


Bali 

More products priced above USD 2 million are 

expected as pipeline projects edge upward. 

Price and Absorption Rate by Villa Type 

RESALE MARKET 

Average built-up sales prices in the resale market 

are 32% lower for condominium/apartment units 

and 7% higher for villas when compared to the 

primary segment. 

Currently, the majority of resale hotel residences are 

in three and four star properties, with condominiums/ 

apartments and villas resale markets averaging USD3,045 

and USD2,235 per square meter, respectively. 


Three-bedroom configurations have the lowest 

average built-up sales price at USD3,774 per 

square meter. 

Built-up up Size by Villa Type 

Secondary prices for well situated villas have reflected 

capital appreciation over the original sales price because 

many villa projects offer freehold ownership, which 

commands higher pricing than leasehold projects. With a 

land component in the transaction, owners have benefited 

on the resale value which has been stimulated by the land 

market valuation. Despite an appreciation for villas, the 

inventory available in the resale market is substantially 

lower than that of condominium/apartment units because 

owners typically invest for lifestyle purposes, especially for 

luxury properties and typically hold for longer periods. 

On the other hand, condominium/apartment units have 

more frequent transactions in the resale market but at a 

significant discount. A number of units currently in the 

market have leasehold terms ranging between 26 and 

80 years, whereby the discount also ranges according to 

the remaining years in the original leasehold period. Price 

reductions for units in the last 30 years of tenure can be as 

high as 78% off the original sales price, whereas units with 

longer leasehold years remaining have rates discounted 

from 27% to 56%. 


The built-up size of three-bedroom villas has the 

highest increase compared to last year, with an 

average of 37% additional built-up area. 

Viewing the performance of condominium/apartment 

units and villas in the resale market, the former type is 

lucrative for short to mid-term investment as they require 

less capital to purchase and can produce an equal ROI to 

villa projects, whereas the latter is more favorable for long 

term investment as buyers often benefit from capital gains 

of a property sale. 





Bali 

Resale vs. Primary ry Sales 

FORWARD OUTLOOK 

With the global economy remaining volatile, the market 

for hotel residences is expected to follow suit. However, 

we forecast greater traction for condominium/apartment 

projects as opposed to villas due to their lower ultimate 

pricing point. Because condominium/apartment 

developments have lower capital values and are easy for 

hotel operators to generate income from hotel operations, 

the structure is more suitable for investment purposes. 

We are also seeing a growing demand in the lifestyle 

investment sector as new villa developments are escalating 

towards the luxury segment. 


Looking into to the future, if the plan for a new airport in 

Singaraja and four toll roads to connect North and South 

Bali materialize a new market cycle will ensue. The capacity 

to tap tourism will push more developments of hotel 

residences into areas outside South Bali and the creation of 

a new broader real estate markets which have significantly 

lower underlying land cost basis. 




HOT | REPORTS 


Bali 

WRITTEN BY: 

Horwath HTL Indonesia 

Citylofts Sudirman, Unit 2203 

Jl. K.H Mas Mansyur 121 

Jakarta 10220, Indonesia 

+62 21 2555 8584 

Jakarta@horwathhtl.com 

www.horwathhtl.asia 

PICTURES BY: 

Cover: Katamama 

Photo 1: Artotel Sanur 

Photo 2: Movenpick Jimbaran 

Photo 3: Katamama 

Photo 4: Bvlgari 

Photo 5: Ayana 

Photo 6: Banyan Tree 

Photo 7: Ayana 

C9 Hotelworks Company Ltd 

9 Lagoon Road, Cherngtalay, 

Thalang, Phuket 83110, Thailand 

+66-76 271 535 

info@c9hotelworks.com 





ASIA PACIFIC 

AUCKLAND, NEW ZEALAND 

auckland@horwathhtl.com 

BANGKOK, THAILAND 

HEALTH & WELLNESS 

ischweder@horwathhtl.com 

BANGKOK, THAILAND 

nikhom@horwathhtl.com 

BEIJING, CHINA 

beijing@horwathhtl.com 

HONG KONG, SAR 

hongkong@horwathhtl.com 

JAKARTA, INDONESIA 

jakarta@horwathhtl.com 

KUALA LUMPUR, MALAYSIA 

kl@horwathhtl.com 

MUMBAI, INDIA 

vthacker@horwathhtl.com 

SHANGHAI, CHINA 

shanghai@horwathhtl.com 

SINGAPORE, SINGAPORE 

singapore@horwathhtl.com 

SYDNEY, AUSTRALIA 

rdewit@horwathhtl.com 

TOKYO, JAPAN 

tokyo@horwathhtl.com 

AFRICA 

ABIDJAN, IVORY COAST 

cspecht@horwathhtl.com 

KIGALI, RWANDA 

fmustaff@horwathhtl.com 

CAPE TOWN, SOUTH AFRICA 

capetown@horwathhtl.com 

EUROPE 

AMSTERDAM, NETHERLANDS 

amsterdam@horwathhtl.com 

ANDORRA LA VELLA, ANDORRA 

vmarti@horwathhtl.com 

BARCELONA, SPAIN 


BELGRADE, SERBIA 

slovreta@horwathhtl.com 

BUDAPEST, HUNGARY 

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DUBLIN, IRELAND 

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BERLIN, GERMANY 

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LISBON, PORTUGAL 


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ZAGREB, CROATIA 

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ZUG, SWITZERLAND 

hwehrle@horwathhtl.com 

LATIN AMERICA 

BUENOS AIRES, ARGENTINA 

cspinelli@horwathhtl.com 

DOMINICAN REPUBLIC 

speralta@horwathhtl.com 

SANTIAGO, CHILE 

cspinelli@horwathhtl.com 

MIDDLE EAST 

DUBAI, UNITED ARAB EMIRATES 

kdrubbel@horwathhtl.com 

NORTH AMERICA 

ATLANTA, USA 

pbreslin@horwathhtl.com 

DENVER, USA 

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MIAMI, USA 

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MONTREAL, CANADA 

pgaudet@horwathhtl.com 

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jfareed@horwathhtl.com 

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TORONTO, CANADA 

pgaudet@horwathhtl.com 




The platform is specifically designed to promote 

fair, ethical, value-added travel while helping 

make the world a better place..” 

66 


Traveliko 

supportive inexpensive and 

socially conscious alternative 

DISRUPTIVE NEW BOOKING ENGINE GIVES HOTELS 

AND TRAVELLERS A UNIQUE COMBINATION OF REAL 

VALUE AND ETHICAL HOSPITALITY 



“Traveliko is an organic online travel agency that offers hotels 

and travellers a supportive, inexpensive and socially conscious 

alternative” 

A team of seasoned hospitality professionals collaborated to 

launch Traveliko.From left, Martijn Dekker - Chief Financial 

Officer, Yann Gouriou -Chief Operations Officer, Natalie Glebova 

- Brand Ambassador, Bjorn Harvold - Chief Technology Officer 

Bangkok, Thailand: A revolutionary new hotel booking engine 

named Traveliko officially opened its extranet and started 

on-boarding hotels last month. 

The platform is specifically designed to promote fair, ethical, 

value-added travel while helping make the world a better place. 

The concept was developed by a group of travel industry veterans 

concerned by the increasingly unbalanced commercial landscape 

in the global hospitality and travel industry. They decided innovative 

measures were urgently needed to re-balance travel business 

ethics, to give back pricing control to hotels and to set a code of 

honour benchmark for online hotel and hospitality services. 

“Traveliko challenges the status quo by offering an alternative to 

the current OTA systems which often see hotel operators crippled 

by high commissions and pressured to lower their room rates 

in order to guarantee exposure on a handful of dominant travel 

websites,” says Yann Gouriou, the company’s Co-Founder, an 

ex-hotel General Manager and CEO of Unicorn Hotels & Resorts, 

a hotel management company based in Bangkok. 

“Traveliko not only promises the best available rate every time 

guests book a room online, it only takes a flat 10% commission 

which is significantly lower than the OTAs currently dominating 

the market. Traveliko also donates 20% of the net commission 

earned to project-oriented charities selected by guests in the 

country where the hotel is located.” 

Ahead of its official launch to consumers in Q1, 2017, Traveliko 

has already signed up several international hospitality companies, 

including Absolute Hotel Services, Centara Hotels and Resorts, 

Red Planet as well a number of smaller chains and independent 

hotels in Thailand, Sri Lanka and the Maldives. 

“Because of Traveliko’s fixed low commission, the booking engine 

has also been optimised for selling additional hotel products that 

hoteliers would not want to sell anywhere else. At the end of the 

day, it will give customers more options and an overall better 

experience. 

The booking engine was built from the ground up with a focus 

on offering a custom tailored hotel room booking experience. 

It’s mobile friendly and easy to use.” says Bjorn Harvold, Chief 

Technical Officer. 

“Traveliko not only promises the best 

available rate every time guests book 

a room online, it only takes a flat 10% 

commission which is significantly 

lower than the OTAs currently dominating 

the market. 

68 


“If existing OTA’s were giving back 20% of their 

commissions to worthy causes the travel industry 

could make an enormous difference in terms of 

helping people, animals and the planet.” 

Rather than being driven solely by the bottom line, the 

business is based on a partnership model that aims to 

save hotels money on commission and focus on giving 

their customers a better experience. 

Natalie Glebova, Traveliko’s brand ambassador and former 

Miss Universe says “If existing OTA’s were giving 

back 20% of their commissions to worthy causes the 

travel industry could make an enormous difference in 

terms of helping people, animals and the planet.” 

“We are serious about changing the online booking 

industry and we have spent a long time building a new 

standalone OTA from scratch. We are personally contracting 

all the hotels on the platform ourselves. 

It’s something that’s not being done anymore because 

white labeling seems to be the name of the game. 

The problem is that white labeling doesn’t offer 

anything new, which is why we are very excited about 

the features and opportunities we can offer hoteliers 

and travellers, and even more excited that we will be 

launching the site to consumers in the next couple of 

months so we get to hear what they think about it,” 

added Mr. Gouriou. 

Hotels looking to join Traveliko simply visit https:// 

hotelier.traveliko.com. 


Food & hotel indonesia 2017 exhibition 

set for massive presentation in early april 

Positive Investment Outlook on Indonesia’s Food & Beverage Industry 

(Show Preview) 

Food & Hotel Indonesia 2017 – The 14th international hotel, catering 

equipment, food and drink exhibition will return once again 

from 5 to 8 April 2017 at JI Expo Kemayoran. The well acclaimed 

exhibition is recognized as the premier one stop platform to 

source for quality culinary ingredients and F&B products as well 

as HORECA equipments and supplies to enhance upon hospitality 

experiences and drive industry productivity. 

Food & Hotel Indonesia 2017 

The scale and international scope of Food & Hotel Indonesia 2017 

is underlined by the participation of over 1,400 exhibiting companies 

from 44 countries, both locally and from overseas. This include 

13 group pavilions from Australia, Belgium, China, Germany, 

Hungary, Korea, Malaysia, Singapore, South Africa, Taiwan, Turkey 

and the USA covering more than 35,000 sqm of exhibits area. 

The current improved economic condition in Indonesia can 

provide for better investment opportunities which will further 

enhance on economic growth. Indonesia’s processed food and 

beverage industry is expected to grow 8.5 % in the 2016, slightly 

better than the 7.9% point growth recorded yoy. 

The well acclaimed exhibition is recognized as the 

premier one stop platform to source for quality 

culinary ingredients and F&B products as well 

as HORECA equipments and supplies to enhance 

upon hospitality experiences and drive industry 

productivity. 

70 


“The national food and beverage industry recorded a 9.82 percent 

growth, or equivalent to IDR 192.69 trillion in the Q3 2016. This 

figure is in fact higher than the growth of non-oil industry,” stated 

Mr Adhi Lukman, General Chairman of the Indonesian Food and 

Beverage Association (GAPMMI). 

Mr Adhi added that the contribution of food and beverages product 

exports, including palm oil has reached USD $17.86 billion in 

the January to September 2016 period. “This achievement 

has enabled the trade balance to remain positive in relation to the 

import value for the same period amounting to USD $6.81 billion.” 

Mr Adhi said. 

“Both domestic and foreign Investments in Q2, particularly in the 

food sector rose to Rp 24 trillion and USD 1.6 billion respectively,” 

emphasized Mr Adhi. 

Looking at the positive developments in the food and beverage 

industry, Food & Hotel Indonesia 2017 has become the industry’s 

exhibition of choice to attend. Wiwiek Roberto, Project Director, 

PT Pamerindo Indonesia, the show organizer, commented that 

the higher growth in the food and beverage industry will have 

positive impact on the upcoming Food & Hotel Indonesia 2017 

exhibition. 

“Food & Hotel Indonesia 2017 showcases a comprehensive range 

of innovative products and solutions that will facilitate in improving 

the competitiveness of the local foodservice, hospitality and 

retail sectors enabling all professionals including business owners 

to gain access to valuable information and the latest innovations. 

In addition, prevailing established cooperation with global businesses 

can be further fostered leading to higher investments in 

the country,” she said. 

Food & Hotel Indonesia 2017 has become 

the industry’s exhibition of choice to attend 

Mr Adhi added that the contribution of food and beverages product exports, including palm oil 

has reached USD $17.86 billion in the January to September 2016 period. 

“This achievement has enabled the trade balance to remain positive in relation to the import value 

for the same period amounting to USD $6.81 billion.” Mr Adhi said. 


HOT | EVENTS 

Food & Hotel Indonesia 2017, is notably the 

most established and reputable B2B exhibition 

for the food & beverage and HORECA 

sectors in Indonesia. 

Mr Tony Arifin Ng, Director - PT TOFFIN INDO- 

NESIA highlighted, `Food & Hotel Indonesia 

is the largest exhibition catering to food and 

hospitality professionals in Indonesia. We 

have always taken advantage of this event to 

launch our latest products from world’s best 

espresso equipment manufacturers. 

This year, Toffin will be collaborating with 

World Barista Champions to present Victoria 

Arduino Gravitech, VBM Technique, Hario, Eureka 

range of products and many more. 

A diverse range of products and services 

dedicated to the hotel industry will also be 

displayed at Food and Hotel Indonesia 2017. 

Ms Anna Nadia, General Manager - Hospitality 

Division – PT DUTA ABADI PRIMANTARA 

explained the significance of sleep comfort 

for hotel guests. At Food & Hotel Indonesia, 

we will convey valuable information on how 

critical quality mattress relates to the quality 

of sleep for each hotel guest. 

Exciting and High Standard Competitions 

Food & Hotel Indonesia 2017 exhibition this 

year is enlivened with professional competitions 

such as the Salon Culinaire and Indonesia 

Coffee Event (ICE). 

The 11th Salon Culinaire 2017 is a chefs’ competition 

consisting of several categories: Pastry 

Display & Live, Artistic Display and Practical, 

Plated Food Display, Practical Cooking 

and last but not least, the Young Chef Junior 

Competition for participants below 25 years 

old. 

Salon Culinaire competition is organized by 

the Indonesian Association of Culinary Professionals 

(ACP), an association formed by 

practitioners with interest on the development 

of culinary arts and competencies in 

Indonesia. 

It is an outstanding event that enables junior 

chefs cultivate skills, motivations, self-confidence 

as well as proliferate upon culinary 

exchanges. 

“The knowledge and talent on culinary science 

will be presented by eager competitors 

at the 11th Indonesian Salon Culinaire. 

It is important to build on the enthusiasm 

of fair competition in order to reach a higher 

level on maximizing the skills & creativity 

of all chefs in Indonesia. That is the distinct 

purpose of this event. This challenge would 

provide an assessment and benchmark of 

the improvement on culinary competencies 

in Indonesia.” said Stefu Santoso, President 

Association of Culinary Professionals Indonesia 

(ACP) 

The Salon Culinaire competition will once 

again involve many notable certified judges 

from the World Association of Chefs Societies 

(WACS). “This year the event will be more 

focused on bringing Indonesian cuisines to 

the next level. We will have classes such as 

Nusantara Lesehan, Indonesian Tumpeng, 

3-Course Indonesian Set Menus for juniors, 

Indonesian Family Style Hot Cooking, Desserts 

Plated Indonesian Flavor and NEW this 

year will be Traditional Jajanan Pasar and Nasi 

Goreng.” Said Mr Stefu. 

Barista Guild of Indonesia (BGI), the Indonesia 

Barista professional organization sanctioned 

by Specialty Coffee Association of Indonesia 

(SCAI) will organize the Indonesia Coffee 

Events (ICE) 2017 alongside Food & Hotel Indonesia 

2017. 

Mr Tony Arifin Ng, Director - PT TOFFIN INDONESIA highlighted, 

`Food & Hotel Indonesia is the largest exhibition catering to 

food and hospitality professionals in Indonesia. We have always 

taken advantage of this event to launch our latest products 

from world’s best espresso equipment manufacturers. 

. 

72 


ICE 2017, held for the 6th edition this year, is a 

series of barista competitions organized primarily 

to assess the skills and knowledge of baristas 

in executing the entire process from extracting 

coffee beans to showcasing good quality coffee. 

This is critical as a good cup of coffee comes 

from the barista, and not only the bean itself, 

therefore they are very much on the industry 

front line. 

There are 4 competitive championships that 

are going to be staged comprising of Indonesia 

Barista Championship (IBC), Indonesia Brewers 

Championship (IBrC), Indonesia Latte Art 

Championship (ILAC), and Indonesia Cup Tasters 

Championship (ICTC). 

“We are delighted that the Barista Guild Indonesia 

has been commissioned to organize the 

Indonesia Coffee Events (ICE). We will organize 

each competition in accordance to internationally 

established standards from the panel of 

judges to the competition supporting facilities.” 

Said Ms Cindy Herlin Marta, Head of Committee 

of ICE 2017 and BGI secretary. 

(ICE) 2017 is going to be divided into 2 regional 

stages Eastern (Central Java, DIY Yogyakarta, 

East Jawa, Bali, NTT, NTB, Sulawesi and Papua) 

and Western Championship (Banten, West Java, 

DKI Jakarta, Sumatera and Kalimantan) where 

winner from the respective regions progresses 

into the semi final rounds on 5 – 8 April 2017 

held at Food and Hotel Indonesia (FHI), Jakarta 

International Expo Kemayoran, Jakarta. 

Food & Hotel Indonesia 2017 is supported by 

Ministry of Tourism and Creative Economy of 

The Republic of Indonesia, Association of Culinary 

Professional (ACP), Indonesian Cold Chain 

Association (ARPI), Indonesian Food & Beverages 

Association (GAPMMI), Indonesian Fishery Product, 

Processing & Marketing Association (AP5I), 

Indonesian Packaging Federation (IPF), Indonesian 

Retail Merchants Associations (APRINDO), 

and The Specialty Coffee Association of Indonesia 

(SCAI). 

About Pamerindo Indonesia 

Indonesia’s Leading Organiser 

PT Pamerindo Indonesia was established with 

the sole purpose of organizing specialized trade 

exhibitions for the Indonesian market. The company 

has grown considerably and now organises 

over 20 trade exhibitions in the Broadcast, 

Communications, Construction, Electric, Food & 

Hotel, Manufacturing, Mining, Packaging, Plastics 

& Rubber and Oil & Gas sectors. 

PT Pamerindo Indonesia is the leading trade fair 

organizer in Indonesia. Since its inception, PT 

Pamerindo has organized over 180 international 

trade exhibitions in Jakarta, Surabaya and Bali. 

PT Pamerindo Indonesia’s exhibitions continue 

to provide a quality platform for buyers and sellers 

to interact across a wide variety of industry 

sectors. 

PT. PAMERINDO INDONESIA 

Menara Jamsostek | Menara Utara, 12th Floor, Unit TA-12-04 

Jl. Jend. Gatot Subroto No.38 Jakarta 12710, Indonesia 

Tel. no. +62 21 2525 320 Fax no. +62 21 2525 032, 2525 018 

E-mail: info@pamerindo.com | www.pamerindo.com 


HOT | AWARDS 

The International Property Awards are judged by an independent 

panel of 70 industry experts. They consider design, quality, service, 

innovation, originality, and commitment to sustainability when 

making their decision. The Awards are in their 24th year and is the 

region’s largest, most prestigious, and widely recognised property 

awards. 

THE ST. REGIS LANGKAWI CELEBRATES 

PRESTIGIOUS AWARDS INCLUDING THE 

COVETED INTERNATIONAL PROPERTY 

AWARDS 2016-2017 

In addition to the International Property Awards, The St. Regis 

Langkawi is also the proud recipient of the Condé Nast 2017 Award 

for Excellence – Best for Families. The Award for Excellence is a mark 

of quality which is evaluated and voted for by discerning consumers 

and travel industry experts. Award winners are chosen based 

on unwavering commitment to excellence across criteria such as 

service, design, culture and quality. The awards showcase only the 

very best hotels and resorts worldwide that continue to redefine 

luxury standards. 

The Award recognizes The St. Regis Langkawi’s enriching experiences 

and bespoke services that characterize thoughtful attention 

to detail for families. The signature St. Regis Family Traditions celebrates 

the art of discovery for younger guests through enticing 

welcome amenities, attentive childcare services and special family 

focused dining. Activities include Family Mangrove Safari and Helicopter 

Tours. 

The award is recognised as the highest mark of excellence for property 

professionals. 

LANGKAWI, January 2017 – The St. Regis Langkawi is proving to be a 

fierce contender in award nominations and wins, just months after its 

debut. The most recent being the coveted International Property Awards 

2016-2017 which honoured the luxury property with two awards, including 

‘Best Hotel Interior Asia Pacific’ and ‘Best International Hotel Interior’. 

“We are immensely pleased with the good news, considering we were 

competing against the best property professionals across The World. To 

be awarded two titles, demonstrates our continued commitment in providing 

product excellence, and distinct service to complement it”, said 

General Manager, Thomas Schwall. 

It has been a stellar nine months of accolades since the grand opening 

as The St. Regis Langkawi also took home the ‘Best Honeymoon 

Hotel 2016’ by Hotel Wedding magazine and the ‘Wellness Travel 

Country Award 2016’ by Spafinder Wellness. 

Located in the coveted Langkawi archipelago, The St. Regis Langkawi 

is a natural paradise, fringed by a 600-meter white sand beach 

overlooking the emerald green waters of the Andaman Sea. The 

resort is the first all-suite luxury resort, offering 4 private overwater 

villas and 85 luxuriously-appointed suites. Each suite is distinct 

in design with bold accent hues and imaginative paintings by esteemed 

local artists. All suites offer expansive, unobstructed views 

of the sea from spacious terraces. Luxuriate in six restaurant and 

bar venues, including Kayu Puti specialty restaurant and the St. 

Regis brand’s signature Iridium Spa. For more information, please 

visit www.stregis.com/langkawi 

74 


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HOT | FLAG CARRIER 

Pan Pacific Hotels Group appoints Thomas Zhong as 

Vice President, Operations Support and Pre-Openings 

Thomas will drive the implementation of operational projects across the Group’s global portfolio 

and oversee all property pre-openings 

Singapore, 6 February 2017 – Pan Pacific Hotels Group is 

pleased to announce the appointment of Thomas Zhong 

as Vice President, Operations Support and Pre-Openings. 

In this role, Thomas will drive the implementation of 

operational projects and oversee the pre-openings across 

the Group’s portfolio of Pan Pacific and PARKROYAL hotels, 

resorts and serviced suites in Asia, Oceania, North America, 

and Europe. 

A Singaporean national, Thomas has experience with leading 

travel and hospitality brands such as Leading Hotels 

of the World, Fine Hotels and Resorts and GHM Hotels and 

Resorts. He was most recently the Director for Performance 

Management at the Singapore corporate office of 

Raffles Hotels and Resorts, where he spent a total of five 

years. 

He has amassed experience in hotel openings from The 

Setai Miami, The Heritage House in California, Raffles 

Hainan, and The Nam Hai in Vietnam; and supported the 

pre-openings of Raffles Istanbul and Raffles Jakarta. 

“In addition to extensive experience in pre-openings, 

Thomas has demonstrated versatility with various aspects 

of the hospitality business, including performance and 

quality management as well as operations. Having worked 

at leading hospitality brands, Thomas will bring Pan Pacific 

and PARKROYAL’s operations to the next level and elevate 

the performance of our properties worldwide,” says Erik 

Anderouard, Senior Vice President, Operations, Pan Pacific 

Hotels Group. 

Thomas’ immediate responsibility is to oversee the opening 

of Pan Pacific Beijing in China and Pan Pacific Yangon 

in Myanmar, which are scheduled to open in the second 

and third quarters of this year, respectively. Following 

closely behind these will be Pan Pacific Serviced Suites 

Puteri Harbour, Johor and PARKROYAL Langkawi Resort in 

Malaysia and Pan Pacific London in the United Kingdom. 

Thomas graduated top of his class with an Executive MBA 

HES-SO and a Masters in Hospitality Business Administration 

from Ecole hôtelière de Lausanne and an undergraduate 

diploma from the Swiss Hotel Management School 

in Montreux, Switzerland. 

78 


Asia 

2017

Inspire Viable Strategies to Boost Revenue 

& Profit for Vibrant Hoteliers 

25 May 2017, Bangkok Thailand 

www.questexevents.net/hmtsummit 

Better Results with Unvarnished Picture of the State of the Industry 

GENERAL INQUIRIES & SPEAKERS 

Daniel Chan 

dchan@questexasia.com 

+852 2589 1306 

SPONSORSHIPS 

Jonathan Yap 

jonathanyap@questexasia.com 

+65 6395 6783 

DELEGATES 

Will Ahmad 

wahmad@questexasia.com 

+852 2589 1312 

Platinum Sponsors Gold Sponsor Supporting Organizations 

Supporting Media 

Organizer

16 - 18 MARCH 2017 

Bali Nusa Dua Convention Centre - Indonesia 

Inter 

INTERFOOD BALI 2017 

The 3rd International Exhibition on Food & Beverage Products, 

Ingredients, Hospitality Products, Technology and Services 

Bali 

TOURISM 

Bali 

BALI HOTEL & TOURISM 2017 

The 3rd International Exhibition on Hotel & Tourism 

BALI WINE & SPIRITS EXPO 2017 

The International Exhibition on Food, Wine and Spirits in Bali 

DISCOVER 

MORE 

BALI-INTERFOOD.COM 

Exhibition Organizer 

INTERFOOD BALI 2017 

THE FOCUSED PLATFORM FOR 

INTERNATIONAL FOOD, HOTEL, 

TOURISM & HOSPITALITY 

EXHIBITION IN BALI 

Supporting Ministry 

Supporting Associations 

Kementerian 

Perindustrian 

REPUBLIK INDONESIA 

APTINDO 

Asosisasi Produsen tepung Terigu Indonesia

GLOBAL 

RESTAURANT 

INVESTMENT 

FORUM 

10-12 April 2017 

Fairmont, The Palm, Dubai, 

ORGANISED BY 

POWERED BY 

FACILITATING 

INVESTMENT 

DECISION-MAKING 

WITHIN THE 

RESTAURANT SPACE 

The Global Restaurant Investment Forum (GRIF) facilitates 

investment decision-making within the restaurant space. 

The forum showcases the hottest restaurant concepts from 

around the globe and gives attendees a place of focus to 

connect with investors, owners, franchisors and senior 

hospitality professionals, assess the state of the hospitality 

industry and secure deals for the coming year. GRIF is 

proud to once again be powered by Michelin in 2017, 

enriching the event with its extensive network and world 

class chefs. 

GRIF 2017 will again host a celebration of the brightest and best of the 

industry at the 2017 Global Restaurant Awards through partnership 

with The Caterer. The Global Restaurant Awards are an opportunity for 

the industry leaders to get together and celebrate those organisations 

that have shown innovation, vision and leadership in their businesses 

and concepts. Recognising the brands that have really engaged 

with their consumers through social media, technology, design or 

sustainability. 

GLOBAL RESTAURANT AWARDS IN ASSOCIATION WITH 

REGISTER NOW! 

www.restaurant-invest.com/register 

www.restaurant-invest.com | 

#GRIF17, @GRIF_news | www.global-restaurant-awards.com 

161118 GRIF17 210x280.indd 1 18/11/2016 13:47

HOT | NEWS

HOT | property 

FOR SALE 

LOOKING FOR HOTEL OR RESORTS 

FOR YOUR INVESTMENT? 

CALL NOW +6281219781196 

For Sale: Luxury Hotel in Seminyak, Bali 

20 minutes from airport ,5 minutes from seminyak 

strip, all the famous restaurants, pubs, and 5 stars 

villas and hotels , 2200 m2 land area ( +/2500m2 gross 

area ) – certificate hak milik > HGB , 3400 m2 gross 

building area 28 magnificent suites of 10 2bdrms 

private pool , 40 bedrooms suite @ 165-185m2 8 1bdrm 

private pool suites @ 80-120m2 9 junior suites @ 

40m2 

For Sale: Land at South Kuta Beach Lombok 

Kuta Beach offers you private white beaches you 

see on travel shows and that you always dream of 

experiencing. This where the most accomodation 

restaurant are located. Only 20 km from the New 

Airport. A spectacular scenery with cliffs and 

mountains reaching the coast to create jagged and 

awe-inspiring landscapes and views. 

Contact us for more details. 

FOR MORE PRIVATES LISTING SIMPLY EMAIL US AT 

info@hotelier-indonesia.com

HOT | DEALS 

WEDDING 

CELEBRATION 

PACKAGE 

INTERCONTINENTAL RESORT BALI 

C 

elebrate the wedding and reception of your dreams at 

InterContinental Bali Resort. Relax while our wedding 

planners do whatever it takes to create a wonderful day 

for you, and make your “Happily Ever After” come true. 

Choose one of InterContinental Bali Resort’s romantic garden or 

beachside venues, which we guarantee will be exclusively yours 

for the occasion. The beautiful wedding setting will be exquisitely 

decked out with a fresh floral decoration comprising local tropical 

flowers. 

Our Wedding Celebration Package includes the services of a priest 

who will lead your commitment blessing in the Christian style. 

Every Bride & Groom deserves to be pampered, so we will be 

treating you to a two-night stay in a Club InterContinental Room 

including the Club’s exceptional array of privileges. 

These include 24-hour bespoke butler service, exclusive access to 

the private Club Pool, and use of the dedicated lounge known as 

‘Inspiration Space’ aimed at encouraging guests to explore their 

individual passions. 

We will present you with a Bridal frangipani bouquet and a boutonniere 

for the Groom, as well as a commemorative ceremonial 

certificate. Pick from our delectable selection of buffet dinner 

menus, and we will include signature welcome drinks and a twotiered 

wedding cake, as well as a free flow of chilled water and 

iced tea. Your wedding table will be embellished with a gorgeous 

fresh tropical flower centerpiece, and our soft lighting will feature 

40 atmospheric hanging lanterns positioned within the dining area. 

We want this to be a party to remember for you and your guests, so 

a 3 x 4 metre dance floor will be provided and a sound system will 

be set up to play CDs or iPod playlists complete with two active 

speakers and a wireless microphone. 

Furthermore, as Club guests, you will be entitled to unlimited visits 

to Club InterContinental Lounge, which is a peaceful haven of comfort 

and elegance, where you can enjoy inclusive light refreshments 

and daily afternoon teas, as well as complimentary cocktails and 

canapés every evening. 

Honeymoon amenities will be set up in your Club InterContinental 

room, and the two of you can also look forward to an inclusive 

60-minute spa treatment to mark the beginning of your journey of 

togetherness at InterContinental Bali Resort. All you have to do 

now is set the date! 

86 


With all of the above lavish inclusions, 

this splendid Wedding Celebration 

Package represents extraordinarily 

good value for money, priced at only 

USD 8,500 Nett for up to 50 people, 

with additional guests priced at USD 

90 Nett per person. 

For further information & reservations, 

please call 0361 701 888 or email: 

bali.conferencewedding@icbali.com 


WE CREATE 

HOSPITALITY 

SOFTWARE SOLUTIONS... 

IN 40 LANGUAGES. 

solutions.quasargroupinternational.com 

QUASAR GROUP INTERNATIONAL 

Suzhou Geneva Bali Colombo 

www.quasargroupinternational.com 

info@quasargroupinternational.com

Hotelier Editon 29 2017

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