2012 Hilton Garden Inn Summary of Changes - Hilton Garden Inn ...

Standard Number 

2012 Hilton Garden Inn 

Summary of Changes 

Below is a list of items you will not want to miss! 

Standard Type Location 

405 New Training Table Revision Global 

703.05.A 

703.05.B.1 

902.01.B 

902.05.F.2 



Effective August 1, 2012, all new builds must comply with all Operations (Sections 100-1700) and Design & Construction 

standards (Section 2500). Beginning October 1, 2012, all existing hotels must comply with the following Operation standards 

changes. Non-compliance of the following items will result in point deductions during quality assurance evaluations unless an 

alternative compliance date is indicated. All properties that choose to voluntarily renovate, or do so as required by a PIP must 

comply with the Design & Construction standards upon renovation. (updated 8/1/12) 

Complimentary USA TODAY newspapers must be 

available for 30 percent of occupied rooms Monday 

through Friday and be displayed in the Pavilion or dining 

area. 

Stay Connected hotels will provide guests with digital 

newspaper access. For hotels that are not currently 

participating in Stay Connected, all Hilton HHonors 

members must receive a USA TODAY newspaper 

delivered directly to their guestroom by 7:00 a.m. Monday 

through Friday. A substitute paper may be delivered if the 

hotel is unable to deliver USA TODAY. Follow the delivery 

protocol below. 

All hotels must provide complimentary, non-reusable 

slippers in guestrooms. See specifications in table. 

All guest rooms must provide complimentary bottled water. 

See specifications in table. 

Revision United States 


Revision 

Revision 

Turkey, Russia, Romania, 

Kazakhstan 

Turkey, Russia, Romania, 

Kazakhstan 

1 of 11











902.07 (TABLE) Power Unit 

Placement: Desk and/or Nightstand based on current 

power supply 

• A minimum of 2 outlets at both the nightstand and desk 

must be available above the surface and may include wall 

outlets or outlets in the lamp package. 

• When guest accessible outlets above the surface are not 

available, brand approved power unit(s) may be 

permanently installed. 

• Power outlets must be for guest use only and must not 

be used for hotel technology appliances. 

• Additional power units are permitted in suites. More than 

one power unit must not be installed on a single surface. 

•Ordering information is available on OnQ Insider. 

903.02.A Mouthwash no longer required in guestrooms Deletion Global 

1705.01.A.1 

1705.01.A.1.b 

1705.01.A.1.b 

Wireless High-speed Internet access must be installed 

and functional in all guestrooms/suites at the time of 

opening. Hotels may offer wired access in addition to 

wireless. HSIA must be offered as a complimentary 

service. Existing hotels with wired solutions must install 

wireless access by April 30, 2014. 

All hotels must set individual bandwidth user caps at 2Mb 

download/1Mb upload or higher and have sufficient 

bandwidth to deliver to that standard by December 31, 

2013. 

All hotels must set individual bandwidth user caps at 2Mb 

download/1Mb upload or higher and have sufficient 

bandwidth to deliver to that standard by December 31, 

2012. 

Deletion Canada, Mexico, United States 

Revision Global 

Revision 

Asia Pacific, Central America, 

South America, Mexico, Middle 

East and Africa 

Revision Canada, Europe, United States 












1706.02 

1706.02 

Effective December 31, 2014, a minimum of forty (40) 

channels must be provided free of charge in all guest 

rooms . At least sixteen (16) of these channels must 

be provided in HD . 

* A minimum of 20 standard channels must be offered 

in each guestroom including: 

TNT, TBS, A&E, CNN Headline News, MSNBC, 

CNBC, The Weather Channel, Nickelodeon, Cartoon 

Network, HGTV, Oxygen or Lifetime, VH1, E! 

Entertainment, Comedy Central, ESPNU, ESPNews, 

and Golf. 

* At minimum, all guestrooms must offer the following 

high definition (HD) channels: NBC HD, ABC HD, 

CBS HD, FOX HD, PBS HD, CW HD, ESPN HD, 

ESPN2 HD, CNN HD, Fox News HD, a premium 

movie channel (HBO HD or Showtime HD), Discovery 

HD and two additional HD channels of the hotel’s 

choosing (A&E HD, TNT HD, TBS HD, History HD, or 

USA HD). If the hotel does not offer VOD, it must 

carry a second premium movie channel (e.g., HBO2). 

* Consult the HDTV site: 

www.HiltonWorldwideHDTV.com for additional 

recommended channels. 

Effective December 31, 2014, a minimum of forty (40) 

channels must be provided free of charge in all guest 

rooms . At least sixteen (16) of these channels must 

be provided in HD. 

* A minimum of 20 standard channels must be 

offered in each guestroom. Consult the HDTV site: 

www.HiltonWorldwideHDTV.com for recommended 

standard channels in addition to HD channels below. 

* At least 3 high-definition (HD) local Canadian 

channels appropriate to the hotel’s province. 

* NBC, ABC, CBS, and FOX in HD 

* At a minimum, 9 additional news, sports, and 

entertainment HD FTG channels. Select from the 

following list as well as additional offerings from FTG 

provider: CNN HD, TSN HD, TSN2 HD, The Score 

HD, Sportsnet HD, Golf HD, Speed HD, National 

Geographic HD, History HD, American Movie 

Classics HD, Movie Time HD, TCM HD, Showcase 

HD, A&E HD, TLC HD, or Global HD. 

Revision Canada 













1706.02 

1706.02.C 

1706.04.A 

All hotels must provide free to guest (FTG) 

programing in each guestroom. A minimum of 20 

standard channels must be offered in each 

guestroom, including: 

* All popular local standard broadcast channels 

* News channels (minimum of two), e.g., CNN 

International, BBC World News, or Bloomberg TV 

* Sports channel 

* A minimum of 5 international channels where 

commercially available. Nationality/language 

depending on the hotel’s largest nationality contributin 

to occupancy. 

* A minimum of one channel must be in English 

* Consult the HDTV site: 

www.HiltonWorldwideHDTV.com for recommended 

channels 

* High-definition free-to-guest (HD FTG) channels are 

based on market availability. 

Where appropriate, hotels should supplement this 

lineup with appropriate language channels. 

Any type of material, activity or entertainment which is not 

in conformity with the high standards associated with the 

Brand name must not be displayed on the premises. No 

adult content movies may be shown or televised on public 

space televisions. The words “Erotic” or "Adult" or similar 

may not be highlighted on any PayTV movie material in 

either rooms or common areas. 

Revision 

Revision 

Section 2500 All 42" minimum television sizes changed to 40" minimum. Revision 

2501.01.F 

2501.02.X.1 

Provide 1-1/4"/32 mm frost free yard hydrants and valve 

boxes for porte cochere, parking area, sidewalk, patio and 

pool deck washdown. Hydrants must be spaced at no 

more than 200'-0"/60 m on center. 

A minimum of five containers are required. They must be a 

minimum of 14"/350 mm high and 18"/450 mm in 

diameter. At least one must be 18"/450 mm high and 

30"/760 mm in diameter. 

Asia Pacific, Central America, 

South America, Mexico, Middle 

East and Africa 

Asia Pacific, Canada, Central 

America, South America, Mexico, 

Middle East and Africa 

Revision Global 

Revision 

2501.04.G Balconies (entire section) Addition 

2501.06.F.4 

Parking and drive areas must be concrete (slab or 

pavers), sealed asphalt or coated macadam. 

United States, Canada, South 

America, Central America, 

Mexico, Caribbean 




Revision United States, Canada 

Revision 


















2501.08.H 

2501.08.J.3 

2502.02.B 

2502.02.K.1 

2502.02.P.11 

2502.04.A 

2503.00.G.6 

2503.00.N.1 

2504.01.Q.1.g 

2504.01.Y.2 

2504.01.Y.3 

2504.01.Y.4 

2504.01.Z.4 

Exterior lighting must be controlled by a photocell with a 

manual override switch, by time clock or by buildling 

automation system - located in the back of house area. 

The control system must provide illumination from dusk to 

dawn and switch all lights on and off simultaneously. 

Maximum pole height is 30'-0/9.0 m. Cut off shields or 

similar devices must be used to prevent glare and 

annoyance. 

New construction must comply with all elements of the 

GROW Lobby concept at the time of opening. All existing 

properties must comply by 12/31/2012, or as outlined and 

communicated by the Brand, whichever comes later. 

Properties must submit their designs for approval prior to 

August 1, 2012 and prior to any installation in order to 

avoid an administrative unacceptable. Refer to the GROW 

Designer’s Manual for design intent information. 

A millwork screen must be provided between each pod in 

the Conservatory when the Work Pod option is used. 

Refer to the prototype drawings for design. 

Refer to the Brand Style Guide for requirements at the 

focal wall outside the Pavilion Pantry. 

Provide the following minimum number of registration 

workstations: 

Two stations: 0-150 keys 

Three stations: 151-250 keys 

Four stations: 251-350 keys 

Five stations: 351-400 keys 

Partitions and screens must be plastic laminate, solid 

polymer (high density polyethylene) or better. Metal 

partitions are not allowed. 

Lights must be on keyed switches or motion sensors. 

Entry light must remain on at all times in multi-stall 

restrooms. 

Where kitchens are located over other habitable spaces, 

provide a waterproof membrane and floating slab floor 

construction. 

Provide a telephone outlet for a wall mounted house 

telephone in the kitchen area. 

Provide a telephone outlet for a minimum two-line 

telephone with calling number display in-room service. 

Provide four telephone outlets and data ports at all cash 

register/point of sale terminals requiring credit card 

verification. 

Refer to 2516.03.E for kitchen hood and duct protection 

requirements. 

Revision 

Revision 







Addition United States, Canada 



Revision 

Revision 

Revision 

Addition 

Addition 

Addition 

Addition 

Revision 

























2504.03.Q.4 Island must allow seating for six. Revision United States, Canada 

2504.04.U.5 

The corner of the bar must be dedicated for a display tray 

with pendant lights above it. 

Deletion United States, Canada 












2504.04.X.2 

2504.04.Y 

A cluster of glass pendant lights are required over the 

display area of the bar. Refer to the Brand Style Guide for 

more information. 

A minimum of one 40” or larger television is required in the 

back bar. Televisions must be within clear view from the 

lounge seating area as well as a majority of the dining 

area within the restaurant so multiple televisions may be 

required. 

2504.04.Z.3.a Tea–height tables 24”/610 mm to 27"/675 mm high. Revision 

2507.02.C 

Meeting rooms are not allowed to be more than twice as 

long as the narrowest dimension. 



Addition 







2507.02.N.5 

Meeting room service doors must have perimeter sound 

stripping, closers with hold open capability, and kick plates 

on the meeting room side of the door that must blend with 

décor. 

Meeting room entrance doors must have decorative 


2507.02.N.6 hardware, perimeter sound stripping, and closers with hold 

open capability. 



2507.02.R.8 Provide four floor electrical outlets per every 800 ft²/74 m². Revision 




2507.03.I.5 Provide two floor electrical outlets per every 400 ft²/37 m². Addition 



2507.03.I.6 Provide one 20 amp duplex outlet at buffet counter. Addition United States, Canada 

2507.03.J.4.b 

Provide a minimum 52” wall mounted LED/LCD television 

with connectivity to MATV system and to boardroom table 

connection. 

Addition 

2507.03.K.2 Brand approved chairs are required. Revision 

2507.04.Q.2 

2507.04.Q.3 

2507.05.A.15.b 

2507.05.B.1 

2508.03.Q.4 

Provide 20 amp duplex outlet, telephone outlet and highspeed 

Internet access connections at seating areas for 

laptop use. Outlets must be easily accessible for guest use 

and not hidden from view. 

Provide three separate 20 amp duplex outlets at the 

entrance to each meeting room subdivision for beverage 

service set-up. 

Brand approved chairs must be provided for each 

workstation. 

The area of lockable storage for the meeting rooms must 

be a minimum of 15 percent of the total meeting room 

square footage. 

Conditioned exterior pools must have temperature 

maintained between 80 °F/26.7 °C and 89 °F/31.7 °C. 

Locations where pool water temperatures will rise above 

89 °F/31.7 °C must provide cooling systems to maintain 

pool water temperatures within the specified range. 

Addition 

Addition 

Revision 

Revision 

Addition 

































2508.03.S.8.c 

2510.01.D.8 

2510.01.D.9 

2510.06.A.4.e 

2510.06.A.7.a 

2510.06.A.7.c 

2510.06.A.18.b 

Submit chemical feed system to Hilton Worldwide for 

review and approval. 

Provide door sweeps the same as entry door on both 

doors for sound attenuation. Automatic drop down seals 

are also permitted. A make-up air feature is not allowed. 

A threshold matching the entry door must be provided. 

Threshold must be a DHSI #2-CTC-ADJ or Pemko ADJ 

232V. Threshold must be as wide as the door frame. 

Rubber stops must be placed at all corners of headboard 

to prevent rattling and damage to wall finish. 

A minimum of 3 ft³/0.08 m³ of drawer storage, measured 

inside the drawer, must be provided for each guestroom. 

Open storage and its placement within the guestroom 

must be reviewed and approved as an alternate by Hilton 

Worldwide. 

A minimum of three drawers designated for clothing 

storage must be provided. 

Ottomans must be 18”/450 mm to 26”/650 mm high with a 

minimum top surface area of 430 in²/0.28 m². 

Addition 






Addition 

Addition 

Addition 

Revision 

2510.06.A.24.a Provide a Brand approved ergonomic desk chair. Revision 

2510.06.A.28.a.1 

2510.06.D.17.g 

Undercounter refrigerators and microwaves are required. 

Refrigerator must be a minimum 2.4 ft³/0.06 m³ capacity. 

All equipment must be black. Approximate 2.4 ft³/0.06 m³ 

refrigerator dimensions are 18.75”/476 mm wide x 

17.75”/451 mm deep x 25”/635 mm high. 

Range of bedside lamp overall height (not including finials) 

above bedside surface must be between 26”/650 mm - 

31”/787 mm and is dependent upon style and shape of the 

base and shade. Clearance between surface top and 

bottom of shade must be sufficient to provide light to the 

bed area. 

















Addition 

2510.06.F In-Room Safes Addition 

2510.06.F.1 In-room safes are optional. Addition 

2510.06.F.2 

2510.06.G.14.a 

The safe must be placed in a comfortable usage height for 

the guest and must be secured to a stationary object such 

as inside case goods. 

Roller shades must be of commercial quality. Controls - 

right side. Continuous pull cord to be attached to side wall 

with enough slack for operation. Heat sealed fabric 

wrapped hem bar. 

Addition 

























2512.09.C.4.a 

2512.09.C.5.a 

2512.09.C.6.a 

2510.09.C.8.a 

2513.07.H 

2513.08.B 

2513.08.L.1.a 

2513.08.Y 

2513.08.Y.1 

Two soap dishes are required in bathtub/shower combos. 

Soap dishes must not have grab handles and must not be 

plastic. For shower-only rooms, the single soap dish must 

be placed in the corner on the showerhead wall, 48”/1.20 

m above the finished floor, and a footrest in the corner 

opposite the showerhead on the back wall, 15”/380 mm 

above the finished floor. For bathtub/shower combos, the 

shower height dish remains in the showerhead corner with 

the bathtub height centered on the back wall 24”/610 mm 

above the finished floor. Bathtubs or showers with multiple 

grab bars required by the local jurisdiction may adjust dish 

locations as needed. 

One 304 stainless-steel towel shelf with a single bar must 

be provided over tubs where shown on the prototype. The 

shelf must be 24”/610 mm minimum with 3/4”/19 mm O.D. 

shelf and bar tubing. Fourteen-gauge support plates must 

be positioned behind the 2"/51 mm minimum-width wall 

flange. A 304 stainless-steel, vertical towel rack (ladderstyle) 

with three horizontal bars must be provided in 

showers where shown on the prototype. The rack must be 

18"/450 mm wide minimum with 3/4”/19 mm O.D. 

horizontal bar tubing. 

18”/450 mm towel bar must be installed immediately 

adjacent to vanity. Towel bar is not allowed over the water 

closet. The light switches and receptacles at the vanity 

must not be concealed when towels are placed on the 

towel bar. The towel bar may be mounted on the face of 

the vanity. 

Two single or one double robe hook must be provided. 

Mount at 6’-0”/1.8 m above the finished floor. 

Any electrical equipment must be mounted 6”/150 mm 

above floor level to avoid contact with water from potential 

leaks. 

Provide a minimum area as shown on the prototype plans 

for the computer/telecom room. For non-prototypical 

hotels with less than 300 guestrooms, a minimum 170 

ft²/16 m² room is required. Hotels with more than 300 keys 

must increase the size to 270 ft²/25 m². 

Floor finish: Electrostatic discharge (ESD) material - tile, 

paint, carpet or VCT 

Uninterrupted power supply (UPS) is required for the 

computer systems. 

The system must provide no less than one hour autonomy 

for the computer systems attached. 

Revision 

Revision 

Revision 

Revision 

Addition 

Revision 

Revision 

Addition 

Addition 







































2514.01.C 

2514.01.P.7 

2514.02.A.1.i 

2514.03.B.11 

Exterior doors to all public areas must be aluminum and 

glass. 

RFID/Radio frequency identification (contact-less) locks 

with NFC compatibility are required. 

All wall coverings must contain an antimicrobial substance 

in the manufacturing porcess to safeguard against microorganisms 

such as bacteria, fungi and actynomycetes. 

Wall base is not allowed to be a cut tile with an exposed 

unfinished edge. 

Revision 

Revision 

Addition 

Addition 

2514.03.F Hardwood flooring (entire section) Addition 

2514.03.H Carpet (entire section) Revision 

2514.06.A.7.b.7 

2514.08.C.4 

2514.08.O 

When the above requirements are unobtainable as agreed 

to by Hilton Worldwide, an alarming device must be 

provided within each guestroom for detection of a 

refrigerant leak. 

In the event of loss of standard electrical power, at a 

minimum, an Emergency Power Supply (EPS) must 

provide power to the following systems as a minimum: 

(entire section deleted) 

Motion-sensored light fixtures are allowed in the back-ofhouse 

locked spaces. Motion-sensored light fixtures are 

not allowed in guest rooms. 

Addition 

Deletion 

Addition 

2514.09.C.1 Guestroom - wireless required; wired optional Revision 

2515.01.B Furniture (entire section) Revision 

2515.01.C Upholstered Furniture (entire section) Revision 

2515.01.D Sofa Bed (entire section) Addition 

2515.02 Fabrics (entire section) Addition 

2515.03.A.7.i.1 

The valance or cornice board must have a 12”/305 mm 

deep return and must run the full width of the window. 

When a roller shade is used in lieu of a sheer the return 

may be 9"/225 mm. 

Revision 

2515.03.A.7.q Drapery hardware (entire section) Revision 




























































2515.04 Top Surfaces (entire section) Addition 

2515.05 Art (entire section) Addition 

2515.06 Mirrors (entire section) Revision 

2516.03.B.5 

2516.03.E.1 

2516.03.E.1.a 

2516.03.E.1.b 

2516.03.E.1.c 

2516.03.E.1.d 

2516.03.E.1.e 

2516.03.E.1.f 

2516.03.E.1.g 

2516.03.E.2 

Concealed sprinkler heads are required in the Pavilion. All 

other public areas must be concealed or recessed. 

Concealed or recessed (ceiling or sidewall) sprinkler 

heads must be used in guestrooms. 

Where a kitchen hood exhaust system is used to control 

grease-laden vapors, the following fire protection systems 

and hood/duct construction criteria must be verified as 

being installed: 

A fire suppression system designed for the installation in a 

kitchen hood to protect kitchen appliances and the kitchen 

hood exhaust system. The suppression system must 

provide protection of the kitchen cooking appliances, the 

kitchen exhaust hood, and the exhaust plenum portion of 

the hood connection to the exhaust duct. 

The kitchen exhaust hood and the exhaust ducting must 

be solely dedicated to the exhaust of grease laden vapors 

and must be separated from all other exhaust systems. 

The kitchen hood and exhaust ducting must not be 

constructed of any material that is subject to corrosion or 

heat degradation. No galvanized metal is allowed. 

Kitchen exhaust duct system must be constructed and 

installed so that grease cannot collect or leak from any 

joint in any portion of the exhaust system. 

Grease duct cleanout access panels must be provided to 

allow inspection and cleaning of all sections of the duct 

system. Acecss hatches must not be spaced more than 

19'-8"/6 m apart. 

All sections of the exhaust duct must have a two-hour fireresistive 

rating from the point of duct penetration of a 

ceiling, wall or floor to its exterior termination. 

Clearance of the kitchen exhaust duct to the interior 

surface of combustible materials must be not less than 15- 

3/4" / 400 mm, or from noncombustible material must not 

be less than 6"/150 mm. 

New and replacement kitchen hood suppression systems 

referred to in 2516.03.E.1.a must be pre-engineered wetchemical 

fire extinguishing systems rated compliant with 

UL 300 (www.ul.com) or GB 50016-2006 Clause 8.5.8 and 

provided with connection to the hotel’s automatic sprinkler 

system or reliable water supply. 

Revision 

Revision 

Addition 

Addition 

Addition 

Addition 

Addition 

Addition 

Addition 

Revision 



















































2516.03.E.3 

2516.05.C.8 

2516.05.F.1 

2516.05.F.2 

2516.05.F.3 

2516.05.F.4 

2516.05.F.5 

2516.05.F.6 

2516.05.F.7 

A manual shut off and reset valve for the gas supply must 

be provided along the means of egress from the cooking 

area. 

Locks, if provided, must not require the use of a key, a 

tool, or special knowledge or effort for operation from the 

egress side. 

Emergency lighting must be designed to provide sub 

circuit protection in all areas via a central battery cubicle or 

by self contained fittings. The lights and circuits must also 

be included on the generator supplies under total building 

failure. 

The means of egress, paths leading to a public way, and 

the public way must be illuminated at all times the building 

or space is occupied. 

Emergency light levels must reach 50 percent output 

within five seconds and 100 percent output within 60 

seconds. 

Mandatory lighting must achieve a minimum illunination 

level of 1 ft-candle/10.8 lux at the floor for the following 

locations: stairs, landings, change of levels, change of 

direction, intersections, at emergency stairwell doors 

(corridor side), at emergency exit doors from areas of risk 

such as kitchens and public assembly spaces and at 

emergency exit doors from back of house spaces (plant 

rooms, plumbing/sprinkler rooms, switchgear/transformer 

rooms, etc.) 

Mandatory lighting must achieve a minimum illumination 

level of 0.5 ft-candle/5.4 lux at the floor directly in front of 

all firefighting equipment/appliances, fire panels and pull 

stations, throughout the entire property. 

Infill lighting between mandatory lighting along the means 

of egress, must achieve an average minimum illumination 

level of 0.5 ft-candle/5.4 lux at the floor and, not less than 

0.1 ft-candle/1.1 lux at any point, along the entire means 

of egress at floor level and at the public way. 

In the event of power failure, emergency power must be 

supplied for the egress lighting for a minimum of 90 

minutes. 

Revision 

Addition 

Revision 

Revision 

Revision 

Addition 

Addition 

Addition 

Revision 

2517 Accessibility Guidelines (entire section) Revision 

2518 Technology Wiring Standards (entire section) Revision

2012 Hilton Garden Inn Summary of Changes - Hilton Garden Inn ...

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