Management Magazine
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M A N A G E M E N T<br />
M A G A Z I N E<br />
V O L 1 . C O R E E D I T I O N<br />
The 6 Standards of CORE<br />
and their Compentencies<br />
By Ron Keith<br />
The <strong>Management</strong> Performance Program (CORE)<br />
is a professional development initiative designed<br />
to give Managers/Supervisors the clarity and tools<br />
necessary to build their teams, optimize<br />
performance and generate consistent revenue.<br />
The program is based on six standards<br />
(Leadership, Teamwork, Customer Satisfaction,<br />
Communication, Interpersonal Relationships,<br />
Empowering Others) and multiple competencies<br />
which drive each of the standards. I encourage<br />
you to read on to find out more about each of the<br />
standards and how adhering to each one can<br />
literally transform you, your team and your<br />
property!<br />
T H E S T A N D A R D S<br />
LEADERSHIP<br />
TEAMWORK<br />
EMPOWERING OTHERS<br />
COMMUNICATION<br />
CUSTOMER<br />
SATISFACTION<br />
INTERPERSONAL<br />
RELATIONSHIPS
Leadership<br />
Live The Mission - Promote The Vision -<br />
Establish Environment - Obtain Results - Model<br />
The Rules - Deal With Pressure -Take Ownership<br />
Leadership is when your vision and<br />
communication synchronize to inspire<br />
others to unite. Once united, expect to see<br />
substantive results that exceed the<br />
capacity of any one individual. Vision<br />
gives direction. (Rarely do you find the<br />
desired destination without having<br />
directions).<br />
There is a distinct difference between<br />
leadership and management. Leaders<br />
define the vision. Managers oversee the<br />
task required to achieve the vision. So<br />
some Leaders manage, but some<br />
Managers never lead. What's your vision?<br />
Teamwork<br />
Develops Talent - Inspires Trust - Provides<br />
Feedback - Is Flexible - Collaborative Spirit<br />
- Builds Relationships - Is Dependable<br />
A team produces synergy, where one plus<br />
one equals a lot more than two! Successful<br />
team members are deeply committed to<br />
each other's personal growth and success,<br />
as well as that of the team. Do you have a<br />
team or a group?<br />
As a manager you must develop the ability<br />
to communicate clearly, as well as critique<br />
without destroying the employee’s selfesteem.<br />
Your ability to guide your team,<br />
direct their actions and use errors as<br />
building blocks for future success is critical<br />
to maintaining a strong team.<br />
Empowering Others<br />
Promotes Growth - Provides New Opportunities - Establishes Boundaries<br />
- Allocates Consequences - Allows Decision Making - Acknowledges Contributions<br />
- Engages Employees<br />
One employee may thrive off competition, while another has a deep desire to challenge himself, while<br />
yet a third constantly seeks recognition. It is that internal drive that ultimately propels employees to<br />
reach their fullest potential. As a manager, your job is to empower your team by knowing each team<br />
member's strength, then placing that person in a position where that strength can shine. You then<br />
nurture that empowerment by challenging them to develop through cross training and new<br />
assignments.
Leadership<br />
"Leaders who<br />
don't<br />
is<br />
listen<br />
when yourwill<br />
vision, eventually be<br />
behaviors<br />
synchronize<br />
surrounded<br />
and<br />
by<br />
people who have<br />
to inspire others to unite.<br />
nothing to say."<br />
Andy Stanley
Communication<br />
Effective Communicator - Maintains<br />
Confidentiality - Clarifies Expectations - Listens<br />
To Team - Prompt Professional Response<br />
- Champions Respect<br />
Being able to communicate effectively is the<br />
basis for creating productive relationships.<br />
How we listen, what we say, and how we<br />
say it often impact a customer’s<br />
decision continue their business<br />
relationship with GSC. Your words have<br />
power, they are either moving your team<br />
forward or holding them back.<br />
The words use are central to you<br />
establishing a quality relationship<br />
with stakeholders. A true dialogue involves<br />
establishing a climate of equality, listening<br />
with empathy, and trying to bring<br />
assumptions into the open.<br />
Customer Satisfaction<br />
Exceeds Customer Expectations - Personal<br />
Attitude - Approachable & Listens - Delivers On<br />
Commitments - Is Consistent<br />
Our mission at GSC is to exceed the expectations<br />
of our residents in satisfying their community<br />
apartment needs. It is your responsibility to<br />
ensure your actions reflect the Mission of GSC.<br />
The Mission of GSC must become the<br />
standard for how we behave and treat our<br />
customers.<br />
The level of success we achieve in servicing our<br />
customers is largely determined by our attitudes<br />
and behaviors. Our customers have told us time<br />
and time again that it’s our attitudes and actions<br />
that cause them to renew their leases and tell<br />
others about how well we have treated them. Your<br />
product attracts them, but it's your service that<br />
retains them.<br />
Interpersonal Relationships<br />
Practices Emotional Intelligence - Obtains Cooperation - Accepts Criticism<br />
- Keeps Problems Impersonal - Is Appreciative - Anticipates Confrontations<br />
- Learns From Conflicts<br />
Managing relationships is not an easy task. It requires constant focus, attention, energy, and practice.<br />
As a leader you must stay aware of your emotions and be able to pick up on the emotions of others. This<br />
often means understanding what other people are thinking and feeling even if you don’t feel the same<br />
way. This ensures clear communication and effective handling of conflict.