New G.M Welcome Kit_Family_Sun_eng_final

new G.M
welcome kit
your first time
WITH CLUB MED

SINCE
1950
PREMIUM ALL INCLUSIVE
DESTINATION DISCOVERY
ALL DAY DINING
CHILDREN’S CLUBS
SPORTS & LEISURE
welcome to Club Med
welcome to happiness
From the minute you take off to the minute you return, everything we do revolves around
making your holiday happy. There’s something for everyone and, of course, if the kids are
happy you’re happy as parents. So let us take you on a journey, a very happy journey, to help
you make the most of every moment with Club Med.

premium all inclusive
Club Med Premium All Inclusive is more
inclusive than the rest. We can make your
holiday dreams come true! Share special
moments in the most beautiful settings
imaginable. Enjoy a change of scenery in our
resorts or get a relaxing break in our villas.
You can choose your level of comfort, try out
a wide range of sports with our G.Os from
around the world, sample our all gourmet meals,
all-day bar and snacking; and experience
unforgettable fun-filled evenings: it is all there
for you. Everything is included - and that means
the best of everything!
BEFORE DEPARTURE preparing your holiday
GETTING to your resort
ON YOUR arrival
ALL GOURMET MEALS
with all-day bar and snacking
CHILDREN’S club med
TIME for sport
TIME to relax
LET US entertain you
6
8
10
12
14
18
20
22
LAST moment 28

efore departure
preparing your holiday
01_Accommodation with refined comfort
You can choose the level of comfort of your room, ranging from superior to suite. You can also
book interconnecting rooms for your family. Please contact your sales agent for more information.
02_Pre-departure check list
Please make sure to bring the following;
Passport
Visa fee 1
Credit card available overseas transaction
Local currency (for excursion)
Camera
Adapter and charger
Personal care kit 2 (tooth brush,
tooth paste, comb, shaver and etc)
1 Depends on the destination
2 Each room type will provide different amenities
3 Only suite will provide slippers in the room
4 Sports shoes are required for land sports and activities
5 For children under 4 who are going to join Baby Club Med* and Petit Club*
Slippers 3
Sports shoes 4 and attire
Child’s health record and
medical certificates 5
Swimming suit, sun block, sunglasses,
beach sandals
Mosquito repellent
Medicine, in case of emergency
Suite, Kabira Ishigaki, Japan
03_Please let us know…
Please contact us before your departure if you have any special requests regarding your stay.
Our resort team will do our best to make your stay more convenient.
Dietary requirements or allergies
Physical difficulties
Complimentary birthday cake request
Any other request
6 7
Deluxe room, Bali, Indonesia

getting
to your resort
01_Transport Package
Transfers from the airport to the resort are
included when you book our air package
(flight and resort).
02_Check-in
Enjoy a relaxed check-in
after 2pm. 1
1 check-in time is at 2pm until April 2016.
If you have only booked a room at
the resort, transfers are also available to
prebook at extra charge for independent
travelers.
When you arrive at the airport or ferry
terminal, you will be greeted by our staff
holding the Club Med signboard and
be escorted to the resort.
Bintan Island, Indonesisa
Contact your sales agent
for more information
and to book a transfer
beforehand.
8 9
Phuket, Thailand

on your arrival
welcome to club med
From the moment you arrive, Club Med will take care of everything.
01_A special welcome awaits
Our G.Os will welcome you upon arrival at
the resort. At the welcome greeting, they
will share with you everything you need to
know about the Resort, so you can simply
relax and look forward to what is to come.
As our G.Os are from all over the world,
they are able to speak many different
languages. You can identify the language
they speak from the flags on their badges.
02_On arrival at reception
Once you have arrived at the resort,
you will be given a few things to make sure
you get the most out of your stay.
• Club Med bracelet
This gives you access to Club Med’s
premium all-inclusive services throughout
your stay. Please wear it until your
departure from the resort.
• Club Med deposit card
This card allows you to conveniently make
any optional payment such as spa,
boutique or anywhere else in the resort.
You can request for it at reception
by making a deposit with a credit card
or cash.
Did you know?
• G.Os (Gentle Organizer) are Club Med resort staff.
They embody all our values: multicultural spirit, plenty of friendly
kindness, and responsibility. They’re here to help you with anything
you need during your stay.
• G.Ms (Gentle Member) refers to you. This is how Club Med
addresses our guests.
• CDV (Chef de Village) is the head of the resort and maintains the
Club Med spirit.
• Crazy Signs is a series of dances that has become a tradition for
every Club Med resort and is enjoyed by parents and kids alike.
• Dress code is optional, and will be changed every night. Each night
your G.Os will be dressed to reflect the theme of that evening.
10 11

all gourmet meals
WITH ALL-DAY BAR AND SNACKING
Nourishment for the day ahead or relaxation after a long, busy day - Meal times
are the perfect time for families to get together, and it’s all included.
01_Breakfast
Breakfast offers a wide variety of sweet and
savory dishes served every morning.
We also offer room service for G.Ms staying
in Suites. If you stay in the Suite, you may
pre order your continental or hot breakfast
to be served in the room.
04_Aperitifs
Toast to another day full of happiness
with an aperitif before lunch and dinner.
02_Lunch and dinner
Discover new menus daily in the main
restaurant, which serves an exciting array
of local and international cuisine as buffet
style, and unique dishes prepared by our
chefs in the Daily Specialty corners.
Or you can enjoy an a la carte meal in the
specialty restaurant or gourmet lounge for
lunch and dinner. Add the perfect touch to
your meal with wines or beers, which are
also included at the restaurant for your
appreciation.
Interact with Our G.Os and
learn everything you want
to know about Club Med!
Our friendly G.Os will join
you for lunch and dinner
at your table.
03_Bar
Enjoy refreshing drinks all day long,
or classic cocktails before dinner as
alcohol and soft drinks are available
all day.
12 13

mini Club Med
WITH FUN, DISCOVERY & CREATIVITY
Children will enjoy a wide variety of activities and make lots of new discoveries.
To ensure that everyone is happy and learning at a pace that suits them, we
organise groups by age: 4-5 years, 6-7 years and 8-10 years.
01_Multi-cultural experience
Entertainment in an informal and relaxed
atmosphere; discovery of new passions for
sport, creative expression and art;
friendship with other children and G.Os
from around the world. It all adds up to
an unforgettable experience that
the kids will savour for years to come.
04_Registration
Please come to mini club from 8:30am to
8:50am to register your Child. Let us know
if your Mini Club Med needs special care
such as food allergy.
Need to bring;
Swimming suit
Extra set of clothes
Sun block
Sports shoes
02_Leaving them worry-free
Our children’s club is great for parents too,
as you can relax knowing your little ones
are in safe hands with our professional
G.Os. All our G.Os have childcare
qualifications or substantial experience
in looking after children.
03_New skills, new activities,
new friends
Between discovery workshops, learning
new sports on land and in the water,
festive tea times and playful activities,
time just flies! Plug magical evenings of
entertainment that they can take part in,
keeping them busy morning, noon, and
night.
14 15

juniors’ Club Med
& club med passworld 11-17 years
It’s a teenager’s dream holiday to do whatever they like, whether it is engaging in
exciting activities or spending time with new friends. Our G.Os are always around
if they want some ideas on what to do, but they’ll never impose.
01_Club Med Passworld
Depending on your Resort, your kids can
either enjoy Club Med Passworld
- a dedicated space full of innovative
high-tech gear - or Juniors’ Club Med,
both welcoming the 11-17 year olds.
Pass world in Cherating, Malaysia
02_Active days
GO’s will suggest a whole range of different
sports - group or individual - such as
wakeboarding, waterskiing and flying
trapeze. Otherwise, there are always free
slots for your teenagers to simply enjoy
chilling out with their friends.
03_Artistic days
04_Dedicated evening activities
Movie nights on the beach, roller disco,
shows, your teens will love their holiday
evenings and build great memories.
Children’s Club
For under 4 years old
Trained G.Os will offer artistic and
creative activities such as filmmaking and
graffiti art. Teenagers can use them to
catch up and explore new avenues,
at their own pace.
Our Baby Club Med (4-23months) and
Petit Club Med are available with extra
cost (see more details on page 24)
16 17

time for sport
60 sporting activities
Offering over 60 sporting activities worldwide, Club Med boasts some great
Sports Academies and exhilarating activities*. There are Academies for sailing,
windsurfing, golf, tennis, flying trapeze… you’re sure to find one that suits you.
*Selection and variety of activities depends on resort.
01_Professional instructors
All our G.Os are professional sports
instructors and capable of working with
people of all ability levels. They’re here to
teach, assist and offer advice on how to
get the most out of your equipment.
02_Play it your way
Whatever your sport, whatever your level,
anything is possible. Our Academies
provide specialist facilities and teaching
for both beginners and the advanced. Free
access allows you to enjoy sports alone or
in groups, learn at your own pace, and still
get tips from our sports team.
18 19

time to relax
Relaxation is the essence of every Club Med holiday.
01_Relaxation in Zen pool
Calm moments in the adult-only Zen Pool
allow you to chill out under a leafy palm
tree on a lounger by the pool.
02_Relaxation activities
Enjoy yoga, pilates, and Tai Chi to develop
flexibility and eliminate stress.
Phuket, Thailand
20 21
Cherating beach, Malaysia

let us
entertain you
There’s entertainment for everyone and you can choose between calm, intimate
evenings with a lounge ambiance or more sociable entertainment such as shows
and dancing.
01_A Club Med custom
Be part of a true Club Med tradition - the
Crazy Signs dance. Unique to Club Med,
this custom can be enjoyed by all.
02_Entertaining evenings
Designed to surprise and excite, every
evening is different. Entertainment is
themed with relevant decorations and
dress code. If you’d like to join in with
the G.Os on some of these nights,
why not bring some party clothes e.g.
all white, all black and elegant dress.
The kids will love dressing up too!
03_Enjoy the show
Come and see your G.Os in the different
shows they put on each evening.
All the shows are produced by professional
choreographers. It’s what makes every
evening unforgettable.
04_Nights filled with dancing
Move on to the Night Club* after the bar
closes where you can dance and drink
into the early hours. Guess what? It’s all
included!
*Availability of night club depends on resort.
Everyone is invited to take part in the
production, even the kids, so why not get
involved. Let the kids come rehearse and
perform with the G.Os too and really make
it a magical night to remember.
22 23

make your stay
extra special (at extra cost)
04_Discovery
06_Private Sports Lesson
01_Children’s Club
for under 4 years old
Leave your kids in the professional care of
our G.Os. Your children will have a great,
energetic day. It will be fun-filled with
a host of activities and entertainment,
meals and rest times as well as learning
games with G.Os to arouse their curiosity.
Note: To ensure personalised care for children under 4, proper
staffing and facilities are required. Hence, extra cost is required
for both clubs.
To enroll in Baby Club Med and Petit Club Med®, your child’s
health record and medical certificates are required.
02_Pajama Club
If you want to enjoy night entertainment,
you can get our G.Os to take care of your
kid during the evenings.
Club Med excursions are an invitation to
explore local hidden treasures and enjoy
unique experiences, starting from your Resort.
Embark on a journey of discovery together,
knowing that you are in the safe hands of our
professional and knowledgeable guides.
05_Spa Treatments
All sports lessons which are included in
the premium all inclusive package are
organized as group lessons. If you wish
to have private lessons, please check for
availability at the reception.
07_Premium Drinks
Order from our selection of premium wine
or champagne to pair with your meals in
the restaurant.
08_Boutique
Bring home a Club Med 45 or 88
Collection t-shirt that you can purchase
at the boutique. You can also buy local
souvenirs and basic necessities such as
diapers, mosquito repellent and more.
09_Professional Photographer
Our in-house photographer will be there
to capture every beautiful moment of your
holiday. You may order your photo prints
or DVD at the photo counter.
10_Laundry
03_Babysitting service
by 3rd party
If you need a nanny, please come to the
reception to check for availability. We will
engage one from third party services.
Unwind after a day full of sports activities
and recharge and revitalize yourself in our
world-class spas.
- Full Body Massage
- Foot Massage
- Facial Treatments
- Pedicure / Manicure
You may purchase coins from the
reception and use the public washing
machine and dryer. For a hassle-free
experience, simply request housekeeping
for laundry service, including delivery.
24 25

customize your holiday
in Club Med
The schedule below is for illustrative purposes only.
You may find out detailed information about available activities and facilities of your resort in the fact sheet.
to customize your own holiday.
Breakfast
@Main restaurant
If you are staying in the Suite, you can pre order your continental or hot
breakfast which will be served in the room.
Children’s Club
Register your child at Mini Club Med!
Your children will enjoy a great time in our Children’s Club.
Let’s join our sports lesson
Free Access activities
Water sports
Fitness program
Land sports
Water sports
Land sports
Morning
Sailing
Aqua fitness Golf
Snorkeling Power walking Archery
Windsurfing Aerobics
Tennis
Stretching
Mountain bike
Trekking
Reservations are required for some activities. Please check with the resort.
Swimming
Stand Up Paddling
Kayaking
Water polo
Tennis without lesson
Basket ball
Squash
Bocceball
Futsal
Soccer
Lunch
Buffet style in main restaurant
A la carte menu for late lunch in Specialty Restaurant or Gourmet Lounge
Let’s join our sports lesson
Free Access activities
Water sports
Fitness program
Land sports
Water sports
Land sports
Afternoon
Sailing
Snorkeling
Windsurfing
Aqua fitness
Power walking
Aerobics
Stretching
Golf
Archery
Tennis
Mountain bike
Trekking
Reservations are required for some activities. Please check with the resort.
Swimming
Stand Up Paddling
Kayaking
Water polo
Tennis without lesson
Basket ball
Squash
Bocceball
Futsal
Soccer
Dinner
Buffet style in main restaurant
A la carte menu (reservations required) in Specialty Restaurant or
Gourmet Lounge
Night entertainment
Enjoy our G.O show and dance party
that has a different theme every night.
*Tip: You can check the evening dress codes through your sales agent.
26 27

last moment
in Club Med
01_Check out
On the day of your departure, please proceed to the Club Med reception desk where our staff will
assist you with the check out procedure. For your convenience, your luggage will be delivered
to the departure area, so please assist us by having your luggage ready and placed outside your
door at the time of check out advised by the reception. If you have booked your flight or transfer
package with Club Med, a representative G.O will be around to help you with your transfer to
the airport.
02_Late check out
If you want to extend your check out time due to late flight schedule, please make your request
one day prior to your departure date at reception. Our reception will inform you of the availability.
Late check out will be provided at extra cost.
03_G.M feedback
You will receive an email by Club Med requesting for feedback. We will appreciate it if you could
provide feedback on your stay in Club Med. It will help us improve our offerings for your next
visit. Reviews on Trip Advisor (www.tripadvisor.com) are also welcome.
04_Social media
Share your happy moments during and after your stay with us on social media.
Download APP
‘Club Med Resorts’
28 29

our G.O team wishes
you a happy holiday
WITH CLUB MED PREMIUM ALL INCLUSIVE