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Communication Skills For Dummies ® Published by: John Wiley & Sons, Ltd The Atrium Southern Gate Chichester West Sussex PO19 8SQ England www.wiley.com © 2013 John Wiley & Sons, Ltd, Chichester, West Sussex. Registered office John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, United Kingdom For details of our global editorial offices, for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at www. wiley.com. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by the UK Copyright, Designs and Patents Act 1988, without the prior permission of the publisher. Image page 136: © Vika Valter/iStock Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-ondemand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. Designations used by companies to distinguish their products are often claimed as trademarks. All brand names and product names used in this book are trade names, service marks, trademarks or registered trademarks of their respective owners. The publisher is not associated with any product or vendor mentioned in this book. LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: WHILE THE PUBLISHER AND AUTHOR HAVE USED THEIR BEST EFFORTS IN PREPARING THIS BOOK, THEY MAKE NO REPRESENTATIONS OR WARRANTIES WITH THE RESPECT TO THE ACCURACY OR COMPLETENESS OF THE CON- TENTS OF THIS BOOK AND SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MER- CHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IT IS SOLD ON THE UNDERSTANDING THAT THE PUBLISHER IS NOT ENGAGED IN RENDERING PROFESSIONAL SERVICES AND NEI- THER THE PUBLISHER NOR THE AUTHOR SHALL BE LIABLE FOR DAMAGES ARISING HERE- FROM. IF PROFESSIONAL ADVICE OR OTHER EXPERT ASSISTANCE IS REQUIRED, THE SERVICES OF A COMPETENT PROFESSIONAL SHOULD BE SOUGHT. For general information on our other products and services, please contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S. at (001) 317-572-3993, or fax 317-572- 4002. For technical support, please visit www.wiley.com/techsupport. A catalogue record for this book is available from the British Library. ISBN 978-1-118-40124-8 (pbk), ISBN 978-1-118-40126-2 (ebk), ISBN 978-1-118-40127-9 (ebk), ISBN 978-1-118-40125-5 (ebk) Printed in Great Britain by TJ International Ltd, Padstow, Cornwall 10 9 8 7 6 5 4 3 2 1
Contents at a Glance Introduction....................................................... 1 Part I: Honing Your Communication Skills............ 7 Chapter 1: Grasping the Finer Points of Great Communication........... 9 Chapter 2: Knowing What You Want to Achieve.................................. 27 Chapter 3: Valuing Different Communication Styles........................... 43 Part II: Being Receptive to Others..................... 55 Chapter 4: Listening Actively for Total Understanding....................... 57 Chapter 5: Establishing Rapport for Effective Communication......... 71 Part III: Putting Your Mind and Body into Your Message............................................ 89 Chapter 6: Choosing the Right Attitude................................................ 91 Chapter 7: Speaking with Clarity.......................................................... 109 Chapter 8: Conveying Messages through Movements...................... 127 Part IV: Managing Communication Challenges.... 143 Chapter 9: Getting Yourself Out of Sticky Situations......................... 145 Chapter 10: Negotiating with Finesse.................................................. 159 Chapter 11: Communicating Across Cultures..................................... 171 Part V: Communicating Across Distances......... 185 Chapter 12: Communicating Successfully through Technology...... 187 Chapter 13: Communicating over the Phone...................................... 203 Chapter 14: Putting Pen to Paper for Positive Effect......................... 213 Part VI: The Part of Tens................................ 225 Chapter 15: Ten Top Tips for Speaking Face to Face........................ 227 Chapter 16: Ten Essential Tips for Effective Communication.......... 235 Index............................................................. 243
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Author’s Acknowledgements When th
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Speak Polish on the go in a variety
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