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x Communication Skills For Dummies Understanding Context.......................................................... 179 Spelling things out: Low-context cultures................. 180 Inferring, suggesting and implying: High-context cultures...................................................................... 181 Avoiding the Pitfalls................................................................ 183 Part V: Communicating Across Distances.......... 185 Chapter 12: Communicating Successfully through Technology........................... 187 Getting Your Email Etiquette Right...................................... 187 Appearing your best in emails.................................... 190 Thinking of your reader............................................... 191 Creating a distinctive and descriptive subject line.... 191 Registering a professional-sounding address........... 192 Keeping your formatting simple................................. 193 Watching for danger points......................................... 194 Making the Most of Social Media.......................................... 195 Representing yourself on Facebook........................... 196 Twittering and tweeting............................................... 197 Getting LinkedIn............................................................ 198 Employing Other Forms of Electronic Communication..... 199 Working your way around the web............................ 199 Keeping in touch with texts......................................... 200 Finding your voice through VoIP................................ 201 Chapter 13: Communicating over the Phone ........ 203 Calling with Confidence......................................................... 203 Preparing in advance................................................... 204 Managing the opening efficiently................................ 204 Getting to your point.................................................... 205 Speaking clearly............................................................ 205 Asking for what you want............................................ 206 Dealing Professionally with Received Calls......................... 206 Picking up promptly..................................................... 206 Greeting callers cheerfully.......................................... 207 Offering to help............................................................. 207 Responding to callers’ needs...................................... 208 Putting people on hold................................................. 208 Listening with Care and Enthusiasm.................................... 209 Putting a smile in your voice....................................... 209 Confirming your understanding................................. 210 Closing the Call....................................................................... 211
Table of Contents xi Chapter 14: Putting Pen to Paper for Positive Effect... 213 Re-Introducing the Art of Letter-Writing.............................. 213 Keeping the recipient in mind..................................... 214 Proofreading and revising before sending................ 214 Getting Your Personal Letters Right.................................... 215 Composing a condolence letter.................................. 215 Jotting an invitation...................................................... 216 Sending a thank-you note............................................ 217 Crafting Successful Business Correspondence................... 218 Keeping your letters concise...................................... 218 Sticking to the point..................................................... 219 Jettisoning the jargon................................................... 220 Writing specific official letters.................................... 220 Composing a letter of interest.......................... 220 Creating a CV cover letter................................. 221 Resigning in writing............................................ 222 Providing a reference letter.............................. 222 Sending thanks for an interview....................... 223 Sending a letter of farewell................................ 224 Part VI: The Part of Tens................................. 225 Chapter 15: Ten Top Tips for Speaking Face to Face ... 227 Minding Your Attitude............................................................ 227 Engaging with Your Eyes....................................................... 228 Speaking Clearly...................................................................... 229 Putting Energy into Your Voice............................................. 229 Positioning Yourself for Best Effect...................................... 230 Listening with Willingness..................................................... 230 Letting Go of Negativity......................................................... 231 Feeding Back What You Hear................................................ 231 Paying Attention to Body Language..................................... 232 Minding Your Tone of Voice.................................................. 233 Chapter 16: Ten Essential Tips for Effective Communication............................... 235 Treating the Other Person with Respect............................. 235 Knowing the Preferred Form of Communication................ 236 Thinking Before You Speak.................................................... 237 Talking Less and Listening More.......................................... 238 Asking Questions to Understand.......................................... 238 Minding Your Non-Verbal Behaviour................................... 239
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x<br />
Communication Skills For Dummies<br />
Understanding Context.......................................................... 179<br />
Spelling things out: Low-context cultures................. 180<br />
Inferring, suggesting and implying: High-context<br />
cultures...................................................................... 181<br />
Avoiding the Pitfalls................................................................ 183<br />
Part V: Communicating Across Distances.......... 185<br />
Chapter 12: Communicating Successfully<br />
through Technology........................... 187<br />
Getting Your Email Etiquette Right...................................... 187<br />
Appearing your best in emails.................................... 190<br />
Thinking of your reader............................................... 191<br />
Creating a distinctive and descriptive subject line.... 191<br />
Registering a professional-sounding address........... 192<br />
Keeping your formatting simple................................. 193<br />
Watching for danger points......................................... 194<br />
Making the Most of Social Media.......................................... 195<br />
Representing yourself on Facebook........................... 196<br />
Twittering and tweeting............................................... 197<br />
Getting LinkedIn............................................................ 198<br />
Employing Other Forms of Electronic Communication..... 199<br />
Working your way around the web............................ 199<br />
Keeping in touch with texts......................................... 200<br />
Finding your voice through VoIP................................ 201<br />
Chapter 13: Communicating over the Phone ........ 203<br />
Calling with Confidence......................................................... 203<br />
Preparing in advance................................................... 204<br />
Managing the opening efficiently................................ 204<br />
Getting to your point.................................................... 205<br />
Speaking clearly............................................................ 205<br />
Asking for what you want............................................ 206<br />
Dealing Professionally with Received Calls......................... 206<br />
Picking up promptly..................................................... 206<br />
Greeting callers cheerfully.......................................... 207<br />
Offering to help............................................................. 207<br />
Responding to callers’ needs...................................... 208<br />
Putting people on hold................................................. 208<br />
Listening with Care and Enthusiasm.................................... 209<br />
Putting a smile in your voice....................................... 209<br />
Confirming your understanding................................. 210<br />
Closing the Call....................................................................... 211
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