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viii Communication Skills For Dummies Chapter 7: Speaking with Clarity.................. 109 Illuminating Your Intention................................................... 110 Supporting Your Breathing.................................................... 112 Putting your posture into the picture........................ 113 Filling yourself with air................................................ 116 Adding Quality to Your Voice............................................... 117 Articulating to be understood..................................... 118 Unlocking your jaw............................................. 119 Loosening your lips............................................ 120 Moving your tongue........................................... 121 Emphasising your points............................................. 121 Pitching................................................................ 122 Pacing................................................................... 122 Pausing................................................................. 122 Picking Words That Resonate............................................... 123 Adding gusto and passion........................................... 123 Cutting through the clutter......................................... 124 Bridging to stay on track............................................. 124 Chapter 8: Conveying Messages through Movements........................... 127 Letting Your Body Do the Talking........................................ 128 Discovering the five silent emotional displays......... 128 Bringing your body into play...................................... 131 Responsive mode (Open/Forward).................. 132 Reflective mode (Open/Back)........................... 132 Fugitive mode (Closed/Back)............................ 132 Combative mode (Closed/Forward)................ 133 Putting Your Face into Your Message.................................. 134 Engaging with your eyes.............................................. 136 Moving your mouth...................................................... 138 Positioning Your Body for Best Effect.................................. 140 Part IV: Managing Communication Challenges.... 143 Chapter 9: Getting Yourself Out of Sticky Situations ... 145 Dealing with Conflict.............................................................. 145 Seeking to understand other people.......................... 147 Asking questions to check your understanding................................................. 147 Analysing expectations...................................... 148 Recognising different perspectives.................. 149
Table of Contents ix Taking practical action................................................ 149 Watching for emotional triggers....................... 149 Controlling the situation................................... 151 De-escalating the conflict.................................. 153 Managing Difficult Behaviour................................................ 153 Treating people with respect...................................... 154 Showing that you care about people............... 154 Recognising people’s value............................... 155 Focusing on behaviour...................................... 155 Taking practical action................................................ 156 Concentrating on required outcomes.............. 156 Keeping your commitments.............................. 157 Being open and honest...................................... 157 Going for the win–win........................................ 157 Sticking to the point........................................... 158 Chapter 10: Negotiating with Finesse.............. 159 Preparing to Negotiate: The Basics...................................... 160 Establishing your uniqueness..................................... 160 Gaining commitment in principle............................... 161 Aiming high.................................................................... 161 Setting Out Your Stall............................................................. 162 Letting the other side go first..................................... 162 Listing all your requirements upfront........................ 163 Defining clear goals...................................................... 163 Staying Focused During the Process.................................... 164 Being prepared to trade concessions........................ 164 Keeping the big picture in mind................................. 165 Respecting the relationship........................................ 165 Determining the consequences.................................. 166 Knowing who holds the power................................... 166 Considering all solutions............................................. 168 Summarising and clarifying as you go....................... 168 Closing the Deal...................................................................... 169 Chapter 11: Communicating Across Cultures........ 171 Respecting Cultural Differences............................................ 172 Stereotyping and generalising.................................... 172 Developing awareness of different cultures.............. 173 Appreciating norms, values and beliefs.................... 176 Acknowledging customs and religious practices..... 177 Being flexible................................................................. 178 Following the locals...................................................... 178
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Speak Polish on the go in a variety
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