Consumer Communication Services Market with Current Trends Analysis, 2017-2027
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<strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> <strong>Market</strong><br />
March <strong>2017</strong><br />
Report Id : REP-GB-3278<br />
Status : Ongoing<br />
Category : Electronics, Semiconductors, and ICT<br />
©2015 Future <strong>Market</strong> Insights, All Rights Reserved
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Research Methodology (1/2)<br />
Systematic Research Approach<br />
<strong>Market</strong> profiling<br />
Formulating discussion guide<br />
Developing list of respondents<br />
Data collection<br />
Data validation<br />
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2<br />
In-depth secondary research is used to<br />
ascertain overall market size, top<br />
industry players, top products, industry<br />
associations, etc.<br />
PMR formulates a detailed discussion<br />
guide to conduct expert and industry<br />
interviews<br />
PMR develops a list of industry players<br />
(manufacturers), distributors, retailers<br />
and industry experts<br />
PMR conducts interviews <strong>with</strong> industry<br />
experts, industry players, distributors<br />
and retailers<br />
Data is validated by triangulation<br />
method, wherein secondary, primary<br />
and PMR analysis contribute to the final<br />
data<br />
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Data<br />
Collection<br />
Data Filter<br />
& <strong>Analysis</strong><br />
Identifying key opinion leaders<br />
Questionnaire design<br />
In-depth interviews<br />
Coverage across value chain<br />
<strong>Market</strong> participants<br />
Key strengths<br />
Product portfolio<br />
Mapping as per value chain<br />
Key focus segments<br />
A<br />
Primary<br />
Research<br />
C<br />
Company<br />
<strong>Analysis</strong><br />
Research &<br />
Intelligence<br />
SOLUTION<br />
Actionable<br />
Insights<br />
B<br />
Desk<br />
Research<br />
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Business<br />
Solution<br />
Key industry experts<br />
Channel study<br />
Developments<br />
<strong>Market</strong> dynamics<br />
Products<br />
Conclusions<br />
Data analysis<br />
6<br />
Data is scrutinized using MS-Excel to<br />
obtain qualitative and quantitative<br />
insights about the industry<br />
Primary Research #<br />
Secondary Research #<br />
Paid Publications#<br />
Insights<br />
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PMR delivers industry insights and<br />
information in the required format<br />
(PDF)<br />
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Linkedin<br />
Zoominfo<br />
Salesforce<br />
Avention<br />
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Company websites<br />
Company annual<br />
reports<br />
White papers<br />
Financial reports<br />
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Factiva<br />
GBI<br />
Genios<br />
Meltwater<br />
# includes sources of databases<br />
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<strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> <strong>Market</strong><br />
<strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> are being changing continuously due to the changing demand and<br />
needs of the consumers. Moreover, change in standard of living and the adoption of advance technology<br />
has also impacted the market for <strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong>. At present consumers are taking<br />
use of smart phones and other devices to do shopping, providing reviews, and other tasks.<br />
With the change in service expectations among consumers, they have started using various<br />
communication channels for their needs and many organizations also have started using technology<br />
based <strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> that are automated, intelligent and scalable. These <strong>Consumer</strong><br />
<strong>Communication</strong> <strong>Services</strong> works in integration <strong>with</strong> existing processes and helps enterprise in reducing the<br />
risk of fraud and improves customer services.<br />
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The rising usage of modern technologies such as cloud, 4G, smartphones, social networking and other<br />
are constantly changing the way consumer behaves due to which <strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong><br />
providers have increased their focus towards technology infrastructure, value added services and other<br />
customer support services.<br />
<strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> <strong>Market</strong>: Drivers and Challenges<br />
The major factor driving the adoption of <strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> is the high adoption of<br />
smart technologies among individuals. The technology engagement in the consumer services has<br />
changed the way for consumer support services.<br />
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<strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> <strong>Market</strong><br />
<strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> allow consumer to connect <strong>with</strong> other organizations on a real time<br />
basis such as insurance company can update consumer on claim processing, telecom providers can<br />
manage appointment notifications, healthcare providers can provide home care services and other.<br />
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The key challenge for <strong>Consumer</strong> <strong>Communication</strong> Service market is to manage revenue expenses. OTT<br />
players are offering various services due to which communication service providers have to manage the<br />
costly expansion of their networks to fulfill needs and demand of its customer. Moreover enterprises<br />
have started deploying their business applications on cloud rather than on purchasing heavy machines<br />
which unnecessary increases the work of <strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> providers.<br />
<strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> <strong>Market</strong>: Segmentation<br />
Segmentation on the basis of services:<br />
Network management services<br />
HD voice and Video calling<br />
Real time diagnostics and analytics<br />
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<strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> <strong>Market</strong><br />
Cloud integration services<br />
Mobile support services<br />
Key Contracts:<br />
In November 2016, Samsung acquired NewNet <strong>Communication</strong> technologies, a rich communication<br />
service provider. This acquisition will help Samsung to provide its clients better communication platform<br />
and deploymement of RCS enabled networks.<br />
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In September 2016, Salesforce and Cisco has entered into the partnership for cloud communication<br />
services. This partnership will help in providing advance communication solution by combining Cisco’s<br />
web based technology and audio technology <strong>with</strong> Salesforce’s cloud software.<br />
In June 2016, Broadridge a financial solution provider has entered into the agreement to acquire DST a<br />
customer communication service provider. This acquisition will help Broadridge to increase its market<br />
postioning and improve its offering in digital communication.<br />
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<strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> <strong>Market</strong><br />
In Consaumer <strong>Communication</strong> Service market there are many vendors some of them are Salesforce,<br />
Samsung, Fico, Metaswitch, FCA and others.<br />
Regional Overview<br />
North America is holding the largest market share currently for <strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong><br />
market due to high adoption of digital technologies among small and medium business. The adoption of<br />
cloud application and cloud platform is also impacting the market for <strong>Consumer</strong> <strong>Communication</strong> Service<br />
in a positive manner. Companies such as Samsung is also working towards the development of <strong>Consumer</strong><br />
<strong>Communication</strong> Service platforms <strong>with</strong> the partnerships and acquisitions in this market to enhance<br />
market opportunities.<br />
In Europe region, the market for <strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> is witnessing high growth rate due<br />
to the increasing demand for social analytics and consumer support service for network operations,<br />
security management, and cloud application management.<br />
The Asia Pacific region is following the Europe region in <strong>Consumer</strong> <strong>Communication</strong> <strong>Services</strong> market. This<br />
market is expected to have the highest growth rate in coming years due to the adoption of cloud based<br />
business application and growth in the cloud service providers.<br />
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