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Fall 2011 Learning Institute Catalog - County of Santa Clara

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<strong>Fall</strong> <strong>2011</strong><br />

<strong>Learning</strong> <strong>Institute</strong> <strong>Catalog</strong><br />

By<br />

Mental Health Department and<br />

Department <strong>of</strong> Alcohol & Drug Services


<strong>Learning</strong> <strong>Institute</strong><br />

<strong>Fall</strong> <strong>2011</strong> Workshop <strong>Catalog</strong><br />

Welcoming Message<br />

In 1998, the Department <strong>of</strong> Alcohol & Drug Services (DADS) published the first <strong>Learning</strong><br />

<strong>Institute</strong> <strong>Catalog</strong>. Today DADS partners with the Mental Health Department’s (MHD)<br />

<strong>Learning</strong> Partnership Division in providing exceptional trainings. Working in collaboration,<br />

both departments are providing trainings that will be available to both DADS staff<br />

and Mental Health staff. This collaboration has increased the number and variety <strong>of</strong> training<br />

opportunities for participants.<br />

The trainings will remain free for <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> employees and DADS and MHD<br />

contractors. Those needing continuing education units (CEUs), will be pleased to know<br />

that the CEUs fees are waived for <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> employees and DADS and MHD<br />

contractors WHO PRE-REGISTER FOR OUR TRAININGS. To register on-line, please<br />

follow the directions on page 7 and sign up for these exciting new courses.<br />

4. Once logged in, click on “<strong>Learning</strong><br />

<strong>Institute</strong>” on left hand side. You will then<br />

see the list <strong>of</strong> classes by month. Click on<br />

the class you are interested and<br />

click on<br />

792-3900 and staff will be<br />

happy to<br />

assist you.<br />

2<br />

3


TABLE OF CONTENTS<br />

Welcome Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3<br />

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6<br />

H o w t o R e g i s t e r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7<br />

Workshop Locations and Maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8<br />

DEPARTMENT OF ALCOHOL AND DRUG SERVICES (DADS)<br />

Confidentiality, 42 CFR & HIPAA …………………………………………………...……………………10<br />

A Common Sense Approach to Compliance……………………………………………………………… 11<br />

Client Directed, Outcome Informed Treatment……………………………………………………………12<br />

Clinical Review for Internal Certification ………………………..………………………………………..13<br />

Dual Relationships Policy Review ……………………………..…………………………………………..14<br />

DADS Adult System <strong>of</strong> Care (ASOC) Orientation ……………………………………………………….15<br />

Psychopharmacology Update <strong>2011</strong> . …………………...……………….. . …………………………… . .16<br />

Working with Clients from the Middle East ………………………………………….…………………...17<br />

Addiction Basics: What Non-Specialists Need to Know………………..………………………………..18<br />

DADS Unicare Data Essentials………………………………………………..………………………….. 19<br />

Communicable Diseases ……………………………………………….………………………………….. 20<br />

Walking the Tightrope <strong>of</strong> Pain Management and Addiction…………..………………………………… 21<br />

3 P r i n c i p l e s ……………………………………………………………………………………………………………………………… . . . . . . . . . . . . . . . . . . .<br />

Rush, Rush, Rush… The Speed Trap!........................................................................………………..23<br />

“Transcending Difficult Relationships at Work and in Life”…………………….…………………….…24<br />

“Transcending the Addiction Problem & Finding True Recovery”.....................................................25<br />

“Resentment: A Workplace Sabotage!”………………………………………………………………26<br />

“Mental Multi-Tasking: Friend or Foe”…………………………………………………………...27<br />

“ C r u c i a l C o n v e r s a t i o n s ” ……………………………………………………………………… . . . 2 8<br />

“Soaring Above Unpredictability”………………………………………………………………………...29<br />

“Obsession <strong>of</strong> the Mind: Addiction, Relapse and the 3 Principles”……………………………………30<br />

4


TABLE OF CONTENTS (CONTINUED)<br />

MENTAL HEALTH DEPARTMENT (MHD)<br />

Clinical Aspect <strong>of</strong> 5150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32<br />

5 1 5 0 A p p l i c a t i o n t o E n roll i n T raining . . . . . . . . . . . . . . . . . . . . . . 3 3<br />

Motivational Interviewing 101: The Basics on Engaging People into Treatment . . . . . .34<br />

National Alliance on Mental Illness (NAMI) Provider Education Course . . . . . . . . . .35<br />

E f f e c t i v e P r a c t i t i o n e r U t i l i z a t i o n o f B i l i n g u a l S t a f f & I n t e r p r e t e r s … 3 6<br />

Mental Health First Aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37<br />

Cultural Complexities in Diagnosis, Assessment and Engagement . . . . . . . . . . . . . . . .38<br />

Introduction to Infant & Early Childhood MH: Key Concepts & Resources . . . . .39<br />

Milestone <strong>of</strong> Recovery Scale (MORS) Training . . . . . . . . . . . . . . . . . . .40<br />

Clinical Supervision Training, Foundation for Tomorrow’s Pr<strong>of</strong>essionals . . . . . .41<br />

A d v a n c e d C u l t u r a l C o m p e t e n c e a n d M H S A C o r e T r a i n i n g . . . . . . . . . 4 2<br />

Basic Skills for a Reflective Practitioner: <strong>Learning</strong> more about ourselves from Encounters<br />

w i t h F a m i l i e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3<br />

Facilitating the Reflective Process in Infant-Family & Early Childhood Mental Health Work:<br />

An Inter-Disciplinary 2-Day Workshop for Mentors, Facilitators and Supervisors . . . . .44<br />

Understanding and Treating Compulsive Hoarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45<br />

Advancing Cultural Complexities in Diagnosis, Engagement, and Successful Working<br />

R e l a t i onships. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46<br />

U nder stan ding S tr en g ths & Suppor t s for Mu l ticultur a l Eld e r s & Older Ad u lts . . . .47<br />

Outsmarting the Shark: Mental Health Documentation Training . . . . . . . . . . . .48<br />

Co-Occurring Disorders (Dual Diagnosis): Clinical Dilemmas in Assessment and Treatment . .49<br />

The Healing Power <strong>of</strong> Play Therapy: Connecting to the Inner Child . . . . . . . . . .50<br />

Wellness Recovery Action Plan (WRAP) 3-Day Overview . . . . . . . . . . . . . . . . .51<br />

LGBTQ Youth Space .. . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52<br />

Cultural Spirituality in the Latino Community. .. . . . . . . . . . . . . . . . . . . . . . . . . .53<br />

African American Faith & the Mental Health Care Community: “A Bridge over Troubled Water”. .54<br />

Advanced Cultural Competence for Working Effectively with Multicultural Elders & Older<br />

Adult Communities . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55<br />

EMPLOYEE DEVELOPMENT (Trainings only for <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> employees)<br />

Certifications at ESA/ED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57<br />

5


General Information<br />

CONTINUING EDUCATION UNIT (CEU) CREDIT<br />

SCVHHS Department <strong>of</strong> Alcohol & Drug Services & Mental Health Department are an approved provider <strong>of</strong> continuingeducation<br />

contact hours for the following licensure agencies:<br />

BBS - California Board <strong>of</strong> Behavioral Sciences<br />

Provider Number PCE 797 (DADS)<br />

Provider Number PCE 3275 (MHD)<br />

BRN - California Board <strong>of</strong> Registered Nursing<br />

Provider Number CEP 12240.<br />

CAADAC - California Association <strong>of</strong> Alcoholism and Drug Abuse Counselors<br />

Provider Number 4S-95-305-0413<br />

CADDTP - Provider approved by California Association <strong>of</strong><br />

Drinking Driver Treatment Programs,<br />

Provider Number 118.<br />

CAADE - Provider approved by California Association <strong>of</strong><br />

Alcohol/Drug Educators Continuing Education Committee<br />

Provider Number CP30935C0814<br />

Workshops meet qualifications for number <strong>of</strong> hours <strong>of</strong> continuing education credit indicated under CE in workshop description,<br />

as required by CAADAC, CAADE, BBS, BRN, and CADDTP. To receive CEU credits and a certificate, You MUST SIGN-<br />

IN AND SIGN-OUT <strong>of</strong> each workshop day AND turn in your evaluation sheet (s) at the end <strong>of</strong> the workshop session. You<br />

MUST ATTEND THE ENTIRE WORKSHOP to receive credits; NO PARTIAL CREDITS are given. Continuing Education certificates<br />

will be mailed within six to eight weeks.<br />

CEU FEES<br />

CEUs are free for ALL <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> employees, & employees <strong>of</strong> agencies contracting with DADS or The Department <strong>of</strong><br />

Mental Health who pre-register. There is a charge <strong>of</strong> $25 for walk-ins and other attendees not affiliated with <strong>Santa</strong> <strong>Clara</strong><br />

<strong>County</strong>; these fees are non-refundable.<br />

TRAININGS REQUIRED BY DEPARTMENT OF ALCOHOL AND DRUG SERVICES<br />

The Department requires any/all staff who interact with clients and client information during the course <strong>of</strong> their work to attend<br />

the following mandated trainings.<br />

Annually:<br />

Confidentiality, 42 CFR, and HIPAA<br />

A Common Sense Approach to Compliance<br />

Every two years:<br />

Communicable Diseases (HEP-C, TB, HIV, AIDS)<br />

Law and Ethics<br />

Dual Relationships Policy Review<br />

6<br />

<strong>Learning</strong> <strong>Institute</strong><br />

<strong>Fall</strong> <strong>2011</strong> Workshop <strong>Catalog</strong>


MHD <strong>Learning</strong> Partnership presents:<br />

<strong>Learning</strong> <strong>Institute</strong><br />

<strong>Fall</strong> <strong>2011</strong> Workshop <strong>Catalog</strong><br />

REGISTRATION<br />

Pre-registration is important. In the unlikely event <strong>of</strong> a workshop cancellation, pre-registered persons will be<br />

notified directly. Workshop enrollment is limited and early registration will insure your place in high-demand<br />

classes.<br />

How to Register On-Line<br />

1. Connect to Internet<br />

2. TYPE http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

3. If you need to create a USER ID and PASSWORD press “Start Here,” then complete the information<br />

needed to complete account.<br />

4. To LOG IN, on the top right side <strong>of</strong> the screen, click on the yellow “Login” button.<br />

5. Use your LOGIN NAME (USER ID) and PASSWORD to LOG IN. If you forgot your Login Name (User<br />

ID) and Password, click on “Forgot your password,” enter your email address and it will be sent to you.<br />

6. Once logged in, my e<strong>Learning</strong> homepage appears and below you will see the list <strong>of</strong> courses for the <strong>Fall</strong>.<br />

Click on the course you are interested. Once the course information appears, on the right side enter “1”<br />

in the Quantity box, click “Add items to Cart,” and then click “Complete Order” to complete the registration<br />

process<br />

7. To verify you are registered click the Home button on the top left <strong>of</strong> the page, then select “My Courses”<br />

to view your pre-registered courses.<br />

8. If you were successful in registering for the course, you will receive an e-mail notification to confirm<br />

your registration. Please make sure your e-mail address is correct.<br />

9. If you still need help, please call <strong>Learning</strong> Partnership at (408) 792-3900 and staff will be happy to assist<br />

you.<br />

WORKSHOP SIGN-IN begins half-hour before the start time <strong>of</strong> workshops and conferences.<br />

REGISTRATION FEES Registration is free for ALL <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> employees, contractors, and service<br />

providers.<br />

For attendees outside <strong>of</strong> <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong>, registration fees are $60 for five (5) to eight (8) hour workshops<br />

and $30 for two (2) to four (4) hour workshops, unless otherwise specified. Please make checks payable to:<br />

SCVHHS Alcohol & Drug Services.<br />

Registration fees are nonrefundable.<br />

IMPORTANT NOTE<br />

We will accept on-line registration only.<br />

How to Register for a Training<br />

7


WORKSHOP SITES<br />

8<br />

MASONIC CENTER<br />

2500 MASONIC DRIVE, SAN JOSE, CA 95125<br />

From Interstate 101---<br />

1. Take the Tully Road West exit. Tully turns into Curtner<br />

Avenue. One block past Guadalupe Expressway<br />

(87), turn Left at Canoas Garden.<br />

2. After one block, turn Right onto Masonic Drive. Follow<br />

the street up the hill past Scottish Rite Center into<br />

large parking area in front <strong>of</strong> Masonic Center (aka San<br />

Jose Masonic Temple).<br />

3. Workshop rooms are on the first floor.<br />

LEARNING PARTNERSHIP-2ND FL<br />

1075 E. SANTA CLARA ST., SAN JOSE, CA 95116<br />

From Interstate 101 North---<br />

1. Take the Alum Rock Exit. Turn Right Alum Rock<br />

turns into E. <strong>Santa</strong> <strong>Clara</strong> St.<br />

2. Downtown Training Center is on the Right<br />

3. Workshop rooms are on the 2nd floor.<br />

4. Parking is permitted in “C” designated slots.<br />

CHARCOT TRAINING CENTER<br />

2310 N. 1ST STREET, SAN JOSE, CA 95131<br />

From Interstate 101 South toward San Jose---<br />

1. Take the Brokaw Rd. Exit toward first Street.<br />

2. Turn Left onto E. Brokaw. Turn Right onto N. 1st<br />

Street Arrive at Location.


Trainings sponsored by<br />

<strong>Learning</strong> <strong>Institute</strong><br />

Department <strong>of</strong> Alcohol &<br />

Drug Services<br />

9


Confidentiality, 42 CFR & HIPAA<br />

Tuesday September 27, <strong>2011</strong><br />

9:00 am - 12:00 pm<br />

DESCRIPTION & AGENDA<br />

Anyone working in a federally-funded substance abuse treatment program must comply with strict confidentiality<br />

regulations. These regulations afford strong protections for clients, but can present challenges for those who work<br />

in the field.<br />

This workshop will provide an overview <strong>of</strong> confidentiality regulations, especially those detailed in 42 CFR (Code<br />

<strong>of</strong> Federal Regulations), part 2, but also others such as HIPAA (Health Insurance Portability and Accountability<br />

Act) which also apply. Participants will be able to gain a basic understanding <strong>of</strong> confidentiality regulations, which<br />

will enable them to comply with legal requirements and to identify situations where further advice should be<br />

sought.<br />

Participants will learn definitions <strong>of</strong> terms, the general rule that prohibits disclosure, exceptions to the general<br />

rule, about new laws, and how to respond to some problematic areas such as: subpoenas and search warrants, and<br />

laws that appear contradictory.<br />

OBJECTIVES<br />

1. Provide a foundational understanding <strong>of</strong> 42, CFR and HIPAA and other relevant regulations,<br />

which will assist participants in complying with confidentiality regulations<br />

2. Highlight problem areas, including some in which legal advice should be sought<br />

3. Provide information about other resources available to participants<br />

4. Review <strong>of</strong> Information for DADS Internal Certification.<br />

PRESENTER: STEPHEN BETTS, MS<br />

CFCS Division Director<br />

Mr. Betts is the Division Director <strong>of</strong> the Children, Family<br />

and Community Services Division <strong>of</strong> the Department <strong>of</strong> Alcohol<br />

& Drug Services. He also serves as the Department’s<br />

Compliance Officer, HIPAA Security Officer and Privacy<br />

Officer.<br />

LOCATION:<br />

The Masonic Center<br />

2500 Masonic Drive<br />

San Jose, CA 95125<br />

Register on line at:<br />

http://learningpartnership.elearning.network<strong>of</strong>care.org/<br />

10<br />

Tuesday, December 6, <strong>2011</strong><br />

9:00 am - 12:00 pm<br />

PRESENTER: NEVSA FLIGOR, JD<br />

Deputy <strong>County</strong> Counsel<br />

Ms. Fligor is the attorney for the <strong>County</strong> <strong>of</strong> <strong>Santa</strong> <strong>Clara</strong>’s<br />

Department <strong>of</strong> Alcohol and Drug Services (DADS). She obtained<br />

her law degree from Georgetown University Law<br />

Center in 2000.


A Common Sense Approach to<br />

Compliance<br />

DESCRIPTION<br />

Substance abuse pr<strong>of</strong>essionals have to contend with a host <strong>of</strong> federal, state, and local<br />

laws and regulations. Understanding and complying with these laws and regulations<br />

can be very confusing and overwhelming. Failure to comply with these laws<br />

and regulations can lead to civil and criminal penalties, so it is important that employees<br />

pay serious attention to matters related to compliance. This workshop attempts<br />

to simplify some <strong>of</strong> these laws and regulations and to provide guidelines on<br />

how agencies and individuals can minimize their risk.<br />

OBJECTIVES<br />

Participants will leave with a better understanding <strong>of</strong>:<br />

Which areas are covered by compliance<br />

Why compliance is important<br />

How to identify areas <strong>of</strong> risk<br />

How to minimize personal risk and risk to their agency<br />

What protocols to follow when concerns about compliance arise<br />

PRESENTER<br />

Tuesday,<br />

September 27, <strong>2011</strong><br />

1:30pm-3:30pm<br />

(registration starts at 1:00pm)<br />

STEPHEN BETTS, MS, is the Division Director <strong>of</strong> the Children,<br />

Family and Community Services Division <strong>of</strong> the DADS. He also<br />

serves as the Department’s Compliance Officer, HIPAA Security<br />

Officer and Privacy Officer.<br />

Register on-line at http://learningpartnership.elearning.network<strong>of</strong>care.org/<br />

11<br />

Location:<br />

Masonic Center,<br />

2500 Masonic Dr.<br />

San Jose, CA<br />

95125<br />

Tuesday,<br />

December 6, <strong>2011</strong><br />

1:30pm-3:30pm<br />

(registration starts at 1:00pm)


Client Directed, Outcome<br />

Informed Treatment<br />

DESCRIPTION: This introductory course should be taken by all counselors new to DADS.<br />

DADS’ commitment to individualized treatment is supported by the practice <strong>of</strong> a Client Directed Outcome<br />

Informed (CDOI) treatment philosophy. DADS has chosen to use the Outcome Rating Scale<br />

(ORS) and the Session Rating Scale (SRS) for treatment outcomes measurement. All treatment<br />

sites in the DADS adult system use the ORS and SRS tools with all clients regularly, throughout the<br />

treatment episode.<br />

Participants in this training will learn what makes up the “Client Directed” part <strong>of</strong> CDOI: the Common<br />

Factors in treatment success, the components <strong>of</strong> the Treatment Alliance, the value <strong>of</strong> a “culture <strong>of</strong><br />

feedback” with clients, and what Change Data tells us. Participants will also learn the “Outcome Informed”<br />

part <strong>of</strong> CDOI, namely the ORS and the SRS: what they measure and their uses, administering<br />

and scoring the ORS and SRS, using outcomes feedback to develop clinical expertise, using<br />

the ORS and SRS in treatment, and the role <strong>of</strong> the ORS and SRS in clinical quality improvement.<br />

OBJECTIVES<br />

1. Understand the Client Directed and Outcome Informed components <strong>of</strong> CDOI practice and<br />

how they support DADS individualized treatment philosophy.<br />

2. Learn how to administer and score the ORS and SRS, and the basic use <strong>of</strong> the ASIST s<strong>of</strong>tware<br />

program.<br />

3. Learn the basic uses <strong>of</strong> ORS and SRS data for treatment and pr<strong>of</strong>essional improvement.<br />

PRESENTER<br />

Michael Hutchinson, MFT<br />

Clinical Standards Coordinator<br />

SCVHHS Dept. <strong>of</strong> Alcohol and Drug Services<br />

METHOD<br />

PowerPoint presentation, handouts, video demonstrations, question<br />

and answer, and discussion.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

DATE: THURSDAY, SEPT. 29, <strong>2011</strong> TIME: 9:00AM-12:00PM<br />

LOCATION: THE LEARNING PARTNERSHIP<br />

1075 EAST SANTA CLARA STREET SAN JOSE, CA, 95116<br />

12


Clinical Review for<br />

Internal Certification<br />

OBJECTIVES<br />

After attending this workshop, participants will be able to:<br />

1. Demonstrate increased knowledge <strong>of</strong> ASAM PPC 2R<br />

2. Demonstrate increased knowledge <strong>of</strong> DADS Best Practices<br />

3. Demonstrate increased knowledge <strong>of</strong> Prohaska’s Stages <strong>of</strong> Change<br />

AGENDA<br />

1. What is ASAM PPC 2R, and why is it so important in DADS ASOC?<br />

2. What are DADS Best Practices?<br />

3. How are Prohaska’s Stages <strong>of</strong> Change used in treatment in DADS ?<br />

4. Review <strong>of</strong> information for DADS Internal Certification/test given<br />

PRESENTERS<br />

DADS QI Staff<br />

The <strong>Learning</strong> Partnership<br />

1075 E. <strong>Santa</strong> <strong>Clara</strong> Street, 2nd Floor<br />

San Jose, CA 95116<br />

(408) 792-3900<br />

The field <strong>of</strong> Alcohol and Other Drug Treatment is rapidly<br />

moving towards required certification <strong>of</strong> all counselors. In<br />

addition to the standard core competency areas in certification<br />

programs, DADS expects counselors to be pr<strong>of</strong>icient in<br />

“ASAM PPC 2R”, “Stages <strong>of</strong> Change” and “DADS Best Practice<br />

Standards”. In order to help prepare counselors in<br />

DADS Adult System <strong>of</strong> Care (ASOC), a review training is<br />

<strong>of</strong>fered on these important topics. The class will be lecture/discussion<br />

format, with plenty <strong>of</strong> time for questions<br />

and answers.<br />

Thursday, September 29, <strong>2011</strong><br />

13<br />

1:30pm-3:30pm


Dual Relationships<br />

Tuesday, October 4, <strong>2011</strong><br />

10:00 am –12:00 pm<br />

DESCRIPTION<br />

Sometimes it can be confusing to know when a dual relationship issue is manifesting<br />

itself. This workshop will help identify when this might be occurring. Topics to be<br />

covered include the review <strong>of</strong> DADS policy on dual relationships and defining sponsor/sponsee<br />

exploitative relationships.<br />

Participants will gain understanding about DADS’ Dual Relationship Policy and<br />

learn how to set boundaries and avoid dual relationships with clients. Through vignettes<br />

and small group exercises, attendees will practice making decisions related to<br />

dual relationships.<br />

AGENDA<br />

Review Policy/Define “Exploitative”<br />

Discussion and examples related to policy<br />

Define Sponsor/Counselor relationships<br />

Brainstorming and questions<br />

Small Group work with vignettes<br />

Large Group discussion and questions<br />

Review <strong>of</strong> Information for DADS Internal Certification.<br />

Test will be given.<br />

Policy Review<br />

OBJECTIVES<br />

Participants will:<br />

1. Become knowledgeable about DADS’ Dual<br />

Relationships Policy<br />

2. Learn how to set boundaries and avoid dual<br />

relationships with clients at their agency<br />

3. Experience decision making related to dual<br />

relationships using vignettes<br />

PRESENTER:<br />

Cheryl Berman, Ph.D., Sr. Program Manager, Adult Outpatient Services, has a PhD in Clinical Psychology<br />

(Pacific Graduate School <strong>of</strong> Psychology, 1994) and is a licensed MFT. She has over 25 years <strong>of</strong><br />

experience in the field <strong>of</strong> substance abuse treatment. Dr. Berman implemented the first women’s<br />

poly-drug abuse treatment program in <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> in 1979. She currently works at the <strong>Santa</strong><br />

<strong>Clara</strong> <strong>County</strong> Department <strong>of</strong> Alcohol and Drug Services as a Sr. Program Manager overseeing adult<br />

residential and outpatient treatment services. In addition, she has been in private practice since 1990.<br />

14<br />

San Jose Masonic Center<br />

2500 Masonic Drive<br />

San Jose, CA 95125


OBJECTIVES<br />

1. To gain knowledge about the scope and<br />

philosophy <strong>of</strong> DADS Adult System <strong>of</strong> Care<br />

(ASOC)<br />

2. To understand the processes unique to DADS<br />

Adult System <strong>of</strong> Care (ASOC)<br />

3. To get to know the QI Team and the many<br />

meetings and committees that are available<br />

PRESENTERS: DADS QUALITY IMPROVEMENT STAFF<br />

Deandra Baumgartner, CADC began her career in Drug and Alcohol<br />

Treatment in 1990 as a counselor at CAPS Residential Program,<br />

where she worked for nine years. She became the DADS Lead for the<br />

Criminal Justice Division, which provided assessment services for clients<br />

receiving treatment. She joined QI in 2006. One <strong>of</strong> her primary<br />

tasks is monitoring Outpatient Utilization, which keeps the ASOC our<br />

system running smoothly.<br />

Pauline Casper, MS, CADC II, has worked in the field <strong>of</strong> Alcohol and<br />

Drug Services for 14 years as a counselor and Clinical Supervisor.<br />

She is currently a QI Coordinator for DADS with a special interest in<br />

providing improved clinical services to repeat clients. In addition, she<br />

has been teaching aspiring CAADAC counselors in the Alcohol and<br />

Drug Studies Program at San Jose City College for 10 years.<br />

Linh Hong, MSW, QIC II received her Masters <strong>of</strong> Social Work degree at<br />

UCLA and is a licensed Social Worker. She has worked at DADS for<br />

over 5 years and was previously the Clinical Lead at the Central Outpatient<br />

Treatment Program. Linh has over 16 years <strong>of</strong> experience working<br />

with clients <strong>of</strong> all ages and with issues including mental health, substance<br />

abuse, domestic abuse, and developmental disabilities.<br />

Jim Horrigan, BS has worked in the Drug and Alcohol Treatment field<br />

for over 20 years. His experience spans from working in residential<br />

treatment in 1990, to being the first lead at Gateway in 1996 and then<br />

to QI in1998. His expertise is coordinating DADS services with the<br />

criminal justice system.<br />

Edith Sona, MPH came to the United States from Cameroon, Africa in<br />

1985. She began working for DADS QI in 1997, and helped create the<br />

DADS System <strong>of</strong> Care. Edith oversees THU referrals and placements<br />

and plays a vital role in coordinating treatment for clients in the Dependency<br />

Court System.<br />

DADS Adult System <strong>of</strong><br />

Care (ASOC) Orientation<br />

Quality Improvement (QI) staff will give an overview <strong>of</strong> the DADS<br />

Adult System <strong>of</strong> Care (ASOC). The variety <strong>of</strong> services within the<br />

ASOC continuum <strong>of</strong> care will be discussed.<br />

15<br />

AGENDA<br />

1. Adult System <strong>of</strong> Care (ASOC) Philosophy<br />

2. Accessing Services and the Continuum <strong>of</strong> Care<br />

3. Adult System <strong>of</strong> Care (ASOC) Processes<br />

4. Introduction to the Quality Improvement (QI) Team<br />

5. Staff Trainings and Meetings<br />

6. DADS Interface with other <strong>County</strong> Agencies<br />

7. Ancillary Services<br />

8. Review <strong>of</strong> information for DADS Internal Certification.<br />

Test will be given.<br />

THURSDAY<br />

OCTOBER 6, <strong>2011</strong><br />

10:00am—12:00pm<br />

The <strong>Learning</strong> Partnership<br />

Training Center<br />

1075 E. <strong>Santa</strong> <strong>Clara</strong> St.<br />

San Jose, CA 95116<br />

(408) 792-3900


Psychopharmacology Update <strong>2011</strong><br />

SAN JOSE MASONIC CENTER<br />

2500 MASONIC DRIVE<br />

SAN JOSE, CA 95125<br />

An update on current medications used<br />

in psychiatry & addiction medicine and a<br />

refresher on addiction science!!!<br />

with<br />

Mark Stanford, Ph.D<br />

Ali Alkoraishi, M.D.<br />

SEMINAR DESCRIPTION:<br />

From Oxycontin and cocaine to sex & lies, video gaming and gambling, the spectrum <strong>of</strong> human addictions is<br />

vast. But in neuroscience, they all boil down to pretty much the same thing - addiction is all about the dopamine.<br />

The pleasure, pain and devilish problem <strong>of</strong> control are simply the detritus left by waves <strong>of</strong> this little<br />

molecule surging and retreating deep in the brain. Research now shows that addiction requires two things.<br />

First is a genetic vulnerability, whose variables may include the quantity <strong>of</strong> dopamine receptors in the brain:<br />

Too few receptors and taking the drug is not particularly memorable, too many and it is actually unpleasant.<br />

Second, repeated assaults to the spectrum <strong>of</strong> circuits regulated by dopamine, involving motivation, expectation,<br />

memory and learning, among many others, appear to fundamentally alter the brain’s workings. This<br />

seminar will present an update on medications used for mental health. As a result <strong>of</strong> this presentation, participants<br />

will better understand the rationale for various medicines used in psychiatry & addictions treatment.<br />

GOALS OF THE SEMINAR: As a result <strong>of</strong> attending this workshop, attendees will:<br />

increase awareness <strong>of</strong> how different drugs act on the nervous system, the nature <strong>of</strong> compulsive addictive disorders<br />

and the rationale for the use <strong>of</strong> medications in addictions treatment,<br />

increase understanding <strong>of</strong> the treatment foundations for psychiatric illness & the medications used in psychiatry.<br />

PRESENTERS:<br />

Ali Alkoraishi, M.D. is the Medical Director for the <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> Department <strong>of</strong> Alcohol & Drug Services. He is<br />

also the Medical Director in Behavioral Health Services for the Catholic Charities agency. Dr. Alkoraishi is a psychiatric<br />

consultant on the use <strong>of</strong> the newest medications for the treatment <strong>of</strong> mental illness and dual diagnosis and has a specialty<br />

in child psychiatry. Dr. Alkoraishi has been teaching, consulting & practicing psychiatric medicine for twenty-five years.<br />

Mark Stanford, Ph.D. is the Division Director <strong>of</strong> the <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> Department <strong>of</strong> Alcohol & Drug Services Addiction<br />

Medicine Division. He is also a clinical research educator in the behavioral neurosciences with a specialty in psychopharmacology.<br />

Dr. Stanford is an Associate Pr<strong>of</strong>essor in psychopharmacology at Cal State University East Bay and<br />

UC Berkeley Extension, and a lecturer at Stanford University Department <strong>of</strong> Family and Community Medicine and is the<br />

author <strong>of</strong> the textbook, Foundations In Behavioral Pharmacology: An Introduction to the Neuroscience <strong>of</strong> Drug Addiction<br />

and Mental Disorders.<br />

16<br />

DATE: Tuesday, OCTOBER 11, <strong>2011</strong><br />

TIME: 9:00 AM – 4:00 PM<br />

Registration online at :<br />

http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org


WORKING WITH<br />

CLIENTS FROM<br />

THE MIDDLE<br />

Cultural Issues in the Middle Eastern Population<br />

With Ali Alkoraishi, M.D.<br />

WORKSHOP DESCRIPTION<br />

This presentation will feature cultural and family dynamic issues <strong>of</strong> the Middle East in a non-political format.<br />

Some <strong>of</strong> the areas to be covered include religion, marriage, and socio-economic issues as well as a review <strong>of</strong><br />

individual conflicts including psychological and psychiatric presentation <strong>of</strong> mental illness from a cultural perspective<br />

and the various attitudes about treatment.<br />

GOALS OF THE WORKSHOP<br />

� To learn about the various cultural aspects <strong>of</strong> Middle Eastern people.<br />

� To gain an enhanced understanding <strong>of</strong> the various conflicts experienced by the Mid East populace<br />

� To increase an overall cultural awareness <strong>of</strong> persons from the Middle East, their customs, concerns and<br />

attitudes toward treatment.<br />

PRESENTER<br />

Ali Alkoraishi, M.D. is the Medical Director and a psychiatric consultant for the <strong>Santa</strong> <strong>Clara</strong><br />

<strong>County</strong> Department <strong>of</strong> Alcohol & Drug Services. He is also the Medical Director in Behavioral<br />

Health Services for the Catholic Charities agency. Dr. Alkoraishi is a psychiatric consultant<br />

on the use <strong>of</strong> the newest medications for the treatment <strong>of</strong> mental illness and dual diagnosis<br />

and has a specialty in child psychiatry. Dr. Alkoraishi has been teaching, consulting and practicing<br />

psychiatric medicine for twenty-five years. Dr. Alkoraishi was born in Iraq, his native<br />

language is Arabic, immigrated to the USA over 3 decades ago.<br />

17<br />

EAST<br />

WHEN: Tuesday, October 18, <strong>2011</strong> – 9AM to 12PM<br />

WHERE: San Jose Masonic Center<br />

2500 Masonic Drive<br />

San Jose, CA 95125<br />

Register on-line at http://learningpartnership.elearning.network<strong>of</strong>care.org/


Addiction Basics: What<br />

Non-Specialists Need to Know<br />

OBJECTIVES<br />

1. Discuss the disease process<br />

<strong>of</strong> addiction<br />

2. Provide a cultural, political<br />

and historical context for<br />

the disease <strong>of</strong> addiction<br />

3. Review recent research<br />

findings on alcohol and<br />

other common drugs <strong>of</strong><br />

abuse and chemical dependency<br />

treatment<br />

4. Discuss how and why substance<br />

use and addiction<br />

impact special populations<br />

in society such as families,<br />

youth, pregnant women,<br />

the elderly people <strong>of</strong> color<br />

and others<br />

5. Provide resources and approaches<br />

for those interacting<br />

with substance<br />

abusers<br />

WORKSHOP DESCRIPTION<br />

The disease <strong>of</strong> addiction is not always recognizable in someone’s life.<br />

Because people <strong>of</strong>ten hide (or attempt to) hide a problem with alcohol or<br />

other drugs, it is important to understand the disease <strong>of</strong> addiction and its<br />

manifestations.<br />

This class is designed for those working with addicts and alcoholics in<br />

settings other than chemical dependency treatment programs. It is<br />

aimed at the non-specialist who works with or interacts with the substance-abusing<br />

population and wishes to understand the context within<br />

which these issues are addressed today.<br />

This training will describe briefly the historical trends in substance abuse<br />

treatment, provide an overview <strong>of</strong> the disease concept, current research<br />

findings on chemical dependency, and equip participants to better interact<br />

with and support persons affected by substance abuse and addiction.<br />

REGISTER ON LINE AT :http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

PRESENTER:<br />

Amy Brinkman, MA, MPH,<br />

CADCII, has worked in the field <strong>of</strong> substance abuse/addiction since 1986, and for the<br />

Department <strong>of</strong> Alcohol and Drug Services (DADS) and its contractors for 18 years. She has<br />

been a counselor, educator, program developer and manager in many types <strong>of</strong> addiction<br />

treatment programs. She currently is the Director <strong>of</strong> the DADS <strong>Learning</strong> <strong>Institute</strong> and a<br />

Prevention Specialist for DADS Children, Family and Com-munity Services division.<br />

DOWNTOWN TRAINING CENTER<br />

1075 E. SANTA CLARA STREET<br />

SAN JOSE, CA 95116<br />

FOR MORE INFORMATION CONTACT<br />

THE LEARNING PARTNERSHIP<br />

408-792-3900<br />

18<br />

THURSDAY<br />

OCTOBER 27, <strong>2011</strong><br />

1:30PM-4:30PM


DADS Unicare<br />

Data Essentials<br />

DESCRIPTION<br />

Why is data so important? How does it help me do my job? What<br />

are the requirements for State, Federal and other funding sources?<br />

This training addresses data entry into the management information<br />

system UniCare, used by DADS. The course is specifically targeted to<br />

clinicians and clerical staff. This training will include an overview <strong>of</strong><br />

the DADS-specific Data Entry Forms. We will focus on filling out the<br />

forms, definitions <strong>of</strong> the data elements entered on the forms and why<br />

the data is important. The forms covered are: Registration, Admission,<br />

Services Rendered Document and Discharge. We will cover how<br />

this data is used in our system and also key problematic items. We<br />

will also discuss the importance <strong>of</strong> running reports to allow the treatment<br />

sites to monitor their own data entry and to better understand<br />

their client load and flow. Reports including admissions, discharges,<br />

length <strong>of</strong> stay and caseload information will be discussed.<br />

Tuesday, November 1, <strong>2011</strong><br />

9:00am-12:00pm<br />

19<br />

Overview <strong>of</strong> UniCare<br />

and its “Tree<br />

Structure”<br />

DADS Data Entry Forms<br />

Reports--how they are<br />

used<br />

Review <strong>of</strong> information<br />

for DADS Internal<br />

Certification! Test<br />

will be distributed.<br />

<strong>Learning</strong> Partnership<br />

1075 E . <strong>Santa</strong> <strong>Clara</strong> St.<br />

2nd FL<br />

San Jose, CA 95116<br />

REGISTER ON LINE AT : http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org


MHD Learn ing P artn ershi p pres en ts:<br />

Communi cable Di seases<br />

Monday,<br />

November 7, <strong>2011</strong><br />

9:00am-12:00pm<br />

TRAINING LOCATION:<br />

MASONIC CENTER<br />

2500 MASONIC DRIVE<br />

SAN JOSE, CA,<br />

95125<br />

SPONSORED<br />

BY:<br />

The SCVHHS<br />

Department<br />

<strong>of</strong> Alcohol and<br />

Drug Services<br />

<strong>Learning</strong> <strong>Institute</strong><br />

408-792-3900<br />

COMMUNICABLE<br />

DISEASES<br />

DESCRIPTION<br />

Substance abusers are at increased risk for communicable diseases due to their<br />

weakened immune systems, limited self-care and their tendency to associate with<br />

high risk people and places. This workshop will illustrate how substance abusers<br />

are vulnerable to HIV, TB and Hepatitis, explain what educational information<br />

clients need to know and provide examples <strong>of</strong> effective interventions.<br />

The HIV Intervention Project (HIP) nurse will discuss the findings from 16 years<br />

<strong>of</strong> testing DADS clients, provide attendees with a communicable disease curriculum<br />

for use with clients, and instruct staff on HIV, TB and Hepatitis as related to<br />

substance abusing clients. This workshop will provide practical approaches to<br />

intervening with clients regarding communicable disease. Local resources will be<br />

shared, and opportunities for questions and discussion will be provided.<br />

OBJECTIVES<br />

At the conclusion <strong>of</strong> this workshop, participants will:<br />

· Understand the diseases and the methods by which they are transmitted<br />

· Understand the treatment method for each <strong>of</strong> the presented diseases<br />

· Understand the importance <strong>of</strong> education, testing and prevention for DADS<br />

and its clients<br />

· Understand the work <strong>of</strong> the HIV Intervention Project (HIP) and how it<br />

intervenes with DADS clients.<br />

PRESENTER<br />

OR<br />

Anjanette DeVito, LVN<br />

has been a nurse with the<br />

HIV Intervention Project since 1995.<br />

She has spent most <strong>of</strong> her career working<br />

in HIV and AIDS prevention.<br />

Anjanette provides education, testing<br />

and referrals at various DADS treatment<br />

sites; she is the liaison to Gateway regarding<br />

new clients with TB issues<br />

at intake .<br />

20<br />

Tuesday,<br />

November 8, <strong>2011</strong><br />

9:00am-12:00pm


Walking the Tightrope<br />

<strong>of</strong> Pain Management and Addiction<br />

Masonic<br />

Center<br />

2500<br />

Masonic Dr<br />

San Jose, CA<br />

95125<br />

Friday,<br />

December 2, <strong>2011</strong><br />

9:00am - 4:30pm<br />

DESCRIPTION<br />

Healthcare and treatment providers are on the front line to accurately assess, intervene<br />

upon and develop appropriate treatment plans for the chemically impaired patient<br />

with a chronic pain condition. This can become more difficult when prescription<br />

drug abuse/addiction are present <strong>of</strong>ten because <strong>of</strong> a mismanaged chronic pain condition<br />

that may be either under treated or over treated or even misdiagnosed. Using<br />

a conservative 10% estimate, research shows that over 10 million chronic pain sufferers<br />

experience substance use disorders. Therefore, a major focus <strong>of</strong> this workshop<br />

will center on identification and effective intervention and treatment <strong>of</strong> prescription<br />

drug abuse for chronic pain patients.<br />

AGENDA<br />

Overview <strong>of</strong> Roadblocks….<br />

Defining Pain & Looking<br />

for Red Flags....<br />

Denial Patterns<br />

Using a multidisciplinary<br />

approach....<br />

Q & A<br />

PRESENTER:<br />

Dr. Grinstead is the Clinical Director <strong>of</strong> Training and Consultation for the Gorski-<br />

CENAPS ® Corporation. He is also an author and internationally recognized expert<br />

in preventing relapse related to chronic pain disorders and is the developer <strong>of</strong> the<br />

Addiction-Free Pain Management® System (please visit www.addiction-free.com<br />

for more information). He has been working with pain management, chemical addictive<br />

disorders, eating addiction and coexisting mental and personality disorders for<br />

over twenty-seven years. Dr. Grinstead has a Bachelors Degree in Behavioral Science,<br />

a Masters Degree in Counseling Psychology and a Doctorate in Addictive<br />

Disorders. He is a Licensed Marriage and Family Therapist, (LMFT) a California<br />

Certified Alcohol and Drug Counselor (CADC-II), and an Advanced Relapse Prevention<br />

Specialist (ACRPS). He was on the faculty <strong>of</strong> UC <strong>Santa</strong> Cruz Extension Alcohol<br />

and Drug Studies Program and also taught at <strong>Santa</strong> <strong>Clara</strong> University, UC<br />

Berkeley Extension and Stanford University Medical School. He is currently on the<br />

faculty <strong>of</strong> University <strong>of</strong> Utah’s School on Alcoholism and Other Drug Dependencies.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

21<br />

OBJECTIVES<br />

Identify Red Flags that indicate<br />

that clients are using their prescription<br />

medication problematically and<br />

learn simple interventions to address<br />

those problems.<br />

Identify the twelve (12) denial patterns<br />

employed by clients<br />

Understand and explain the unique<br />

needs and obstacles confronting patients<br />

and their families who are living<br />

chronic pain and other conditions<br />

Educate their clients about the five (5)<br />

types <strong>of</strong> pain and the importance <strong>of</strong><br />

developing a multidisciplinary treatment<br />

plan to manage their pain.


Trainings sponsored by<br />

Department <strong>of</strong> Alcohol &<br />

Drug Services<br />

22


Presenter:<br />

April J. Showers, MA<br />

Certified by DADS as a 3 Principles<br />

Community Practitioner, she has dedicated<br />

herself to providing services to<br />

children and parents since 1980. She<br />

has provided principles based services<br />

in diverse settings including women<br />

residential substance abuse treatment<br />

programs, schools, domestic violence<br />

programs, homeless shelters, and DUI<br />

programs. She also works as a substance<br />

abuse treatment counselor.<br />

Location:<br />

Masonic Temple<br />

2500 Masonic Drive<br />

San Jose, 95125<br />

Workshop Fee – $25<br />

(Fee waived for SCC employees,<br />

DADS providers and clients, students<br />

& veterans)<br />

Open to the public<br />

Pre-registration appreciated<br />

Contact:<br />

AJ Jaime<br />

3 Principles Services<br />

Depart <strong>of</strong> Alcohol & Drug Services<br />

976 Lenzen Ave., SJ, CA 95126<br />

408.792.5237<br />

Angelica.jaime@hhs.sccgov.org<br />

3 Principles Services Division presents:<br />

The Wisdom at Work Series:<br />

23<br />

August 12, <strong>2011</strong><br />

Registration 8:00 am – 8:30 am<br />

Workshop 8:30 am to 12:00pm<br />

Rush, Rush, Rush, …<br />

The Speed Trap!<br />

Has the increased demand in the workplace, in an era <strong>of</strong> downsizing, cost cutting and<br />

constant change, left you feeling stressed, tense and overwhelmed? Have you noticed that<br />

when you are feeling rushed and frantic, you make more mistakes, deal with others<br />

poorly, experience burnout, and lose the ability to think clearly, creatively and intelligently?<br />

Discover the 3 Principles and how this understanding can help us gain access to<br />

our own common sense, wisdom and creativity even in times <strong>of</strong> crisis and<br />

change. As a result, we wake up our potential to manage our time at a sane<br />

pace and use our creative thinking to meet the challenges at work and home<br />

with more ease and less struggle.<br />

Agenda:<br />

The 3 principles underlying our human experience and behavior<br />

Thought recognition – stress or clarity<br />

Making choices from a calm, present and connected state<br />

The connection between state <strong>of</strong> mind and job performance<br />

<strong>Learning</strong> Objectives: Be able to:<br />

Recognize the source <strong>of</strong> overwhelm and how it is created when we are<br />

under pressure<br />

Describe the relationship between thought, feeling and behavior<br />

Explain how our productivity and job satisfaction can increase when we<br />

gain insight into the “understanding” <strong>of</strong> the 3 Principles<br />

Teaching Methods:<br />

The teaching is accomplished through interactive discussions, large and small<br />

group discussions, dyads and a focused exploration <strong>of</strong> the 3 Principles<br />

Who should attend?<br />

Clinicians, service providers, administrators, managers, supervisors, employers,<br />

employees, parents, teachers and all those wanting to create a dynamic and<br />

productive work experience with compassion, respect and results that trans-


Presenter:<br />

Joe Gonzales<br />

is an intern and trainer <strong>of</strong> the 3PSD. He facilitates<br />

the Friday Community class and has built<br />

a community <strong>of</strong> online 3 Principles based<br />

groups. Joe is currently working on a Principlebased<br />

addiction DVD with Dr. Mark Howard,<br />

which will be available September <strong>2011</strong>. He is<br />

pursuing his CAADC certification at SJC College.<br />

Marian Brown, B.S.W.<br />

received her Bachelor <strong>of</strong> Social Work degree<br />

from SJSU in 2005 and then joined the case<br />

management team at Julian Street Inn. In 2007,<br />

Marian enrolled in the 3 Principles certification<br />

program after observing the benefits <strong>of</strong> the<br />

Principles had on residents <strong>of</strong> the shelter. She<br />

continues to facilitate weekly classes at Julian<br />

St. Inn.<br />

Ann Baldasseroni, R.N.<br />

retired from the nursing pr<strong>of</strong>ession after 41<br />

years, has been attending 3PSD classes for 5<br />

years, and is currently an intern <strong>of</strong> this the<br />

3PSD cert. program. She has facilitated a 3<br />

Principle drop-in class in San Francisco for the<br />

past 2 years and has experienced first hand the<br />

benefits <strong>of</strong> having an understanding <strong>of</strong> the 3<br />

Principles in her life.<br />

Location:<br />

Masonic Center<br />

2500 Masonic Drive<br />

San Jose, 95125<br />

Workshop Fee – $25<br />

(Fee waived for SCC employees,<br />

DADS providers and clients, students<br />

& veterans)<br />

Open to the public<br />

CE’s Contact AJ for information.<br />

Pre-registration appreciated<br />

Contact:<br />

AJ Jaime<br />

3 Principles Services<br />

Depart <strong>of</strong> Alcohol & Drug Services<br />

976 Lenzen Ave., SJ, CA 95126<br />

408.792.5237<br />

Angelica.jaime@hhs.sccgov.org<br />

3 Principles Services Division presents<br />

The Wisdom at Work Series:<br />

Registration 8:00 am – 8:30 am<br />

Workshop 8:30 am to 12:00pm<br />

“Transcending Difficult Relationships at Work and in Life”<br />

24<br />

Friday, September 9, <strong>2011</strong><br />

Are you happy with your relationships? Do you have a “less than perfect” relationship<br />

with your boss, employee, co-worker or someone else? Is there someone that appears to push<br />

your buttons?<br />

Any <strong>of</strong> these situations can present challenges for us in our relationships with others.<br />

There is a simple and effective solution to making our relationships healthier<br />

and more positive for all involved. The solution is an awareness <strong>of</strong> 3 Principles<br />

operating in all <strong>of</strong> us that can greatly enhance all <strong>of</strong> our experiences. By understanding<br />

these 3 Principles, you will learn how everything you need to have better<br />

relationships in your life is already within you.<br />

Agenda:<br />

Identify challenging relationships in your life<br />

Explore what is really causing frustration<br />

Learn how to relate to others without getting upset<br />

<strong>Learning</strong> Objectives:<br />

Learn how an awareness <strong>of</strong> 3 Principles can improve the quality <strong>of</strong> relationships<br />

Experience more cohesive and beneficial outcomes with those with whom we<br />

interact.<br />

Understand where the true nature <strong>of</strong> our experience comes from<br />

Teaching Methods:<br />

The teaching is accomplished through interactive discussions, large and small<br />

group discussions, dyads and a focused exploration <strong>of</strong> the 3 Principles<br />

Who should attend?<br />

Clinicians, service providers, administrators, managers, supervisors, employers,<br />

employees, parents, teachers and all those wanting to create a dynamic and productive<br />

work experience with compassion, respect and results that transform the<br />

situation for all involved


Presenter:<br />

Mark Howard, Ph.D.<br />

is a national training consultant who<br />

has conducted “principle based training”<br />

for the past 32 years in a variety <strong>of</strong><br />

settings. Dr. Howard is currently a<br />

consultant to DADS. He provides<br />

training in the applications <strong>of</strong> the principles<br />

for all pr<strong>of</strong>essionals including<br />

trainings for the DADS trainers.<br />

Dr. Howard is a licensed psychologist<br />

with a private practice in San Mateo,<br />

CA.<br />

Location:<br />

Masonic Center<br />

2500 Masonic Drive<br />

San Jose, 95125<br />

Workshop Fee – $25<br />

(Fee waived for SCC employees,<br />

DADS providers and clients, students<br />

& veterans)<br />

Open to the public<br />

CE’s Contact AJ for information.<br />

Pre-registration appreciated<br />

Contact:<br />

AJ Jaime<br />

3 Principles Services<br />

Depart <strong>of</strong> Alcohol & Drug Services<br />

Depart. Alcohol & Drug Services<br />

976 Lenzen Ave., SJ, CA 95126<br />

408.792.5237<br />

Angelica.jaime@hhs.sccgov.org<br />

3 Principles Services Division<br />

presents<br />

The Wisdom at Work Series:<br />

Registration 8:00 am – 8:30 am<br />

Workshop 8:30 am to 12:00pm<br />

―Transcending the Addiction Problem<br />

& Finding True Recovery‖<br />

25<br />

October 14, <strong>2011</strong><br />

Given the level <strong>of</strong> consciousness in the world today, it is easy to understand that<br />

anyone is vulnerable to an addiction problem. You name it: shopping, gambling,<br />

nicotine, food, alcohol or drugs can lead a person to becoming addicted.<br />

All it takes is for someone to believe that engaging in these behaviors leads<br />

them to a better feeling state. The discovery <strong>of</strong> the 3 Principles <strong>of</strong> Mind,<br />

Thought, and Consciousness has provided us with a new understanding in addiction<br />

and recovery.<br />

The goal <strong>of</strong> this training is to enable participants to realize the innate potential<br />

that all human beings have for healthy psychological functioning. As a result <strong>of</strong><br />

understanding these principles, people can recognize that it is their well-being<br />

that allows them to live in the contentment they are seeking.<br />

Agenda:<br />

Vulnerabilities: How anyone is vulnerable to experiencing addiction problems<br />

Recovery through a realization <strong>of</strong> the principles <strong>of</strong> Mind, Thought and<br />

Consciousness<br />

Innate healthy mental functioning - an antidote to addiction<br />

<strong>Learning</strong> Objectives:<br />

Identify the 3 Principles as an alternative and effective understanding about<br />

addiction<br />

Recognize that recovery does not depend on things outside <strong>of</strong> ourselves<br />

Discover the “understanding” <strong>of</strong> the Principles as the change agent for addictive<br />

behavior<br />

Teaching Methods:<br />

The teaching is accomplished through interactive discussions, large and small<br />

group discussions, dyads and a focused exploration <strong>of</strong> the 3 Principles<br />

Who should attend?<br />

Clinicians, service providers, administrators, managers, supervisors, employers,<br />

employees, parents, teachers and all those wanting to create a dynamic and productive<br />

work experience with compassion, respect and results that transform the<br />

situation for all involved .


Presenter:<br />

A z r a S i m o n e t t i , B . A . ,<br />

M . E d . is a certified trainer who<br />

teaches the 3 Principles model in <strong>Santa</strong><br />

<strong>Clara</strong> <strong>County</strong> correctional facilities as<br />

well as homeless shelters, schools, rehabilitation<br />

centers and parenting groups.<br />

She has facilitated extended seminars<br />

for teachers, parents, and students,<br />

managers administrators as well as for<br />

the general public.<br />

Location:<br />

Masonic Center<br />

2500 Masonic Drive<br />

San Jose, 95125<br />

Workshop Fee – $25<br />

(Fee waived for SCC employees, DADS<br />

providers and clients, students & veterans)<br />

Open to the public<br />

CE’s. Contact AJ for information.<br />

Pre-registration appreciated<br />

Contact:<br />

AJ Jaime<br />

3 Principles Services<br />

Depart <strong>of</strong> Alcohol & Drug Services<br />

976 Lenzen Ave., SJ, CA 95126<br />

408.792.5237<br />

Angelica.jaime@hhs.sccgov.org<br />

3 Principles Services Division<br />

presents<br />

The Wisdom at Work Series:<br />

Registration 8:00 am – 8:30 am<br />

Workshop 8:30 am to 12:00pm<br />

“Resentment: A Workplace Sabotage!”<br />

December 9, <strong>2011</strong><br />

Pr<strong>of</strong>essional Performance Enhancement Series—Part I<br />

Have you ever experienced resentment in the workplace? Very <strong>of</strong>ten in our working<br />

experience resentments build up. These resentments can dramatically impact<br />

our daily performance and our ability to effectively work with others. Not understanding<br />

resentment, how we create it and how we can let it go can make us<br />

vulnerable to stress, overwhelm and physical and mental exhaustion. It can have<br />

a serious negative impact in our working relationships with our clients and/or<br />

patients and ultimately even impact our ability to advance in our chosen careers.<br />

An understanding <strong>of</strong> the three Principles <strong>of</strong> Mind, Thought, and Consciousness can<br />

provide us with new and pr<strong>of</strong>ound insights as to how and why we innocently<br />

hold on to things such as resentments, and how letting go can be one <strong>of</strong> the most<br />

powerful things we will ever do.<br />

Agenda:<br />

Causes <strong>of</strong> resentment and its impact on work performance<br />

Clearing the air<br />

The effect <strong>of</strong> workplace resentment on our clients/patients<br />

The 3 Principles <strong>of</strong> Mind, Thought and Consciousness<br />

<strong>Learning</strong> Objectives: Be able to<br />

Describe a new understanding <strong>of</strong> how resentment is created via the 3 Principles<br />

Describe the role Thought plays in sabotaging or supporting a successful work<br />

environment<br />

Experience healthier relationships in the workplace with coworkers and clients<br />

Teaching Methods:<br />

The teaching is accomplished through interactive discussions, large and small<br />

group discussions, dyads and a focused exploration <strong>of</strong> the 3 Principles<br />

Who Should Attend?<br />

Clinicians, service providers, administrators, managers, supervisors, employers,<br />

employees, parents, and all those wanting to create a dynamic and productive<br />

work experience with compassion, respect and results that transform the situation<br />

for all involved<br />

26


Presenter:<br />

Catherine Casey, M.A. Clinical<br />

Psychology, is an international training<br />

consultant who has conducted<br />

“principle based” training for the past<br />

16 years in a variety <strong>of</strong> settings. More<br />

recently, Catherine has been teaching<br />

in the corporate world. Topics include:<br />

Leadership, Work Life Balance,<br />

Resiliency in the Workplace, Performing<br />

at Optimum Levels, and Delighting<br />

the Customer. Catherine also<br />

has a passion for teaching the 3 Principles<br />

to inmates in the <strong>Santa</strong> <strong>Clara</strong><br />

<strong>County</strong> Department <strong>of</strong> Corrections.<br />

Location:<br />

Masonic Center<br />

2500 Masonic Drive<br />

San Jose, 95125<br />

Workshop Fees – $25<br />

(Fee waived for SCC employees,<br />

DADS & Mental Health providers<br />

and clients, students & veterans)<br />

Open to the public<br />

CE’s Contact AJ for information.<br />

Pre-registration appreciated<br />

Contact:<br />

AJ Jaime<br />

3 Principles Services<br />

Depart <strong>of</strong> Alcohol & Drug Services<br />

976 Lenzen Ave., SJ, CA 95126<br />

408.792.5237<br />

Angelica.jaime@hhs.sccgov.org<br />

27<br />

3 Principles Services Division<br />

presents<br />

The Wisdom at Work Series:<br />

Registration 8:00 am – 8:30 am<br />

Workshop 8:30 am to 12:00pm<br />

“Mental Multi-Tasking: Friend or Foe”<br />

January 13, 2012<br />

Do you feel overwhelmed by all you are asked to do at work? Do you lose track <strong>of</strong> your important<br />

papers and files or miss deadlines and meetings? Do you find it difficult to take on the non<br />

routine tasks that mean the difference between just coping with your day-to-day work and<br />

being able to make changes to improve things? Does thinking about all you have to do make<br />

you short tempered and keep you awake at night?<br />

At one time multi-tasking seemed to be a good idea. It kept us constantly busy, filled<br />

with tons <strong>of</strong> information. Multi-tasking gave us the illusion <strong>of</strong> being in control or<br />

on top <strong>of</strong> things. What researchers are finding is that this constant state <strong>of</strong> mental<br />

multi-tasking decreases productivity and actually causes burnout and forgetfulness.<br />

With the understanding <strong>of</strong> the Principles <strong>of</strong> Mind, Thought and Consciousness we<br />

gain a new behind the scenes perspective <strong>of</strong> how our mind really works. This allows<br />

us to realize that we are actually more efficient and effective without the illusion<br />

<strong>of</strong> multi-tasking, both in our work and personal life.<br />

Agenda:<br />

Pr<strong>of</strong>essional Performance Enhancement Series—Part II<br />

- Multi-tasking: What do we think it gets us<br />

- The power <strong>of</strong> a clear mind: Why it is always accessible<br />

- The Principles <strong>of</strong> Mind, Thought and Consciousness<br />

- Why work can be effortless regardless <strong>of</strong> our circumstances<br />

<strong>Learning</strong> Objectives: Be able to:<br />

- Explain that our moment to moment experience <strong>of</strong> any situation is coming from the 3<br />

Principles Recognize the mechanism that lets us know when we ourselves, our coworkers<br />

or our clients and/or patients are in overwhelm<br />

- Articulate the myth <strong>of</strong> multi-tasking verses handling multiple tasks with less stress and<br />

more efficiency<br />

Teaching Methods:<br />

The teaching is accomplished through interactive discussions, large and small group<br />

discussions, dyads and a focused exploration <strong>of</strong> the 3 Principles<br />

Who should attend?<br />

Clinicians, service providers, administrators, managers, supervisors, employers, employees,<br />

parents, teachers and all those wanting to create a dynamic and productive<br />

work experience with compassion, respect and results that transform the situation for<br />

all involved


Presenter:<br />

Christine Baucus, M.A. , is a Human<br />

Resources pr<strong>of</strong>essional with 25+ years <strong>of</strong><br />

operational and executive level experience.<br />

She has been a student <strong>of</strong> the 3 Principles<br />

since 1996 and is a certified practitioner.<br />

Christine is a principal at Baucus Associates,<br />

providing pr<strong>of</strong>essional human resources<br />

services to nonpr<strong>of</strong>its and is c<strong>of</strong>ounder<br />

<strong>of</strong> Transformative Research and<br />

Consulting – Stories and Stats – Truth and<br />

Pro<strong>of</strong>. She specializes in crisis intervention,<br />

leadership development, transformation,<br />

listening and laughing. It is her abiding<br />

fascination with paradox - thoughts contrary<br />

to perceived fact that may yet in actuality<br />

also be true - which sustains her lighthearted<br />

yet, admittedly wicked sense <strong>of</strong><br />

humor.<br />

Location:<br />

Masonic Center<br />

2500 Masonic Drive<br />

San Jose, 95125<br />

Workshop Fee – $25<br />

(Fee waived for SCC employees, DADS<br />

providers and clients, students & veterans)<br />

Open to the public<br />

CE’s Contact AJ for information.<br />

Pre-registration appreciated<br />

Contact:<br />

AJ Jaime<br />

3 Principles Services Division<br />

Depart Alcohol & Drug Services<br />

976 Lenzen Ave., SJ, CA 95126<br />

408.792.5237<br />

28<br />

3 Principles Services Division<br />

presents<br />

The Wisdom at Work Series:<br />

Registration 8:00 am – 8:30 am<br />

Workshop 8:30 am to 12:00pm<br />

“Crucial Conversations ”<br />

Creating Conversations that Bridge Gaps in the Workplace<br />

February 10 , 2012<br />

Do crucial conversations make you nervous or make you sweat? Crucial Conversations are<br />

those conversations that need to happen when we are confronted with difficult and<br />

emotional circumstances that need to be addressed; when delivering bad news to a<br />

client, when working as a team, or when dealing with family issues. Facing up to the<br />

situation will require the very best in us. Anytime emotions are high or you find<br />

yourself stuck, there is a crucial conversation that needs to happen.<br />

In this workshop, you will learn about the natural, human dynamics behind life,<br />

how crucial conversations are created, how this experience unfolds and how we can<br />

transform the challenging every day events <strong>of</strong> our lives into an experience that is<br />

both productive and rewarding. We will explore the path to and through the art <strong>of</strong><br />

understanding how to have crucial conversations with anyone in your life.<br />

Agenda:<br />

Pr<strong>of</strong>essional Performance Enhancement Series—Part III<br />

Recognizing when a crucial conversation is needed<br />

Making it safe to talk about almost anything with anyone<br />

Focusing on what really matters most<br />

Speaking neutrally not aggressively to get the results you need<br />

The Principles <strong>of</strong> Mind, Thought and Consciousness and how our experience is<br />

formed from moment to moment<br />

<strong>Learning</strong> Objectives: Be able to:<br />

Describe the benefit <strong>of</strong> rapport as a key element <strong>of</strong> any association Identify what<br />

can sabotage a crucial conversation<br />

Demonstrate how to hold a crucial conversation with anyone<br />

Teaching Methods:<br />

The teaching is accomplished through interactive discussions, large and small group<br />

discussions, dyads and a focused exploration <strong>of</strong> the 3 Principles<br />

Who should attend?<br />

Clinicians, service providers, administrators, managers, supervisors, employers, employees,<br />

parents, teachers and all those wanting to create a dynamic and productive<br />

work experience with compassion, respect and results that transform the situation for<br />

all involved


Presenter:<br />

Rachel Quilter has been a certified 3<br />

Principles facilitator since 2009. She has<br />

taught the 3 Principles at Inn Vision<br />

Women’s Shelter, presented to <strong>Santa</strong><br />

<strong>Clara</strong> <strong>County</strong> Social Services and has lead<br />

a series <strong>of</strong> workshops, <strong>of</strong>fered to the public,<br />

at her retreat center in Almaden Valley,<br />

Ca. She is currently teaching a class<br />

on the 3 Principles at Pathways, a substance<br />

abuse treatment program.<br />

Location:<br />

Masonic Center<br />

2500 Masonic Drive<br />

San Jose, 95125<br />

Workshop Fee – $25<br />

(Fee waived for SCC employees, DADS<br />

providers and clients, students & veterans)<br />

Open to the public<br />

CE’s Contact AJ for information.<br />

Pre-registration appreciated<br />

Contact:<br />

AJ Jaime<br />

3 Principles Services Division<br />

Depart <strong>of</strong> Alcohol & Drug Services<br />

976 Lenzen Ave., SJ, CA 95126<br />

408.792.5237<br />

Angelica.jaime@hhs.sccgov.org<br />

3 Principles Services Division<br />

presents<br />

The Wisdom at Work Series:<br />

Registration 8:00 am – 8:30 am<br />

Workshop 8:30 am to noon<br />

―Soaring Above Unpredictability‖<br />

29<br />

April 13, 2012<br />

Our dreams, our hopes, our desires - we all have visions how things<br />

should be in our life. However, when we experience the unpredictable<br />

nature <strong>of</strong> life and are confronted with challenges due to physical limitations,<br />

disappointments, and other trials, we can feel as though we are unable<br />

to soar above the storms.<br />

At this workshop, we will explore what keeps us from soaring above these<br />

life storms and the inborn resources we have as human beings to handle<br />

the unpredictable. This workshop on the 3 Principles re-introduces us to<br />

who we really are, leaving us with an awareness <strong>of</strong> how to create our own<br />

experience <strong>of</strong> what life presents to us, moment to moment.<br />

Agenda:<br />

Rising above what may be seen as an impossible situation<br />

Seeing past perceived limitations<br />

Our clients/patients: seeing the possibilities and not the liabilities<br />

The 3 Principles <strong>of</strong> Mind, Thought and Consciousness<br />

<strong>Learning</strong> Objectives: Be able to<br />

Identify how we can minimize the impact the external world has on us<br />

Describe our psychological well-being as not dependent on something outside<br />

<strong>of</strong> ourselves<br />

Recognize that neither we nor our clients are limited by our past or present<br />

circumstances<br />

Teaching Methods:<br />

The teaching is accomplished through interactive discussions, large and small<br />

group discussions, dyads and a focused exploration <strong>of</strong> the 3 Principles<br />

Who should attend?<br />

Clinicians, service providers, administrators, managers, supervisors, employers,<br />

employees, parents, teachers and all those wanting to create a dynamic and productive<br />

work experience with compassion, respect and results that transform the<br />

situation for all involved


Presenter:<br />

Marilyn Wendler is a certified practitioner<br />

in the 3 Principles, and has taught<br />

the Principles at Mariposa Lodge since<br />

2003. She previously taught first <strong>of</strong>fender<br />

DUI classes in the county system, and has<br />

studied the science <strong>of</strong> addiction extensively.<br />

She is the author <strong>of</strong> two books<br />

about the Principles, “Life Happened<br />

Here” and “Realizing Life.”<br />

Location:<br />

Masonic Center<br />

2500 Masonic Drive<br />

San Jose, 95125<br />

Workshop Fee – $25<br />

(Fee waived for SCC employees, DADS<br />

providers and clients, students & veterans)<br />

Open to the public<br />

CE’s Contact AJ for information.<br />

Pre-registration appreciated<br />

Contact:<br />

AJ Jaime<br />

3 Principles Services<br />

Depart Alcohol & Drug Services<br />

976 Lenzen Ave., SJ, CA 95126<br />

408.792.5237<br />

Angelica.jaime@hhs.sccgov.org<br />

3 Principles Services Division<br />

presents<br />

The Wisdom at Work Series:<br />

Registration 8:00 am – 8:30 am<br />

Workshop 8:30 am to noon<br />

“Obsession <strong>of</strong> the Mind:<br />

Addiction, Relapse and the 3 Principles”<br />

30<br />

Friday, May 11, 2012<br />

An increasing number <strong>of</strong> people in the field <strong>of</strong> addiction are asking questions and<br />

searching for answers on how to help those people suffering with issues <strong>of</strong><br />

addiction.<br />

The 3 Principles, a new paradigm in the field <strong>of</strong> psychology and addiction,<br />

has been extremely helpful to many former addicts and alcoholics. The understanding<br />

that this training conveys about our human psychological functioning<br />

has a pr<strong>of</strong>ound impact on people’s lives and their relationship to a<br />

healthy and happy state <strong>of</strong> mind. There is a continuous positive improvement<br />

in relationship to addiction with the people who begin to see the power <strong>of</strong><br />

thought in their daily lives. This simple understanding empowers people to<br />

gain insights about their own behavior, producing long lasting and permanent<br />

changes.<br />

Agenda:<br />

- The 3 Principles underlying our human experience<br />

- Understanding and awareness: The key change agent that diminishes psychological<br />

dependence and frees former addicts from obsessive reactions<br />

to life situations<br />

- The thought structures <strong>of</strong> relapse and “failure”<br />

- Improve interactions with the newly recovered and those struggling in<br />

their recovery<br />

<strong>Learning</strong> Objectives:<br />

- Articulate an understanding <strong>of</strong> the 3 Principles and how this understanding<br />

improves the psychology <strong>of</strong> chemical dependence<br />

- Recognize the role that thought plays in the recovery and relapse cycle<br />

process<br />

- Understanding the source <strong>of</strong> the innate nature <strong>of</strong> human resiliency serving<br />

as a antidote to addiction<br />

Teaching Methods:<br />

The teaching is accomplished through interactive discussions, large and small<br />

group discussions, dyads and a focused exploration <strong>of</strong> the 3 Principles<br />

Who should attend?<br />

Clinicians, service providers, administrators, managers, supervisors, employers,<br />

employees, parents, teachers and all those wanting to create a dynamic and<br />

productive work experience with compassion, respect and results that transform<br />

the situation for all involved


Trainings sponsored by<br />

<strong>Learning</strong> Partnership<br />

Mental Health Department<br />

31


Mental Health Department <strong>Learning</strong> Partnership presents:<br />

Clinical Aspect <strong>of</strong> 5150<br />

This training will provide<br />

an introduction to legal<br />

and ethical issues as they<br />

relate to involuntary de-<br />

tention. It will include clini-<br />

cal components that en-<br />

compass several learning<br />

modalities, such as small<br />

group discussion and ac-<br />

tive participation. Manda-<br />

tory for clinical staff to<br />

be designated to evalu-<br />

ate for involuntary de-<br />

tention.<br />

Training Dates:<br />

September 7, <strong>2011</strong><br />

November 9, <strong>2011</strong><br />

December 14, <strong>2011</strong><br />

9:00am-1:00pm<br />

Sign-in starts at 8:30am<br />

Objectives:<br />

As a result <strong>of</strong> this training, participants should be able to:<br />

1. Describe the impact <strong>of</strong> the Lanterman-Petris-Short Act on the<br />

rights <strong>of</strong> the mentally ill<br />

2. Articulate who has authority to initiate an involuntary detention<br />

form and understand the scope <strong>of</strong> that authority<br />

3. Articulate the responsibility inherent in initiating involuntary<br />

detention and the ramifications <strong>of</strong> that responsibility<br />

4. Describe the fundamental law and criteria involving involuntary<br />

detention<br />

5. Identify the legal and ethical issues <strong>of</strong> initiating involuntary<br />

detention in the community<br />

6. Operationalize and problem-solve some <strong>of</strong> the clinical and behavioral<br />

issues that may arise while conducting 5150 assessments<br />

Dr. Agi Schenley <strong>of</strong> Pacific Grove, California is a Clinical/Forensic Psychologist<br />

and a Licensed Marriage and Family Therapist who has been<br />

specializing in Law Enforcement and Public Safety since 2003.<br />

Katherine Boyle Dunn, J.D., is a Staff Attorney in Patients’ Rights<br />

Unit at MH Advocacy Project, where she assists clients in resolving their<br />

legal issues with the mental health system <strong>of</strong> care and provides personal<br />

representation for patients in the civil commitment system.<br />

James Raphael works for MH Advocacy Project where he represents<br />

involuntary psychiatric patients at administrative hearings regarding<br />

detention and capacity to refuse medications; intake, investigation and<br />

resolution <strong>of</strong> complaints <strong>of</strong> alleged violations/denials <strong>of</strong> statutory patients’<br />

rights in acute, sub-acute, and residential facilities.<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl. San Jose, CA 95116<br />

Phone: 408-792-3900<br />

Web: http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

** This course meets the qualifications for 4 hours <strong>of</strong> continuing education for LCSW’s and LMFT’s as required by the CA Board <strong>of</strong> Behavioral<br />

Sciences.<br />

32


Motivational Interviewing 101:<br />

The Basics on Engaging People into Treatment<br />

OBJECTIVES:<br />

Participants will:<br />

1. Review how people change and basic Motivational Interviewing principles to engage the client in<br />

collaborative care.<br />

2. Identify how to better assess people's readiness to change and how to quickly develop the treatment<br />

contract.<br />

3. Apply techniques and interventions that enhance the client's motivation to make lasting change.<br />

DESCRIPTION:<br />

Client hostility and resistance occur in many clinical situations and make it hard to reach clients and<br />

help them change. People with co-occurring mental and substance-related disorders; adolescents and<br />

others mandated for treatment; and assisting clients to function in the community are all situations<br />

that can challenge engagement skills. Helping people change involves engaging them into a collaborative<br />

and accountable treatment plan.<br />

This workshop will focus on the basics <strong>of</strong> Motivational Interviewing and stages <strong>of</strong> change assessment<br />

and treatment. It will provide concepts and techniques on ways to quickly engage clients into treatment<br />

and increase their interest in changing. There will be opportunity to discuss case examples and<br />

participants are encouraged to bring clinical situations and vignettes for role playing and consultation.<br />

** This course meets the qualifications for 6 hours <strong>of</strong> continuing education for LCSW’s and LMFT’s as required by the<br />

CA Board <strong>of</strong> Behavioral Sciences.<br />

David Mee-Lee, M.D. is a board-certified psychiatrist, and is certified by the<br />

American Board <strong>of</strong> Addiction Medicine (ABAM). He trains and consults both<br />

nationally and internationally. Dr. Mee-Lee is Chief Editor <strong>of</strong> the Revised Second<br />

Edition <strong>of</strong> the ASAM Criteria and is Senior Vice President <strong>of</strong> The Change<br />

Companies. Dr. Mee-Lee has over thirty years experience in person centered<br />

treatment and program development for people with co-occurring mental health<br />

and substance use conditions.<br />

Register on-line at: http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd fl.<br />

San Jose, CA 95116<br />

34<br />

Thursday, September 15, <strong>2011</strong><br />

9:00am-4:30pm<br />

Registration starts at 8:30am


DESCRIPTION<br />

National Alliance on Mental Illness<br />

(NAMI) Provider Education Course<br />

This five week course was designed for line staff at public agencies working directly with individuals with severe<br />

and persistent brain disorders. It explores four major areas:<br />

Understanding consumer/family culture and the lived trauma experience;<br />

Responding effectively to consumers and families;<br />

Inside the experience <strong>of</strong> mental illness with emotional adjustments and coping strategies;<br />

A bio-psychosocial model <strong>of</strong> collaborative treatment.<br />

This course will provide a clinical picture <strong>of</strong> collaborative secondary intervention strategies (pragmatic, concrete,<br />

practical steps) which staff can use in practice. A teaching team <strong>of</strong> 5 members includes family, consumers<br />

and mental health pr<strong>of</strong>essional.<br />

This workshop is held for five (5) consecutive weeks, for 3 hours per session. The curriculum format is composed<br />

<strong>of</strong> short lectures, followed by discussion <strong>of</strong> the teaching points. Weekly class and homework handouts<br />

are compiled into a Course Notebook for future reference.<br />

**Completing this course meets the qualifications for 15 hours <strong>of</strong> continuing education for LCSW’s and LMFT’s as required by the<br />

CA Board <strong>of</strong> Behavioral Sciences.<br />

PRESENTERS:<br />

Lillian Marcus, Ph.D., MFT works at Bi<strong>of</strong>eedback Associates in Palo Alto, as a Bi<strong>of</strong>eedback Therapist, and Psychotherapist.<br />

She received her doctorate degree in Clinical Psychology from Western Graduate School <strong>of</strong> Psychology, Palo<br />

Alto, CA. Dr. Marcus worked for <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> Mental Health and <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> Alcohol Services, as a<br />

Marriage, Family and Child Counselor, along with other positions in the community.<br />

Ann McDonald Rice, R.N., M.A. is licensed marriage and family therapist with a private practice. She worked for<br />

<strong>Santa</strong> <strong>Clara</strong> University as a group therapist for graduate students in the counseling program. She received her Nursing<br />

degree from Mercy Hospital School <strong>of</strong> Nursing, B.S. in Behavioral Science from the College <strong>of</strong> Notre Dame, and a M.A.<br />

in Marriage, Family and Child Counseling.<br />

Amy Williams, LCSW works at Hope Services, Counseling Center in San Jose, CA with adults and children with developmental<br />

disabilities. Prior to that, she worked for Community Solutions in Morgan Hill, CA with families, children,<br />

and adults as a therapist. She attended San Jose State University and received a BA in Behavioral Sciences with a double<br />

major in Psychology as well as a Master <strong>of</strong> Social Work degree. Amy has taught the NAMI provider course for over 2<br />

years.<br />

John Scott Fisher is a licensed Marriage & Family Therapist. He is currently in private practice in San Jose, CA. He<br />

specializes in PTSD, couples & individual therapy. He is certified as a team member in the NAMI Provider Training.<br />

At this time he also supervises interns who are working toward their CA State licensing exams. Over the last 10 years he<br />

has also worked in non-pr<strong>of</strong>it agencies as an addiction counselor, mental health counselor, and clinical supervisor.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

Trainings are only on Fridays<br />

September 9, <strong>2011</strong>—October 7, <strong>2011</strong><br />

October 14, <strong>2011</strong>—November 18, <strong>2011</strong><br />

9:00am-12:00pm<br />

Registration starts at 8:30am<br />

35<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl<br />

San Jose, CA 95116


MHD <strong>Learning</strong> Partnership presents:<br />

Effective Practitioner Utilization <strong>of</strong><br />

Bilingual Staff & Interpreters*<br />

*Specific Target Group: Service providers working with interpreters<br />

COURSE DESCRIPTION:<br />

The linguistic and communication needs <strong>of</strong> those who seek services are among our service<br />

mandates. Research and description <strong>of</strong> clinical practices has emphasized how linguistic competence<br />

can make large or even subtle differences in effective mental health and health care<br />

practices. Beyond the spoken word, there are denotations and connotations and specific colloquial<br />

terms and phrases that can complicate understanding in critical relationship building<br />

and eventual clinical outcomes.<br />

Interpreters are central to a clinical team at a time when language diversity is increasing<br />

and becoming more complex. In order to form effective working relationships among teams<br />

there are important facets <strong>of</strong> working with interpreters that can increase overall clinical provider<br />

competence. Consumers and family members may have increased competence and opportunities<br />

towards reaching wellness and recovery in having confidence that their service<br />

providers are clearly communicating, attending to their own processes and always returning<br />

to what is optimal for their well being.<br />

OBJECTIVES:<br />

Participants will:<br />

Review models and processes for effective utilization <strong>of</strong> interpreters;<br />

Discuss contextual challenges in use <strong>of</strong> interpreters in clinical situations along with potential<br />

strategies to address them;<br />

List some (at least 2) state-<strong>of</strong>-the-art research findings on use <strong>of</strong> interpreters in helping<br />

relationships;<br />

Apply skills increasing their awareness, knowledge and relational use <strong>of</strong> interpreters in<br />

clinical situations;<br />

Learn ways to improve use <strong>of</strong> interpreters and ways interpreters will work effectively<br />

with service providers and as part <strong>of</strong> the treatment team.<br />

** This course meets the qualifications for 3 hours <strong>of</strong> CE for LCSW’s and LMFT’s as required by the CA<br />

Board <strong>of</strong> Sciences.<br />

Dr. Matthew R. Mock received his BA degree in psychology from Brow n University and his Doctorate and<br />

Masters degrees in clinical and consulting psychology from the California School <strong>of</strong> Pr<strong>of</strong>essional Psychology<br />

(CSPP). In addition practicing privately in Berkeley as a psychotherapist and consultant, he w as the Director<br />

<strong>of</strong> the Center for Multicultural Development w ith the California <strong>Institute</strong> for Mental Health in Sacramento.<br />

Just prior to this, he w as Director <strong>of</strong> the Family, Y outh, Children's and Multicultural Services for the City <strong>of</strong><br />

Berkeley MH Division w here he w as practicing for over 20 years. He is also Director <strong>of</strong> the Cross Cultural<br />

Program, and Pr<strong>of</strong>essor <strong>of</strong> Psychology w ith the Graduate School <strong>of</strong> Pr<strong>of</strong>essional Psychology at John F. Kennedy University focusing<br />

on diverse children and families. As an Adjunct Faculty w ith the California School <strong>of</strong> Pr<strong>of</strong>essional Psychology, Alameda, he focuses<br />

on the teaching <strong>of</strong> socio-cultural and psychotherapeutic considerations w ith Asian-Pacific Americans.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St, 2nd Fl.<br />

San Jose, CA 95116<br />

36<br />

Friday, September 9, <strong>2011</strong><br />

9:00am-12:00pm<br />

Registration starts at 8:30am


Training Dates:<br />

September 21 & 22, <strong>2011</strong><br />

November 16 & 17, <strong>2011</strong><br />

9:00am-4:30pm<br />

Registration starts at 8:30am<br />

<strong>Learning</strong> Partnership<br />

Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl.<br />

San Jose, CA 95116<br />

MHD <strong>Learning</strong> Partnership Presents:<br />

M E N T A L H E A L T H<br />

F I R S T A I D<br />

Course Description<br />

The Mental Health First Aid program is an interactive session which runs 12 hours. It<br />

can be conducted as one two-day seminar, two one day events spaced over a short<br />

period <strong>of</strong> time or as four 3-hour sessions. Mental Health First Aid certification must<br />

be renewed every three years, and introduces participants to risk factors and warning<br />

signs <strong>of</strong> mental health problems, builds understanding <strong>of</strong> their impact and overviews<br />

common treatments.<br />

Objectives:<br />

The potential risk factors and warning signs for a range <strong>of</strong> mental health problems,<br />

including: depression, anxiety/trauma, psychosis and psychotic disorders, eating<br />

disorders, substance use disorders, and self-injury<br />

An understanding <strong>of</strong> the prevalence <strong>of</strong> various mental health disorders in the U.S.<br />

and the need for reduced stigma in their communities<br />

A 5-step action plan encompassing the skills, resources and knowledge to assess<br />

the situation, to select and implement appropriate interventions, and to help the<br />

individual in crisis connect with appropriate pr<strong>of</strong>essional care<br />

The appropriate pr<strong>of</strong>essional, peer, social, and self-help resources available to help<br />

someone with a mental health problem.<br />

** This course meets the qualifications for 12 hours <strong>of</strong> continuing education for<br />

LCSW’s and LMFT’s as required by the CA Board <strong>of</strong> Sciences.<br />

** This is a two day training; you must attend both days to complete this training.<br />

Melody Hames is the Ethnic and Cultural Community Advisory<br />

Committee (ECCAC) Family Community Coordinator for the<br />

African Heritage Mental Health Outreach Coalition (AHMHOC).<br />

She has been working with the ECCAC since October <strong>of</strong> 2009.<br />

Her work consists <strong>of</strong> advocacy, outreach and education, creating<br />

and implementing prevention and early intervention strategies<br />

to reach the un-served and underserved African American<br />

population. As a Certified Mental Health First Aid (MHFA)<br />

Trainer, she works in collaboration with the other ECCAC communities<br />

and together they bring a unique perspective and voice to the <strong>Santa</strong> <strong>Clara</strong><br />

<strong>County</strong> Mental Health System.<br />

37<br />

Raymond T. Fiddler <strong>of</strong> the Cheyenne River Sioux/Standing<br />

Rock Tribe, is the Ethnic and Cultural Community Advisory<br />

Committee (ECCAC) Family Community Coordinator for Native<br />

Family Outreach and Engagement (NFOE), and has worked<br />

with his group since October 2007. He practices his Native<br />

Culture and traditions, which help keep balance. Raymond is a<br />

certified MHFA trainer and first-aider.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org


M H D L E A R N I NG P A R T N E R SH I P PR E S E N T S :<br />

Cultural Complexities in Diagnosis,<br />

Assessment and Engagement<br />

Description<br />

Successful mental health service outcomes are predicated on accurate clinical assessment, diagnosis,<br />

treatment planning and service delivery. Acknowledging culture and diversity in all <strong>of</strong> its<br />

ways has become a clinical mandate. The increased diversity <strong>of</strong> community seeking services<br />

challenges providers to address cultural complexities at the outset <strong>of</strong> clinical engagement. In this<br />

training, a cultural framework for all who seek mental health services will be presented. This<br />

framework for systematically addressing individual, family and community needs will lead to a<br />

formal process to provide assessment and arrive at diagnoses. The DSM-IV TR Cultural Formulation<br />

will be presented along with clinical vignettes that will enrich its use. In addition to<br />

practical information provided to attendees, there will be practical application exemplified<br />

through videotape materials, written clinical descriptions, potential role plays, etc. This workshop<br />

is also being held with an understanding <strong>of</strong> the importance <strong>of</strong> cultural competence, wellness,<br />

resilience, recovery, person-centered care and family-driven services, and other principles<br />

<strong>of</strong> the Mental Health Services Act.<br />

Objectives<br />

By the end <strong>of</strong> the workshop, participants will:<br />

Identify clinical and ethical reasons (at least 3) for integrating cultural competence into assessment,<br />

diagnosis and treatment;<br />

Describe a core systematic structure for acknowledging cultural diversity in all aspects <strong>of</strong><br />

mental health care;<br />

List the five (5) core components <strong>of</strong> the DSM-IV TR Outline for Cultural Formulation;<br />

Demonstrate increased group competence through practical application <strong>of</strong> the Cultural Formulation<br />

through clinical vignettes.<br />

** This course meets the qualifications for 6 hours <strong>of</strong> continuing education for LCSW’s and LMFT’s as required<br />

by the CA Board <strong>of</strong> Sciences.<br />

Register on-line at: http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

Dr. Matthew R. Mock received his BA degree in psychology<br />

from Brown University and his Doctorate and Masters degrees in<br />

clinical and consulting psychology from the California School <strong>of</strong><br />

Pr<strong>of</strong>essional Psychology (CSPP). In addition practicing privately in<br />

Berkeley as a psychotherapist and consultant, he was the Director<br />

<strong>of</strong> the Center for Multicultural Development with the California<br />

<strong>Institute</strong> for Mental Health in Sacramento. Just prior to this, he<br />

was Director <strong>of</strong> the Family, Youth, Children's and Multicultural Services for the City<br />

<strong>of</strong> Berkeley MH Division where he was practicing for over 20 years. He is also Director<br />

<strong>of</strong> the Cross Cultural Program, and Pr<strong>of</strong>essor <strong>of</strong> Psychology with the Graduate<br />

School <strong>of</strong> Pr<strong>of</strong>essional Psychology at John F. Kennedy University focusing on<br />

diverse children and families. As an Adjunct Faculty with the California School <strong>of</strong><br />

Pr<strong>of</strong>essional Psychology, Alameda, he focuses on the teaching <strong>of</strong> socio-cultural and<br />

psychotherapeutic considerations with Asian-Pacific Americans.<br />

Friday, September 23, <strong>2011</strong><br />

9:00am-4:30pm<br />

Registration starts at 8:30am<br />

38<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl.<br />

San Jose, CA 95116


MHD <strong>Learning</strong> Partnership presents:<br />

Introduction to Infant and Early Childhood<br />

Mental Health: Key Concepts and Resources<br />

COURSE DESCRIPTION:<br />

Research provides converging evidence for the importance <strong>of</strong> early experiences on child outcomes<br />

for optimal brain, body, and socio-emotional development. This lively and interactive<br />

training will <strong>of</strong>fer an overview <strong>of</strong> the Infant and Early Childhood Mental Health field. Participants<br />

will learn about multidisciplinary approaches to understanding the needs <strong>of</strong> 0-5 population<br />

for optimal development. Key concepts such as Centrality <strong>of</strong> Relationships to understanding<br />

brain development and emotional regulation will be addressed. Appropriate screening<br />

tools and resources will also be reviewed. Through the use <strong>of</strong> video, small and large group<br />

experiential exercises, role play, and vignettes, participants will explore how early relationships<br />

influence the child’s trajectory for success.<br />

OBJECTIVES FOR PARTICIPANTS:<br />

1. Receive an overview <strong>of</strong> key concepts <strong>of</strong> Infant and Early Childhood MH<br />

2. Recognize the significance <strong>of</strong> the interconnection <strong>of</strong> the neurobiological and<br />

the socio-emotional development within the context <strong>of</strong> the relationship.<br />

3. Gain understanding <strong>of</strong> the different patterns <strong>of</strong> parent-infant interaction and<br />

attachment and their impact on child outcomes.<br />

4. Be introduced to specific screening tools that assist in determining the need<br />

for further evaluation.<br />

5. Receive information regarding appropriate resources to support and promote<br />

family well-being and optimal development.<br />

** This course meets the qualification for 6 hours <strong>of</strong> continuing education for LCSW’s<br />

and LMFT’s as required by the CA Board <strong>of</strong> Sciences.<br />

Maretta Juarez, LCSW, Student Intern Program and Career Pathways<br />

Program Coordinator; Maretta has been a licensed clinician<br />

since 1988 and has been providing services to diverse populations<br />

and cultural groups. She began her career working with young children<br />

traumatized by abuse, neglect and abandonment. The last<br />

seven years her passion has been her work in the infant and early<br />

childhood mental health field.<br />

Zelia Faria-Costa, LMFT, is a Reflective Practice Facilitator for Infant<br />

and Parent Early Childhood MH Program <strong>of</strong> <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong>.<br />

She specializes in working with 0-5 age group, is experienced in Reflective<br />

Supervision, systems assessment, and uses eclectic treatment<br />

modalities and provides consultations on cross-systems and<br />

multidisciplinary teams.<br />

Sharla Kibel, LMFT, is a lead clinician/supervisor at KidScope.<br />

She <strong>of</strong>fers consultation, assessment and treatment for families with<br />

young children as part <strong>of</strong> FIRST 5 System <strong>of</strong> Care. She participated in<br />

the 0-5 strategy team for MHSA in SCC and represented the MHD on<br />

the Inclusion Collaborative team that designed the<br />

KidsConnections service model.<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E. <strong>Santa</strong> <strong>Clara</strong> Street, 2nd Fl.<br />

San Jose, CA 95116<br />

39<br />

Tuesday, September 2 7, <strong>2011</strong><br />

9:00 a.m. - 4:30 p.m.<br />

Registration starts at 8:30 a.m.<br />

Register on-line at: http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org


<strong>Learning</strong> Partnership<br />

Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl.<br />

San Jose, CA 95116<br />

Training Dates<br />

September 28, <strong>2011</strong><br />

1:00pm to 5:00pm<br />

Registrations starts at 12:30pm<br />

December 9, <strong>2011</strong><br />

8:30am to 12:30pm<br />

Registration starts at 8:00am<br />

MHD <strong>Learning</strong> Partnership presents:<br />

Milestone <strong>of</strong> Recovery Scale<br />

(MORS) Training<br />

DESCRIPTION<br />

This training course will introduce participants to the Milestones <strong>of</strong> Recovery<br />

Scale (MORS), a method <strong>of</strong> evaluating where consumers with severe and<br />

persistent mental illnesses are in the recovery process. The system is<br />

based on assessing the consumer's status on 3 distinct variables: level <strong>of</strong><br />

risk, level <strong>of</strong> engagement with the mental health system, and level <strong>of</strong> skills<br />

and supports.<br />

Based on where they fall on these three variables, consumers are assigned<br />

to a stage <strong>of</strong> recovery ranging from "extreme risk," in which it is unlikely that<br />

they can be served safely in the community, all the way up to "advanced recovery,"<br />

in which they graduate from the community mental health system<br />

and are indistinguishable from their non-disabled neighbors.<br />

OBJECTIVES<br />

As a result <strong>of</strong> attending this workshop, the participants will be able to:<br />

1. Understand the difficulties in measuring recovery<br />

2. Distinguish between subjective and objective measures <strong>of</strong> recovery<br />

3. Understand how levels <strong>of</strong> risk, engagement, and skills and supports<br />

combine to form a client’s rating on the Milestones <strong>of</strong> Recovery Scale<br />

4. Reliably rate their clients on the Milestones <strong>of</strong> Recovery Scale.<br />

** This course meets the qualifications for 4 hours <strong>of</strong> continuing education for<br />

LCSW's and LMFT's as required by the California Board <strong>of</strong> Behavioral Sciences.<br />

Picha Watkins, iMFT, Picha has been working for Momentum for Mental<br />

Health for over 4 years. Picha is currently the manager for<br />

R.E.A.C.H.<br />

Amanda R. Vierra, MHRS, CADC-II, LAADC, has been working with Momentum<br />

for Mental Health for over 5 years. Amanda is currently Manager<br />

<strong>of</strong> Alameda Programs & leads various trainings specific to documentation<br />

and Motivational Interviewing.<br />

Kalam Lok, MFTI, has been working with Momentum for Mental Health<br />

since 2009, but has been working in the mental health field since<br />

2007. Kalam is currently the Clinician in the Eastside Outpatient<br />

Team.<br />

Dylan Schmidt, PSC, recently began working at Momentum for Mental<br />

Health in January <strong>2011</strong>. Currently Dylan works as a Personal Services<br />

Coordinator for the Momentum Full Service Partnership Program.<br />

R e g i s t e r o n -l i n e a t h t tp : / / L e a r n i ng Pa r t ne r s h ip . e l e a r n i n g . n e t w o r k o f c a r e . o r g<br />

40


Clinical Supervision Training, Foundation<br />

for Tomorrow's Pr<strong>of</strong>essionals<br />

DESCRIPTION<br />

MHD L earn ing Par t ners hip pr esen ts:<br />

This lively and interactive workshop on Clinical Supervision meets the BBS requirements for<br />

Clinical Supervision training for LMFT, LCSW and Psychologists. The training will provide participants<br />

with techniques, ideas, and opportunities to share their knowledge, challenges and rewards.<br />

Through the use <strong>of</strong> vignettes, problem solving, lecture and role-plays, we will explore this<br />

very important relationship <strong>of</strong> supervisor and supervisee. Bring your wisdom and your humor.<br />

OBJECTIVES<br />

By the end <strong>of</strong> the workshop participants will:<br />

Become familiar with 3 stages <strong>of</strong> supervision and be able to identify characteristics <strong>of</strong> each<br />

stage.<br />

Recognize that how we see ourselves can strengthen our capacity to supervise all supervisees.<br />

Discover how personal identity, gender, ethnicity and cultural awareness enhance our ability<br />

to supervise all supervisees.<br />

Be knowledgeable about the legal and ethical issues in clinical practice.<br />

Have a personal style <strong>of</strong> supervising that re-enforces focusing on drawing out the strengths <strong>of</strong><br />

the supervisees.<br />

Recognize the positive and negative signs in the supervisee’s clinical development.<br />

Carry out supervision sessions that are mutually beneficial, clinically sound and ethically<br />

aware.<br />

Be able to be the best supervisor he/she can be while taking care <strong>of</strong> him/herself and feeling<br />

great about it.<br />

** Attendance at October 3, <strong>2011</strong> and October 4, <strong>2011</strong><br />

trainings fulfill the required 15 hours <strong>of</strong> Clinical<br />

Supervision training for supervising MSW Interns and<br />

ASWs.<br />

PRESENTER: Melanie Stern, LCSW, is a social worker, therapist, trainer and<br />

consultant. She presently provides training and consultation throughout the state in<br />

areas <strong>of</strong> Clinical Supervision, Management & Supervision, Teambuilding, Intercultural<br />

Awareness, Stress Management, Law & Ethics and Group Facilitation. For<br />

twelve years, she was Program Manager/Clinical Supervisor at Pajaro Valley Prevention<br />

and Student Assistance, a dedicated non-pr<strong>of</strong>it to the Pajaro Unified School<br />

District where she developed and managed programs serving young people and their<br />

families. She has a private practice in <strong>Santa</strong> Cruz specializing in work with individuals, couples, children<br />

and cross cultural issues.<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd fl.<br />

San Jose, CA 95116<br />

41<br />

** October 3, <strong>2011</strong> training fulfills the required<br />

6 hours <strong>of</strong> Clinical Supervision training for<br />

supervising MFT Interns and Trainees. It also<br />

fulfills the renewal requirement.<br />

Training Dates<br />

Monday, October 3, <strong>2011</strong><br />

Tuesday, October 4, <strong>2011</strong><br />

9:00 am- 4:30 pm<br />

Registrations starts at 8:30 am<br />

Register on-line at: http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org


M H D L e a r n i n g P a r t n e r s h i p p r e s e n t s :<br />

Advanced Cultural Competence and<br />

MHSA Core Trainings<br />

*Recommended Prerequisite: Cultural Competence Core Foundation Training<br />

COURSE DESCRIPTION:<br />

Cultural competence is not a simple end destination but an ongoing developmental process. Core components<br />

<strong>of</strong> cultural competence include having awareness, attitude, knowledge and skills that enables the service<br />

provider to work effectively in cross cultural situations. These foundational elements are central to<br />

beginning cultural competence development. Staff and practitioners must not only maintain a conscious<br />

awareness <strong>of</strong> cultural competence but also advance their level <strong>of</strong> sophistication and practical use. This<br />

course will deepen attendees’ integration <strong>of</strong> cultural competence in their work in the context <strong>of</strong> Mental<br />

Health Services Act initiatives. There will be a presentation <strong>of</strong> different levels <strong>of</strong> complexities arising in culturally<br />

diverse situations accompanied by effective strategies to address them.<br />

OBJECTIVES:<br />

Participants will:<br />

understand (and describe) cultural competence commitments in the context <strong>of</strong> MHSA initiatives;<br />

improve their skills in being able to address culturally challenging situations;<br />

understand characteristics <strong>of</strong> culturally competent leaders, supervisors, clinicians and administrators;<br />

list (at least 3) stances and/or behaviors <strong>of</strong> a cultural competent provider;<br />

describe (at least 3) current evidence and research findings indicating factors central for consideration in<br />

forming cross-cultural working relationships.<br />

** This course meets the qualifications for 6 hours <strong>of</strong> continuing education for LCSW’s and LMFT’s as required<br />

by the CA Board <strong>of</strong> Sciences.<br />

Dr. Matthew R. Mock received his BA degree in psychology from Brow n<br />

University and his Doctorate and Masters degrees in clinical and consulting<br />

psychology from the California School <strong>of</strong> Pr<strong>of</strong>essional Psychology<br />

(CSPP). In addition practicing privately in Berkeley as a psychotherapist<br />

and consultant, he w as the Director <strong>of</strong> the Center for Multicultural<br />

Development w ith the California <strong>Institute</strong> for Mental Health in Sacramento.<br />

Just prior to this, he w as Director <strong>of</strong> the Family, Y outh, Children's<br />

and Multicultural Services for the City <strong>of</strong> Berkeley MH Division w here he w as practicing<br />

for over 20 years. He is also Director <strong>of</strong> the Cross Cultural Program, and Pr<strong>of</strong>essor <strong>of</strong><br />

Psychology w ith the Graduate School <strong>of</strong> Pr<strong>of</strong>essional Psychology at John F. Kennedy University<br />

focusing on diverse children and families. As an Adjunct Faculty w ith the California School<br />

<strong>of</strong> Pr<strong>of</strong>essional Psychology, Alameda, he focuses on the teaching <strong>of</strong> socio-cultural and psychotherapeutic<br />

considerations w ith Asian-Pacific Americans.<br />

42<br />

<strong>Learning</strong> Partnership<br />

Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd. Fl.<br />

San Jose, CA 95116<br />

Training Dates<br />

Friday, October 7, <strong>2011</strong><br />

Monday, November 7, <strong>2011</strong><br />

9:00am-4:30pm<br />

Registration starts at 8:30am<br />

R e g i s t e r o n - l i n e a t h t t p : / / L e a r n i n g P a r t n e r s h i p . e l e a r n i n g . n e t w o r k o f c a r e . o r g


M H D L e a r n in g p a r tn er s h ip pr e s e n ts :<br />

Basic Skills for a Reflective Practitioner:<br />

<strong>Learning</strong> More About Ourselves from Encounters with Families<br />

Course Description<br />

This workshop is designed for providers that work with infant, young children, and/or parents, and will focus<br />

on reflective practice as a strategy for enhancing skills, understanding our reactions when working with others,<br />

and examining the emotional content <strong>of</strong> our experiences in ways that can reduce work stress, and improve<br />

our sense <strong>of</strong> competence and well-being. Simple ways to expand our reflective activities will be discussed<br />

and the relationship between our own reflective capacities and our ability to support others in their<br />

journey will be explored.<br />

Course Objectives<br />

As a result <strong>of</strong> this training, participants will be able to:<br />

1. Describe the differences in reacting and responding in the context <strong>of</strong> encounters with families;<br />

2. Inventory activities that support practitioners in exploring, enhancing, and understanding their work;<br />

3. Discuss the benefits <strong>of</strong> reflective activities;<br />

4. Identify opportunities for reflecting on their work;<br />

5. Describe the relationship <strong>of</strong> reflective activities to reflective practice; and,<br />

6. Explain the concept <strong>of</strong> “Parallel Process” in working with families.<br />

**This course meets the qualifications for 6 hours <strong>of</strong> continuing education for LCSW’s and LMFT’s as required<br />

by the CA Board <strong>of</strong> Behavioral Sciences.<br />

Presenter: Dr. Kristie Brandt is Director <strong>of</strong> the Parent-Infant<br />

& Child <strong>Institute</strong> in Napa, CA and an Assistant Clinical Pr<strong>of</strong>es-<br />

sor <strong>of</strong> Pediatrica VF at U.C. Davis School <strong>of</strong> Medicine. She is a<br />

Child Trauma Academy Teaching Fellow with Dr. Bruce Perry<br />

in Houston, TX and faculty with the Brazelton <strong>Institute</strong> at Chil-<br />

dren’s Hospital Boston where she provides training in the New-<br />

born Behavioral Assessment Scale. With Dr. Ed Tronick, Di-<br />

rector <strong>of</strong> the Child Development Unit <strong>of</strong> Boston Children’s Hos-<br />

pital, she co-developed and now directs the University <strong>of</strong> Mas-<br />

sachusetts Boston Infant-Parent Mental Health Post-Graduate<br />

Certificate Program in Napa, CA, a national award winning 15–<br />

month training program for pr<strong>of</strong>essionals.<br />

43<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E. <strong>Santa</strong> <strong>Clara</strong> St., 2nd Fl.<br />

San Jose, CA 95116<br />

Training Dates<br />

Tuesday, October 11, <strong>2011</strong><br />

Tuesday, October 25, <strong>2011</strong><br />

9:00am to 4:30pm<br />

Registration starts at 8:30am<br />

Register on-line at: http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org


Course Description<br />

MHD LEARNING PARTNERSHIP PRESENTS:<br />

Facilitating the Reflective Process in Infant-<br />

Family & Early Childhood Mental Health Work:<br />

An Inter-Disciplinary 2-Day Workshop for<br />

Mentors, Facilitators & Supervisors<br />

This course is designed for pr<strong>of</strong>essionals responsible for or moving into the role <strong>of</strong> facilitating the reflective process with groups and<br />

individuals <strong>of</strong> all disciplines. The workshop will focus on the legal issues, ethical concerns, neurobiological concepts, com petencies,<br />

skills, and goals related to supporting other providers in their reflective process. This program will also focus on each reflective facilitator’s<br />

personal journey relevant to the role <strong>of</strong> working with individuals and groups as they experience, examine, and expand their<br />

work with children 0-5, their families, and other caregivers.<br />

Course Objectives<br />

As a result <strong>of</strong> this training, participants will be able to:<br />

1. Cite the basics <strong>of</strong> Reflective Practice and Reflective Mentorship: core concepts, opportunities for reflection, and principle s underlying<br />

reflection as a pr<strong>of</strong>essional development process;<br />

2. Participate in an experiential encounter with Reflective Process;<br />

3. Identify the methods and strategies for building reflective capacities;<br />

4. Comment on the process <strong>of</strong> reflection “on action” and reflection “in action”;<br />

5. Discuss the complexity and depth <strong>of</strong> making meaning , responding and reacting;<br />

6. State and understanding <strong>of</strong> the implications <strong>of</strong> culture in all interactions, including those <strong>of</strong> mentors, mentees and clients;<br />

7. Cite the ethical and legal implications <strong>of</strong> facilitating the reflective process;<br />

8. Explain the role <strong>of</strong> mentorship or reflective facilitation in developing and advancing the workforce serving children age 0 -5, their<br />

families, and other caregivers;<br />

9. Describe the parallel process <strong>of</strong> mentorship and client care;<br />

10. Describe centrality <strong>of</strong> relationships in the infant -parent field; and,<br />

11. Have the necessary didactic training required to be endorsed in California as a Reflective Practice Facilitator.<br />

**This course meets the qualifications for 12 hours <strong>of</strong> continuing education for LCSW’s and LMFT’s as required by the CA Board <strong>of</strong><br />

Behavioral Sciences.<br />

Presenter: Dr. Kristie Brandt is Director <strong>of</strong> the Parent-Infant & Child <strong>Institute</strong><br />

in Napa, CA and an Assistant Clinical Pr<strong>of</strong>essor <strong>of</strong> Pediatrica VF at<br />

U.C. Davis School <strong>of</strong> Medicine. She is a Child Trauma Academy Teaching<br />

Fellow with Dr. Bruce Perry in Houston, TX and faculty with the Brazelton<br />

<strong>Institute</strong> at Children’s Hospital Boston where she provides training in the<br />

Newborn Behavioral Assessment Scale. With Dr. Ed Tronick, Director <strong>of</strong><br />

the Child Development Unit <strong>of</strong> Boston Children’s Hospital, she codeveloped<br />

and now directs the University <strong>of</strong> Massachusetts Boston Infant<br />

-Parent Mental Health Post-Graduate Certificate Program in Napa, CA, a<br />

national award winning 15– month training program for pr<strong>of</strong>essionals.<br />

Register on-line at: http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

44<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd fl.<br />

San Jose, CA 95116<br />

Wednesday, October 12, <strong>2011</strong> &<br />

Thursday, October 13, <strong>2011</strong><br />

9:00am to 4:30pm both days<br />

Registration starts at 8:30am


MHD <strong>Learning</strong> Partnership presents:<br />

Understanding & Treating<br />

Compulsive Hoarding<br />

COURSE DESCRIPTION<br />

Compulsive hoarding is the acquisition and failure to discard a large<br />

number <strong>of</strong> possessions that appear to be useless or <strong>of</strong> limited value in attempt<br />

to postpone or decrease distress or anxiety. Compulsive hoarding<br />

is a feature <strong>of</strong> several psychiatric disorders, including obsessivecompulsive<br />

disorder (OCD), and is a significant problem for about 4-5% <strong>of</strong><br />

the population. Understanding and Treating Compulsive Hoarding presents<br />

the essential features <strong>of</strong> compulsive hoarding, describes treatment<br />

options for the condition, including cognitive behavioral therapy, which is<br />

a promising psychological treatment for the condition. Participants will<br />

learn the cognitive-behavioral model <strong>of</strong> compulsive hoarding; how to<br />

evaluate hoarding behavior; how to develop a treatment plan; and,<br />

how to carry out typical cognitive behavioral strategies for the condition.<br />

OBJECTIVES FOR PARTICIPANTS<br />

Attendees will learn the cognitive behavioral model <strong>of</strong> compulsive<br />

hoarding.<br />

Attendees will learn to evaluate and develop a treatment plan for<br />

hoarding behavior.<br />

Attendees will learn typical cognitive behavioral interventions for<br />

compulsive hoarding.<br />

** This course meets the qualifications for 3 hours <strong>of</strong> continuing education for<br />

LCSW’s and LMFT’s as required by the CA Board <strong>of</strong> Behavioral Sciences.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

45<br />

PRESENT ER: Michael A. Tompkins, Ph.D.<br />

is a licensed psychologist (PSY 13822), a<br />

founding partner <strong>of</strong> the San Francisco Bay<br />

Area Center for Cognitive Therapy, Assistant<br />

Clinical Pr<strong>of</strong>essor at the University <strong>of</strong><br />

California, Berkeley, and a Diplomate and<br />

Founding Fellow <strong>of</strong> the Academy <strong>of</strong> Cognitive<br />

Therapy. Dr. Tompkins specializes in<br />

the treatment <strong>of</strong> anxiety and mood disorders<br />

in adults, adolescents, and children.<br />

He is the author or co-author <strong>of</strong> numerous<br />

articles and chapters on cognitive-behavior<br />

therapy and related topics, as w ell as four<br />

books, including Digging Out: Helping Y our<br />

Loved One Manage Clutter, Hoarding, and<br />

Compulsive Acquiring (w ith Tamara L. Hartl)<br />

(New Harbinger, 2009), w hich has been<br />

praised as a seminal w ork on the topic <strong>of</strong><br />

compulsive hoarding. In addition, Dr. Tompkins<br />

is w orking on Clinician’s Guide to Extreme<br />

Hoarding: A Harm Reduction Approach,<br />

a book for clinicians w ho w ork w ith<br />

people w ith extreme hoarding behavior that<br />

Springer Publications w ill publish. Dr.<br />

Tompkins serves on the Advisory Board <strong>of</strong><br />

Magination Press, the children’s press <strong>of</strong><br />

the American Psychological Association,<br />

and is a recipient <strong>of</strong> the 1994 Outstanding<br />

Teacher <strong>of</strong> the Y ear Aw ard by the California<br />

Pacific Medical Center, San Francisco and<br />

the 2005-2006 Distinguished Instructor<br />

Aw ard, University <strong>of</strong> California Berkeley<br />

Extension. He has been featured in The New<br />

Y ork Times, W all Street Journal, and on<br />

television (The <strong>Learning</strong> Channel, Arts &<br />

Entertainment, KTVU) and radio (KQED,<br />

KPFA, KISS-FM). Dr. Tompkins has presented<br />

widely on the topic <strong>of</strong> cognitive behavioral<br />

therapy, hoarding, and other topics.<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E. <strong>Santa</strong> <strong>Clara</strong> Street, 2nd Fl.<br />

San Jose, CA 95116<br />

Thursday, October 13, <strong>2011</strong><br />

9:00am to 12:00pm<br />

Registration begins at 8:30am


M H D L E A R N I N G P A R T N E R S H I P P R E S E N T S :<br />

Advancing Cultural Complexities in Diagnosis,<br />

Engagement and Successful Working Relationships*<br />

*Recommended Prerequisite: Cultural Complexities in Assessment and Engagement<br />

COURSE DESCRIPTION:<br />

Service providers assume large responsibilities w hen engaging in helping relationships. The increasing diversity <strong>of</strong> consumers,<br />

family members and communities that w e partner w ith furthers our mandate to be cultural competent throughout<br />

our w ork. While this is a fundamental responsibility, there are added complexities w hen cultural competence is actually<br />

put into clinical practice. Current contextual forces, such as areas <strong>of</strong> required reporting and documentation, and demand<br />

for services impact our w ork. The Cultural Formulation (along w ith Culturally Bound Syndromes) in the DSM-IV TR provides<br />

a framew ork or lens for clinicians to conduct their therapeutic w ork. This formulation is certainly valuable for all from the<br />

beginning <strong>of</strong> building a helping relationship, from initial greeting, evaluation and engagement. But its use must not stop<br />

there. Infusion, inclusion and integration <strong>of</strong> cultural conversations throughout the w orking relationship can lead to more<br />

successful outcomes and more satisfying healing relationships. In order to increase participants’ expertise and evidencebased<br />

practices, there w ill be multi-model methods including didactic training, role plays, clinical vignettes, and videotape<br />

materials representing many <strong>of</strong> the clinical challenges but ultimately clinical opportunities. More advanced and complex<br />

situations w ill be covered along w ith potential strategies and solutions that contributed to successful mental health and<br />

relationship outcomes.<br />

OBJECTIVES:<br />

Participants w ill:<br />

Further demonstrate increased competence in effectively utilizing the DSM-IV Cultural Formulation;<br />

List w ays (at least 3) in w hich the DSM-IV TR Cultural Formulation can be used at different levels throughout the clinical<br />

relationship;<br />

Demonstrate improved skills in addressing complex w orking relationships through a variety <strong>of</strong> different diverse cultural<br />

situations including culture, ethnicity, race, social class, sexual orientation, age, spiritual beliefs, etc.;<br />

Apply skills for documenting aspects <strong>of</strong> the culturally responsive relationship in the clinical record.<br />

** T his course meets the qualifications for 6 hours <strong>of</strong> CE for LCSW’s and LMFT ’s as required by the CA Board <strong>of</strong> Sciences.<br />

Dr. Matthew R. Mock received his BA degree in psychology from Brow n University and his Doctorate and Masters<br />

degrees in clinical and consulting psychology from the California School <strong>of</strong> Pr<strong>of</strong>essional Psychology (CSPP). In<br />

addition practicing privately in Berkeley as a psychotherapist and consultant, he w as the Director <strong>of</strong> the Center<br />

for Multicultural Development w ith the California <strong>Institute</strong> for Mental Health in Sacramento. Just prior to this, he<br />

was Director <strong>of</strong> the Family, Youth, Children's and Multicultural Services for the City <strong>of</strong> Berkeley MH Division w here<br />

he w as practicing for over 20 years. He is also Director <strong>of</strong> the Cross Cultural Program, and Pr<strong>of</strong>essor <strong>of</strong> Psychology<br />

w ith the Graduate School <strong>of</strong> Pr<strong>of</strong>essional Psychology at John F. Kennedy University focusing on diverse children<br />

and families. As an Adjunct Faculty with the California School <strong>of</strong> Pr<strong>of</strong>essional Psychology, Alameda, he focuses<br />

on the teaching <strong>of</strong> socio-cultural and psychotherapeutic considerations w ith Asian-Pacific Americans.<br />

Re gis te r on- li ne a t http: // Le a rni ngP a rtne rs hi p. el e a rning. ne tw ork <strong>of</strong>ca re . org<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl.<br />

San Jose, CA 95116<br />

Friday, October 14, <strong>2011</strong><br />

Friday, November 18, <strong>2011</strong><br />

9:00am-4:30pm<br />

Registration starts at 8:30am<br />

46


<strong>Learning</strong> Partnership Training<br />

Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl.<br />

San Jose, CA 95116<br />

Monday, October 17, <strong>2011</strong><br />

1:00pm to 5:00pm<br />

Registration starts at 12:30pm<br />

MHD <strong>Learning</strong> Partnership presents:<br />

Understanding Strengths and<br />

Supports for<br />

Multicultural Elders and Older Adults<br />

WORKSHOP DESCRIPTION:<br />

Our culture is our individual, family and community identity throughout our lifespan. Stage<br />

models discuss how our cultural identity is formed, shaped and influenced by our families,<br />

peers and other social influences. As we become older our relationships to others including<br />

children, co-workers, significant others <strong>of</strong>ten changes. As service providers we have<br />

become much more aware <strong>of</strong> the health and mental health needs <strong>of</strong> growing older, <strong>of</strong> seniors<br />

and elders. In addition to strengths there are also risk issues <strong>of</strong> isolation, depression<br />

and changing health and potential social status.<br />

Elders experience a range <strong>of</strong> issues <strong>of</strong> potential interest clinically including: accumulation<br />

<strong>of</strong> lifetime stressors; immigration; loss; family dynamics and changes; economic downturn;<br />

unresolved life experiences and dilemmas; health and health care needs and more all<br />

through the lens <strong>of</strong> their diverse cultures and backgrounds.<br />

Cultural competence means understanding all persons in context. Research and studies<br />

<strong>of</strong> seniors and elders in families discuss an array <strong>of</strong> issues including cultural viewpoints on<br />

aging, membership in extended families and communities, social and relational challenges,<br />

dealing with life changes, physical health, mental health and other aspects <strong>of</strong> the<br />

life cycle. This workshop will address several <strong>of</strong> these issues through an array <strong>of</strong> multicultural<br />

lenses including ethnicity, social class, sexual orientation, different abilities and<br />

more.<br />

Objectives:<br />

Participants will:<br />

1. Describe and list ways in which culture plays a role in aging and relationships among<br />

older adults;<br />

2. List current needs and at-risk issues for seniors from a variety <strong>of</strong> cultural backgrounds;<br />

3. Discuss effective models <strong>of</strong> care and support that are culturally responsive that meet<br />

the needs <strong>of</strong> supporting elders;<br />

4. Describe examples <strong>of</strong> programs and systems models that incorporate cultural perspectives<br />

into health and mental health wellness.<br />

5. Learn about necessary skill sets to effectively work with seniors and elders <strong>of</strong> diverse<br />

backgrounds.<br />

** This course meets the qualifications for 4 hours <strong>of</strong> continuing education for LCSW’s<br />

and LMFT’s as required by the CA Board <strong>of</strong> Sciences.<br />

Dr. Matthew R. Mock received his BA degree in psychology from<br />

Brown University and his Doctorate and Masters degrees in clinical and<br />

consulting psychology from the California School <strong>of</strong> Pr<strong>of</strong>essional<br />

Psychology (CSPP). In addition practicing privately in Berkeley as a<br />

psychotherapist and consultant, he was the Director <strong>of</strong> the Center for<br />

Multicultural Development with the California <strong>Institute</strong> for Mental<br />

Health in Sacramento. Just prior to this, he was Director <strong>of</strong> the Family,<br />

Youth, Children's and Multicultural Services for the City <strong>of</strong> Berkeley MH<br />

Division where he was practicing for over 20 years. He is also Director <strong>of</strong> the Cross Cultural<br />

Program, and Pr<strong>of</strong>essor <strong>of</strong> Psychology with the Graduate School <strong>of</strong> Pr<strong>of</strong>essional Psychology<br />

at John F. Kennedy University focusing on diverse children and families. As an<br />

Adjunct Faculty with the California School <strong>of</strong> Pr<strong>of</strong>essional Psychology, Alameda, he focuses<br />

on the teaching <strong>of</strong> socio-cultural and psychotherapeutic considerations with Asian -Pacific<br />

Americans.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

47


MHD <strong>Learning</strong> Partnership Presents:<br />

OUTSMARTING THE SHARK:<br />

MENTAL HEALTH<br />

DOCUMENTATION TRAINING<br />

COURSE DESCRIPTION:<br />

This is a basic course in Medi-Cal documentation. The content focuses on<br />

the California Department <strong>of</strong> Mental Health and <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong><br />

Mental Health Department’s clinical record documentation standards for<br />

outpatient services. This training will focus on the way to write assessments,<br />

treatment plans and progress notes. Facilitators and participants<br />

will also re-visit specific mental health services, discuss what constitutes<br />

medical necessity, go over the definition <strong>of</strong> non-reimbursable services, and<br />

take another look at lockouts. Last but definitely not least, we will address<br />

compliance items through the eyes <strong>of</strong> a reviewer.<br />

LEARNING OBJECTIVES:<br />

At the conclusion <strong>of</strong> this training, participants will:<br />

Understand the link between medical necessity, assessments/diagnoses, treatment plans<br />

and progress notes<br />

Identify the timelines for assessments, treatment plans and billings<br />

Be pr<strong>of</strong>icient in the key elements in a treatment plan, including important signatures<br />

Recognize the eight types <strong>of</strong> Billing and Service Activities<br />

Distinguish between the seven types and subtypes <strong>of</strong> Mental Health Services<br />

Become an expert in the three essential components <strong>of</strong> a progress note<br />

Learn what is needed in a group progress note and how to calculate the correct billing for<br />

each client in the group<br />

Be keenly aware <strong>of</strong> the difference between a billable and non-billable service<br />

Document to Medi-Cal standards to keep you out <strong>of</strong> shark-infested waters.<br />

** This course meets the qualifications for 3 hours <strong>of</strong> continuing education for LCSW’s and LMFT’s as required<br />

by the CA Board <strong>of</strong> Behavioral Sciences.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

Training Dates<br />

Tuesday, October 18, <strong>2011</strong><br />

Tuesday, December 6, <strong>2011</strong><br />

9:00am-12:00pm<br />

Registration starts at 8:30am<br />

48<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl.<br />

San Jose, CA 95116


MHD <strong>Learning</strong> Partnership presents:<br />

Co-Occurring Disorders (Dual Diagnosis):<br />

Clinical Dilemmas in Assessment & Treatment<br />

Presenter: David<br />

Mee-Lee, M.D. is a<br />

board-certified psychiatrist<br />

and is certified<br />

by the American<br />

Board <strong>of</strong> Addiction<br />

Medicine (ABAM). He<br />

is based in Davis, CA<br />

and is involved in fulltime<br />

training and consulting<br />

both nationally<br />

and internationally.<br />

Dr. Mee-Lee is Chief<br />

Editor <strong>of</strong> the Revised<br />

Second Edition <strong>of</strong> the<br />

ASAM Criteria, ASAM<br />

PPC-2R, which includes<br />

criteria for cooccurring<br />

mental and<br />

substance-related<br />

disorders. He is a<br />

Senior Advisor to The<br />

Change Companies.<br />

Dr. Mee-Lee has over<br />

thirty years experience<br />

in treatment<br />

and program development<br />

for people with<br />

co-occurring mental<br />

and substance use<br />

disorders.<br />

COURSE DESCRIPTION:<br />

A large proportion <strong>of</strong> individuals suffering from alcoholism and drug dependence also<br />

suffer from psychiatric problems and vice versa. Because clinicians <strong>of</strong>ten lack training<br />

in both addiction and mental health treatment, clients with co-occurring mental and<br />

substance-related disorders frequently receive inadequate care, caught in the gap<br />

between the mental health and addiction treatment systems. Clinicians can feel ill<br />

equipped to face the increasing population <strong>of</strong> multi-problem and dual diagnosis patients.<br />

The workshop will focus on diagnostic and treatment strategies to address these dilemmas.<br />

The issues <strong>of</strong> motivation, resistance and poor follow through with treatment<br />

will be addressed. Because many dual diagnosis patients are not ready to change<br />

their substance use and/or follow their mental health treatment, there will also be<br />

some focus on motivational interviewing and engaging people into participatory treatment.<br />

Course Objectives:<br />

Participants will:<br />

● Identify the attitude and value system changes required to work with<br />

dual diagnosis clients.<br />

● Discuss assessment strategies, techniques and priorities to determine<br />

treatment options and interventions.<br />

● Apply treatment and motivational strategies necessary to develop a<br />

treatment plan that meets the client's individual multidimensional<br />

needs and stage <strong>of</strong> change.<br />

● Apply treatment and motivational strategies necessary to develop a<br />

treatment plan that meets the client's individual multidimensional<br />

needs and stage <strong>of</strong> change.<br />

** This course meets the qualifications for 6 hours <strong>of</strong> CE for LCSW’s and LMFT’s as required by the<br />

CA Board <strong>of</strong> Sciences.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

Thursday, October 27, <strong>2011</strong><br />

9:00 am-4:30 pm<br />

Registration starts at 8:30 am<br />

49<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl.<br />

San Jose, CA 95116


M HD LEARNING PARTNERSH IP PRES ENTS:<br />

The Healing Power <strong>of</strong> Play Therapy:<br />

Connecting to the Inner Child<br />

<strong>Learning</strong> Partnership<br />

Training Center<br />

1075 E. <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl<br />

San Jose, CA 95116<br />

Tuesday, November 1, <strong>2011</strong><br />

9:00am to 4:30pm<br />

Registration starts at 8:30am<br />

Course Description:<br />

Play Therapy is a theoretically based approach to therapy that builds on the normal communicative<br />

and learning processes <strong>of</strong> children. Therapists strategically utilize play therapy<br />

to help children express their inner world when they do not have the verbal language. In<br />

play therapy, safe psychological distance is provided as toys become the children’s words<br />

and the play becomes the language. The reparative and corrective emotional experiences<br />

necessary for healing illustrate the curative powers inherent in play. The effectiveness <strong>of</strong><br />

play therapy is supported by extensive research.<br />

This training will be fun and interactive. Participants must come prepared to play as there<br />

will be hands-on activities and experiential exercises. There will be a combination <strong>of</strong> lecture,<br />

case examples, video, and experientials that will provide participants with a comprehensive<br />

opportunity to expand their knowledge <strong>of</strong> play therapy. Participants will leave with<br />

an array <strong>of</strong> play therapy techniques to incorporate into their clinical practice.<br />

** This course meets the qualifications for 6 hours <strong>of</strong> continuing education for LCSW’s<br />

and LMFT’s as required by the CA Board <strong>of</strong> Behavioral Sciences.<br />

Targeted Audience:<br />

Mental Health Clinicians, Social Workers, Marriage, Family, and Child Therapists, Psychologists,<br />

MSW interns, MFT trainees.<br />

Outcome Objectives for Participants:<br />

1. Understand the theoretical underpinnings for play therapy.<br />

2. Be able to explain why play therapy is a treatment <strong>of</strong> choice for working with children.<br />

3. Identify at least 3 intervention techniques to utilize with children.<br />

4. Articulate the difference between directive and non-directive play therapy.<br />

Register on-line at: http://<strong>Learning</strong>Partn ership.elearning.network<strong>of</strong>care.org<br />

Maretta Juarez, LCSW, IF-ECMH RPF II, RPT-S, is a Licensed Clinical Social<br />

Worker, Infant-Family Early Childhood Mental Health Reflective Practice Facilitator<br />

II, and a Registered Play Therapist-Supervisor specializing in infant mental<br />

health as well as using play therapy in clinical practice with children who have<br />

been traumatized. She has over 25 years in the field. She is an accomplished<br />

trainer on infant and early childhood mental health and a recognized instructor on<br />

play therapy. She is a Certified Sandplay Practitioner and is published in the<br />

Journal <strong>of</strong> Sandplay Therapy, Sandplay Therapists <strong>of</strong> America. Maretta has been a guest lecturer<br />

and has trained on a local, state, national, and international level.<br />

Lourdes Adorno, LMFT, works for KidScope, <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> Mental<br />

Health Department providing consultation, assessment, treatment for families<br />

with young children 0-5 y/o, victims <strong>of</strong> domestic violence and child molestation.<br />

She has expertise in expressive therapy modalities such as sand tray, art, and psychodrama.<br />

She also teaches the Incredible Years Parenting Series workshop in<br />

Spanish and English. She is a graduate <strong>of</strong> The Harris Training ECMH Seminar <strong>of</strong><br />

Oakland Children’s Hospital.<br />

50


MHD <strong>Learning</strong> Partnership Presents:<br />

Wellness Recovery Action Plan<br />

3-Day Overview<br />

COURSE DESCRIPTION<br />

This three (3) day course is open to anyone who wants to increase their understanding <strong>of</strong><br />

WRAP and mental health recovery concepts and skills.<br />

After this course you will have a personal understanding <strong>of</strong> how WRAP works. You will also<br />

see the benefits <strong>of</strong> having this as a tool for those who receive services, supporters, providers,<br />

family members and the community at large. This powerful wellness tool helps those who use it<br />

focus on wellness and wholeness instead <strong>of</strong> illness and sickness.<br />

OBJECTIVES<br />

This course is designed to help participants learn:<br />

mental health recovery concepts and skills<br />

how to develop a Wellness Recovery Action Plan (WRAP)<br />

** This course meets the qualifications for 18 hours <strong>of</strong> continuing education for LCSW’s & LMFT’s as required by<br />

the CA BBS.<br />

BJ North, CRE, ITE, MHRS<br />

BJ North works as a consultant to build bridges across uncommon grounds<br />

such as those from businesses to community, individuals to community resources,<br />

and agencies to consumers. She has been able to assist various<br />

community agencies to service better those they work with by helping people<br />

to hear and speak to one anther in the spirit <strong>of</strong> mutual respect. She<br />

uses a common foundation for her approach in teaching this, the use <strong>of</strong><br />

language from cultural perspectives and working with individuals’ self-knowledge<br />

Register Online at: http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

Training Dates:<br />

November 2, <strong>2011</strong> to November 4, <strong>2011</strong><br />

9:00am-4:30pm<br />

Registration starts at 8:30am<br />

51<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St. 2nd Fl<br />

San Jose, CA 95116


LGBTQ Youth Space<br />

A day <strong>of</strong> learning, collaboration and dynamic interactive fun with<br />

the LGBTQA youth and staff<br />

This course meets the qualifications<br />

for 3 hours <strong>of</strong> continuing<br />

education for LCSW’s<br />

and LMFT’s as required by<br />

the CA Board <strong>of</strong> Behavioral<br />

Sciences.<br />

<strong>Learning</strong> Partnership<br />

Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St.<br />

San Jose, CA 95116<br />

Tuesday, November 8, <strong>2011</strong><br />

1:30pm - 4:30pm<br />

Registration starts at 1:00pm<br />

DESCRIPTION<br />

The LGBTQ Youth Space, a program <strong>of</strong> Family and Children Services, invites<br />

you to an introductory training on issues <strong>of</strong> importance to LGBTQ<br />

youth. In this training, participants will discuss common terms and<br />

definitions used in LGBTQ youth and young adult communities. We’ll<br />

provide a brief introduction to some social and structural barriers<br />

faced by LGBTQ young people and discuss how individuals can interrupt<br />

these systems <strong>of</strong> oppression. Participants have the opportunity to<br />

share their thoughts, questions, and experiences as we gain skills in<br />

advocacy and inclusion for LGBTQ youth.<br />

OBJECTIVES<br />

To have a general understanding <strong>of</strong> how to work and advocate for LGBTQ<br />

youth<br />

To have an understanding <strong>of</strong> common terms and definitions used in the<br />

LGBTQ community<br />

To have an introduction to youth development and empowerment including<br />

understanding social theory and anti-oppression<br />

How to foster a positive youth and adult identity<br />

How to manage and create a safe space or drop-in space for LGBTQ youth<br />

Listen to the voices <strong>of</strong> LGBTQ youth with a Q & A<br />

**Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

PRESENTERS:<br />

Youth and Young Adult Panelists/Trainers<br />

Youth panelists will be selected from the Youth Space volunteer speakers’ bureau.<br />

Each panelist is trained to <strong>of</strong>fer insights on their identity and experiences as members<br />

<strong>of</strong> the LGBTQ community.<br />

Bert Berja, MSW, has served as the LGBTQ Specialist for the <strong>County</strong> <strong>of</strong> <strong>Santa</strong> <strong>Clara</strong><br />

for the past two years. He brings 17 years <strong>of</strong> experience in the field <strong>of</strong> social work.<br />

Bert is as an available resource for social workers, youth, foster parents and community<br />

partners in regards to LGBTQ rights and resources.<br />

Cassie Blume, BA, is the Manager <strong>of</strong> Youth Outreach Services at the LGBTQ Youth<br />

Space: A program <strong>of</strong> FCS. She has been affiliated with the Billy De Frank Community<br />

Center and its youth programs since 2006. Prior to that time, Cassie held community<br />

organizing roles with the LGBT Community Center <strong>of</strong> New York City, Equality<br />

California, and her High School’s Gay-Straight Alliance.<br />

Kristi Espinoza, BSW, is the Outreach Coordinator for the LGBTQ Youth Space. She<br />

has been involved in queer activism and social justice movements since age 15.<br />

Before joining the team at the LGBTQ Youth Space, she worked in the fields <strong>of</strong> domestic<br />

violence, sexual assault, substance use, and campus organizing.<br />

52


M HD L e arn in g P artn e rsh ip p re s en ts :<br />

Cultural Spirituality in the Latino<br />

Community<br />

Course Description<br />

As an immigrant Latino psychologist and former pastor, I will explore the variety <strong>of</strong> ways that Latino<br />

communitie(s) express their spirituality. Drawing from my experiences, I will discuss how a<br />

connection to a spiritual life informs and is central to our cultural identity and healing. I will discuss<br />

how “La Cultura Cura,” or culture cures, and does so through a connection with the spirit, spirituality,<br />

and religious expression. Also, traditional sayings or refrains are fundamental to reduce<br />

anxieties and raise self-esteem.<br />

The presentation will help the audience discover simple keys to attract Latinos through outreach,<br />

engagement and retention efforts. Traditional Latino customs, food, music and art will be discussed<br />

as part <strong>of</strong> why Latinos emigrate to the U.S. and how immigrants resolve problems, utilizing sayings<br />

and faith. What are some challenges that clinicians have in working with the Latino community?<br />

The experience <strong>of</strong> Berkeley’s Latino collective will be shared (workshops every month with over 70<br />

families, early intervention groups, couple groups, men’s groups, women’s groups, and family<br />

groups).<br />

Course Objectives<br />

Participants will:<br />

Learn the differences & similarities in the experiences <strong>of</strong> immigrant Latinos and <strong>of</strong> those born in<br />

the United States<br />

Learn how important it may be to help the Latino community connect with their cultural &<br />

spiritual experience as part <strong>of</strong> their healing process<br />

Elucidate ways to approach spirituality and religion with Latino clients<br />

Integrate strengths, barriers, & strategies to outreach, retain, and engage with Latino consumers,<br />

families and communities.<br />

** This course meets the qualification for 3 hours <strong>of</strong> continuing education for LCSW’s and LMFT’s as required<br />

by the CA Board <strong>of</strong> Sciences.<br />

After training as both elementary school teacher and psychologist in his native El<br />

Salvador, Hugo Lucero moved to Sweden in 1988. There he worked as a preschool<br />

teacher and recreation specialist with refugee families from Eastern Europe, Africa,<br />

the Middle East, and Latin America, helping them integrate into their new culture<br />

and society. He also taught Spanish to Swedes in adult school and through private<br />

tutoring. He worked for three years in Contra Costa <strong>County</strong> as a bilingual schoolteacher<br />

before shifting to the City <strong>of</strong> Berkeley. There he worked as a public health<br />

educator in a variety <strong>of</strong> programs, then transferred to the Mental Health Division. His positions<br />

and responsibilities have included counseling, crisis response, community outreach, cultural competence<br />

specialist, leadership development with Latinos in Berkeley/Albany, and as Co-Chair <strong>of</strong> the<br />

Bay Area Cultural Competence/Ethnic Services Managers <strong>of</strong> the California Mental Health Directors<br />

Association.<br />

<strong>Learning</strong> Partnership Training Center<br />

1075 E. <strong>Santa</strong> <strong>Clara</strong> St., 2nd Fl,<br />

San Jose, CA 95116<br />

53<br />

Thursday, November 10, <strong>2011</strong><br />

9:00am to 12:00pm<br />

Registration starts at 8:30am<br />

Register on-line at: http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org


<strong>Learning</strong> Partnership<br />

Training Center<br />

1075 E. <strong>Santa</strong> <strong>Clara</strong> St, 2nd Fl<br />

San Jose, CA 95116<br />

Tuesday, November 15, <strong>2011</strong><br />

1:30pm to 4:30pm<br />

Registration begins at 1:00pm<br />

MHD LEARN ING PARTNERSH IP PRESENTS:<br />

AFRICAN AMERICAN FAITH & THE MENTAL<br />

HEALTH CARE COMMUNITY<br />

―A BRIDGE OVER TROUBLED WATER‖<br />

Course Description<br />

Addressing how mental health care providers and the spiritual needs <strong>of</strong> the African<br />

American community can construct a bridge over the troubling waters <strong>of</strong> disparities<br />

in the diagnosis and treatment <strong>of</strong> the African American and the African American<br />

community<br />

Course Objectives<br />

Participants will :<br />

Learn to explain the historical role <strong>of</strong> faith and spirituality in the lives and<br />

journey <strong>of</strong> African Americans from Slave ships to the White House.<br />

Describe the advocacy needed for African-Americans to integrate spirituality<br />

into their treatment as part <strong>of</strong> culturally responsive practices<br />

Learn to build collaboration with the mental health provider community to<br />

improve mental health outcomes for African Americans<br />

**This course meets the qualifications for 3 hours <strong>of</strong> continuing education for LCSW’s<br />

and LMFT’s as required by the CA Board <strong>of</strong> Behavioral Services.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

Pastor Horacio Jones is a graduate <strong>of</strong> Mt. Pleasant High<br />

School, San Jose, Ca. He is currently finishing his educational<br />

goal to complete his Undergraduate work and his graduate<br />

work at Golden Gate Baptist Theological Seminary. Groomed<br />

and mentored, he served diligently as Youth Pastor <strong>of</strong> Em<br />

manuel Baptist Church, San Jose and Minister <strong>of</strong> Education at<br />

Pilgrim Rest Baptist Church in Oakland, CA. He was ordained in 1986, answered<br />

the call <strong>of</strong> pastorate and founded Fremont Bible Fellowship church in<br />

Fremont, California, which has grown since its inception in 1988, from 35 members<br />

to over 1,300 active members.<br />

His passion, compassion and purpose in life has lead him to utilize his twentynine<br />

years <strong>of</strong> ministry to partner with Behavioral Health Care pr<strong>of</strong>essionals and<br />

CBO‟s to build a bridge connecting the clinical approach to mental health<br />

treatment with the spiritual roots and lives <strong>of</strong> consumers, family members, clients<br />

and the faith community. He has pioneered the curriculum, “African<br />

American Faith and Mental Health Care Services, „A Bridge Over Troubled<br />

Waters”. He currently serves as a Cultural Broker with Alameda <strong>County</strong> Behavioral<br />

Health Care Services specifically focusing on the African American<br />

Faith Perspective.<br />

54


Dr. Matthew R.<br />

Mock received<br />

his BA degree in<br />

psychology from<br />

Brown University<br />

and his Doctorate<br />

and Masters degrees<br />

in clinical and consulting psychology<br />

from the California School <strong>of</strong><br />

Pr<strong>of</strong>essional Psychology (CSPP). In<br />

addition practicing privately in Berkeley<br />

as a psychotherapist and consultant,<br />

he was the Director <strong>of</strong> the Center<br />

for Multicultural Development with<br />

the California <strong>Institute</strong> for Mental<br />

Health in Sacramento. Just prior to<br />

this, he was Director <strong>of</strong> the Family,<br />

Youth, Children's and Multicultural<br />

Services for the City <strong>of</strong> Berkeley MH<br />

Division where he was practicing for<br />

over 20 years. He is also Director <strong>of</strong><br />

the Cross Cultural Program, and Pr<strong>of</strong>essor<br />

<strong>of</strong> Psychology with the Graduate<br />

School <strong>of</strong> Pr<strong>of</strong>essional Psychology<br />

at John F. Kennedy University focusing<br />

on diverse children and families.<br />

As an Adjunct Faculty with the California<br />

School <strong>of</strong> Pr<strong>of</strong>essional Psychology,<br />

Alameda, he focuses on the teaching<br />

<strong>of</strong> socio-cultural and psychotherapeutic<br />

considerations with Asian-<br />

Pacific Americans.<br />

<strong>Learning</strong> Partnership<br />

Training Center<br />

1075 E <strong>Santa</strong> <strong>Clara</strong> St, 2nd Fl<br />

San Jose, CA 95116<br />

Friday, December 2, <strong>2011</strong><br />

9:00am to 4:30pm<br />

Registration starts at 8:30am<br />

MHD <strong>Learning</strong> Partnership Presents:<br />

Advanced Cultural Competence for<br />

Working Effectively with<br />

Multicultural Elders and Older Adult<br />

Communities*<br />

*(Note: This advanced cultural competence workshop for working with older adults is to<br />

be ideally taken after attending the cultural competence core foundation training, core<br />

assessment and engagement workshop and understanding strengths and supports <strong>of</strong> multicultural<br />

elders and older adults training.<br />

Workshop Description:<br />

This advanced workshop extends and deepens the cultural competence work<br />

necessary for working effectively with multicultural elders. The needs <strong>of</strong> elders<br />

with different cultural backgrounds <strong>of</strong>ten raise complex issues in working with<br />

multiple systems. Collaboration with family and the cultural community identified<br />

by the elder are <strong>of</strong>ten critical in providing support and culturally responsive<br />

interventions. In order to optimally identify the components <strong>of</strong> quality <strong>of</strong> life<br />

which contribute to maintaining independence, social inclusion, mental health<br />

and overall well-being <strong>of</strong> older adult populations, cultural competence must be<br />

practiced.<br />

Elders <strong>of</strong> all cultural, ethnic, racial and linguistic backgrounds may experience a<br />

range <strong>of</strong> issues <strong>of</strong> clinical and service importance. These include an accumulation<br />

<strong>of</strong> lifetime stressors, several types <strong>of</strong> loss, change within their family structure,<br />

potential economic stress, unresolved interpersonal experiences as well as<br />

changing health and mental health care needs. Ethnogerontology, ethnogeriatics<br />

and transcultural health must all be understood simultaneously to address problems<br />

that present themselves differently due to ethnicity and culture. An array <strong>of</strong><br />

cultural strategies and programs are <strong>of</strong>ten ideal.<br />

This workshop will cover advanced core curricula for serving cultural elders<br />

through a variety <strong>of</strong> significant lenses including ethnicity, social class, sexual<br />

orientation, different abilities and more. Several complex case examples will be<br />

presented and practiced by participants in order to put retained cultural competent<br />

knowledge into actual practice.<br />

** This course meets the qualifications for 6 hours <strong>of</strong> CE for LCSW’s and LMFT’s as required<br />

by the CA Board <strong>of</strong> Sciences.<br />

Objectives:<br />

Participants will:<br />

1. Understand (and describe) the importance <strong>of</strong> community-defined practice<br />

evidence versus only evidence-based practices for effectively serving older<br />

adults;<br />

2. Be able to articulate culturally-based perspectives and principles that are<br />

critical in addressing the needs <strong>of</strong> older adults;<br />

3. Identify and describe culturally competent model programs and their components<br />

that enhance well-being among diverse older people;<br />

4. Directly apply more advanced culturally-competent attitudes, knowledge,<br />

skills and behaviors for effectively providing services to culturally diverse<br />

elders, their family and community.<br />

Register on-line at http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

55


Trainings sponsored by<br />

Employee Development<br />

Trainings only for <strong>Santa</strong> <strong>Clara</strong> <strong>County</strong> employees<br />

56


Employee Development is launching 4 new certificate<br />

Certifications at ESA/ED<br />

Employee Development is launching 4 new Certificate<br />

Programs starting October <strong>2011</strong> to help <strong>County</strong><br />

employees succeed with today’s challenges. Each<br />

Certificate has 5 courses.<br />

Skillful Business Writing<br />

Each course is designed to help you<br />

polish your writing skills for more<br />

success in communicating the intended<br />

message. You will learn effective writing<br />

skills to enhance and enrich your career.<br />

You will become more <strong>of</strong> an asset to<br />

your department with your ability to write clearly and<br />

to the point.<br />

Business Writing Essentials<br />

Editing and Pro<strong>of</strong>reading<br />

Effective Business e-Mail Writing<br />

Writing Effective Business Documents<br />

Word 2007, Level 2<br />

Powerful Project Management<br />

Confidently lead and manage<br />

projects with accurate budget,<br />

proactive troubleshooting and<br />

strong relationship building.<br />

Project Management Essentials<br />

Project Problem Solving, Team Decision<br />

Making<br />

Managing Conflict<br />

Accomplishing More with Less<br />

Excel 2007, Level<br />

57<br />

Customer Service Advantage<br />

Customer Service Essentials<br />

Cross Cultural Communication<br />

Participants who take this<br />

program will improve their<br />

performance when<br />

responding to the needs <strong>of</strong><br />

internal and external<br />

customers.<br />

Customer Service in Writing<br />

Self Care for People Helping Others<br />

Teamwork & Customer Service<br />

Effective Communicator<br />

This program teaches<br />

participants best practices<br />

for communicating<br />

effectively in the<br />

workplace and promotes<br />

the practices <strong>of</strong> effective<br />

dialog, setting boundaries, confidentiality and ethics.<br />

Communications Essentials<br />

Managing Conflict<br />

Cross Cultural Communication<br />

Presentation Skills<br />

Personality Styles<br />

FOR MORE INFORMATION AND TO REGISTER:<br />

From work, go to: http://training.sccgovatwork<br />

From home, go to: http://ed.sccgov.org<br />

Click on the “Employee Development Certificate<br />

Programs” box


SCVHHS<br />

<strong>Learning</strong> <strong>Institute</strong> <strong>Fall</strong> <strong>2011</strong> <strong>Catalog</strong><br />

1075 E. <strong>Santa</strong> <strong>Clara</strong> Street, 2nd Floor<br />

San Jose, CA 95116<br />

(408) 792-3900<br />

http://<strong>Learning</strong>Partnership.elearning.network<strong>of</strong>care.org<br />

58

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