DELIVERING AADHAAR SERVICES

essential government and other public utility services including Aadhaar service, social
welfare schemes, financial service, education and skill development courses, health,
election services, agriculture and digital literacy, apart from a host of B2C services.
Village Level Entrepreneur
The essence of CSC scheme is that it is managed and operated by a local person whose
acceptability is higher within the community she/he serves. The CSC operator – Village
Level Entrepreneur (VLE) – is the key stakeholder. The success of the Scheme depends
largely on his ability, zeal and passion for setting up a sustainable social enterprise within
the existing constrains of rural India.
Through CSCs, the VLEs are enabling last mile implementation of several flagship
Government schemes/programmes. Schemes like Digital Saksharta Abhiyan (DISHA),
where the VLE supports one person in the family to become digitally literate, also
encourages the community to visit the CSC for other services. Similarly, ‘Jan Dhan Yojana’
of the Government which envisages opening of a bank account for every individual, has
enhanced VLE interface with the community.
One of the key services being delivered by CSCs are Aadhaar services. The Aadhaar
enrolment and updation facility provided by the VLE also supports community participation
as every person, including children of 0-5 years of age are getting enrolled under Aadhaar
through CSCs. Similar initiatives of the Government provide the desired impetus and act
as a catalyst in enabling the VLE to mobilize the community and build trust.
About one crore (ten million) transactions take place every month through CSCs across
the country, which confirms active community participation in CSC framework. The CSC
also leads to unique micro-enterprises which provide local employment to almost 4-5
people per CSC across India. The vision for the future is to transform 2.5 lakh VLEs in the
Gram Panchayats to a self-sustaining network of entrepreneurs contributing immensely
to the Digital India programme.
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
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