DELIVERING AADHAAR SERVICES

DIGITAL SEVA KENDRAS (CSC)
DELIVERING
AADHAAR SERVICES
– A Unique Initiative
CSC Becomes
Largest UID
Generating
Registrar in
India

Hon’ Prime Minister,
Shri Narendra Modi:
With advancement in technology, the world is moving towards
being a cashless society. Power of JAM (Jan Dhan, Aadhar &
Mobile vision), will serve as the bedrock of many initiatives to
come. For me, JAM is about Just Achieving Maximum:
• Value for every rupee spent
• Empowerment for our poor
• Technology penetration among the masses
Hon’ Minister,
Shri Ravi Shankar Prasad:
"More than 100 crore residents in India are now registered
under Aadhaar identity. It is an instrument for good governance.
Aadhaar is a mode to reach the poor and needy without the
middlemen."
"Aadhaar crossing the 100-crore mark is indeed a momentous
occasion. This along with the recently notified Aadhaar Act will
give a boost to the government's initiative of bringing a systematic
change in the way services, subsidies and benefits will be directly
delivered to the deserving masses.

contents
No. Content Page
1 Foreword from the Hon’ Minister 5
2 Common Services Centers – Revolutionising Rural 6
Entrepreneurship
3 Aadhaar Permanent Enrolment Center – Digital Seva 8
Kendra, a Game Changer in Governance
4 Journey of Aadhaar through CSC 9
5 Milestones Achieved by CSC SPV in Aadhaar 11
6 Aadhaar-based Services through CSC 14
7 Application of eKYC/Authentication 21
8 Aadhaar Services through CSC – A Differentiator 25
9 Way Forward 27
10 Pioneers of Digital Empowerment through Aadhaar 28
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
3

4
CSC e-Governance Services India Limited

DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
5

Common Services Centers (CSCs)
Revolutionizing Rural
Entrepreneurship
Common Services Centers (CSCs) are an integral part of the
Government’s flagship ‘Digital India’ programme. On July 1,
2015, at the launch of Digital India Week, the vision of this
ambitious programme was announced by Hon’ Prime Minister.
For achievement of social objectives such as digital and financial
inclusion, it is envisioned to connect villages in India through broadband
and high speed Internet for delivery of electronic services at the doorstep
of citizens. The program inter-alia provides for enabling access points -
Common Services Centers (CSCs)- across the country.
With the objective of ‘enabling access points for delivery of services to citizen
close to place of their residence’, the Government has decided to set up
atleast one CSC in every Panchayat through CSC 2.0 scheme. The vision of
CSC 2.0 is ‘One Panchayat, One CSC’. It envisages establishment of 2.5 lakh
CSCs covering all Gram Panchayats in the country to provide e-services to
citizens. This will also include integrating the existing 1.5 lakh CSCs and making
operational an additional one lakh CSCs at Gram Panchayats (preferably GP
premises). CSC 2.0 aims to further improve the availability and accessibility of
services to the rural population.
CSCs are one of the largest networks of ICT-enabled access points in the
world, engaged in the delivery of number of Government to Citizen (G2C)
and Business to Citizen (B2C) services, especially catering to rural India. Most of the
Government and private sector agencies are now utilizing CSCs across the country to
extend their last mile reach and deliver services. With geographical equity, CSCs can be of
great importance to organizations engaged in or envisaging service delivery to citizens in
every nook and corner of the country.
The CSC scheme is built on a concept of symbiotic relationship among various stakeholders
and is unique in creating a silent revolution in ICT-based rural entrepreneurship. CSCs offer
the citizens assisted access to e-services with a focus on enhancing governance, delivering
6
CSC e-Governance Services India Limited

essential government and other public utility services including Aadhaar service, social
welfare schemes, financial service, education and skill development courses, health,
election services, agriculture and digital literacy, apart from a host of B2C services.
Village Level Entrepreneur
The essence of CSC scheme is that it is managed and operated by a local person whose
acceptability is higher within the community she/he serves. The CSC operator – Village
Level Entrepreneur (VLE) – is the key stakeholder. The success of the Scheme depends
largely on his ability, zeal and passion for setting up a sustainable social enterprise within
the existing constrains of rural India.
Through CSCs, the VLEs are enabling last mile implementation of several flagship
Government schemes/programmes. Schemes like Digital Saksharta Abhiyan (DISHA),
where the VLE supports one person in the family to become digitally literate, also
encourages the community to visit the CSC for other services. Similarly, ‘Jan Dhan Yojana’
of the Government which envisages opening of a bank account for every individual, has
enhanced VLE interface with the community.
One of the key services being delivered by CSCs are Aadhaar services. The Aadhaar
enrolment and updation facility provided by the VLE also supports community participation
as every person, including children of 0-5 years of age are getting enrolled under Aadhaar
through CSCs. Similar initiatives of the Government provide the desired impetus and act
as a catalyst in enabling the VLE to mobilize the community and build trust.
About one crore (ten million) transactions take place every month through CSCs across
the country, which confirms active community participation in CSC framework. The CSC
also leads to unique micro-enterprises which provide local employment to almost 4-5
people per CSC across India. The vision for the future is to transform 2.5 lakh VLEs in the
Gram Panchayats to a self-sustaining network of entrepreneurs contributing immensely
to the Digital India programme.
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
7

Aadhaar Permanent Enrolment Centre (PEC)
Digital Seva Kendra, a game
changer in governance
The Government recently passed
‘The Aadhaar (Targeted Delivery of
Financial and Other Subsidies, Benefits
And Services) ACT, 2016’, which
provides for, as good governance,
efficient, transparent, and targeted delivery of
subsidies, benefits and services, the expenditure
for which is incurred from the Consolidated Fund
of India, to individuals residing in India through
assigning of unique identity numbers to such
individuals. This means that any person who
avails benefit from any Government scheme
would now require an Aadhaar card. Close to 20
crore people in the country still need an Aadhaar
card. This is a huge opportunity for VLEs as they
receive Rs. 35 for each Aadhaar generated. This
not only increases business for CSCs but also
enables the Government in achieving the targeted delivery of various benefits to citizens in a transparent manner. By
using Aadhaar, all duplicate cases are identified and the system becomes transparent and efficient.
CSCs function as Permanent Enrolment Centers (PEC) and are therefore unique and different from many other
enrolment centers. PECs also enhance the income of VLEs through additional services like biometric, demographic
or mobile updates. VLEs earn Rs. 15 per demographic update and Rs. 4 per mobile update. Considering that 70 crore
Aadhaars require update of mobile numbers, this service can provide additional income to VLEs. Similarly, all children
will require a biometric update when they turn 15 years of age. PECs will be the only centre which can update the
biometric data of children under Aadhaar.
There is a plan to turn each of the CSCs into Aadhar Enabled Payment (AEPS) Center that shall provide access
to citizens to withdraw their entitlements and other amount from any bank. VLEs can avail this opportunity
by registering for Apna Dhan. This payment system also requires authentication, which can be done by VLEs.
CSCs are likely to be the sole centre for authentication of citizens for entitlements, at place of his residence. By
working as PECs, CSCs can help the Government in achieving transparent and efficient governance and enhance
the credibility of the service delivery system.
8
CSC e-Governance Services India Limited

Journey of Aadhaar
through CSC
CSC e-Governance Services India Limited (CSC Special Purpose Vehicle) started
its journey as a UIDAI Registrar in January 2013. Starting with two Enrolment
Agencies, namely Network for Information & Computer Technology (NICT) and
All India Society for Electronics and Computer Technology (AISECT), the number
of Enrolment Agencies under CSC SPV has today gone up to 74 countrywide. CSC
first started Aadhaar operation in Madhya Pradesh and from there it was no looking back.
Today CSC SPV has its presence in all the Aadhaar states across the country.
Introduction to Aadhaar:
The Unique Identification Authority
of India (UIDAI) is mandated to assign
a 12-digit Unique Identification (UID)
number (known as Aadhaar) to all the
residents of India. This number will
serve as a proof of identity and address,
anywhere in India. Each Aadhaar
number is unique to an individual and
will remain valid for life. Aadhaar uses
IRIS, fingerprint and photographs (face
profile) to identify a resident. In due
course of time, Aadhaar number will
be used for providing citizens access
to services like banking, mobile phone
connections and other government and non-government services. Aadhaar will be:
• Easily verifiable in an online, cost-effective way
• Unique and robust enough to eliminate the large number of duplicate and fake
identities in government and private databases
• A random number generated, devoid of any classification based on caste, creed,
religion and geography
• No need to provide paper based identification –simplifying the life of citizen
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
9

Aadhaar Enrolment:
Registrar(s): Registrars are departments or agencies of the Central
government State government/Union territory, public sector undertaking
and other agencies and organizations, leveraging their existing infrastructure
in order to implement the UID project by interacting with residents. Today,
CSC SPV is the single largest national level Registrar for UID.
Enrolment Agencies: Enrolment Agencies are entities hired by the
Registrars to perform enrolment functions on behalf of the Registrar(s).
Seventy-eight (78) Enrolment Agencies are engaged to perform enrolment functions on
behalf of the Registrar(s).
Aadhaar
Enrolment
Process
Child Enrolment: The population that could not be covered in the initial enrolment camps
needs to be given an opportunity to get enrolled for Aadhaar. New born will also require a
facility to be enrolled for Aadhaar. Children between the age group of 0-5 years are enrolled for
Aadhaar through Android tablet of android version 4.0 and above. The demographic details and
photograph of the child is captured on the tablet. The Aadhaar and fingerprint authentication
of the child’s parents is captured to process the enrolment. A proof of relationship needs to be
produced by the parents to establish the relationship with the child. The acknowledgement
of the enrolment is shared on the mobile number provided at the time of child enrolment. As
the enrolment is done on online mode, the enrolment data is synced with the UIDAI server in
real time, making the enrolment activity faster and time efficient. CSC SPV has deployed the
maximum number of child enrolment tablets across the country.
Permanent Enrolment Centers (PEC’s): PEC’s are
required to facilitate the enrolment of residents
organised by the Registrars. These centers will
have all the devices and enrolment client required
for doing enrolments as well as demographic and
biometric updates. These Permanent Enrolment
Centers will have to adhere to all the prescribed
processes and guidelines issued by UIDAI regarding
fresh enrolment as well as update, and will have
to carry out their work only through software and
hardware prescribed by UIDAI for this purpose.
These PECs are also known as ‘Aadhaar Kendra’.
Aadhaar Kendra’s can be utilized in more than one
ways. Apart from enrolments and updates, these
Kendra’s can also be used for other services like finding the status of Aadhaar enrolments,
e-Aadhaar letter printing and Lost UID enrolments.
The following services are being provided through CSC PECs:
1. New Aadhaar Enrolment
2. Child Enrolment
3. e-Aadhaar Print
4. UCL (Update Client Lite)
5. Advanced Search
6. Aadhaar Demographic Data Update
7. Aadhaar Biometric Update
10
CSC e-Governance Services India Limited

Milestones Achieved by
CSC SPV in Aadhaar
Year Wise Milestone Achieved by CSC e-Governance Services
CSC SPV is the only Registrar which has set up PECs in all the States across the country.
CSCs, run and managed by a local entrepreneur, work as PECs and provide all the UIDbased
services including enrolment of citizens. More than two-three PECS are present
in almost all the blocks of the country, other than the NPR states. Following the recent
decision of the Government to allow UID in NPR states, CSCs in all the remaining
blocks will also start functioning as PECs and provide Aadhar-related services to the
citizens.
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
11

Registrar Wise Ranking
Cumulative Aadhaar Generation by CSC PEC’s since 2013
12
CSC e-Governance Services India Limited

Share of PEC’s Among All Registrars
State-wise Deployment of Tablets for Child Enrolment Till May’16
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
13

Aadhaar-based Services
through CSC
UCL (UPDATE CLIENT LITE):
Update Client Lite (UCL) - Phase 1 application helps citizens, who are already enrolled
under Aadhaar, update either demographic or biometric information like:
• Email Id
• Mobile number
• Information Sharing Consent
It is equally important for the citizen to update the central repository to avail the Aadhaar
benefits. Update process is required to enable the citizen to request for updates in the system.
The UCL allows updates only on demographic details. For biometric details update, the
resident should visit an enrolment centre where the Standard Update Client and necessary
infrastructure is available.
The biometric data of user is expected to identify a user uniquely and is not changed
naturally for a long period of time, whereas the demographic details can change multiple
times without any hard conditions. It is, therefore, expected that residents will have
to update their demographic data in the central repository much frequently than the
biometric data. There is a need for large-scale deployment of update centers to cater to
the needs of demographic updates. These updates are not as sensitive as the biometric
updates from security and identity perspective and hence certainly have different need
from authentication measures perspective. Even within demographic details, email
address, mobile number and PIN are the fields that do not need any verification or proof
apart from resident authentication and hence can be updated instantly in an online mode.
UPDATE PROCESS USING UCL:
1. It allows the resident to update the demographic details after the resident has been
allotted an Aadhaar number.
2. Accepts the details as requested by the resident, authenticates the details with resident’s
single fingerprint biometric and sends it to the server to be updated in the central repository.
3. It updates the details and generates a print receipt bearing the changes which have
been requested by the resident.
14
CSC e-Governance Services India Limited

ADVANCED SEARCH OPTION:
The Advanced Search Option is a tool incorporated in the Aadhaar Enrolment Client
through which a resident can get his/her copy of E-Aadhaar generated. This helps the
residents who have yet not received the copy of their Aadhaar or have lost it somehow.
This tool basically serves the below four resident needs:
1. If EID/ENO/UID or any one these are known: Here a resident by his/her EID/ENO
can get the E-Aadhaar generated. If the resident has lost his Aadhaar copy, but still
remembers his/her Aadhaar number, then the resident can get the copy of his/
her E-Aadhaar. The resident also needs to give his/her biometric (only fingerprint)
authentication.
2. If EID/ENO/UID is not known: Here a resident by giving his/her Demographic Details, as
given during the time of enrolment, could get the E-Aadhaar generated. The resident
also needs to give his/her biometric (only fingerprint) authentication.
3. A resident can also generate his/her E-Aadhaar on behalf of some other resident
(Relative etc.). Here, the relative or the person coming on behalf needs to give his own
UID and biometric (only fingerprint) and the UID of the resident on whose behalf he/
she has come.
4. Multiple Enrolments by Resident- If a resident has enrolled multiple times then
multiple EIDs will exist. However, E-Aadhaar will be generated corresponding to only
one of the EIDs as rest will be marked as duplicate. Resident can provide any of the
EIDs corresponding to multiple enrolments and if Aadhaar is generated for any of the
EIDs, then also system will download the E-Aadhaar.
DEMOGRAPHIC UPDATES:
1. Various life events such as marriage may lead to change in the demographic details of
residents, such as name and address. Address and mobile number could also change
due to migration to newer locations. Residents may also want changes in their relative’s
details due to marriage, death, etc. In addition, residents could have other personal
reasons to change their mobile number, email address, etc.
2. Changes in various service delivery platforms may lead residents to request changes to
“information sharing consent”, and to add mobile number to CIDR, etc.
3. Any errors made during the enrolment process wherein the resident’s demographic
data may have been captured incorrectly.
BIOMETRIC UPDATES:
a) Age

c) Age >15 years at the time of enrolment – Residents are recommended to update their
biometric data every 10 years.
d) Events like accidents or diseases leading to biometric exception
e) As the Aadhaar authentication service becomes ubiquitous, residents may also
approach for biometric updates because of authentication failures which may result
from incorrect biometric capture or poor biometric quality captured at the time of
enrolment. With improvements in technology, it may be possible to capture better
quality biometrics in the CIDR.
AADHAAR UPDATE (DEMOGRAPHIC/BIOMETRIC & MOBILE
NO): STATUS
The UIDAI update policy offers facility to the resident to update/correct following fields in
Aadhaar database via online through Enrolment Client and physical post:
1. Name
2. Address
3. Date of Birth
4. Gender
5. Mobile Number
• Any residents can visit any PEC
and apply for demographic and
biometric data. So far, approx.
1.5 crore Demographic & Biometric
updates have taken place
via CSC SPV PEC’s
• Advance search facilities are
also available in all CSCs
MOBILE UPDATE:
In July 2015, CSC SPV launched an Update facility for the citizens to update Mobile
numbers in the UIDAI database. Till May 2016, 169,400 mobile numbers have been
updated through this facility. In the month of May 2016, 3,487 CSCs have provided Mobile
Update service.
State Wise Updation of Mobile Number
16
CSC e-Governance Services India Limited

AADHAAR ENABLED SERVICES:
UIDAI has provided guidelines to various ministries and departments, banks and other
organizations to define mechanisms and processes for interlinking UID with their
databases on a continuous basis and defining usage and applicability of UID for delivery
of various services. Under the initiative, various Aadhaar-based services are provided
through CSC by leveraging Aadhaar for better governance, accountability and delivery of
services. Other services delivered through PECs are as follows:
• Seeding of Aadhaar with Bank customer databases and also with various departmental
databases
• E-Aadhaar Print; Plastic Aadhaar Card Printing
• BFD (Best Finger Detection)
• E-KYC & Authentication Service
• BC Services : Bank Account Opening , On Us/Off us AEPS (Micro ATM)
AADHAAR CARD PRINTING (PLASTIC AADHAAR
CARD):
As per UIDAI notification, all CSCs have been extended with a facility to
print Plastic Aadhaar Cards leveraging e-KYC. Accordingly, 3,765 CSCs
have delivered PVC Aadhaar Card service across 27 States & UTs in
May 2016. During the period from April 2015 to May 2016, 34,04,910
PVC Aadhaar Cards have been printed through the CSC network.
State-wise Share in Aadhaar Card Printing from April’15 – May’16
G2C ONLINE PVC AADHAAR CARD
(CASH ON DELIVERY):
Citizens can now order Aadhaar PVC Card online
and get it delivered at their doorstep. The Aadhaar
card will be printed on a PVC card after validating
the resident’s identity via OTP and retrieving her/his
e-KYC from UIDAI.
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
17

AADHAAR SEEDING:
Aadhaar seeding is a process by which the Aadhaar number of residents are included in
the database of service providers for enabling Aadhaar-based authentication during service
delivery, i,e. linking of Aadhaar number to beneficiary ID. The objective is not to replace the
currently used unique identifier of the customers/ residents/ beneficiaries with Aadhaar.
Aadhaar Seeding Procedure
Demographic Aadhaar Seeding Framework Developed
by CSC e-Governance:
The UIDAI allows ASAs to perform demographic authentication on all consented users. The
Demographic Authentication Service does not send information
about the user. It only validates the given information and responds
with whether the information matches with its database or not.
Biometric Aadhaar Seeding Framework:
There is a need to match the database of UIDAI with other database
like NHM/PDS etc for each beneficiary before it gets finally seeded
within the departmental database. The verification is carried out by
leveraging e-KYC phenomenon within the CSC network as follows:
Matching of Record Before Final Seeding in Database
18
CSC e-Governance Services India Limited

AADHAAR SEEDING SERVICE FOR BANKS:
CSC e-Governance Services has launched one more service to help the citizens to seed
their Aadhaar number in their respective Bank Accounts using e-KYC platform. So far, 10
banks namely CBI/PNB/Union Bank/ICICI etc are using this service.
AADHAAR AUTHENTICATION & E-KYC SERVICES:
The UIDAI has been created with the mandate of providing a unique identity (Aadhaar)
number to all residents of India and also defining usages and applicability of Aadhaar for
delivery of various services. As a first of its kind service, the electronic Know Your Customer
(e-KYC) service of the Unique Identification Authority of India (UIDAI) is transforming
the entire KYC process by making it paperless, instantaneous, secure, economical and
non-repudiable. These services help enhance citizen convenience and greatly increase
business efficiency across sectors that require proof of identity and address.
a. AUA/ASA (Authentication User/Service Agency):
Process by which the Aadhaar number, along with other attributes, such as
demographics/biometrics/OTP is submitted to UIDAI's CIDR for verification.
b. KUA/KSA (e-KYC User/Service Agency):
E-KYC is a service offered by UIDAI through which the KYC procedure is carried out
electronically. Resident authorizes/Consented UIDAI to provide service providers
his/her demographic data Demographic information of the resident includes name,
address, date of birth, gender, phone, email ID and photograph.
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
19

Authentication/e-KYC Ecosystem
CSC SPV has signed an e-KYC/Authentication agreement with various Central/State
government-level departments, banks and other private companies. In this regard, almost
nine (9) crore transactions have been recorded till May 30, 2016. Major transactions have
been recorded with e-KYC mode. Almost 14 state governments have come on-board for
these facilities, namely Himachal Pradesh, Punjab, Haryana, Jharkhand, Chhattisgarh,
Odisha, Andhra Pradesh, Telangana, Maharashtra and Daman & Diu. Apart from the state
governments, so far 28 institutions have tied up with CSC SPV to enable authentication
and E-KYC services for citizens.
20
CSC e-Governance Services India Limited

Application of e-KYC/
Authentication
Disbursing Entitlements Leveraging Aadhaar as e-PDS:
Aadhaar Enabled Solution Implemented: The primary challenge faced within the current
set of PDS operations is the misreporting of sales. To make operations at the Fair Price
Shops more transparent and more difficult to misreport, it is
recommended that a PoS device be utilized for FPS transactions
with Internet- enabled biometric authentication (Aadhaar-based).
Aadhaar Authentication Components: It describes components of
the Aadhaar Authentication system and the flow of authentication
request and response. The high level components are:
1. Authentication at the front end: Authentication front end largely
consists of the service provider at the point of service, such as
a fair price shop using an Aadhaar compliant authentication
device to authenticate ration card holders who come to
purchase subsidized grains. A biometric authentication device
is deployed at the point-of-service.
2. Authentication Partner
3. Authentication Backend at CIDR
Owner Organization
Objective of Work
Total FPS Outlets/Circle
Go Live/ Total Transactions Since
Inception
Stakeholders
Aadhaar Authentication Agency
Aadhaar Tools Adopted
Business Model Adopted
Infrastructure@ FPS
Dept. of Food & Civil Supplies, Govt. of NCTD
To achieve transparency in PDS by ensuring via Aadhaar Authentication of the
beneficiary at the time of disbursement to the entitlement holder at FPS Outlet
42 FPS @ Delhi; Across All PDS Circle
April 2015; 528,129
UIDAI HQ, Dept. of Food & Civil Supplies, Govt. of Delhi, NIC, CSC
e-Governance Services India Ltd & FPS Owner
CSC e-Governance Services India Ltd
Authentication using Fingerprint Biometrics, Aadhaar Seeded PDS Database
End to End Implementation of TPDS Solution by CSC eGovernance Service
India Ltd
PDS Application (Developed by NIC) & Multi Function Tab
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
21

Opening up of Bank Account by Punjab National
Bank using e-KYC via CSCs (Working as Business
Correspondent):
E-KYC service of UIDAI may be accepted as a valid process for KYC verification. The
information containing demographic details and photographs are made available from
UIDAI as a result of e-KYC process. While using e-KYC service of UIDAI, the individual user
has to authorize the UIDAI, by explicit consent, to release her or his identity/address
through biometric authentication either to the bank branches/business correspondents
(BCs). The UIDAI then transfers the data of the individual, comprising name, age, gender,
and photograph of the individual, electronically to the bank/BCs, which may be accepted
as valid process for KYC verification.
22
CSC e-Governance Services India Limited

Issuance of Passport by Ministry of External Affairs
Client Objective Solution Implemented Benefit
Ministry
of External
Affairs, Govt.
of India
With a view to making
the Passport issuance
process simpler,
more secure
and reliable, the
Passport Seva Project
has taken the
initiative to digitally
integrate with the
UID database for validating
the Aadhaar
number, submitted
by the passport applicant,
as a Proof of
Identity and Proof of
Address
For an applicant who gives the Aadhaar
number on his/her passport application, the
Aadhaar number along with the biometric
data, captured at the Passport Seva Kendra,
are sent to UID’s e-KYC service platform. The
demographic details along with photograph
returned by UID are displayed to the
Verification Officer/Granting Officer - thus
helping in validating identity of the applicant
based on the Aadhaar number
Resident:
-No need to carry
documents/Cards
-No need to fetch
ID documents,
immediate on line
authentication
Department:
-No paper workneed
for photo
copy
-Cost Saving
-Improved
Regulatory
compliance
Issuance of Insurance Policies Using e-KYC:
It is for the first time that paperless e-KYC based
life insurance policies are being sold through CSCs
in India. Identification of the customer is done
through biometric authentication and personal
details accessed from the UIDAI. The policy is
delivered instantly to the customer. It takes less
than three minutes to deliver the insurance policy
to the customer. CSC offers a unique platform to
all insurance companies to extend life and nonlife
insurance products and services to citizens,
especially those living in rural India. This would
support the Government in its endeavour for achieving comprehensive financial inclusion.
E-KYC integration will be completed during this year with all the insurance companies.
Registration of Students Using e-KYC & Authentication at the time of Exam
under NDLM (National Digital Literacy Mission):
At the time of registration under NDLM programme, students need to do the registration
using e-KYC & complete the full coursework. Similarly, after the completion of the
same, the same student needs to authenticate using ASA/KSA system to identify his/her
credentials.
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
23

Submission of Online FIR by an Applicant for Jharkhand Dept. of Police via CSCs:
24
CSC e-Governance Services India Limited

Aadhaar Services through
CSC – A Differentiator
• A major contribution to the success story of CSC SPV has
been of our women VLEs who have been a continuous source
of inspiration. Kiran Kumari from Giridih district Jharkhand
completed 22,000 successful Aadhaar enrolments and has
been a role model for others in her district.
• CSC SPV has also been an active partner in terms of social
responsibility. On direction of Social Welfare Department
of Government of Bihar, Aadhaar camps were organised in
various districts of Bihar to cover up all the pending pensioner
enrolments.
• Child Enrolment is now the primary focus for all Aadhaar
ecosystem partners
and CSC SPV has
been upfront in taking
this activity ahead.
In Jhabua district of
Madhya Pradesh,
Aadhaar enrolment of
a new born baby was
carried out by CSC
VLE on the initiative of
local administration,
merely 22 minutes of her birth at a local health centre.
• Apart from the new born, elderly citizens, the torch
bearers of our society have also been covered under
the Aadhaar drive. A 105-year-old woman was enrolled
for Aadhaar in Jhabreda village of Haridwar district in
Uttarakhand. Smt. Gyano Devi, the elderly woman, has
also been a witness to the Jallianwala Bagh incident in
pre-Independence era.
• Religious festivals are an integral part of Indian culture and a platform where millions
of people come together. CSC SPV organized an Aadhaar enrolment camp at Singhasth
Kumbh Mela in Ujjain district of Madhya Pradesh few months back.
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
25

• Special Aadhaar camps have been conducted by CSC SPV in 145 Government
department, such as:
• Parliament of India, Union Public Service Commission, Staff Selection Commission
• Ministry of Defence, Ministry of Finance , Ministry of Human Resource Development
• Registrar of Newspapers for India
• Railway Ministry, Ministry of Social Justice, Ministry of Food Processing and Ministry
of Corporate Affairs
• Ministry of Information & Broadcasting, Central Information Commission, Ministry
of Tribal Affairs
• Ministry of Labour & Employment, Ministry of Social Welfare, Custom Commission
Office
• Institute of Secretariat Training & Management, etc.
26
CSC e-Governance Services India Limited

Way Forward
CSC today stands as the number one registrar of Aadhar services in the country. We have
to work hard and aim to bring the last citizen into the fold of Aadhaar and its associated
benefits. Going forward, one of the activities which all the government agencies /
departments need to do is seeding of Aadhaar numbers in their citizen database. Even
the Census may need to consider Aadhaar for all citizens. This offers huge opportunity to
the CSCs. Recently CSC has launched seeding of Aadhaar with bank accounts; a proposal
in this regard has been submitted to all national and private banks and approval received
from some banks. CSCs have a great opportunity to seed Aadhaar in bank accounts of
citizens. CSCs are also likely to receive a mandate from Rural Development Ministry and
Department of Food and Civil Supplies for seeding of Aadhaar in MGNREGA and ration
card database. The effort shall be to provide Aadhaar-based services to citizens in close
proximity to his place of residence through the Common Services Centers and support
the Government in simplifying the life of every citizen.
All CSCs across the country can start PEC and only need the Aadhaar kit (Biometric and Iris
scanner) and a certified operator. All those who want to start Aadhaar PEC can register at
http://registration.csc.gov.in/uidreg/PecRegForm.aspx.
By working as PECs, CSCs can help the Government in achieving transparent and efficient
governance and further enhance the credibility of the service delivery system. VLEs will
then truly be called Desh Ko Badalney Wale!
DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
27

28
CSC e-Governance Services India Limited

DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
29

30
CSC e-Governance Services India Limited

DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
31

32
CSC e-Governance Services India Limited

DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
33

34
CSC e-Governance Services India Limited

DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE
35