DELIVERING AADHAAR SERVICES

DIGITAL SEVA KENDRAS (CSC) 

DELIVERING 

AADHAAR SERVICES 

– A Unique Initiative 

CSC Becomes 

Largest UID 

Generating 

Registrar in 

India

Hon’ Prime Minister, 

Shri Narendra Modi: 

With advancement in technology, the world is moving towards 

being a cashless society. Power of JAM (Jan Dhan, Aadhar & 

Mobile vision), will serve as the bedrock of many initiatives to 

come. For me, JAM is about Just Achieving Maximum: 

• Value for every rupee spent 

• Empowerment for our poor 

• Technology penetration among the masses 

Hon’ Minister, 

Shri Ravi Shankar Prasad: 

"More than 100 crore residents in India are now registered 

under Aadhaar identity. It is an instrument for good governance. 

Aadhaar is a mode to reach the poor and needy without the 

middlemen." 

"Aadhaar crossing the 100-crore mark is indeed a momentous 

occasion. This along with the recently notified Aadhaar Act will 

give a boost to the government's initiative of bringing a systematic 

change in the way services, subsidies and benefits will be directly 

delivered to the deserving masses.

contents 

No. Content Page 

1 Foreword from the Hon’ Minister 5 

2 Common Services Centers – Revolutionising Rural 6 

Entrepreneurship 

3 Aadhaar Permanent Enrolment Center – Digital Seva 8 

Kendra, a Game Changer in Governance 

4 Journey of Aadhaar through CSC 9 

5 Milestones Achieved by CSC SPV in Aadhaar 11 

6 Aadhaar-based Services through CSC 14 

7 Application of eKYC/Authentication 21 

8 Aadhaar Services through CSC – A Differentiator 25 

9 Way Forward 27 

10 Pioneers of Digital Empowerment through Aadhaar 28 

DIGITAL SEVA KENDRAS (CSC): DELIVERING AADHAAR SERVICES – A UNIQUE INITIATIVE 

3

4 

CSC e-Governance Services India Limited


5

Common Services Centers (CSCs) 

Revolutionizing Rural 

Entrepreneurship 

Common Services Centers (CSCs) are an integral part of the 

Government’s flagship ‘Digital India’ programme. On July 1, 

2015, at the launch of Digital India Week, the vision of this 

ambitious programme was announced by Hon’ Prime Minister. 

For achievement of social objectives such as digital and financial 

inclusion, it is envisioned to connect villages in India through broadband 

and high speed Internet for delivery of electronic services at the doorstep 

of citizens. The program inter-alia provides for enabling access points - 

Common Services Centers (CSCs)- across the country. 

With the objective of ‘enabling access points for delivery of services to citizen 

close to place of their residence’, the Government has decided to set up 

atleast one CSC in every Panchayat through CSC 2.0 scheme. The vision of 

CSC 2.0 is ‘One Panchayat, One CSC’. It envisages establishment of 2.5 lakh 

CSCs covering all Gram Panchayats in the country to provide e-services to 

citizens. This will also include integrating the existing 1.5 lakh CSCs and making 

operational an additional one lakh CSCs at Gram Panchayats (preferably GP 

premises). CSC 2.0 aims to further improve the availability and accessibility of 

services to the rural population. 

CSCs are one of the largest networks of ICT-enabled access points in the 

world, engaged in the delivery of number of Government to Citizen (G2C) 

and Business to Citizen (B2C) services, especially catering to rural India. Most of the 

Government and private sector agencies are now utilizing CSCs across the country to 

extend their last mile reach and deliver services. With geographical equity, CSCs can be of 

great importance to organizations engaged in or envisaging service delivery to citizens in 

every nook and corner of the country. 

The CSC scheme is built on a concept of symbiotic relationship among various stakeholders 

and is unique in creating a silent revolution in ICT-based rural entrepreneurship. CSCs offer 

the citizens assisted access to e-services with a focus on enhancing governance, delivering 

6 


essential government and other public utility services including Aadhaar service, social 

welfare schemes, financial service, education and skill development courses, health, 

election services, agriculture and digital literacy, apart from a host of B2C services. 

Village Level Entrepreneur 

The essence of CSC scheme is that it is managed and operated by a local person whose 

acceptability is higher within the community she/he serves. The CSC operator – Village 

Level Entrepreneur (VLE) – is the key stakeholder. The success of the Scheme depends 

largely on his ability, zeal and passion for setting up a sustainable social enterprise within 

the existing constrains of rural India. 

Through CSCs, the VLEs are enabling last mile implementation of several flagship 

Government schemes/programmes. Schemes like Digital Saksharta Abhiyan (DISHA), 

where the VLE supports one person in the family to become digitally literate, also 

encourages the community to visit the CSC for other services. Similarly, ‘Jan Dhan Yojana’ 

of the Government which envisages opening of a bank account for every individual, has 

enhanced VLE interface with the community. 

One of the key services being delivered by CSCs are Aadhaar services. The Aadhaar 

enrolment and updation facility provided by the VLE also supports community participation 

as every person, including children of 0-5 years of age are getting enrolled under Aadhaar 

through CSCs. Similar initiatives of the Government provide the desired impetus and act 

as a catalyst in enabling the VLE to mobilize the community and build trust. 

About one crore (ten million) transactions take place every month through CSCs across 

the country, which confirms active community participation in CSC framework. The CSC 

also leads to unique micro-enterprises which provide local employment to almost 4-5 

people per CSC across India. The vision for the future is to transform 2.5 lakh VLEs in the 

Gram Panchayats to a self-sustaining network of entrepreneurs contributing immensely 

to the Digital India programme. 


7

Aadhaar Permanent Enrolment Centre (PEC) 

Digital Seva Kendra, a game 

changer in governance 

The Government recently passed 

‘The Aadhaar (Targeted Delivery of 

Financial and Other Subsidies, Benefits 

And Services) ACT, 2016’, which 

provides for, as good governance, 

efficient, transparent, and targeted delivery of 

subsidies, benefits and services, the expenditure 

for which is incurred from the Consolidated Fund 

of India, to individuals residing in India through 

assigning of unique identity numbers to such 

individuals. This means that any person who 

avails benefit from any Government scheme 

would now require an Aadhaar card. Close to 20 

crore people in the country still need an Aadhaar 

card. This is a huge opportunity for VLEs as they 

receive Rs. 35 for each Aadhaar generated. This 

not only increases business for CSCs but also 

enables the Government in achieving the targeted delivery of various benefits to citizens in a transparent manner. By 

using Aadhaar, all duplicate cases are identified and the system becomes transparent and efficient. 

CSCs function as Permanent Enrolment Centers (PEC) and are therefore unique and different from many other 

enrolment centers. PECs also enhance the income of VLEs through additional services like biometric, demographic 

or mobile updates. VLEs earn Rs. 15 per demographic update and Rs. 4 per mobile update. Considering that 70 crore 

Aadhaars require update of mobile numbers, this service can provide additional income to VLEs. Similarly, all children 

will require a biometric update when they turn 15 years of age. PECs will be the only centre which can update the 

biometric data of children under Aadhaar. 

There is a plan to turn each of the CSCs into Aadhar Enabled Payment (AEPS) Center that shall provide access 

to citizens to withdraw their entitlements and other amount from any bank. VLEs can avail this opportunity 

by registering for Apna Dhan. This payment system also requires authentication, which can be done by VLEs. 

CSCs are likely to be the sole centre for authentication of citizens for entitlements, at place of his residence. By 

working as PECs, CSCs can help the Government in achieving transparent and efficient governance and enhance 

the credibility of the service delivery system. 

8 


Journey of Aadhaar 

through CSC 

CSC e-Governance Services India Limited (CSC Special Purpose Vehicle) started 

its journey as a UIDAI Registrar in January 2013. Starting with two Enrolment 

Agencies, namely Network for Information & Computer Technology (NICT) and 

All India Society for Electronics and Computer Technology (AISECT), the number 

of Enrolment Agencies under CSC SPV has today gone up to 74 countrywide. CSC 

first started Aadhaar operation in Madhya Pradesh and from there it was no looking back. 

Today CSC SPV has its presence in all the Aadhaar states across the country. 

Introduction to Aadhaar: 

The Unique Identification Authority 

of India (UIDAI) is mandated to assign 

a 12-digit Unique Identification (UID) 

number (known as Aadhaar) to all the 

residents of India. This number will 

serve as a proof of identity and address, 

anywhere in India. Each Aadhaar 

number is unique to an individual and 

will remain valid for life. Aadhaar uses 

IRIS, fingerprint and photographs (face 

profile) to identify a resident. In due 

course of time, Aadhaar number will 

be used for providing citizens access 

to services like banking, mobile phone 

connections and other government and non-government services. Aadhaar will be: 

• Easily verifiable in an online, cost-effective way 

• Unique and robust enough to eliminate the large number of duplicate and fake 

identities in government and private databases 

• A random number generated, devoid of any classification based on caste, creed, 

religion and geography 

• No need to provide paper based identification –simplifying the life of citizen 


9

Aadhaar Enrolment: 

Registrar(s): Registrars are departments or agencies of the Central 

government State government/Union territory, public sector undertaking 

and other agencies and organizations, leveraging their existing infrastructure 

in order to implement the UID project by interacting with residents. Today, 

CSC SPV is the single largest national level Registrar for UID. 

Enrolment Agencies: Enrolment Agencies are entities hired by the 

Registrars to perform enrolment functions on behalf of the Registrar(s). 

Seventy-eight (78) Enrolment Agencies are engaged to perform enrolment functions on 

behalf of the Registrar(s). 

Aadhaar 

Enrolment 

Process 

Child Enrolment: The population that could not be covered in the initial enrolment camps 

needs to be given an opportunity to get enrolled for Aadhaar. New born will also require a 

facility to be enrolled for Aadhaar. Children between the age group of 0-5 years are enrolled for 

Aadhaar through Android tablet of android version 4.0 and above. The demographic details and 

photograph of the child is captured on the tablet. The Aadhaar and fingerprint authentication 

of the child’s parents is captured to process the enrolment. A proof of relationship needs to be 

produced by the parents to establish the relationship with the child. The acknowledgement 

of the enrolment is shared on the mobile number provided at the time of child enrolment. As 

the enrolment is done on online mode, the enrolment data is synced with the UIDAI server in 

real time, making the enrolment activity faster and time efficient. CSC SPV has deployed the 

maximum number of child enrolment tablets across the country. 

Permanent Enrolment Centers (PEC’s): PEC’s are 

required to facilitate the enrolment of residents 

organised by the Registrars. These centers will 

have all the devices and enrolment client required 

for doing enrolments as well as demographic and 

biometric updates. These Permanent Enrolment 

Centers will have to adhere to all the prescribed 

processes and guidelines issued by UIDAI regarding 

fresh enrolment as well as update, and will have 

to carry out their work only through software and 

hardware prescribed by UIDAI for this purpose. 

These PECs are also known as ‘Aadhaar Kendra’. 

Aadhaar Kendra’s can be utilized in more than one 

ways. Apart from enrolments and updates, these 

Kendra’s can also be used for other services like finding the status of Aadhaar enrolments, 

e-Aadhaar letter printing and Lost UID enrolments. 

The following services are being provided through CSC PECs: 

1. New Aadhaar Enrolment 

2. Child Enrolment 

3. e-Aadhaar Print 

4. UCL (Update Client Lite) 

5. Advanced Search 

6. Aadhaar Demographic Data Update 

7. Aadhaar Biometric Update 

10 


Milestones Achieved by 

CSC SPV in Aadhaar 

Year Wise Milestone Achieved by CSC e-Governance Services 

CSC SPV is the only Registrar which has set up PECs in all the States across the country. 

CSCs, run and managed by a local entrepreneur, work as PECs and provide all the UIDbased 

services including enrolment of citizens. More than two-three PECS are present 

in almost all the blocks of the country, other than the NPR states. Following the recent 

decision of the Government to allow UID in NPR states, CSCs in all the remaining 

blocks will also start functioning as PECs and provide Aadhar-related services to the 

citizens. 


11

Registrar Wise Ranking 

Cumulative Aadhaar Generation by CSC PEC’s since 2013 

12 


Share of PEC’s Among All Registrars 

State-wise Deployment of Tablets for Child Enrolment Till May’16 


13

Aadhaar-based Services 

through CSC 

UCL (UPDATE CLIENT LITE): 

Update Client Lite (UCL) - Phase 1 application helps citizens, who are already enrolled 

under Aadhaar, update either demographic or biometric information like: 

• Email Id 

• Mobile number 

• Information Sharing Consent 

It is equally important for the citizen to update the central repository to avail the Aadhaar 

benefits. Update process is required to enable the citizen to request for updates in the system. 

The UCL allows updates only on demographic details. For biometric details update, the 

resident should visit an enrolment centre where the Standard Update Client and necessary 

infrastructure is available. 

The biometric data of user is expected to identify a user uniquely and is not changed 

naturally for a long period of time, whereas the demographic details can change multiple 

times without any hard conditions. It is, therefore, expected that residents will have 

to update their demographic data in the central repository much frequently than the 

biometric data. There is a need for large-scale deployment of update centers to cater to 

the needs of demographic updates. These updates are not as sensitive as the biometric 

updates from security and identity perspective and hence certainly have different need 

from authentication measures perspective. Even within demographic details, email 

address, mobile number and PIN are the fields that do not need any verification or proof 

apart from resident authentication and hence can be updated instantly in an online mode. 

UPDATE PROCESS USING UCL: 

1. It allows the resident to update the demographic details after the resident has been 

allotted an Aadhaar number. 

2. Accepts the details as requested by the resident, authenticates the details with resident’s 

single fingerprint biometric and sends it to the server to be updated in the central repository. 

3. It updates the details and generates a print receipt bearing the changes which have 

been requested by the resident. 

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ADVANCED SEARCH OPTION: 

The Advanced Search Option is a tool incorporated in the Aadhaar Enrolment Client 

through which a resident can get his/her copy of E-Aadhaar generated. This helps the 

residents who have yet not received the copy of their Aadhaar or have lost it somehow. 

This tool basically serves the below four resident needs: 

1. If EID/ENO/UID or any one these are known: Here a resident by his/her EID/ENO 

can get the E-Aadhaar generated. If the resident has lost his Aadhaar copy, but still 

remembers his/her Aadhaar number, then the resident can get the copy of his/ 

her E-Aadhaar. The resident also needs to give his/her biometric (only fingerprint) 

authentication. 

2. If EID/ENO/UID is not known: Here a resident by giving his/her Demographic Details, as 

given during the time of enrolment, could get the E-Aadhaar generated. The resident 

also needs to give his/her biometric (only fingerprint) authentication. 

3. A resident can also generate his/her E-Aadhaar on behalf of some other resident 

(Relative etc.). Here, the relative or the person coming on behalf needs to give his own 

UID and biometric (only fingerprint) and the UID of the resident on whose behalf he/ 

she has come. 

4. Multiple Enrolments by Resident- If a resident has enrolled multiple times then 

multiple EIDs will exist. However, E-Aadhaar will be generated corresponding to only 

one of the EIDs as rest will be marked as duplicate. Resident can provide any of the 

EIDs corresponding to multiple enrolments and if Aadhaar is generated for any of the 

EIDs, then also system will download the E-Aadhaar. 

DEMOGRAPHIC UPDATES: 

1. Various life events such as marriage may lead to change in the demographic details of 

residents, such as name and address. Address and mobile number could also change 

due to migration to newer locations. Residents may also want changes in their relative’s 

details due to marriage, death, etc. In addition, residents could have other personal 

reasons to change their mobile number, email address, etc. 

2. Changes in various service delivery platforms may lead residents to request changes to 

“information sharing consent”, and to add mobile number to CIDR, etc. 

3. Any errors made during the enrolment process wherein the resident’s demographic 

data may have been captured incorrectly. 

BIOMETRIC UPDATES: 

a) Age

c) Age >15 years at the time of enrolment – Residents are recommended to update their 

biometric data every 10 years. 

d) Events like accidents or diseases leading to biometric exception 

e) As the Aadhaar authentication service becomes ubiquitous, residents may also 

approach for biometric updates because of authentication failures which may result 

from incorrect biometric capture or poor biometric quality captured at the time of 

enrolment. With improvements in technology, it may be possible to capture better 

quality biometrics in the CIDR. 

AADHAAR UPDATE (DEMOGRAPHIC/BIOMETRIC & MOBILE 

NO): STATUS 

The UIDAI update policy offers facility to the resident to update/correct following fields in 

Aadhaar database via online through Enrolment Client and physical post: 

1. Name 

2. Address 

3. Date of Birth 

4. Gender 

5. Mobile Number 

• Any residents can visit any PEC 

and apply for demographic and 

biometric data. So far, approx. 

1.5 crore Demographic & Biometric 

updates have taken place 

via CSC SPV PEC’s 

• Advance search facilities are 

also available in all CSCs 

MOBILE UPDATE: 

In July 2015, CSC SPV launched an Update facility for the citizens to update Mobile 

numbers in the UIDAI database. Till May 2016, 169,400 mobile numbers have been 

updated through this facility. In the month of May 2016, 3,487 CSCs have provided Mobile 

Update service. 

State Wise Updation of Mobile Number 

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AADHAAR ENABLED SERVICES: 

UIDAI has provided guidelines to various ministries and departments, banks and other 

organizations to define mechanisms and processes for interlinking UID with their 

databases on a continuous basis and defining usage and applicability of UID for delivery 

of various services. Under the initiative, various Aadhaar-based services are provided 

through CSC by leveraging Aadhaar for better governance, accountability and delivery of 

services. Other services delivered through PECs are as follows: 

• Seeding of Aadhaar with Bank customer databases and also with various departmental 

databases 

• E-Aadhaar Print; Plastic Aadhaar Card Printing 

• BFD (Best Finger Detection) 

• E-KYC & Authentication Service 

• BC Services : Bank Account Opening , On Us/Off us AEPS (Micro ATM) 

AADHAAR CARD PRINTING (PLASTIC AADHAAR 

CARD): 

As per UIDAI notification, all CSCs have been extended with a facility to 

print Plastic Aadhaar Cards leveraging e-KYC. Accordingly, 3,765 CSCs 

have delivered PVC Aadhaar Card service across 27 States & UTs in 

May 2016. During the period from April 2015 to May 2016, 34,04,910 

PVC Aadhaar Cards have been printed through the CSC network. 

State-wise Share in Aadhaar Card Printing from April’15 – May’16 

G2C ONLINE PVC AADHAAR CARD 

(CASH ON DELIVERY): 

Citizens can now order Aadhaar PVC Card online 

and get it delivered at their doorstep. The Aadhaar 

card will be printed on a PVC card after validating 

the resident’s identity via OTP and retrieving her/his 

e-KYC from UIDAI. 


17

AADHAAR SEEDING: 

Aadhaar seeding is a process by which the Aadhaar number of residents are included in 

the database of service providers for enabling Aadhaar-based authentication during service 

delivery, i,e. linking of Aadhaar number to beneficiary ID. The objective is not to replace the 

currently used unique identifier of the customers/ residents/ beneficiaries with Aadhaar. 

Aadhaar Seeding Procedure 

Demographic Aadhaar Seeding Framework Developed 

by CSC e-Governance: 

The UIDAI allows ASAs to perform demographic authentication on all consented users. The 

Demographic Authentication Service does not send information 

about the user. It only validates the given information and responds 

with whether the information matches with its database or not. 

Biometric Aadhaar Seeding Framework: 

There is a need to match the database of UIDAI with other database 

like NHM/PDS etc for each beneficiary before it gets finally seeded 

within the departmental database. The verification is carried out by 

leveraging e-KYC phenomenon within the CSC network as follows: 

Matching of Record Before Final Seeding in Database 

18 


AADHAAR SEEDING SERVICE FOR BANKS: 

CSC e-Governance Services has launched one more service to help the citizens to seed 

their Aadhaar number in their respective Bank Accounts using e-KYC platform. So far, 10 

banks namely CBI/PNB/Union Bank/ICICI etc are using this service. 

AADHAAR AUTHENTICATION & E-KYC SERVICES: 

The UIDAI has been created with the mandate of providing a unique identity (Aadhaar) 

number to all residents of India and also defining usages and applicability of Aadhaar for 

delivery of various services. As a first of its kind service, the electronic Know Your Customer 

(e-KYC) service of the Unique Identification Authority of India (UIDAI) is transforming 

the entire KYC process by making it paperless, instantaneous, secure, economical and 

non-repudiable. These services help enhance citizen convenience and greatly increase 

business efficiency across sectors that require proof of identity and address. 

a. AUA/ASA (Authentication User/Service Agency): 

Process by which the Aadhaar number, along with other attributes, such as 

demographics/biometrics/OTP is submitted to UIDAI's CIDR for verification. 

b. KUA/KSA (e-KYC User/Service Agency): 

E-KYC is a service offered by UIDAI through which the KYC procedure is carried out 

electronically. Resident authorizes/Consented UIDAI to provide service providers 

his/her demographic data Demographic information of the resident includes name, 

address, date of birth, gender, phone, email ID and photograph. 


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Authentication/e-KYC Ecosystem 

CSC SPV has signed an e-KYC/Authentication agreement with various Central/State 

government-level departments, banks and other private companies. In this regard, almost 

nine (9) crore transactions have been recorded till May 30, 2016. Major transactions have 

been recorded with e-KYC mode. Almost 14 state governments have come on-board for 

these facilities, namely Himachal Pradesh, Punjab, Haryana, Jharkhand, Chhattisgarh, 

Odisha, Andhra Pradesh, Telangana, Maharashtra and Daman & Diu. Apart from the state 

governments, so far 28 institutions have tied up with CSC SPV to enable authentication 

and E-KYC services for citizens. 

20 


Application of e-KYC/ 

Authentication 

Disbursing Entitlements Leveraging Aadhaar as e-PDS: 

Aadhaar Enabled Solution Implemented: The primary challenge faced within the current 

set of PDS operations is the misreporting of sales. To make operations at the Fair Price 

Shops more transparent and more difficult to misreport, it is 

recommended that a PoS device be utilized for FPS transactions 

with Internet- enabled biometric authentication (Aadhaar-based). 

Aadhaar Authentication Components: It describes components of 

the Aadhaar Authentication system and the flow of authentication 

request and response. The high level components are: 

1. Authentication at the front end: Authentication front end largely 

consists of the service provider at the point of service, such as 

a fair price shop using an Aadhaar compliant authentication 

device to authenticate ration card holders who come to 

purchase subsidized grains. A biometric authentication device 

is deployed at the point-of-service. 

2. Authentication Partner 

3. Authentication Backend at CIDR 

Owner Organization 

Objective of Work 

Total FPS Outlets/Circle 

Go Live/ Total Transactions Since 

Inception 

Stakeholders 

Aadhaar Authentication Agency 

Aadhaar Tools Adopted 

Business Model Adopted 

Infrastructure@ FPS 

Dept. of Food & Civil Supplies, Govt. of NCTD 

To achieve transparency in PDS by ensuring via Aadhaar Authentication of the 

beneficiary at the time of disbursement to the entitlement holder at FPS Outlet 

42 FPS @ Delhi; Across All PDS Circle 

April 2015; 528,129 

UIDAI HQ, Dept. of Food & Civil Supplies, Govt. of Delhi, NIC, CSC 

e-Governance Services India Ltd & FPS Owner 

CSC e-Governance Services India Ltd 

Authentication using Fingerprint Biometrics, Aadhaar Seeded PDS Database 

End to End Implementation of TPDS Solution by CSC eGovernance Service 

India Ltd 

PDS Application (Developed by NIC) & Multi Function Tab 


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Opening up of Bank Account by Punjab National 

Bank using e-KYC via CSCs (Working as Business 

Correspondent): 

E-KYC service of UIDAI may be accepted as a valid process for KYC verification. The 

information containing demographic details and photographs are made available from 

UIDAI as a result of e-KYC process. While using e-KYC service of UIDAI, the individual user 

has to authorize the UIDAI, by explicit consent, to release her or his identity/address 

through biometric authentication either to the bank branches/business correspondents 

(BCs). The UIDAI then transfers the data of the individual, comprising name, age, gender, 

and photograph of the individual, electronically to the bank/BCs, which may be accepted 

as valid process for KYC verification. 

22 


Issuance of Passport by Ministry of External Affairs 

Client Objective Solution Implemented Benefit 

Ministry 

of External 

Affairs, Govt. 

of India 

With a view to making 

the Passport issuance 

process simpler, 

more secure 

and reliable, the 

Passport Seva Project 

has taken the 

initiative to digitally 

integrate with the 

UID database for validating 

the Aadhaar 

number, submitted 

by the passport applicant, 

as a Proof of 

Identity and Proof of 

Address 

For an applicant who gives the Aadhaar 

number on his/her passport application, the 

Aadhaar number along with the biometric 

data, captured at the Passport Seva Kendra, 

are sent to UID’s e-KYC service platform. The 

demographic details along with photograph 

returned by UID are displayed to the 

Verification Officer/Granting Officer - thus 

helping in validating identity of the applicant 

based on the Aadhaar number 

Resident: 

-No need to carry 

documents/Cards 

-No need to fetch 

ID documents, 

immediate on line 

authentication 

Department: 

-No paper workneed 

for photo 

copy 

-Cost Saving 

-Improved 

Regulatory 

compliance 

Issuance of Insurance Policies Using e-KYC: 

It is for the first time that paperless e-KYC based 

life insurance policies are being sold through CSCs 

in India. Identification of the customer is done 

through biometric authentication and personal 

details accessed from the UIDAI. The policy is 

delivered instantly to the customer. It takes less 

than three minutes to deliver the insurance policy 

to the customer. CSC offers a unique platform to 

all insurance companies to extend life and nonlife 

insurance products and services to citizens, 

especially those living in rural India. This would 

support the Government in its endeavour for achieving comprehensive financial inclusion. 

E-KYC integration will be completed during this year with all the insurance companies. 

Registration of Students Using e-KYC & Authentication at the time of Exam 

under NDLM (National Digital Literacy Mission): 

At the time of registration under NDLM programme, students need to do the registration 

using e-KYC & complete the full coursework. Similarly, after the completion of the 

same, the same student needs to authenticate using ASA/KSA system to identify his/her 

credentials. 


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Submission of Online FIR by an Applicant for Jharkhand Dept. of Police via CSCs: 

24 


Aadhaar Services through 

CSC – A Differentiator 

• A major contribution to the success story of CSC SPV has 

been of our women VLEs who have been a continuous source 

of inspiration. Kiran Kumari from Giridih district Jharkhand 

completed 22,000 successful Aadhaar enrolments and has 

been a role model for others in her district. 

• CSC SPV has also been an active partner in terms of social 

responsibility. On direction of Social Welfare Department 

of Government of Bihar, Aadhaar camps were organised in 

various districts of Bihar to cover up all the pending pensioner 

enrolments. 

• Child Enrolment is now the primary focus for all Aadhaar 

ecosystem partners 

and CSC SPV has 

been upfront in taking 

this activity ahead. 

In Jhabua district of 

Madhya Pradesh, 

Aadhaar enrolment of 

a new born baby was 

carried out by CSC 

VLE on the initiative of 

local administration, 

merely 22 minutes of her birth at a local health centre. 

• Apart from the new born, elderly citizens, the torch 

bearers of our society have also been covered under 

the Aadhaar drive. A 105-year-old woman was enrolled 

for Aadhaar in Jhabreda village of Haridwar district in 

Uttarakhand. Smt. Gyano Devi, the elderly woman, has 

also been a witness to the Jallianwala Bagh incident in 

pre-Independence era. 

• Religious festivals are an integral part of Indian culture and a platform where millions 

of people come together. CSC SPV organized an Aadhaar enrolment camp at Singhasth 

Kumbh Mela in Ujjain district of Madhya Pradesh few months back. 


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• Special Aadhaar camps have been conducted by CSC SPV in 145 Government 

department, such as: 

• Parliament of India, Union Public Service Commission, Staff Selection Commission 

• Ministry of Defence, Ministry of Finance , Ministry of Human Resource Development 

• Registrar of Newspapers for India 

• Railway Ministry, Ministry of Social Justice, Ministry of Food Processing and Ministry 

of Corporate Affairs 

• Ministry of Information & Broadcasting, Central Information Commission, Ministry 

of Tribal Affairs 

• Ministry of Labour & Employment, Ministry of Social Welfare, Custom Commission 

Office 

• Institute of Secretariat Training & Management, etc. 

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Way Forward 

CSC today stands as the number one registrar of Aadhar services in the country. We have 

to work hard and aim to bring the last citizen into the fold of Aadhaar and its associated 

benefits. Going forward, one of the activities which all the government agencies / 

departments need to do is seeding of Aadhaar numbers in their citizen database. Even 

the Census may need to consider Aadhaar for all citizens. This offers huge opportunity to 

the CSCs. Recently CSC has launched seeding of Aadhaar with bank accounts; a proposal 

in this regard has been submitted to all national and private banks and approval received 

from some banks. CSCs have a great opportunity to seed Aadhaar in bank accounts of 

citizens. CSCs are also likely to receive a mandate from Rural Development Ministry and 

Department of Food and Civil Supplies for seeding of Aadhaar in MGNREGA and ration 

card database. The effort shall be to provide Aadhaar-based services to citizens in close 

proximity to his place of residence through the Common Services Centers and support 

the Government in simplifying the life of every citizen. 

All CSCs across the country can start PEC and only need the Aadhaar kit (Biometric and Iris 

scanner) and a certified operator. All those who want to start Aadhaar PEC can register at 

http://registration.csc.gov.in/uidreg/PecRegForm.aspx. 

By working as PECs, CSCs can help the Government in achieving transparent and efficient 

governance and further enhance the credibility of the service delivery system. VLEs will 

then truly be called Desh Ko Badalney Wale! 


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DELIVERING AADHAAR SERVICES

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