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Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
Join the momentum 2<br />
Take care in building<br />
your reputation<br />
Everyday Actions for<br />
building your<br />
Professional<br />
Reputation<br />
Importance of a good<br />
REPUTATION<br />
3-5<br />
6-8<br />
Reputation – Quotes 10<br />
Advt 12-17<br />
9<br />
R<br />
E<br />
P<br />
U<br />
T<br />
A<br />
T<br />
I<br />
O<br />
N<br />
Dear Readers!<br />
What do people talk about<br />
you when you are not<br />
around? What do people<br />
assume when dealing with<br />
you? How often do you get<br />
recommended for new role,<br />
assignment or business?<br />
How often do you seek<br />
feedback from others in<br />
terms of what you are<br />
doing? How seriously do you<br />
work on the feedback<br />
received?<br />
Creating and managing your<br />
reputation is no longer a<br />
matter by default. It is a<br />
matter of design. How<br />
seriously are you<br />
professing?<br />
Think. Choose. Act. Now.<br />
whY not!<br />
Cheers,<br />
Rajiv Khurana<br />
Editor<br />
rajiv@rajivkhurana.com<br />
9810211256<br />
Advt. Pages 11<br />
Coaching Learning Advancing Sharpening Smartening ©
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
Join the<br />
momentum…<br />
2<br />
Education:<br />
Create awareness<br />
amongst the masses<br />
about Lung health and<br />
the factors which<br />
promote/ destroy it.<br />
Research:<br />
Futuristic community<br />
and laboratory based<br />
research.<br />
Clinical Care: Set up<br />
state of the art apex<br />
centres in India for<br />
providing “Complete<br />
Affordable Lung Care<br />
to All”<br />
www.lcf.org.in<br />
We focus on ABCDE –<br />
Academia,<br />
Business,<br />
Consulting,<br />
Development and<br />
Entrepreneurship<br />
domains through a<br />
wide spectrum of<br />
Individual and<br />
Institutional<br />
Consulting Capability<br />
in Management,<br />
Technical, Legal and<br />
Healthcare.<br />
We facilitate:<br />
Ideating and<br />
Researching for<br />
Impact<br />
Capability Building in<br />
Consulting<br />
Promoting Consulting<br />
Opportunities<br />
Inclusiveness through<br />
CSR and PSR<br />
www.icpi.in
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
Take care in building<br />
your reputation<br />
- Rajiv Khurana<br />
No body likes Debu Ghosh in the company. People keep their distance from<br />
him. Even the new comers can smell him from a distance and they change<br />
their path. People call him THBD “The human barking dog”, Mr. FIT<br />
“Frustrated, Irritated, Terrible” etc.<br />
Smita is like a breeze of fresh air. Always welcomed. People overlook her<br />
little frame and ordinary looks. They like her inner strengths. Helpful,<br />
enthusiastic, friendly, committed, always smiling and what not. She tops<br />
the informal popularity chart in the company.<br />
3<br />
Why does it happen that<br />
some people are branded<br />
BAD and some are so GOOD<br />
in the eyes of others? Images<br />
do not solely get build in the<br />
first interaction but the<br />
subsequent interactions<br />
contribute a lot in freezing<br />
them. In hospitality industry<br />
it is commonly quoted that it<br />
is the first 4 minutes and last<br />
2 minutes of the customer<br />
interactions which form<br />
impressions. Your colleagues<br />
will certainly give you more<br />
time before they form a<br />
judgement about you that<br />
they may never question<br />
periodically. If you are not<br />
careful about the image that<br />
you are nurturing or the<br />
reputation that you are<br />
building, you may not get<br />
another chance easily.
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
What should you be careful about? Let me share some that may<br />
help:<br />
1. Take care of your appearance: Looks do matter. You don’t<br />
have to be a hunk or a super-model. Just be yourself but<br />
neater and cleaner. Your body odor or your smoke smell can<br />
make people uneasy though they may not say anything. The<br />
distance they may keep from you can say it all.<br />
2. Take care of your language and expressions: Nobody can<br />
make in-roads into your mind and heart to know about you.<br />
People will see you and hear you. What they think about<br />
you is not within your control. Ensure that your language<br />
and expressions also do not change behind their back.<br />
3. Take care of your documents: Excellent reports need to be<br />
packaged properly. The appearance of your paper may<br />
reflect to the reader the state of your thought process and<br />
the significance you attached to your presentation.<br />
4. Take care of the company you keep: People may judge you<br />
with the kind of people you interact with during and after<br />
the office time. Be seen in the company of winners and you<br />
will be viewed as one.<br />
5. Take care of your promises: Deliver what you commit.<br />
People will be grateful to you if you deliver a little extra. No<br />
one will take your side if you excel in giving excuses for<br />
delivering less than what you promised.<br />
6. Take care to be accurate and truthful: Rely more on facts<br />
than feelings, more on objectivity than subjectivity. Don’t<br />
wear the façade of Mr. Know-it-all to show your intellectual<br />
superiority. Lies cannot lie low for long. You may find it<br />
unbearable when the truth reveals. Besides your<br />
embarrassment, people may not believe you the next time.<br />
4
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
7. Take care to admit your mistakes: Who does not commit a<br />
mistake once a while. By admitting it, you show that you are<br />
responsible and even capable of being given more<br />
responsibility..<br />
8. Take care of the time: Even if you don’t value it, others value<br />
their time a lot. Don’t make them wait for you. Be on time<br />
during the meetings, deadlines and appointments. Notify<br />
people if you get struck somewhere. Ignoring a 10 minutes<br />
delay in meeting someone will give the person 600 seconds<br />
to fume about your attitude or curse you for wasting his<br />
time. You might even find resentment welcoming you when<br />
you reach the appointed place.<br />
9. Take care to share: People will love when they see you as a<br />
colleague who is willing to share his ideas and thoughts<br />
openly. Occasionally sharing your methods of improving<br />
your effectiveness can win you followers. Sharing your<br />
happiness and refreshments regularly can win you friends.<br />
10. Take care to seek feedback: Feedback is the weapon of<br />
champions. The more you have the more you can improve.<br />
People around will recognize this. They will be honest with<br />
you. Show your gratefulness for this help they provide you.<br />
11. Take care to say THANK YOU: Catch people doing something<br />
right. Make it a celebration for them. Send thank you notes,<br />
e-mails, cards, éclairs, roses or chocolates. They will cherish<br />
these sweet nothings more than the corporate awards they<br />
get.<br />
12. Take care to earn more and more thank yous: You cannot<br />
demand them. You will always command them when you<br />
remain a co-operative, consistent, committed and careful<br />
colleague.<br />
5<br />
Reputation and respect do not come with designation and<br />
status. It is what you do with them that count. Take care.
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
Raise self to uncompromisable integrity<br />
R<br />
E<br />
Integrity is doing the right things when no body is watching.<br />
When we raise ourselves to such an exalting standard where<br />
the approval of the person inside is more important, we are<br />
not scared of anything or any body. This gets noticed. People<br />
watch us in terms of what we say and what we do.<br />
Engage others<br />
Get involved and be part of the conversation with topics<br />
relevant to your business. Stand up and define your messaging<br />
or your competitors will do it for you. It’s up to you to define<br />
your niche. Look for opportunities to speak to professional or<br />
business groups.<br />
P<br />
Polish and elevate digital footprint<br />
People search for solutions and options online when taking a<br />
critical decision. Are you offering them something? Update<br />
your LinkedIn profile. Have your writeups posted. Make sure<br />
that you appear on the first page in google search. Post<br />
videos. Podcast regularly. Keep refining.<br />
6<br />
The Acronym REPUTATION is the intellectual property of Rajiv Khurana
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
U<br />
Upgrade to become a subject matter specialist<br />
Positioning yourself as a subject-matter expert is all the<br />
advertising you need. Give people what they want, and let<br />
them come to you for more in-depth conversations. That’s<br />
when the fees start. Don’t write lengthy articles. Work on 300<br />
words pieces. Post your PowerPoint slides to slideshare.net.<br />
T<br />
Trouble shoot for others, co-create<br />
Put yourself in the shoes of your customer. How can the<br />
service you perform address the core issue at hand? Are you<br />
treating the symptom or the problem? Have the courage to ask<br />
deep questions and challenge assumptions. Involve others in<br />
the process of defining issues and working out solutions.<br />
A<br />
Accelerate opportunities to improve self<br />
Regularly poll your customers and business associates on how<br />
you are performing. While the news may be painful to hear at<br />
times, it’s necessary to reach new levels of effectiveness.<br />
Customers will appreciate your dedication to excellence. Carve<br />
out some time for professional education. Beat your records.<br />
7<br />
T<br />
Transform walk into talk to create impact<br />
When you are predictable and reliable, that always translates<br />
well to clients. Clients don’t want to be left wondering how you<br />
will perform on their challenge. If you say you will return a call<br />
at 5 p.m. or have a deliverable by the end of the week, do it!<br />
Leave the excuses for the “sundry” players in your industry.
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
I<br />
Initiate speed, timeliness and accessibility<br />
Be available to people when they need you. Showing ‘too<br />
busy’ is counter-productive. Revert to them in time too. In a<br />
world where the customer demands, FASTER, BETTER, MY<br />
WAY!, don’t lag behind. Your customer’s emergencies are your<br />
emergencies.<br />
Observe sense of urgency<br />
O<br />
N<br />
Important and Urgent quadrant is vital. In the race of<br />
business, you don’t determine the price. You pay it. A good<br />
work-life balance is equally vital. Once you set the goals<br />
right, get on with the right paces. Your passion will help you<br />
determine and maintain the stride.<br />
Nurture new thoughts to lead from front<br />
How would you like your Doctor or Lawyer to be? Just OK or<br />
the best in your field. That’s what the customers expect from<br />
you. Be a thought leader. Your actions and words should<br />
matter. The new entrants should get inspired by you and<br />
your customers should be your goodwill ambassadors.<br />
8<br />
The Acronym REPUTATION is the intellectual property of Rajiv Khurana
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
9<br />
Importance of<br />
a good<br />
REPUTATION<br />
www.icharter.org<br />
A small firm's good reputation is one of its most important<br />
assets. After all who wants to work for a firm with a poor<br />
reputation for looking after its staff?<br />
If you build up and keep a good reputation everyone will be<br />
flocking to your door, and in times when competition is fierce<br />
and many skills are in short supply, that can make the<br />
difference between your firms' survival or its untimely demise.<br />
It's your reputation that's at stake - take control of it.<br />
Everyone involved with your organisation from the managing<br />
director to the receptionist; from the bank manager to your<br />
customers; should be your reputation protectors. A good<br />
reputation can be severely dented by a dissatisfied cleaner or<br />
by a disgruntled customer.<br />
Rebuilding a damaged reputation is much harder than building<br />
a good one from scratch - customers have long memories.<br />
Many people still have negative associations of one of the big<br />
five UK banks because of its connections with South Africa<br />
during apartheid. Others shudder at the thought of a<br />
particularly famous brand of vacuum cleaner because of the so<br />
called 'flights fiasco'. You may not be big enough for your fiasco<br />
to hit the national press, but bad news still travels a long way<br />
so you can't afford to get it wrong.<br />
Most products now are of uniformly good quality so customer<br />
service and treatment of staff, more often that not, make or<br />
break a reputation. Add value and delight your customers and<br />
they will keep coming back and recommend you. Get it wrong<br />
and you won't see them for dust. Your customers may not be<br />
individuals but bigger firms. Because they have their own<br />
reputations to look after they often refuse to give contracts to<br />
smaller traders who don't meet their standards.<br />
Restaurants are increasingly particular about where their meat<br />
comes from because their customers want to know the<br />
animals have been humanely treated. Can you deliver produce<br />
to those standards? If not the contract will go elsewhere.<br />
You can't afford to ignore laws on employees' rights or health<br />
and safety. You can't treat people differently because of their<br />
sex, race, disability or age. You can't ignore the issues that<br />
concern your customers or their customers. Talk to your<br />
customers, big and small, staff and anyone else who has an<br />
interest in your business. Listen to their concerns.<br />
Work out how to best serve everyone so that they will want to<br />
buy from you, hire your services, work for you or invest in your<br />
firm. Be entirely honest about what everyone can expect. If<br />
staff or customers have complaints deal with them quickly and<br />
fairly.<br />
If you have made a mistake, admit it and let everyone know<br />
what you've done to stop it happening again. Give that little bit<br />
more than your competitors and your reputation will be the<br />
best. And then go on working to keep it there.
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
10<br />
It takes 20<br />
years to<br />
build a<br />
reputation<br />
and five<br />
minutes to<br />
ruin it. If<br />
you think<br />
about that,<br />
you'll do<br />
things<br />
differently.<br />
-Warren<br />
Buffett<br />
Character is like a tree and<br />
reputation like a shadow. The<br />
shadow is what we think of it; the<br />
tree is the real thing.<br />
-Abraham Lincoln<br />
You can't build a reputation on what<br />
you are going to do.<br />
Henry Ford<br />
The way to gain a<br />
good reputation is<br />
to endeavour to be<br />
what you desire to<br />
appear.<br />
-Socrates<br />
A brand for a company is like a<br />
reputation for a person. You earn<br />
reputation by trying to do hard<br />
things well.<br />
-Jeff Bezos
Y#56 November Coaching 1, 2016Learning Advancing Sharpening Smartening<br />
Window for action loving<br />
PROFESSIONALS<br />
Make<br />
©<br />
Your<br />
SMART<br />
People<br />
SMARTER<br />
Periodic learning investments<br />
do wonders to people and<br />
business. Take your people to a<br />
new orbit of awareness and<br />
equip them with SMART skills<br />
they need. Start catapulting<br />
your business to the level next.<br />
Each programme shall be<br />
tailor-made to your<br />
organization’s specifications<br />
and nuances. You are<br />
different. Your programme<br />
should be different too.<br />
Call us for a dialogue.<br />
+91 9810211256<br />
+91 9013698960<br />
rajiv@rajivkhurana.com<br />
S<br />
M<br />
A<br />
R<br />
T<br />
E<br />
R<br />
Sharpening Business<br />
Presentations<br />
Multimedia Usage in<br />
Training<br />
Accelerating<br />
Innovativeness<br />
Reaping High<br />
Performance through<br />
Coaching &<br />
Mentoring<br />
Team playing and<br />
Leading<br />
Enhancing Personal<br />
Effectiveness<br />
Rejuvenating Digital<br />
Presence & Personal<br />
Branding
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
Family Business<br />
Mentoring<br />
Mentoring YES<br />
– Young<br />
Entrepreneurs<br />
for Success<br />
Career<br />
Mentoring<br />
9810211256, 9013698960<br />
rajiv@rajivkhurana.com<br />
http://in.linkedin.com/in/rajivkhurana
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
Family business<br />
Mentoring by Rajiv<br />
Khurana<br />
Family ventures in India serve as the backbone of<br />
the economy. Name any field of business or social<br />
initiative, and families in India would have played a<br />
pivotal role.<br />
Family businesses have their own unique style and<br />
culture which keep evolving over the time. Market<br />
opportunities have been expanding globally;<br />
technology has been helping in the need and speed<br />
of delivery and the social and family milieu has<br />
created new dimensions in control and decisionmaking<br />
power-centres, besides the newer<br />
generation aspiring for new avenues or seeking a<br />
higher and faster stake in the enterprise.<br />
Complexities have been rising and so has the<br />
commitment to succeed.<br />
Globally, businesses are seeking professional<br />
MENTORS for advice, strength and support. In<br />
India, highly aware families have followed suit.<br />
Some are gearing up, while a large number still live<br />
in the comfortable bliss of ignorance.<br />
You too can easily reach out to a MENTOR<br />
if you identify your family business with any of<br />
these illustrative needs:<br />
International<br />
Management<br />
Consultant & Trainer,<br />
Venture Mentor,<br />
Executive Coach,<br />
Social Entrepreneur,<br />
Well published<br />
writer…<br />
1/3
Y#56 November 1, 2016<br />
Window for action loving<br />
You want PROFESSIONALS<br />
your business to move<br />
into a new orbit of expansion and<br />
excellence<br />
You are bored with a nominal<br />
arithmetic progression of growth<br />
and wish to transform to a<br />
dynamic, geometric progression<br />
You are facing some immediate<br />
issues and need a fresh,<br />
independent perspective<br />
You need a fresh look at your<br />
vision, mission, values and goals<br />
You want your business to raise its<br />
standards and performance bar<br />
You desire a rational alignment of<br />
all family members and senior<br />
executives vis-à-vis your goals and<br />
overall direction.<br />
You desire to identify and/or<br />
strengthen your competitive edge<br />
You wish to strengthen the work<br />
culture and change the customer<br />
and people-outlook of your<br />
business<br />
You need a sounding board for<br />
your ideas<br />
You wish someone could<br />
challenge your assumptions and<br />
preparedness<br />
You need support to refine the<br />
Knowledge, Skills, Attitudes and<br />
Work Habits within the family and<br />
senior employees<br />
Family business Rajiv<br />
by<br />
Mentoring Khurana<br />
2/3
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
Family business<br />
Mentoring by Rajiv<br />
Khurana<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
You need help in the right<br />
induction of family<br />
youngsters<br />
You need support for the<br />
grooming and mentoring of<br />
family youngsters to refine<br />
their experience and skills as<br />
they get ready for<br />
responsible leadership roles<br />
You wish to create a<br />
smoother business<br />
succession plan for the next<br />
generation to take over<br />
You need help in conciliation,<br />
reduction or resolution of<br />
cross-generation friction<br />
You want to improve the<br />
leadership and managerial<br />
abilities of the family and the<br />
team<br />
You desire a good blending<br />
with your partners and all<br />
other stakeholders<br />
You need more time for<br />
yourself and desire to<br />
decentralize and move into<br />
an advisory role<br />
You dream to be known as an<br />
institution builder instead of<br />
remaining a business<br />
sustainer<br />
Your choice could be any or<br />
many of the above.<br />
Professional MENTORING can<br />
help your business achieve<br />
your aspirations.<br />
Let’s talk it out.<br />
Fix an appointment for a<br />
no-commitment dialogue with<br />
RAJIV KHURANA at our office.<br />
9810211256, 9013698960<br />
rajiv@rajivkhurana.com<br />
http://in.linkedin.com/in/rajivkhurana 3/3
MENTORING<br />
YES<br />
Imagine Sachin Tendulkar or Virat Kohli<br />
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
Young<br />
Entrepreneurs<br />
for<br />
Success<br />
For Young<br />
Entrepreneurs:<br />
New in business<br />
Starting a new<br />
business<br />
Settling into their<br />
family business<br />
Wanting to do better<br />
in business<br />
International<br />
Management<br />
Consultant & Trainer,<br />
Venture Mentor,<br />
Executive Coach,<br />
Social Entrepreneur,<br />
Well published<br />
writer…<br />
without a Coach or a Mentor! Parents,<br />
friends and well meaning relatives could<br />
not have put them on the right path for<br />
pursuing greatness.<br />
We all need a coach, a mentor, a guide, a<br />
facilitator, a reflector, a listener, a<br />
professional friend or an advisor.<br />
The earlier the better!<br />
Make sure that the person is competent<br />
and accomplished to help you succeed in<br />
personal and professional situations. Your<br />
well mentored moves can ease your<br />
pursuits through cumbersome challenges<br />
of clarity and the complex maze of<br />
competence, commitment and creative<br />
results.<br />
Get set to<br />
• Cultivate your skills for a stronger<br />
personality and leadership in your<br />
entrepreneurial journey.<br />
• Strengthen your functional and<br />
process proficiency.<br />
• Dream Bigger. Achieve Higher.<br />
Mentoring by Rajiv Khurana is customized<br />
to your personal needs and time flexibility.<br />
Fix your appointment for a 30 minute nocommitment<br />
dialogue at our office.<br />
9810211256, 9013698960<br />
rajiv@rajivkhurana.com<br />
http://in.linkedin.com/in/rajivkhurana
Y#56 November 1, 2016<br />
Window for action loving<br />
PROFESSIONALS<br />
International<br />
Management<br />
Consultant & Trainer,<br />
Venture Mentor,<br />
Executive Coach,<br />
Social Entrepreneur,<br />
Well published<br />
writer…<br />
C<br />
A<br />
CAREER MENTORING<br />
Why<br />
Career<br />
mentoring?<br />
R<br />
E<br />
E<br />
R<br />
Confusion: Choices,<br />
Entry to Exit, Options,<br />
Mid-career blues,<br />
Personal branding, Digital<br />
presence…<br />
Acquisition: From<br />
employability to<br />
advancement -<br />
Knowledge, Skills,<br />
Attitude, Habits,<br />
Behaviour, Certifications,<br />
Courses…<br />
Route-map: Goal clarity,<br />
Milestones, Personalaction<br />
dashboard…<br />
Engagement: Role<br />
clarity, Balancing and<br />
aligning with<br />
organisational needs,<br />
Strengthening Team and<br />
Leadership roles, Pacing<br />
the performance relays…<br />
Excitement: Enhancing<br />
intrinsic motivation,<br />
Energising challenges,<br />
Experimenting with<br />
multiple avenues…<br />
Relationships: Intra and<br />
Inter-teams Seniors,<br />
Networking, Work-life<br />
balancing…<br />
©Rajiv Khurana<br />
by Rajiv Khurana<br />
We choose our career.<br />
Our career makes us.<br />
Our journey through different<br />
checkpoints is full of<br />
Compulsions<br />
Ambiguity and<br />
Re-prioritizing, yet<br />
Enthusiasm<br />
Enlightenment and<br />
Rejuvenation.<br />
How are you sailing through?<br />
How often do you feel the need<br />
for a coach, a mentor, a guide, a<br />
facilitator, a reflector, a listener,<br />
a professional friend or an<br />
advisor?<br />
Considering the appointment of<br />
your MENTOR to be the job of<br />
your boss or the company alone<br />
is letting them take charge of<br />
your career.<br />
You have the highest stake in<br />
your career. You decide.<br />
Help for short-term clarity to<br />
long-term course correction is<br />
just a meeting away.<br />
Send an email answering, ”Why<br />
do I need a MENTOR?”, and we<br />
may invite you for a 30 minute,<br />
no-commitment dialogue at our<br />
office.<br />
9810211256, 9013698960<br />
rajiv@rajivkhurana.com<br />
http://in.linkedin.com/in/rajivkhurana