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2:00 PM–3:00 PM<br />
Grand Ballroom B<br />
BKA132 - Enterprise: Breakouts<br />
THURSDAY, NOVEMBER 4, 2010<br />
Tuning for Results in nGenius Service Delivery Manager<br />
Wayne Collins, Jim Wang, Neeraj Khatwani<br />
Tips and tricks on tweaking nGenius Service Delivery Manager anomaly analysis and dashboards . The new<br />
nGenius Service Delivery Manager dashboard is a powerful <strong>to</strong>ol in pinpointing critical information for several<br />
different audiences in <strong>the</strong> organization . In this tips and tricks session, you will learn how <strong>to</strong> put <strong>the</strong> new Flex<br />
interface in Service Delivery Manager v4 .9 <strong>to</strong> use for <strong>the</strong> stakeholders you support with some experienced<br />
cus<strong>to</strong>mer best practices recommendations .<br />
2:00 PM–3:00 PM<br />
Plaza A<br />
BKS326 - Service Provider: Breakouts<br />
IP Troubleshooting and Analysis Approaches in Microsoft Media Room<br />
Environments<br />
Matthias D’Autremont, Greg Finley<br />
This Birds of a Fea<strong>the</strong>r session provides opera<strong>to</strong>rs deploying Microsoft’s Mediaroom and o<strong>the</strong>r Video over<br />
IP architectures a forum <strong>to</strong> discuss applications for IP moni<strong>to</strong>ring and analysis that <strong>the</strong> nGenius Service<br />
Assurance Solution can provide . There are several moving parts in <strong>the</strong> service delivery supply chain for<br />
broadcast and on-demand video for both fixed and mobile subscribers; this BOF will provide a forum<br />
for opera<strong>to</strong>rs deploying this technology <strong>to</strong> explore potential use cases for remote IP packet capture and<br />
moni<strong>to</strong>ring and IP packet-flow base KPIs provided by <strong>the</strong> <strong>NetScout</strong> solution . If you are deploying this<br />
technology and interested in participating in this forum, please be sure <strong>to</strong> sign up .<br />
2:00 PM–3:00 PM<br />
Plaza B<br />
BKS323 - Service Provider: Breakouts<br />
Avoid <strong>the</strong> Churn - Rolling Out and Managing Smart Phone and Mobile<br />
Broadband Devices In Next Generation Networks<br />
Suvo Rakkhit, Quyen Bo<br />
Smart phones represent considerable <strong>to</strong>p line revenue growth for mobile opera<strong>to</strong>rs . When performance<br />
problems occur with <strong>the</strong>se devices and related services it can not only affect this revenue stream, but also<br />
adversely affect an opera<strong>to</strong>r’s reputation for quality of service . Throughput problems with <strong>the</strong>se devices, such<br />
as <strong>the</strong> iPhone, can be <strong>the</strong> result of different fac<strong>to</strong>rs along <strong>the</strong> entire service delivery supply chain . In complex IP<br />
based mobile networks, a service assurance strategy consisting of nGenius Performance Manager leveraging<br />
nGenius InfiniStream appliances deployed at key traffic aggregation points in <strong>the</strong> data center, mobile core<br />
and access can provide <strong>the</strong> end-<strong>to</strong>-end visibility needed <strong>to</strong> proactively identify, analyze and resolve problems<br />
affecting user experience . In this session we will step you through ways <strong>to</strong> assure <strong>the</strong> successful rollout and<br />
continued operation of high profile, high revenue smart phones and mobile broadband devices .<br />
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