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ENGAGE '10 | 2010 Annual <strong>NetScout</strong> User Summit <strong>Agenda</strong><br />
1:00 PM–2:00 PM<br />
Plaza B<br />
BKS321 - Service Provider: Breakouts<br />
Best Practices for Assuring Core Service Enablers for IP Based Services<br />
Glenn Davies, Matthias D’Autremont<br />
This session will provide best practices on moni<strong>to</strong>ring and analyzing performance issues of core service<br />
enablers as part of a proactive strategy in managing user experience in modern IP networks . Applications<br />
such as RADIUS, Diameter, DNS, DHCP, LDAP play a key role in ensuring access <strong>to</strong> <strong>the</strong> network as well<br />
as proper au<strong>the</strong>ntication and charging . When any of <strong>the</strong>se critical functions are behaving improperly, <strong>the</strong><br />
resulting impact could affect performance across many services that <strong>the</strong>y support . <strong>NetScout</strong> will discuss<br />
how opera<strong>to</strong>rs are using our solution <strong>to</strong> assure proper delivery of services that rely on <strong>the</strong>se mission critical<br />
applications and how best <strong>to</strong> instrument <strong>the</strong> network <strong>to</strong> obtain optimal visibility .<br />
1:00 PM–2:00 PM<br />
Plaza A<br />
BKS318a - Service Provider: Breakouts<br />
Service Visualization and User Experience Management With nGenius Service<br />
Delivery Manager<br />
Greg Mayo<br />
This module will provide an overview of <strong>the</strong> service visualization and intelligent early warning capabilities<br />
of nGenius Service Delivery Manager in action . Leveraging a demo, we will cover <strong>the</strong> key features of<br />
<strong>the</strong> application that include flexible service modeling and visualization, service domain hierarchy views,<br />
au<strong>to</strong>mated detection of anomalous service and application behavior and <strong>the</strong> ability <strong>to</strong> support a broader<br />
base of users with actionable, intuitive information on <strong>the</strong> cause and location of problems affecting user<br />
experience . This session will incorporate examples applicable <strong>to</strong> fixed and mobile opera<strong>to</strong>rs, regardless of<br />
<strong>the</strong> underlying technology .<br />
1:00 PM–3:00 PM<br />
Franciscan A<br />
TRA401e - Hands-on Training Lab<br />
nGenius Performance Manager Lab: “Follow <strong>the</strong> Application”<br />
Fred Balas<br />
See description for TRA401* on page 9 .<br />
1:00 PM–3:00 PM<br />
Franciscan B<br />
TRA401h - Hands-on Training Lab<br />
nGenius Performance Manager Lab: “Follow <strong>the</strong> Application”<br />
Henry Kong<br />
See description for TRA401* on page 9 .<br />
2:00 PM–3:00 PM<br />
Imperial A<br />
BKA130 - Enterprise: Breakouts<br />
Troubleshooting Challenging Issues with nGenius InfiniStream Appliance and<br />
Sniffer Analysis<br />
Pat Duyck, Mike Ratzlaff, Wes Roberts, Andrei Uyehara, Wells Fargo Guest Speakers: Bruce Gouin, Chip Robles, Wells Fargo<br />
Tips and Tricks using <strong>the</strong> nGenius InfiniStream Console . A common implementation choice is placing <strong>the</strong><br />
standalone nGenius InfiniStream Appliance in<strong>to</strong> targeted hot spots in <strong>the</strong> network for critical, always-on<br />
troubleshooting . In this session, experts in using <strong>the</strong> Sniffer Console and Sniffer Focused Intelligence will<br />
highlight tips and tricks for troubleshooting those challenging issues that will accelerate complex problem<br />
resolution .<br />
34 THURSDAY, NOVEMBER 4, 2010
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