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ENGAGE '10 | 2010 Annual <strong>NetScout</strong> User Summit <strong>Agenda</strong><br />
2:00 PM–3:00 PM<br />
Imperial A<br />
BKE211 - Enterprise: Best Practices<br />
Managing VoIP Enterprise Environments with New MOS and R-Fac<strong>to</strong>r Analysis<br />
Surya Kodukulla<br />
Learn Best Practices Methodology <strong>to</strong> manage VoIP resources effectively with <strong>the</strong> nGenius Service Assurance<br />
Solution . Hear about <strong>the</strong> ability <strong>to</strong> view voice, data and video services side by side, validate new and existing<br />
services in QoS classes, look at capacity planning, evaluate MOS and R-Fac<strong>to</strong>r metrics, intelligent early<br />
warning with Service Delivery Manager v4 .9 KPI enhancements and back in time forensics as it pertains <strong>to</strong><br />
VoIP technologies .<br />
2:00 PM–3:00 PM<br />
Franciscan D<br />
BKA137 - Services: Best Practices<br />
Case Studies in Premium Services<br />
Sue Weaver, Mitzi Sapp, Brian Kolenda; Guest Speakers: Jack Anderson, GE; Igor Edylin, Bank of America; Richard S<strong>to</strong>ver, HSBC; Mike Wang,<br />
Barclays Capital<br />
Learn how <strong>NetScout</strong> can help you better focus leverage your staff resources on your hottest business<br />
needs . Hear from your peers on how <strong>NetScout</strong> has assisted <strong>the</strong>m accelerate ROI, optimize deployment,<br />
and augment your staff <strong>to</strong> keep your employees focused on <strong>the</strong> business and let <strong>NetScout</strong> focus on <strong>the</strong><br />
technology and <strong>to</strong>ols <strong>to</strong> assist you with successfully meeting <strong>the</strong> demands of <strong>the</strong> business .<br />
2:00 PM–3:00 PM<br />
Franciscan C<br />
BKE229 - Enterprise: Breakouts<br />
Troubleshooting Methods Special Interest Group (SIG)<br />
Dave Sciu<strong>to</strong>, John Swierk, Jeanne Goldfein; Guest Speakers: Sangram Pattanaik, Visa; Gary Roesler, HP<br />
Our Troubleshooting Methods SIG members have been meeting over <strong>the</strong> past months <strong>to</strong> prepare and present a<br />
collaborative tu<strong>to</strong>rial that should help all <strong>NetScout</strong> users in a very instructive way . This will be <strong>the</strong> first of its kind:<br />
a body of knowledge adapted by <strong>NetScout</strong> employees and cus<strong>to</strong>mers, in concert . The NUF Community and<br />
SIG leads will explain how an existing VoIP training tu<strong>to</strong>rial, selected for enhancement, was augmented <strong>to</strong> meet<br />
<strong>the</strong> needs of a larger audience migrating <strong>to</strong> VoIP technologies . Hear how <strong>the</strong> team constructed <strong>the</strong> scenario,<br />
reviewed <strong>the</strong> content, and extended <strong>the</strong> value of this learning module <strong>to</strong> be most relevant .<br />
3:00 PM–5:00 PM<br />
Franciscan B<br />
TRA403b - Hands-on Training Lab<br />
nGenius InfiniStream Lab: “Back in <strong>the</strong> Packet”<br />
Brian Hendee<br />
See description for TRA403* on page 13 .<br />
3:00 PM–5:00 PM<br />
Franciscan A<br />
TRA401c - Hands-on Training Lab<br />
nGenius Performance Manager Lab: “Follow <strong>the</strong> Application”<br />
Fred Balas<br />
See description for TRA401* on page 9 .<br />
18 TUESDAY, NOVEMBER 2, 2010
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