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ENGAGE '10 | 2010 Annual NetScout User Summit Agenda 11:00 AM–12:00 PM Plaza A BKS304 - Service Provider: Best Practices Reporting for UMTS Environments with nGenius Performance Manager v4.9 Eugene Borimsky This session will step participants through the use of nGenius Performance Manager to report on Key Performance Indicators (KPIs) and metrics critical for managing user experience in a UMTS network architecture . We’ll discuss best practices in analyzing applications including APNs and the GTP protocol, Authentication/Accounting and the RADIUS/Diameter protocols, the Names Resolution Process and the DNS protocol . In addition, in order to optimize end-to-end visibility of service performance views, we’ll discuss nGenius InfiniStream deployment strategies to effectively report on the key UMTS applications and protocols . 11:00 AM–12:00 PM Franciscan C BKA135a - Services: Best Practices What’s New at Sniffer University Dave Sciuto, Jay Magarian, and June Nugent In this two part session, hear about the latest learning resources available for the classroom, virtual, and self-paced training and certification from the expert learning staff at Sniffer University . We’ll take you through our classes, and make recommendations on how to build your own learning path . Following this presentation, you may join the second part of the session, a Birds of a Feather discussion on Information Overload, and how we all cope with the avalanche of information that now comes our way, for better or worse . 11:00 AM–12:00 PM Engage Theater in Yosemite BKA136a - Services: Best Practices What’s New in MasterCare Services Mary Roussos, Bill Zakareckis, Steve Sviontek The NetScout Support team presents an update on recent changes to MasterCare Services, including NetScout’s incident submission system, our Knowledgebase, and how to submit product enhancements . 12:00 PM-1:00 PM Grand Ballroom A Lunch Lunch buffet available . 12:00 PM–1:00 PM Franciscan C BKA140 - Services: Breakouts NUF Community Update (Lunch Provided) Dave Sciuto, June Nugent Our NetScout User Forum annual state of the union will cover last year’s successes, events and programs planned, and also how you can participate . Join us for lunch, meet the Community team and the NUF Board of Directors as we discuss NUFBlog, Birds of a Feather sessions, Community roundtables, and Special Interest Groups (both ongoing and new SIGs planned) . This is also your time to weigh in on the programs you would like to see . 14 TUESDAY, NOVEMBER 2, 2010
12:00 PM–5:00 PM Continental 5 Reseller TUESDAY, NOVEMBER 2, 2010 Reseller Summit (Lunch Provided) Alan Fink, Mike Hensley, Anne Germanos, Greg Mayo, Steven Shalita, Michael Szabados; Guest Speaker: John Cash, Bell Canada All of NetScout’s Authorized resellers are invited to join this custom session, Ramp up your NetScout knowledge with valuable information and updates . Start with a lunch and round table discussion where we want to know more about you and hear your feedback on NetScout . The rest of the session is led by key executives, who will provide you with strategies (including competitive data) to help you be a NetScout success story . 1:00 PM–2:00 PM Imperial A BKE208a - Enterprise: Best Practices Alarming with nGenius Performance Manager Bob Sherman Network experts face numerous considerations for properly configuring and interpreting alarms and alerts, such as knowing which parameters to set, how to prevent alarm overload, and most fundamentally, how to relate alarming to overall objectives to become more predictive and preemptive as well simply responsive to failures . Lots to set up and decipher, but we’ll show you how . This presentation / demo explores how and when to apply nGenius Performance Manager and nGenius Service Delivery Manager’s extensive alarming capabilities and types of alarms to achieve your performance management objectives . We look at what is effective alarming, baselining and thresholding configuration . 1:00 PM–2:00 PM Franciscan D BKE209 - Enterprise: Best Practices Utilizing CLA Commands in nGenius Performance Manager v4.9 Scott Dudick CLA now has the ability to work with sites (subnets), and server-based applications (including the application tag field) . This session will look at the various uses for the application tag, its impact on controlling applications, and enabling our toolset to collaborate with other tools as its master repository, such as CMDBs . 1:00 PM–2:00 PM Imperial B BKE210 - Enterprise: Breakouts Monitoring N-tier Applications with nGenius Performance Manager Ken Ferrere Assuring high availability of N-tier based applications is a common challenge for IT Executives and Managers . Because of their scalability and modularity, these complex application architectures are typically used to support high-volume, mission critical applications within the enterprise . However, N-tier applications present new management challenges to the IT organization . This session describes how to optimally deploy and configure your NetScout solution to help maximize application availability, facilitate effective reporting and diagnostics for N-tier applications . Topics include a recommended instrumentation deployment strategy, effective management, reporting and diagnostics methodologies using nGenius Performance Manager and nGenius Service Delivery Manager . 15
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ENGAGE '10 | 2010 Annual <strong>NetScout</strong> User Summit <strong>Agenda</strong><br />
11:00 AM–12:00 PM<br />
Plaza A<br />
BKS304 - Service Provider: Best Practices<br />
Reporting for UMTS Environments with nGenius Performance Manager v4.9<br />
Eugene Borimsky<br />
This session will step participants through <strong>the</strong> use of nGenius Performance Manager <strong>to</strong> report on Key<br />
Performance Indica<strong>to</strong>rs (KPIs) and metrics critical for managing user experience in a UMTS network<br />
architecture . We’ll discuss best practices in analyzing applications including APNs and <strong>the</strong> GTP pro<strong>to</strong>col,<br />
Au<strong>the</strong>ntication/Accounting and <strong>the</strong> RADIUS/Diameter pro<strong>to</strong>cols, <strong>the</strong> Names Resolution Process and <strong>the</strong> DNS<br />
pro<strong>to</strong>col . In addition, in order <strong>to</strong> optimize end-<strong>to</strong>-end visibility of service performance views, we’ll discuss<br />
nGenius InfiniStream deployment strategies <strong>to</strong> effectively report on <strong>the</strong> key UMTS applications and pro<strong>to</strong>cols .<br />
11:00 AM–12:00 PM<br />
Franciscan C<br />
BKA135a - Services: Best Practices<br />
What’s New at Sniffer University<br />
Dave Sciu<strong>to</strong>, Jay Magarian, and June Nugent<br />
In this two part session, hear about <strong>the</strong> latest learning resources available for <strong>the</strong> classroom, virtual, and<br />
self-paced training and certification from <strong>the</strong> expert learning staff at Sniffer University . We’ll take you through<br />
our classes, and make recommendations on how <strong>to</strong> build your own learning path . Following this presentation,<br />
you may join <strong>the</strong> second part of <strong>the</strong> session, a Birds of a Fea<strong>the</strong>r discussion on Information Overload, and<br />
how we all cope with <strong>the</strong> avalanche of information that now comes our way, for better or worse .<br />
11:00 AM–12:00 PM<br />
Engage Theater in Yosemite<br />
BKA136a - Services: Best Practices<br />
What’s New in MasterCare Services<br />
Mary Roussos, Bill Zakareckis, Steve Sviontek<br />
The <strong>NetScout</strong> Support team presents an update on recent changes <strong>to</strong> MasterCare Services, including<br />
<strong>NetScout</strong>’s incident submission system, our Knowledgebase, and how <strong>to</strong> submit product enhancements .<br />
12:00 PM-1:00 PM<br />
Grand Ballroom A<br />
Lunch<br />
Lunch buffet available .<br />
12:00 PM–1:00 PM<br />
Franciscan C<br />
BKA140 - Services: Breakouts<br />
NUF Community Update (Lunch Provided)<br />
Dave Sciu<strong>to</strong>, June Nugent<br />
Our <strong>NetScout</strong> User Forum annual state of <strong>the</strong> union will cover last year’s successes, events and programs<br />
planned, and also how you can participate . Join us for lunch, meet <strong>the</strong> Community team and <strong>the</strong> NUF Board<br />
of Direc<strong>to</strong>rs as we discuss NUFBlog, Birds of a Fea<strong>the</strong>r sessions, Community roundtables, and Special<br />
Interest Groups (both ongoing and new SIGs planned) . This is also your time <strong>to</strong> weigh in on <strong>the</strong> programs<br />
you would like <strong>to</strong> see .<br />
14 TUESDAY, NOVEMBER 2, 2010
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